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Fluent Support – Helpdesk & Customer Support Ticket System / 2.4.0
Fluent Support – Helpdesk & Customer Support Ticket System v2.4.0
2.4.0 2.3.2 2.3.1 2.3.0 2.2.1 2.2.0 trunk 1.10.0 1.10.1 1.10.2 1.10.3 1.10.4 1.10.5 1.4.0 1.4.1 1.4.2 1.4.5 1.4.6 1.4.7 1.5.0 1.5.1 1.5.2 1.5.3 1.5.4 1.5.5 All 68 releases
← All changes | app/Http/Routes/api.php +131 -17 1.5.52.4.0 View file →
@@ -1,6 +1,8 @@
1 1 <?php
2 2
3 +defined('ABSPATH') or die;
4 +
3 5 /**
4 6 * @var $router FluentSupport\Framework\Http\Router
5 7 */
6 8
@@ -11,29 +13,36 @@
11 13 $router->put('/{id}', 'MailBoxController@update')->int('id');
12 14 $router->delete('/{id}', 'MailBoxController@delete')->int('id');
13 15 $router->put('/{id}/move_tickets', 'MailBoxController@moveTickets')->int('id');
14 16
15 - /*
16 - * @todo: Needs to refactor
17 - */
18 17 $router->get('/{id}/tickets', 'MailBoxController@getTickets')->int('id');
19 18
20 19 $router->get('/{id}/email_settings', 'MailBoxController@getEmailSettings')->int('id');
21 20 $router->get('/{id}/email_configs', 'MailBoxController@getEmailsSetups');
22 21 $router->put('/{id}/email_settings', 'MailBoxController@saveEmailSettings')->int('id');
22 + $router->put('/{id}/set_default', 'MailBoxController@setAsDefault')->int('id');
23 23 });
24 24
25 25 $router->prefix('tickets')->withPolicy('AgentTicketPolicy')->group(function ($router) {
26 26
27 27 $router->get('my_stats', 'AgentController@myStats');
28 + $router->get('agent_performance', 'AgentController@agentPerformance');
28 29 $router->get('/', 'TicketController@index');
29 30 $router->post('/', 'TicketController@createTicket');
31 + $router->get('/label-search', 'TicketController@fetchLabelSearch');
32 + $router->post('/label-search', 'TicketController@storeOrUpdateLabelSearch');
33 + $router->delete('/{label_search_id}/label-search', 'TicketController@deleteLabelSearch')->int('label_search_id');
30 34
35 + $router->get('/{ticket_id}/mentionable-agents', 'TicketController@getMentionableAgents')->int('ticket_id');
31 36 $router->get('/{ticket_id}', 'TicketController@getTicket')->int('ticket_id');
32 37
33 38 $router->get('/{ticket_id}/widgets', 'TicketController@getTicketWidgets')->int('ticket_id');
34 39 $router->post('/{ticket_id}/responses', 'TicketController@createResponse')->int('ticket_id');
35 40
41 + $router->post('/{ticket_id}/draft', 'TicketController@createOrUpdatDraft')->int('ticket_id');
42 + $router->get('/{ticket_id}/draft', 'TicketController@getDraft')->int('ticket_id');
43 + $router->delete('/{draft_id}/draft', 'TicketController@deleteDraft')->int('draft_id');
44 +
36 45 $router->get('/{ticket_id}/live_activity', 'TicketController@getLiveActivity')->int('ticket_id');
37 46 $router->delete('/{ticket_id}/live_activity', 'TicketController@removeLiveActivity')->int('ticket_id');
38 47
39 48 $router->put('/{ticket_id}/responses/{response_id}', 'TicketController@updateResponse')
@@ -39,15 +48,16 @@
39 48 $router->put('/{ticket_id}/responses/{response_id}', 'TicketController@updateResponse')
40 49 ->int('ticket_id')
41 50 ->int('response_id');
42 51
52 + $router->put('/{ticket_id}/approve_draft_response/{response_id}', 'TicketController@approveDraftResponse')
53 + ->int('ticket_id')
54 + ->int('response_id');
55 +
43 56 $router->delete('/{ticket_id}/responses/{response_id}', 'TicketController@deleteResponse')
44 57 ->int('ticket_id')
