| @@ -1,9 +1,14 @@ | ||
| 1 | 1 | <?php |
| 2 | 2 | |
| 3 | 3 | namespace FluentSupport\App\Models; |
| 4 | 4 | |
| 5 | +use Exception; | |
| 6 | +use FluentSupport\App\Modules\PermissionManager; | |
| 5 | 7 | use FluentSupport\App\Services\Helper; |
| 8 | +use FluentSupport\App\Services\TicketHelper; | |
| 9 | +use FluentSupport\App\Services\TicketQueryService; | |
| 10 | +use FluentSupport\App\Services\Tickets\TicketService; | |
| 6 | 11 | use FluentSupport\Framework\Support\Arr; |
| 7 | 12 | |
| 8 | 13 | class Ticket extends Model |
| 9 | 14 | { |
| @@ -8,9 +13,22 @@ | ||
| 8 | 13 | class Ticket extends Model |
| 9 | 14 | { |
| 10 | 15 | protected $table = 'fs_tickets'; |
| 11 | 16 | |
| 17 | + protected $dates = ['waiting_since']; | |
| 18 | + | |
| 12 | 19 | /** |
| 20 | + * The ticket hash is a bearer credential for the signed public ticket view, | |
| 21 | + * so it must never be serialized into an API response. PHP property access | |
| 22 | + * is unaffected, which is what Helper::getTicketViewSignedUrl() relies on. | |
| 23 | + * | |
| 24 | + * @var array | |
| 25 | + */ | |
| 26 | + protected $hidden = ['hash', 'content_hash']; | |
| 27 | + | |
| 28 | + protected $appends = ['display_ticket_number']; | |
| 29 | + | |
| 30 | + /** | |
| 13 | 31 | * The attributes that are mass assignable. |
| 14 | 32 | * |
| 15 | 33 | * @var array |
| 16 | 34 | */ |
| @@ -36,22 +54,65 @@ | ||
| 36 | 54 | 'response_count', |
| 37 | 55 | 'first_response_time', |
| 38 | 56 | 'total_close_time', |
| 39 | 57 | 'resolved_at', |
| 40 | - 'closed_by' | |
| 58 | + 'closed_by', | |
| 59 | + 'created_by', | |
| 60 | + 'serial_number', | |
| 61 | + 'ticket_number' | |
| 41 | 62 | ]; |
| 42 | 63 | |
| 43 | 64 | public static function boot() |
| 44 | 65 | { |
| 66 | + parent::boot(); | |
| 67 | + | |
| 45 | 68 | static::creating(function ($model) { |
| 46 | - $model->slug = static::slugify($model->title); | |
| 47 | - $model->hash = substr(md5( time() . wp_generate_uuid4()), 0, 8).mt_rand(1,99); | |
| 69 | + if (empty($model->slug)) { | |
| 70 | + $model->slug = static::slugify($model->title); | |
| 71 | + } | |
| 72 | + | |
| 73 | + $model->hash = bin2hex(random_bytes(16)); | |
| 74 | + $model->content_hash = md5($model->content); | |
| 75 | + | |
| 48 | 76 | $model->last_customer_response = current_time('mysql'); |
| 49 | - $model->content_hash = md5($model->content); | |
| 50 | 77 | $model->created_at = current_time('mysql'); |
| 51 | 78 | $model->updated_at = current_time('mysql'); |
| 52 | 79 | $model->waiting_since = current_time('mysql'); |
| 80 | + | |
| 53 | 81 | }); |
| 82 | + | |
| 83 | + static::updating(function ($model) { | |
| 84 | + // A hash handed out for one customer must stop working the moment | |
| 85 | + // the ticket belongs to somebody else, otherwise every link already | |
| 86 | + // emailed for it keeps authorizing read, reply, close and reopen. | |
| 87 | + if ($model->isDirty('customer_id')) { | |
| 88 | + $model->hash = bin2hex(random_bytes(16)); | |
| 89 | + } | |
| 90 | + }); | |
| 91 | + | |
| 92 | + static::created(function ($model) { | |
| 93 | + if (empty($model->serial_number) || empty($model->ticket_number)) { | |
| 94 | + $model->assignTicketNumber(); | |
| 95 | + } | |
| 96 | + }); | |
| 97 | + | |
| 98 | + static::deleting(function ($model) { | |
| 99 | + //Delete the ticket meta | |
| 100 | + Meta::where('object_type', 'ticket_meta')->where('object_id', $model->id)->delete(); | |
| 101 | + //Delete all cc info for the ticket | |
| 102 | + Meta::where('object_type', 'ticket')->where('object_id', $model->id)->delete(); | |
| 103 | + //Delete draft info | |
| 104 | + Meta::where('object_type', '_fs_auto_draft')->where('object_id', $model->id)->delete(); | |
| 105 | + //Delete internal notifications and notification recipient rows for the ticket | |
| 106 | + Notification::deleteByTicketId($model->id); | |
| 107 | + //delete the responses first (their attachments are cleaned up by Conversation::deleting) | |
| 108 | + Conversation::deleteAll($model->id); | |
| 109 | + // Delete ticket-level attachments (conversation_id IS NULL) and remove the ticket upload directory | |
| 110 | + $class = __NAMESPACE__ . '\Attachment'; | |
| 111 | + $ticketAttachments = $class::where('ticket_id', $model->id)->whereNull('conversation_id')->get(); | |
| 112 | + $class::purgeAttachments($ticketAttachments, $model->id); | |
| 113 | + $class::where('ticket_id', $model->id)->whereNull('conversation_id')->delete(); | |
| 114 | + }); | |
| 54 | 115 | } |
| 55 | 116 | |
| 56 | 117 | /** |
| 57 | 118 | * $searchable Columns in table to search |
| @@ -57,16 +118,18 @@ | ||
| 57 | 118 | * $searchable Columns in table to search |
| 58 | 119 | * @var array |
| 59 | 120 | */ |
| 60 | 121 | protected $searchable = [ |
| 122 | + 'content', | |
| 61 | 123 | 'title', |
| 62 | 124 | 'slug', |
| 63 | - 'content', | |
| 64 | - 'id' | |
| 125 | + 'id', | |
| 126 | + 'serial_number', | |
| 127 | + 'ticket_number' | |
| 65 | 128 | ]; |
| 66 | 129 | |
| 67 | 130 | /** |
| 68 | - * Local scope to filter subscribers by search/query string | |
| 131 | + * Local scope to filter tickets by search/query string | |
| 69 | 132 | * @param ModelQueryBuilder $query |
| 70 | 133 | * @param string $search |
| 71 | 134 | * @return ModelQueryBuilder |
| 72 | 135 | */ |
| @@ -71,37 +134,92 @@ | ||
| 71 | 134 | * @return ModelQueryBuilder |
| 72 | 135 | */ |
| 73 | 136 | public function scopeSearchBy($query, $search) |
| 74 | 137 | { |
| 75 | - if ($search) { | |
| 76 | 138 | |
| 77 | - if (strpos($search, ':')) { | |
| 78 | - $array = explode(':', $search); | |
| 79 | - $column = $array[0]; | |
| 80 | - $value = $array[1]; | |
| 81 | - $columns = $this->fillable; | |
