← All changes | app/Models/Conversation.php +5 -232 1.10.5 → 2.4.0 View file →

		@@ -1,13 +1,8 @@
1	1	<?php
2	2
3	3	namespace FluentSupport\App\Models;
4	4
5		-use Exception;
6		-use FluentSupport\App\Models\Ticket;
7		-use FluentSupport\App\Models\Attachment;
8		-use FluentSupport\App\Services\Tickets\ResponseService;
9		-use FluentSupport\App\Modules\PermissionManager;
10	5	use FluentSupport\App\Services\Helper;
11	6	use FluentSupport\Framework\Support\Arr;
12	7
13	8	class Conversation extends Model
		@@ -43,8 +38,13 @@
43	38
44	39	static::deleting(function ($model) {
45	40	//Delete cc info
46	41	Meta::where('object_type', 'response')->where('object_id', $model->id)->delete();
	42	+ // Delete conversation-level attachments — files first, then DB records
	43	+ $class = __NAMESPACE__ . '\Attachment';
	44	+ $attachments = $class::where('conversation_id', $model->id)->get();
	45	+ $class::purgeAttachments($attachments);
	46	+ $class::where('conversation_id', $model->id)->delete();
47	47	});
48	48	}
49	49
50	50	/**
		@@ -145,221 +145,8 @@
145	145	)->where('object_type', 'response')->where('key', 'settings');
146	146	}
147	147
148	148
149		- /**
150		- * This `doBulkReplies` will handle bulk replies
151		- * @param array $data
152		- * @return array
153		- * @throws Exception
154		- */
155		- public function doBulkReplies ( $data )
156		- {
157		- $agent = Helper::getAgentByUserId();
158		- $tickets = $this->getTicketsToForBulkReply( $data, $agent );
159		-
160		- $responseData = [
161		- 'content' => wp_kses_post(Arr::get($data, 'content', '')),
162		- 'conversation_type' => 'response',
163		- 'close_ticket' => Arr::get($data, 'close_ticket'),
164		- ];
165		-
166		- $attachments = Arr::get($data, 'attachments', []);
167		- $attachments = $this->getAttachsForBulkReplies( $attachments );
168		-
169		- foreach ( $tickets as $ticket ) {
170		- if ( $attachments ) {
171		- $responseData['attachments'] = [];
172		- foreach ( $attachments as $attachment ) {
173		- $responseData['attachments'][] = $this->handleAttachmentOnBulkReplies ( $attachment, $ticket );
174		- }
175		- }
176		- (new ResponseService())->createResponse( $responseData, $agent, $ticket );
177		- }
178		-
179		- return [
180		- 'message' => __( 'Response has been added to the selected tickets', 'fluent-support' )
181		- ];
182		- }
183		-
184		- // This is a supporting method of `doBulkReplies` it will return all selected tickets
185		- // Also it will check all check permission
186		- // @param array $data
187		- // @param object $agent
188		- private function getTicketsToForBulkReply( $data, $agent )
189		- {
190		- $ticketIds = array_filter($data['ticket_ids'], 'absint');
191		-
192		- //Get logged in agent information
193		- $hasAllPermission = PermissionManager::currentUserCan('fst_manage_other_tickets');
194		- $query = Ticket::whereIn('id', $ticketIds)->where('status', '!=', 'closed');
195		-
196		- //If the agent does not have permission
197		- if ( !$hasAllPermission ) {
198		- $query->where('agent_id', $agent->id); //Filter ticket by agent_id
199		- }
200		-
201		- $tickets = $query->get();
202		-
203		- //if not ticket found
204		- if ( $tickets->isEmpty() ) {
205		- throw new \Exception( 'Sorry no tickets found based on your filter and bulk actions');
206		- }
207		-
208		- return $tickets;
209		- }
210		-
211		- // This is a supporting method of `doBulkReplies` it will return it will return attachments
212		- // if agent add attachments to bulk replies if there is no attachments then it will return false
213		- // @param array $attachments
214		- private function getAttachsForBulkReplies ( $attachments )
215		- {
216		- if ( $attachments ) {
217		- $attachs = Attachment::whereNull('ticket_id')
218		- ->orderBy('id', 'asc')
219		- ->whereIn('file_hash', $attachments)
220		- ->get();
221		- return $attachs;
222		- }
223		- return false;
224		- }
225		-
226		- // This is a supporting method of `doBulkReplies` this method will prepare the uploaded attachments
227		- // for adding in response
228		- // @param object $attachment
229		- // @param object $ticket
230		- private function handleAttachmentOnBulkReplies ( $attachment, $ticket )
231		- {
232		- $attachedFile = $attachment->replicate();
233		- $attachedFile->ticket_id = $ticket->id;
234		- $attachedFile->save();
235		- return $attachedFile->file_hash;
236		- }
237		-
238		-
239		- /**
240		- * This `deleteResponse` is responsible for deleting response
241		- * @param int $ticketId
242		- * @param int $responseId
243		- * @return array
244		- * @throws Exception
245		- */
246		- public function deleteResponse($ticketId, $responseId)
247		- {
248		- $ticket = Ticket::findOrFail($ticketId);
249		- $response = static::findOrFail($responseId);
250		- $agent = Helper::getAgentByUserId();
251		-
252		- $this->checkUserTaskPermission($ticket->agent_id, $agent->id, 'delete');
253		-
254		- static::where('id', $response->id)->delete();
255		- $response->ccinfo()->delete();
256		-
257		- return [
258		- 'message' => __('Selected response has been deleted', 'fluent-support')
259		- ];
260		- }
261		-
262		- /**
263		- * Update the conversation type for a response.