45 58 ->int('response_id');
46 59
47 - $router->post('/{ticket_id}/customer-responses', 'ConversationController@createCustomerReply')
48 - ->int('ticket_id');
49 -
50 60 $router->put('/{ticket_id}/property', 'TicketController@updateTicketProperty')->int('ticket_id');
51 61
52 62 $router->post('/{ticket_id}/tags', 'TicketController@addTag')->int('ticket_id');
53 63 $router->delete('/{ticket_id}/tags/{tag_id}', 'TicketController@detachTag')->int('ticket_id')->int('tag_id');
@@ -52,19 +62,45 @@
52 62 $router->post('/{ticket_id}/tags', 'TicketController@addTag')->int('ticket_id');
53 63 $router->delete('/{ticket_id}/tags/{tag_id}', 'TicketController@detachTag')->int('ticket_id')->int('tag_id');
54 64
55 65 $router->post('/{ticket_id}/close', 'TicketController@closeTicket')->int('ticket_id');
66 + $router->delete('/{ticket_id}/delete', 'TicketController@deleteTicket')->int('ticket_id');
56 67 $router->post('/{ticket_id}/re-open', 'TicketController@reOpenTicket')->int('ticket_id');
57 68 $router->put('/{ticket_id}/change-customer', 'TicketController@changeTicketCustomer')->int('ticket_id');
58 69 $router->get('/{ticket_id}/custom-data', 'TicketController@getTicketCustomData')->int('ticket_id');
59 70
71 + $router->get('fluent-booking/event-types', 'TicketController@getFluentBookingEventTypes');
72 + $router->get('/{ticket_id}/fluent-booking/availability', 'TicketController@getFluentBookingAvailability')->int('ticket_id');
73 + $router->post('/{ticket_id}/fluent-booking/booking-link', 'TicketController@createFluentBookingLink')->int('ticket_id');
74 + $router->get('/{ticket_id}/fluent-booking/meetings', 'TicketController@getFluentBookingMeetings')->int('ticket_id');
75 +
60 76 $router->post('bulk-actions', 'TicketController@doBulkActions'); // close_tickets | delete_tickets | assign_agent | assign_tags
61 77 $router->post('bulk-reply', 'TicketController@doBulkReplies');
62 78
63 79 $router->post('sync-fluentcrm-tags', 'TicketController@syncFluentCrmTags');
80 + $router->post('sync-fluentcrm-lists', 'TicketController@syncFluentCrmLists');
64 81
82 + $router->get('fluent-boards/boards', 'FluentBoardsController@getBoards');
83 + $router->get('fluent-boards/stages/{board_id}', 'FluentBoardsController@getStages')->int('board_id');
84 + $router->post('fluent-boards/stages', 'FluentBoardsController@createTask');
85 +
86 + $router->get('search-contact', 'CustomerController@searchContact');
87 +
88 + $router->get('ping', 'AgentController@ping');
89 + $router->get('ticket-essentials', 'TicketController@getTicketEssentials');
90 + $router->get('agent-insights', 'AgentController@getAgentInsights');
65 91 });
66 92
93 +$router->get('widgets', 'WidgetsController')->withPolicy('AgentTicketPolicy');
94 +
95 +$router->prefix('notifications')->withPolicy('AgentTicketPolicy')->group(function ($router) {
96 + $router->get('/', 'NotificationController@index');
97 + $router->get('/unread', 'NotificationController@unread');
98 + $router->get('/unread-count', 'NotificationController@unreadCount');
99 + $router->post('/mark-all-read', 'NotificationController@markAllRead');
100 + $router->post('/{notification_id}/mark-read', 'NotificationController@markRead')->int('notification_id');
101 +});
102 +
67 103 $router->prefix('products')->withPolicy('AdminSettingsPolicy')->group(function ($router) {
68 104 $router->get('/', 'ProductController@index');
69 105 $router->post('/', 'ProductController@create');