| 82 | - $columns[] = 'id'; | |
| 139 | + if(!$search) { | |
| 140 | + return $query; | |
| 141 | + } | |
| 83 | 142 | |
| 84 | - if (in_array($column, $columns) && $value) { | |
| 85 | - if (is_numeric($value)) { | |
| 86 | - $query->where($column, $value); | |
| 87 | - } else { | |
| 88 | - $query->where($column, 'LIKE', "%$value%"); | |
| 89 | - } | |
| 90 | - return $query; | |
| 143 | + if (strpos($search, ':')) { | |
| 144 | + $array = explode(':', (string) $search); | |
| 145 | + $column = $array[0]; | |
| 146 | + $value = $array[1]; | |
| 147 | + $columns = $this->fillable; | |
| 148 | + $columns[] = 'id'; | |
| 149 | + | |
| 150 | + if (in_array($column, $columns) && $value) { | |
| 151 | + if (is_numeric($value)) { | |
| 152 | + $query->where($column, $value); | |
| 153 | + } else { | |
| 154 | + $query->where($column, 'LIKE', "%$value%"); | |
| 91 | 155 | } |
| 156 | + return $query; | |
| 92 | 157 | } |
| 158 | + } | |
| 93 | 159 | |
| 94 | - $fields = $this->searchable; | |
| 95 | - $query->where(function ($query) use ($fields, $search) { | |
| 96 | - $query->where(array_shift($fields), 'LIKE', "%$search%"); | |
| 160 | + $fields = $this->searchable; | |
| 161 | + $query->where(function ($query) use ($fields, $search) { | |
| 162 | + $query->where(array_shift($fields), 'LIKE', "%$search%"); | |
| 163 | + foreach ($fields as $field) { | |
| 164 | + $query->orWhere($field, 'LIKE', "%$search%"); | |
| 165 | + } | |
| 166 | + }); | |
| 97 | 167 | |
| 98 | - foreach ($fields as $field) { | |
| 99 | - $query->orWhere($field, 'LIKE', "$search%"); | |
| 168 | + return $query; | |
| 169 | + } | |
| 170 | + | |
| 171 | + /** | |
| 172 | + * Local scope to filter tickets by different filtering condition | |
| 173 | + * @param ModelQueryBuilder $query | |
| 174 | + * @param mixed $search | |
| 175 | + * @return ModelQueryBuilder | |
| 176 | + */ | |
| 177 | + | |
| 178 | + public function doSearchForAdvancedFilter($query, $search) | |
| 179 | + { | |
| 180 | + foreach ($search as $s) { | |
| 181 | + $operator = $s['operator']; | |
| 182 | + //If selected item for ticket either title or content | |
| 183 | + if (in_array($s['property'], ['title', 'content'])) { | |
| 184 | + //If the selected condition is contains, query operator id LIKE | |
| 185 | + if ($operator == 'contains') { | |
| 186 | + $query = $query->where(function ($query) use ($s) { | |
| 187 | + $query->where($s['property'], 'LIKE', "%" . $s['value'] . "%"); | |
| 188 | + }); | |
| 189 | + } elseif ($operator == 'not_contains') { | |
| 190 | + //If the selected condition is not_contains, query operator id NOT LIKE | |
| 191 | + $query = $query->where(function ($query) use ($s) { | |
| 192 | + $query->where($s['property'], 'NOT LIKE', '%' . $s['value'] . '%'); | |
| 193 | + }); | |
| 100 | 194 | } |
| 101 | - }); | |
| 195 | + } | |
| 196 | + | |
| 197 | + //If selected item is Ticket Conversation Content | |
| 198 | + if ($s['property'] == 'conversation_content') { | |
| 199 | + $operator = $s['operator']; | |
| 200 | + if ($operator == 'contains') { | |
| 201 | + $query = $query->whereHas('responses', function ($q) use ($s) { | |
| 202 | + $q->where('content', 'LIKE', "%" . $s['value'] . "%"); | |
| 203 | + }); | |
| 204 | + | |
| 205 | + } else if ($operator == 'not_contains') { | |
| 206 | + $query = $query->whereHas('responses', function ($q) use ($s) { | |
| 207 | + $q->where('content', 'NOT LIKE', "%" . $s['value'] . "%"); | |
| 208 | + }); | |
| 209 | + } | |
| 210 | + } | |
| 211 | + | |
| 212 | + //If selected item is Ticket created or Last Response or Customer Waiting For, or Last Agent Response or Last Customer Response | |
| 213 | + if (in_array($s['property'], ['created_at', 'updated_at', 'waiting_since', 'last_agent_response', 'last_customer_response'])) { | |
| 214 | + $query = (new \FluentSupport\App\Models\Ticket())->buildDateBaseFilterQuery($query, $s); | |
| 215 | + } | |
| 216 | + | |
| 217 | + //If selected item is Ticket Status or Client Priority or Agent Priority or Tags or Product or Waiting For Reply | |
| 218 | + if (in_array($s['property'], ['status', 'client_priority', 'priority', 'tags', 'product', 'waiting_for_reply', 'agent_id', 'mailbox_id'])) { | |
| 219 | + $query = (new \FluentSupport\App\Models\Ticket())->buildPropertiesFilterQuery($query, $s); | |
| 220 | + } | |
| 102 | 221 | } |
| 103 | - | |
| 104 | 222 | return $query; |
| 105 | 223 | } |
| 106 | 224 | |
| 107 | 225 | /** |
| @@ -118,13 +236,50 @@ | ||
| 118 | 236 | |
| 119 | 237 | return $query; |
| 120 | 238 | } |
| 121 | 239 | |
| 240 | + /** | |
| 241 | + * Who replied last on this ticket, derived from the already-loaded | |
| 242 | + * last_agent_response / last_customer_response timestamp columns. | |
| 243 | + * | |
| 244 | + * Returns 'agent', 'customer', or null. This is the per-ticket value behind | |
| 245 | + * the `waiting_for_reply` filter and mirrors the timestamp comparison in | |
| 246 | + * scopeWaitingOnly() (which lives in SQL, so it can't share this PHP code). | |
| 247 | + * | |
| 248 | + * Note: boot() seeds last_customer_response on creation, so a brand-new | |
| 249 | + * ticket with no agent reply correctly resolves to 'customer' (awaiting an | |
| 250 | + * agent). null is reserved for the rare case where neither timestamp is set. | |
| 251 | + * | |
| 252 | + * @return string|null | |
| 253 | + */ | |
| 254 | + public function getLastReplyByAttribute() | |
| 255 | + { | |
| 256 | + $agentAt = $this->last_agent_response; | |
| 257 | + $customerAt = $this->last_customer_response; | |
| 258 | + | |
| 259 | + if (!$agentAt && !$customerAt) { | |
| 260 | + return null; | |
| 261 | + } | |
| 262 | + if (!$agentAt) { | |
| 263 | + return 'customer'; | |
