← All changes | app/Http/Controllers/ReportingController.php +203 -33 1.4.6 → 2.4.0 View file →

		@@ -1,70 +1,94 @@
1	1	<?php
2	2
3	3	namespace FluentSupport\App\Http\Controllers;
4	4
5		-use FluentSupport\App\Models\Agent;
6	5	use FluentSupport\App\Modules\Reporting\Reporting;
7	6	use FluentSupport\App\Modules\StatModule;
8	7	use FluentSupport\App\Services\Helper;
9		-use FluentSupport\Framework\Request\Request;
	8	+use FluentSupport\Framework\Http\Request\Request;
	9	+use FluentSupport\App\Models\Ticket;
	10	+use FluentSupport\App\Services\Tickets\AgentTicketAccess;
	11	+use FluentSupport\App\Models\Conversation;
	12	+use FluentSupport\App\Models\TagPivot;
10	13
	14	+/**
	15	+ * ReportingController class for REST API
	16	+ * This class is responsible for getting data for all request related to report
	17	+ * @package FluentSupport\App\Http\Controllers
	18	+ *
	19	+ * @version 1.0.0
	20	+ */
11	21	class ReportingController extends Controller
12	22	{
13		- public function getOverallReports(Request $request)
	23	+ public static function getSanitizedDateRange(Request $request)
14	24	{
15		- return [
16		- 'overall_reports' => StatModule::getOverAllStats()
17		- ];
18		- }
	25	+ $dateRange = $request->get('date_range', []);
19	26
20		- public function getTicketsChart(Request $request, Reporting $reporting)
21		- {
22		- list($from, $to) = $request->get('date_range') ?: ['', ''];
	27	+ if (is_array($dateRange) && count($dateRange) >= 2) {
	28	+ return [
	29	+ sanitize_text_field($dateRange[0] ?? ''),
	30	+ sanitize_text_field($dateRange[1] ?? '')
	31	+ ];
	32	+ }
23	33
24		- return [
25		- 'stats' => $reporting->getTicketsGrowth($from, $to)
26		- ];
27		- }
	34	+ if (is_string($dateRange)) {
	35	+ $parts = array_map('trim', explode(',', $dateRange));
	36	+ return [
	37	+ sanitize_text_field($parts[0] ?? ''),
	38	+ sanitize_text_field($parts[1] ?? '')
	39	+ ];
	40	+ }
28	41
29		- public function getResolveChart(Request $request, Reporting $reporting)
30		- {
31		- list($from, $to) = $request->get('date_range') ?: ['', ''];
32		-
33		- return [
34		- 'stats' => $reporting->getTicketResolveGrowth($from, $to)
35		- ];
	42	+ return ['', ''];
36	43	}
37	44
38		- public function getResponseChart(Request $request, Reporting $reporting)
	45	+ public static function getAgentIdsForGroup(Request $request)
39	46	{
40		- list($from, $to) = $request->get('date_range') ?: ['', ''];
	47	+ $groupId = $request->getSafe('agent_group_id', 'intval');
	48	+ if (!$groupId) {
	49	+ return null;
	50	+ }
41	51
42		- return [
43		- 'stats' => $reporting->getResponseGrowth($from, $to)
44		- ];
	52	+ return TagPivot::where('source_type', 'agent_group')
	53	+ ->where('tag_id', $groupId)
	54	+ ->pluck('source_id')
	55	+ ->toArray();
45	56	}
46	57
47		- public function getAgentsSummary(Request $request, Reporting $reporting)
	58	+ public function getActiveTicketsByProduct()
48	59	{
49	60	return [
50		- 'summary' => $reporting->agentSummary($request->get('from'), $request->get('to'))
	61	+ 'stats' => StatModule::getActiveTicketsByProductStats()
51	62	];
52	63	}
53	64
54		- public function getAgentOverallReports(Request $request)
	65	+ /**
	66	+ * getAgentOverallReports method will return the overall statistics report for logged-in agent
	67	+ * @param Request $request
	68	+ * @return array
	69	+ */
	70	+ public function getAgentOverallReports(Request $request): array
55	71	{
56	72	$agent = Helper::getAgentByUserId(get_current_user_id());
57	73
58	74	return [
59		- 'overall_reports' => StatModule::getAgentOverallStats($agent->id)
