| @@ -3,11 +3,13 @@ | ||
| 3 | 3 | namespace FluentSupport\App\Http\Controllers; |
| 4 | 4 | |
| 5 | 5 | use FluentSupport\App\Models\Attachment; |
| 6 | 6 | use FluentSupport\App\Models\Ticket; |
| 7 | +use FluentSupport\App\Modules\PermissionManager; | |
| 8 | +use FluentSupport\App\Services\CustomerPortalService; | |
| 7 | 9 | use FluentSupport\App\Services\EmailNotification\Settings; |
| 8 | 10 | use FluentSupport\App\Services\Helper; |
| 9 | -use FluentSupport\Framework\Request\Request; | |
| 11 | +use FluentSupport\Framework\Http\Request\Request; | |
| 10 | 12 | use FluentSupport\App\Services\Includes\UploadService; |
| 11 | 13 | |
| 12 | 14 | /** |
| 13 | 15 | * UploaderController class is responsible for uploading file |
| @@ -17,8 +19,15 @@ | ||
| 17 | 19 | */ |
| 18 | 20 | class UploaderController extends Controller |
| 19 | 21 | { |
| 20 | 22 | /** |
| 23 | + * Uploads sent with on_behalf belong to that customer, and their ticket_id is the | |
| 24 | + * public ticket number. Remote portals check for this constant to know which | |
| 25 | + * ticket reference to send. Don't remove it. | |
| 26 | + */ | |
| 27 | + const ON_BEHALF_UPLOADS = true; | |
| 28 | + | |
| 29 | + /** | |
| 21 | 30 | * uploadTicketFiles method will upload all the attached file in a ticket |
| 22 | 31 | * @param Request $request |
| 23 | 32 | * @return array[] |
| 24 | 33 | * @throws \FluentSupport\Framework\Validator\ValidationException |
| @@ -26,23 +35,53 @@ | ||
| 26 | 35 | public function uploadTicketFiles(Request $request) |
| 27 | 36 | { |
| 28 | 37 | $settings = (new Settings())->globalBusinessSettings(); |
| 29 | 38 | $maxFileSize = floatval($settings['max_file_size']); |
| 39 | + $maxFileUpload = intval($settings['max_file_upload']); | |
| 30 | 40 | $mimeHeadings = Helper::getAcceptedMimeHeadings(); |
| 31 | 41 | $maxSizeBytes = $maxFileSize * 1024; |
| 32 | 42 | $imageType = $request->type ? $request->type : null; |
| 33 | 43 | |
| 34 | - $this->validateUploadedFiles($request->files(), $maxSizeBytes, $mimeHeadings, $maxFileSize); | |
| 35 | - $ticketId = $this->resolveTicketId($request); | |
| 36 | - $person = $this->resolvePerson($ticketId, $request); | |
| 44 | + $files = $request->files(); | |
| 37 | 45 | |
| 38 | - $this->checkPermissionToUploadFile($person); | |
| 46 | + if ($partsError = $this->rejectUnexpectedFileParts($files)) { | |
| 47 | + return $partsError; | |
| 48 | + } | |
| 39 | 49 | |
| 50 | + $onBehalf = (new CustomerPortalService())->sanitizeOnBehalf($request->get('on_behalf', [])); | |
| 51 | + | |
| 52 | + if ($onBehalf) { | |
| 53 | + try { | |
| 54 | + list($ticketId, $person) = $this->resolveOnBehalfUploader($onBehalf, $request); | |
| 55 | + } catch (\Exception $e) { | |
| 56 | + return $this->sendError([ | |
| 57 | + 'message' => Helper::getSafeErrorMessage($e), | |
| 58 | + ]); | |
| 59 | + } | |
| 60 | + } else { | |
| 61 | + $ticketId = $this->resolveTicketId($request); | |
| 62 | + $person = $this->resolvePerson($ticketId, $request); | |
| 63 | + } | |
| 64 | + | |
| 65 | + if ($permissionError = $this->checkPermissionToUploadFile($person)) { | |
| 66 | + return $permissionError; | |
| 67 | + } | |
| 68 | + | |
| 69 | + if ($accessError = $this->checkTicketAccess($ticketId)) { | |
| 70 | + return $accessError; | |
| 71 | + } | |
| 72 | + | |
| 73 | + if ($quotaError = $this->checkAttachmentQuota($files, $person, $ticketId, $maxFileUpload)) { | |
| 74 | + return $quotaError; | |
| 75 | + } | |
| 76 | + | |
| 77 | + $this->validateUploadedFiles($files, $maxSizeBytes, $mimeHeadings, $maxFileSize); | |
| 78 | + | |
| 40 | 79 | try { |
