| @@ -2,9 +2,9 @@ | ||
| 2 | 2 | Contributors: techjewel, wpmanageninja, adreastrian |
| 3 | 3 | Tags: wordpress support ticket, Support Ticket, support plugin, helpdesk, customer support plugin |
| 4 | 4 | Requires at least: 5.6 |
| 5 | 5 | Tested up to: 7.1 |
| 6 | -Stable tag: 2.4.5 | |
| 6 | +Stable tag: 2.4.0 | |
| 7 | 7 | Requires PHP: 7.4 |
| 8 | 8 | License: GPLv2 or later |
| 9 | 9 | License URI: http://www.gnu.org/licenses/gpl-2.0.html |
| 10 | 10 | |
| @@ -285,31 +285,8 @@ | ||
| 285 | 285 | 8. Settings |
| 286 | 286 | 9. All Customers |
| 287 | 287 | |
| 288 | 288 | == Changelog == |
| 289 | -= 2.4.5 (Date: October 09, 2026) = | |
| 290 | -* Added: Remote Portal (Pro) — serve the Customer Portal on your main site, connected with a one-time key | |
| 291 | -* Added: Workflow triggers On Ticket Reopened, On Agent Response, On Agent Assigned and On Customer Feedback, plus Ticket Tags, Ticket Source, Agent Priority and Feedback conditions (Pro) | |
| 292 | -* Added: Email piping handles auto-replies, bounces and automated mail with a loop guard, and threads replies by signed email references (Pro) | |
| 293 | -* Added: Bulk actions to change priority or product, reopen tickets and remove tags | |
| 294 | -* Added: Ticket view shortcuts for next/previous ticket and close, and a Ticket Stats sidebar widget | |
| 295 | -* Added: Advanced filter by ticket source, and a "Waiting for your reply" badge in the Customer Portal | |
| 296 | -* Added: Inbox From name can be the inbox name, the replying agent or a custom template | |
| 297 | -* Added: MCP tools to edit, delete and publish draft replies, bulk reply, and a duplicate-reply guard | |
| 298 | -* Added: `fluent_support/agent_feedback_received` action when a customer rates a reply | |
| 299 | -* Improved: An agent reply is held for review when the customer wrote again while it was being typed | |
| 300 | -* Improved: Agent signatures now come from the {{agent.signature}} smartcode in email templates | |
| 301 | -* Improved: Customer Portal signup follows the WordPress "Anyone can register" setting and uses FluentAuth forms when available | |
| 302 | -* Improved: Agent-initiated tickets read like an email from the agent | |
| 303 | -* Improved: Faster dashboard, agent list and ticket view; all API dates in site time | |
| 304 | -* Improved: Collapsible settings sidebar and translation coverage across the admin and portal | |
| 305 | -* Fixed: Approved drafts are sent as their author, not the approver | |
| 306 | -* Fixed: Importers calculate reply, first response and close times correctly | |
| 307 | -* Fixed: Activity log cleanup deleted every log when retention was set to 0 | |
| 308 | -* Fixed: Auto-close without a response skipped close emails and workflows (Pro) | |
| 309 | -* Fixed: Dropbox and Google Drive uploads failing after a token refresh (Pro) | |
| 310 | -* Fixed: Security through ongoing audits and hardening. | |
| 311 | - | |
| 312 | 289 | = 2.4.0 (Date: September 15, 2026) = |
| 313 | 290 | * Added: Advanced Reports suite (Pro) — Ticket Overview, Agent Performance, Product Insight, Business Boxes and Activity reports with date-range filters and comparison charts |
| 314 | 291 | * Added: AI Ticket Audit report (Pro) — audit tickets with OpenAI, Gemini or Anthropic and filter results by mood |
| 315 | 292 | * Added: Historical Snapshots for Advanced Reports (Pro) — data captured every 6 hours, with a Live / Snapshot comparison selector |
| @@ -521,5 +498,379 @@ | ||
| 521 | 498 | * Added: Option to integrate the customer portal into the Fluent Cart customer dashboard. |
| 522 | 499 | * Added: Multi-select option for product filtering in tickets. |
| 523 | 500 | * Improved: Refined plugin performance for increased speed and efficiency. |
| 524 | 501 | |
| 525 | -The full changelog for every version is at [docs.fluentsupport.com/change-log](https://docs.fluentsupport.com/change-log). | |