| 264 | + } | |
| 265 | + if (!$customerAt) { | |
| 266 | + return 'agent'; | |
| 267 | + } | |
| 268 | + | |
| 269 | + // Tie (same second) resolves to 'customer' — the waiting bias used by scopeWaitingOnly. | |
| 270 | + return strtotime($customerAt) >= strtotime($agentAt) ? 'customer' : 'agent'; | |
| 271 | + } | |
| 272 | + | |
| 273 | + /** | |
| 274 | + * Local scope to filter tickets by not response by agent | |
| 275 | + * @param $query | |
| 276 | + * @return mixed | |
| 277 | + */ | |
| 122 | 278 | public function scopeWaitingOnly($query) |
| 123 | 279 | { |
| 124 | - global $wpdb; | |
| 125 | - $query->where(function ($q) use ($wpdb) { | |
| 126 | - $q->whereRaw($wpdb->prefix . 'fs_tickets.last_agent_response < ' . $wpdb->prefix . 'fs_tickets.last_customer_response') | |
| 280 | + $query->where(function ($q) { | |
| 281 | + $q->whereColumn('last_agent_response', '<', 'last_customer_response') | |
| 127 | 282 | ->orWhereNull('last_agent_response') |
| 128 | 283 | ->orWhere('status', 'new'); |
| 129 | 284 | }); |
| 130 | 285 | return $query; |
| @@ -129,37 +284,114 @@ | ||
| 129 | 284 | }); |
| 130 | 285 | return $query; |
| 131 | 286 | } |
| 132 | 287 | |
| 288 | + /** | |
| 289 | + * scopeApplyFilters method will filet ticket based on the selected filters | |
| 290 | + * This method will get filter option as parameter, loop through and apply conditions in query | |
| 291 | + * @param $query | |
| 292 | + * @param $filters | |
| 293 | + * @return ModelQueryBuilder | |
| 294 | + */ | |
| 133 | 295 | public function scopeApplyFilters($query, $filters) |
| 134 | 296 | { |
| 135 | 297 | $supportedColumns = ['product_id', 'client_priority', 'priority', 'mailbox_id']; |
| 136 | 298 | foreach ($filters as $filterKey => $filterValue) { |
| 137 | - if (!$filterValue && ($filterValue !== '0' || $filterValue !== 0)) { | |
| 299 | + if (!$filterValue && ($filterValue !== '0' && $filterValue !== 0)) { | |
| 138 | 300 | continue; |
| 139 | 301 | } |
| 302 | + //If filer using status | |
| 140 | 303 | if ($filterKey == 'status_type') { |
| 304 | + //Get list of ticket status | |
| 141 | 305 | $statusArray = Helper::getTkStatusesByGroupName($filterValue); |
| 142 | 306 | if ($statusArray) { |
| 307 | + //Apply filet where status in | |
| 143 | 308 | $query->whereIn('status', $statusArray); |
| 144 | 309 | } |
| 145 | 310 | } else if (in_array($filterKey, $supportedColumns)) { |
| 146 | - $query->where($filterKey, $filterValue); | |
| 311 | + // Use whereIn for all supported columns (they all now support multi-select) | |
| 312 | + if (is_array($filterValue)) { | |
| 313 | + $query->whereIn($filterKey, $filterValue); | |
| 314 | + } else { | |
| 315 | + $query->where($filterKey, $filterValue); | |
| 316 | + } | |
| 147 | 317 | } else if ($filterKey == 'waiting_for_reply') { |
| 148 | 318 | if ($filterValue != 'yes') { |
| 149 | 319 | continue; |
| 150 | 320 | } |
| 321 | + //Apply filter where no response by agent | |
| 151 | 322 | $query = $this->scopeWaitingOnly($query); |
| 152 | 323 | } else if ($filterKey == 'agent_id') { |
| 153 | - if ($filterValue == 'unassigned') { | |
| 154 | - $query->whereNull($filterKey); | |
| 324 | + // Handle array of agent IDs for multi-select | |
| 325 | + if (is_array($filterValue)) { | |
| 326 | + // Check if 'unassigned' is in the array | |
| 327 | + $hasUnassigned = in_array('unassigned', $filterValue); | |
| 328 | + $agentIds = array_filter($filterValue, function($v) { | |
| 329 | + return $v !== 'unassigned'; | |
| 330 | + }); | |
| 331 | + | |
| 332 | + if ($hasUnassigned && !empty($agentIds)) { | |
| 333 | + // Include both unassigned and specific agents | |
| 334 | + $query->where(function($q) use ($agentIds) { | |
| 335 | + $q->whereNull('agent_id') | |
| 336 | + ->orWhereIn('agent_id', $agentIds); | |
| 337 | + }); | |
| 338 | + } elseif ($hasUnassigned) { | |
| 339 | + // Only unassigned | |
| 340 | + $query->whereNull('agent_id'); | |
| 341 | + } elseif (!empty($agentIds)) { | |
| 342 | + // Only specific agents | |
| 343 | + if (defined('FLUENTSUPPORTPRO')) { | |
| 344 | + if (isset($filters['watcher']) && $filters['watcher'] == 'watcher') { | |
| 345 | + $watcherTickets = []; | |
| 346 | + foreach ($agentIds as $agentId) { | |
| 347 | + $watcherTickets = array_merge($watcherTickets, TicketHelper::getWatcherTicketIds($agentId)); | |
| 348 | + } | |
| 349 | + $query->whereIn('id', array_unique($watcherTickets)); | |
| 350 | + } else { | |
| 351 | + $query->whereIn('agent_id', $agentIds); | |
| 352 | + } | |
| 353 | + } else { | |
| 354 | + $query->whereIn('agent_id', $agentIds); | |
| 355 | + } | |
| 356 | + } | |
| 155 | 357 | } else { |
| 156 | - $query->where($filterKey, $filterValue); | |
| 358 | + // Single value (backward compatibility) | |
| 359 | + if ($filterValue == 'unassigned') { | |
| 360 | + $query->whereNull($filterKey); | |
| 361 | + } else { | |
| 362 | + if (defined('FLUENTSUPPORTPRO')) { | |
| 363 | + if (isset($filters['watcher']) && $filters['watcher'] == 'watcher') { | |
| 364 | + $watcherTickets = TicketHelper::getWatcherTicketIds($filterValue); | |
| 365 | + $query->whereIn('id', $watcherTickets); | |
| 366 | + } else { | |
| 367 | + //Apply filter, get only assigned ticket | |
| 368 | + $query->where($filterKey, $filterValue); | |
| 369 | + } | |
| 370 | + } else { | |
| 371 | + $query->where($filterKey, $filterValue); | |
| 372 | + } | |
| 373 | + } | |
| 157 | 374 | } |
| 375 | + } else if ($filterKey == 'agent_group') { | |
| 376 | + $groupIds = is_array($filterValue) ? $filterValue : [$filterValue]; | |
| 377 | + $groupIds = array_filter(array_map('intval', $groupIds)); | |
| 378 | + if (!empty($groupIds)) { | |
| 379 | + $agentIds = TagPivot::where('source_type', 'agent_group') | |
