← All changes | app/Services/MailerInbox/MailBoxService.php +263 -0 1.4.5 → 2.4.0 View file →

		@@ -2,10 +2,273 @@
2	2
3	3	namespace FluentSupport\App\Services\MailerInbox;
4	4
5	5	use FluentSupport\App\App;
	6	+use FluentSupport\App\Models\Agent;
	7	+use FluentSupport\App\Models\MailBox;
	8	+use FluentSupport\App\Models\Meta;
	9	+use FluentSupport\App\Models\Ticket;
	10	+use FluentSupport\App\Services\EmailNotification\Settings;
	11	+use FluentSupport\App\Services\Tickets\AgentTicketAccess;
6	12	use FluentSupport\Framework\Support\Arr;
	13	+use Exception;
7	14
8	15	class MailBoxService
9	16	{
	17	+ /**
	18	+ * This `getMailBoxes` method is used to get all mailboxes.
	19	+ * @return array
	20	+ */
	21	+ public function getMailBoxes ()
	22	+ {
	23	+ $mailboxes = MailBox::all();
10	24
	25	+ foreach ($mailboxes as $mailbox) {
	26	+ $mailbox->tickets_count = Ticket::countTicketByMailBoxId($mailbox->id);
	27	+ }
	28	+
	29	+ return [
	30	+ 'mailboxes' => $mailboxes
	31	+ ];
	32	+ }
	33	+
	34	+ /**
	35	+ * This `deleteMailBox` method is used to delete a mailbox.
	36	+ * @param int $mailBoxId The id of the mailbox to be deleted.
	37	+ * @param int $fallbackId The id of the fallback mailbox to be used.
	38	+ * @return array
	39	+ */
	40	+ public function deleteMailBox($mailBoxId, $fallbackId )
	41	+ {
	42	+ if ( $mailBoxId == $fallbackId ) {
	43	+ throw new \Exception(esc_html__('Fallback Box cannot be the same as MailBox ID', 'fluent-support'));
	44	+ }
	45	+
	46	+ $box = MailBox::findOrFail($mailBoxId);
	47	+ $fallbackBox = MailBox::findOrFail($fallbackId);
	48	+
	49	+ // if the mailbox is default, then make the fallback mailbox default
	50	+ if($box->is_default == 'yes'){
	51	+ $fallbackBox->is_default = 'yes';
	52	+ $fallbackBox->save();
	53	+ }
	54	+
	55	+ /*
	56	+ * Action before delete a mailbox
	57	+ *
	58	+ * @since v1.0.0
	59	+ * @param object $box Mailbox
	60	+ * @param object $fallbackBox Fallback mailbox
	61	+ */
	62	+ do_action('fluent_support/before_delete_email_box', $box, $fallbackBox);
	63	+
	64	+ $this->deleteAllMailBoxMeta($mailBoxId);
	65	+
	66	+ MailBox::where('id', $mailBoxId)->delete();
	67	+
	68	+ // let's transfer the tickets now
	69	+ Ticket::syncMailBoxId($mailBoxId, $fallbackId);
	70	+
	71	+ /*
	72	+ * Action on mailbox delete
	73	+ *
	74	+ * @since v1.0.0
	75	+ * @param integer $mailBoxId
	76	+ * @param object $fallbackBox Fallback mailbox
	77	+ */
	78	+ do_action('fluent_support/mailbox_deleted', $mailBoxId, $fallbackBox);
	79	+
	80	+ return [
	81	+ 'message' => __('Selected Business has been deleted', 'fluent-support')
	82	+ ];
	83	+ }
	84	+
	85	+ /**
	86	+ * This `moveTickets` method is used to move tickets from one mailbox to another.
	87	+ * @param array $data
	88	+ * @param int $mailBoxId
	89	+ * @return array
	90	+ */
	91	+ public function moveTickets ($data, $mailBoxId )
	92	+ {
	93	+ $this->validateTicketMoving( $data, $mailBoxId );
	94	+
	95	+ $newBox = MailBox::findOrFail($data['new_box_id']);
	96	+ $oldBox = MailBox::findOrFail($mailBoxId);
	97	+
	98	+ /**
	99	+ * Action before tickets moved
	100	+ * @since v1.5.7
	101	+ * @param array $data
	102	+ * @param object $oldBox Current mailbox
	103	+ * @param object $newBox Mailbox where selected tickets will be moved
	104	+ */
	105	+ do_action( 'fluent_support/before_move_tickets', $data, $oldBox, $newBox );
	106	+
	107	+ if (!empty($data['ticket_ids'])) {
	108	+ Ticket::whereIn('id', $data['ticket_ids'])
	109	+ ->update([
	110	+ 'mailbox_id' => $newBox->id
	111	+ ]);
	112	+ } else {
	113	+ // Move all ticket for the MailBox
	114	+ Ticket::where('mailbox_id', $mailBoxId)
	115	+ ->update([
	116	+ 'mailbox_id' => $newBox->id
	117	+ ]);
	118	+ }
	119	+ /**
	120	+ * Action after tickets moved
	121	+ * @since v1.5.7
	122	+ * @param array $data
	123	+ * @param object $oldBox Mailbox where selected tickets were moved from
	124	+ * @param object $newBox Mailbox where selected tickets were moved to
	125	+ */
	126	+ do_action( 'fluent_support/tickets_moved', $data, $oldBox, $newBox );
	127	+
	128	+ return [
	129	+ 'message' => __('All ticket moves to the selected Business', 'fluent-support')
	130	+ ];
	131	+
	132	+ }
	133	+
	134	+ /**
	135	+ * This `setAsDefault` method will set a business box as default. Update is_default column to yes for the selected mailbox and no for others.