| 502 | += 1.9.2 (Date: August 20, 2025) = | |
| 503 | +* Added: Product assignment to tickets in Workflow Actions. | |
| 504 | +* Added: Support for custom field data in Outgoing Webhooks. | |
| 505 | +* Improved: Click-to-copy shortcode functionality on the Global Settings page. | |
| 506 | +* Improved: Smart code selection dropdown in Email Settings with click-to-insert functionality in WP Editor. | |
| 507 | +* Improved: Dash icon updated. | |
| 508 | +* Fixed: CSRF issue fixed on Report Export – nonce verification. | |
| 509 | +* Fixed: Error during AI activity log cleanup. | |
| 510 | + | |
| 511 | += 1.9.1 (Date: July 15, 2025) = | |
| 512 | +* Improved: After selecting the portal page, it now displays the page name along with the page ID. | |
| 513 | +* Improved: Enhanced data validation when creating a customer through the "Create Ticket on Behalf of Customer" module. | |
| 514 | +* Improved: Added a filter to control the display of bottom borders in email templates. | |
| 515 | +* Fixed: Custom field “required” validation not working under certain conditions. | |
| 516 | +* Fixed: Start date does not display correctly in the Paid Memberships Pro widget. | |
| 517 | +* Fixed: Design conflict with the Blocksy theme in the customer portal. | |
| 518 | +* Fixed: Translation issues across various modules. | |
| 519 | +* Fixed: Agents unable to edit additional data fields. | |
| 520 | +* Fixed: Custom fields do not render properly in the admin portal when creating a ticket on behalf of a customer. | |
| 521 | +* Fixed: Selected product displayed as ID instead of name in view ticket module. | |
| 522 | +* Fixed: Change customer option showed only the current customer ID instead of the full list. | |
| 523 | +* Fixed: Workflow didn’t work when Fluent Community plugin was inactive. | |
| 524 | +* Fixed: Attachment access issue on symlinked servers using realpath. | |
| 525 | + | |
| 526 | += 1.9.0 (Date: May 28, 2025) = | |
| 527 | +* Added: Integration with Fluent Community. (Pro) | |
| 528 | +* Added: Informational replies on admin ticket responses. | |
| 529 | +* Added: Help Scout, Freshdesk & Zendesk Ticket Migration Now Available in Free Version. | |
| 530 | +* Improved: Internal note functionality now works for closed tickets. | |
| 531 | +* Improved: Responses in closed tickets can now be edited. | |
| 532 | +* Fixed: Error message shown for the Priority field when the Product is required in the customer portal. | |
| 533 | +* Fixed: Fatal error triggered by the Share Essentials weekly cron job. | |
| 534 | +* Fixed: Customer responses not displaying in agent response stats within agent reports. | |
| 535 | +* Fixed: Incorrect ticket response count shown in today's stats. | |
| 536 | +* Fixed: Broken media upload CSS in the page editor caused by the [fluent_support_admin_portal] shortcode. | |
| 537 | +* Fixed: "Waiting For Reply" filter not working in advanced filtering. | |
| 538 | +* Fixed: Responsive issues in the Agent Portal. | |
| 539 | + | |
| 540 | += 1.8.8 (Date: Apr 22, 2025) = | |
| 541 | +* Fixed: Ticket status was not displaying correctly on the ticket view page in the customer portal. | |
| 542 | +* Fixed: File types, quantity limits, and file sizes were not displaying correctly in the customer portal. | |
| 543 | +* Fixed: Missing translations in the customer portal. | |
| 544 | +* Fixed: Changes to ticket form configurations were not reflecting in the customer portal. | |
| 545 | +* Fixed: Removed unnecessary API call on the customer portal page. | |
| 546 | +* Fixed: Custom field not updating correctly via REST API. | |
| 547 | +* Fixed: Issue with Fluent Form and Fluent CRM integration. | |
| 548 | +* Fixed: Issues with updating actions in the workflow. | |
| 549 | +* Fixed: Issue with conflicting forms in the customer portal's registration and password reset process. | |