	75	+ 'overall_reports' => StatModule::getAgentOverallStats($agent->id),
	76	+ 'today_reports' => StatModule::getTodayStats($agent->id)
60	77	];
61	78	}
62	79
	80	+ /**
	81	+ * getAgentResolveChart method will generate ticket data for resolved ticket
	82	+ * @param Request $request
	83	+ * @param Reporting $reporting
	84	+ * @return array
	85	+ */
63	86	public function getAgentResolveChart(Request $request, Reporting $reporting)
64	87	{
	88	+ //Get logged in agent information
65	89	$agent = Helper::getAgentByUserId(get_current_user_id());
66		- list($from, $to) = $request->get('date_range') ?: ['', ''];
	90	+ list($from, $to) = self::getSanitizedDateRange($request);
67	91
68	92	return [
69	93	'stats' => $reporting->getTicketResolveGrowth($from, $to, ['agent_id' => $agent->id])
70	94	];
		@@ -69,12 +93,18 @@
69	93	'stats' => $reporting->getTicketResolveGrowth($from, $to, ['agent_id' => $agent->id])
70	94	];
71	95	}
72	96
	97	+ /**
	98	+ * getAgentResponseChart method will generate the statistics of response by agent in tickets within date range
	99	+ * @param Request $request
	100	+ * @param Reporting $reporting
	101	+ * @return array
	102	+ */
73	103	public function getAgentResponseChart(Request $request, Reporting $reporting)
74	104	{
75	105	$agent = Helper::getAgentByUserId(get_current_user_id());
76		- list($from, $to) = $request->get('date_range') ?: ['', ''];
	106	+ list($from, $to) = self::getSanitizedDateRange($request);
77	107
78	108	return [
79	109	'stats' => $reporting->getResponseGrowth($from, $to, ['person_id' => $agent->id])
80	110	];
		@@ -79,13 +109,153 @@
79	109	'stats' => $reporting->getResponseGrowth($from, $to, ['person_id' => $agent->id])
80	110	];
81	111	}
82	112
	113	+ /**
	114	+ * getPersonalSummary method will generate summary for specific agent
	115	+ * This method will count closed tickets, open tickets, responses/interactions with ticket by agent within a date range
	116	+ * @param Reporting $reporting
	117	+ * @param Request $request
	118	+ * @return array
	119	+ */
83	120	public function getPersonalSummary(Reporting $reporting, Request $request)
84	121	{
85	122	$agent = Helper::getAgentByUserId(get_current_user_id());
86	123
87	124	return [
88		- 'summary' => $reporting->agentSummary($request->get('from'), $request->get('to'), $agent->id)
	125	+ 'summary' => $reporting->agentSummary($request->getSafe('from', 'sanitize_text_field'), $request->getSafe('to', 'sanitize_text_field'), $agent->id)
89	126	];
90	127	}
	128	+
	129	+ /**
	130	+ * getStats method will return statistics similar to getOverallReports but with filters
	131	+ * Returns: New Tickets, Active Tickets, Closed Tickets, and Responses
	132	+ * Filters: date_range, mailbox_id (business_box), product_id, agent_id, customer_id
	133	+ * @param Request $request
	134	+ * @return array
	135	+ */
	136	+ public function getStats(Request $request)
	137	+ {
	138	+ list($from, $to) = self::getSanitizedDateRange($request);
	139	+
	140	+ $filters = [
	141	+ 'mailbox_id' => $request->getSafe('mailbox_id', 'intval') ?: $request->getSafe('business_box', 'intval'),
	142	+ 'product_id' => $request->getSafe('product_id', 'intval'),
	143	+ 'agent_id' => $request->getSafe('agent_id', 'intval'),
	144	+ 'customer_id' => $request->getSafe('customer_id', 'intval'),
	145	+ ];
	146	+
	147	+ $agentIds = self::getAgentIdsForGroup($request);
	148	+
	149	+ $access = new AgentTicketAccess();
	150	+
	151	+ // Bound first: a caller-supplied mailbox_id below is not proof of access.
