# fluent-support/1.4.0/database/Migrations/TicketsMigrator.php

Fluent Support – Helpdesk & Customer Support Ticket System, version 1.4.0. 61 lines.

- Page: https://pluginprobe.com/plugins/fluent-support/1.4.0/code/database/Migrations/TicketsMigrator.php
- Raw: https://pluginprobe.com/plugins/fluent-support/1.4.0/raw/database/Migrations/TicketsMigrator.php
- Modified: 2021-11-12T14:57:38+00:00

Line numbers below start at 1. Link to a line or a range by appending a fragment to the
page URL, for example `https://pluginprobe.com/plugins/fluent-support/1.4.0/code/database/Migrations/TicketsMigrator.php#L10-L20`.

```php
<?php

namespace FluentSupport\Database\Migrations;

class TicketsMigrator
{
    static $tableName = 'fs_tickets';

    public static function migrate()
    {
        global $wpdb;

        $charsetCollate = $wpdb->get_charset_collate();

        $table = $wpdb->prefix . static::$tableName;

        if ($wpdb->get_var("SHOW TABLES LIKE '$table'") != $table) {
            $sql = "CREATE TABLE $table (
                `id` BIGINT(20) UNSIGNED NOT NULL PRIMARY KEY AUTO_INCREMENT,
                `customer_id` BIGINT(20) UNSIGNED NULL,
                `agent_id` BIGINT(20) UNSIGNED NULL,
                `mailbox_id` BIGINT(20) UNSIGNED NULL,
                `product_id` BIGINT(20) UNSIGNED NULL,
                `ticket_type_id` BIGINT(20) UNSIGNED NULL,
                `product_source` VARCHAR(192) NULL,
                `privacy` VARCHAR(100) DEFAULT 'private',
                `priority` VARCHAR(100) DEFAULT 'normal',
                `client_priority` VARCHAR(100) DEFAULT 'normal',
                `status` VARCHAR(100) DEFAULT 'new',
                `title` VARCHAR(192) NULL,
                `slug` VARCHAR(192) NULL,
                `hash` VARCHAR(192) NULL,
                `content_hash` VARCHAR(192) NULL,
                `message_id` VARCHAR(192) NULL,
                `source` VARCHAR(192) NULL,
                `content` LONGTEXT NULL,
                `secret_content` LONGTEXT NULL,
                `last_agent_response` TIMESTAMP NULL,
                `last_customer_response` TIMESTAMP NULL,
                `waiting_since` TIMESTAMP NULL,
                `response_count` INT(11) DEFAULT 0,
                `first_response_time` INT(11) NULL, /* Seconds took for first contact */
                `total_close_time` INT(11) NULL, /* Seconds took for closing this ticket */
                `resolved_at` TIMESTAMP NULL,
                `closed_by` BIGINT(20) UNSIGNED NULL,
                `created_at` TIMESTAMP NULL,
                `updated_at` TIMESTAMP NULL
            ) $charsetCollate;";
            dbDelta($sql);
        } else {
            // @todo: We will remove this on final release
            // This is only for beta users
            $existing_columns = $wpdb->get_col("DESC {$table}", 0);
            if(!in_array('waiting_since', $existing_columns)) {
                $query = 'ALTER TABLE '.$table.' ADD `waiting_since` timestamp NULL AFTER `last_customer_response`';
                $wpdb->query($query);
            }
        }
    }
}

```