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Fluent Support – Helpdesk & Customer Support Ticket System / 2.4.0
Fluent Support – Helpdesk & Customer Support Ticket System v2.4.0
2.4.0 2.3.2 2.3.1 2.3.0 2.2.1 2.2.0 trunk 1.10.0 1.10.1 1.10.2 1.10.3 1.10.4 1.10.5 1.4.0 1.4.1 1.4.2 1.4.5 1.4.6 1.4.7 1.5.0 1.5.1 1.5.2 1.5.3 1.5.4 1.5.5 All 68 releases
← All changes | app/Http/Routes/api.php +143 -16 1.5.12.4.0 View file →
@@ -1,6 +1,8 @@
1 1 <?php
2 2
3 +defined('ABSPATH') or die;
4 +
3 5 /**
4 6 * @var $router FluentSupport\Framework\Http\Router
5 7 */
6 8
@@ -9,25 +11,38 @@
9 11 $router->post('/', 'MailBoxController@save');
10 12 $router->get('/{id}', 'MailBoxController@get')->int('id');
11 13 $router->put('/{id}', 'MailBoxController@update')->int('id');
12 14 $router->delete('/{id}', 'MailBoxController@delete')->int('id');
15 + $router->put('/{id}/move_tickets', 'MailBoxController@moveTickets')->int('id');
13 16
17 + $router->get('/{id}/tickets', 'MailBoxController@getTickets')->int('id');
18 +
14 19 $router->get('/{id}/email_settings', 'MailBoxController@getEmailSettings')->int('id');
15 20 $router->get('/{id}/email_configs', 'MailBoxController@getEmailsSetups');
16 21 $router->put('/{id}/email_settings', 'MailBoxController@saveEmailSettings')->int('id');
22 + $router->put('/{id}/set_default', 'MailBoxController@setAsDefault')->int('id');
17 23 });
18 24
19 25 $router->prefix('tickets')->withPolicy('AgentTicketPolicy')->group(function ($router) {
20 26
21 27 $router->get('my_stats', 'AgentController@myStats');
28 + $router->get('agent_performance', 'AgentController@agentPerformance');
22 29 $router->get('/', 'TicketController@index');
23 30 $router->post('/', 'TicketController@createTicket');
31 + $router->get('/label-search', 'TicketController@fetchLabelSearch');
32 + $router->post('/label-search', 'TicketController@storeOrUpdateLabelSearch');
33 + $router->delete('/{label_search_id}/label-search', 'TicketController@deleteLabelSearch')->int('label_search_id');
24 34
35 + $router->get('/{ticket_id}/mentionable-agents', 'TicketController@getMentionableAgents')->int('ticket_id');
25 36 $router->get('/{ticket_id}', 'TicketController@getTicket')->int('ticket_id');
26 37
27 38 $router->get('/{ticket_id}/widgets', 'TicketController@getTicketWidgets')->int('ticket_id');
28 39 $router->post('/{ticket_id}/responses', 'TicketController@createResponse')->int('ticket_id');
29 40
41 + $router->post('/{ticket_id}/draft', 'TicketController@createOrUpdatDraft')->int('ticket_id');
42 + $router->get('/{ticket_id}/draft', 'TicketController@getDraft')->int('ticket_id');
43 + $router->delete('/{draft_id}/draft', 'TicketController@deleteDraft')->int('draft_id');
44 +
30 45 $router->get('/{ticket_id}/live_activity', 'TicketController@getLiveActivity')->int('ticket_id');
31 46 $router->delete('/{ticket_id}/live_activity', 'TicketController@removeLiveActivity')->int('ticket_id');
32 47
33 48 $router->put('/{ticket_id}/responses/{response_id}', 'TicketController@updateResponse')
@@ -33,15 +48,16 @@
33 48 $router->put('/{ticket_id}/responses/{response_id}', 'TicketController@updateResponse')
34 49 ->int('ticket_id')
35 50 ->int('response_id');
36 51
52 + $router->put('/{ticket_id}/approve_draft_response/{response_id}', 'TicketController@approveDraftResponse')
53 + ->int('ticket_id')
54 + ->int('response_id');
55 +
37 56 $router->delete('/{ticket_id}/responses/{response_id}', 'TicketController@deleteResponse')
38 57 ->int('ticket_id')
39 58 ->int('response_id');
40 59
41 - $router->post('/{ticket_id}/customer-responses', 'ConversationController@createCustomerReply')
