__('Here are a few tickets you may want to take a look at', 'fluent-support'), 'dashboard_all_catch_up' => __('Looks like you have caught up everything for now.', 'fluent-support'), 'Your Overview for Today' => __('Your Overview for Today', 'fluent-support'), 'Your Business Details' => __('Your Business Details', 'fluent-support'), 'support_portal_ready' => __('Awesome! Your support portal is ready to go!', 'fluent-support'), 'Ticket Email Settings' => __('Ticket Email Settings', 'fluent-support'), 'Business Name' => __('Business Name', 'fluent-support'), 'Business Email' => __('Business Email', 'fluent-support'), 'email_can_be_send' => __('Please make sure your website can send emails from this email address', 'fluent-support'), 'Good' => __('Good', 'fluent-support'), 'Good Job' => __('Good Job', 'fluent-support'), 'tickets' => __('tickets', 'fluent-support'), 'Tickets' => __('Tickets', 'fluent-support'), 'are waiting for reply with' => __('are waiting for reply with', 'fluent-support'), 'wait time' => __('wait time', 'fluent-support'), 'max wait time' => __('max wait time', 'fluent-support'), 'shortcode_auto_page_creation' => __('Create a page automatically with the shortcode', 'fluent-support'), 'Complete Setup' => __('Complete Setup', 'fluent-support'), 'Setup Associate Product/Services for Tickets' => __('Setup Associate Product/Services for Tickets', 'fluent-support'), 'Manage Support Staff' => __('Manage Support Staff', 'fluent-support'), 'Global Settings' => __('Global Settings', 'fluent-support'), 'Go to Dashboard' => __('Go to Dashboard', 'fluent-support'), 'Use shortcode' => __('Use shortcode', 'fluent-support'), 'in the selected page' => __('in the selected page', 'fluent-support'), 'Please setup your support portal first' => __('Please setup your support portal first', 'fluent-support'), 'Support Portal Page (For Customers)' => __('Support Portal Page (For Customers)', 'fluent-support'), 'eg: Awesome Business Inc' => __('eg: Awesome Business Inc', 'fluent-support'), 'From Email Address' => __('From Email Address', 'fluent-support'), 'Update Customer' => __('Update Customer', 'fluent-support'), 'Create Customer' => __('Create Customer', 'fluent-support'), 'Add new customer' => __('Add new customer', 'fluent-support'), 'First Name' => __('First Name', 'fluent-support'), 'Last Name' => __('Last Name', 'fluent-support'), 'Email' => __('Email', 'fluent-support'), 'afternoon' => __('afternoon', 'fluent-support'), 'evening' => __('evening', 'fluent-support'), 'morning' => __('morning', 'fluent-support'), 'completed' => __('completed', 'fluent-support'), 'All Customers' => __('All Customers', 'fluent-support'), 'Add Customer' => __('Add Customer', 'fluent-support'), 'Search Customers' => __('Search Customers', 'fluent-support'), 'ID' => __('ID', 'fluent-support'), 'Name' => __('Name', 'fluent-support'), 'Last Activity' => __('Last Activity', 'fluent-support'), 'Stats' => __('Stats', 'fluent-support'), 'Title' => __('Title', 'fluent-support'), 'Status' => __('Status', 'fluent-support'), 'Manage' => __('Manage', 'fluent-support'), 'Email Subject' => __('Email Subject', 'fluent-support'), 'Email Body' => __('Email Body', 'fluent-support'), 'enable_email' => __('Enable This Email Notification', 'fluent-support'), 'can_not_edit_subject' => __('You can not edit subject for this email. This subject pattern is required for email reply parsing', 'fluent-support'), 'Save Settings' => __('Save Settings', 'fluent-support'), 'Available Smartcodes' => __('Available Smartcodes', 'fluent-support'), 'Customer First Name' => __('Customer First Name', 'fluent-support'), 'Customer Last Name' => __('Customer Last Name', 'fluent-support'), 'Customer Full Name' => __('Customer Full Name', 'fluent-support'), 'Customer Email' => __('Customer Email', 'fluent-support'), 'Ticket ID' => __('Ticket ID', 'fluent-support'), 'Ticket Title' => __('Ticket Title', 'fluent-support'), 'Ticket Content' => __('Ticket Content', 'fluent-support'), 'Agent First Name' => __('Agent First Name', 'fluent-support'), 'Agent Last Name' => __('Agent Last Name', 'fluent-support'), 'Agent Full Name' => __('Agent Full Name', 'fluent-support'), 'Response Title' => __('Response