/*
 * Project:      wpwBot jQuery Plugin
 * Description:  wpwBot AI based Chatting functionality are handled .
 * Author:       QuantumCloud
 * Version:      1.0
 */
var wpwKits;
(function($) {
    /*
     * Global variable as object will beused to handle
     * wpwbot chatting initialize, tree change transfer,
     * changing tree steps and cookies etc.
     */
    var globalwpw={
        initialize:0,
        settings:{},
        wildCard:0,
        wildcards:'',
        wildcardsHelp:['start','support','reset', 'search', 'email'],
        productStep:'asking',
        orderStep:'welcome',
        supportStep:'welcome',
		formStep: 'welcome',
        formfieldid:'',
        formid:'',
        formentry:0,
        hasNameCookie:$.cookie("shopper"),
        shopperUserName:'',
        shopperEmail:'',
        shopperMessage:'',
        emptymsghandler:0,
        repeatQueryEmpty:'',
        wpwIsWorking:0,
        ai_step:0,
        df_status_lock:0,
		counter:0
    };
    /*
     * wpwbot welcome section coverd
     * greeting for new and already visited shopper
     * based the memory after asking thier name.
     */
    var wpwWelcome={
        greeting:function () {
            //generating unique session id.
            if(!localStorage.getItem('botsessionid')){
                var number = Math.random() // 0.9394456857981651
                number.toString(36); // '0.xtis06h6'
                var id = number.toString(36).substr(2); // 'xtis06h6'
                localStorage.setItem('botsessionid', id);
            }
         //   console.log(globalwpw.settings.obj.skip_wp_greetings=='1')
            if((globalwpw.settings.obj.skip_wp_greetings=='1') || (globalwpw.settings.obj.skip_greetings_and_menu =='1') ){
            }else{
                //Very begining greeting.
                if(globalwpw.settings.obj.re_target_handler==0){
                var botJoinMsg="<strong>"+wpwMsg.oncommand_filter(globalwpw.settings.obj.agent)+" </strong> "+wpwKits.randomMsg(globalwpw.settings.obj.agent_join);
                wpwMsg.single(botJoinMsg);
                }
                //Showing greeting for name in cookie or fresh shopper.
                setTimeout(function(){
                    var firstMsg=wpwKits.randomMsg(globalwpw.settings.obj.hi_there)+' '+wpwKits.randomMsg(globalwpw.settings.obj.welcome)+" <strong>"+globalwpw.settings.obj.host+"!</strong> ";
                    var secondMsg=wpwKits.randomMsg(globalwpw.settings.obj.asking_name);
                        wpwMsg.double(firstMsg,secondMsg);
                }, globalwpw.settings.preLoadingTime*2);
            }
           
            var serviceOffer=wpwKits.randomMsg(globalwpw.settings.obj.wildcard_msg);
            if(globalwpw.settings.obj.skip_greetings_and_menu != 0){
              wpwMsg.single(serviceOffer);
            }
            if( ( globalwpw.settings.obj.show_menu_after_greetings!=0 ) && ( globalwpw.wildcards !='' ) ){
				wpwMsg.double_nobg(serviceOffer, globalwpw.wildcards);
            } if( ( globalwpw.settings.obj.skip_wp_greetings !=0 ) && ( globalwpw.wildcards !='' ) ){
                wpwMsg.double_nobg(serviceOffer, globalwpw.wildcards);
            } else{
                //wpwMsg.single(serviceOffer);
            }
        }
    };
    function qcldPushAiContext(role, content) {
        if (typeof globalwpw === 'undefined') return;
        if (typeof globalwpw.aiContext === 'undefined') {
            globalwpw.aiContext = [];
        }
        if (!content) return;
        
        var cleanContent = content;
        if (role === 'assistant') {
            cleanContent = cleanContent.replace(/<[^>]*>?/gm, '').trim();
        } else if (role === 'user') {
            var lower = content.toLowerCase().trim();
            var titles = (typeof qcld_chatbot_obj !== 'undefined' && qcld_chatbot_obj.ai_form_titles) ? qcld_chatbot_obj.ai_form_titles : ((typeof wp_chatbot_obj !== 'undefined' && wp_chatbot_obj.ai_form_titles) ? wp_chatbot_obj.ai_form_titles : []);
            if (titles && titles.length) {
                for (var t = 0; t < titles.length; t++) {
                    var title = titles[t];
                    if (lower === title || lower.indexOf(title) !== -1 || title.indexOf(lower) !== -1) {
                        globalwpw.active_ai_action = title;
                        globalwpw.qcld_ai_form_persisted_state = true;
                        break;
                    }
                }
            }
        }
        
        globalwpw.aiContext.push({role: role, content: cleanContent});
        if (globalwpw.aiContext.length > 30) {
            globalwpw.aiContext.shift();
        }
    }

    function qcldIsAiFormInProgress() {
        if (typeof globalwpw !== 'undefined' && (globalwpw.active_ai_action || globalwpw.qcld_ai_form_persisted_state)) {
            return true;
        }
        var titles = (typeof qcld_chatbot_obj !== 'undefined' && qcld_chatbot_obj.ai_form_titles) ? qcld_chatbot_obj.ai_form_titles : ((typeof wp_chatbot_obj !== 'undefined' && wp_chatbot_obj.ai_form_titles) ? wp_chatbot_obj.ai_form_titles : []);
        if (!titles || !titles.length || typeof globalwpw === 'undefined' || !globalwpw.aiContext) {
            return false;
        }
        
        var hasFormTrigger = false;
        for (var i = 0; i < globalwpw.aiContext.length; i++) {
            var msg = globalwpw.aiContext[i];
            if (msg.role === 'user') {
                var content = (msg.content || '').toLowerCase().trim();
                for (var t = 0; t < titles.length; t++) {
                    var title = titles[t];
                    if (content === title || content.indexOf(title) !== -1 || title.indexOf(content) !== -1) {
                        hasFormTrigger = true;
                        globalwpw.active_ai_action = title;
                    }
                }
            }
            if (msg.role === 'assistant') {
                var assistantContent = (msg.content || '').toLowerCase();
                if (msg.content && (msg.content.indexOf('__AI_FORM_DATA__') !== -1 || msg.content.indexOf('ai-form-summary-card') !== -1 || assistantContent.indexOf('thank you for providing the information') !== -1 || assistantContent.indexOf('successfully submitted') !== -1)) {
                    hasFormTrigger = false;
                    globalwpw.active_ai_action = '';
                }
            }
        }
        
        return hasFormTrigger || !!(globalwpw.active_ai_action);
    }
    //Append the message to the message container based on the requirement.
    var wpwMsg={
        oncommand_filter:function(msg){
            var str = msg;
            if(typeof(str) === 'string'){
                str = str.replace(/on[a-zA-Z]+\s*=/g, "");
                str = str.replace(/__AI_FORM_IN_PROGRESS__/g, "");
                
                // Matches __AI_FORM_DATA__{...}__AI_FORM_DATA_END__ or html-wrapped variations (e.g. from Markdown Parsedown)
                var formRegex = /(?:<[^>]+>)*\s*(?:__|<strong>|<b>)?AI_FORM_DATA(?:__|<\/strong>|<\/b>)?[\s\S]*?(?:__|<strong>|<b>)?AI_FORM_DATA_END(?:__|<\/strong>|<\/b>)?\s*(?:<\/[^>]+>)*/gi;
                
                if (formRegex.test(str)) {
                    str = str.replace(formRegex, function(match) {
                        try {
                            var jsonMatch = match.match(/\{[\s\S]*\}/);
                            if (jsonMatch) {
                                var jsonStr = jsonMatch[0];
                                var data = JSON.parse(jsonStr.trim());
                                
                                // Save form entry via AJAX
                                var postData = {
                                    'action': 'qcld_save_ai_form',
                                    'data': jsonStr,
                                    'nonce': (typeof qcld_chatbot_obj !== 'undefined' ? qcld_chatbot_obj.nonce : '')
                                };
                                var ajaxUrl = (typeof qcld_chatbot_obj !== 'undefined' && qcld_chatbot_obj.ajax_url) ? qcld_chatbot_obj.ajax_url : (typeof wpbot_ajax !== 'undefined' ? wpbot_ajax.ajax_url : (typeof ajaxurl !== 'undefined' ? ajaxurl : ''));
                                if (ajaxUrl) {
                                    jQuery.post(ajaxUrl, postData);
                                }
                                
                                if (typeof globalwpw !== 'undefined') {
                                    globalwpw.aiContext = [];
                                    globalwpw.active_ai_action = '';
                                    globalwpw.qcld_ai_form_persisted_state = false;
                                }
                                
                                var html = '<div class="ai-form-summary-card" style="background: #f4f6f9; border-left: 4px solid #0073aa; padding: 12px 14px; margin: 10px 0; border-radius: 4px; font-size: 13px; line-height: 1.5; color: #333;">';
                                if (data.form_title) {
                                    html += '<div style="font-weight: 600; color: #0073aa; margin-bottom: 8px; text-transform: capitalize; font-size: 14px;">' + data.form_title + '</div>';
                                }
                                if (data.data && typeof data.data === 'object') {
                                    html += '<table style="width: 100%; border-collapse: collapse; margin-top: 4px;">';
                                    for (var key in data.data) {
                                        if (data.data.hasOwnProperty(key)) {
                                            var cleanKey = key.replace(/[-_]/g, ' ');
                                            html += '<tr><td style="padding: 3px 6px 3px 0; color: #555; font-weight: 600; width: 42%; vertical-align: top;">' + cleanKey + ':</td><td style="padding: 3px 0; color: #222; vertical-align: top;">' + data.data[key] + '</td></tr>';
                                        }
                                    }
                                    html += '</table>';
                                }
                                html += '</div>';
                                return html;
                            }
                        } catch(e) {
                            console.error('AI Form parse error:', e);
                        }
                        return '';
                    });
                }
            }
            return str;
        },
        open_new_tab: function(msg){
            if(wp_chatbot_obj.open_links_newtab == '1'){
                var temp = document.createElement('div');
                temp.innerHTML = msg;
                let links = temp.querySelectorAll('a');
                links.forEach(link => {
                    link.setAttribute('target', '_blank');
                });
                let temps = temp.innerHTML;
                return temps;
            }else{
                return msg;
            }
        },
        single_openai:function (msg) {
            msg = wpwMsg.open_new_tab(msg);
            globalwpw.wpwIsWorking=1;
            if($(globalwpw.settings.messageLastChild+' .wp-chatbot-comment-loader').length==0){
                $(globalwpw.settings.messageContainer).append(wpwKits.botPreloader());
            }
            
            //Scroll to the last message
            wpwKits.scrollTo();
            setTimeout(function(){
                $(globalwpw.settings.messageLastChild+' .wp-chatbot-paragraph').text( msg );
                //If has youtube link then show video
                wpwKits.videohandler();
                //scroll to the last message
                wpwKits.scrollTo();
                //Enable the editor
                wpwKits.enableEditor(wpwKits.randomMsg(globalwpw.settings.obj.send_a_msg));
                //keeping in history
                wpwKits.wpwHistorySave();

            }, globalwpw.settings.preLoadingTime);
        },
        single:function (msg) {
            msg = wpwMsg.open_new_tab(msg);
            globalwpw.wpwIsWorking=1;
            if($(globalwpw.settings.messageLastChild+' .wp-chatbot-comment-loader').length==0){
                $(globalwpw.settings.messageContainer).append(wpwKits.botPreloader());
            }
            //Scroll to the last message
            wpwKits.scrollTo();
            oncommand_filter = wpwMsg.oncommand_filter(msg);
            
            setTimeout(function(){
                $(globalwpw.settings.messageLastChild+' .wp-chatbot-paragraph').html( '<div class="wp-chatbot-textanimation">' + oncommand_filter + '</div>');
                //If has youtube link then show video
                wpwKits.videohandler();
                //scroll to the last message
                wpwKits.scrollTo();
                //Enable the editor
                wpwKits.enableEditor(wpwKits.randomMsg(globalwpw.settings.obj.send_a_msg));
                //keeping in history
                wpwKits.wpwHistorySave();
            }, globalwpw.settings.preLoadingTime);
        },
        single_nobg:function (msg) {
            msg = wpwMsg.open_new_tab(msg);
            globalwpw.wpwIsWorking=1;
            if($(globalwpw.settings.messageLastChild+' .wp-chatbot-comment-loader').length==0){
                $(globalwpw.settings.messageContainer).append(wpwKits.botPreloader());
            }
            //Scroll to the last message
            oncommand_filter = wpwMsg.oncommand_filter(msg);
            wpwKits.scrollTo();
            setTimeout(function(){
                $(globalwpw.settings.messageLastChild+' .wp-chatbot-paragraph').parent().addClass('wp-chatbot-msg-flat').html( '<div class="wp-chatbot-textanimation">' + oncommand_filter + '</div>');
                //scroll to the last message
                wpwKits.scrollTo();
                //Enable the editor
                wpwKits.enableEditor(wpwKits.randomMsg(globalwpw.settings.obj.send_a_msg));
                //Keeping the chat history in localStorage
                wpwKits.wpwHistorySave();
                // disabled editor
                // wpwKits.disableEditor('Please choose an option.');
            }, globalwpw.settings.preLoadingTime);
        },
        double:function (fristMsg,secondMsg) {
            fristMsg = wpwMsg.open_new_tab(fristMsg);
            secondMsg = wpwMsg.open_new_tab(secondMsg);
            globalwpw.wpwIsWorking=1;
            if($(globalwpw.settings.messageLastChild+' .wp-chatbot-comment-loader').length==0){
                $(globalwpw.settings.messageContainer).append(wpwKits.botPreloader());
            }
            oncommand_fristMsg_filter = wpwMsg.oncommand_filter(fristMsg);
            oncommand_secondMsg_filter = wpwMsg.oncommand_filter(secondMsg);
            //Scroll to the last message
            wpwKits.scrollTo();
            setTimeout(function(){
                $(globalwpw.settings.messageLastChild+' .wp-chatbot-paragraph').html('<div class="wp-chatbot-textanimation">' + oncommand_fristMsg_filter + '</div>');
                //Second Message with interval
                if($(globalwpw.settings.messageLastChild+' .wp-chatbot-comment-loader').length==0){
                    $(globalwpw.settings.messageContainer).append(wpwKits.botPreloader());
                }
                //Scroll to the last message
                wpwKits.scrollTo();
                setTimeout(function(){
                    $(globalwpw.settings.messageLastChild+' .wp-chatbot-paragraph').html('<div class="wp-chatbot-textanimation">' + oncommand_secondMsg_filter + '</div>');
                    //Scroll to the last message
                    wpwKits.scrollTo();
                    //Enable the editor
                    wpwKits.enableEditor(wpwKits.randomMsg(globalwpw.settings.obj.send_a_msg));
                    //keeping in history
                    wpwKits.wpwHistorySave();
                }, globalwpw.settings.preLoadingTime*2);
            }, globalwpw.settings.preLoadingTime);
        },
        double_nobg:function (fristMsg,secondMsg) {
            fristMsg = wpwMsg.open_new_tab(fristMsg);
            secondMsg = wpwMsg.open_new_tab(secondMsg);
            oncommand_fristMsg_filter = wpwMsg.oncommand_filter(fristMsg);
            oncommand_secondMsg_filter = wpwMsg.oncommand_filter(secondMsg);
          
            globalwpw.wpwIsWorking=1;
            if($(globalwpw.settings.messageLastChild+' .wp-chatbot-comment-loader').length==0){
                $(globalwpw.settings.messageContainer).append(wpwKits.botPreloader());
            }
            //Scroll to the last message
            wpwKits.scrollTo();
            setTimeout(function(){
                $(globalwpw.settings.messageLastChild+' .wp-chatbot-paragraph').html('<div class="wp-chatbot-textanimation">' + oncommand_fristMsg_filter + '</div>');
                //Second Message with interval
                if($(globalwpw.settings.messageLastChild+' .wp-chatbot-comment-loader').length==0){
                    $(globalwpw.settings.messageContainer).append(wpwKits.botPreloader());
                }
                //Scroll to the last message
                wpwKits.scrollTo();
                setTimeout(function(){
                    if( globalwpw.wildCard>0 && ((globalwpw.settings.obj.disable_back_to_start != '1' && globalwpw.settings.obj.skip_greetings_and_menu != 1)) ){
                        $(globalwpw.settings.messageLastChild+' .wp-chatbot-paragraph').parent().addClass('wp-chatbot-msg-flat').html(oncommand_secondMsg_filter).append('<span class="qcld-chatbot-wildcard"  data-wildcart="back">' + wpwKits.randomMsg(globalwpw.settings.obj.back_to_start) + '</span>');
                    }else{
                        $(globalwpw.settings.messageLastChild+' .wp-chatbot-paragraph').parent().addClass('wp-chatbot-msg-flat').html('<div class="wp-chatbot-textanimation">' + oncommand_secondMsg_filter + '</div>');
                    }
                    //scroll to the last message
                    wpwKits.scrollTo();
                    //Enable the editor
                    if(globalwpw.wildCard==1 && globalwpw.supportStep=='welcome'){
                        //wpwKits.disableEditor('Support');
						wpwKits.enableEditor(wpwKits.randomMsg(globalwpw.settings.obj.send_a_msg));
                    }else{
                        wpwKits.enableEditor(wpwKits.randomMsg(globalwpw.settings.obj.send_a_msg));
                    }
                    //keeping in history
                    wpwKits.wpwHistorySave();
                    // disabled editor
                    // wpwKits.disableEditor('Please choose an option.');
                }, globalwpw.settings.preLoadingTime*2);
            }, globalwpw.settings.preLoadingTime);
        },
		triple_nobg:function (fristMsg,secondMsg,thirdMsg) {
            fristMsg = wpwMsg.open_new_tab(fristMsg);
            secondMsg = wpwMsg.open_new_tab(secondMsg);
            oncommand_fristMsg_filter = wpwMsg.oncommand_filter(fristMsg);
            oncommand_secondMsg_filter = wpwMsg.oncommand_filter(secondMsg);
			globalwpw.wpwIsWorking=1;
            $(globalwpw.settings.messageContainer).append(wpwKits.botPreloader());
            //Scroll to the last message
            wpwKits.scrollTo();
            setTimeout(function(){
                $(globalwpw.settings.messageLastChild+' .wp-chatbot-paragraph').html('<div class="wp-chatbot-textanimation">' + oncommand_fristMsg_filter + '</div>');
                wpwKits.videohandler();
                //Second Message with interval
                if($(globalwpw.settings.messageLastChild+' .wp-chatbot-comment-loader').length==0){
                    $(globalwpw.settings.messageContainer).append(wpwKits.botPreloader());
                }
                //Scroll to the last message
                wpwKits.scrollTo();
                setTimeout(function(){
                    $(globalwpw.settings.messageLastChild+' .wp-chatbot-paragraph').html('<div class="wp-chatbot-textanimation">' +  oncommand_secondMsg_filter + '</div>');
                    wpwKits.videohandler();
                    if($(globalwpw.settings.messageLastChild+' .wp-chatbot-comment-loader').length==0){
                        $(globalwpw.settings.messageContainer).append(wpwKits.botPreloader());
                    }
                    //Scroll to the last message
                    wpwKits.scrollTo();
                    setTimeout(function(){
                        if(globalwpw.wildCard>0 && (globalwpw.settings.obj.disable_back_to_start != '1' && globalwpw.settings.obj.skip_greetings_and_menu != 1)){
                            $(globalwpw.settings.messageLastChild+' .wp-chatbot-paragraph').parent().addClass('wp-chatbot-msg-flat').html(thirdMsg).append('<span class="qcld-chatbot-wildcard qcld_back_to_start"  data-wildcart="back">' + wpwKits.randomMsg(globalwpw.settings.obj.back_to_start) + '</span>');
                        }else{
                            $(globalwpw.settings.messageLastChild+' .wp-chatbot-paragraph').parent().addClass('wp-chatbot-msg-flat').html('<div class="wp-chatbot-textanimation">' + thirdMsg + '</div>');
                        }
                        //scroll to the last message
                        wpwKits.scrollTo();
                        wpwKits.videohandler();
                        //Enable the editor
                        if(globalwpw.wildCard==1 && globalwpw.supportStep=='welcome'){
                            //wpwKits.disableEditor('Support');
                        }else{
                            wpwKits.enableEditor(wpwKits.randomMsg(globalwpw.settings.obj.send_a_msg));
                        }
                        //keeping in history
                        wpwKits.wpwHistorySave();
                        // disabled editor
                        // wpwKits.disableEditor('Please choose an option.');
                    }, globalwpw.settings.preLoadingTime);
                }, globalwpw.settings.preLoadingTime);
            }, globalwpw.settings.preLoadingTime);
        },
        shopper:function (shopperMsg) {
            $(globalwpw.settings.messageContainer).append(wpwKits.shopperMsgDom(shopperMsg));
            //scroll to the last message
            wpwKits.scrollTo();
            //keeping in history
            wpwKits.wpwHistorySave();
        },
        shopper_choice:function (shopperChoice) {
            $(globalwpw.settings.messageLastChild).fadeOut(globalwpw.settings.preLoadingTime);
            $(globalwpw.settings.messageContainer).append(wpwKits.shopperMsgDom(shopperChoice));
            //scroll to the last message
            wpwKits.scrollTo();
            //keeping in history
            wpwKits.wpwHistorySave();
        }
    };
    //Every tiny tools are implemented  in wpwKits as object literal.
    wpwKits={
        enableEditor:function(placeHolder){
            if(globalwpw.settings.editor_handler==0){
				if($(window).width()>380){
                    $("#wp-chatbot-editor").attr('disabled',false).focus();
                }else{
					$("#wp-chatbot-editor").attr('disabled',false)
				}
                $("#wp-chatbot-editor").attr('placeholder',placeHolder);
                $("#wp-chatbot-send-message").attr('disabled',false);
            }
        },
        disableEditor:function (placeHolder) {
            if(globalwpw.settings.editor_handler==0){
                $("#wp-chatbot-editor").attr('placeholder',placeHolder);
                $("#wp-chatbot-editor").attr('disabled',true);
                $("#wp-chatbot-send-message").attr('disabled',true);
            }
            //Remove extra pre loader.
            if($('.wp-chatbot-messages-container').find('.wp-chatbot-comment-loader').length>0){
                $('.wp-chatbot-messages-container').find('.wp-chatbot-comment-loader').parent().parent().hide();
            }
        },
        htmlEntities:function(str) {
            return String(str).replace(/&/g, '&amp;').replace(/</g, '&lt;').replace(/>/g, '&gt;').replace(/"/g, '&quot;');
        },
        wpwHistorySave:function () {
            globalwpw.wpwIsWorking=0;
            var wpwHistory= $(globalwpw.settings.messageWrapper).html();
            localStorage.setItem("wpwHitory", wpwHistory);
            if(localStorage.getItem('botsessionid')){
                if(!localStorage.getItem('shopperemail')){
                    var useremail = '';
                }else{
                    var useremail = localStorage.getItem('shopperemail');
                }
                if(globalwpw.hasNameCookie){
                    var shopper=globalwpw.hasNameCookie;
                } else{
                    var shopper=globalwpw.settings.obj.shopper_demo_name;
                }
                if(localStorage.getItem('shopperphone')){
                    var shopperphone = localStorage.getItem('shopperphone');
                }else{
                    var shopperphone = '';
                }
                var data = {'action':'qcld_wb_chatbot_conversation_save','session_id': localStorage.getItem('botsessionid'),'name':shopper,'email':useremail, 'phone':shopperphone, 'conversation':wpwKits.htmlEntities(wpwHistory), 'security':globalwpw.settings.obj.ajax_nonce, 'user_id': globalwpw.settings.obj.current_user_id};
                if( globalwpw.settings.obj.is_chat_session_active == 1 ){
                    wpwKits.ajax(data).done(function (response) {
                        //console.log(response);
                    })
                }
            }
            //},globalwpw.settings.wildcardsShowTime);
        },
        decodehtml: function(str) {
            var doc = new DOMParser().parseFromString(str, "text/html");
            
            return doc.body.firstChild.data || "";
          