42 - ->int('ticket_id');
43 -
44 60 $router->put('/{ticket_id}/property', 'TicketController@updateTicketProperty')->int('ticket_id');
45 61
46 62 $router->post('/{ticket_id}/tags', 'TicketController@addTag')->int('ticket_id');
47 63 $router->delete('/{ticket_id}/tags/{tag_id}', 'TicketController@detachTag')->int('ticket_id')->int('tag_id');
@@ -46,19 +62,45 @@
46 62 $router->post('/{ticket_id}/tags', 'TicketController@addTag')->int('ticket_id');
47 63 $router->delete('/{ticket_id}/tags/{tag_id}', 'TicketController@detachTag')->int('ticket_id')->int('tag_id');
48 64
49 65 $router->post('/{ticket_id}/close', 'TicketController@closeTicket')->int('ticket_id');
66 + $router->delete('/{ticket_id}/delete', 'TicketController@deleteTicket')->int('ticket_id');
50 67 $router->post('/{ticket_id}/re-open', 'TicketController@reOpenTicket')->int('ticket_id');
51 68 $router->put('/{ticket_id}/change-customer', 'TicketController@changeTicketCustomer')->int('ticket_id');
52 69 $router->get('/{ticket_id}/custom-data', 'TicketController@getTicketCustomData')->int('ticket_id');
53 70
71 + $router->get('fluent-booking/event-types', 'TicketController@getFluentBookingEventTypes');
72 + $router->get('/{ticket_id}/fluent-booking/availability', 'TicketController@getFluentBookingAvailability')->int('ticket_id');
73 + $router->post('/{ticket_id}/fluent-booking/booking-link', 'TicketController@createFluentBookingLink')->int('ticket_id');
74 + $router->get('/{ticket_id}/fluent-booking/meetings', 'TicketController@getFluentBookingMeetings')->int('ticket_id');
75 +
54 76 $router->post('bulk-actions', 'TicketController@doBulkActions'); // close_tickets | delete_tickets | assign_agent | assign_tags
55 77 $router->post('bulk-reply', 'TicketController@doBulkReplies');
56 78
57 79 $router->post('sync-fluentcrm-tags', 'TicketController@syncFluentCrmTags');
80 + $router->post('sync-fluentcrm-lists', 'TicketController@syncFluentCrmLists');
58 81
82 + $router->get('fluent-boards/boards', 'FluentBoardsController@getBoards');
83 + $router->get('fluent-boards/stages/{board_id}', 'FluentBoardsController@getStages')->int('board_id');
84 + $router->post('fluent-boards/stages', 'FluentBoardsController@createTask');
85 +
86 + $router->get('search-contact', 'CustomerController@searchContact');
87 +
88 + $router->get('ping', 'AgentController@ping');
89 + $router->get('ticket-essentials', 'TicketController@getTicketEssentials');
90 + $router->get('agent-insights', 'AgentController@getAgentInsights');
59 91 });
60 92
93 +$router->get('widgets', 'WidgetsController')->withPolicy('AgentTicketPolicy');
94 +
95 +$router->prefix('notifications')->withPolicy('AgentTicketPolicy')->group(function ($router) {
96 + $router->get('/', 'NotificationController@index');
97 + $router->get('/unread', 'NotificationController@unread');
98 + $router->get('/unread-count', 'NotificationController@unreadCount');
99 + $router->post('/mark-all-read', 'NotificationController@markAllRead');
100 + $router->post('/{notification_id}/mark-read', 'NotificationController@markRead')->int('notification_id');
101 +});
102 +
61 103 $router->prefix('products')->withPolicy('AdminSettingsPolicy')->group(function ($router) {
62 104 $router->get('/', 'ProductController@index');
63 105 $router->post('/', 'ProductController@create');
64 106 $router->get('/{product_id}', 'ProductController@get')->int('product_id');
@@ -67,8 +109,9 @@
67 109 $router->delete('/{product_id}', 'ProductController@delete')->int('product_id');
68 110 });
69 111
70 112 $router->get('me', 'TicketController@me')->withPolicy('PortalPolicy');
113 +