| 41 | - $uploadedFiles = UploadService::handleTempFileUpload($request->files()); | |
| 80 | + $uploadedFiles = UploadService::handleTempFileUpload($files); | |
| 42 | 81 | } catch (\Exception $e) { |
| 43 | 82 | return $this->sendError([ |
| 44 | - 'message' => $e->getMessage(), | |
| 83 | + 'message' => Helper::getSafeErrorMessage($e), | |
| 45 | 84 | ]); |
| 46 | 85 | } |
| 47 | 86 | |
| 48 | 87 | if (is_wp_error($uploadedFiles)) { |
| @@ -57,8 +96,73 @@ | ||
| 57 | 96 | 'attachments' => $attachmentHashes, |
| 58 | 97 | ]; |
| 59 | 98 | } |
| 60 | 99 | |
| 100 | + /** | |
| 101 | + * Only the "file" multipart part is validated and processed downstream | |
| 102 | + * (UploadService/FileSystem::put() loops every top-level part it is given), so | |
| 103 | + * any other part name must be rejected here rather than silently passed through. | |
| 104 | + */ | |
| 105 | + private function rejectUnexpectedFileParts($files) | |
| 106 | + { | |
| 107 | + $files = (array) $files; | |
| 108 | + $unexpectedKeys = array_diff(array_keys($files), ['file']); | |
| 109 | + | |
| 110 | + if ($unexpectedKeys || empty($files['file'])) { | |
| 111 | + return $this->sendError([ | |
| 112 | + 'message' => __('Invalid file upload request.', 'fluent-support'), | |
| 113 | + ]); | |
| 114 | + } | |
| 115 | + | |
| 116 | + return null; | |
| 117 | + } | |
| 118 | + | |
| 119 | + /** | |
| 120 | + * resolveTicketId() passes an agent's ticket_id through unchecked, so authorize it | |
| 121 | + * before anything is written. No ticket id is legitimate — the Add Ticket form | |
| 122 | + * uploads before the ticket exists. | |
| 123 | + */ | |
| 124 | + private function checkTicketAccess($ticketId) | |
| 125 | + { | |
| 126 | + if (!$ticketId || !Helper::getCurrentAgent()) { | |
| 127 | + return null; | |
| 128 | + } | |
| 129 | + | |
| 130 | + $ticket = Ticket::find($ticketId); | |
| 131 | + | |
| 132 | + if (!$ticket || !PermissionManager::canAccessTicket($ticket)) { | |
| 133 | + return $this->sendError([ | |
| 134 | + 'message' => __('You do not have permission to upload a file to this ticket', 'fluent-support'), | |
| 135 | + ], 403); | |
| 136 | + } | |
| 137 | + | |
| 138 | + return null; | |
| 139 | + } | |
| 140 | + | |
| 141 | + private function checkAttachmentQuota($files, $person, $ticketId, $maxFileUpload) | |
| 142 | + { | |
| 143 | + if ($maxFileUpload <= 0) { | |
| 144 | + return null; | |
| 145 | + } | |
| 146 | + | |
| 147 | + $newFiles = isset($files['file']) ? $files['file'] : null; | |
| 148 | + $newFilesCount = is_array($newFiles) ? count($newFiles) : 1; | |
| 149 | + | |
| 150 | + $existingCount = Attachment::where('person_id', $person->id) | |
| 151 | + ->where('ticket_id', $ticketId) | |
| 152 | + ->where('status', 'in-active') | |
| 153 | + ->count(); | |
| 154 | + | |
| 155 | + if (($existingCount + $newFilesCount) > $maxFileUpload) { | |
| 156 | + return $this->sendError([ | |
| 157 | + // translators: %d is the maximum number of files allowed per ticket | |
| 158 | + 'message' => sprintf(__('You can upload a maximum of %d files.', 'fluent-support'), $maxFileUpload), | |
| 159 | + ]); | |
| 160 | + } | |
| 161 | + | |
| 162 | + return null; | |
| 163 | + } | |
| 164 | + | |
| 61 | 165 | private function validateUploadedFiles($files, $maxSizeBytes, $mimeHeadings, $maxFileSize) |
| 62 | 166 | { |
| 63 | 167 | $validationRules = [ |
| 64 | 168 | 'file' => 'max:' . $maxSizeBytes . '|mimetypes:' . implode(',', Helper::ticketAcceptedFileMiles()), |
| @@ -64,9 +168,11 @@ | ||
| 64 | 168 | 'file' => 'max:' . $maxSizeBytes . '|mimetypes:' . implode(',', Helper::ticketAcceptedFileMiles()), |
| 65 | 169 | ]; |