        },
        randomMsg:function(arrMsg){
            var index=Math.floor(Math.random() * arrMsg.length);
            var msg = arrMsg[index];
            if (typeof msg === 'string' && msg.indexOf('%%username%%') !== -1) {
                var shopperName = localStorage.getItem('shopper') || (globalwpw.settings.obj.display_name || '');
                msg = msg.replace(/%%username%%/g, shopperName);
            }
            return msg;
        },
        ajax:function (data) {
            return jQuery.post(globalwpw.settings.obj.ajax_url, data);
        },
		dailogAIOAction:function(text){
            if(globalwpw.settings.obj.df_api_version=='v1'){
                return  jQuery.ajax({
                    type : "POST",
                    url :"https://api.dialogflow.com/v1/query?v=20170712",
                    contentType : "application/json; charset=utf-8",
                    dataType : "json",
                    headers : {
                        "Authorization" : "Bearer "+globalwpw.settings.obj.ai_df_token
                    },
                    data: JSON.stringify( {
                        query: text,
                        lang : globalwpw.settings.obj.df_agent_lan,
                        sessionId: localStorage.getItem('botsessionid')?localStorage.getItem('botsessionid'):'wpwBot_df_2018071'
                    } )
                });
            }else{
               
                return jQuery.post(globalwpw.settings.obj.ajax_url, {
					'action': 'qcld_wp_df_api_call',
                    'dfquery': text,
                    'nonce': globalwpw.settings.obj.ajax_nonce,
                    'sessionid': localStorage.getItem('botsessionid')?localStorage.getItem('botsessionid'):'wpwBot_df_2018071'
                });
            }
        },
        responseIsOk(response){
            if(globalwpw.settings.obj.df_api_version=='v1'){
                if(response.status.code==200 || response.status.code==206){
                    return true;
                }else{
                    return false;
                }
            }else{
                if(typeof response.responseId !== "undefined"){
                    return true;
                }else{
                    return false;
                }
            }
        },
        getIntentName(response){
            if(globalwpw.settings.obj.df_api_version=='v1'){
                return response.result.metadata.intentName;
            }else{
                return response.queryResult.intent.displayName;
            }
        },
        getParameters(response){
            if(globalwpw.settings.obj.df_api_version=='v1'){
                return response.result.parameters;
            }else{
                return response.queryResult.parameters;
            }
        },
        getFulfillmentText(response){
            if(globalwpw.settings.obj.df_api_version=='v1'){
                return response.result.fulfillment.messages;
            }else{
                return response.queryResult.fulfillmentText;
            }
        },
        getFulfillmentSpeech(response){
            if(globalwpw.settings.obj.df_api_version=='v1'){
                return response.result.fulfillment.speech;
            }else{
                return response.queryResult.fulfillmentText;
            }
        },
        getScore(response){
            if(globalwpw.settings.obj.df_api_version=='v1'){
                return response.result.score;
            }else{
                return response.queryResult.intentDetectionConfidence;
            }
        },
        getAction(response){
            if(globalwpw.settings.obj.df_api_version=='v1'){
                return response.result.action;
            }else{
                if(typeof response.queryResult.action !=="undefined"){
                    return response.queryResult.action;
                }else{
                    return '';
                }
            }
        },
        queryText(response){
            if(globalwpw.settings.obj.df_api_version=='v1'){
                return response.result.resolvedQuery;
            }else{
                return response.queryResult.queryText;
            }
        },
        isActionComplete(response){
            if(globalwpw.settings.obj.df_api_version=='v1'){
                if(!response.result.actionIncomplete){
                    return true;
                }else{
                    return false;
                }
            }else{
                return response.queryResult.allRequiredParamsPresent;
            }
        },
        isConversationEnd(response){
            if(globalwpw.settings.obj.df_api_version=='v1'){
                if(typeof(response.result.metadata.endConversation)!=="undefined" && response.result.metadata.endConversation){
                    return true;
                }else{
                    return false;
                }
            }else{
                if(typeof response.queryResult.diagnosticInfo !=="undefined"){
                    if(typeof response.queryResult.diagnosticInfo.end_conversation !== "undefined"){
                        return response.queryResult.diagnosticInfo.end_conversation;
                    }else{
                        return false;
                    }
                }else{
                    return false;
                }
            }
        },
        sugestCat:function () {
            var productSuggest=wpwKits.randomMsg(globalwpw.settings.obj.product_suggest);
            var data={'action':'qcld_wb_chatbot_category'};
            var result=wpwKits.ajax(data);
            result.done(function( response ) {
                wpwMsg.double_nobg(productSuggest,response);
                if(globalwpw.settings.obj.ai_df_enable==1 && globalwpw.df_status_lock==0){
                    globalwpw.wildCard=0;
                    globalwpw.ai_step=1;
                    localStorage.setItem("wildCard",  globalwpw.wildCard);
                    localStorage.setItem("aiStep", globalwpw.ai_step);
                }
            });
        },
        subCats:function (parentId) {
            var subCatMsg=wpwKits.randomMsg(globalwpw.settings.obj.product_suggest);
            var data={'action':'qcld_wb_chatbot_sub_category','parent_id':parentId};
            var result=wpwKits.ajax(data);
            result.done(function( response ) {
                wpwMsg.double_nobg(subCatMsg,response);
            });
        },
        suggestEmail:function (emailFor) {
            var sugMsg=wpwKits.randomMsg(globalwpw.settings.obj.support_option_again);
            var sugOptions= '<span class="qcld-chatbot-wildcard qcld_back_to_start"  data-wildcart="back">' + wpwKits.randomMsg(globalwpw.settings.obj.back_to_start) + '</span>'; // /*emailFor+*/globalwpw.wildcards;
            if( ( globalwpw.settings.obj.disable_back_to_start != '1' && globalwpw.settings.obj.skip_greetings_and_menu != 1 )){
                wpwMsg.single_nobg('<span class="qcld-chatbot-wildcard qcld_back_to_start"  data-wildcart="back">' + wpwKits.randomMsg(globalwpw.settings.obj.back_to_start) + '</span>');
            }
        },
        videohandler:function () {
            $(globalwpw.settings.messageLastChild+' .wp-chatbot-paragraph').html(function(i, html) {
                return html.replace(/(?:https:\/\/)?(?:www\.)?(?:youtube\.com|youtu\.be)\/(?:watch\?v=)?(.+)/g, '<iframe width="250" height="180" src="http://www.youtube.com/embed/$1" frameborder="0" allowfullscreen></iframe>');
            });
        },
        scrollTo:function () {
            var $bot = $(globalwpw.settings.botContainer);
            var scrollTarget = $(globalwpw.settings.messageWrapper).prop("scrollHeight");
            $bot.animate({ scrollTop: scrollTarget }, 'slow', function () {
                if (typeof window.wpbotSyncSlimScrollBar === 'function') {
                    window.wpbotSyncSlimScrollBar($bot);
                } else {
                    var el = $bot[0];
                    var $wrap = $bot.parent();
                    var $bar = $wrap.children('.slimScrollBar');
                    if (!el || !$bar.length) {
                        return;
                    }
                    if (el.scrollHeight <= el.clientHeight + 2) {
                        $wrap.addClass('wpbot-no-scroll');
                        $bar.stop(true, true).hide();
                        $wrap.children('.slimScrollRail').stop(true, true).hide();
                    } else {
                        $wrap.removeClass('wpbot-no-scroll');
                        var barH = $bar.outerHeight() || 30;
                        $bar.css({ top: Math.max(0, $bot.outerHeight() - barH) + 'px', display: 'block' });
                    }
                }
            });
        },
        botPreloader:function () {
                var enableleReactions = globalwpw.settings.obj.skip_chat_reactions_menu;
                var eanleeReport = globalwpw.settings.obj.enable_chat_report_menu;
                var enableshare = globalwpw.settings.obj.enable_chat_share_menu;
                var likeTxt = globalwpw.settings.obj.qlcd_wp_chatbot_like_text;
                var disLikeTxt = globalwpw.settings.obj.qlcd_wp_chatbot_dislike_text;
                var reportTxt = globalwpw.settings.obj.qlcd_wp_chatbot_report_text;
                var sharetTxt = globalwpw.settings.obj.qlcd_wp_chatbot_share_text;
            
            var msgContent='<li class="wp-chatbot-msg">' +
                '<div class="wp-chatbot-avatar">'+
                '<img src="'+globalwpw.settings.obj.agent_image_path+'" alt="">'+
                '</div>'+
                '<div class="wp-chatbot-agent">'+ wpwMsg.oncommand_filter(globalwpw.settings.obj.agent)+'</div>'
                +'<div class="chat-container"><div class="wp-chatbot-paragraph"><img class="wp-chatbot-comment-loader" src="'+globalwpw.settings.obj.image_path+'comment.gif" alt="Typing..." /></div>'+
                '<div class="qcld-like-dislike-icon">' +
              (enableleReactions == 1 && !qcldIsAiFormInProgress()
                  ? '<a href="#" title="' + (disLikeTxt?.en_US || 'Dislike') + '"><i class="dashicons dashicons-thumbs-down" aria-hidden="true"></i></a>' + '<a href="#" title="' + (likeTxt?.en_US || 'Like') + '"><i class="dashicons dashicons-thumbs-up" aria-hidden="true"></i></a>' 
                  : '') +

              (eanleeReport == 1 && !qcldIsAiFormInProgress()
                  ? '<a href="#" title="' + (reportTxt?.en_US || 'Report') + '"><i class="dashicons dashicons-admin-comments"></i></a>'
                  : '') +

              (enableshare == 1 && !qcldIsAiFormInProgress()
                  ? '<div class="qcld-share">' +
                      '<a href="#" class="share-toggle" title="' + (sharetTxt?.en_US || 'Share') + '"><i class="dashicons dashicons-share"></i></a>' +
                      '<div class="share-menu" style="display:none;">' +
                          '<a href="#" class="share-fb"><i class="dashicons dashicons-facebook"></i></a>' +
                          '<a href="#" class="share-wa"><i class="dashicons dashicons-whatsapp"></i></a>' +
                          '<a href="#" class="share-x"><i class="dashicons dashicons-twitter"></i></a>' +
                          '<a href="#" class="share-email"><i class="dashicons dashicons-email-alt"></i></a>' +
                      '</div>' +
                  '</div>'
                  : '') +
          '</div>' +'</div>' +
          '</li>';
            return msgContent;
        },
        shopperMsgDom:function (msg) {
            if(globalwpw.hasNameCookie){
                var shopper=globalwpw.hasNameCookie;
            } else{
                var shopper=globalwpw.settings.obj.shopper_demo_name;
            }
            //var date = new Date();
            date = new Date();
            var msgContent='<li class="wp-chat-user-msg">' +
                '<div style="margin-top:40px;" class="wp-chatbot-avatar">'+
                '<img src="'+globalwpw.settings.obj.image_path+'client.png" alt="User Image">'+
                '</div>'+
                '<div class="wp-chatbot-agent">'+shopper +'</div>'
                +'<div class="wp-chatbot-paragraph"><div class="wp-chatbot-textanimation">'+msg+'</div></div></li>';
            return msgContent;
        },
        showCart:function () {
            var data = {'action':'qcld_wb_chatbot_show_cart'}
            this.ajax(data).done(function (response) {
                //if cart show on message board
                if($('#wp-chatbot-shortcode-template-container').length == 0) {
                    $(globalwpw.settings.messageWrapper).html(response.html);
                    $('#wp-chatbot-cart-numbers').html(response.items);
                    $('.wp-chatbot-ball-cart-items').html(response.items);
                    wpwKits.disableEditor(wpwKits.randomMsg(globalwpw.settings.obj.shopping_cart));
                }else{  //Cart show on shortcode
                    $('.wp-chatbot-cart-shortcode-container').html(response.html);
                }
                //Add scroll to the cart shortcode
                if($('#wp-chatbot-shortcode-template-container').length > 0  && $('.chatbot-shortcode-template-02').length==0) {
                    $('.wp-chatbot-cart-body').slimScroll({height: '200px', start: 'bottom'});
                }
            });
        },
        toTitlecase:function (msg) {
            return msg.replace(/\w\S*/g, function(txt){return txt.charAt(0).toUpperCase() + txt.substr(1).toLowerCase();});
        },
        filterStopWords:function(msg){
            var spcialStopWords=",;,/,\\,[,],{,},(,),&,*,.,+ ,?,^,$,=,!,<,>,|,:,-";
            var userMsg="";
            //Removing Special Characts from last position.
            var msgLastChar=msg.slice(-1);
            if(spcialStopWords.indexOf(msgLastChar) >= 0 ){
                userMsg=msg.slice(0, -1);
            }else{
                userMsg=msg;
            }
            var stopWords=globalwpw.settings.obj.stop_words+spcialStopWords;
            var stopWordsArr=stopWords.split(',');
            var msgArr=userMsg.split(' ');
            var filtermsgArr = msgArr.filter(function myCallBack(el){
                return stopWordsArr.indexOf(el.toLowerCase()) < 0;
            });
            filterMsg=filtermsgArr.join(' ');
            return filterMsg;
        },
		htmlTagsScape:function(userString) {
           var tagsToReplace = {
               '&': '&amp;',
               '<': '&lt;',
               '>': '&gt;'
           };
           return userString.replace(/[&<>]/g, function(tag) {
               return tagsToReplace[tag] || tag;
           });
       },
       reset: function() {
        $('#wp-chatbot-messages-container').html('');
        localStorage.removeItem("wpwHitory");
        localStorage.removeItem('shopper');
        localStorage.removeItem('shopperemail');
        localStorage.removeItem('default_asking_email');
        globalwpw.wildCard=0;
        globalwpw.ai_step=0;
        localStorage.setItem("wildCard",  globalwpw.wildCard);
        localStorage.setItem("aiStep", globalwpw.ai_step);
        globalwpw.formfieldid = '';
        localStorage.setItem("formfieldid",  globalwpw.formfieldid);
        globalwpw.formStep='welcome';
        localStorage.setItem("formStep",  globalwpw.formStep);
        globalwpw.formid='';
        localStorage.setItem("formid",  globalwpw.formid);
        globalwpw.formentry = 0;
        localStorage.setItem("formentry",  globalwpw.formentry);
        localStorage.removeItem("cx-name" );
        localStorage.removeItem("cx-diaplayname" );
        localStorage.removeItem("cx-languagecode" );
        localStorage.removeItem("cx-timezone" );
       }
    }
    /*
     * wpwbot Trees are basically product,order and support
     * product tree : asking,showing & shopping part will be covered.
     * order tree : showing order list and email to admin option.
     * support tree : List of support query-answer including text & video and email to admin option.
     */
    var wpwTree={
         greeting:function (msg) {
            if(localStorage.getItem('default_asking_email')){
                var shopperEmail = msg;
                var validate = "";
                var re = /^([\w-]+(?:\.[\w-]+)*)@((?:[\w-]+\.)*\w[\w-]{0,66})\.([a-z]{2,6}(?:\.[a-z]{2})?)$/i;
                if(re.test(shopperEmail) != true){
                    validate = (globalwpw.settings.obj.invalid_email && globalwpw.settings.obj.invalid_email.length > 0) ? wpwKits.randomMsg(globalwpw.settings.obj.invalid_email) : "Please enter a valid email address.";
                }
                if(validate != ""){
                    wpwMsg.single(validate);
                }else{
                    var email = shopperEmail;
                    $.cookie("shopperemail", email, { expires: 365 });
                    localStorage.setItem("shopperemail", email);

                    if (email != "") {
                      var data = {
                        action: "qcld_wb_chatbot_email_subscription",
                        name: localStorage.getItem("shopper"),
                        email: email,
                        url: window.location.href,
                      };

                      wpwKits.ajax(data).done(function (response) {
                        //response.
                      });
                    }
                    localStorage.removeItem('default_asking_email');
                    
                    var shopperName = localStorage.getItem('shopper');
                    var shopperNameFiltered = wpwKits.toTitlecase(wpwKits.filterStopWords(shopperName));
                    
                    if(globalwpw.settings.obj.ai_df_enable==1 && globalwpw.df_status_lock==0){
                        var NameGreeting=wpwKits.randomMsg(globalwpw.settings.obj.i_am) +" <strong>"+wpwMsg.oncommand_filter(globalwpw.settings.obj.agent)+"</strong>! "+ wpwKits.randomMsg(globalwpw.settings.obj.name_greeting);
                        NameGreeting = NameGreeting.replace("%%username%%", shopperName);
                        var serviceOffer=wpwKits.randomMsg(globalwpw.settings.obj.wildcard_msg);
                        serviceOffer = serviceOffer.replace("%%username%%", shopperName);
                        wpwMsg.triple_nobg( NameGreeting,serviceOffer, globalwpw.wildcards )
                        globalwpw.ai_step=1;
                        globalwpw.wildCard=0;
                        localStorage.setItem("wildCard",  globalwpw.wildCard);
                        localStorage.setItem("aiStep", globalwpw.ai_step);
                    }else{
                        if((globalwpw.settings.obj.skip_wp_greetings=='1') || (globalwpw.settings.obj.skip_greetings_and_menu =='1') ){
                            wpwAction.bot(shopperName)
                        }else{
                            var NameGreeting=wpwKits.randomMsg(globalwpw.settings.obj.i_am) +" <strong>"+wpwMsg.oncommand_filter(globalwpw.settings.obj.agent)+"</strong>! "+wpwKits.randomMsg(globalwpw.settings.obj.name_greeting);
                            NameGreeting = NameGreeting.replace("%%username%%", shopperNameFiltered);
                            var serviceOffer=wpwKits.randomMsg(globalwpw.settings.obj.wildcard_msg);
                            if( ( globalwpw.settings.obj.show_menu_after_greetings!=0 ) && ( globalwpw.wildcards !='' ) ){
                                wpwMsg.triple_nobg( NameGreeting,serviceOffer, globalwpw.wildcards )
                            }else{
                                 wpwMsg.double( NameGreeting,serviceOffer );
                            }
                        }
                    }
                }
                return;
            }
            /**
             * When Enable DialogFlow then  or else
             */
            
            if(globalwpw.settings.obj.ai_df_enable==1 && globalwpw.df_status_lock==0){
                //When intialize 1 and don't have cookies then keep  the name of shooper in in cookie
                if(globalwpw.initialize==1 && !localStorage.getItem('shopper')  && globalwpw.wildCard==0 && globalwpw.ai_step==0 ){
                    msg=wpwKits.toTitlecase(wpwKits.filterStopWords(msg));
                    $.cookie("shopper", msg, { expires : 365 });
                    localStorage.setItem('shopper',msg);
                    globalwpw.hasNameCookie=msg;
                    
                    if(globalwpw.settings.obj.ask_email_wp_greetings == '1' && !localStorage.getItem('shopperemail')) {
                        localStorage.setItem('default_asking_email', '1');
                        var ask_msg = (globalwpw.settings.obj.asking_email && globalwpw.settings.obj.asking_email.length > 0) ? wpwKits.randomMsg(globalwpw.settings.obj.asking_email) : "Could you please provide your email address?";
                        wpwMsg.single(ask_msg);
                    } else {
                        //Greeting with name and suggesting the wildcard.
                        var NameGreeting=wpwKits.randomMsg(globalwpw.settings.obj.i_am) +" <strong>"+wpwMsg.oncommand_filter(globalwpw.settings.obj.agent)+"</strong>! "+ wpwKits.randomMsg(globalwpw.settings.obj.name_greeting);
                        NameGreeting = NameGreeting.replace("%%username%%", msg);
                        var serviceOffer=wpwKits.randomMsg(globalwpw.settings.obj.wildcard_msg);
                        serviceOffer = serviceOffer.replace("%%username%%", msg);
                        //After completing two steps messaging showing wildcards.
                        wpwMsg.triple_nobg( NameGreeting,serviceOffer, globalwpw.wildcards )
                        globalwpw.ai_step=1;
                        globalwpw.wildCard=0;
                        localStorage.setItem("wildCard",  globalwpw.wildCard);
                        localStorage.setItem("aiStep", globalwpw.ai_step);
                    }
                }
                //When returning shopper then greeting with name and wildcards.
                else if(localStorage.getItem('shopper')  && globalwpw.wildCard==0 && globalwpw.ai_step==0){
                    if(globalwpw.settings.obj.ask_email_wp_greetings == '1' && !localStorage.getItem('shopperemail')) {
                        localStorage.setItem('default_asking_email', '1');
                        var ask_msg = (globalwpw.settings.obj.asking_email && globalwpw.settings.obj.asking_email.length > 0) ? wpwKits.randomMsg(globalwpw.settings.obj.asking_email) : "Could you please provide your email address?";
                        wpwMsg.single(ask_msg);
                    } else {
                        //After asking service show the wildcards.
                        var serviceOffer=wpwKits.randomMsg(globalwpw.settings.obj.wildcard_msg);
                        globalwpw.ai_step=1;
                        globalwpw.wildCard=0;
                        localStorage.setItem("wildCard",  globalwpw.wildCard);
                        localStorage.setItem("aiStep", globalwpw.ai_step);
                        if( ( globalwpw.settings.obj.show_menu_after_greetings==1) && ( globalwpw.wildcards !='' ) ){
                            wpwMsg.double_nobg(serviceOffer, globalwpw.wildcards);
                        }else{
                            wpwMsg.single(serviceOffer);
                        }
                    }
                }
                //When user asking needs then DialogFlow will given intent after NLP steps.
                else if(globalwpw.wildCard==0 && globalwpw.ai_step==1){
                    var dfReturns=wpwKits.dailogAIOAction(msg);
                    dfReturns.done(function( response ) {
						if(globalwpw.settings.obj.df_api_version=='v2'){
							response = $.parseJSON(JSON.parse(response));
						}
                        if(wpwKits.responseIsOk(response)){
                            var userIntent=wpwKits.getIntentName(response);
                            