| 550 | + | |
| 551 | += 1.8.7 (Date: Mar 20, 2025) = | |
| 552 | +* Improvement: Enhanced and refined the Customer Portal UI/UX. | |
| 553 | +* Improvement: New block editor for the updated Customer Portal layout. | |
| 554 | +* Improvement: Resume options for incomplete Freshdesk ticket migrations. | |
| 555 | +* Fixed: Images pasted directly are deleted after some time. | |
| 556 | +* Fixed: Unable to edit customers with no name in the customer list. | |
| 557 | +* Fixed: Attachment issue when creating a ticket from Fluent Forms. | |
| 558 | +* Fixed: Issue with unchecking agent permissions. | |
| 559 | +* Fixed: Missing option to delete custom fields during creation. | |
| 560 | +* Fixed: Creating an action in a workflow also creates a duplicate action. | |
| 561 | +* Fixed: Advanced filter does not work when a multi-select option is selected. | |
| 562 | +* Fixed: Unable to assign users to a new business box if the current one is restricted to agents. | |
| 563 | +* Fixed: Product not displaying in WooCommerce widget. | |
| 564 | +* Fixed: Conditional logic for custom fields not working properly when creating a ticket from the admin portal. | |
| 565 | +* Fixed: Direct copy-paste of images was not functioning properly in multisite. | |
| 566 | + | |
| 567 | += 1.8.6 (Date: Feb 28, 2025) = | |
| 568 | +* Fixed: Textdomain Consistency: Standardized all translation string textdomains across the plugin for better internationalization support. | |
| 569 | +* Fixed: Enhanced Security: Implemented proper data escaping and improve overall plugin security. | |
| 570 | +* Fixed: Media Protection: Reinforced security measures for attachment uploads by restricting direct access to image directories and implementing proper file path validation. | |
| 571 | + | |
| 572 | += 1.8.5 (Date: Dec 26, 2024) = | |
| 573 | +* Added: Agent Time Tracking (Pro) | |
| 574 | +* Added: Saved search (Pro) | |
| 575 | +* Added: Keyboard Shortcuts | |
| 576 | +* Fixed: Issue where the Customer Portal's rich text editor reverted to a basic editor upon reload. | |
| 577 | +* Fixed: Recaptcha functionality issue in the Customer Portal. | |
| 578 | +* Fixed: WorkFlow action sequence title issue. | |
| 579 | +* Fixed: Issue where embedded content appeared in preformatted form in the reply message after reloading. | |
| 580 | +* Fixed: Compatibility issue with the Sequential Order Plugin. | |
| 581 | +* Fixed: 404 error page not showing when an incorrect ticket number is entered in the ticket view URL. | |
| 582 | +* Fixed: Error message displaying when the Customer Portal loads. | |
| 583 | +* Fixed: Notes within a closed ticket becoming non-editable. | |
| 584 | +* Fixed: Restricted agents being incorrectly assigned to a mailbox through the ticket dashboard's bulk action feature. | |
| 585 | +* Fixed: Email verification message translation and verification message hooks not functioning properly. | |
| 586 | + | |
| 587 | += 1.8.4 (Date: Sep 27, 2024) = | |
| 588 | +* Hot-fix: Fixed issue with Activity logs cleanup | |
| 589 | + | |
| 590 | += 1.8.3 (Date: Sep 25, 2024) = | |
| 591 | +* Added: Workflow action sequence (Pro) | |
| 592 | +* Added: Direct paste image in WP Editor | |
| 593 | +* Fixed: Required sign not visible for product options marked as required during ticket creation | |
| 594 | +* Fixed: Reply button toggle option not working in the admin portal | |
| 595 | +* Fixed: Issue with the route URL on the All Tickets page | |
| 596 | +* Fixed: Filter not refreshing in the Customer Portal after clicking the (❌) icon in the search field | |
| 597 | +* Fixed: OpenAI routing issue resolved | |
| 598 | +* Fixed: CSS issue related to ticket filter theme in the Customer Portal | |
| 599 | +* Fixed: Responsive issue on the view ticket page | |