| 380 | + ->whereIn('tag_id', $groupIds) | |
| 381 | + ->pluck('source_id') | |
| 382 | + ->toArray(); | |
| 383 | + if ($agentIds) { | |
| 384 | + $query->whereIn('agent_id', $agentIds); | |
| 385 | + } else { | |
| 386 | + $query->whereRaw('1 = 0'); | |
| 387 | + } | |
| 388 | + } | |
| 158 | 389 | } else if ($filterKey == 'ticket_tags') { |
| 159 | 390 | if (!$filterValue) { |
| 160 | 391 | continue; |
| 161 | 392 | } |
| 393 | + //Apply filter where ticket only has this tag id | |
| 162 | 394 | $query->whereHas('tags', function ($q) use ($filterValue) { |
| 163 | 395 | $q->whereIn('tag_id', $filterValue); |
| 164 | 396 | }); |
| 165 | 397 | } |
| @@ -168,11 +400,11 @@ | ||
| 168 | 400 | return $query; |
| 169 | 401 | } |
| 170 | 402 | |
| 171 | 403 | /** |
| 172 | - * Local scope to filter subscribers by search/query string | |
| 404 | + * Local scope to filter tickets by agent id | |
| 173 | 405 | * @param ModelQueryBuilder $query |
| 174 | - * @param array $statuses | |
| 406 | + * @param int $agentId | |
| 175 | 407 | * @return ModelQueryBuilder |
| 176 | 408 | */ |
| 177 | 409 | public function scopeFilterByAgentId($query, $agentId) |
| 178 | 410 | { |
| @@ -225,10 +457,253 @@ | ||
| 225 | 457 | |
| 226 | 458 | return $query; |
| 227 | 459 | } |
| 228 | 460 | |
| 461 | + /** | |
| 462 | + * @param $filter | |
| 463 | + * @return string[] | |
| 464 | + */ | |
| 229 | 465 | |
| 466 | + public static function parseRelationalFilterQueryMethods($filter) | |
| 467 | + { | |
| 468 | + // default operator = in | |
| 469 | + $method = 'whereHas'; | |
| 470 | + $subMethod = 'whereIn'; | |
| 471 | + | |
| 472 | + switch ($filter['operator']) { | |
| 473 | + case 'not_in': | |
| 474 | + $method = 'whereDoesntHave'; | |
| 475 | + $subMethod = 'whereIn'; | |
| 476 | + | |
| 477 | + break; | |
| 478 | + case 'in_all': | |
| 479 | + $method = 'whereHas'; | |
| 480 | + $subMethod = 'where'; | |
| 481 | + | |
| 482 | + break; | |
| 483 | + case 'not_in_all': | |
| 484 | + $method = 'whereDoesntHave'; | |
| 485 | + $subMethod = 'where'; | |
| 486 | + | |
| 487 | + break; | |
| 488 | + } | |
| 489 | + | |
| 490 | + return [$method, $subMethod]; | |
| 491 | + } | |
| 492 | + | |
| 230 | 493 | /** |
| 494 | + * Parse filter to set proper operator and value for the filter query. | |
| 495 | + * | |
| 496 | + * @param array $filter | |
| 497 | + * @return array | |
| 498 | + */ | |
| 499 | + public static function filterParser($filter) | |
| 500 | + { | |
| 501 | + switch ($filter['operator']) { | |
| 502 | + case 'before': | |
| 503 | + $filter['operator'] = '<'; | |
| 504 | + $filter['value'] = $filter['value'] . ' 23:59:59'; | |
| 505 | + break; | |
| 506 | + | |
| 507 | + case 'after': | |
| 508 | + $filter['operator'] = '>'; | |
| 509 | + $filter['value'] = $filter['value'] . ' 23:59:59'; | |
| 510 | + break; | |
| 511 | + | |
| 512 | + case 'date_equal': | |
| 513 | + $filter['operator'] = 'LIKE'; | |
| 514 | + $filter['value'] = '%' . $filter['value'] . '%'; | |
| 515 | + break; | |
| 516 | + | |
| 517 | + case 'days_before': | |
| 518 | + $filter['operator'] = '<'; | |
| 519 | + $filter['value'] = gmdate('Y-m-d', time() - $filter['value'] * 24 * 60 * 60); | |
| 520 | + break; | |
| 521 | + | |
| 522 | + case 'days_within': | |
| 523 | + $filter['operator'] = 'BETWEEN'; | |
| 524 | + $filter['value'] = [ | |
| 525 | + gmdate('Y-m-d', time() - $filter['value'] * 24 * 60 * 60), | |
| 526 | + gmdate('Y-m-d') . ' 23:59:59' | |
| 527 | + ]; | |
| 528 | + break; | |
| 529 | + case 'date_range': | |
| 530 | + $filter['operator'] = 'BETWEEN'; | |
| 531 | + if (isset($filter['value'][0])) | |
| 532 | + $filter['value'][0] .= ' 00:00:00'; | |
| 533 | + if (isset($filter['value'][1])) | |
| 534 | + $filter['value'][1] .= ' 23:59:59'; | |
| 535 | + break; | |
| 536 | + } | |
| 537 | + | |
| 538 | + return $filter; | |
| 539 | + } | |
| 540 | + | |
| 541 | + /** | |
| 542 | + * @param \FluentSupport\Framework\Database\Orm\Builder|\FluentSupport\Framework\Database\Query\Builder $query | |
| 543 | + * @param array $filters | |
| 544 | + * @return ModelQueryBuilder | |
| 545 | + */ | |
| 546 | + public function buildDateBaseFilterQuery($query, $filters) | |
| 547 | + { | |
| 548 | + $filter = static::filterParser($filters); | |
| 549 | + $query->where(function ($dateQuery) use ($filter) { | |
| 550 | + | |
| 551 | + if ($filter['operator'] == 'BETWEEN') { | |
| 552 | + $dateQuery->whereBetween($filter['property'], $filter['value']); | |
| 553 | + } else { | |
| 554 | + $dateQuery->where($filter['property'], $filter['operator'], $filter['value']); | |
| 555 | + } | |
| 556 | + }); | |
| 557 | + | |
| 558 | + return $query; | |
| 559 | + } | |
| 560 | + | |
| 561 | + /** | |
| 562 | + * Relation builder | |
| 563 | + * @param $relation | |
| 564 | + * @param $query | |
| 565 | + * @param $method | |
| 566 | + * @param $subMethod | |
| 567 | + * @param $subField | |
| 568 | + * @param $filter | |
| 569 | + * @param false $provider | |
| 570 | + * @return ModelQueryBuilder | |
| 571 | + */ | |
| 572 | + | |
| 573 | + public static function buildRelationFilterQuery($relation, $query, $method, $subMethod, $subField, $filter, $provider = false) | |
| 574 | + { | |
| 575 | + if (in_array($filter['operator'], ['in_all', 'not_in_all']) && $filter['value']) { | |
| 576 | + foreach ($filter['value'] as $item) { | |
| 577 | + $query = static::buildRelationFilterQuery($relation, $query, $method, $subMethod, $subField, ['value' => $item, 'operator' => ''], $provider); | |
| 578 | + } | |
| 579 | + } else { | |
| 580 | + $query = $query->{$method}($relation, function ($relationQuery) use ($subMethod, $subField, $filter, $provider) { | |