264		- *
265		- * @param array $data
266		- * @param int $ticketId
267		- * @param int $responseId
268		- * @param string $conversationType
269		- *
270		- * @return array
271		- * @throws Exception
272		- */
273		- public function publishDraftResponse ( $data, $ticketId, $responseId, $conversationType )
274		- {
275		- $ticket = Ticket::findOrFail($ticketId);
276		- $response = static::findOrFail($responseId);
277		-
278		- $content = wp_unslash(wp_kses_post($data['content']));
279		- $resetWaitingSince = apply_filters('fluent_support/reset_waiting_since', true, $content);
280		-
281		- $person = Helper::getAgentByUserId(get_current_user_id());
282		-
283		- $approveDraftResponsePermission = PermissionManager::currentUserCan('fst_approve_draft_reply');
284		-
285		- if ( !$approveDraftResponsePermission ) {
286		- throw new \Exception("Sorry, You do not have permission to approve this draft response");
287		- }
288		-
289		- $response->conversation_type = $conversationType;
290		- $response->created_at = current_time('mysql');
291		- $response->save();
292		-
293		- if ($person->person_type == 'agent' && $ticket->status == 'new') {
294		- $ticket->status = 'active';
295		- if ($ticket->created_at) {
296		- $ticket->first_response_time = strtotime(current_time('mysql')) - strtotime($ticket->created_at);
297		- } else {
298		- $ticket->first_response_time = 300;
299		- }
300		- }
301		-
302		- if ($resetWaitingSince) {
303		- $ticket->last_agent_response = current_time('mysql');
304		- $ticket->waiting_since = current_time('mysql');
305		- }
306		-
307		- $ticket->response_count += 1;
308		- $ticket->save();
309		-
310		- do_action('fluent_support/' . $conversationType . '_added_by_' . $person->person_type, $response, $ticket, $person);
311		-
312		- return [
313		- 'message' => __('Draft response has been successfully approved.', 'fluent-support'),
314		- 'response' => $response,
315		- ];
316		- }
317		-
318		- public function updateResponse($data, $ticketId, $responseId)
319		- {
320		- $ticket = Ticket::findOrFail($ticketId);
321		- $response = static::findOrFail($responseId);
322		-
323		- $agent = Helper::getAgentByUserId();
324		-
325		- $this->checkUserTaskPermission($ticket->agent_id, $agent->id, 'update');
326		-
327		- $response->content = wp_unslash(wp_kses_post($data['content']));
328		-
329		- if ( $response->conversation_type == 'draft_response' ) {
330		- $this->updateDraftResponseData($response);
331		- }
332		-
333		- $response->save();
334		-
335		- return [
336		- 'message' => __('Selected response has been updated', 'fluent-support'),
337		- 'response' => $response
338		- ];
339		- }
340		-
341		- public function updateDraftResponseData($response)
342		- {
343		- $agent = Helper::getAgentByUserId();
344		- $approveDraftResponsePermission = PermissionManager::currentUserCan('fst_approve_draft_reply');
345		-
346		- if ($response->person_id == $agent->id) {
347		- return null;
348		- }
349		-
350		- if ($approveDraftResponsePermission) {
351		- $response->conversation_type = 'response';
352		- $response->save();
353		- return [
354		- 'message' => __('Selected draft response has been approved and updated', 'fluent-support'),
355		- 'response' => $response
356		- ];
357		- } else {
358		- throw new \Exception("Sorry, You do not have permission to approve this draft response");
359		- }
360		- }
361		-
362	149	public function getSettingsValue($valueKey = false, $default = false)
363	150	{
364	151	$exist = Meta::where('object_type', 'response')
365	152	->where('key', 'settings')
		@@ -420,21 +207,7 @@
420	207	$conversations = Conversation::where('ticket_id', $ticketId)->get();
421	208	foreach ($conversations as $conversation) {
422	209	$conversation->delete();
423	210	}
424		- }
425		-
426		- private function checkUserTaskPermission($ticketAgentId, $agentId, $task)
427		- {
428		- $permissionKey = $task === 'delete' ? 'fst_delete_tickets' : 'fst_manage_other_tickets';
429		-
430		- if (!PermissionManager::currentUserCan($permissionKey) && $ticketAgentId !== $agentId) {
431		- throw new \Exception(
432		- // translators: %s is the action being performed (e.g., "view", "edit", "delete")
433		- esc_html(sprintf(__('Sorry, you do not have permission to %s this response.', 'fluent-support'), $task))
434		- );
435		- }
436		-
437		- return true;
438	211	}
439	212
440	213	}