Title', 'fluent-support'), 'Response Content' => __('Response Content', 'fluent-support'), 'Business Inboxes' => __('Business Inboxes', 'fluent-support'), 'Add New Business Inbox' => __('Add New Business Inbox', 'fluent-support'), 'Delete' => __('Delete', 'fluent-support'), 'View Settings' => __('View Settings', 'fluent-support'), 'Add a New Business Inbox' => __('Add a New Business Inbox', 'fluent-support'), 'Inbox Name' => __('Inbox Name', 'fluent-support'), 'Support Channel' => __('Support Channel', 'fluent-support'), 'Web Based' => __('Web Based', 'fluent-support'), 'email' => __('email', 'fluent-support'), 'Email Based (MailBox)' => __('Email Based (MailBox)', 'fluent-support'), 'Mapped Email' => __('Mapped Email', 'fluent-support'), 'mapped_webhook_email' => __('Please forward your emails from "Support Inbox Email" so it can auto-sync the tickets', 'fluent-support'), 'Cancel' => __('Cancel', 'fluent-support'), 'Add Business Inbox' => __('Add Business Inbox', 'fluent-support'), 'Are You Sure? You can not undo this action.' => __('Are You Sure? You can not undo this action.', 'fluent-support'), 'Fallback Business' => __('Fallback Business', 'fluent-support'), 'Select related Product/Service' => __('Select related Product/Service', 'fluent-support'), 'select_fallback_business' => __('Please select the fallback business in where the existing tickets will be transferred', 'fluent-support'), 'Confirm Delete This Business' => __('Confirm Delete This Business', 'fluent-support'), 'Please provide fallback box' => __('Please provide fallback box', 'fluent-support'), 'Settings' => __('Settings', 'fluent-support'), 'Inbox Settings' => __('Inbox Settings', 'fluent-support'), 'Email Settings' => __('Email Settings', 'fluent-support'), 'admin_get_email' => __('Please provide the email address where admin will get email if enabled in email settings', 'fluent-support'), 'Admin Email Address' => __('Admin Email Address', 'fluent-support'), 'web' => __('web', 'fluent-support'), 'Email Footer For Customers' => __('Email Footer For Customers', 'fluent-support'), 'see_available_dynamic_shortcodes' => __('Click to see Available Dynamic Codes', 'fluent-support'), 'Ticket Public URL' => __('Ticket Public URL', 'fluent-support'), 'Ticket Received Welcome Email' => __('Ticket Received Welcome Email', 'fluent-support'), 'Ticket Closed By Agent' => __('Ticket Closed By Agent', 'fluent-support'), 'Individual Performance' => __('Individual Performance', 'fluent-support'), 'To' => __('To', 'fluent-support'), 'Start' => __('Start', 'fluent-support'), 'End' => __('End', 'fluent-support'), 'Agent' => __('Agent', 'fluent-support'), 'Responses' => __('Responses', 'fluent-support'), 'Interactions' => __('Interactions', 'fluent-support'), 'Open Tickets' => __('Open Tickets', 'fluent-support'), 'Closed' => __('Closed', 'fluent-support'), 'Current Overall' => __('Current Overall', 'fluent-support'), 'Waiting Tickets' => __('Waiting Tickets', 'fluent-support'), 'Average Waiting' => __('Average Waiting', 'fluent-support'), 'Max Waiting' => __('Max Waiting', 'fluent-support'), 'Today' => __('Today', 'fluent-support'), 'Yesterday' => __('Yesterday', 'fluent-support'), 'Last Week' => __('Last Week', 'fluent-support'), 'Last Month' => __('Last Month', 'fluent-support'), 'Last 3 Months' => __('Last 3 Months', 'fluent-support'), 'Last 6 Months' => __('Last 6 Months', 'fluent-support'), 'Last 1 Year' => __('Last 1 Year', 'fluent-support'), 'Total Summaries' => __('Total Summaries', 'fluent-support'), 'Your Overall Stats' => __('Your Overall Stats', 'fluent-support'), 'Agents Reports' => __('Agents Reports', 'fluent-support'), 'Personal Reports' => __('Personal Reports', 'fluent-support'), 'Quick Stats' => __('Quick Stats', 'fluent-support'), 'Saved Replies' => __('Saved Replies', 'fluent-support'), 'Create New' => __('Create New', 'fluent-support'), 'Product' => __('Product', 'fluent-support'), 'Created By' => __('Created By', 'fluent-support'), 'Created On' => __('Created On', 'fluent-support'), 'Action' => __('Action', 'fluent-support'), 'create_reply_template' => __('Create reply templates and quickly send responses to the tickets.', 'fluent-support'), 'pro_promo' => __('This