← All changes | integrations/fluent-support/includes/triggers/agent-open-ticket.php +80 -0 5.7.2 → 6.0.3 View file →

		@@ -1,0 +1,80 @@
	1	+<?php
	2	+/**
	3	+ * Agent Open Ticket
	4	+ *
	5	+ * @package AutomatorWP\Integrations\Fluent_Support\Triggers\Agent_Open_Ticket
	6	+ * @author AutomatorWP <[email protected]>, Ruben Garcia <[email protected]>
	7	+ * @since 1.0.0
	8	+ */
	9	+// Exit if accessed directly
	10	+if( !defined( 'ABSPATH' ) ) exit;
	11	+
	12	+class AutomatorWP_Fluent_Support_Agent_Open_Ticket extends AutomatorWP_Integration_Trigger {
	13	+
	14	+ public $integration = 'fluent_support';
	15	+ public $trigger = 'fluent_support_agent_open_ticket';
	16	+
	17	+ /**
	18	+ * Register the trigger
	19	+ *
	20	+ * @since 1.0.0
	21	+ */
	22	+ public function register() {
	23	+
	24	+ automatorwp_register_trigger( $this->trigger, array(
	25	+ 'integration' => $this->integration,
	26	+ 'label' => __( 'Agent opens a ticket', 'automatorwp' ),
	27	+ 'select_option' => __( 'Agent <strong>opens</strong> a ticket', 'automatorwp' ),
	28	+ /* translators: %1$s: Number of times. */
	29	+ 'edit_label' => sprintf( __( 'Agent opens a ticket %1$s time(s)', 'automatorwp' ), '{times}' ),
	30	+ 'log_label' => __( 'Agent opens a ticket', 'automatorwp' ),
	31	+ 'action' => 'fluent_support/ticket_created',
	32	+ 'function' => array( $this, 'listener' ),
	33	+ 'priority' => 10,
	34	+ 'accepted_args' => 1,
	35	+ 'options' => array(
	36	+ 'times' => automatorwp_utilities_times_option()
	37	+ ),
	38	+ 'tags' => array(
	39	+ automatorwp_utilities_post_tags( __( 'Ticket', 'automatorwp' ) ),
	40	+ 'times' => automatorwp_utilities_times_tag( true )
	41	+ )
	42	+ ) );
	43	+
	44	+ }
	45	+
	46	+ /**
	47	+ * Trigger listener
	48	+ *
	49	+ * @since 1.0.0
	50	+ *
	51	+ * @param array $ticket Data opened ticket
	52	+ */
	53	+ public function listener( $ticket ) {
	54	+ global $wpdb;
	55	+
	56	+ $ticket_id = absint( $ticket['id'] );
	57	+ $user = wp_get_current_user();
	58	+
	59	+ $agent = $wpdb->get_row( "SELECT * FROM {$wpdb->prefix}fs_persons WHERE email='{$user->user_email}'" );
	60	+
	61	+ // Bail if agent not found
	62	+ if( ! $agent ) {
	63	+ return;
	64	+ }
	65	+
	66	+ // Bail if person entry is not an agent
	67	+ if ( $agent->person_type !== 'agent' ){
	68	+ return;
	69	+ }
	70	+
	71	+ automatorwp_trigger_event( array(
	72	+ 'trigger' => $this->trigger,
	73	+ 'post_id' => $ticket_id,
	74	+ 'user_id' => $user->ID,
	75	+ ) );
	76	+ }
	77	+
	78	+}
	79	+
	80	+new AutomatorWP_Fluent_Support_Agent_Open_Ticket();