70 106 $router->get('/{product_id}', 'ProductController@get')->int('product_id');
@@ -90,27 +126,53 @@
90 126 $router->post('/slack-integration', 'SlackController@saveSettings');
91 127 $router->get('/pages', 'SettingsController@getPages');
92 128 $router->post('/setup', 'SettingsController@setupPortal');
93 129 $router->post('/setup-installation', 'SettingsController@setupInstallation');
130 + $router->post('/recaptcha-settings', 'SettingsController@saveReCaptchaSettings');
131 + $router->get('/recaptcha-settings', 'SettingsController@getReCaptchaSettings');
132 + $router->get('/integration-statuses', 'SettingsController@integrationStatuses');
94 133
95 134 $router->get('/fluentcrm-settings', 'SettingsController@getFluentCRMSettings');
96 - $router->post('/intsall-fluentcrm', 'SettingsController@installFluentCRM');
135 + $router->post('/install-fluentcrm', 'SettingsController@installFluentCRM');
136 +
137 + // Upload Settings
138 + $router->get('/remote-upload-settings', 'SettingsController@getRemoteUploadSettings');
139 + $router->post('/update-remote-upload-driver', 'SettingsController@updateRemoteUploadDriver');
140 +
141 + $router->get('/ai-integration', 'SettingsController@getAIProviderSettings');
142 + $router->post('/ai-integration', 'SettingsController@saveAIProviderSettings');
143 + $router->post('/ai-integration/disconnect', 'SettingsController@disconnectAIProvider');
144 + $router->get('/settings-menu', 'SettingsController@getSettingsMenu');
145 + $router->get('/fluent-bot-integration', 'SettingsController@getFluentBotSettings');
146 + $router->post('/fluent-bot-integration', 'SettingsController@saveFluentBotSettings');
147 + $router->get('/fluent-bot-presets', 'SettingsController@getFluentBotPresets');
148 + $router->post('/fluent-bot-presets', 'SettingsController@saveFluentBotPresets');
149 +
150 + $router->get('/mcp', 'McpSettingsController@getStatus');
151 + $router->post('/mcp/toggle', 'McpSettingsController@toggle');
152 + $router->post('/mcp/install-adapter', 'McpSettingsController@installAdapter');
153 + $router->get('/mcp/config-snippets', 'McpSettingsController@getConfigSnippets');
97 154 });
98 155
99 -$router->prefix('agents')->withPolicy('AdminSensitivePolicy')->group(function ($router) {
156 +$router->prefix('agents')->withPolicy('AgentPolicy')->group(function ($router) {
100 157 $router->get('/', 'AgentController@index');
101 158 $router->post('/', 'AgentController@addAgent');
102 159 $router->put('/{agent_id}', 'AgentController@updateAgent')->int('agent_id');
103 160 $router->delete('/{agent_id}', 'AgentController@deleteAgent')->int('agent_id');
104 - $router->post('/{agent_id}/avatar', 'AgentController@addOrUpdateProfileImage')->int('agent_id');
161 + $router->post('/avatar/{agent_id}', 'AgentController@addOrUpdateProfileImage')->int('agent_id');
162 + $router->post('/reset_avatar/{agent}', 'AgentController@resetAvatar')->int('agent');
105 163 });
106 164
165 +$router->prefix('agent-groups')->withPolicy('AdminSensitivePolicy')->group(function ($router) {
166 + $router->get('/', 'AgentGroupController@index');
167 + $router->post('/', 'AgentGroupController@create');
168 + $router->get('/{group_id}', 'AgentGroupController@get')->int('group_id');
169 + $router->put('/{group_id}', 'AgentGroupController@update')->int('group_id');
170 + $router->delete('/{group_id}', 'AgentGroupController@delete')->int('group_id');
171 +});
172 +