                            if(userIntent=='start'){
                                globalwpw.wildCard=0;
                                var serviceOffer=wpwKits.randomMsg(globalwpw.settings.obj.wildcard_msg);
                                console.log( globalwpw.wildcards);
                                wpwMsg.double_nobg(serviceOffer,globalwpw.wildcards);
                            }else if(userIntent=='welcome'){
								var messages = wpwKits.getFulfillmentSpeech(response);
								setTimeout(function () {
									wpwMsg.single(messages);
								},globalwpw.settings.preLoadingTime);
							}else if(userIntent=='help'){
                                $(globalwpw.settings.messageWrapper).html(localStorage.getItem("wpwHitory"));
								//Showing help message
                                setTimeout(function () {
                                    wpwKits.scrollTo();
                                    
                                    var helpWelcome = wpwKits.randomMsg(globalwpw.settings.obj.help_welcome);
                                    var helpMsg = wpwKits.randomMsg(globalwpw.settings.obj.help_msg);
                                    wpwMsg.double(helpWelcome,helpMsg);
                                    //dialogflow
                                    if(globalwpw.settings.obj.ai_df_enable==1 && globalwpw.df_status_lock==0){
                                        globalwpw.wildCard=0;
                                        globalwpw.ai_step=1;
                                        localStorage.setItem("wildCard",  globalwpw.wildCard);
                                        localStorage.setItem("aiStep", globalwpw.ai_step);
                                    }
                                },globalwpw.settings.preLoadingTime);
                            }else if(userIntent=='reset'){
                                var restWarning=globalwpw.settings.obj.reset;
                                var confirmBtn='<span class="qcld-chatbot-reset-btn" reset-data="yes" >'+globalwpw.settings.obj.yes+'</span> <span> '+globalwpw.settings.obj.or+' </span><span class="qcld-chatbot-reset-btn"  reset-data="no">'+globalwpw.settings.obj.no+'</span>';
                                wpwMsg.double_nobg(restWarning,confirmBtn);
                            }else if(userIntent=='phone'){
                                if(typeof(globalwpw.hasNameCookie)=='undefined'|| globalwpw.hasNameCookie==''){
									var shopperName=  globalwpw.settings.obj.shopper_demo_name;
								}else{
									var shopperName=globalwpw.hasNameCookie;
								}
                                var ask_msg = wpwKits.randomMsg(globalwpw.settings.obj.asking_phone);
								var askEmail = (globalwpw.settings.obj.skip_wp_greetings=='1' || globalwpw.settings.obj.skip_greetings_and_menu =='1') ? 'Hello ' + ask_msg : 'Hello '+shopperName+'! '+ ask_msg;
								wpwMsg.single(askEmail);
								//Now updating the support part as .
								globalwpw.supportStep='phone';
								globalwpw.wildCard=1;
								//keeping value in localstorage
								localStorage.setItem("wildCard",  globalwpw.wildCard);
								localStorage.setItem("supportStep",  globalwpw.supportStep);
                            }else if(userIntent=='email'){
                                if(typeof(globalwpw.hasNameCookie)=='undefined'|| globalwpw.hasNameCookie==''){
									var shopperName=  globalwpw.settings.obj.shopper_demo_name;
								}else{
									var shopperName=globalwpw.hasNameCookie;
								}
                                var ask_msg = wpwKits.randomMsg(globalwpw.settings.obj.asking_email);
								var askEmail = (globalwpw.settings.obj.skip_wp_greetings=='1' || globalwpw.settings.obj.skip_greetings_and_menu =='1') ? wpwKits.randomMsg(globalwpw.settings.obj.hello)+' '+ ask_msg : wpwKits.randomMsg(globalwpw.settings.obj.hello)+' '+shopperName+'! '+ ask_msg;
								wpwMsg.single(askEmail);
								//Now updating the support part as .
								globalwpw.supportStep='email'; 
								globalwpw.wildCard=1;
								//keeping value in localstorage
								localStorage.setItem("wildCard",  globalwpw.wildCard);
								localStorage.setItem("supportStep",  globalwpw.supportStep);
                            }else if(userIntent=='faq'){
                                globalwpw.wildCard=1;
                                globalwpw.supportStep='welcome';
                                wpwAction.bot('from wildcard support');
                                //keeping value in localstorage
                                /*localStorage.setItem("wildCard",  globalwpw.wildCard);
                                localStorage.setItem("supportStep", globalwpw.supportStep);*/
                            }else if(userIntent=='Default Fallback Intent'){
                                
								var data = {'action':'wpbo_search_response','name':globalwpw.hasNameCookie,'keyword':msg};
								wpwKits.ajax(data).done(function (respond) {
									var json=$.parseJSON(respond);
									if(json.status=='success'){
										if(typeof(json.category)!=="undefined" && json.category){
											var question='';
                                            $.each(json.data, function (i, obj) {
                                                question += '<span class="qcld-chatbot-wildcard qcld_simple_txt_response"  data-strid="'+ obj.id +'">'+ obj.query +'</span>';
                                            });
                                            wpwMsg.single_nobg(question);
										}else if(json.multiple){
											var question='';
											$.each(json.data, function (i, obj) {
												question += '<span class="qcld-chatbot-wildcard qcld_simple_txt_response"  data-strid="'+ obj.id +'">'+ obj.query +'</span>';
											});
											wpwMsg.double_nobg(wpwKits.randomMsg(globalwpw.settings.obj.did_you_mean),question);
										}else{
												wpwMsg.single(json.data[0].response);
												setTimeout(function(){
													wpwMsg.single_nobg('<span class="qcld-chatbot-wildcard"  data-wildcart="back">' + wpwKits.randomMsg(globalwpw.settings.obj.back_to_start) + '</span>');
												},globalwpw.settings.preLoadingTime*2)
										}
									}if(wp_chatbot_obj.disable_site_search != 1){
                                      
                                        wpwTree.site_search(msg)
                                    }else{
										msg = wpwKits.filterStopWords(msg);
										if(globalwpw.counter == 2 ){
											wpwTree.df_reply(response);
											setTimeout(function(){
												var serviceOffer=wpwKits.randomMsg(globalwpw.settings.obj.support_option_again);
												wpwMsg.single_nobg('<span class="qcld-chatbot-wildcard qcld_back_to_start"  data-wildcart="back">' + wpwKits.randomMsg(globalwpw.settings.obj.back_to_start) + '</span>');
											},globalwpw.settings.preLoadingTime)
											globalwpw.counter = 0;
										}else{
											globalwpw.counter++;
											wpwTree.df_reply(response);
										}
									}
								})
							}else if(wpwKits.getScore(response)!=0){ // checking is reponsing from dialogflow.
								var sTalkAction=wpwKits.getAction(response);
								if(sTalkAction!='' && sTalkAction.indexOf('smalltalk') != -1 ){
									var sMgs=wpwKits.getFulfillmentText(response);
									wpwMsg.single(sMgs);
								}else{
									var messages = wpwKits.getFulfillmentText(response);						
									wpwTree.df_reply(response);
								}
                            }else{
                                console.log( globalwpw.wildcards);
                                var dfDefaultMsg=globalwpw.settings.obj.df_defualt_reply;
								wpwMsg.double_nobg(dfDefaultMsg,globalwpw.wildcards);
                            }
                        }else{
                            console.log( globalwpw.wildcards);
                            //if bad request or limit cross then
                            globalwpw.df_status_lock=0;
                            var dfDefaultMsg=globalwpw.settings.obj.df_defualt_reply;
                            wpwMsg.double_nobg(dfDefaultMsg,globalwpw.wildcards);
                        }
                    }).fail(function (error) {
                        var dfDefaultMsg=globalwpw.settings.obj.df_defualt_reply;
                        console.log( globalwpw.wildcards);
                        wpwMsg.double_nobg(dfDefaultMsg,globalwpw.wildcards);
                    });
                }
            }else{
                //When intialize 1 and don't have cookies then keep  the name of shooper in in cookie
                if(globalwpw.initialize==1 && !localStorage.getItem('shopper')  && globalwpw.wildCard==0){
                    msg=wpwKits.toTitlecase(msg);
                    msg1=wpwKits.toTitlecase(wpwKits.filterStopWords(msg));
                    $.cookie("shopper", msg, { expires : 365 });
                    localStorage.setItem('shopper',msg);
                    globalwpw.hasNameCookie=msg;
                    
                    if(globalwpw.settings.obj.ask_email_wp_greetings == '1' && !localStorage.getItem('shopperemail')) {
                        localStorage.setItem('default_asking_email', '1');
                        var ask_msg = (globalwpw.settings.obj.asking_email && globalwpw.settings.obj.asking_email.length > 0) ? wpwKits.randomMsg(globalwpw.settings.obj.asking_email) : "Could you please provide your email address?";
                        wpwMsg.single(ask_msg);
                    } else {
                        //Greeting with name and suggesting the wildcard.
                        if((globalwpw.settings.obj.skip_wp_greetings=='1') || (globalwpw.settings.obj.skip_greetings_and_menu =='1') ){
                            wpwAction.bot(msg)
                        }else{
                            var NameGreeting=wpwKits.randomMsg(globalwpw.settings.obj.i_am) +" <strong>"+wpwMsg.oncommand_filter(globalwpw.settings.obj.agent)+"</strong>! "+wpwKits.randomMsg(globalwpw.settings.obj.name_greeting);
                            NameGreeting = NameGreeting.replace("%%username%%", msg1);
                            var serviceOffer=wpwKits.randomMsg(globalwpw.settings.obj.wildcard_msg);
                            //After completing two steps messaging showing wildcards.
                            if( ( globalwpw.settings.obj.show_menu_after_greetings!=0 ) && ( globalwpw.wildcards !='' ) ){
                                wpwMsg.triple_nobg( NameGreeting,serviceOffer, globalwpw.wildcards )
                               
                            }else{
                                 wpwMsg.double( NameGreeting,serviceOffer );
                            }
                        }
                    }
                }
                //When returning shopper then greeting with name and wildcards.
                else if(localStorage.getItem('shopper')  && globalwpw.wildCard==0){
                    if(globalwpw.settings.obj.ask_email_wp_greetings == '1' && !localStorage.getItem('shopperemail')) {
                        localStorage.setItem('default_asking_email', '1');
                        var ask_msg = (globalwpw.settings.obj.asking_email && globalwpw.settings.obj.asking_email.length > 0) ? wpwKits.randomMsg(globalwpw.settings.obj.asking_email) : "Could you please provide your email address?";
                        wpwMsg.single(ask_msg);
                    } else {
                        //After asking service show the wildcards.
                        var serviceOffer=wpwKits.randomMsg(globalwpw.settings.obj.wildcard_msg);
                        console.log( globalwpw.wildcards);
                        wpwMsg.double_nobg(serviceOffer,globalwpw.wildcards);
                    }
                }
            }
        },
		df_multi_handle:function(array){
            if(array.length>0){
                setTimeout(function(){
                    wpwMsg.single(array[0]);
                    array.splice(0, 1);
                    setTimeout(function(){
                        wpwTree.df_multi_handle(array);
                    }, globalwpw.settings.preLoadingTime)
                }, globalwpw.settings.preLoadingTime)
            }
        },
		df_reply:function(response){
			//checking for facebook platform
			var i = 0;
            var html = '';
            var responses = [];
            if(globalwpw.settings.obj.df_api_version=='v1'){
                var messages = (response && response.result && response.result.fulfillment && response.result.fulfillment.messages) ? response.result.fulfillment.messages : [];
                var action = (response && response.result && typeof response.result.actionIncomplete !== 'undefined') ? response.result.actionIncomplete : false;
                jQuery.each( messages, function( key, message ) {
                    html = '';
                    i +=1;
                    if(message.type==2){
                        html += "<p>" + message.title + "</p>";
                        var index = 0;
                        for (index; index<message.replies.length; index++) {
                            html += "<span class=\"wpb-quick-reply qcld-chat-common\">"+ message.replies[index] +"</span>";
                        }
                    }
                    //check for default reply
                    else if(message.type==0 && message.speech!=''){
                        html += message.speech;
                    }else if(message.type==1){
                        html +='';
                    }else if(message.type=='simple_response'){
                        html += message.textToSpeech;
                    }
                    if(html!=''){
                        responses.push(html);
                    }
                })
            }else{
                var messages = (response && response.queryResult && response.queryResult.fulfillmentMessages) ? response.queryResult.fulfillmentMessages : [];
                var actioncomplete = (response && response.queryResult && typeof response.queryResult.allRequiredParamsPresent !== 'undefined') ? response.queryResult.allRequiredParamsPresent : false;
                jQuery.each( messages, function( key, message ) {
                    html = '';
                    i +=1;
                    //handeling quickreplies
                    if(typeof message.quickReplies !=="undefined"){
                        if(typeof message.quickReplies.title !=="undefined"){
                            html += "<p>" + message.quickReplies.title + "</p>";
                        }
                        if(typeof message.quickReplies.quickReplies !=="undefined" ){
                            var index = 0;
                            for (index; index<message.quickReplies.quickReplies.length; index++) {
                                html += "<span class=\"wpb-quick-reply qcld-chat-common\">"+ message.quickReplies.quickReplies[index] +"</span>";
                            }
                        }
                    }
                    //handleing default response
                    else if(typeof message.text !=="undefined"){
                        if(typeof message.text.text !=="undefined" && message.text.text.length>0){
                            html += message.text.text[0];
                        }
                    }
                    if(html!=''){
                        responses.push(html);
                    }
                })
            }
            wpwTree.df_multi_handle(responses);
		},
        support:function (msg) {
            if(globalwpw.wildCard==1 && globalwpw.supportStep=='welcome'){
                var welcomeMsg= wpwKits.randomMsg(globalwpw.settings.obj.support_welcome);
                var orPhoneSuggest = '';
                if(globalwpw.settings.obj.support_query.length>0){
                    var supportsItems = '';
                    var messenger = '';
                    if(globalwpw.settings.obj.enable_messenger==1) {
                        messenger += '<span class="qcld-chatbot-wildcard"  data-wildcart="messenger">'+wpwKits.randomMsg(globalwpw.settings.obj.messenger_label)+'</span>';
                    }
                    if(globalwpw.settings.obj.enable_whats==1) {
                        messenger += '<span class="qcld-chatbot-wildcard"  data-wildcart="whatsapp">'+wpwKits.randomMsg(globalwpw.settings.obj.whats_label)+'</span>';
                    }
                    if(globalwpw.settings.obj.disable_feedback=='') {
                        messenger+= '<span class="qcld-chatbot-suggest-email" >'+wpwKits.randomMsg(globalwpw.settings.obj.feedback_label)+'</span>';
                    }
                    $.each(globalwpw.settings.obj.support_query, function (i, obj) {
                        supportsItems += '<span class="qcld-chatbot-support-items"  data-query-index="' + i + '">' + obj + '</span>';
                    });
                    var orEmailSuggest = '<span class="qcld-chatbot-suggest-email" >' + wpwKits.randomMsg(globalwpw.settings.obj.support_email) + '</span>';
                    if(globalwpw.settings.obj.call_sup=="") {
                        orPhoneSuggest = '<span class="qcld-chatbot-suggest-phone" >' + wpwKits.randomMsg(globalwpw.settings.obj.support_phone) + '</span>';
                    }
                     var queryOrEmail=supportsItems/*+orEmailSuggest+orPhoneSuggest+messenger*/;
                }else {
                    if(globalwpw.settings.obj.call_sup=="") {
                        orPhoneSuggest = '<span class="qcld-chatbot-suggest-phone" >' + wpwKits.randomMsg(globalwpw.settings.obj.support_phone) + '</span>';
                    }
                    var queryOrEmail='<span class="qcld-chatbot-suggest-email" >' + wpwKits.randomMsg(globalwpw.settings.obj.support_email) + '</span>'+orPhoneSuggest;
                }
                wpwMsg.double_nobg(welcomeMsg,queryOrEmail);
                globalwpw.wildCard = 0;
            } else if(globalwpw.wildCard==1 && globalwpw.supportStep=='email'){
                globalwpw.shopperEmail=msg;
                var validate = "";
                var re = /^([\w-]+(?:\.[\w-]+)*)@((?:[\w-]+\.)*\w[\w-]{0,66})\.([a-z]{2,6}(?:\.[a-z]{2})?)$/i;
                if( re.test(globalwpw.shopperEmail)!=true){
                    validate = validate+wpwKits.randomMsg(globalwpw.settings.obj.invalid_email) ;
                }
                if(validate == ""){
                    var askingMsg=wpwKits.randomMsg(globalwpw.settings.obj.asking_msg);
                    wpwMsg.single(askingMsg);
                    globalwpw.supportStep='message';
                    //keeping value in localstorage
                    localStorage.setItem("supportStep",  globalwpw.supportStep);
                }else{
                    wpwMsg.single(validate);
                    globalwpw.supportStep='email';
                    //keeping value in localstorage
                    localStorage.setItem("supportStep",  globalwpw.supportStep);
                }
            }else if(globalwpw.wildCard==1 && globalwpw.supportStep=='message'){
                var data = {'action':'qcld_wb_chatbot_support_email','name':globalwpw.hasNameCookie,'email':globalwpw.shopperEmail,'message':msg,'nonce':globalwpw.settings.obj.ajax_nonce};
                wpwKits.ajax(data).done(function (response) {
                    var json=$.parseJSON(response);
                    var orPhoneSuggest='';
                    if(json.status=='success'){
                        var sucMsg=json.message;
                        wpwMsg.single(sucMsg);
                        //Asking email after showing answer.
                        setTimeout(function(){
                            if(globalwpw.settings.obj.call_sup=="") {
                                orPhoneSuggest = '<span class="qcld-chatbot-suggest-phone" >' + wpwKits.randomMsg(globalwpw.settings.obj.support_phone) + '</span>';
                            }
                            var orEmailSuggest='<span class="qcld-chatbot-suggest-email" >'+wpwKits.randomMsg(globalwpw.settings.obj.support_email)+'</span>';
                            wpwKits.suggestEmail(orEmailSuggest+orPhoneSuggest);
                            globalwpw.wildCard=0;
                        },globalwpw.settings.preLoadingTime);
                    }else{
                        var failMsg=json.message;
                        wpwMsg.single(failMsg);
                        //Asking email after showing answer.
                        setTimeout(function(){
                            if(globalwpw.settings.obj.call_sup=="") {
                                orPhoneSuggest = '<span class="qcld-chatbot-suggest-phone" >' + wpwKits.randomMsg(globalwpw.settings.obj.support_phone) + '</span>';
                            }
                            var orEmailSuggest='<span class="qcld-chatbot-suggest-email" >'+wpwKits.randomMsg(globalwpw.settings.obj.support_email)+'</span>';
                            wpwKits.suggestEmail(orEmailSuggest+orPhoneSuggest);
                            globalwpw.wildCard=0;
                        },globalwpw.settings.preLoadingTime);
                    }
                });
            }else if(globalwpw.wildCard==1 && globalwpw.supportStep=='phone'){
                var data = {'action':'qcld_wb_chatbot_support_phone','name':globalwpw.hasNameCookie,'phone':msg,'nonce':globalwpw.settings.obj.ajax_nonce};
                wpwKits.ajax(data).done(function (response) {
                    var json=$.parseJSON(response);
                    var orPhoneSuggest='';
                    if(json.status=='success'){
                        var sucMsg=json.message;
                        wpwMsg.single(sucMsg);
                        //Asking email after showing answer.
                        setTimeout(function(){
                            if(globalwpw.settings.obj.call_sup=="") {
                                orPhoneSuggest = '<span class="qcld-chatbot-suggest-phone" >' + wpwKits.randomMsg(globalwpw.settings.obj.support_phone) + '</span>';
                            }
                            var orEmailSuggest='<span class="qcld-chatbot-suggest-email" >'+wpwKits.randomMsg(globalwpw.settings.obj.support_email)+'</span>';
                            wpwKits.suggestEmail(orEmailSuggest+orPhoneSuggest);
                            globalwpw.wildCard=0;
                        },globalwpw.settings.preLoadingTime);
                    }else{
                        var failMsg=json.message;
                        wpwMsg.single(failMsg);
                        //Asking email after showing answer.
                        setTimeout(function(){
                            if(globalwpw.settings.obj.call_sup=="") {
                                orPhoneSuggest = '<span class="qcld-chatbot-suggest-phone" >' + wpwKits.randomMsg(globalwpw.settings.obj.support_phone) + '</span>';
                            }
                            var orEmailSuggest='<span class="qcld-chatbot-suggest-email" >'+wpwKits.randomMsg(globalwpw.settings.obj.support_email)+'</span>';
                            wpwKits.suggestEmail(orEmailSuggest+orPhoneSuggest);
                            globalwpw.wildCard=0;
                        },globalwpw.settings.preLoadingTime);
                    }
                });
            }else if(globalwpw.wildCard==1 && globalwpw.supportStep=='search'){
                msg = wpwKits.filterStopWords(msg);
				var data = {'action':'wpbo_search_site','name':globalwpw.hasNameCookie,'keyword':msg, 'security':wp_chatbot_obj.ajax_nonce };
				wpwKits.ajax(data).done(function (response) {
                    var json=$.parseJSON(response);
					if(json.status=='success'){
                        wpwMsg.double_nobg(wp_chatbot_obj.found_result_message,json.html);
					}else{
                        
						wpwMsg.single( wpwKits.randomMsg(wp_chatbot_obj.product_fail));
                        