| 581 | + $relationQuery = $relationQuery->{$subMethod}($subField, $filter['value']); | |
| 582 | + | |
| 583 | + if ($provider) { | |
| 584 | + $relationQuery = $relationQuery->where('provider', $provider); | |
| 585 | + } | |
| 586 | + | |
| 587 | + return $relationQuery; | |
| 588 | + }); | |
| 589 | + } | |
| 590 | + | |
| 591 | + return $query; | |
| 592 | + } | |
| 593 | + | |
| 594 | + /** | |
| 595 | + * get tickets by advanced filter segment data | |
| 596 | + * @param $query | |
| 597 | + * @param $filter | |
| 598 | + * @return ModelQueryBuilder | |
| 599 | + */ | |
| 600 | + | |
| 601 | + public function buildPropertiesFilterQuery($query, $filter) | |
| 602 | + { | |
| 603 | + if (in_array($filter['property'], ['tags', 'product'])) { | |
| 604 | + $subField = $filter['property'] == 'tags' ? 'tag_id' : 'product_id'; | |
| 605 | + list($method, $subMethod) = static::parseRelationalFilterQueryMethods($filter); | |
| 606 | + $query = static::buildRelationFilterQuery($filter['property'], $query, $method, $subMethod, $subField, $filter); | |
| 607 | + } elseif ($filter['property'] == 'waiting_for_reply') { | |
| 608 | + if (($filter['value'] == 'yes' && $filter['operator'] == 'in') || ($filter['value'] == 'no' && $filter['operator'] == 'not_in')) { | |
| 609 | + $query = $query->where(function ($q) { | |
| 610 | + $q->whereColumn('last_agent_response', '<', 'last_customer_response') | |
| 611 | + ->orWhereNull('last_agent_response') | |
| 612 | + ->orWhere('status', 'new'); | |
| 613 | + }); | |
| 614 | + } else { | |
| 615 | + $query = $query->where(function ($q) { | |
| 616 | + $q->whereColumn('last_customer_response', '<', 'last_agent_response'); | |
| 617 | + }); | |
| 618 | + } | |
| 619 | + } else { | |
| 620 | + $method = $filter['operator'] == 'in' ? 'whereIn' : 'whereNotIn'; | |
| 621 | + $query = $query->{$method}($filter['property'], (array)$filter['value']); | |
| 622 | + } | |
| 623 | + return $query; | |
| 624 | + } | |
| 625 | + | |
| 626 | + /** | |
| 627 | + * method to search by properties | |
| 628 | + * @param $provider | |
| 629 | + * @param $query | |
| 630 | + * @param $search | |
| 631 | + * @param string $operator | |
| 632 | + * @return ModelQueryBuilder | |
| 633 | + */ | |
| 634 | + public function buildSearchableQuery($provider, $query, $search, $operator = 'LIKE') | |
| 635 | + { | |
| 636 | + switch ($provider) { | |
| 637 | + case 'customer': | |
| 638 | + $fields = (new Customer())->getSearchableFields(); | |
| 639 | + break; | |
| 640 | + case 'agent': | |
| 641 | + $fields = (new Agent())->getSearchableFields(); | |
| 642 | + break; | |
| 643 | + default: | |
| 644 | + $fields = $this->searchable; | |
| 645 | + break; | |
| 646 | + } | |
| 647 | + | |
| 648 | + $query->whereHas($provider, function ($query) use ($fields, $search, $operator) { | |
| 649 | + $query->where(array_shift($fields), $operator, $search); | |
| 650 | + | |
| 651 | + $nameArray = explode(' ', (string) $search); | |
| 652 | + | |
| 653 | + if (count($nameArray) >= 2) { | |
| 654 | + $query->orWhere(function ($q) use ($nameArray, $operator) { | |
| 655 | + $firstName = array_shift($nameArray); | |
| 656 | + $lastName = implode(' ', $nameArray); | |
| 657 | + | |
| 658 | + $q->where('first_name', $operator, $firstName); | |
| 659 | + $q->where('last_name', $operator, $lastName); | |
| 660 | + }); | |
| 661 | + } | |
| 662 | + | |
| 663 | + foreach ($fields as $field) { | |
| 664 | + $query->orWhere($field, $operator, $search); | |
| 665 | + } | |
| 666 | + }); | |
| 667 | + | |
| 668 | + return $query; | |
| 669 | + } | |
| 670 | + | |
| 671 | + /** | |
| 672 | + * Filter by ticket general properties like customer name, agent name etc | |
| 673 | + * @param $provider | |
| 674 | + * @param $query | |
| 675 | + * @param $filters | |
| 676 | + * @return ModelQueryBuilder | |
| 677 | + */ | |
| 678 | + public function filterTicketByUser($provider, $query, $filters) | |
| 679 | + { | |
| 680 | + foreach ($filters as $filter) { | |
| 681 | + if ($filter['operator'] == 'in' || $filter['operator'] == 'not_in') { | |
| 682 | + $method = $filter['operator'] == 'in' ? 'whereIn' : 'whereNotIn'; | |
| 683 | + $query = $query->whereHas($provider, function ($q) use ($method, $filter) { | |
| 684 | + $q->{$method}($filter['property'], $filter['value']); | |
| 685 | + }); | |
| 686 | + } | |
| 687 | + | |
| 688 | + if ($filter['operator'] == 'contains' || $filter['operator'] == 'not_contains') { | |
| 689 | + $operator = $filter['operator'] == 'contains' ? 'LIKE' : 'NOT LIKE'; | |
| 690 | + $query->whereHas($provider, function ($q) use ($operator, $filter) { | |
| 691 | + $q->where($filter['property'], $operator, '%' . $filter['value'] . '%'); | |
| 692 | + }); | |
| 693 | + } | |
| 694 | + | |
| 695 | + if ($filter['operator'] == '=' || $filter['operator'] == '!=') { | |
| 696 | + $operator = $filter['operator']; | |
| 697 | + $query->whereHas($provider, function ($q) use ($operator, $filter) { | |
| 698 | + $q->where($filter['property'], $operator, $filter['value']); | |
| 699 | + }); | |
| 700 | + } | |
| 701 | + } | |
| 702 | + return $query; | |
| 703 | + } | |
| 704 | + | |
| 705 | + /** | |
| 231 | 706 | * One2Many: Customer has to many Click Tickets |
| 232 | 707 | * @return Model Collection |
| 233 | 708 | */ |
| 234 | 709 | public function responses() |
| @@ -236,9 +711,10 @@ | ||
| 236 | 711 | $class = __NAMESPACE__ . '\Conversation'; |
| 237 | 712 | |
| 238 | 713 | return $this->hasMany( |
| 239 | 714 | $class, 'ticket_id', 'id' |
| 240 | - ); | |
| 715 | + )->orderBy('created_at', 'desc') | |
| 716 | + ->orderBy('id', 'desc'); | |
| 241 | 717 | } |
| 242 | 718 | |
| 243 | 719 | public function preview_response() |
| 244 | 720 | { |