is a pro feature. Please upgrade to Fluent Support Pro to use this feature', 'fluent-support'), 'Edit Reply' => __('Edit Reply', 'fluent-support'), 'Create New Reply' => __('Create New Reply', 'fluent-support'), 'Reply Title' => __('Reply Title', 'fluent-support'), 'Content' => __('Content', 'fluent-support'), 'Prefered Product' => __('Prefered Product', 'fluent-support'), 'Update' => __('Update', 'fluent-support'), 'Upgrade To Pro' => __('Upgrade To Pro', 'fluent-support'), 'Are you sure, You want to delete this?' => __('Are you sure, You want to delete this?', 'fluent-support'), 'Global Email Settings' => __('Global Email Settings', 'fluent-support'), 'Ticket Submitted' => __('Ticket Submitted', 'fluent-support'), 'Ticket Assigned' => __('Ticket Assigned', 'fluent-support'), 'Replied By Customer' => __('Replied By Customer', 'fluent-support'), 'Replied By Agent' => __('Replied By Agent', 'fluent-support'), 'Closed by Customer' => __('Closed by Customer', 'fluent-support'), 'Closed by Agent' => __('Closed by Customer', 'fluent-support'), 'Integration Settings' => __('Integration Settings', 'fluent-support'), 'Settings could not be found' => __('Settings could not be found', 'fluent-support'), 'Products' => __('Products', 'fluent-support'), 'Description' => __('Description', 'fluent-support'), 'Edit Product' => __('Edit Product', 'fluent-support'), 'Create New Supported Product' => __('Create New Supported Product', 'fluent-support'), 'Product Title' => __('Product Title', 'fluent-support'), 'Product Description' => __('Product Description', 'fluent-support'), 'Tags' => __('Tags', 'fluent-support'), 'Ticket Types' => __('Ticket Types', 'fluent-support'), 'Support Staffs' => __('Support Staffs', 'fluent-support'), 'Notification Integrations' => __('Notification Integrations', 'fluent-support'), 'Add New' => __('Add New', 'fluent-support'), 'Search Agents' => __('Search Agents', 'fluent-support'), 'Permissions' => __('Permissions', 'fluent-support'), 'Replies' => __('Replies', 'fluent-support'), 'Edit Staff' => __('Edit Staff', 'fluent-support'), 'Add New Support Staff' => __('Add New Support Staff', 'fluent-support'), 'Agent Email' => __('Agent Email', 'fluent-support'), 'agent_title' => __('Agent Job Title( ex: Developer, Support Staff )', 'fluent-support'), 'Telegram Integration' => __('Telegram Integration', 'fluent-support'), 'Telegram Chat ID' => __('Telegram Chat ID', 'fluent-support'), 'Create' => __('Create', 'fluent-support'), 'Confirm Delete' => __('Confirm Delete', 'fluent-support'), 'Invalid ID' => __('Invalid ID', 'fluent-support'), 'Please Provide Fallback Agent ID' => __('Please Provide Fallback Agent ID', 'fluent-support'), 'Fallback Agent ID' => __('Fallback Agent ID', 'fluent-support'), 'Ticket Tags' => __('Ticket Tags', 'fluent-support'), 'segment_ticket_by_tags' => __('Add Tags and segment your tickets by tags filter then you can also do bulk actions', 'fluent-support'), 'Edit Tag' => __('Edit Tag', 'fluent-support'), 'Create New Ticket Tag' => __('Create New Ticket Tag', 'fluent-support'), 'Tag Title' => __('Tag Title', 'fluent-support'), 'Tag Description' => __('Tag Description', 'fluent-support'), 'Save' => __('Save', 'fluent-support'), 'ticket_type_help_text' => __('It will help your agents to understand the ticket type like feature suggestion, bug report etc', 'fluent-support'), 'Update Type' => __('Update Type', 'fluent-support'), 'Create New Ticket Type' => __('Create New Ticket Type', 'fluent-support'), 'Ticket Type Title' => __('Ticket Type Title', 'fluent-support'), 'Ticket Type Description' => __('Ticket Type Description', 'fluent-support'), 'Add Tags' => __('Add Tags', 'fluent-support'), 'No available tags found' => __('No available tags found', 'fluent-support'), 'Open' => __('Open', 'fluent-support'), 'Active' => __('Active', 'fluent-support'), 'New' => __('New', 'fluent-support'), 'All' => __('All', 'fluent-support'), 'All Products' => __('All Products', 'fluent-support'), 'Support Staff' => __('Support Staff', 'fluent-support'), 'All Support Staff' => __('All Support Staff', 'fluent-support'), 'Un-Assigned' => __('Un-Assigned', 'fluent-support'), 'Priority (Admin)' => __('Priority (Admin)', 