# fluent-support/2.3.0/app/Services/Tickets/Importer/Common.php

Fluent Support – Helpdesk & Customer Support Ticket System, version 2.3.0. 67 lines.

- Page: https://pluginprobe.com/plugins/fluent-support/2.3.0/code/app/Services/Tickets/Importer/Common.php
- Raw: https://pluginprobe.com/plugins/fluent-support/2.3.0/raw/app/Services/Tickets/Importer/Common.php
- Modified: 2026-07-13T13:47:14+00:00

Line numbers below start at 1. Link to a line or a range by appending a fragment to the
page URL, for example `https://pluginprobe.com/plugins/fluent-support/2.3.0/code/app/Services/Tickets/Importer/Common.php#L10-L20`.

```php
<?php

namespace FluentSupport\App\Services\Tickets\Importer;

use FluentSupport\App\Models\Person;

class Common
{
    public static function updateOrCreatePerson($personData)
    {
        $emailArray = [
            'email' => $personData['email'],
            'person_type' => $personData['person_type']
        ];

        $person = Person::updateOrCreate($emailArray, $personData);
        return $person->toArray();
    }

    public static function formatPersonData($personData, $type)
    {
        if(!$personData) {
            return [];
        }

        $name = explode(' ', $personData->name);

        return [
            'first_name' => $name[0] ?? '',
            'last_name' => $name[1] ?? '',
            'email' => $personData->email ?? $personData->address ?? null,
            'person_type' => $type
        ];
    }

    // Download a file from a remote URL and create a new directory for this if not exists
    // Then save the file to the new directory and move this directory to a new given directory
    public static function downloadFile($remoteUrl, $baseDir, $fileName)
    {
        $filePath = $baseDir . $fileName;

        if (!file_exists($baseDir)) {
            mkdir($baseDir, 0777, true);
        }

        if (!file_exists($filePath)) {
            $response = wp_remote_get($remoteUrl, [
                'timeout' => 60,
                'stream' => false
            ]);

            if (is_wp_error($response)) {
                return false;
            }

            $file_contents = wp_remote_retrieve_body($response);
            if (empty($file_contents)) {
                return false;
            }

            file_put_contents($filePath, $file_contents);
        }

        return $filePath;
    }
}

```