| @@ -257,9 +733,17 @@ | ||
| 257 | 733 | $class, 'fs_tag_pivot', 'source_id', 'tag_id' |
| 258 | 734 | )->wherePivot('source_type', 'ticket_tag'); |
| 259 | 735 | } |
| 260 | 736 | |
| 737 | + public function watchers() | |
| 738 | + { | |
| 739 | + $class = __NAMESPACE__ . '\TagPivot'; | |
| 261 | 740 | |
| 741 | + return $this->hasMany($class, 'source_id', 'id') | |
| 742 | + ->where('source_type', 'ticket_watcher') | |
| 743 | + ->select(['tag_id']); | |
| 744 | + } | |
| 745 | + | |
| 262 | 746 | /** |
| 263 | 747 | * One2one: Customer has to many Click Tickets |
| 264 | 748 | * @return Model Collection |
| 265 | 749 | */ |
| @@ -293,8 +777,17 @@ | ||
| 293 | 777 | $class, 'closed_by', 'id' |
| 294 | 778 | ); |
| 295 | 779 | } |
| 296 | 780 | |
| 781 | + public function created_by_person() | |
| 782 | + { | |
| 783 | + $class = __NAMESPACE__ . '\Agent'; | |
| 784 | + | |
| 785 | + return $this->belongsTo( | |
| 786 | + $class, 'created_by', 'id' | |
| 787 | + ); | |
| 788 | + } | |
| 789 | + | |
| 297 | 790 | public function product() |
| 298 | 791 | { |
| 299 | 792 | $class = __NAMESPACE__ . '\Product'; |
| 300 | 793 | |
| @@ -314,18 +807,87 @@ | ||
| 314 | 807 | |
| 315 | 808 | |
| 316 | 809 | public function deleteTicket() |
| 317 | 810 | { |
| 811 | + /* | |
| 812 | + * Action on ticket deleting | |
| 813 | + * | |
| 814 | + * @since v1.0.0 | |
| 815 | + * @param object $ticket | |
| 816 | + */ | |
| 318 | 817 | do_action('fluent_support/deleting_ticket', $this); |
| 319 | - // delete the responses first | |
| 320 | - Conversation::where('ticket_id', $this->id)->delete(); | |
| 321 | - // Delete the ticket meta | |
| 322 | - Meta::where('object_type', 'ticket_meta')->where('object_id', $this->id)->delete(); | |
| 323 | - // Delete Attachments | |
| 324 | - Attachment::where('ticket_id', $this->id)->delete(); | |
| 325 | - Ticket::where('id', $this->id)->delete(); | |
| 818 | + // Delete the ticket | |
| 819 | + $this->delete(); | |
| 326 | 820 | } |
| 327 | 821 | |
| 822 | + public static function getNextSerialNumber() | |
| 823 | + { | |
| 824 | + $businessSettings = Helper::getOption('global_business_settings', []); | |
| 825 | + $minNumber = (int) ($businessSettings['min_serial_number'] ?? 1); | |
| 826 | + $minNumber = (int) apply_filters('fluent_support/min_serial_number', $minNumber); | |
| 827 | + | |
| 828 | + try { | |
| 829 | + $lastTicketNumber = self::query()->max('serial_number'); | |
| 830 | + } catch (\Exception $e) { | |
| 831 | + $lastTicketNumber = null; | |
| 832 | + } | |
| 833 | + | |
| 834 | + $nextNumber = ((int) $lastTicketNumber) + 1; | |
| 835 | + | |
| 836 | + return max($nextNumber, $minNumber); | |
| 837 | + } | |
| 838 | + | |
| 839 | + public static function isMinimumSerialNumberEnabled() | |
| 840 | + { | |
| 841 | + $businessSettings = Helper::getOption('global_business_settings', []); | |
| 842 | + return ($businessSettings['enable_min_serial_number'] ?? 'no') === 'yes'; | |
| 843 | + } | |
| 844 | + | |
| 845 | + public static function getTicketPrefix($ticket = null) | |
| 846 | + { | |
| 847 | + $businessSettings = Helper::getOption('global_business_settings', []); | |
| 848 | + $prefix = self::isMinimumSerialNumberEnabled() ? trim((string) ($businessSettings['ticket_prefix'] ?? '')) : ''; | |
| 849 | + | |
| 850 | + $productId = $ticket ? $ticket->product_id : null; | |
| 851 | + | |
| 852 | + return apply_filters('fluent_support/ticket_prefix', $prefix, $ticket, $productId); | |
| 853 | + } | |
| 854 | + | |
| 855 | + public function getDisplayTicketNumberAttribute() | |
| 856 | + { | |
| 857 | + return $this->ticket_number ?: ($this->serial_number ?: $this->id); | |
| 858 | + } | |
| 859 | + | |
| 860 | + public function scopeWherePublicIdentifier($query, $identifier) | |
| 861 | + { | |
| 862 | + return $query->where('serial_number', $identifier); | |
| 863 | + } | |
| 864 | + | |
| 865 | + protected function assignTicketNumber() | |
| 866 | + { | |
| 867 | + for ($attempt = 0; $attempt < 5; $attempt++) { | |
| 868 | + $nextNumber = $this->serial_number ?: (self::isMinimumSerialNumberEnabled() ? self::getNextSerialNumber() : $this->id); | |
| 869 | + $ticketNumber = $this->ticket_number ?: (self::getTicketPrefix($this) . $nextNumber); | |
| 870 | + | |
| 871 | + try { | |
| 872 | + self::where('id', $this->id)->update([ | |
| 873 | + 'serial_number' => $nextNumber, | |
| 874 | + 'ticket_number' => $ticketNumber | |
| 875 | + ]); | |
| 876 | + $this->serial_number = $nextNumber; | |
| 877 | + $this->ticket_number = $ticketNumber; | |
| 878 | + | |
| 879 | + return $nextNumber; | |
| 880 | + } catch (\Exception $e) { | |
| 881 | + if (stripos($e->getMessage(), 'duplicate') === false) { | |
| 882 | + throw $e; | |
| 883 | + } | |
| 884 | + } | |
| 885 | + } | |
| 886 | + | |
| 887 | + throw new \RuntimeException('Could not allocate a unique ticket number.'); | |
| 888 | + } | |
| 889 | + | |
| 328 | 890 | public static function slugify($title) |
| 329 | 891 | { |
| 330 | 892 | $slug = sanitize_title($title, 'support-ticket-' . time(), 'display'); |
| 331 | 893 | if (Ticket::where('slug', $slug)->first()) { |
| @@ -353,9 +915,9 @@ | ||
| 353 | 915 | } |
| 354 | 916 | |
| 355 | 917 | public function customData($scope = 'admin', $rendered = false) |
| 356 | 918 | { |
| 357 | - if(!defined('FLUENTSUPPORTPRO')) { | |
| 919 | + if (!defined('FLUENTSUPPORTPRO')) { | |
| 358 | 920 | return []; |
| 359 | 921 | } |
| 360 | 922 | |
| 361 | 923 | $fields = \FluentSupportPro\App\Services\CustomFieldsService::getFieldLabels($scope); |
| @@ -384,22 +946,30 @@ | ||
| 384 | 946 | $value = $row->value; |
| 385 | 947 | |
| 386 | 948 | $fieldType = $fields[$dataKey]['type']; |
| 387 | 949 | |