107 173 $router->prefix('reports')->withPolicy('ReportPolicy')->group(function ($router) {
108 - $router->get('/', 'ReportingController@getOverallReports');
109 - $router->get('/tickets-growth', 'ReportingController@getTicketsChart');
110 - $router->get('/tickets-resolve-growth', 'ReportingController@getResolveChart');
111 - $router->get('/response-growth', 'ReportingController@getResponseChart');
112 - $router->get('/agents-summary', 'ReportingController@getAgentsSummary');
174 + $router->get('/stats', 'ReportingController@getStats');
113 175 });
114 176
115 177 $router->prefix('my-reports')->withPolicy('AgentTicketPolicy')->group(function ($router) {
116 178 $router->get('/', 'ReportingController@getAgentOverallReports');
@@ -118,17 +180,22 @@
118 180 $router->get('/response-growth', 'ReportingController@getAgentResponseChart');
119 181 $router->get('/my-summary', 'ReportingController@getPersonalSummary');
120 182 });
121 183
122 -$router->prefix('customers')->withPolicy('AdminSensitivePolicy')->group(function ($router) {
184 +$router->prefix('customers')->withPolicy('CustomerPolicy')->group(function ($router) {
123 185 $router->get('/', 'CustomerController@index');
124 186 $router->post('/', 'CustomerController@create');
187 + $router->get('/customerField/{customer_id}', 'CustomerController@customerField')->int('customer_id');
125 188
126 189 $router->get('/{customer_id}', 'CustomerController@getCustomer')->int('customer_id');
127 190 $router->put('/{customer_id}', 'CustomerController@update')->int('customer_id');
191 +
192 + //We will remove this method.
128 193 $router->delete('/{customer_id}', 'CustomerController@delete')->int('customer_id');
194 + $router->delete('/bulk-delete', 'CustomerController@bulkDelete');
129 195
130 196 $router->post('/profile_image/{customer_id}', 'CustomerController@addOrUpdateProfileImage')->int('customer_id');
197 + $router->post('/reset_avatar/{customer}', 'CustomerController@resetAvatar')->int('customer');
131 198 });
132 199
133 200 $router->prefix('customer-portal')->withPolicy('PortalPolicy')->group(function ($router) {
134 201
@@ -143,18 +210,43 @@
143 210
144 211 $router->post('/tickets/{ticket_id}/close', 'CustomerPortalController@closeTicket')->int('ticket_id');
145 212 $router->post('/tickets/{ticket_id}/re-open', 'CustomerPortalController@reOpenTicket')->int('ticket_id');
146 213
147 - $router->post('ticket_file_upload','UploaderController@uploadTicketFiles');
214 + $router->post('ticket_file_upload', 'UploaderController@uploadTicketFiles');
148 215
149 216 $router->get('me', 'TicketController@me');
217 +
218 + $router->post('/tickets/{ticket_id}/agent-feedback', 'CustomerPortalController@agentFeedbackRating')->int('ticket_id');
219 +
220 + $router->post('logout', 'CustomerPortalController@logout');
150 221 });
151 222
152 -$router->prefix('public')->withPolicy('PublicPolicy')->group(function($router) {
223 +$router->prefix('public')->withPolicy('PublicPolicy')->group(function ($router) {
153 224 $router->post('telegram_bot_response/{token}', 'ChatMessageParserController@handleTelegramWebhook')->alphaNumDash('token');
154 225 $router->post('slack_response/{token}', 'ChatMessageParserController@handleSlackEvent')->alphaNumDash('token');
226 + $router->get('/authorize', 'AuthorizeController@handleHelpScoutAuthorization');
155 227 });
156 228
229 +$router->prefix('fluent-bot')->withPolicy('AgentTicketPolicy')->group(function ($router) {