71 114 $router->get('options/countries', 'OptionsController@getCountries')->withPolicy('PortalPolicy');
72 115
73 116 $router->post('ticket_file_upload', 'UploaderController@uploadTicketFiles')
74 117 ->withPolicy('PortalPolicy');
@@ -82,29 +125,57 @@
82 125 $router->get('/slack-integration', 'SlackController@getSettings');
83 126 $router->post('/slack-integration', 'SlackController@saveSettings');
84 127 $router->get('/pages', 'SettingsController@getPages');
85 128 $router->post('/setup', 'SettingsController@setupPortal');
129 + $router->post('/setup-installation', 'SettingsController@setupInstallation');
130 + $router->post('/recaptcha-settings', 'SettingsController@saveReCaptchaSettings');
131 + $router->get('/recaptcha-settings', 'SettingsController@getReCaptchaSettings');
132 + $router->get('/integration-statuses', 'SettingsController@integrationStatuses');
86 133
87 134 $router->get('/fluentcrm-settings', 'SettingsController@getFluentCRMSettings');
88 - $router->post('/intsall-fluentcrm', 'SettingsController@installFluentCRM');
135 + $router->post('/install-fluentcrm', 'SettingsController@installFluentCRM');
136 +
137 + // Upload Settings
138 + $router->get('/remote-upload-settings', 'SettingsController@getRemoteUploadSettings');
139 + $router->post('/update-remote-upload-driver', 'SettingsController@updateRemoteUploadDriver');
140 +
141 + $router->get('/ai-integration', 'SettingsController@getAIProviderSettings');
142 + $router->post('/ai-integration', 'SettingsController@saveAIProviderSettings');
143 + $router->post('/ai-integration/disconnect', 'SettingsController@disconnectAIProvider');
144 + $router->get('/settings-menu', 'SettingsController@getSettingsMenu');
145 + $router->get('/fluent-bot-integration', 'SettingsController@getFluentBotSettings');
146 + $router->post('/fluent-bot-integration', 'SettingsController@saveFluentBotSettings');
147 + $router->get('/fluent-bot-presets', 'SettingsController@getFluentBotPresets');
148 + $router->post('/fluent-bot-presets', 'SettingsController@saveFluentBotPresets');
149 +
150 + $router->get('/mcp', 'McpSettingsController@getStatus');
151 + $router->post('/mcp/toggle', 'McpSettingsController@toggle');
152 + $router->post('/mcp/install-adapter', 'McpSettingsController@installAdapter');
153 + $router->get('/mcp/config-snippets', 'McpSettingsController@getConfigSnippets');
89 154 });
90 155
91 -$router->prefix('agents')->withPolicy('AdminSensitivePolicy')->group(function ($router) {
156 +$router->prefix('agents')->withPolicy('AgentPolicy')->group(function ($router) {
92 157 $router->get('/', 'AgentController@index');
93 158 $router->post('/', 'AgentController@addAgent');
94 159 $router->put('/{agent_id}', 'AgentController@updateAgent')->int('agent_id');
95 160 $router->delete('/{agent_id}', 'AgentController@deleteAgent')->int('agent_id');
161 + $router->post('/avatar/{agent_id}', 'AgentController@addOrUpdateProfileImage')->int('agent_id');
162 + $router->post('/reset_avatar/{agent}', 'AgentController@resetAvatar')->int('agent');
96 163 });
97 164
98 -$router->prefix('reports')->withPolicy('PortalPolicy')->group(function ($router) {
99 - $router->get('/', 'ReportingController@getOverallReports');
100 - $router->get('/tickets-growth', 'ReportingController@getTicketsChart');
101 - $router->get('/tickets-resolve-growth', 'ReportingController@getResolveChart');
102 - $router->get('/response-growth', 'ReportingController@getResponseChart');
103 - $router->get('/agents-summary', 'ReportingController@getAgentsSummary');
165 +$router->prefix('agent-groups')->withPolicy('AdminSensitivePolicy')->group(function ($router) {