	136	+ * @param int $mailBoxId
	137	+ * @return array
	138	+ */
	139	+ public function setAsDefault ($mailBoxId )
	140	+ {
	141	+ $box = MailBox::findOrFail($mailBoxId);
	142	+
	143	+ $box->is_default = 'yes';
	144	+ $box->save();
	145	+
	146	+ MailBox::where('id', '!=', $mailBoxId)
	147	+ ->update([
	148	+ 'is_default' => 'no'
	149	+ ]);
	150	+
	151	+ return [
	152	+ 'message' => __('Selected Business has been set as default', 'fluent-support')
	153	+ ];
	154	+ }
	155	+
	156	+ /**
	157	+ * This `getEmailSetups` method is used to get the email setups
	158	+ * @param int $boxId
	159	+ * @return array
	160	+ */
	161	+ public function getEmailsSetups ( $boxId )
	162	+ {
	163	+ $settings = new Settings();
	164	+ $box = MailBox::findOrFail( $boxId );
	165	+
	166	+ $types = $settings->getEmailSettingsKeys();
	167	+
	168	+ $req = [];
	169	+ foreach ( $types as $type ) {
	170	+ $req[] = $settings->getBoxEmailSettings( $box, $type );
	171	+ }
	172	+
	173	+ return [
	174	+ 'email_configs' => $req,
	175	+ 'email_keys' => $types
	176	+ ];
	177	+ }
	178	+
	179	+ /**
	180	+ * This `saveEmailSettings` method is used to save the email settings for the mailbox
	181	+ * @param object $request
	182	+ * @param int $boxId
	183	+ * @return array
	184	+ */
	185	+ public function saveEmailSettings ($emailType, $boxId, $data )
	186	+ {
	187	+ $settings = new Settings();
	188	+
	189	+ $data['email_body'] = wp_kses_post($data['email_body']);
	190	+
	191	+ $box = MailBox::findOrFail($boxId);
	192	+
	193	+ $settings->saveBoxEmailSettings($box, $emailType, $data);
	194	+
	195	+ return [
	196	+ 'message' => __('Settings has been updated', 'fluent-support')
	197	+ ];
	198	+ }
	199	+
	200	+ /**
	201	+ * This `getTickets` method is used to get the tickets for the given mailbox
	202	+ * @param array $filters
	203	+ * @param int $boxId
	204	+ * @return array
	205	+ */
	206	+ public function getTickets ($filters, $boxId )
	207	+ {
	208	+ if (!$boxId) {
	209	+ throw new \Exception(esc_html__('MailBox ID must be provided', 'fluent-support'));
	210	+ }
	211	+
	212	+ $ticketsQuery = Ticket::getTicketsQuery();
	213	+
	214	+ $ticketsQuery->where('mailbox_id', $boxId);
	215	+
	216	+ if ( !empty($filters['customer_id']) ) {
	217	+ $ticketsQuery->where('customer_id', $filters['customer_id']);
	218	+ }
	219	+
	220	+ if ( !empty($filters['product_id']) ) {
	221	+ $ticketsQuery->where('product_id', $filters['product_id']);
	222	+ }
	223	+
	224	+ if ( !empty($filters['ticket_title']) ) {
	225	+ $ticketsQuery->where('title', 'LIKE', "%". $filters['ticket_title'] ."%");
	226	+ }
	227	+
	228	+ return [
	229	+ 'tickets' => $ticketsQuery->paginate()
	230	+ ];
	231	+ }
	232	+
	233	+ private function validateTicketMoving ( $data, $mailBoxId )
	234	+ {
	235	+
	236	+ if ($data['new_box_id'] == $mailBoxId) {
	237	+ throw new \Exception(esc_html__('New Box cannot be the same as MailBox ID', 'fluent-support'));
	238	+ }
	239	+
	240	+ if ( $data['move_type'] == 'Custom' && empty($data['ticket_ids']) ) {
	241	+ throw new \Exception(esc_html__('Invalid request submitted. Please select a ticket first', 'fluent-support'));
	242	+ }
	243	+ $ticketIDs = $data['ticket_ids'];
	244	+ $newMailBoxId = (int)$data['new_box_id'];
	245	+
	246	+ foreach ($ticketIDs as $ticketID) {
	247	+ $ticket = Ticket::findOrFail($ticketID);
	248	+ if (!$ticket->agent_id) {
	249	+ continue;
	250	+ }
	251	+
	252	+ $agent = Agent::find($ticket->agent_id);
	253	+ if (!$agent) {
	254	+ continue;
	255	+ }
	256	+
	257	+ $restrictedBoxes = (new AgentTicketAccess())->getRestrictedMailboxIds($agent);
	258	+
	259	+ if (in_array($newMailBoxId, $restrictedBoxes, true)) {
	260	+ throw new \Exception(esc_html__('Agent is restricted for this mailbox ticket', 'fluent-support'));
	261	+ }
	262	+ }
	263	+ return true;
	264	+ }
	265	+
	266	+ private function deleteAllMailBoxMeta($id)
	267	+ {
	268	+ $class = __NAMESPACE__ . '\MailBox';
	269	+
	270	+ Meta::where('object_type', $class)
	271	+ ->where('object_id', $id)
	272	+ ->delete();
	273	+ }
11	274	}