						// setTimeout(function(){
						// 	var serviceOffer=wpwKits.randomMsg(globalwpw.settings.obj.support_option_again);
						// 	wpwMsg.double_nobg(serviceOffer,globalwpw.wildcards);
						// },globalwpw.settings.preLoadingTime)
					}
				});
            }//
        },
		formbuilder:function(msg){
            if(globalwpw.wildCard==7 && globalwpw.formStep=='welcome'){
                var data = {'action':'wpbot_get_form','formid':msg};
				wpwKits.ajax(data).done(function (response) {
					if(response!=''){
						var json=$.parseJSON(response);  
						globalwpw.prevform = json.ID;						
						globalwpw.formfieldid = json.ID;
						localStorage.setItem("formfieldid",  globalwpw.formfieldid);
						globalwpw.formStep='field';
						localStorage.setItem("formStep",  globalwpw.formStep);
						globalwpw.formid=msg;
						localStorage.setItem("formid",  globalwpw.formid);
						localStorage.setItem("wildCard",  globalwpw.wildCard);
						var label = json.label;
						if(json.type=='dropdown'){
							var html = '';
							jQuery.each(json.config.option, function(key, value){
								html += '<span class="qcld-chatbot-wildcard qcld-chatbot-formanswer" data-form-value="'+value.value+'" >'+value.label+'</span>';
							})
							wpwMsg.double(label, html);
						}else if(json.type=='checkbox'){
							var html = '';
							jQuery.each(json.config.option, function(key, value){                            
								html += '<input type="checkbox" class="qcld-chatbot-checkbox" value="'+value.value+'">'+value.label+'<br>';
							})
							wpwMsg.double(label, html);
						}else if(json.type=='html'){
							wpwMsg.single(json.config.default);
							globalwpw.formfieldid = json.ID;
							localStorage.setItem("formfieldid",  globalwpw.formfieldid);
							globalwpw.formentry = json.entry;
							localStorage.setItem("formentry",  globalwpw.formentry);
							setTimeout(function(){
								wpwTree.formbuilder();
							}, globalwpw.settings.preLoadingTime)
						}else{
								wpwMsg.single(label);
						}
					}
                })
            }else if(globalwpw.wildCard==7 && globalwpw.formStep=='field'){
                var data = {'action':'wpbot_capture_form_value','formid':globalwpw.formid, 'fieldid': globalwpw.formfieldid, 'answer': msg, 'entry':globalwpw.formentry,'session': localStorage.getItem('botsessionid'), 'name': globalwpw.hasNameCookie,'email':localStorage.getItem('shopperemail'), 'url': window.location.href};
				wpwKits.ajax(data).done(function (response) {
                    var json=$.parseJSON(response);
                    if(json.status=='incomplete'){
						if( json.type !='html' ){
                            if($('.chatbot_intent_reload').length > 0){
                                $('.chatbot_intent_reload').remove();
                            }
                            $('#wp-chatbot-editor-container').append('<span class="chatbot_intent_reload" title="Click to go back." data-wildcard="7" data-step="welcome" data-intent-type="formbuilder" data-intent="'+globalwpw.prevform+'"><i class="dashicons dashicons-controls-repeat"></i></span>');
                            globalwpw.prevform = globalwpw.formfieldid;
                        }
                        globalwpw.formStep='field';
                        localStorage.setItem("formStep",  globalwpw.formStep);
                        globalwpw.formfieldid = json.ID;
                        localStorage.setItem("formfieldid",  globalwpw.formfieldid);
                        globalwpw.formentry = json.entry;
                        localStorage.setItem("formentry",  globalwpw.formentry);
                        var label = json.label;
                        if(json.type=='dropdown'){
                            var html = '';
                            jQuery.each(json.config.option, function(key, value){
                                html += '<span class="qcld-chatbot-wildcard qcld-chatbot-formanswer" data-form-value="'+value.value+'" >'+value.label+'</span>';
                            })
                            wpwMsg.double(label, html);
                        }else if(json.type=='html'){
                            wpwMsg.single(json.config.default);
                            globalwpw.formfieldid = json.ID;
                            localStorage.setItem("formfieldid",  globalwpw.formfieldid);
                            globalwpw.formentry = json.entry;
                            localStorage.setItem("formentry",  globalwpw.formentry);
                            setTimeout(function(){
                                wpwTree.formbuilder();
                            }, 500)
                        }else if(json.type=='checkbox'){
                            jQuery('.qcld-chatbot-checkbox').val('');
							var html = '';
							jQuery.each(json.config.option, function(key, value){                            
								html += '<input type="checkbox" class="qcld-chatbot-checkbox" value="'+value.value+'">'+value.label+'<br>';
							})
							wpwMsg.double(label, html);
						}else if(json.type=='date_picker'){
                            if(json.hasOwnProperty("additional") && json.additional!=''){
								label +='<i class="wpbot_addition_label">'+json.additional+'</i>'; 
							}
							wpwMsg.single(label);
                            jQuery('#wp-chatbot-editor').blur();
                            jQuery('#wp-chatbot-editor').datetimepicker();
                        }else if(json.type=='number'){
                            if(json.hasOwnProperty("additional") && json.additional!=''){
								label +='<i class="wpbot_addition_label">'+json.additional+'</i>'; 
							}
							wpwMsg.single(label);
                            jQuery('#wp-chatbot-editor').addClass("qcnumberfield");
							if(json.hasOwnProperty("config") && json.config.hasOwnProperty("min") && json.config.min>0){
								jQuery('#wp-chatbot-editor').attr("minlength", json.config.min);
							}
							if(json.hasOwnProperty("config") && json.config.hasOwnProperty("max") && json.config.max>0){
								jQuery('#wp-chatbot-editor').attr("maxlength", json.config.max);
							}
                        }else if(json.type=='email'){
                            if(json.hasOwnProperty("additional") && json.additional!=''){
								label +='<i class="wpbot_addition_label">'+json.additional+'</i>'; 
							}
							wpwMsg.single(label);
                            jQuery('#wp-chatbot-editor').attr("type", "email");
                        }else if(json.type=='url'){
                            if(json.hasOwnProperty("additional") && json.additional!=''){
								label +='<i class="wpbot_addition_label">'+json.additional+'</i>'; 
							}
							wpwMsg.single(label);
                            jQuery('#wp-chatbot-editor').attr("type", "url");
                        }else if(json.type=='phone'){
							wpwMsg.single(label);
                            jQuery('#wp-chatbot-editor').addClass('qcphonebasicus');
                        }else if(json.type=='calculation'){
                            let calresult = json.calresult;
                            calresult = eval(calresult);
                            setTimeout(function(){
                                var cal = (json.calbefore +' '+ calresult.toFixed(2) +' '+ json.calafter)
                                wpwTree.formbuilder(cal);
                                wpwMsg.single(cal);
                            }, globalwpw.settings.preLoadingTime)
                        }else if(json.type=='hidden'){
                            var email = json.config.default;
                            if( globalwpw.settings.obj.order_login == 1 && json.slug=='email' ){
                                email = globalwpw.settings.obj.order_email;
                            }
                            wpwTree.formbuilder(email);
                        }else if(json.type=='text'){
							wpwMsg.single(label);
						}else{
                           // wpwMsg.single(label);
                        }
                    }else{
						if($('.chatbot_intent_reload').length > 0){
							$('.chatbot_intent_reload').attr('data-step', 'complete');
						}
                        globalwpw.formfieldid = '';
                        localStorage.setItem("formfieldid",  globalwpw.formfieldid);
                        globalwpw.formStep='welcome';
                        localStorage.setItem("formStep",  globalwpw.formStep);
                        globalwpw.formid='';
                        localStorage.setItem("formid",  globalwpw.formid);
                        globalwpw.wildCard = 0;
                        localStorage.setItem("wildCard",  globalwpw.wildCard);
                        globalwpw.formentry = 0;
                        localStorage.setItem("formentry",  globalwpw.formentry);
						var serviceOffer=wpwKits.randomMsg(globalwpw.settings.obj.wildcard_msg);
                        setTimeout(function(){
                            wpwMsg.single_nobg('<span class="qcld-chatbot-wildcard qcld_back_to_start"  data-wildcart="back">' + wpwKits.randomMsg(globalwpw.settings.obj.back_to_start) + '</span>');
                        }, globalwpw.settings.preLoadingTime);
						if(jQuery('.chatbot_intent_reload').length>0){
                            jQuery('.chatbot_intent_reload').remove();
                        }
                    }
                })
            }
        },
        formbuilder_force_complete:function(msg){
            //destroy date picker
            //if ( jQuery.isFunction(jQuery.fn.datetimepicker) ) {
                if ( typeof jQuery.fn.datetimepicker === 'function' ) {
                    jQuery('#wp-chatbot-editor').datetimepicker('destroy');
                }
                jQuery('#wp-chatbot-editor').attr("type", "text");
                jQuery('#wp-chatbot-editor').prop("disabled", false);
                jQuery('#wp-chatbot-editor').removeAttr("multiple");
                jQuery('#wp-chatbot-editor').removeClass('qcphonebasicus');
                jQuery('#wp-chatbot-editor').removeClass("qcnumberfield");
                jQuery('#wp-chatbot-editor').removeAttr("minlength");
                jQuery('#wp-chatbot-editor').removeAttr("maxlength");
                if(globalwpw.wildCard==7 && globalwpw.formStep=='field'){
                    var data = {'action':'wpbot_capture_form_value','formid':globalwpw.formid, 'fieldid': globalwpw.formfieldid, 'answer': msg, 'entry':globalwpw.formentry, 'session': localStorage.getItem('botsessionid'), 'name':globalwpw.hasNameCookie, 'email':localStorage.getItem('shopperemail'), 'url': window.location.href, 'do_complete': 1};
                    globalwpw.formfieldid = '';
                    localStorage.setItem("formfieldid",  globalwpw.formfieldid);
                    globalwpw.formStep='welcome';
                    localStorage.setItem("formStep",  globalwpw.formStep);
                    globalwpw.formid='';
                    localStorage.setItem("formid",  globalwpw.formid);
                    globalwpw.wildCard = 0;
                    localStorage.setItem("wildCard",  globalwpw.wildCard);
                    globalwpw.formentry = 0;
                    localStorage.setItem("formentry",  globalwpw.formentry);
                    wpwKits.ajax(data).done(function (response) {
                        var json=$.parseJSON(response);
                        if( json.status == 'complete' ){
                            //
                        }
                    })
                }
        },
		reset: function( msg ){
			if( globalwpw.wildCard == 25 && globalwpw.resetStep == 'welcome' ){
				var restWarning= globalwpw.settings.obj.reset;
				var confirmBtn='<span class="qcld-chatbot-reset-btn" reset-data="yes" >'+globalwpw.settings.obj.yes+'</span> <span> '+globalwpw.settings.obj.or+' </span><span class="qcld-chatbot-reset-btn"  reset-data="no">'+globalwpw.settings.obj.no+'</span>';
				globalwpw.resetStep = 'answer'
				wpwMsg.double_nobg(restWarning,confirmBtn);
                setTimeout(function(){
                 //   wpwKits.disableEditor('');   
                }, 1500)
			}else if( globalwpw.wildCard == 25 && globalwpw.resetStep == 'answer' ){
				if( msg.toLowerCase() == globalwpw.settings.obj.yes.toLowerCase() ){
					wpwKits.reset();
                    var number = Math.random() // 0.9394456857981651
                    number.toString(36); // '0.xtis06h6'
                    var id = number.toString(36).substr(2); // 'xtis06h6'
                    localStorage.setItem('botsessionid', id);
                    wpwWelcome.greeting();
                    wpwKits.enableEditor(wpwKits.randomMsg(globalwpw.settings.obj.send_a_msg));
				}else if( msg.toLowerCase() == globalwpw.settings.obj.no.toLowerCase() ){
					
					wpwAction.bot(globalwpw.settings.obj.sys_key_help.toLowerCase());
                    wpwKits.enableEditor(wpwKits.randomMsg(globalwpw.settings.obj.send_a_msg));
				}
				globalwpw.wildCard = 0;
				globalwpw.resetStep = 'welcome'
			}
        },
        formatResponse: function(response) {
            let cleanResponse = response.replace(/(\w+)\n/g,''); 
                cleanResponse = cleanResponse.replace(/(.*?)/gs, '<pre>$1</pre>');
                cleanResponse = cleanResponse.replace(/(.*?)/g, '<code>$1</code>');
            return cleanResponse;
        },
        openai_reply:function(msg){

        if(globalwpw.settings.obj.openai_enabled == 1){

            var customAappend = globalwpw.settings.obj.qcld_openai_append_content;
            var customMessage = customAappend ? msg + ' ' + customAappend : msg;

            qcldPushAiContext('user', customMessage);

            if(wp_chatbot_obj.is_stream_enabled == '1'){
                // Callers already append botPreloader before calling openai_reply
                var streamData = {
                    action: 'qcld_stream_openai',
                    name: globalwpw.hasNameCookie,
                    keyword: customMessage,
                    active_ai_action: globalwpw.active_ai_action || "",
                    ai_history: JSON.stringify(globalwpw.aiContext),
                    nonce: qcld_chatbot_obj.nonce
                };
                qcldStreamOpenAI(streamData);
            } else {
                var data = {'action':'qcld_openai_response','name':globalwpw.hasNameCookie,'keyword':customMessage,'active_ai_action':(globalwpw.active_ai_action || ""),'ai_history':JSON.stringify(globalwpw.aiContext),nonce: qcld_chatbot_obj.nonce};

                wpwKits.ajax(data).done(function (res) {
                    if( res == '' || typeof res === 'object' ){
                        var json = res;
                    }if(typeof res === 'string'){
                        var json = $.parseJSON(res);
                    }

                    if(json.status=='success'){
                        qcldPushAiContext('assistant', json.message);
                        
                        var serviceOffer=wpwKits.randomMsg(globalwpw.settings.obj.support_option_again);

                        setTimeout(function(){
                            var isFormInProgress = qcldIsAiFormInProgress();
                            if (json.message && json.message.indexOf('__AI_FORM_IN_PROGRESS__') !== -1) {
                                isFormInProgress = true;
                                json.message = json.message.replace(/__AI_FORM_IN_PROGRESS__/g, '').trim();
                            }
                            if (json.message && (json.message.indexOf('AI_FORM_DATA') !== -1 || json.message.indexOf('ai-form-summary-card') !== -1)) {
                                isFormInProgress = false;
                                if (typeof globalwpw !== 'undefined') {
                                    globalwpw.aiContext = [];
                                    globalwpw.active_ai_action = '';
                                    globalwpw.qcld_ai_form_persisted_state = false;
                                }
                            }
                            
                            wpwMsg.single(json.message);

                            if(!isFormInProgress && (globalwpw.settings.obj.qcld_disable_repited_startmenu != "1")){
                                if(globalwpw.settings.obj.disable_repeatative!=1){
                                    setTimeout(function(){
                                            var serviceOffer=wpwKits.randomMsg(globalwpw.settings.obj.support_option_again);
                                            if((globalwpw.settings.obj.qcld_disable_repited_startmenu != "1") && ((globalwpw.settings.obj.disable_back_to_start != '1' && globalwpw.settings.obj.skip_greetings_and_menu != 1))){
                                                wpwMsg.single_nobg('<span class="qcld-chatbot-wildcard qcld_back_to_start"  data-wildcart="back">' + wpwKits.randomMsg(globalwpw.settings.obj.back_to_start) + '</span>');
                                            }
                                    },globalwpw.settings.preLoadingTime)
                                }else{
                                    setTimeout(function(){
                                        if((globalwpw.settings.obj.qcld_disable_repited_startmenu != "1") && ((globalwpw.settings.obj.disable_back_to_start != '1' && globalwpw.settings.obj.skip_greetings_and_menu != 1))){
                                            wpwMsg.single_nobg('<span class="qcld-chatbot-wildcard qcld_back_to_start"  data-wildcart="back">' + wpwKits.randomMsg(globalwpw.settings.obj.back_to_start) + '</span>');
                                        }
                                    }, globalwpw.settings.preLoadingTime*2);
                                }
                            }
                            if(!isFormInProgress) { $(globalwpw.settings.messageContainer).find('.wp-chatbot-msg:last .qcld-like-dislike-icon').css('display', 'block'); }

                        },globalwpw.settings.preLoadingTime)
                    }
                })
            }
        }
        if(globalwpw.settings.obj.openrouter_enabled == 1){
 
            var customAappend = globalwpw.settings.obj.qcld_openrouter_append_content;
            var customprepend = globalwpw.settings.obj.qcld_openrouter_prepend_content;
            var customMessage = customprepend ? customprepend + ' ' + msg : msg;
            customMessage = customAappend ? customMessage + ' ' + customAappend : customMessage;
            
            qcldPushAiContext('user', customMessage);

            var data = {'action':'openrouter_response','name':globalwpw.hasNameCookie,'keyword':customMessage, 'active_ai_action':(globalwpw.active_ai_action || ""), nonce: qcld_chatbot_obj.nonce, ai_history: JSON.stringify(globalwpw.aiContext)};
            wpwKits.ajax(data).done(function (res) {
                if( res == '' || typeof res === 'object' ){
                    var json = res;
                }if(typeof res === 'string'){
                    var json = $.parseJSON(res);
                }
                if(json.status=='success'){
                    qcldPushAiContext('assistant', json.message);
                    var serviceOffer=wpwKits.randomMsg(globalwpw.settings.obj.support_option_again);
                    
                    setTimeout(function(){
                        var isFormInProgress = qcldIsAiFormInProgress();
                        if (json.message && json.message.indexOf('__AI_FORM_IN_PROGRESS__') !== -1) {
                            isFormInProgress = true;
                            json.message = json.message.replace(/__AI_FORM_IN_PROGRESS__/g, '').trim();
                        }
                        if (json.message && (json.message.indexOf('AI_FORM_DATA') !== -1 || json.message.indexOf('ai-form-summary-card') !== -1)) {
                            isFormInProgress = false;
                            if (typeof globalwpw !== 'undefined') {
                                globalwpw.aiContext = [];
                                globalwpw.active_ai_action = '';
                                globalwpw.qcld_ai_form_persisted_state = false;
                            }
                        }
                        
                        wpwMsg.single(json.message);
                        
                        if(!isFormInProgress && globalwpw.settings.obj.qcld_disable_repited_startmenu != "1" ){
                            if(globalwpw.settings.obj.disable_repeatative!=1){
                                setTimeout(function(){
                                        var serviceOffer=wpwKits.randomMsg(globalwpw.settings.obj.support_option_again);
                                        if((globalwpw.settings.obj.qcld_disable_repited_startmenu != "1") && ((globalwpw.settings.obj.disable_back_to_start != '1' && globalwpw.settings.obj.skip_greetings_and_menu != 1))){
                                            wpwMsg.single_nobg('<span class="qcld-chatbot-wildcard qcld_back_to_start"  data-wildcart="back">' + wpwKits.randomMsg(globalwpw.settings.obj.back_to_start) + '</span>');
                                        }
                                },globalwpw.settings.preLoadingTime)
                            }else{
                                setTimeout(function(){
                                    if((globalwpw.settings.obj.qcld_disable_repited_startmenu != "1") && ((globalwpw.settings.obj.disable_back_to_start != '1' && globalwpw.settings.obj.skip_greetings_and_menu != 1))){
                                        wpwMsg.single_nobg('<span class="qcld-chatbot-wildcard qcld_back_to_start"  data-wildcart="back">' + wpwKits.randomMsg(globalwpw.settings.obj.back_to_start) + '</span>');
                                    }
                                }, globalwpw.settings.preLoadingTime*2);
                            }
                        }
                        if(!isFormInProgress) { $(globalwpw.settings.messageContainer).find('.wp-chatbot-msg:last .qcld-like-dislike-icon').css('display', 'block'); }
                    },globalwpw.settings.preLoadingTime)
                }else{
                    wpwMsg.single_nobg('<span class="qcld-chatbot-wildcard qcld_back_to_start"  data-wildcart="back">' + 'Sorry, I encountered an error processing your AI request. Please check api key and try again later.' + '</span>');
                }
            })
        }
        
        if(globalwpw.settings.obj.claude_enabled == 1){
            var customAappend = globalwpw.settings.obj.qcld_claude_append_content;
            var customprepend = globalwpw.settings.obj.qcld_claude_prepend_content;
            var customMessage = customprepend ? customprepend + ' ' + msg : msg;
            customMessage = customAappend ? customMessage + ' ' + customAappend : customMessage;

            qcldPushAiContext('user', customMessage);
            
            var claudeStreamEnabled = globalwpw.settings.obj.qcld_claude_stream_enabled;
            if (claudeStreamEnabled == "1") {
                const claudeStreamData = {
                    action: "qcld_stream_claude",
                    name: globalwpw.hasNameCookie,
                    keyword: customMessage,
                    active_ai_action: globalwpw.active_ai_action || "",
                    ai_history: JSON.stringify(globalwpw.aiContext)
                };
                streamClaude(claudeStreamData);
                return;
            } else {
                var data = {'action':'claude_response','name':globalwpw.hasNameCookie,'keyword':customMessage, 'active_ai_action':(globalwpw.active_ai_action || ""), nonce: qcld_chatbot_obj.nonce, ai_history: JSON.stringify(globalwpw.aiContext)};
                wpwKits.ajax(data).done(function (res) {
                    if( res == '' || typeof res === 'object' ){
                        var json = res;
                    }if(typeof res === 'string'){
                        var json = $.parseJSON(res);
                    }
                    if(json.status=='success'){
                        qcldPushAiContext('assistant', json.message);
                        var serviceOffer=wpwKits.randomMsg(globalwpw.settings.obj.support_option_again);
                        setTimeout(function(){
                            var isFormInProgress = qcldIsAiFormInProgress();
                            if (json.message && json.message.indexOf('__AI_FORM_IN_PROGRESS__') !== -1) {
                                isFormInProgress = true;
                                json.message = json.message.replace(/__AI_FORM_IN_PROGRESS__/g, '').trim();
                            }
                            if (json.message && (json.message.indexOf('AI_FORM_DATA') !== -1 || json.message.indexOf('ai-form-summary-card') !== -1)) {
                                isFormInProgress = false;
                                if (typeof globalwpw !== 'undefined') {
                                    globalwpw.aiContext = [];
                                    globalwpw.active_ai_action = '';
                                    globalwpw.qcld_ai_form_persisted_state = false;
                                }
                            }
                            
                            wpwMsg.single(json.message);
                            if(!isFormInProgress && globalwpw.settings.obj.qcld_disable_repited_startmenu != "1" ){
                                if(globalwpw.settings.obj.disable_repeatative!=1){
                                    setTimeout(function(){
                                            var serviceOffer=wpwKits.randomMsg(globalwpw.settings.obj.support_option_again);
                                            if((globalwpw.settings.obj.qcld_disable_repited_startmenu != "1") && ((globalwpw.settings.obj.disable_back_to_start != '1' && globalwpw.settings.obj.skip_greetings_and_menu != 1))){
                                                wpwMsg.single_nobg('<span class="qcld-chatbot-wildcard qcld_back_to_start"  data-wildcart="back">' + wpwKits.randomMsg(globalwpw.settings.obj.back_to_start) + '</span>');
                                            }
                                    },globalwpw.settings.preLoadingTime)
                                }else{
                                    setTimeout(function(){
                                        if((globalwpw.settings.obj.qcld_disable_repited_startmenu != "1") && ((globalwpw.settings.obj.disable_back_to_start != '1' && globalwpw.settings.obj.skip_greetings_and_menu != 1))){
                                            wpwMsg.single_nobg('<span class="qcld-chatbot-wildcard qcld_back_to_start"  data-wildcart="back">' + wpwKits.randomMsg(globalwpw.settings.obj.back_to_start) + '</span>');
                                        }
                                    }, globalwpw.settings.preLoadingTime*2);
                                }
                            }
                            if(!isFormInProgress) { $(globalwpw.settings.messageContainer).find('.wp-chatbot-msg:last .qcld-like-dislike-icon').css('display', 'block'); }
                        },globalwpw.settings.preLoadingTime)
                    }else{
                        wpwMsg.single_nobg('<span class="qcld-chatbot-wildcard qcld_back_to_start"  data-wildcart="back">' + 'Sorry, I encountered an error processing your AI request. Please check api key and try again later.' + '</span>');
                    }
                });
            }
        }
        if(globalwpw.settings.obj.gemini_enabled == 1){
            var customAappend = globalwpw.settings.obj.qcld_openrouter_append_content;
            var customprepend = globalwpw.settings.obj.qcld_openrouter_prepend_content;
            var customMessage = customprepend ? customprepend + ' ' + msg : msg;
            customMessage = customAappend ? customMessage + ' ' + customAappend : customMessage;
            
            qcldPushAiContext('user', customMessage);
            
            var data = {'action':'qcld_gemini_response','name':globalwpw.hasNameCookie,'keyword':customMessage, 'active_ai_action':(globalwpw.active_ai_action || ""), nonce: qcld_chatbot_obj.nonce, ai_history: JSON.stringify(globalwpw.aiContext)};
            wpwKits.ajax(data).done(function (res) {
                 if( res == '' || typeof res === 'object' ){
                    var json = res;
                }if(typeof res === 'string'){
                    var json = $.parseJSON(res);
                }
                
                if(json.status=='success'){
                    qcldPushAiContext('assistant', json.message);
                    var serviceOffer=wpwKits.randomMsg(globalwpw.settings.obj.support_option_again);
                    
                    setTimeout(function(){
                        var isFormInProgress = qcldIsAiFormInProgress();
                        if (json.message && json.message.indexOf('__AI_FORM_IN_PROGRESS__') !== -1) {
                            isFormInProgress = true;
                            json.message = json.message.replace(/__AI_FORM_IN_PROGRESS__/g, '').trim();
                        }
                        if (json.message && (json.message.indexOf('AI_FORM_DATA') !== -1 || json.message.indexOf('ai-form-summary-card') !== -1)) {
                            isFormInProgress = false;
                            if (typeof globalwpw !== 'undefined') {
                                globalwpw.aiContext = [];
                                globalwpw.active_ai_action = '';
                                globalwpw.qcld_ai_form_persisted_state = false;
                            }
                        }
                        