166 + $router->get('/', 'AgentGroupController@index');
167 + $router->post('/', 'AgentGroupController@create');
168 + $router->get('/{group_id}', 'AgentGroupController@get')->int('group_id');
169 + $router->put('/{group_id}', 'AgentGroupController@update')->int('group_id');
170 + $router->delete('/{group_id}', 'AgentGroupController@delete')->int('group_id');
104 171 });
105 172
106 -$router->prefix('my-reports')->withPolicy('PortalPolicy')->group(function ($router) {
173 +$router->prefix('reports')->withPolicy('ReportPolicy')->group(function ($router) {
174 + $router->get('/stats', 'ReportingController@getStats');
175 +});
176 +
177 +$router->prefix('my-reports')->withPolicy('AgentTicketPolicy')->group(function ($router) {
107 178 $router->get('/', 'ReportingController@getAgentOverallReports');
108 179 $router->get('/tickets-resolve-growth', 'ReportingController@getAgentResolveChart');
109 180 $router->get('/response-growth', 'ReportingController@getAgentResponseChart');
110 181 $router->get('/my-summary', 'ReportingController@getPersonalSummary');
@@ -109,15 +180,22 @@
109 180 $router->get('/response-growth', 'ReportingController@getAgentResponseChart');
110 181 $router->get('/my-summary', 'ReportingController@getPersonalSummary');
111 182 });
112 183
113 -$router->prefix('customers')->withPolicy('AdminSensitivePolicy')->group(function ($router) {
184 +$router->prefix('customers')->withPolicy('CustomerPolicy')->group(function ($router) {
114 185 $router->get('/', 'CustomerController@index');
115 186 $router->post('/', 'CustomerController@create');
187 + $router->get('/customerField/{customer_id}', 'CustomerController@customerField')->int('customer_id');
116 188
117 189 $router->get('/{customer_id}', 'CustomerController@getCustomer')->int('customer_id');
118 190 $router->put('/{customer_id}', 'CustomerController@update')->int('customer_id');
191 +
192 + //We will remove this method.
119 193 $router->delete('/{customer_id}', 'CustomerController@delete')->int('customer_id');
194 + $router->delete('/bulk-delete', 'CustomerController@bulkDelete');
195 +
196 + $router->post('/profile_image/{customer_id}', 'CustomerController@addOrUpdateProfileImage')->int('customer_id');
197 + $router->post('/reset_avatar/{customer}', 'CustomerController@resetAvatar')->int('customer');
120 198 });
121 199
122 200 $router->prefix('customer-portal')->withPolicy('PortalPolicy')->group(function ($router) {
123 201
@@ -132,18 +210,43 @@
132 210
133 211 $router->post('/tickets/{ticket_id}/close', 'CustomerPortalController@closeTicket')->int('ticket_id');
134 212 $router->post('/tickets/{ticket_id}/re-open', 'CustomerPortalController@reOpenTicket')->int('ticket_id');
135 213
136 - $router->post('ticket_file_upload','UploaderController@uploadTicketFiles');
214 + $router->post('ticket_file_upload', 'UploaderController@uploadTicketFiles');
137 215
138 - $router->get('me', 'TicketController@me')->withPolicy('PortalPolicy');
216 + $router->get('me', 'TicketController@me');
217 +
218 + $router->post('/tickets/{ticket_id}/agent-feedback', 'CustomerPortalController@agentFeedbackRating')->int('ticket_id');
219 +
220 + $router->post('logout', 'CustomerPortalController@logout');
139 221 });
140 222
141 -$router->prefix('public')->withPolicy('PublicPolicy')->group(function($router) {
223 +$router->prefix('public')->withPolicy('PublicPolicy')->group(function ($router) {
142 224 $router->post('telegram_bot_response/{token}', 'ChatMessageParserController@handleTelegramWebhook')->alphaNumDash('token');
143 225 $router->post('slack_response/{token}', 'ChatMessageParserController@handleSlackEvent')->alphaNumDash('token');