| 388 | - if($value) { | |
| 389 | - if(in_array($fieldType, $customRenderers) && $rendered) { | |
| 390 | - $value = apply_filters('fluent_support/custom_field_render_'.$fieldType, $value, $scope); | |
| 391 | - } else if ($fieldType == 'checkbox') { | |
| 950 | + if ($value) { | |
| 951 | + if (in_array($fieldType, $customRenderers) && $rendered) { | |
| 952 | + $value = apply_filters('fluent_support/custom_field_render_' . $fieldType, $value, $scope); | |
| 953 | + } else if (in_array($fieldType, ['checkbox', 'date-range'])) { | |
| 392 | 954 | $value = array_values(array_filter(explode('|', $value))); |
| 393 | 955 | } |
| 956 | + | |
| 957 | + if (!is_array($value) && !is_object($value)) { | |
| 958 | + $formattedData[$dataKey] = links_add_target(make_clickable($value)); | |
| 959 | + } else { | |
| 960 | + $formattedData[$dataKey] = $value; | |
| 961 | + } | |
| 394 | 962 | } |
| 395 | - | |
| 396 | - $formattedData[$dataKey] = $value; | |
| 397 | 963 | } |
| 398 | 964 | |
| 399 | 965 | return $formattedData; |
| 400 | 966 | } |
| 401 | 967 | |
| 968 | + /** | |
| 969 | + * @param $data This is the data that will be saved to the ticket_meta for custom fields | |
| 970 | + * @return bool | |
| 971 | + */ | |
| 402 | 972 | public function syncCustomFields($data) |
| 403 | 973 | { |
| 404 | 974 | if (!is_array($data)) { |
| 405 | 975 | return false; |
| @@ -415,14 +985,23 @@ | ||
| 415 | 985 | |
| 416 | 986 | $validData = Arr::only($data, $keys); |
| 417 | 987 | |
| 418 | 988 | foreach ($validData as $dataKey => $validDatum) { |
| 989 | + if (empty($validDatum)) { | |
| 990 | + Meta::where('object_type', 'ticket_meta') | |
| 991 | + ->where('object_id', $this->id) | |
| 992 | + ->where('key', $dataKey) | |
| 993 | + ->delete(); | |
| 994 | + continue; | |
| 995 | + } | |
| 996 | + | |
| 419 | 997 | if ($fields[$dataKey]['type'] == 'checkbox' || is_array($validDatum)) { |
| 420 | 998 | $validDatum = implode('|', $validDatum); |
| 421 | 999 | $validDatum = '|' . $validDatum . '|'; |
| 422 | 1000 | } |
| 423 | 1001 | |
| 424 | - $exist = Meta::where('object_type', 'ticket_meta')->where('object_id', $this->id) | |
| 1002 | + $exist = Meta::where('object_type', 'ticket_meta') | |
| 1003 | + ->where('object_id', $this->id) | |
| 425 | 1004 | ->where('key', $dataKey) |
| 426 | 1005 | ->first(); |
| 427 | 1006 | |
| 428 | 1007 | if ($exist) { |
| @@ -437,29 +1016,22 @@ | ||
| 437 | 1016 | ]); |
| 438 | 1017 | } |
| 439 | 1018 | } |
| 440 | 1019 | |
| 441 | - // maybe delete data | |
| 442 | - $deletedSlugs = array_diff($keys, array_keys($validData)); | |
| 443 | - | |
| 444 | - if ($deletedSlugs) { | |
| 445 | - Meta::where('object_type', 'ticket_meta')->where('object_id', $this->id) | |
| 446 | - ->whereIn('key', $deletedSlugs) | |
| 447 | - ->delete(); | |
| 448 | - } | |
| 449 | - | |
| 450 | 1020 | return true; |
| 451 | 1021 | } |
| 452 | 1022 | |
| 453 | 1023 | public function getLastAgentResponse() |
| 454 | 1024 | { |
| 455 | - return \FluentSupport\App\App::db()->table('fs_conversations') | |
| 1025 | + $query = \FluentSupport\App\App::db()->table('fs_conversations') | |
| 456 | 1026 | ->select(['fs_conversations.*']) |
| 457 | 1027 | ->where('fs_conversations.conversation_type', 'response') |
| 458 | 1028 | ->where('fs_conversations.ticket_id', $this->id) |
| 459 | - ->join('fs_persons', 'fs_persons.person_type', '=', 'agent') | |
| 460 | - ->orderBy('fs_conversations.id', 'DESC') | |
| 461 | - ->first(); | |
| 1029 | + ->where('fs_persons.person_type', '=', 'agent') | |
| 1030 | + ->join('fs_persons', 'fs_persons.id', '=', 'fs_conversations.person_id') | |
| 1031 | + ->orderBy('fs_conversations.id', 'DESC'); | |
| 1032 | + | |
| 1033 | + return $query->first(); | |
| 462 | 1034 | } |
| 463 | 1035 | |
| 464 | 1036 | public function getLastResponse() |
| 465 | 1037 | { |
| @@ -464,19 +1036,38 @@ | ||
| 464 | 1036 | public function getLastResponse() |
| 465 | 1037 | { |
| 466 | 1038 | return \FluentSupport\App\App::db()->table('fs_conversations') |
| 467 | 1039 | ->where('ticket_id', $this->id) |
| 468 | - ->orderBy('id', 'DESC') | |
| 1040 | + ->where('conversation_type', 'response') | |
| 1041 | + ->latest('id') | |
| 469 | 1042 | ->first(); |
| 470 | 1043 | } |
| 471 | 1044 | |
| 1045 | + /** | |
| 1046 | + * This method will assign tags to the ticket | |
| 1047 | + * @param $tagIds This is the array of tag ids that will be assigned to the ticket | |
| 1048 | + * @return \FluentSupport\App\Models\Ticket | |
| 1049 | + */ | |
| 472 | 1050 | public function applyTags($tagIds) |
| 473 | 1051 | { |
| 474 | 1052 | $result = false; |
| 1053 | + | |
| 1054 | + if (!is_array($tagIds)) { | |
| 1055 | + $tagIds = array($tagIds); | |
| 1056 | + } | |
| 1057 | + | |
| 475 | 1058 | foreach ($tagIds as $tagId) { |
| 476 | 1059 | if (!$this->hasTag($tagId)) { |
| 477 | 1060 | $this->tags()->attach($tagId, ['source_type' => 'ticket_tag']); |
| 478 | 1061 | $result = true; |
| 1062 | + | |
| 1063 | + /* | |
| 1064 | + * Action while tag added to ticket | |
| 1065 | + * | |
| 1066 | + * @since v1.0.0 | |
| 1067 | + * @param integer $tagId | |
| 1068 | + * @param object $ticket | |
| 1069 | + */ | |
| 479 | 1070 | do_action('fluent_support/ticket_tag_added', $tagId, $this); |
| 480 | 1071 | } |
| 481 | 1072 | } |
| 482 | 1073 | return $result; |
| @@ -481,14 +1072,32 @@ | ||
| 481 | 1072 | } |
| 482 | 1073 | return $result; |
| 483 | 1074 | } |
| 484 | 1075 | |
| 1076 | + /** | |
| 1077 | + * This method will remove tags from ticket | |
| 1078 | + * @param $tagIds This is the array of tag ids that will be removed from the ticket | |
| 1079 | + * @return \FluentSupport\App\Models\Ticket | |
| 1080 | + */ | |
| 485 | 1081 | public function detachTags($tagIds) |