                        wpwMsg.single(json.message);
                        
                        if(!isFormInProgress && (globalwpw.settings.obj.qcld_disable_repited_startmenu != "1")){
                            if((globalwpw.settings.obj.qcld_disable_repited_startmenu != "1") && ((globalwpw.settings.obj.disable_back_to_start != '1' && globalwpw.settings.obj.skip_greetings_and_menu != 1))){
                                setTimeout(function(){
                                        var serviceOffer=wpwKits.randomMsg(globalwpw.settings.obj.support_option_again);
                                        if((globalwpw.settings.obj.qcld_disable_start_menu != "1" && (globalwpw.settings.obj.disable_back_to_start != '1' && globalwpw.settings.obj.skip_greetings_and_menu != 1))){
                                            wpwMsg.single_nobg('<span class="qcld-chatbot-wildcard qcld_back_to_start"  data-wildcart="back">' + wpwKits.randomMsg(globalwpw.settings.obj.back_to_start) + '</span>');
                                        }
                                },globalwpw.settings.preLoadingTime)
                            }else{
                                setTimeout(function(){
                                    if((globalwpw.settings.obj.qcld_disable_repited_startmenu != "1" && (globalwpw.settings.obj.disable_back_to_start != '1' && globalwpw.settings.obj.skip_greetings_and_menu != 1))){
                                        wpwMsg.single_nobg('<span class="qcld-chatbot-wildcard qcld_back_to_start"  data-wildcart="back">' + wpwKits.randomMsg(globalwpw.settings.obj.back_to_start) + '</span>');
                                    }
                                }, globalwpw.settings.preLoadingTime*2);
                            }
                        }
                    },globalwpw.settings.preLoadingTime)
                }else{
                    wpwMsg.single_nobg('<span class="qcld-chatbot-wildcard qcld_back_to_start"  data-wildcart="back">' + 'Sorry, I encountered an error processing your AI request. Please check api key and try again later.' + '</span>');
                }
            })
        }
        if(globalwpw.settings.obj.grok_enabled == 1){
            var customMessage = msg;
            customMessage = customAappend ? customMessage + ' ' + customAappend : customMessage;

            qcldPushAiContext('user', customMessage);

            var data = {'action':'qcld_grok_response','name':globalwpw.hasNameCookie,'keyword':customMessage, 'active_ai_action':(globalwpw.active_ai_action || ""), nonce: qcld_chatbot_obj.nonce, ai_history: JSON.stringify(globalwpw.aiContext)};
            wpwKits.ajax(data).done(function (res) {
                if( res == '' || typeof res === 'object' ){
                    var json = res;
                }if(typeof res === 'string'){
                    var json = $.parseJSON(res);
                }
                
                if(json.status=='success'){
                    qcldPushAiContext('assistant', json.message);
                    var serviceOffer=wpwKits.randomMsg(globalwpw.settings.obj.support_option_again);
                    
                    setTimeout(function(){
                        var isFormInProgress = qcldIsAiFormInProgress();
                        if (json.message && json.message.indexOf('__AI_FORM_IN_PROGRESS__') !== -1) {
                            isFormInProgress = true;
                            json.message = json.message.replace(/__AI_FORM_IN_PROGRESS__/g, '').trim();
                        }
                        if (json.message && (json.message.indexOf('AI_FORM_DATA') !== -1 || json.message.indexOf('ai-form-summary-card') !== -1)) {
                            isFormInProgress = false;
                            if (typeof globalwpw !== 'undefined') {
                                globalwpw.aiContext = [];
                                globalwpw.active_ai_action = '';
                                globalwpw.qcld_ai_form_persisted_state = false;
                            }
                        }
                        
                        wpwMsg.single(json.message);
                        
                        if(!isFormInProgress && (globalwpw.settings.obj.qcld_disable_repited_startmenu != "1")){
                            if((globalwpw.settings.obj.qcld_disable_repited_startmenu != "1") && ((globalwpw.settings.obj.disable_back_to_start != '1' && globalwpw.settings.obj.skip_greetings_and_menu != 1))){
                                setTimeout(function(){
                                        var serviceOffer=wpwKits.randomMsg(globalwpw.settings.obj.support_option_again);
                                        if((globalwpw.settings.obj.qcld_disable_start_menu != "1" && (globalwpw.settings.obj.disable_back_to_start != '1' && globalwpw.settings.obj.skip_greetings_and_menu != 1))){
                                            wpwMsg.single_nobg('<span class="qcld-chatbot-wildcard qcld_back_to_start"  data-wildcart="back">' + wpwKits.randomMsg(globalwpw.settings.obj.back_to_start) + '</span>');
                                        }
                                },globalwpw.settings.preLoadingTime)
                            }else{
                                setTimeout(function(){
                                    if((globalwpw.settings.obj.qcld_disable_repited_startmenu != "1" && (globalwpw.settings.obj.disable_back_to_start != '1' && globalwpw.settings.obj.skip_greetings_and_menu != 1))){
                                        wpwMsg.single_nobg('<span class="qcld-chatbot-wildcard qcld_back_to_start"  data-wildcart="back">' + wpwKits.randomMsg(globalwpw.settings.obj.back_to_start) + '</span>');
                                    }
                                }, globalwpw.settings.preLoadingTime*2);
                            }
                        }
                    },globalwpw.settings.preLoadingTime)
                }else{
                    wpwMsg.single_nobg('<span class="qcld-chatbot-wildcard qcld_back_to_start"  data-wildcart="back">' + 'Sorry, I encountered an error processing your AI request. Please check api key and try again later.' + '</span>');
                }
            })
        }
        },
        site_search:function(msg){
            msg1 = wpwKits.filterStopWords(msg);
            var data = {'action':'wpbo_search_site','name':globalwpw.hasNameCookie,'keyword':msg1, 'security':wp_chatbot_obj.ajax_nonce};
            wpwKits.ajax(data).done(function (res) {
                var json=$.parseJSON(res);
                  if(!qcldIsAiFormInProgress()) { $(globalwpw.settings.messageContainer).find('.wp-chatbot-msg:last .qcld-like-dislike-icon').css('display', 'block'); }
               
                if(json.status=='success'){
                    if((globalwpw.settings.obj.disable_back_to_start != '1' && globalwpw.settings.obj.skip_greetings_and_menu != 1)){
                        wpwMsg.triple_nobg( wp_chatbot_obj.found_result_message,json.html,'<span class="qcld-chatbot-wildcard"  data-wildcart="back">' + wpwKits.randomMsg(globalwpw.settings.obj.back_to_start) + '</span>' );
                    }else{
                        wpwMsg.double_nobg( wp_chatbot_obj.found_result_message,json.html);
                    }
                }else if( (globalwpw.settings.obj.openai_enabled == 1) || (wp_chatbot_obj.openai_enabled == 1) || (globalwpw.settings.obj.openrouter_enabled == 1) || (wp_chatbot_obj.openrouter_enabled == 1) || (globalwpw.settings.obj.gemini_enabled == 1) || (wp_chatbot_obj.gemini_enabled == 1) || (globalwpw.settings.obj.grok_enabled == 1) || (wp_chatbot_obj.grok_enabled == 1) || (wp_chatbot_obj.claude_enabled == 1) || (globalwpw.settings.obj.claude_enabled == 1) ){
                             if($(globalwpw.settings.messageLastChild+' .wp-chatbot-comment-loader').length==0){
                                    $(globalwpw.settings.messageContainer).append(wpwKits.botPreloader());
                                }
                    wpwTree.openai_reply(msg);
                }else{
                    if((globalwpw.settings.obj.disable_back_to_start != '1' && globalwpw.settings.obj.skip_greetings_and_menu != 1)){
                        wpwMsg.double_nobg( wpwKits.randomMsg(wp_chatbot_obj.product_fail ),'<span class="qcld-chatbot-wildcard qcld_back_to_start"  data-wildcart="back">' + wpwKits.randomMsg(globalwpw.settings.obj.back_to_start) + '</span>');
                    }else{
                        wpwMsg.single( wpwKits.randomMsg(wp_chatbot_obj.product_fail ));
                    }
                }
            })  
        }
    };
    /*
     * wpwbot Actions are divided into two part
     * shopper will response after initialize message,
     * then based on shopper activities shopper will act.
     */
    var wpwAction={
        findkey:function(array, msg){
            var index = -1;
            $.each( array, function( key, value ) {
                value = jQuery.map(value, function(n,i){return n.toLowerCase();});
                if(value.indexOf(msg.toLowerCase()) > -1){
                    index = key;
                    return false;
                }
            });
            return index;
        },
        bot:function(msg){
            var simple_response_intent = globalwpw.settings.obj.simple_response_intent;
            if(simple_response_intent.length>0){
                simple_response_intent = jQuery.map(simple_response_intent, function(n,i){return n.toLowerCase();});
            }
            var allformname = jQuery.map(globalwpw.settings.obj.forms, function(n,i){return n.toLowerCase();});
            var allformcommand = globalwpw.settings.obj.form_commands;
            if(globalwpw.wildcardsHelp.indexOf(msg.toLowerCase())>-1){
                
                    if(globalwpw.wildCard==7){
                        wpwTree.formbuilder_force_complete( msg );
                    }
                    if(msg.toLowerCase()==globalwpw.settings.obj.sys_key_help.toLowerCase()){
                 
                        globalwpw.wildCard=0;
                        var serviceOffer=wpwKits.randomMsg(globalwpw.settings.obj.wildcard_msg);
                        wpwMsg.double_nobg(serviceOffer,globalwpw.wildcards);
                    }
                    if(msg.toLowerCase()==globalwpw.settings.obj.sys_key_support.toLowerCase()){
                        globalwpw.wildCard=1;
                        globalwpw.supportStep='welcome';
                        wpwTree.support(msg);
                    }
                    // if(msg.toLowerCase()==globalwpw.settings.obj.sys_key_product.toLowerCase()){
                    //     globalwpw.wildCard=20;
                    //     globalwpw.productStep='asking';
                    //  //   wpwTree.product(msg);
                    // }
                    if(globalwpw.settings.obj.woocommerce){
                        if(msg.toLowerCase()==globalwpw.settings.obj.sys_key_catalog.toLowerCase()){
                            globalwpw.wildCard=20;
                            globalwpw.productStep='search';
                            wpwKits.sugestCat();
                        }
                        if(msg.toLowerCase()==globalwpw.settings.obj.sys_key_order.toLowerCase()){
                            globalwpw.wildCard=21;
                            globalwpw.orderStep='welcome';
                            wpwTree.order(msg);
                        }
                    }
                    if( globalwpw.settings.obj.open_a_ticket && msg.toLowerCase()==globalwpw.settings.obj.open_a_ticket.toLowerCase() && globalwpw.settings.obj.ticket_url!=''){
                        //comming
                        window.open(globalwpw.settings.obj.ticket_url, '_blank');
                        wpwKits.enableEditor(wpwKits.randomMsg(globalwpw.settings.obj.send_a_msg));
                    }
                    if(msg.toLowerCase()==globalwpw.settings.obj.sys_key_reset.toLowerCase()){
                        globalwpw.wildCard=25;
                        globalwpw.resetStep='welcome';
                        wpwTree.reset(msg);
                    }
                    if(msg.toLowerCase()==globalwpw.settings.obj.sys_key_email.toLowerCase()){
                    // var shopperChoice=$(this).text();
                        wpwMsg.shopper_choice(globalwpw.settings.obj.sys_key_email.toLowerCase());
                        //Then ask email address
                        if(typeof(globalwpw.hasNameCookie)=='undefined'|| globalwpw.hasNameCookie==''){
                            var shopperName=  globalwpw.settings.obj.shopper_demo_name;
                        }else{
                            var shopperName=globalwpw.hasNameCookie;
                        }
                        var ask_msg = wpwKits.randomMsg(globalwpw.settings.obj.asking_email);
                        var askEmail = (globalwpw.settings.obj.skip_wp_greetings=='1' || globalwpw.settings.obj.skip_greetings_and_menu =='1') ? wpwKits.randomMsg(globalwpw.settings.obj.hello)+' '+ ask_msg : wpwKits.randomMsg(globalwpw.settings.obj.hello)+' '+shopperName+'! '+ ask_msg;
                        wpwMsg.single(askEmail);
                        globalwpw.supportStep='email';
                        globalwpw.wildCard=1;
                        localStorage.setItem("wildCard",  globalwpw.wildCard);
                        localStorage.setItem("supportStep",  globalwpw.supportStep);
                    }
                    if( globalwpw.settings.obj.sys_key_livechat && msg.toLowerCase()==globalwpw.settings.obj.sys_key_livechat.toLowerCase()){
                        wpwKits.enableEditor(wpwKits.randomMsg(globalwpw.settings.obj.send_a_msg));
                        if(globalwpw.settings.obj.is_livechat_active){
                            if(globalwpw.settings.obj.disable_livechat_operator_offline==1){
                                if(globalwpw.settings.obj.is_operator_online==1){
                                    $(globalwpw.settings.messageWrapper).html(localStorage.getItem("wpwHitory"));
                                    if($('#wbca_signup_fullname').length>0){
                                        if(localStorage.getItem('shopper')!==null){
                                            $('#wbca_signup_fullname').val(localStorage.getItem('shopper'));
                                        }
                                        if(localStorage.getItem('shopperemail')!==null){
                                            $('#wbca_signup_email').val(localStorage.getItem('shopperemail'));
                                        }
                                    }
                                    $("#wp-chatbot-board-container").removeClass('active-chat-board');
                                    $('.wp-chatbot-container').hide();
                                    $('.wpbot-saas-live-chat').show();
                                }
                            }else{
                                $(globalwpw.settings.messageWrapper).html(localStorage.getItem("wpwHitory"));
                                if($('#wbca_signup_fullname').length>0){
                                    if(localStorage.getItem('shopper')!==null){
                                        $('#wbca_signup_fullname').val(localStorage.getItem('shopper'));
                                    }
                                    if(localStorage.getItem('shopperemail')!==null){
                                        $('#wbca_signup_email').val(localStorage.getItem('shopperemail'));
                                    }
                                }
                                $("#wp-chatbot-board-container").removeClass('active-chat-board');
                                $('.wp-chatbot-container').hide();
                                $('.wpbot-saas-live-chat').show();
                            }
                        }
                    }
                }else if(allformname.indexOf(msg.toLowerCase()) > -1 || this.findkey(allformcommand, msg)> -1){
                    //Form builder commands form name
                    if(globalwpw.wildCard==7){
                        wpwTree.formbuilder_force_complete( msg );
                    }
                    var index = (allformname.indexOf(msg.toLowerCase()) > -1?allformname.indexOf(msg.toLowerCase()):this.findkey(allformcommand, msg));
                    var formid=globalwpw.settings.obj.form_ids[index];
                    globalwpw.wildCard=7;
                    globalwpw.formStep='welcome';
                    wpwTree.formbuilder(formid);
                }else if(simple_response_intent.indexOf(msg.toLowerCase()) > -1){
                    if(globalwpw.wildCard==7){
                        wpwTree.formbuilder_force_complete( msg );
                    }
                    var data = {'action':'wpbo_search_responseby_intent','name':globalwpw.hasNameCookie,'keyword':msg, 'language':globalwpw.settings.obj.language};
                    if($(globalwpw.settings.messageLastChild+' .wp-chatbot-comment-loader').length==0){
                        $(globalwpw.settings.messageContainer).append(wpwKits.botPreloader());
                    }
                    wpwKits.ajax(data).done(function (response) {
                        var json=$.parseJSON(response);
                        if(json.status=='success'){
                            wpwMsg.single(json.html);
                            var serviceOffer=wpwKits.randomMsg(globalwpw.settings.obj.wildcard_msg);
                            if( typeof(json.followup)!=="undefined" && json.followup!='' ){
                                setTimeout(function(){
                                    wpwMsg.single(json.followup);
                                }, globalwpw.settings.preLoadingTime*2);
                            }else{
                               
                                    setTimeout(function(){
                                           if(!qcldIsAiFormInProgress()) { $(globalwpw.settings.messageContainer).find('.wp-chatbot-msg:last .qcld-like-dislike-icon').css('display', 'block'); }
                                        if((globalwpw.settings.obj.disable_back_to_start != '1' && globalwpw.settings.obj.skip_greetings_and_menu != 1)){
                                            wpwMsg.single_nobg('<span class="qcld-chatbot-wildcard qcld_back_to_start"  data-wildcart="back">' + wpwKits.randomMsg(globalwpw.settings.obj.back_to_start) + '</span>');
                                        }
                                    }, globalwpw.settings.preLoadingTime*2);
                            }
                        }
                    })
                }else{
                    /*
                    *   Greeting part
                    *   bot action
                    */
                    if(globalwpw.wildCard==0){
                        //When intialize 1 and don't have cookies then keep  the name of shooper in in cookie
                        if(globalwpw.initialize==1 && !localStorage.getItem('shopper')  && globalwpw.wildCard==0){
                            wpwTree.greeting(msg);
                        }else if(globalwpw.settings.obj.ai_df_enable==1 && globalwpw.df_status_lock==0){
                            wpwTree.greeting(msg);
                        }else if(localStorage.getItem('default_asking_email')){
                            wpwTree.greeting(msg);
                        }else if(localStorage.getItem('default_asking_phone')){
                            wpwTree.greeting(msg);
                        }else{
                            //simple text response wrapper
                         
                            var data = {'action':'wpbo_search_response','name':globalwpw.hasNameCookie,'keyword':msg, 'language':globalwpw.settings.obj.language};
                              if(wp_chatbot_obj.disable_site_search == 1){
                                if($(globalwpw.settings.messageLastChild+' .wp-chatbot-comment-loader').length==0){
                                    $(globalwpw.settings.messageContainer).append(wpwKits.botPreloader());
                                }
                            }
                            wpwKits.ajax(data).done(function (response) {
                                var json=$.parseJSON(response);
                                