| 600 | +* Fixed: After importing tickets from another SaaS platform, the agent is imported but not synchronized with the system | |
| 601 | + | |
| 602 | += 1.8.1 (Date: Sep 10, 2024) = | |
| 603 | +* Fixed - Email verification vulnerability issue in signup | |
| 604 | +* Fixed - Customer portal ticket fetching vulnerability issue | |
| 605 | + | |
| 606 | += 1.8.0 (Date: Aug 15, 2024) = | |
| 607 | +* Added - Integration with OpenAI (Pro) | |
| 608 | +* Added - Product Filter and sorting option in customer portal | |
| 609 | +* Added - Email verification in sighup for customer | |
| 610 | +* Added - Two-FA in signing for customer | |
| 611 | +* Fixed - Freshdesk ticket migration issue | |
| 612 | +* Fixed - Response message not being saved correctly in the auto-close settings | |
| 613 | +* Fixed - Data remaining in the "Create Customer" form after creating a customer in the Customers module | |
| 614 | +* Fixed - Form not resetting after creating a new ticket on behalf of a customer from the dashboard by support staff | |
| 615 | +* Fixed - Shortcode always being pasted below the content | |
| 616 | +* Fixed - Tickets still being deletable even when the "Delete Ticket" permission is unchecked | |
| 617 | +* Fixed - Workflow issue when the ticket-closing condition is triggered | |
| 618 | + | |
| 619 | += 1.7.90 (Date: May 28, 2024) = | |
| 620 | +* Added - Activity Trends by Time of Day (Pro) | |
| 621 | +* Added - Integration with Fluent Boards (Pro) | |
| 622 | +* Added - Integrations Logs | |
| 623 | +* Added - Upload ticket attachments to their respective ticket folders in Google Drive, organized accordingly (Pro) | |
| 624 | +* Added - Duplicate or clone workflows (Pro) | |
| 625 | +* Added - Required option in product field (Pro) | |
| 626 | +* Fixed - If the site language is not set to English, the workflow always defaults to manual mode | |
| 627 | +* Fixed - Inbox identifier css issue in all tickets table | |
| 628 | +* Fixed - If anyone choose View dashboard and draft_reply then it will not show any tickets | |
| 629 | +* Fixed - Freshdesk ticket migration issue | |
| 630 | +* Fixed - Zendesk ticket migration issue | |
| 631 | +* Fixed - Clicking the "Import Tickets" button in the ticket migration module opens multiple modals simultaneously | |
| 632 | +* Fixed - Issue with Bookmark | |
| 633 | +* Fixed - When the file name is too long, the file will not upload during ticket creation or in responses | |
| 634 | +* Fixed - If a restriction is applied to a specific business box, it still appears on the dashboard | |
| 635 | +* Fixed - MemberPress integration to show separate lists for recurring and non-recurring subscriptions | |
| 636 | +* Fixed - The WooCommerce widget is not shown on the 'View Customer' page | |
| 637 | + | |
| 638 | += 1.7.80 (Date: April 3, 2024) = | |
| 639 | +* Added - Restrict business boxes for specific agents | |
| 640 | +* Added - Ticket search feature in customer portal | |
| 641 | +* Added - MemberPress Integration | |
| 642 | +* Added - Option to resume the migration process for the last incomplete ticket in Helpscout (Pro) | |
| 643 | +* Added - Display the exact time of ticket or response creation upon hovering over it in the admin portal | |
| 644 | +* Fixed - Attachment download issue in email piping | |
| 645 | +* Fixed - BetterDocs integration issue | |
| 646 | +* Fixed - Agent Only field isn't displaying into the ticket | |
| 647 | +* Fixed - Draft Reply approve button issue with attachment | |
| 648 | +* Fixed - There is an issue with exporting the agent report time | |
| 649 | +* Fixed - The Gravatar image link is causing a PHP 8.2 deprecated issue | |
| 650 | +* Fixed - The issue with the "Enable Reply from Telegram" button in Telegram | |
| 651 | +* Fixed - The Auto Close Settings are not saving | |
| 652 | +* Fixed - Helpscout ticket migration issue | |