| 486 | 1082 | { |
| 487 | 1083 | $result = false; |
| 1084 | + | |
| 1085 | + if (!is_array($tagIds)) { | |
| 1086 | + $tagIds = array($tagIds); | |
| 1087 | + } | |
| 1088 | + | |
| 488 | 1089 | foreach ($tagIds as $tagId) { |
| 489 | 1090 | if ($this->hasTag($tagId)) { |
| 490 | 1091 | $this->tags()->detach($tagId); |
| 1092 | + | |
| 1093 | + /* | |
| 1094 | + * Action while tag removed from ticket | |
| 1095 | + * | |
| 1096 | + * @since v1.0.0 | |
| 1097 | + * @param integer $tagId | |
| 1098 | + * @param object $ticket | |
| 1099 | + */ | |
| 491 | 1100 | do_action('fluent_support/ticket_tag_removed', $tagId, $this); |
| 492 | 1101 | $result = true; |
| 493 | 1102 | } |
| 494 | 1103 | } |
| @@ -493,5 +1102,136 @@ | ||
| 493 | 1102 | } |
| 494 | 1103 | } |
| 495 | 1104 | return $result; |
| 496 | 1105 | } |
| 1106 | + | |
| 1107 | + /** | |
| 1108 | + * @deprecated Use TicketService::storeTicket() instead. | |
| 1109 | + */ | |
| 1110 | + public function createTicket($ticketData, $maybeNewCustomer = false) | |
| 1111 | + { | |
| 1112 | + _deprecated_function(__METHOD__, '2.0.5', 'TicketService::storeTicket()'); | |
| 1113 | + | |
| 1114 | + if (empty($ticketData['customer_id']) && $maybeNewCustomer) { | |
| 1115 | + $email = Arr::get($maybeNewCustomer, 'email'); | |
| 1116 | + if (!$email || !is_email($email)) { | |
| 1117 | + return new \WP_Error('error', 'A valid email is required to create a ticket'); | |
| 1118 | + } | |
| 1119 | + | |
| 1120 | + $existingCustomer = Customer::where('email', $email)->first(); | |
| 1121 | + if ($existingCustomer) { | |
| 1122 | + $ticketData['customer_id'] = $existingCustomer->id; | |
| 1123 | + } else { | |
| 1124 | + $customerData = Arr::only($maybeNewCustomer, (new Customer())->getFillable()); | |
| 1125 | + $customerData = array_filter($customerData); | |
| 1126 | + $createCustomer = Customer::create($customerData); | |
| 1127 | + if (!$createCustomer) { | |
| 1128 | + return new \WP_Error('error', 'Customer could not be created'); | |
| 1129 | + } | |
| 1130 | + $ticketData['customer_id'] = $createCustomer->id; | |
| 1131 | + } | |
| 1132 | + } | |
| 1133 | + | |
| 1134 | + if (empty($ticketData['customer_id'])) { | |
| 1135 | + return new \WP_Error('error', 'Ticket could not be created'); | |
| 1136 | + } | |
| 1137 | + | |
| 1138 | + $customer = Customer::findOrFail($ticketData['customer_id']); | |
| 1139 | + | |
| 1140 | + return (new TicketService())->storeTicket($ticketData, $customer); | |
| 1141 | + } | |
| 1142 | + | |
| 1143 | + /** | |
| 1144 | + * This `createResponse` will create a response for a ticket | |
| 1145 | + * @param array $data | |
| 1146 | + * @param int $ticketId | |
| 1147 | + * @return array | |
| 1148 | + * @throws Exception | |
| 1149 | + */ | |
| 1150 | + | |
| 1151 | + public static function countTicketByMailBoxId($mailbox_id) | |
| 1152 | + { | |
| 1153 | + return self::where('mailbox_id', $mailbox_id)->count(); | |
| 1154 | + } | |
| 1155 | + | |
| 1156 | + public static function syncMailBoxId($mailbox_id, $fallback_id) | |
| 1157 | + { | |
| 1158 | + return self::where('mailbox_id', $mailbox_id) | |
| 1159 | + ->update([ | |
| 1160 | + 'mailbox_id' => $fallback_id | |
| 1161 | + ]); | |
| 1162 | + } | |
| 1163 | + | |
| 1164 | + public static function getTicketsQuery() | |
| 1165 | + { | |
| 1166 | + return self::with([ | |
| 1167 | + 'customer' => function ($query) { | |
| 1168 | + $query->select(['first_name', 'last_name', 'email', 'id', 'avatar']); | |
| 1169 | + }, 'agent' => function ($query) { | |
| 1170 | + $query->select(['first_name', 'last_name', 'id']); | |
| 1171 | + }, | |
| 1172 | + 'product', | |
| 1173 | + 'tags', | |
| 1174 | + 'preview_response' => function ($query) { | |
| 1175 | + $query->latest('id'); | |
| 1176 | + } | |
| 1177 | + ]); | |
| 1178 | + } | |
| 1179 | + | |
| 1180 | + public function getSettingsValue($valueKey = false, $default = false) | |
| 1181 | + { | |
| 1182 | + $exist = Meta::where('object_type', 'ticket') | |
| 1183 | + ->where('key', 'settings') | |
| 1184 | + ->where('object_id', $this->id) | |
| 1185 | + ->first(); | |
| 1186 | + | |
| 1187 | + if ($exist) { | |
| 1188 | + $value = Helper::safeUnserialize($exist->value); | |
| 1189 | + if ($valueKey) { | |
| 1190 | + if (!is_array($value)) { | |
| 1191 | + return $default; | |
| 1192 | + } | |
| 1193 | + return Arr::get($value, $valueKey, $default); | |
| 1194 | + } | |
| 1195 | + return $value; | |
| 1196 | + } | |
| 1197 | + | |
| 1198 | + return $default; | |
| 1199 | + } | |
| 1200 | + | |
| 1201 | + public function updateSettingsValue($valueKey, $value) | |
| 1202 | + { | |
| 1203 | + $exist = Meta::where('object_type', 'ticket') | |
| 1204 | + ->where('key', 'settings') | |
| 1205 | + ->where('object_id', $this->id) | |
| 1206 | + ->first(); | |
| 1207 | + | |
| 1208 | + if ($exist) { | |
| 1209 | + $existingValue = Helper::safeUnserialize($exist->value); | |
| 1210 | + | |
| 1211 | + if (!is_array($existingValue)) { | |
| 1212 | + $existingValue = []; | |
| 1213 | + } | |
| 1214 | + | |
| 1215 | + $existingValue[$valueKey] = $value; | |
| 1216 | + | |
| 1217 | + $exist->value = maybe_serialize($existingValue); | |
| 1218 | + $exist->save(); | |
| 1219 | + return $this; | |
| 1220 | + } | |
| 1221 | + | |
| 1222 | + $settings = [ | |
| 1223 | + 'object_type' => 'ticket', | |
| 1224 | + 'key' => 'settings', | |
| 1225 | + 'object_id' => $this->id, | |
| 1226 | + 'value' => maybe_serialize([ | |
| 1227 | + $valueKey => $value | |
| 1228 | + ]) | |
| 1229 | + ]; | |
| 1230 | + | |
| 1231 | + Meta::create($settings); | |
| 1232 | + | |
| 1233 | + return $this; | |
| 1234 | + | |
| 1235 | + } | |
| 1236 | + | |
| 497 | 1237 | } |