                                if(json.status=='fail' && json.data !==''){

                                    if(wp_chatbot_obj.disable_site_search != 1){
                                        wpwTree.site_search(msg)
                                    }
                                    else if( (globalwpw.settings.obj.openai_enabled == 1) || (wp_chatbot_obj.openai_enabled == 1) || (globalwpw.settings.obj.openrouter_enabled == 1) || (wp_chatbot_obj.openrouter_enabled == 1) || (globalwpw.settings.obj.gemini_enabled == 1) || (wp_chatbot_obj.gemini_enabled == 1) || (globalwpw.settings.obj.grok_enabled == 1) || (wp_chatbot_obj.grok_enabled == 1) || (wp_chatbot_obj.claude_enabled == 1) || (globalwpw.settings.obj.claude_enabled == 1) ){
                                        wpwTree.openai_reply(msg)
                                    }else{
                                        wpwMsg.single(globalwpw.settings.obj.empty_filter_msg);
                                    }
                                }else if(json.status=='success'){
                                    if(typeof(json.category)!=="undefined" && json.category){
                                        var question='';
                                        $.each(json.data, function (i, obj) {
                                            question += '<span class="qcld-chatbot-wildcard qcld_simple_txt_response"  data-strid="'+ obj.id +'">'+ obj.query +'</span>';
                                        });
                                        wpwMsg.single_nobg(question);
                                    }
                                    else if(json.multiple){
                                        var question='';
                                        $.each(json.data, function (i, obj) {
                                            question += '<span class="qcld-chatbot-wildcard qcld_simple_txt_response"  data-strid="'+ obj.id +'">'+ obj.query +'</span>';
                                        });
                                        wpwMsg.double_nobg(wpwKits.randomMsg(globalwpw.settings.obj.did_you_mean),question);
                                    }else{
                                            wpwMsg.single(json.data[0].response);
                                            var serviceOffer=wpwKits.randomMsg(globalwpw.settings.obj.wildcard_msg);
                                            if( typeof(json.data[0].followup)!=="undefined" && json.data[0].followup!='' ){
                                                setTimeout(function(){
                                                    wpwMsg.single(json.data[0].followup);
                                                }, globalwpw.settings.preLoadingTime*2);
                                            }else{
                                                // if(globalwpw.settings.obj.disable_repeatative!=1){
                                                //     setTimeout(function(){
                                                //         wpwMsg.double_nobg(serviceOffer, globalwpw.wildcards);
                                                //     }, globalwpw.settings.preLoadingTime*2);
                                                // }else{
                                                    setTimeout(function(){
                                                           if(!qcldIsAiFormInProgress()) { $(globalwpw.settings.messageContainer).find('.wp-chatbot-msg:last .qcld-like-dislike-icon').css('display', 'block'); }
                                                        if( (globalwpw.settings.obj.disable_back_to_start != '1' && globalwpw.settings.obj.skip_greetings_and_menu != 1)){
                                                            wpwMsg.single_nobg('<span class="qcld-chatbot-wildcard qcld_back_to_start"  data-wildcart="back">' + wpwKits.randomMsg(globalwpw.settings.obj.back_to_start) + '</span>');
                                                        }
                                                    }, globalwpw.settings.preLoadingTime*2);
                                              // }
                                            }
                                    }
                                }else{
                                    //Default intents site search
                                    msg = wpwKits.filterStopWords(msg);
                                    if(globalwpw.settings.obj.woocommerce){
                                        var data = {'action':'qcld_wb_chatbot_keyword', 'keyword':msg};
                                        //Products by string search ajax handler.
                                        if($(globalwpw.settings.messageLastChild+' .wp-chatbot-comment-loader').length==0){
                                            $(globalwpw.settings.messageContainer).append(wpwKits.botPreloader());
                                        }
                                        wpwKits.ajax(data).done(function( response ) {
                                            if(response.product_num==0){
                                                if(msg!='' && globalwpw.settings.obj.disable_sitesearch==''){
                                                    msg = wpwKits.filterStopWords(msg);
                                                    var data = {'action':'wpbo_search_site','name':globalwpw.hasNameCookie,'keyword':msg, 'security':wp_chatbot_obj.ajax_nonce};
                                                    if($(globalwpw.settings.messageLastChild+' .wp-chatbot-comment-loader').length==0){
                                                        $(globalwpw.settings.messageContainer).append(wpwKits.botPreloader());
                                                    }
                                                    wpwKits.ajax(data).done(function (response) {
                                                        var json=$.parseJSON(response);
                                                        if(json.status=='success'){
                                                          //  wpwMsg.single(wp_chatbot_obj.found_result_message);
                                                            $('span[data-wildcart="back"]').remove();
                                                            if((globalwpw.settings.obj.disable_back_to_start != '1' && globalwpw.settings.obj.skip_greetings_and_menu != 1)){
                                                                wpwMsg.triple_nobg(wp_chatbot_obj.found_result_message,json.html,'<span class="qcld-chatbot-wildcard"  data-wildcart="back">' + wpwKits.randomMsg(globalwpw.settings.obj.back_to_start) + '</span>');
                                                            }else{
                                                                wpwMsg.double_nobg(wp_chatbot_obj.found_result_message,json.html);
                                                            }
                                                        }else{
                                                            var data = {'action':'wpbo_failed_response','name':globalwpw.hasNameCookie,'keyword':msg};
                                                                wpwKits.ajax(data).done(function (res) {
                                                                    //
                                                                })
                                                            if(globalwpw.counter == globalwpw.settings.obj.no_result_attempt_count || globalwpw.settings.obj.no_result_attempt_count == 0 ){
                                                                wpwMsg.single(wpwKits.randomMsg(json.html));
                                                                    setTimeout(function(){
                                                                        var serviceOffer=wpwKits.randomMsg(globalwpw.settings.obj.support_option_again);
                                                                        if((globalwpw.settings.obj.disable_back_to_start != '1' && globalwpw.settings.obj.skip_greetings_and_menu != 1)){
                                                                            wpwMsg.single_nobg('<span class="qcld-chatbot-wildcard qcld_back_to_start"  data-wildcart="back">' + wpwKits.randomMsg(globalwpw.settings.obj.back_to_start) + '</span>');
                                                                        }
                                                                    },globalwpw.settings.preLoadingTime)
                                                                globalwpw.counter = 0;
                                                            }else{
                                                                globalwpw.counter++;
                                                                wpwMsg.single(wpwKits.randomMsg(json.html));
                                                            }
                                                        }
                                                        globalwpw.wildCard=0;
                                                    });
                                                }else{
                                                    globalwpw.wildCard=0;
                                                    wpwMsg.single(wpwKits.randomMsg(globalwpw.settings.obj.empty_filter_msg));
                                                    // if(globalwpw.settings.obj.disable_repeatative!=1){
                                                    //     setTimeout(function(){
                                                    //         var serviceOffer=wpwKits.randomMsg(globalwpw.settings.obj.support_option_again);
                                                    //         wpwMsg.double_nobg(serviceOffer,globalwpw.wildcards);
                                                    //     },globalwpw.settings.preLoadingTime)
                                                    // }else{
                                                        setTimeout(function(){
                                                               if(!qcldIsAiFormInProgress()) { $(globalwpw.settings.messageContainer).find('.wp-chatbot-msg:last .qcld-like-dislike-icon').css('display', 'block'); }
                                                            if((globalwpw.settings.obj.disable_back_to_start != '1' && globalwpw.settings.obj.skip_greetings_and_menu != 1)){
                                                                wpwMsg.single_nobg('<span class="qcld-chatbot-wildcard qcld_back_to_start"  data-wildcart="back">' + wpwKits.randomMsg(globalwpw.settings.obj.back_to_start) + '</span>');
                                                            }
                                                        }, globalwpw.settings.preLoadingTime*2);
                                                   // }
                                                }
                                            }else {
                                            var productSucces= wpwKits.randomMsg(globalwpw.settings.obj.product_success)+" <strong>"+msg+"</strong>!";
                                                console.log(globalwpw.wildcards);
                                                wpwMsg.double_nobg(productSucces,response.html);
                                                if(response.per_page >= response.product_num){
                                                    setTimeout(function () {
                                                        var searchAgain = wpwKits.randomMsg(globalwpw.settings.obj.product_infinite);
                                                        wpwMsg.single(searchAgain);
                                                        //keeping value in localstorage
                                                        globalwpw.wildCard=20;
                                                        globalwpw.productStep='search';
                                                        localStorage.setItem("productStep",  globalwpw.productStep);
                                                    },globalwpw.settings.wildcardsShowTime);
                                                }	
                                            }
                                        });
                                    }else{
                                        if(msg!='' && globalwpw.settings.obj.disable_sitesearch==''){
                                            msg = wpwKits.filterStopWords(msg);
                                            var data = {'action':'wpbo_search_site','name':globalwpw.hasNameCookie,'keyword':msg, 'security':wp_chatbot_obj.ajax_nonce};
                                            if($(globalwpw.settings.messageLastChild+' .wp-chatbot-comment-loader').length==0){
                                                $(globalwpw.settings.messageContainer).append(wpwKits.botPreloader());
                                            }
                                            wpwKits.ajax(data).done(function (response) {
                                                var json=$.parseJSON(response);
                                                if(json.status=='success'){
                                                    //wpwMsg.single();
                                                    $('span[data-wildcart="back"]').remove();
                                                    if((globalwpw.settings.obj.disable_back_to_start != '1' && globalwpw.settings.obj.skip_greetings_and_menu != 1)){
                                                        wpwMsg.triple_nobg(wp_chatbot_obj.found_result_message,json.html,'<span class="qcld-chatbot-wildcard"  data-wildcart="back">' + wpwKits.randomMsg(globalwpw.settings.obj.back_to_start) + '</span>');
                                                    }else{
                                                        wpwMsg.double_nobg(wp_chatbot_obj.found_result_message,json.html);
                                                    }
                                                }else{
                                                    var data = {'action':'wpbo_failed_response','name':globalwpw.hasNameCookie,'keyword':msg};
                                                        wpwKits.ajax(data).done(function (res) {
                                                            //
                                                        })
                                                    if(globalwpw.counter == globalwpw.settings.obj.no_result_attempt_count || globalwpw.settings.obj.no_result_attempt_count == 0 ){
                                                        wpwMsg.single(wpwKits.randomMsg(json.html));
                                                            setTimeout(function(){
                                                                var serviceOffer=wpwKits.randomMsg(globalwpw.settings.obj.support_option_again);
                                                                if((globalwpw.settings.obj.disable_back_to_start != '1' && globalwpw.settings.obj.skip_greetings_and_menu != 1)){
                                                                    wpwMsg.single_nobg('<span class="qcld-chatbot-wildcard qcld_back_to_start"  data-wildcart="back">' + wpwKits.randomMsg(globalwpw.settings.obj.back_to_start) + '</span>');
                                                                }
                                                            },globalwpw.settings.preLoadingTime)
                                                        globalwpw.counter = 0;
                                                    }else{
                                                        globalwpw.counter++;
                                                        wpwMsg.single(wpwKits.randomMsg(json.html));
                                                    }
                                                }
                                                globalwpw.wildCard=0;
                                            });
                                        }else{
                                            globalwpw.wildCard=0;
                                            wpwMsg.single(wpwKits.randomMsg(globalwpw.settings.obj.empty_filter_msg));
                                            // if(globalwpw.settings.obj.disable_repeatative!=1){
                                            //     setTimeout(function(){
                                            //         var serviceOffer=wpwKits.randomMsg(globalwpw.settings.obj.support_option_again);
                                            //         wpwMsg.double_nobg(serviceOffer,globalwpw.wildcards);
                                            //     },globalwpw.settings.preLoadingTime)
                                            // }else{
                                                setTimeout(function(){
                                                       if(!qcldIsAiFormInProgress()) { $(globalwpw.settings.messageContainer).find('.wp-chatbot-msg:last .qcld-like-dislike-icon').css('display', 'block'); }
                                                        if((globalwpw.settings.obj.disable_back_to_start != '1' && globalwpw.settings.obj.skip_greetings_and_menu != 1)){
                                                            wpwMsg.single_nobg('<span class="qcld-chatbot-wildcard qcld_back_to_start"  data-wildcart="back">' + wpwKits.randomMsg(globalwpw.settings.obj.back_to_start) + '</span>');
                                                        }
                                                }, globalwpw.settings.preLoadingTime*2);
                                           // }
                                        }
                                    }
                                }
                            })
                         
                        } //
                    }
                    if(globalwpw.settings.obj.woocommerce){
                        //Product
                        if(globalwpw.wildCard==20){
                            wpwTree.product(msg);
                        }
                        /*
                        *   order status part
                        *   bot action
                        */
                        if(globalwpw.wildCard==21){
                            wpwTree.order(msg);
                        }
                    }
                    if(globalwpw.wildCard==1){
                        wpwTree.support(msg);
                    }
                    if(globalwpw.wildCard==3){
                        wpwTree.subscription(msg);
                    }
                    if(globalwpw.wildCard==6){
                        wpwTree.unsubscription(msg);
                    }
                    if(globalwpw.wildCard==7){
                        wpwTree.formbuilder(msg);
                    }
                    if(globalwpw.wildCard==9){
                        wpwTree.bargain(msg);
                    }
                    if(globalwpw.wildCard==25){
                        wpwTree.reset(msg);
                    }
                    if(globalwpw.wildCard==26){
                        wpwTree.dfcx(msg);
                    }
                    if(globalwpw.wildCard==30){
                        wpwTree.ldsuggestion();
                    }
                }
        },
        clickstr: function(id){
            var data = {'action':'wpbo_search_response','name':globalwpw.hasNameCookie,'strid':id, 'language':globalwpw.settings.obj.language}; 
            
            wpwKits.ajax(data).done(function (response) {
                var json=$.parseJSON(response);
                if(json.status=='success'){
                    if(typeof(json.data)!=="undefined" && json.data){
                        var question='';
                        $.each(json.data, function (i, obj) {
                            
                            question += obj.response;
                        });
                        wpwMsg.single(question);
                    }
                }
            })
        },
        shopper:function (msg) {
            wpwMsg.shopper(msg);
            if(globalwpw.wildCard==1) {
                this.bot(msg);
            }else if(globalwpw.settings.obj.ai_df_enable==1 && globalwpw.wildCard==0 && globalwpw.ai_step==1 && globalwpw.df_status_lock==0){
                this.bot(msg);
            } else{
                //Filtering the user given messages by stopwords
                var filterMsg=(msg);
                //handle empty filterMsg as repeat the message.
                if(filterMsg=="")  {
                    //if(globalwpw.emptymsghandler==0){
                        globalwpw.repeatQueryEmpty=wpwKits.randomMsg(globalwpw.settings.obj.empty_filter_msg);
                        globalwpw.emptymsghandler++;
                    //}
                    wpwMsg.single(globalwpw.repeatQueryEmpty);
                    setTimeout(function(){
                        var serviceOffer=wpwKits.randomMsg(globalwpw.settings.obj.support_option_again);
                        if((globalwpw.settings.obj.disable_back_to_start != '1' && globalwpw.settings.obj.skip_greetings_and_menu != 1)){
                            wpwMsg.single_nobg('<span class="qcld-chatbot-wildcard qcld_back_to_start"  data-wildcart="back">' + wpwKits.randomMsg(globalwpw.settings.obj.back_to_start) + '</span>');
                        }
                    },globalwpw.settings.preLoadingTime)
                }else {
                    globalwpw.emptymsghandler=0;
                    this.bot(filterMsg);
                }
            }
        }
    };
    /*
     * wpwBot Plugin Creation without selector and
     * wpwbot and shoppers all activities will be handled.
     */
    $.wpwbot = function(options) {
        //Using plugins defualts values or overwrite by options.
        
        var settings = $.extend({}, $.wpwbot.defaults, options);
        //Updating global settings
        globalwpw.settings=settings;
        //updating the helpkeywords
        globalwpw.wildcardsHelp=[globalwpw.settings.obj.sys_key_help.toLowerCase(),globalwpw.settings.obj.sys_key_product.toLowerCase(),globalwpw.settings.obj.sys_key_catalog.toLowerCase(),globalwpw.settings.obj.sys_key_support.toLowerCase(),globalwpw.settings.obj.sys_key_order.toLowerCase(),globalwpw.settings.obj.sys_key_reset.toLowerCase(),globalwpw.settings.obj.sys_key_email.toLowerCase()]
        //updating wildcards
        globalwpw.wildcards='';
		if(globalwpw.settings.obj.start_menu!=''){
            var menu_html = '';
            var menu_items = $.parseHTML($.trim(globalwpw.settings.obj.start_menu));
            $(menu_items).each(function(){
                if( $(this).prop('tagName') == 'SPAN' ){
                    if( $(this).hasClass('qcld-chatbot-suggest-email') ){
                        if( globalwpw.settings.obj.disable_feedback=='' ){
                            menu_html += $(this).prop('outerHTML');
                        }
                    }else if( $(this).hasClass('qcld-chatbot-suggest-phone') ){
                        if( globalwpw.settings.obj.call_gen=="" ){
                            menu_html += $(this).prop('outerHTML');
                        }
                    }else if( $(this).hasClass('qcld-chatbot-wildcard') && $(this).attr('data-wildcart') == 'support' ){
                        if( globalwpw.settings.obj.disable_faq=='' ){
                            menu_html += $(this).prop('outerHTML');
                        }
                    }else if( $(this).hasClass('qcld-chatbot-wildcard') && $(this).attr('data-wildcart') == 'messenger' ){
                        if( globalwpw.settings.obj.enable_messenger==1 ){
                            menu_html += $(this).prop('outerHTML');
                        }
                    }else if( $(this).hasClass('qcld-chatbot-wildcard') && $(this).attr('data-wildcart') == 'whatspp' ){
                        if( globalwpw.settings.obj.enable_whats==1 ){
                            menu_html += $(this).prop('outerHTML');
                        }
                    }else{
                        menu_html += $(this).prop('outerHTML');
                    }
                }
            })
            if( menu_html != '' ){
                globalwpw.wildcards = menu_html;
            }else{
                globalwpw.wildcards = globalwpw.settings.obj.start_menu;
            }
        }
        //Initialize the wpwBot with greeting and if already initialize and given name then return greeting..
        if(localStorage.getItem("wpwHitory") && globalwpw.initialize==0 ){
            var wpwHistory=localStorage.getItem("wpwHitory");
            $(globalwpw.settings.messageWrapper).html(wpwHistory);
            //Scroll to the last element.
            wpwKits.scrollTo();
            //Now mainting the current stages tokens
            globalwpw.initialize=1;
            if(localStorage.getItem("wildCard")){
                globalwpw.wildCard=localStorage.getItem("wildCard");
            }
            if(localStorage.getItem("productStep")){
                globalwpw.productStep=localStorage.getItem("productStep");
            }
            if(localStorage.getItem("orderStep")){
                globalwpw.orderStep=localStorage.getItem("orderStep");
            }
            if(localStorage.getItem("supportStep")){
                globalwpw.supportStep=localStorage.getItem("supportStep");
            }
            if(localStorage.getItem("aiStep")){
                globalwpw.ai_step=localStorage.getItem("aiStep");
            }
			if(localStorage.getItem("formfieldid")){
                globalwpw.formfieldid=localStorage.getItem("formfieldid");
            }
            if(localStorage.getItem("formentry")){
                globalwpw.formentry=localStorage.getItem("formentry");
            }
            if(localStorage.getItem("formStep")){
                globalwpw.formStep=localStorage.getItem("formStep");
            }
            if(localStorage.getItem("formid")){
                globalwpw.formid=localStorage.getItem("formid");
            }
            //update the value for initializing.
            globalwpw.initialize=1;
        } else {
            if(globalwpw.initialize==0 && globalwpw.wildCard==0 && globalwpw.settings.obj.re_target_handler==0){
                wpwWelcome.greeting();
                //update the value for initializing.
                globalwpw.initialize=1;
            }else{  // re targeting part .
                setTimeout(function (e) {
                    wpwWelcome.greeting();
                },8500);
                globalwpw.initialize=1;
            }
        }
        function wpbotResetSendMessageClasses() {
            $(settings.sendButton).removeClass('wp-chatbot-send-message-active wp-chatbot-send-message-typing');
        }

        // Typing state only: add active class while editor has content.
        $(document).on('input keyup', settings.messageEditor, function () {
            var hasValue = $.trim($(settings.messageEditor).val()).length > 0;
            $(settings.sendButton).toggleClass('wp-chatbot-send-message-active', hasValue);
        });

        // Blur state: clean both classes if no input value.
        $(document).on('blur', settings.messageEditor, function () {
            var hasValue = $.trim($(settings.messageEditor).val()).length > 0;
            if (!hasValue) {
                wpbotResetSendMessageClasses();
            }
        });

        //When shopper click on send button
        $(document).on('click',settings.sendButton,function (e) {
            var shopperMsg =$(settings.messageEditor).val();
            if(shopperMsg != ""){
                wpwAction.shopper(wpwKits.htmlTagsScape(shopperMsg));
                $(settings.messageEditor).val('');
                wpbotResetSendMessageClasses();
            }
        });
		$(document).on('click', '.chatbot_intent_reload', function(e){
			e.preventDefault();
            var obj = $(this);
            if(obj.attr('data-intent-type')=='formbuilder'){
                if( obj.attr('data-step')=='complete' ){
				globalwpw.formStep='field';
				localStorage.setItem("formStep",  globalwpw.formStep);
				}
                globalwpw.wildCard=obj.attr('data-wildcard');
                globalwpw.formfieldid = obj.attr('data-intent');
                wpwTree.formbuilder();
            }
		})
        /*
         * Or when shopper press the ENTER key
         * Then chatting functionality will be started.
         */
		$(document).on('click', '.wpb-quick-reply', function(e){
			e.preventDefault();
			$('#wp-chatbot-editor').val($(this).html());
			$('#wp-chatbot-send-message').trigger( "click" );
		})
        $(document).on('keypress',settings.messageEditor,function (e) {
            if (e.which == 13||e.keyCode==13) {
                e.preventDefault();
                var shopperMsg =$(settings.messageEditor).val();
                if(shopperMsg != ""){
                    wpwAction.shopper(wpwKits.htmlTagsScape(shopperMsg));
                    $(settings.messageEditor).val('');
                    wpbotResetSendMessageClasses();
                }
            }
        });
		$(document).on('click', '.qcld-chatbot-checkbox', function(){
            