| 653 | +* Fixed - When responding to emails in German, create a new ticket instead of replying. | |
| 654 | + | |
| 655 | += 1.7.72 (Date: January 10, 2024) = | |
| 656 | +* Fixed - Notification integration settings issue | |
| 657 | +* Fixed - Displaying an incorrect assigned agent name | |
| 658 | +* Fixed - Links open in same tab issue | |
| 659 | +* Fixed - Telegram reply issue | |
| 660 | +* Fixed - Required functionality is not working in the conditional field | |
| 661 | +* Fixed - Ticket status issue | |
| 662 | + | |
| 663 | += 1.7.7 (Date: December 13, 2023) = | |
| 664 | +* Added - Trigger Fluent CRM automation within workflow (Pro) | |
| 665 | +* Added - Agent feedback in ticket response (Pro) | |
| 666 | +* Added - Agent permission for save response as draft | |
| 667 | +* Added - New shortcode for agent title signature in the inbox settings | |
| 668 | +* Added - Custom registration field using hooks | |
| 669 | +* Fixed - Agent can assign ticket without permission | |
| 670 | +* Fixed - The time duration displayed for ticket creation and response creation is inconsistent | |
| 671 | +* Fixed - Open a new thread in email for every response created | |
| 672 | +* Fixed - Translation issue | |
| 673 | +* MySQL orderby security issue fixed | |
| 674 | + | |
| 675 | += 1.7.6 (Date: November 07, 2023) = | |
| 676 | +* Improved File Upload | |
| 677 | +* Improved UI | |
| 678 | + | |
| 679 | += 1.7.5 (Date: November 01, 2023) = | |
| 680 | +* Fixed - Update and delete customer profile issue | |
| 681 | +* Fixed - Reset avatar issue for customer and agent | |
| 682 | +* Fixed - Ticket id not included in outgoing webhook | |
| 683 | +* Fixed - Update and delete issue in saved reply | |
| 684 | + | |
| 685 | += 1.7.4 (Date: October 31, 2023) = | |
| 686 | +* Added - Gutenberg block editor support for customer portal | |
| 687 | +* Added - Option to set additional fields in register form | |
| 688 | +* Added - Agent assigns permission for support staff | |
| 689 | +* Fixed - Added a few missing translations | |
| 690 | +* Fixed - "not contain" condition does not work in the workflow | |
| 691 | +* Fixed - Ticket delete button is only shown in the Pro version | |
| 692 | +* Fixed - Freshdesk migrator issue fixing | |
| 693 | +* Fixed - File upload and view issue for 3rd party | |
| 694 | +* Improved - Ticket ordering in the customer portal | |
| 695 | +* Improved - Implemented 404 page for invalid ticket id | |
| 696 | + | |
| 697 | + | |
| 698 | += 1.7.3 (Date: August 23, 2023) = | |
| 699 | +* Added - Option to delete ticket from inside view ticket | |
| 700 | +* Added - Re-design permission page | |
| 701 | +* Added - Report by Product(Pro) | |
| 702 | +* Added - Report by Business Inbox(Pro) | |
| 703 | +* Added - Support RTL email template | |
| 704 | +* Fixed - Hide agent performance report from dashboard if the user doesn't have permission | |
| 705 | +* Fixed - Tickets page - search not working in some case | |
| 706 | +* Fixed - Issue in Customer Fields required with conditions(Pro) | |
| 707 | +* Fixed - Save as draft in reply ticket not working | |
| 708 | +* Fixed - Manage Customer - upload avatar for customer not working | |
| 709 | +* Fixed - Add media button is not working for wp-editor | |
| 710 | +* Fixed - Attachment not working from email for 3rd party(Pro) | |
| 711 | +* Fixed - The issues in inner sidebar while route changing | |
| 712 | + | |
| 713 | += 1.7.2 (Date: July 17, 2023) = | |
| 714 | +* Fixed - Create ticket issue for required fields | |
| 715 | +* Fixed - Edit button in draft mode | |
| 716 | +* Fixed - Add cc or Discard cc button not showing | |
| 717 | + | |
| 718 | += 1.7.1 (Date: July 15, 2023) = | |
| 719 | +* File Attachment view issue fixed | |
| 720 | +* remove error_log for debugging | |
| 721 | + | |
| 722 | += 1.7.0 (Date: July 14, 2023) = | |