'fluent-support'), 'Priority (Customer)' => __('Priority (Customer)', 'fluent-support'), 'Filter By Tags' => __('Filter By Tags', 'fluent-support'), 'Filter By Ticket Type' => __('Filter By Ticket Type', 'fluent-support'), 'Ticket Type' => __('Ticket Type', 'fluent-support'), 'Search' => __('Search', 'fluent-support'), 'Waiting for Reply' => __('Waiting for Reply', 'fluent-support'), 'Please input' => __('Please input', 'fluent-support'), 'Reset Filters' => __('Reset Filters', 'fluent-support'), 'Priority' => __('Priority', 'fluent-support'), 'Client Priority' => __('Client Priority', 'fluent-support'), 'Product ID' => __('Product ID', 'fluent-support'), 'Last Agent Response' => __('Last Agent Response', 'fluent-support'), 'Last Customer Response' => __('Last Customer Response', 'fluent-support'), 'Waiting Time' => __('Waiting Time', 'fluent-support'), 'Response Count' => __('Response Count', 'fluent-support'), 'Created At' => __('Created At', 'fluent-support'), 'Currently Viewing' => __('Currently Viewing', 'fluent-support'), 'Click to upload' => __('Click to upload', 'fluent-support'), 'allowed_files_and_size' => __('Files with a size less than 2MB. Supported Types: images, text, pdf, zip', 'fluent-support'), 'File failed to upload' => __('File failed to upload', 'fluent-support'), 'Add Internal Note' => __('Add Internal Note', 'fluent-support'), 'Add Reply' => __('Add Reply', 'fluent-support'), 'Reply and Close' => __('Reply and Close', 'fluent-support'), 'internal_note_warning' => __('You are adding internal Note. Only support staff can see this note', 'fluent-support'), 'Update Response' => __('Update Response', 'fluent-support'), 'Templates' => __('Templates', 'fluent-support'), 'Search Replies' => __('Search Replies', 'fluent-support'), 'Previous Conversations' => __('Previous Conversations', 'fluent-support'), 'Add Ticket' => __('Add Ticket', 'fluent-support'), 'Manager' => __('Manager', 'fluent-support'), 'Date' => __('Date', 'fluent-support'), 'Ticket created at' => __('Ticket created at', 'fluent-support'), 'ticket_delete_warning' => __('Are you sure to delete the selected Tickets?', 'fluent-support'), 'Delete Selected Tickets' => __('Delete Selected Tickets', 'fluent-support'), 'bulk_ticket_close_warning' => __('Are you sure to close the selected Tickets?', 'fluent-support'), 'Close Selected Tickets' => __('Close Selected Tickets', 'fluent-support'), 'Reply To Selected Tickets' => __('Reply To Selected Tickets', 'fluent-support'), 'Create a Ticket' => __('Create a Ticket', 'fluent-support'), 'All Tickets' => __('All Tickets', 'fluent-support'), 'My Tickets' => __('My Tickets', 'fluent-support'), 'Assigned Agent ' => __('Assigned Agent ', 'fluent-support'), 'Close' => __('Close', 'fluent-support'), 'Click to Edit Subject' => __('Click to Edit Subject', 'fluent-support'), 'Press enter to save' => __('Press enter to save', 'fluent-support'), 'ticket_closed' => __('This ticket has been closed at', 'fluent-support'), 'Reopen This ticket' => __('Reopen This ticket', 'fluent-support'), 'added a note' => __('added a note', 'fluent-support'), 'replied' => __('replied', 'fluent-support'), 'Added By Email' => __('Added By Email', 'fluent-support'), 'Edit Response' => __('Edit Response', 'fluent-support'), 'Delete Response' => __('Delete Response', 'fluent-support'), 'response_delete_warning' => __('This will permanently delete response. Continue?', 'fluent-support'), 'error_msg_on_closed_ticket_edit' => __('You can not edit responses when it is in close state', 'fluent-support'), 'Select Customer' => __('Select Customer', 'fluent-support'), 'Select Business' => __('Select Business', 'fluent-support'), 'Subject' => __('Subject', 'fluent-support'), 'What\'s about this support ticket' => __('What\'s about this support ticket', 'fluent-support'), 'Ticket Details' => __('Ticket Details', 'fluent-support'), 'Related Product/Service' => __('Related Product/Service', 'fluent-support'), 'Select Priority' => __('Select Priority', 'fluent-support'), 'Create Ticket' => __('Create Ticket', 'fluent-support'), 'Submit a Support Ticket' => __('Submit a Support Ticket', 'fluent-support'), 'View All' => __('View All', 'fluent-support'), 'Please