            var value = [];
            $('.qcld-chatbot-checkbox').each(function(){
                if($(this).prop("checked") == true){
                    value.push($(this).val());
                }
            })
           $('#wp-chatbot-editor').val(value.join());
           if ($.trim($('#wp-chatbot-editor').val()).length > 0) {
               $(settings.sendButton).addClass('wp-chatbot-send-message-active');
           } else {
               wpbotResetSendMessageClasses();
           }
        })
        //Click on the wildcards to select a service
        $(document).on('click','.qcld-chatbot-wildcard',function(){
            var wildcardData=$(this).attr('data-form');
            var shooperChoice=$(this).text();
            wpwMsg.shopper_choice(shooperChoice);
            if(typeof wildcardData === "undefined"){
                var wildcardData=$(this).attr('data-wildcart');
            }
            //Wild cards handling for bot.
            if(wildcardData=='product'){
                globalwpw.wildCard=1;
                globalwpw.productStep='asking'
                wpwAction.bot('from wildcard product');
                //keeping value in localstorage
                localStorage.setItem("wildCard",  globalwpw.wildCard);
                localStorage.setItem("productStep", globalwpw.productStep);
            }
            if(wildcardData=='catalog'){
                wpwAction.bot(globalwpw.settings.obj.sys_key_catalog.toLowerCase());
            }
            if(wildcardData=='featured'){
                globalwpw.wildCard=1;
                globalwpw.productStep='featured'
                wpwAction.bot('from wildcard product');
                //keeping value in localstorage
                localStorage.setItem("wildCard",  globalwpw.wildCard);
                localStorage.setItem("productStep", globalwpw.productStep);
            }
            if(wildcardData=='sale'){
                globalwpw.wildCard=1;
                globalwpw.productStep='sale'
                wpwAction.bot('from wildcard product');
                //keeping value in localstorage
                localStorage.setItem("wildCard",  globalwpw.wildCard);
                localStorage.setItem("productStep", globalwpw.productStep);
            }
            if(wildcardData=='order'){
                globalwpw.wildCard=2;
                globalwpw.orderStep='welcome';
                wpwAction.bot('from wildcard order');
                //keeping value in localstorage
                localStorage.setItem("wildCard",  globalwpw.wildCard);
                localStorage.setItem("orderStep", globalwpw.orderStep);
            }
            if((wildcardData=='support ui-sortable-handle') || (wildcardData=='support')) {
                globalwpw.wildCard=1;
                globalwpw.supportStep='welcome';
                wpwAction.bot('from wildcard support');
                //keeping value in localstorage
                localStorage.setItem("wildCard",  globalwpw.wildCard);
                localStorage.setItem("supportStep", globalwpw.supportStep);
            }
            if(wildcardData=='back'){
                globalwpw.wildCard=0;
                //wpwAction.bot('start');
                wpwAction.bot(wp_chatbot_obj.sys_key_help.toLowerCase());
                //keeping value in localstorage
                localStorage.setItem("wildCard",  globalwpw.wildCard);
            }
            if(wildcardData=='ai_form'){
                globalwpw.wildCard=0;
                globalwpw.active_ai_action = shooperChoice;
                globalwpw.qcld_ai_form_persisted_state = true;
                wpwAction.bot(shooperChoice);
                localStorage.setItem("wildCard",  globalwpw.wildCard);
            }
            if(wildcardData=='messenger'){
                var url='https://www.messenger.com/t/'+globalwpw.settings.obj.fb_page_id;
                var win = window.open(url, '_blank');
                win.focus();
            }
            if(wildcardData=='whatsapp'){
                var url='https://api.whatsapp.com/send?phone='+globalwpw.settings.obj.whats_num;
                var win = window.open(url, '_blank');
                win.focus();
            }
        });
		$(document).on('click','.qcld-chatbot-form',function(e){
            e.preventDefault();
            var formid=$(this).attr('data-form');
            globalwpw.wildCard=7;
            globalwpw.formStep='welcome';
            wpwTree.formbuilder(formid);
        })
		$(document).on('click','.qcld_simple_txt_response',function(e){
            e.preventDefault();
            var text=$(this).text();
            var id = $(this).data('strid');
            globalwpw.wildCard=0;            
            wpwAction.clickstr(id);
        })
        $(document).on('click','#wp-chatbot-desktop-reload',function (e) {
            e.preventDefault();
            var actionType=$(this).attr('reset-data');
                $('#wp-chatbot-messages-container').html('');
                localStorage.removeItem('shopper');
                globalwpw.wildCard=0;
                globalwpw.ai_step=0;
                localStorage.setItem("wildCard",  globalwpw.wildCard);
                localStorage.setItem("aiStep", globalwpw.ai_step);
                globalwpw.formfieldid = '';
                localStorage.setItem("formfieldid",  globalwpw.formfieldid);
                globalwpw.formStep='welcome';
                localStorage.setItem("formStep",  globalwpw.formStep);
                globalwpw.formid='';
                localStorage.setItem("formid",  globalwpw.formid);
                globalwpw.formentry = 0;
                localStorage.setItem("formentry",  globalwpw.formentry);
                localStorage.removeItem("cx-name" );
                localStorage.removeItem("cx-diaplayname" );
                localStorage.removeItem("cx-languagecode" );
                localStorage.removeItem("cx-timezone" );
				var number = Math.random() // 0.9394456857981651
                number.toString(36); // '0.xtis06h6'
                var id = number.toString(36).substr(2); // 'xtis06h6'
                localStorage.setItem('botsessionid', id);
                // Keep mobile/responsive chat full-width after reset (do not shrink to content)
                if ($(window).width() <= 480 && globalwpw.settings.obj.mobile_full_screen == 1) {
                    $('#wp-chatbot-chat-container').addClass('wp-chatbot-mobile-fs-open').css({
                        'bottom': '0',
                        'left': '0',
                        'right': '0',
                        'width': '100%',
                        'max-width': '100%'
                    });
                    $('#wp-chatbot-board-container').css({'width': '100%', 'max-width': '100%'});
                    $('.slimScrollDiv').css({'width': '100%', 'max-width': '100%'});
                }
                wpwWelcome.greeting();
        });
        $(document).on('click','.qcld-chatbot-formanswer',function(e){
            e.preventDefault();
            var answer=$(this).attr('data-form-value');
            wpwAction.bot(answer);
        })
        //
        $(document).on('click','.qcld-chatbot-product-category',function(){
            var catType=$(this).attr('data-category-type');
            var shopperChoiceCatId=$(this).text()+'#'+$(this).attr('data-category-id');
            var shopperChoiceCategory=$(this).text();
            if(catType=='hasChilds'){
                //Now hide all categories but shopper choice.
                wpwMsg.shopper_choice(shopperChoiceCategory);
                //updating the product steps and bringing the product by category.
                wpwKits.subCats($(this).attr('data-category-id'));
                globalwpw.productStep='search';
                globalwpw.wildCard=1;
            }else{
                //Now hide all categories but shopper choice.
                wpwMsg.shopper_choice(shopperChoiceCategory);
                //updating the product steps and bringing the product by category.
                globalwpw.productStep='category';
                globalwpw.wildCard=1;
                //keeping value in localstorage
                localStorage.setItem("productStep",  globalwpw.productStep);
                wpwAction.bot(shopperChoiceCatId);
            }
        });
        //Product Load More features for product search or category products
        $(document).on('click','#wp-chatbot-loadmore',function (e) {
            $('#wp-chatbot-loadmore-loader').html('<img class="wp-chatbot-comment-loader" src="'+globalwpw.settings.obj.image_path+'loadmore.gif" alt="..." />');
            var loadMoreDom=$(this);
            var productOffest=loadMoreDom.attr('data-offset');
            var searchType=loadMoreDom.attr('data-search-type');
            var searchTerm=loadMoreDom.attr('data-search-term');
            var data = { 'action': 'qcld_wb_chatbot_load_more','offset': productOffest,'search_type': searchType,'search_term': searchTerm};
            //Load more ajax handler.
            wpwKits.ajax(data).done(function (response) {
                //Change button text
                $('#wp-chatbot-loadmore-loader').html('');
                $('.wp-chatbot-products').append(response.html);
                loadMoreDom.attr('data-search-term',response.search_term);
                wpwKits.wpwHistorySave();
                loadMoreDom.attr('data-offset',response.offset);
                if(response.product_num <= response.per_page){
                    loadMoreDom.hide();
                    //Now show the user infinite.
                    setTimeout(function () {
                        var searchAgain = wpwKits.randomMsg(globalwpw.settings.obj.product_infinite);
                        wpwMsg.single(searchAgain);
                        globalwpw.productStep='search';
                        //keeping value in localstorage
                        localStorage.setItem("productStep",  globalwpw.productStep);
                    },globalwpw.settings.wildcardsShowTime);
                }
                //scroll to the last message
                wpwKits.scrollTo();
            });
        });
        //search load more
        $(document).on('click', '.wp-chatbot-loadmore', function(e){
            e.preventDefault();
            var obj = $(this);

            var keyword = obj.attr('data-keyword');
            var post_type = obj.attr('data-post_type');
            var page = obj.attr('data-page');
            obj.text('Loading...');
            var data = {'action':'wpbo_search_site_pagination','name':globalwpw.hasNameCookie,'keyword':keyword,'language': globalwpw.settings.obj.language,'type': post_type, 'page': page, 'nonce': qcld_chatbot_obj.nonce};
            if($(globalwpw.settings.messageLastChild+' .wp-chatbot-comment-loader').length==0){
                $(globalwpw.settings.messageContainer).append(wpwKits.botPreloader());
            }
            wpwKits.ajax(data).done(function (res) {
                var json = (res);
                if(json.status=='success'){
                    $('span[data-wildcart="back"]').remove();
                    wpwMsg.single(json.html);
                    // Hide the comment loader after response inside parent .wp-chatbot-paragraph
                    // Hide the entire li.wp-chatbot-msg if its .wp-chatbot-paragraph only contains the loader image (and is hidden)

                    setTimeout(function(){
                        if((globalwpw.settings.obj.qcld_disable_repited_startmenu != "1") && (globalwpw.settings.obj.disable_back_to_start != '1' && globalwpw.settings.obj.skip_greetings_and_menu != 1)){
                        wpwMsg.single_nobg('<span class="qcld-chatbot-wildcard qcld_back_to_start"  data-wildcart="back">' + wpwKits.randomMsg(globalwpw.settings.obj.back_to_start) + '</span>');
                        }
                    },globalwpw.settings.preLoadingTime)

                    obj.remove();
                }else{
                    
                    if(globalwpw.counter == globalwpw.settings.obj.no_result_attempt_count || globalwpw.settings.obj.no_result_attempt_count == 0 ){
                        
                        wpwMsg.single(json.html);
                        if(globalwpw.settings.obj.disable_repeatative!=1){
                            if ( wpwKits.render( globalwpw.settings.obj.no_result_attempt_message ) != '' ) {
                                setTimeout(function(){
                                    wpwMsg.single(wpwKits.render( globalwpw.settings.obj.no_result_attempt_message ));
                                },globalwpw.settings.preLoadingTime)
                            } else {
                                setTimeout(function(){
                                    var serviceOffer=wpwKits.randomMsg(globalwpw.settings.obj.support_option_again);
                                    if((globalwpw.settings.obj.qcld_disable_start_menu != "1")){
                                        if(typeof(globalwpw.wildcards) != 'undefined' && (globalwpw.wildcards != '')){
                                            console.log(globalwpw.wildcards);
                                            wpwMsg.double_nobg(serviceOffer,globalwpw.wildcards);
                                        }else{
                                            wpwMsg.single(serviceOffer);
                                        }
                                        
                                    }

                                },globalwpw.settings.preLoadingTime)
                            }
                        }
                        globalwpw.counter = 0;
                        
                    }else{
                        globalwpw.counter++;
                        wpwTree.df_reply(res);
                    }

                }
                globalwpw.wildCard=0;
                
            });


        })

        //search load more
        $(document).on('click', '.wp-chatbot-loadmore2', function(e){
            e.preventDefault();
            var obj = $(this);

            var keyword = obj.attr('data-keyword');
            
            var page = obj.attr('data-page');

            var search_type = obj.attr('data-search-type');
            obj.text(globalwpw.settings.obj.loading.en_US);

            if( search_type == 'default-wp-search' ){
                var data = {'action':'wpbo_default_search_pagination2','name':globalwpw.hasNameCookie,'keyword':keyword, 'page': page, search_type:'default-wp-search'};
            }else{
                var data = {'action':'wpbo_search_site_pagination2','name':globalwpw.hasNameCookie,'keyword':keyword, 'page': page,'nonce': qcld_chatbot_obj.nonce};
            }
            if($(globalwpw.settings.messageLastChild+' .wp-chatbot-comment-loader').length==0){
                $(globalwpw.settings.messageContainer).append(wpwKits.botPreloader());
            }
            wpwKits.ajax(data).done(function (res) {
                var json=$.parseJSON(res);
                if(json.status=='success'){
                    $('span[data-wildcart="back"]').remove();
                    
                    wpwMsg.single_nobg(json.html);

                    setTimeout(function(){
                        if((globalwpw.settings.obj.qcld_disable_repited_startmenu != "1") && (globalwpw.settings.obj.disable_back_to_start != '1' && globalwpw.settings.obj.skip_greetings_and_menu != 1)){
                            wpwMsg.single_nobg('<span class="qcld-chatbot-wildcard qcld_back_to_start"  data-wildcart="back">' + wpwKits.randomMsg(globalwpw.settings.obj.back_to_start) + '</span>');
                        }
                    },globalwpw.settings.preLoadingTime)

                    obj.remove();
                }else{
                    
                    if(globalwpw.counter == globalwpw.settings.obj.no_result_attempt_count || globalwpw.settings.obj.no_result_attempt_count == 0 ){
                        
                        wpwMsg.single(json.html);
                        wpwTree.start_menu_settings();
                        globalwpw.counter = 0;
                        
                    }else{
                        globalwpw.counter++;
                        wpwTree.df_reply(res);
                    }

                }
                globalwpw.wildCard=0;
            });


        });
        /*Products details part **/
        // if(globalwpw.settings.obj.open_product_detail!=1){
        // $(document).on('click','.wp-chatbot-product a',function (e) {
        //      e.preventDefault();
        //     $('.wp-chatbot-product-container').addClass('active-chatbot-product-details');
        //     $('.wp-chatbot-product-reload').addClass('wp-chatbot-product-loading').html('<img class="wp-chatbot-product-loader" src="'+globalwpw.settings.obj.image_path+'comment.gif" alt="Loading..." />');
        //     var productId=$(this).attr('wp-chatbot-pid');
        //     var data = { 'action':'qcld_wb_chatbot_product_details', 'wp_chatbot_pid':productId};
        //     //product details ajax handler.
        //     wpwKits.ajax(data).done(function (response) {
        //         $('.wp-chatbot-product-reload').removeClass('wp-chatbot-product-loading').html('');
        //         $('#wp-chatbot-product-title').html(response.title);
        //         $('#wp-chatbot-product-description').html(response.description);
        //         $('#wp-chatbot-product-image').html(response.image);
        //         $('#wp-chatbot-product-price').html(response.price);
        //         $('#wp-chatbot-product-quantity').html(response.quantity);
        //         $('#wp-chatbot-product-variable').html(response.variation);
        //         $('#wp-chatbot-product-cart-button').html(response.buttton);
        //         //Load gallery magnify
        //         setTimeout(function () {
        //             $('#wp-chatbot-product-image-large-path').magnificPopup({type:'image'});
        //         },1000);
        //         //For shortcode handle recenlty view product by ajax as
        //         if($('#wp-chatbot-shortcode-template-container').length > 0){
        //             var data = {'action':'qcld_wb_chatbot_recently_viewed_products'};
        //             wpwKits.ajax(data).done(function (response) {
        //                 $('.wp-chatbot-product-shortcode-container').html(response);
        //                 $('.chatbot-sidebar .wp-chatbot-products').slimScroll({height: '435px', start: 'top'});
        //             });
        //         }
        //     });
        // });
        // }
        //Image gallery.
        $(document).on('click','.wp-chatbot-product-image-thumbs-path',function (e) {
            e.preventDefault();
            var imagePath=$(this).attr('href');
            $('#wp-chatbot-product-image-large-path').attr('href',imagePath);
            $('#wp-chatbot-product-image-large-src').attr('src',imagePath);
            //handle thumb active one
            $('.wp-chatbot-product-image-thumbs-path').parent().removeClass('wp-chatbot-product-active-image-thumbs');
            $(this).parent().addClass('wp-chatbot-product-active-image-thumbs');
        });
        //Product details close
        $(document).on('click', '.wp-chatbot-product-close', function (e) {
            $('.wp-chatbot-product-container').removeClass('active-chatbot-product-details');
        });
        /*add to cart part **/
        $(document).on("click","#wp-chatbot-add-cart-button",function (e) {
            var pId=$(this).attr('wp-chatbot-product-id');
            var qnty=$("#vPQuantity").val();
            var data = {'action': 'qcld_wb_chatbot_add_to_cart','product_id': pId,'quantity': qnty };
            //add to cart ajax handler.
            wpwKits.ajax(data).done(function (response) {
                //Change button text
                if(response=="simple"){
                    //Showing cart.
                    wpwKits.showCart();
                    //handle the active tab on chat board.
                    $('.wp-chatbot-operation-option').each(function(){
                        if($(this).attr('data-option')=='cart'){
                            $(this).parent().addClass('wp-chatbot-operation-active');
                        }else{
                            $(this).parent().removeClass('wp-chatbot-operation-active');
                        }
                    });
                }
                //Hide the shortcode and chat ui product details.
                $('.wp-chatbot-product-container').removeClass('active-chatbot-product-details');
            });
        });
        //Add to cart operation for variable product.
        $(document).on('click','#wp-chatbot-variation-add-to-cart',function(event) {
            event.preventDefault();
            var pId=$(this).attr('wp-chatbot-product-id');
            var quanity=$('#vPQuantity').val();
            var variation_id=$(this).attr('variation_id');
            var attributes=new Array();
            $.each($("#wp-chatbot-variation-data select"), function(){
                var attribute = $(this).attr('name')+'#'+ $(this).find('option:selected').text();
                attributes.push(attribute);
            });
            var data = {
                'action': 'qcld_variable_add_to_cart',
                'p_id': pId,
                'quantity': quanity,
                'variations_id':variation_id,
                'attributes':attributes
            };
            //add to cart ajax handler.
            wpwKits.ajax(data).done(function (response) {
                //Change button text
                if(response=="variable"){
                    //Showing cart.
                    wpwKits.showCart();
                    //handle the active tab on chat board.
                    //handle the active tab on chat board.
                    $('.wp-chatbot-operation-option').each(function(){
                        if($(this).attr('data-option')=='cart'){
                            $(this).parent().addClass('wp-chatbot-operation-active');
                        }else{
                            $(this).parent().removeClass('wp-chatbot-operation-active');
                        }
                    });
                }
                //Hide the shortcode and chat ui product details.
                $('.wp-chatbot-product-container').removeClass('active-chatbot-product-details');
            });
        });
        //Update cart.
        $(document).on("change", ".qcld-wp-chatbot-cart-item-qnty", function () {
            //Update editor only for chat ui
            if($('#wp-chatbot-shortcode-template-container').length == 0) {
                wpwKits.disableEditor(wpwKits.randomMsg(globalwpw.settings.obj.cart_updating));
            }
            var currentItem=$(this);
            setTimeout(function () {
                var item_key=currentItem.attr('data-cart-item');
                var qnty=currentItem.val();
                var data = {'action': 'qcld_wb_chatbot_update_cart_item_number','cart_item_key':item_key,'qnty':qnty};
                wpwKits.ajax(data).done(function () {
                    //Showing cart.
                    wpwKits.showCart();
                });
            }, globalwpw.settings.preLoadingTime);
        });
        //remove the cart item from global cart.
        $(document).on("click", ".wp-chatbot-remove-cart-item", function () {
            //Update editor only for chat ui
            if($('#wp-chatbot-shortcode-template-container').length == 0) {
                wpwKits.disableEditor(wpwKits.randomMsg(globalwpw.settings.obj.cart_removing));
            }
            var item=$(this).attr('data-cart-item');
            var data = {'action': 'qcld_wb_chatbot_cart_item_remove', 'cart_item':item };
            wpwKits.ajax(data).done(function () {
                //Showing cart.
                wpwKits.showCart();
            })
        });
        /*Support query answering.. **/
        $(document).on('click','.qcld-chatbot-support-items',function (e) {
            var shopperChoose=$(this).text();
            var queryIndex=$(this).attr('data-query-index');
            wpwMsg.shopper_choice(shopperChoose);
            //Now answering the query.
            var queryAns=globalwpw.settings.obj.support_ans[queryIndex];
            wpwMsg.single(queryAns);
            //Asking email after showing answer.
            var orPhoneSuggest='';
            setTimeout(function(){
                if(globalwpw.settings.obj.call_sup!=1) {
                    orPhoneSuggest = '<span class="qcld-chatbot-suggest-phone" >' + wpwKits.randomMsg(globalwpw.settings.obj.support_phone) + '</span>';
                }
                var orEmailSuggest='<span class="qcld-chatbot-suggest-email">'+wpwKits.randomMsg(globalwpw.settings.obj.support_email)+'</span>';
                wpwKits.suggestEmail(orPhoneSuggest+orEmailSuggest);
            },globalwpw.settings.wildcardsShowTime);
        });
        /*Support Email **/
        $(document).on('click','.qcld-chatbot-suggest-email',function (e) {
            var shopperChoice=$(this).text();
            wpwMsg.shopper_choice(shopperChoice);
            //Then ask email address
            if(typeof(globalwpw.hasNameCookie)=='undefined'|| globalwpw.hasNameCookie==''){
                var shopperName=  globalwpw.settings.obj.shopper_demo_name;
            }else{
                var shopperName=globalwpw.hasNameCookie;
            }
            var ask_msg = wpwKits.randomMsg(globalwpw.settings.obj.asking_email);
            var askEmail = (globalwpw.settings.obj.skip_wp_greetings=='1' || globalwpw.settings.obj.skip_greetings_and_menu =='1') ? wpwKits.randomMsg(globalwpw.settings.obj.hello)+' '+ ask_msg : wpwKits.randomMsg(globalwpw.settings.obj.hello) + ' '+shopperName+'! '+ ask_msg;
            wpwMsg.single(askEmail);
            //Now updating the support part as .
            globalwpw.supportStep='email';
            globalwpw.wildCard=1;
            //keeping value in localstorage
            localStorage.setItem("wildCard",  globalwpw.wildCard);
            localStorage.setItem("supportStep",  globalwpw.supportStep);
        });
		/*site Search*/
		$(document).on('click','.qcld-chatbot-site-search',function (e) {
            var shopperChoice=$(this).text();
            wpwMsg.shopper_choice(shopperChoice);
            //Then ask email address
            if(typeof(globalwpw.hasNameCookie)=='undefined'|| globalwpw.hasNameCookie==''){
                var shopperName=  globalwpw.settings.obj.shopper_demo_name;
            }else{
                var shopperName=globalwpw.hasNameCookie;
            }
            var ask_msg = wp_chatbot_obj.search_keyword;
            var askEmail = (globalwpw.settings.obj.skip_wp_greetings=='1' || globalwpw.settings.obj.skip_greetings_and_menu =='1') ? 'Hello ' + ask_msg : 'Hello '+shopperName+'! '+ ask_msg;
            wpwMsg.single(askEmail);
            //Now updating the support part as .
            globalwpw.supportStep='search';
            globalwpw.wildCard=1;
            //keeping value in localstorage
            localStorage.setItem("wildCard",  globalwpw.wildCard);
            localStorage.setItem("supportStep",  globalwpw.supportStep);
        });
        /*Support Phone **/
        $(document).on('click','.qcld-chatbot-suggest-phone',function (e) {
            var shopperChoice=$(this).text();
            wpwMsg.shopper_choice(shopperChoice);
            //Then ask email address
            if(typeof(globalwpw.hasNameCookie)=='undefined'|| globalwpw.hasNameCookie==''){
                var shopperName=  globalwpw.settings.obj.shopper_demo_name;
            }else{
                var shopperName=globalwpw.hasNameCookie;
            }
            var ask_msg = wpwKits.randomMsg(globalwpw.settings.obj.asking_phone);
            var askEmail = (globalwpw.settings.obj.skip_wp_greetings=='1' || globalwpw.settings.obj.skip_greetings_and_menu =='1') ? 'Hello ' + ask_msg : 'Hello '+shopperName+'! '+ ask_msg;
            wpwMsg.single(askEmail);
            //Now updating the support part as .
            globalwpw.supportStep='phone';
            globalwpw.wildCard=1;
            //keeping value in localstorage
            localStorage.setItem("wildCard",  globalwpw.wildCard);
            localStorage.setItem("supportStep",  globalwpw.supportStep);
        });
        //Show chat,cart and recently view products by click event.
        $(document).on('click','.wp-chatbot-operation-option',function (e) {
            e.preventDefault();
            var oppt=$(this).attr('data-option');
            if(oppt=='recent'  && globalwpw.wpwIsWorking==0){
                wpwKits.disableEditor(globalwpw.settings.obj.sys_key_product);
                var data = {'action':'qcld_wb_chatbot_recently_viewed_products'};
                wpwKits.ajax(data).done(function (response) {
                    $(globalwpw.settings.messageWrapper).html(response);
                });
                //First remove wp-chatbot-operation-active class from all selector
                $('.wp-chatbot-operation-option').parent().removeClass('wp-chatbot-operation-active');
                //then add the active class to current element.
                $(this).parent().addClass('wp-chatbot-operation-active');
            }else if(oppt=='chat' && globalwpw.wpwIsWorking==0){
                $(globalwpw.settings.messageWrapper).html(localStorage.getItem("wpwHitory"));
                wpwKits.scrollTo();
                wpwKits.enableEditor(wpwKits.randomMsg(globalwpw.settings.obj.send_a_msg));
                //First remove wp-chatbot-operation-active class from all selector
                $('.wp-chatbot-operation-option').parent().removeClass('wp-chatbot-operation-active');
                //then add the active class to current element.
                $(this).parent().addClass('wp-chatbot-operation-active');
            } else if(oppt=='cart' && globalwpw.wpwIsWorking==0){
                wpwKits.showCart();
                //First remove wp-chatbot-operation-active class from all selector
                $('.wp-chatbot-operation-option').parent().removeClass('wp-chatbot-operation-active');
                //then add the active class to current element.
                $(this).parent().addClass('wp-chatbot-operation-active');
            } else if(oppt=='help' && globalwpw.wpwIsWorking==0){
                if( $('.wp-chatbot-messages-container').length==0) {
                    //if from other nob then goo to the chat window
                    $(globalwpw.settings.messageWrapper).html(localStorage.getItem("wpwHitory"));
                    //Showing help message
                    setTimeout(function () {
                        wpwKits.scrollTo();
                        var helpWelcome = wpwKits.randomMsg(globalwpw.settings.obj.help_welcome);
                        var helpMsg = wpwKits.decodehtml(wpwKits.randomMsg(globalwpw.settings.obj.help_msg));
                        wpwMsg.double(helpWelcome,helpMsg);
                        //dialogflow
                        if(globalwpw.settings.obj.ai_df_enable==1 && globalwpw.df_status_lock==0){
                            globalwpw.wildCard=0;
                            globalwpw.ai_step=1;
                            localStorage.setItem("wildCard",  globalwpw.wildCard);
                            localStorage.setItem("aiStep", globalwpw.ai_step);
                        }
                    },globalwpw.settings.preLoadingTime);
                }else{
                    //Showing help message on chat self window.
                    var helpWelcome = wpwKits.randomMsg(globalwpw.settings.obj.help_welcome);
                    var helpMsg = wpwKits.randomMsg(globalwpw.settings.obj.help_msg);
                    wpwMsg.double(helpWelcome,helpMsg);
                    //dialogflow
                    if(globalwpw.settings.obj.ai_df_enable==1 && globalwpw.df_status_lock==0){
                        globalwpw.wildCard=0;
                        globalwpw.ai_step=1;
                        localStorage.setItem("wildCard",  globalwpw.wildCard);
                        localStorage.setItem("aiStep", globalwpw.ai_step);
                    }
                }
                //First remove wp-chatbot-operation-active class from all selector
                $('.wp-chatbot-operation-option').parent().removeClass('wp-chatbot-operation-active');
                //then add the active class to current element.
                $(this).parent().addClass('wp-chatbot-operation-active');
            } else if(oppt=='support' && globalwpw.wpwIsWorking==0){
                if( $('.wp-chatbot-messages-container').length==0) {
                    //if from other nob then goo to the chat window
                    $(globalwpw.settings.messageWrapper).html(localStorage.getItem("wpwHitory"));
                    //Showing help message
                    setTimeout(function () {
                        wpwKits.scrollTo();
                        globalwpw.wildCard=1;
                        globalwpw.supportStep='welcome';
                        wpwTree.support(globalwpw.settings.obj.sys_key_support.toLowerCase());
                    },globalwpw.settings.preLoadingTime);
                }else{
                    //Showing help message on chat self window.
                    globalwpw.wildCard=1;
                    globalwpw.supportStep='welcome';
                    wpwTree.support(globalwpw.settings.obj.sys_key_support.toLowerCase());
                }
                //First remove wp-chatbot-operation-active class from all selector
                $('.wp-chatbot-operation-option').parent().removeClass('wp-chatbot-operation-active');
                //then add the active class to current element.
                $(this).parent().addClass('wp-chatbot-operation-active');
            }
            //show chat wrapper and hide cart-checkout wrapper
            $(globalwpw.settings.messageWrapper).show();
            $('#wp-chatbot-checkout-short-code').hide();
            $('#wp-chatbot-cart-short-code').hide();
        });
        $(document).on('click','.qcld-chatbot-reset-btn',function (e) {
            e.preventDefault();
            var actionType=$(this).attr('reset-data');
            if(actionType=='yes'){