| 723 | +* Added - Effortless draft mode and auto save functionality | |
| 724 | +* Added - Option to set maximum file upload limit | |
| 725 | +* Added - Option to set dedicated business box for webhook(Pro) | |
| 726 | +* Added - Option to set as default business box | |
| 727 | +* Added - Option to set business box in the customer portal shortcode | |
| 728 | +* Added - Option to upload file in the ticket create form | |
| 729 | +* Added - Business box added in the workflow action and condition list (Pro) | |
| 730 | +* Added - Option to merge multiple tickets at the same time | |
| 731 | +* Added - Summary by agent report on the dashboard | |
| 732 | +* Added - Email CC support(Pro) | |
| 733 | +* Added - Support file attachment upload in third party (Google Drive and Dropbox)(Pro) | |
| 734 | +* Added - Zendesk migrator(Pro) | |
| 735 | +* Fixed - Exception handled in route issue | |
| 736 | +* Fixed - Edit reply issue | |
| 737 | +* Fixed - Workflow action ordering issue (Pro) | |
| 738 | +* Fixed - Custom field required in conditional form (Pro) | |
| 739 | +* Fixed - Conditional form rendering issue (Pro) | |
| 740 | +* Fixed - Ticket create using API endpoint (Pro) | |
| 741 | +* Fixed - Freshdesk migrator issue (Pro) | |
| 742 | +* More improvements | |
| 743 | + | |
| 744 | += 1.6.9 (Date: March 16, 2023) = | |
| 745 | +* Added - Google reCAPTCHA support | |
| 746 | +* Added - Custom field required or optional (Pro) | |
| 747 | +* Added - Custom field in the workflow condition (Pro) | |
| 748 | +* Added - Saved replies templates in auto ticket close module (Pro) | |
| 749 | +* Added - Saved replies templates in the workflow (Pro) | |
| 750 | +* Fixed - Fluent CRM widget missing issue (Pro) | |
| 751 | +* Fixed - Ticket merge popup issue (Pro) | |
| 752 | +* Fixed - Delete action of manual workflow (Pro) | |
| 753 | +* More improvements | |
| 754 | + | |
| 755 | += 1.6.8 (Date: February 14, 2023) = | |
| 756 | +* Added - notify user when agent create a ticket on behalf of them | |
| 757 | +* Fixed - custom fields issues while creating ticket from Fluent Forms | |
| 758 | +* Fixed - issue with Shortcode | |
| 759 | +* Fixed - issue on ticket close | |
| 760 | +* Fixed - Issue with telegram reply (Pro) | |
| 761 | +* Fixed - Support staff not assigned to ticket via workflow (Pro) | |
| 762 | +* Fixed - Frontend agent portal issues (Pro) | |
| 763 | +* Added - Migrate Tickets from Freshdesk (Pro) | |
| 764 | +* Added - Toggle to stop auto close bookmarked tickets (Pro) | |
| 765 | +* More Bug Fixes and Improvements | |
| 766 | + | |
| 767 | + | |
| 768 | += 1.6.7 (Date: November 24, 2022) = | |
| 769 | +* Migrate Tickets from JS Help Desk | |
| 770 | +* Agent Assignee Record on Activity | |
| 771 | +* Dynamic Dashboard | |
| 772 | +* Agent Summary Exporter (Pro) | |
| 773 | +* Migrate Tickets from Help Scout (Pro) | |
| 774 | +* WooCommerce Purchase History Widget Redesigned (Pro) | |
| 775 | +* Bug Fixes and Improvements | |
| 776 | + | |
| 777 | += 1.6.6 (Date: October, 2022) = | |
| 778 | +* Activity Log Filters | |
| 779 | +* Active Tickets for Products | |
| 780 | +* Waiting Tickets stat on Dashboard | |
| 781 | +* Hourly Reports for tickets activity | |
| 782 | +* New Trigger – Ticket Closed on Automation (Pro) | |
| 783 | +* Close Ticket Silently (without triggering emails) | |
| 784 | +* Migrate Tickets from Awesome Support | |
| 785 | +* Migrate Tickets from SupportCandy | |
| 786 | +* Bug Fixes and Improvements | |
| 787 | + | |
| 788 | += 1.6.5 (Date: August 24, 2022) = | |
| 789 | +* Added Auto Close Ticket Module based on ticket inactivity days (Pro) | |
| 790 | +* Improved Saved Replies. Now you can add more replies (Pro) | |
| 791 | +* Styling Improvements | |
| 792 | +* Fixed Few minor issues on integrations | |
| 793 | + | |
| 794 | += 1.6.2 (Date: August 22, 2022) = | |
| 795 | +* Fixed fiw minor bugs regarding data sanitizations | |
