'handleTicketView' ]; if (isset($methodMaps[$route])) { $this->{$methodMaps[$route]}(); } } public function handleTicketView() { if (!Helper::isPublicSignedTicketEnabled()) { $this->handleInvalidTicket(); } else { $this->handleValidTicket(); } } /** * Display the attachment. * * Uses the new rewrite endpoint to get an attachment ID * and display the attachment if the currently logged in user * has the authorization to. * * @return void * @since 3.2.0 */ public function view_attachment() { $attachmentHash = sanitize_text_field($_REQUEST['fst_file']); if (empty($attachmentHash)) { die('Invalid Attachment Hash'); } $attachment = $this->getAttachmentByHash($attachmentHash); if (!$attachment) { die('Invalid Attachment Hash'); } // check signature hash if (!$this->validateAttachmentSignature($attachment)) { $dieMessage = esc_html__('Sorry, Your secure sign is invalid, Please reload the previous page and get new signed url', 'fluent-support'); die(esc_html($dieMessage)); // Escaping the die message again for safety } //If external file if ('local' !== $attachment->driver) { if(!empty($attachment->full_url)){ $this->redirectToExternalAttachment($attachment->full_url); }else{ die('File could not be found'); } } //Handle Local file if (!file_exists($attachment->file_path)) { die('File could not be found'); } $this->serveLocalAttachment($attachment); } private function getAttachmentByHash($attachmentHash) { return Attachment::where('file_hash', $attachmentHash)->first(); } private function validateAttachmentSignature($attachment) { $sign = md5($attachment->id . date('YmdH')); return $sign === $_REQUEST['secure_sign']; } private function handleInvalidTicket() { $ticketId = absint(Arr::get($_REQUEST, 'ticket_id')); $ticket = Ticket::where('id', $ticketId)->first(); if (!$ticket) { $this->showInvalidPortalMessage(); } else { $this->redirectToTicketView($ticket); } } private function handleValidTicket() { $ticketHash = sanitize_text_field(Arr::get($_REQUEST, 'support_hash')); $ticketId = absint(Arr::get($_REQUEST, 'ticket_id')); $ticket = Ticket::where('hash', $ticketHash)->where('id', $ticketId)->first(); if (!$ticket) { $this->showInvalidPortalMessage(); } elseif (get_current_user_id()) { $this->redirectToTicketView($ticket); } } private function showInvalidPortalMessage() { echo '

' . esc_html__('Invalid Support Portal URL', 'fluent-support') . '

'; die(); } private function redirectToTicketView($ticket) { $redirectUrl = Helper::getTicketViewUrl($ticket); $this->redirectToExternalAttachment($redirectUrl); } private function redirectToExternalAttachment($redirectUrl) { wp_redirect($redirectUrl, 307); exit(); } // Helper method to serve an attachment private function serveLocalAttachment($attachment) { $file_path = realpath($attachment->file_path); $uploads = wp_upload_dir(); $uploads_dir = realpath($uploads['basedir']); // Ensures both paths are absolute if (!$file_path || !$uploads_dir || strpos($file_path, $uploads_dir) !== 0 || !file_exists($file_path)) { wp_die(esc_html__('File not found or access denied', 'fluent-support'), 403); return; } ob_get_clean(); ini_set('user_agent', 'Fluent Support/' . FLUENT_SUPPORT_VERSION . '; ' . esc_url(get_bloginfo('url'))); header("Content-Type: " . esc_attr($attachment->file_type)); header("Content-Disposition: inline; filename=\"" . esc_attr($attachment->title) . "\""); readfile($file_path); die(); } }