                $('#wp-chatbot-messages-container').html('');
                localStorage.removeItem('shopper');
                globalwpw.wildCard=0;
                globalwpw.ai_step=0;
                localStorage.setItem("wildCard",  globalwpw.wildCard);
                localStorage.setItem("aiStep", globalwpw.ai_step);
                globalwpw.formfieldid = '';
                localStorage.setItem("formfieldid",  globalwpw.formfieldid);
                globalwpw.formStep='welcome';
                localStorage.setItem("formStep",  globalwpw.formStep);
                globalwpw.formid='';
                localStorage.setItem("formid",  globalwpw.formid);
                globalwpw.formentry = 0;
                localStorage.setItem("formentry",  globalwpw.formentry);
                localStorage.removeItem("cx-name" );
                localStorage.removeItem("cx-diaplayname" );
                localStorage.removeItem("cx-languagecode" );
                localStorage.removeItem("cx-timezone" );
				var number = Math.random() // 0.9394456857981651
                number.toString(36); // '0.xtis06h6'
                var id = number.toString(36).substr(2); // 'xtis06h6'
                localStorage.setItem('botsessionid', id);
                wpwWelcome.greeting();
            } else if(actionType=='no'){
                wpwAction.bot(globalwpw.settings.obj.sys_key_help.toLowerCase());
            }
        });
        return this;
    };
    //Deafault value for wpwbot.If nothing passes from the work station
    //Then defaults value will be used.
    $.wpwbot.defaults={
        obj:{},
        editor_handler:0,
        sendButton:'#wp-chatbot-send-message',
        messageEditor:'#wp-chatbot-editor',
        messageContainer:'#wp-chatbot-messages-container',
        messageWrapper:'.wp-chatbot-messages-wrapper',
        botContainer:'.wp-chatbot-ball-inner',
        messageLastChild:'#wp-chatbot-messages-container li:last',
        messageLastBot:'#wp-chatbot-messages-container .wp-chatbot-msg:last .wp-chatbot-paragraph',
        preLoadingTime:0,
        wildcardsShowTime:5000,
    }

    document.addEventListener("click", function(e) {
        // Toggle share menu
        if (e.target.closest(".share-toggle")) {
            e.preventDefault();
            let menu = e.target.closest(".qcld-share").querySelector(".share-menu");
            menu.style.display = menu.style.display === "none" ? "block" : "none";
        }

        // Find message content dynamically
        let msgItem = e.target.closest(".wp-chatbot-msg");
        if (!msgItem) return;

        let msgContent = msgItem.querySelector(".wp-chatbot-paragraph");
        if (!msgContent) return;

        // Extract plain text
        let msgText = msgContent.innerText.trim();
        let shareSite = window.location.origin; // Get the site URL dynamically (e.g., "https://www.example.com")
        // Ensure a trailing slash if it's meant to represent the root of the site
        if (!shareSite.endsWith('/')) {
            shareSite += '/';
        }
        let fullMsg = `${msgText}\n-- ${shareSite}`;
        let encodedMsg = encodeURIComponent(fullMsg);

        // Facebook (requires App ID)
        if (e.target.closest(".share-fb")) {
            e.preventDefault();

            // You must include a URL even if you're just sharing text
            const shareURL = encodeURIComponent(window.location.href); // or your chatbot page URL
            const fbShareURL = "https://www.facebook.com/sharer/sharer.php?u=" + shareURL + "&quote=" + encodedMsg;

            window.open(fbShareURL, "_blank", "width=600,height=400");
        }

        // WhatsApp
        if (e.target.closest(".share-wa")) {
            e.preventDefault();
            window.open("https://wa.me/?text=" + encodedMsg, "_blank");
        }

        // X (Twitter)
        if (e.target.closest(".share-x")) {
            e.preventDefault();
            window.open("https://twitter.com/intent/tweet?text=" + encodedMsg, "_blank");
        }

        // Email
        if (e.target.closest(".share-email")) {
            e.preventDefault();
            window.location.href = "mailto:?subject=Chatbot Message&body=" + encodedMsg;
        }
    });
    jQuery(document).ready(function($) {

    let reportedMessage = "";
    let modalElements = {}; // Store references to modal elements
    let isModalInitialized = false; // Flag to prevent re-attaching listeners

    /**
     * Initializes the report modal by finding its elements and attaching event listeners.
     * This function is designed to be called only once, the first time the report icon is clicked,
     * to ensure all DOM elements are available.
     * @returns {boolean} True if initialization was successful, false otherwise.
     */
    function setupReportModal() {
        if (isModalInitialized) {
        return true; // Already initialized
        }

        const modal = document.getElementById("wpbot-report-modal");
        const emailInput = document.getElementById("wpbot-report-email");
        const textInput = document.getElementById("wpbot-report-text");
        const cancelBtn = document.getElementById("wpbot-report-cancel");
        const reportForm = document.getElementById("wpbot-report-form");

        if (!modal || !emailInput || !textInput || !cancelBtn || !reportForm) {
        console.error("❌ One or more modal elements missing in DOM. Cannot initialize report modal.");
        return false; // Initialization failed
        }

        // Store references to the elements
        modalElements = { modal, emailInput, textInput, cancelBtn, reportForm };

        // Attach event listener for the cancel button
        modalElements.cancelBtn.addEventListener("click", function() {
        modalElements.modal.style.display = "none";
        });

        // Attach event listener for the form submission
        modalElements.reportForm.addEventListener("submit", function(e) {
        e.preventDefault();

        let email = modalElements.emailInput.value.trim();
        let reportText = modalElements.textInput.value.trim();

        if (!email || !reportText) {
            alert("Please fill in both fields.");
            return;
        }

        // Save email to localStorage
        localStorage.setItem("shopperemail", email);

        // Build meta info for the report
        let meta = "Source URL: " + window.location.href + " | User Agent: " + navigator.userAgent;

        // Send report via AJAX
        $.post(wp_chatbot_obj.ajax_url, {
            action: "wpbot_save_report",
            user_id: globalwpw.settings.obj.current_user_id,
            conversation_id: 3,
            message: reportedMessage, // Use the message captured when the icon was clicked
            report_text: reportText,
            email: email,
            meta_info: meta
        }, function(response) {
            if (response.success) {
            console.log("Report sent successfully.");
            // The original line `jQuery(e.target.closest(".fa fa-commenting-o")).addClass("submitted");`
            // was incorrect as `e.target` here refers to the form, not the original icon.
            // To mark the icon, a reference to it would need to be stored when it was clicked.
            } else {
            console.log("Failed to send report.");
            }
            modalElements.modal.style.display = "none"; // Hide modal after submission
        });
        });

        isModalInitialized = true; // Mark as initialized
        return true; // Initialization successful
    }

    // Event listener for clicks on the document to detect report icon clicks
    document.addEventListener("click", function(e) {
        if (e.target.closest(".fa-commenting-o")) {
        e.preventDefault();
        console.log("Report icon clicked");

        // Attempt to initialize the modal elements and listeners if not already done.
        // This ensures elements are looked up only when needed, making it more robust
        // against timing issues if the modal HTML is loaded asynchronously or late.
        if (!setupReportModal()) {
            return; // If initialization failed (elements not found), stop here.
        }

        // Now that we are sure modal elements are available, proceed to open the modal.
        let msgItem = e.target.closest(".wp-chatbot-msg");
        if (msgItem) {
            reportedMessage = msgItem.querySelector(".wp-chatbot-paragraph").innerText.trim();
        } else {
            reportedMessage = ""; // Fallback if message item not found
        }

        // Prefill email from localStorage if available
        let shopperEmail = localStorage.getItem("shopperemail");
        modalElements.emailInput.value = shopperEmail ? shopperEmail : "";

        // Clear previous report text
        modalElements.textInput.value = "";
        
        // Display the modal
        modalElements.modal.style.display = "block";
        }
    });
    });
    jQuery(document).on('click', '.qc_wpbot_chat_link', function (e) {
        console.log("Chat link clicked");
        e.preventDefault();
        jQuery("#wp-chatbot-ball").trigger("click");
        jQuery("#wp-chatbot-chat-container").show();
    });
    document.addEventListener("click", function (e) {
        const likeIcon = e.target.closest(".dashicons-thumbs-up");
        const dislikeIcon = e.target.closest(".dashicons-thumbs-down");

        if (!likeIcon && !dislikeIcon) return; // only handle like/dislike clicks
        e.preventDefault();

        const msgItem = e.target.closest(".wp-chatbot-msg");
        const feedbackContainer = jQuery(msgItem).find(".qcld-like-dislike-icon");
        const likeAnchor = jQuery(msgItem).find(".dashicons-thumbs-up").parent("a");
        const dislikeAnchor = jQuery(msgItem).find(".dashicons-thumbs-down").parent("a");

        let feedbackType = "";
        let isToggleOff = false;

        if (likeIcon) {
            // If like is already active → toggle it off
            if (likeAnchor.hasClass("liked")) {
            likeAnchor.removeClass("liked");
            likeIcon.classList.remove("liked");
            isToggleOff = true;
            } else {
            // Activate like, deactivate dislike
            likeAnchor.addClass("liked");
            likeIcon.classList.add("liked");
            dislikeAnchor.removeClass("disliked");
            jQuery(msgItem).find(".dashicons-thumbs-down").removeClass("disliked");
            feedbackType = "like";
            }
        } else if (dislikeIcon) {
            // If dislike is already active → toggle it off
            if (dislikeAnchor.hasClass("disliked")) {
            dislikeAnchor.removeClass("disliked");
            dislikeIcon.classList.remove("disliked");
            isToggleOff = true;
            } else {
            // Activate dislike, deactivate like
            dislikeAnchor.addClass("disliked");
            dislikeIcon.classList.add("disliked");
            likeAnchor.removeClass("liked");
            jQuery(msgItem).find(".fa-thumbs-o-up").removeClass("liked");
            feedbackType = "dislike";
            }
        }

        // 🔹 Only send feedback if toggled ON
        if (!isToggleOff && feedbackType) {
            let message = msgItem.querySelector(".wp-chatbot-paragraph").innerText.trim();
            let meta =
            "Source URL: " +
            window.location.href +
            " | User Agent: " +
            navigator.userAgent;

            jQuery.post(
            wp_chatbot_obj.ajax_url,
            {
                action: "wpbot_save_feedback",
                user_id: globalwpw.settings.obj.current_user_id,
                conversation_id: 3,
                message: message,
                feedback: feedbackType,
                meta_info: meta,
            },
            function (response) {
                if (response.success) {
                console.log("Feedback saved:", feedbackType);
                } else {
                console.log("Failed to save feedback.");
                }
            }
            );
        } else {
            console.log("Feedback toggled off, not saving.");
        }
    });

// ---------------------------------------------------------------------------
// Streaming helpers
// ---------------------------------------------------------------------------

function qcldInlineMarkdown(text) {
    text = text.replace(/`([^`]+)`/g, '<code>$1</code>');
    text = text.replace(/\*\*([^*]+)\*\*/g, '<strong>$1</strong>');
    text = text.replace(/__([^_]+)__/g, '<strong>$1</strong>');
    text = text.replace(/\*([^*\n]+)\*/g, '<em>$1</em>');
    text = text.replace(/_([^_\n]+)_/g, '<em>$1</em>');
    text = text.replace(/\[([^\]]+)\]\((https?:\/\/[^\s)]+)\)/g,
        '<a href="$2" target="_blank" rel="noopener noreferrer">$1</a>');
    return text;
}

function qcldParseMarkdown(text) {
    if (!text) { return ''; }
    var lines       = text.split('\n');
    var html        = '';
    var inCode      = false;
    var inUL        = false;
    var inOL        = false;
    var codeLines   = [];

    function closeList() {
        if (inUL) { html += '</ul>'; inUL = false; }
        if (inOL) { html += '</ol>'; inOL = false; }
    }

    for (var i = 0; i < lines.length; i++) {
        var line = lines[i];

        // Fenced code block toggle
        if (/^```/.test(line)) {
            if (inCode) {
                html += '<pre><code>' + codeLines.join('\n').replace(/</g,'&lt;').replace(/>/g,'&gt;') + '</code></pre>';
                codeLines = [];
                inCode = false;
            } else {
                closeList();
                inCode = true;
            }
            continue;
        }
        if (inCode) { codeLines.push(line); continue; }

        // Headings
        var hm = line.match(/^(#{1,6})\s+(.*)/);
        if (hm) {
            closeList();
            var lvl = hm[1].length;
            html += '<h' + lvl + '>' + qcldInlineMarkdown(hm[2]) + '</h' + lvl + '>';
            continue;
        }

        // Horizontal rule
        if (/^---+$/.test(line.trim())) {
            closeList();
            html += '<hr>';
            continue;
        }

        // Unordered list
        var ulm = line.match(/^\s*[-*+]\s+(.*)/);
        if (ulm) {
            if (inOL) { html += '</ol>'; inOL = false; }
            if (!inUL) { html += '<ul>'; inUL = true; }
            html += '<li>' + qcldInlineMarkdown(ulm[1]) + '</li>';
            continue;
        }

        // Ordered list
        var olm = line.match(/^\s*\d+\.\s+(.*)/);
        if (olm) {
            if (inUL) { html += '</ul>'; inUL = false; }
            if (!inOL) { html += '<ol>'; inOL = true; }
            html += '<li>' + qcldInlineMarkdown(olm[1]) + '</li>';
            continue;
        }

        // Blank line
        if (line.trim() === '') {
            closeList();
            html += '<br>';
            continue;
        }

        // Normal line
        closeList();
        html += qcldInlineMarkdown(line) + '<br>';
    }

    if (inCode) { html += '<pre><code>' + codeLines.join('\n') + '</code></pre>'; }
    closeList();
    return html;
}

function qcldTypeCharacterByCharacter($target, text, speed, onComplete) {
    speed      = speed || 10;
    onComplete = onComplete || function(){};

    var i = 0;
    function type() {
        if (i < text.length) {
            $target.append(document.createTextNode(text.charAt(i)));
            i++;
            setTimeout(type, speed);
        } else {
            onComplete();
        }
    }
    type();
}

function qcldStreamOpenAI(dataObj) {
    fetch(qcld_chatbot_obj.stream_endpoint, {
        method: 'POST',
        headers: { 'Content-Type': 'application/x-www-form-urlencoded' },
        body: new URLSearchParams(dataObj)
    })
    .then(function(response) {
        if (!response.ok || !response.body) {
            throw new Error('Network response was not OK or empty body');
        }

        var reader      = response.body.getReader();
        var decoder     = new TextDecoder('utf-8');
        var buffer      = '';
        var queue       = [];
        var isTyping    = false;
        var streamEnded = false;
        var msgBuffer   = '';

        function finalize() {
            var finalMsg = msgBuffer;
            var isFormInProgress = qcldIsAiFormInProgress();

            // The streaming endpoint never receives __AI_FORM_IN_PROGRESS__ markers
            // (those are only added by the non-streaming PHP handler). So we also
            // check whether the original request was sent with an active AI action.
            if (dataObj.active_ai_action && dataObj.active_ai_action !== '') {
                isFormInProgress = true;
            }

            if (finalMsg.indexOf('__AI_FORM_IN_PROGRESS__') !== -1) {
                isFormInProgress = true;
                finalMsg = finalMsg.replace(/__AI_FORM_IN_PROGRESS__/g, '').trim();
            }

            // qcldIsAiFormInProgress() above only reflects context from BEFORE this
            // response. If this response itself carries the AI_FORM_DATA completion
            // block, the form is done as of now regardless of that stale history.
            var isFormCompletion = finalMsg.indexOf('AI_FORM_DATA') !== -1;
            if (isFormCompletion) {
                isFormInProgress = false;
            }

            finalMsg = wpwMsg.oncommand_filter(finalMsg);

            if (typeof globalwpw !== 'undefined' && typeof globalwpw.aiContext !== 'undefined') {
                globalwpw.aiContext.push({role: 'assistant', content: finalMsg});
                if (globalwpw.aiContext.length > 10) {
                    globalwpw.aiContext.shift();
                }
            }

            // Replace raw typed text with formatted HTML
            var $para = jQuery('.wp-chatbot-msg').last().find('.wp-chatbot-paragraph');
            if (finalMsg.trim()) {
                $para.html(qcldParseMarkdown(finalMsg));
            }
            // Reactions (like/dislike/report/share) don't apply to the form
            // completion summary card itself, only to normal AI chat replies.
            if (!isFormInProgress && !isFormCompletion) {
                jQuery(globalwpw.settings.messageContainer)
                    .find('.wp-chatbot-msg:last .qcld-like-dislike-icon')
                    .css('display', 'block');
            }
                
            if(!isFormInProgress && (globalwpw.settings.obj.qcld_disable_repited_startmenu != "1") && ((globalwpw.settings.obj.disable_back_to_start != '1' && globalwpw.settings.obj.skip_greetings_and_menu != 1))){
                wpwMsg.single_nobg(
                    '<span class="qcld-chatbot-wildcard qcld_back_to_start" data-wildcart="back">' +
                    wpwKits.randomMsg(globalwpw.settings.obj.back_to_start) +
                    '</span>'
                );
            }
            setTimeout(function() {
                jQuery(globalwpw.settings.botContainer)
                    .stop(true)
                    .animate({ scrollTop: jQuery(globalwpw.settings.botContainer)[0].scrollHeight }, 400);
            }, 150);
            wpwKits.scrollTo();
        }

        function processQueue() {
            if (isTyping || queue.length === 0) {
                if (streamEnded && !isTyping && queue.length === 0) {
                    finalize();
                }
                return;
            }

            isTyping = true;
            var nextChunk = queue.shift();
            msgBuffer += nextChunk;

            // If we've started receiving the data block or internal flags, hide it from the UI!
            // We use '__AI_' as the trigger so it stops rendering even partial tags like '__AI_FORM_DATA__' or '__AI_FORM_IN_PROGRESS__'.
            if (msgBuffer.indexOf('__AI_') !== -1) {
                isTyping = false;
                processQueue();
                return;
            }

            var $para = jQuery('.wp-chatbot-msg').last().find('.wp-chatbot-paragraph');
            if ($para.length) {
                $para.find('.wp-chatbot-comment-loader').remove();
                var $span = jQuery('<span>');
                $para.append($span);
                qcldTypeCharacterByCharacter($span, nextChunk, 10, function() {
                    isTyping = false;
                    processQueue();
                    wpwKits.scrollTo();
                });
            } else {
                isTyping = false;
                processQueue();
            }
        }

        function read() {
            reader.read().then(function(result) {
                if (result.done) { return; }

                buffer += decoder.decode(result.value, { stream: true });
                var lines = buffer.split('\n');
                buffer = lines.pop();

                for (var i = 0; i < lines.length; i++) {
                    var line = lines[i].trim();
                    if (!line) { continue; }
                    if (line.indexOf('data:') === 0) {
                        var jsonStr = line.replace(/^data:\s*/, '');
                        if (jsonStr === '[DONE]') {
                            streamEnded = true;
                            if (!isTyping && queue.length === 0) { finalize(); }
                            return;
                        }
                        try {
                            var parsed  = JSON.parse(jsonStr);
                            var content = '';
                            if (parsed.choices && parsed.choices[0] && parsed.choices[0].delta) {
                                content = parsed.choices[0].delta.content || '';
                            } else if (parsed.delta && parsed.delta.content) {
                                content = parsed.delta.content;
                            }
                            if (content) {
                                queue.push(content);
                                processQueue();
                                wpwKits.scrollTo();
                            }
                        } catch(e) {
                            console.warn('Streaming parse error:', e, jsonStr);
                        }
                    }
                }
                read();
            }).catch(function(err) { console.error('Stream read error:', err); });
        }

        read();
    })
    .catch(function(err) { console.error('Stream fetch error:', err); });
}

})(jQuery);