| 796 | +* Saved Replies issues Fixed | |
| 797 | +* All external links are will open in new tab | |
| 798 | +* Auto Linking linkable contents | |
| 799 | +* Create new ticket flow improved from agent side | |
| 800 | + | |
| 801 | += 1.6.1 (Date: August 19, 2022) = | |
| 802 | +* Added - Ticket create action in FluentCRM | |
| 803 | +* Added - FluentCRM list on ticket sidebar | |
| 804 | +* Added - Fluent Support ticket summary in WP Dashboard toolbar | |
| 805 | +* Added - Fluent Support ticket summary in WP Dashboard toolbar | |
| 806 | +* Added - Fluent Support summary WP Dashboard Widget | |
| 807 | +* Fixed - Customer ticket creation page disappear on page reload | |
| 808 | +* Improvement - Security | |
| 809 | +* Improvement - Code Base | |
| 810 | + | |
| 811 | += 1.5.7 (Date: July 07, 2022) = | |
| 812 | +* Added - Customer Logout Feature | |
| 813 | +* Added - Customer Password Reset Feature | |
| 814 | +* Added - Avatar Reset Feature | |
| 815 | +* Improvement - Code Base | |
| 816 | + | |
| 817 | += 1.5.6 (Date: May 26, 2022) = | |
| 818 | +* Improvement - Code Base | |
| 819 | +* Fixed - Image alignment issue in email template | |
| 820 | +* Fixed - Editor issue inside modal popup | |
| 821 | +* Fixed - Customer avatar doesn't display in customer portal | |
| 822 | +* Fixed - Customer WP Profile Update doesn't Reflect in Fluent Support Customer Profile | |
| 823 | + | |
| 824 | += 1.5.5 (Date: March 02, 2022) = | |
| 825 | +* Added - GDPR compliance and WordPress Data-Export API | |
| 826 | +* Added - Today's stats of tickets | |
| 827 | +* Added - Attachment support in email notification | |
| 828 | +* Added - Ticket moving feature from one mailbox to another | |
| 829 | +* Fixed - Conflict while creating ticket from agent-end in some specific servers | |
| 830 | + | |
| 831 | += 1.5.4 (Date: January 19, 2022) = | |
| 832 | +* Added - Email notification on ticket assign | |
| 833 | +* Added - Ticket priority selection in Fluent Forms integration | |
| 834 | +* Added - Customer profile picture changing option in agent area | |
| 835 | +* Added - Customer registration on ticket creation from agent area | |
| 836 | +* Added - WordPress user registration on ticket creation from agent area | |
| 837 | +* Added - Plugin PHP API | |
| 838 | +* Added - Ticket customer changing option from agent dashboard | |
| 839 | +* Added - Missing translations | |
| 840 | +* Authentication Improvements | |
| 841 | +* Fixed - Attachment issue | |
| 842 | +* Fixed - Email notification not sending to customer when agent reply to a ticket | |
| 843 | + | |
| 844 | += 1.5.3 (Date: November 22, 2021) = | |
| 845 | +* Preview text issue fixed | |
| 846 | +* Support for Non-Latin chars | |
| 847 | +* Customer Delete Feature added | |
| 848 | + | |
| 849 | += 1.5.2 (Date: November 17, 2021) = | |
| 850 | +* File upload bug issue fixed | |
| 851 | +* Ticket priority display issue fixed fixed | |
| 852 | + | |
| 853 | += 1.5.1 (Date: November 16, 2021) = | |
| 854 | +* Fix Registration shortcode fixed | |
| 855 | + | |
| 856 | += 1.5.0 (Date: November 16, 2021) = | |
| 857 | +* Save notifications improvement | |
| 858 | +* Enforcing hook names convention | |
| 859 | +* The final release for public launch | |
| 860 | + | |
| 861 | += 1.4.6 (Date: November 15, 2021) = | |
| 862 | +* UI & UX Improvements | |
| 863 | +* Added Signup and Login Form | |
| 864 | +* Fully Translation Ready | |
| 865 | + | |
| 866 | += 1.4.2 (Date: November 14, 2021) = | |
| 867 | +* UI Improvements | |
| 868 | +* Data Syncing Issue Fixed | |
| 869 | + | |
| 870 | += 1.4.1 (Date: November 13, 2021) = | |
| 871 | +* Remove Fluent Forms Dependencies | |
| 872 | +* Deep integration with FluentCRM | |
| 873 | +* UI Improvements | |
| 874 | + | |
| 875 | += 1.4.0 (Date: November 12, 2021) = | |
| 876 | +* Initial Release | |