226 + $router->get('/authorize', 'AuthorizeController@handleHelpScoutAuthorization');
144 227 });
145 228
229 +$router->prefix('fluent-bot')->withPolicy('AgentTicketPolicy')->group(function ($router) {
230 + $router->get('/preset-prompts', 'FluentBotController@getPresetPrompts');
231 + $router->get('/runtime-config', 'FluentBotController@getRuntimeConfig');
232 + $router->post('/{id}/feedback', 'FluentBotController@createFeedback')->int('id');
233 + $router->delete('/{id}/feedback/{feedback_id}', 'FluentBotController@deleteFeedback')->int('id')->int('feedback_id');
234 + $router->post('/{id}/generate-response', 'FluentBotController@generateResponse')->int('id');
235 + $router->post('/{id}/generate-stream-response', 'FluentBotController@generateStreamResponse')->int('id');
236 + $router->post('/{id}/get-ticket-summary', 'FluentBotController@getTicketSummary')->int('id');
237 + $router->post('/{id}/get-ticket-tone', 'FluentBotController@getTicketTone')->int('id');
238 + $router->get('/{id}/chat-id', 'FluentBotController@getChatId')->int('id');
239 + $router->post('/{id}/chat-id', 'FluentBotController@saveChatId')->int('id');
240 + $router->delete('/{id}/chat-id', 'FluentBotController@deleteChatId')->int('id');
241 + $router->get('/{id}/chat-messages', 'FluentBotController@getChatMessages')->int('id');
242 + $router->get('/{id}/chat-stream', 'FluentBotController@resumeChatStream')->int('id');
243 + $router->get('/{id}/conversations', 'FluentBotController@getConversations')->int('id');
244 + $router->post('/{id}/conversations/switch', 'FluentBotController@switchConversation')->int('id');
245 + $router->get('/{id}/context-selection', 'FluentBotController@getContextSelection')->int('id');
246 + $router->post('/{id}/context-selection', 'FluentBotController@saveContextSelection')->int('id');
247 +});
248 +
146 249 $router->prefix('activity-logger')->withPolicy('ActivityLoggerPolicy')->group(function ($router) {
147 250 $router->get('/', 'ActivityLoggerController@getActivities');
148 251 $router->get('/settings', 'ActivityLoggerController@getSettings');
149 252 $router->post('/settings', 'ActivityLoggerController@updateSettings');
@@ -148,5 +251,29 @@
148 251 $router->get('/settings', 'ActivityLoggerController@getSettings');
149 252 $router->post('/settings', 'ActivityLoggerController@updateSettings');
150 253 });
151 254
255 +$router->prefix('ai-activity-logger')->withPolicy('ActivityLoggerPolicy')->group(function ($router) {
256 + $router->get('/', 'AIActivityLoggerController@getAIActivities');
257 + $router->post('/settings', 'AIActivityLoggerController@updateSettings');
258 + $router->get('/settings', 'AIActivityLoggerController@getSettings');
259 +});
260 +
152 261 $router->post('signup', 'AuthController@signup')->withPolicy('PublicPolicy');
262 +
263 +$router->post('login', 'AuthController@handleLogin')->withPolicy('PublicPolicy');
264 +
265 +$router->prefix('two_fa')->withPolicy('PublicPolicy')->group(function ($router) {
266 + $router->post('/', 'TwofaController@verify2fa');
267 +});
268 +
269 +
270 +$router->post('reset_pass', 'AuthController@resetPassword')->withPolicy('PublicPolicy');
271 +
272 +$router->prefix('ticket_importer')->withPolicy('AdminSettingsPolicy')->group(function ($router) {
273 + $router->get('/', 'TicketImportController@getStats');
274 + $router->post('/import', 'TicketImportController@importTickets');
275 + $router->delete('/delete', 'TicketImportController@deleteTickets');
276 +});
277 +
278 +$router->post('ticket_image_upload', 'UploaderController@uploadImage')
279 + ->withPolicy('AgentTicketPolicy');