	152	+ $baseQuery = $access->applyMailboxRestrictionScope(Ticket::query());
	153	+
	154	+ foreach ($filters as $field => $value) {
	155	+ if ($value) {
	156	+ $baseQuery->where($field, $value);
	157	+ }
	158	+ }
	159	+
	160	+ if ($agentIds !== null) {
	161	+ $baseQuery->whereIn('agent_id', $agentIds);
	162	+ }
	163	+
	164	+ $applyDateRange = function($query, $dateField = 'created_at') use ($from, $to) {
	165	+ if ($from && $to) {
	166	+ $query->whereBetween($dateField, ["$from 00:00:00", "$to 23:59:59"]);
	167	+ } elseif ($from) {
	168	+ $query->where($dateField, '>=', "$from 00:00:00");
	169	+ } elseif ($to) {
	170	+ $query->where($dateField, '<=', "$to 23:59:59");
	171	+ }
	172	+ };
	173	+
	174	+ $countTickets = function($status, $dateField = 'created_at') use ($baseQuery, $applyDateRange) {
	175	+ $query = clone $baseQuery;
	176	+ $query->where('status', $status);
	177	+ $applyDateRange($query, $dateField);
	178	+ return $query->count();
	179	+ };
	180	+
	181	+ $newTickets = $countTickets('new');
	182	+ $closedTickets = $countTickets('closed', 'resolved_at');
	183	+
	184	+ $openQuery = clone $baseQuery;
	185	+ $openQuery->where('status', '!=', 'closed');
	186	+ $applyDateRange($openQuery);
	187	+ $openTickets = $openQuery->count();
	188	+
	189	+ $responsesQuery = $access->applyMailboxRestrictionScopeViaTicket(
	190	+ Conversation::query()->where('conversation_type', 'response')
	191	+ );
	192	+
	193	+ if (array_filter($filters) || $agentIds !== null) {
	194	+ $responsesQuery->whereHas('ticket', function ($q) use ($filters, $agentIds) {
	195	+ foreach ($filters as $field => $value) {
	196	+ if ($value) {
	197	+ $q->where($field, $value);
	198	+ }
	199	+ }
	200	+ if ($agentIds !== null) {
	201	+ $q->whereIn('agent_id', $agentIds);
	202	+ }
	203	+ });
	204	+ }
	205	+
	206	+ $applyDateRange($responsesQuery, 'created_at');
	207	+ $responses = $responsesQuery->count();
	208	+
	209	+ $agentId = $filters['agent_id'];
	210	+
	211	+ if ($agentId) {
	212	+ $repliesQuery = $access->applyMailboxRestrictionScopeViaTicket(
	213	+ Conversation::query()
	214	+ ->where('person_id', $agentId)
	215	+ ->where('conversation_type', 'response')
	216	+ );
	217	+
	218	+ $applyDateRange($repliesQuery, 'created_at');
	219	+ $totalReplies = $repliesQuery->count();
	220	+
	221	+ $stats = [
	222	+ 'total_replies' => $totalReplies,
	223	+ 'new_tickets' => $newTickets,
	224	+ 'closed_tickets' => $closedTickets,
	225	+ 'responses' => $responses,
	226	+ 'open_tickets' => $openTickets,
	227	+ ];
	228	+ } else {
	229	+ $activeTickets = $countTickets('active');
	230	+
	231	+ $stats = [
	232	+ 'new_tickets' => $newTickets,
	233	+ 'active_tickets' => $activeTickets,
	234	+ 'closed_tickets' => $closedTickets,
	235	+ 'responses' => $responses,
	236	+ 'open_tickets' => $openTickets,
	237	+ ];
	238	+ }
	239	+
	240	+ $labels = [
	241	+ 'total_replies' => __('Total Replies', 'fluent-support'),
	242	+ 'new_tickets' => __('New Tickets', 'fluent-support'),
	243	+ 'active_tickets' => __('Active Tickets', 'fluent-support'),
	244	+ 'closed_tickets' => __('Closed Tickets', 'fluent-support'),
	245	+ 'responses' => __('Responses', 'fluent-support'),
	246	+ 'open_tickets' => __('Open Tickets', 'fluent-support'),
	247	+ ];
	248	+
	249	+ $overallReports = [];
	250	+ foreach ($stats as $key => $count) {
	251	+ $overallReports[$key] = [
	252	+ 'title' => $labels[$key] ?? ucwords(str_replace('_', ' ', (string) $key)),
	253	+ 'key' => $key,
	254	+ 'count' => $count,
	255	+ ];
	256	+ }
	257	+
	258	+ return ['overall_reports' => $overallReports];
	259	+ }
	260	+
91	261	}