provide details about your problem' => __('Please provide details about your problem', 'fluent-support'), 'Select Your Ticket Type' => __('Select Your Ticket Type', 'fluent-support'), 'Write a reply' => __('Write a reply', 'fluent-support'), 'Close Ticket' => __('Close Ticket', 'fluent-support'), 'Reply' => __('Reply', 'fluent-support'), 'Private' => __('Private', 'fluent-support'), 'Public' => __('Public', 'fluent-support'), 'not_to_share_private_info' => __('Please do not share any private information.', 'fluent-support'), 'agent_and_officials_can_see' => __('Only you and official support agents can view this conversation', 'fluent-support'), 'This ticket is' => __('This ticket is', 'fluent-support'), 'by' => __('by', 'fluent-support'), 'started the conversation' => __('started the conversation', 'fluent-support'), 'View Your Tickets' => __('View Your Tickets', 'fluent-support'), 'Unknown error. Please reload this page' => __('Unknown error. Please reload this page', 'fluent-support'), 'You' => __('You', 'fluent-support'), 'Admin Priority' => __('Admin Priority', 'fluent-support'), 'Updating Custom Field Data' => __('Updating Custom Field Data', 'fluent-support'), 'Search Tags' => __('Search Tags', 'fluent-support'), 'Search Products' => __('Search Products', 'fluent-support'), 'Search Custom Fields' => __('Search Custom Fields', 'fluent-support'), 'Slack Integration' => __('Slack Integration', 'fluent-support'), 'Slack User ID' => __('Slack User ID', 'fluent-support'), 'Customer Management' => __('Customer Management', 'fluent-support'), 'Change Customer' => __('Change Customer', 'fluent-support'), 'Check overall activities' => __('Check overall activities', 'fluent-support'), 'tk_data_collect_using_customfield' => __('Add custom fields to your tickets and collect extra data from ticket open form.', 'fluent-support'), 'Custom Ticket Fields' => __('Custom Ticket Fields', 'fluent-support'), 'Custom Fields' => __('Custom Fields', 'fluent-support'), 'No Custom Fields Found' => __('No Custom Fields Found', 'fluent-support'), 'Add New Custom Field' => __('Add New Custom Field', 'fluent-support'), 'Update Custom Field' => __('Update Custom Field', 'fluent-support'), 'Add New Field' => __('Add New Field', 'fluent-support'), 'License Management' => __('License Management', 'fluent-support'), 'Label' => __('Label', 'fluent-support'), 'Slug' => __('Slug', 'fluent-support'), 'Type' => __('Type', 'fluent-support'), 'Actions' => __('Actions', 'fluent-support'), 'Verify License' => __('Verify License', 'fluent-support'), 'All Workflows' => __('All Workflows', 'fluent-support'), 'Add New WorkFlow' => __('Add New WorkFlow', 'fluent-support'), 'Customer First name' => __('Customer First name', 'fluent-support'), 'Customer Last name' => __('Customer Last name', 'fluent-support'), 'Support From Email' => __('Support From Email', 'fluent-support'), 'Select Product' => __('Select Product', 'fluent-support'), 'Job Title' => __('Job Title', 'fluent-support'), 'Note' => __('Note', 'fluent-support'), 'Address Line 1' => __('Address Line 1', 'fluent-support'), 'Address Line 2' => __('Address Line 2', 'fluent-support'), 'State' => __('State', 'fluent-support'), 'Zip Code' => __('Zip Code', 'fluent-support'), 'Country' => __('Country', 'fluent-support'), 'Support Tickets' => __('Support Tickets', 'fluent-support'), 'Unassigned' => __('Unassigned', 'fluent-support'), 'Inbox' => __('Inbox', 'fluent-support'), 'All Inbox' => __('All Inbox', 'fluent-support'), 'Client Priority: ' => __('Client Priority: ', 'fluent-support'), 'Additional Data' => __('Additional Data ', 'fluent-support'), 'No additional data found' => __('No additional data found', 'fluent-support'), 'Admin Priority:' => __('No additional data found', 'fluent-support'), 'Ticket created at ' => __('Ticket created at ', 'fluent-support'), 'Update Settings' => __('Update Settings', 'fluent-support'), 'Apply / Remove Tags on FluentCRM Profile' => __('Apply / Remove Tags on FluentCRM Profile', 'fluent-support'), 'block_instruction' => __('If you select Blocked status then this customer can not submit a ticket or any response', 'fluent-support'), 'Blocked' => __('Blocked', 'fluent-support'), ]; } }