230 + $router->get('/preset-prompts', 'FluentBotController@getPresetPrompts');
231 + $router->get('/runtime-config', 'FluentBotController@getRuntimeConfig');
232 + $router->post('/{id}/feedback', 'FluentBotController@createFeedback')->int('id');
233 + $router->delete('/{id}/feedback/{feedback_id}', 'FluentBotController@deleteFeedback')->int('id')->int('feedback_id');
234 + $router->post('/{id}/generate-response', 'FluentBotController@generateResponse')->int('id');
235 + $router->post('/{id}/generate-stream-response', 'FluentBotController@generateStreamResponse')->int('id');
236 + $router->post('/{id}/get-ticket-summary', 'FluentBotController@getTicketSummary')->int('id');
237 + $router->post('/{id}/get-ticket-tone', 'FluentBotController@getTicketTone')->int('id');
238 + $router->get('/{id}/chat-id', 'FluentBotController@getChatId')->int('id');
239 + $router->post('/{id}/chat-id', 'FluentBotController@saveChatId')->int('id');
240 + $router->delete('/{id}/chat-id', 'FluentBotController@deleteChatId')->int('id');
241 + $router->get('/{id}/chat-messages', 'FluentBotController@getChatMessages')->int('id');
242 + $router->get('/{id}/chat-stream', 'FluentBotController@resumeChatStream')->int('id');
243 + $router->get('/{id}/conversations', 'FluentBotController@getConversations')->int('id');
244 + $router->post('/{id}/conversations/switch', 'FluentBotController@switchConversation')->int('id');
245 + $router->get('/{id}/context-selection', 'FluentBotController@getContextSelection')->int('id');
246 + $router->post('/{id}/context-selection', 'FluentBotController@saveContextSelection')->int('id');
247 +});
248 +
157 249 $router->prefix('activity-logger')->withPolicy('ActivityLoggerPolicy')->group(function ($router) {
158 250 $router->get('/', 'ActivityLoggerController@getActivities');
159 251 $router->get('/settings', 'ActivityLoggerController@getSettings');
160 252 $router->post('/settings', 'ActivityLoggerController@updateSettings');
@@ -159,7 +251,29 @@
159 251 $router->get('/settings', 'ActivityLoggerController@getSettings');
160 252 $router->post('/settings', 'ActivityLoggerController@updateSettings');
161 253 });
162 254
255 +$router->prefix('ai-activity-logger')->withPolicy('ActivityLoggerPolicy')->group(function ($router) {
256 + $router->get('/', 'AIActivityLoggerController@getAIActivities');
257 + $router->post('/settings', 'AIActivityLoggerController@updateSettings');
258 + $router->get('/settings', 'AIActivityLoggerController@getSettings');
259 +});
260 +
163 261 $router->post('signup', 'AuthController@signup')->withPolicy('PublicPolicy');
164 262
165 263 $router->post('login', 'AuthController@handleLogin')->withPolicy('PublicPolicy');
264 +
265 +$router->prefix('two_fa')->withPolicy('PublicPolicy')->group(function ($router) {
266 + $router->post('/', 'TwofaController@verify2fa');
267 +});
268 +
269 +
270 +$router->post('reset_pass', 'AuthController@resetPassword')->withPolicy('PublicPolicy');
271 +
272 +$router->prefix('ticket_importer')->withPolicy('AdminSettingsPolicy')->group(function ($router) {
273 + $router->get('/', 'TicketImportController@getStats');
274 + $router->post('/import', 'TicketImportController@importTickets');
275 + $router->delete('/delete', 'TicketImportController@deleteTickets');
276 +});
277 +
278 +$router->post('ticket_image_upload', 'UploaderController@uploadImage')
279 + ->withPolicy('AgentTicketPolicy');