| 66 | 170 | |
| 67 | 171 | $validationMessages = [ |
| 172 | + // translators: %s is a comma-separated list of allowed file types (e.g., "jpg, png, pdf") | |
| 68 | 173 | 'file.mimetypes' => sprintf(__('Only %s files are allowed.', 'fluent-support'), implode(', ', $mimeHeadings)), |
| 174 | + // translators: %.01f is the maximum file size in megabytes | |
| 69 | 175 | 'file.max' => sprintf(__('The file cannot be more than %.01fMB. Please upload somewhere like Dropbox/Google Drive and paste the link in the response', 'fluent-support'), $maxFileSize), |
| 70 | 176 | ]; |
| 71 | 177 | |
| 72 | 178 | $this->validate($files, $validationRules, $validationMessages); |
| @@ -74,15 +180,61 @@ | ||
| 74 | 180 | |
| 75 | 181 | private function resolveTicketId($request) |
| 76 | 182 | { |
| 77 | 183 | $ticketId = $request->getSafe('ticket_id', 'intval'); |
| 78 | - return $ticketId == 'undefined' ? null : $ticketId; | |
| 184 | + | |
| 185 | + if ($ticketId == 'undefined' || !$ticketId) { | |
| 186 | + return null; | |
| 187 | + } | |
| 188 | + | |
| 189 | + if (Helper::getCurrentAgent()) { | |
| 190 | + return $ticketId; | |
| 191 | + } | |
| 192 | + | |
| 193 | + $ticket = Ticket::wherePublicIdentifier($ticketId)->first(); | |
| 194 | + | |
| 195 | + return $ticket ? $ticket->id : null; | |
| 79 | 196 | } |
| 80 | 197 | |
| 198 | + /** | |
| 199 | + * A remote portal (PortalPolicy has allowed on_behalf) uploads as the customer it | |
| 200 | + * acts for, so the file belongs to that customer and counts toward their quota only. | |
| 201 | + * ticket_id is the public ticket number, as on every other portal endpoint. | |
| 202 | + * | |
| 203 | + * @return array [ticket id or null, customer] | |
| 204 | + * @throws \Exception | |
| 205 | + */ | |
| 206 | + private function resolveOnBehalfUploader($onBehalf, Request $request) | |
| 207 | + { | |
| 208 | + $portalService = new CustomerPortalService(); | |
| 209 | + $identifier = $request->getSafe('ticket_id', 'intval'); | |
| 210 | + | |
| 211 | + if (!$identifier) { | |
| 212 | + return [null, $portalService->resolveCustomer($onBehalf, $request->getIp(), true)]; | |
| 213 | + } | |
| 214 | + | |
| 215 | + $ticket = Ticket::wherePublicIdentifier($identifier)->first(); | |
| 216 | + | |
| 217 | + if (!$ticket) { | |
| 218 | + throw new \Exception(esc_html__('Sorry, You do not have permission to this support ticket', 'fluent-support')); | |
| 219 | + } | |
| 220 | + | |
| 221 | + // getCustomer() also holds an agent to their own mailbox and ticket access. | |
| 222 | + $customer = $portalService->getCustomer([ | |
| 223 | + 'on_behalf' => $onBehalf, | |
| 224 | + 'user_ip' => $request->getIp(), | |
| 225 | + ], $ticket); | |
| 226 | + | |
| 227 | + $portalService->checkCustomerTicketAccess($customer, $ticket, 'response'); | |
| 228 | + | |
| 229 | + return [$ticket->id, $customer]; | |
| 230 | + } | |
| 231 | + | |
| 81 | 232 | private function resolvePerson($ticketId, Request $request) |
| 82 | 233 | { |
| 83 | - if ($request->get('is_agent') == 'yes') { | |
| 84 | - return Helper::getCurrentAgent(); | |
| 234 | + $agent = Helper::getCurrentAgent(); | |
| 235 | + if ($agent) { | |
| 236 | + return $agent; | |
| 85 | 237 | } |
| 86 | 238 | |
| 87 | 239 | if ($ticketId && Helper::isPublicSignedTicketEnabled()) { |
| 88 | 240 | $intendedTicketHash = $request->getSafe('intended_ticket_hash', 'sanitize_text_field'); |
| @@ -88,9 +240,10 @@ | ||
| 88 | 240 | $intendedTicketHash = $request->getSafe('intended_ticket_hash', 'sanitize_text_field'); |
| 89 | 241 | if ($intendedTicketHash && $intendedTicketHash != 'undefined') { |
| 90 | 242 | $ticket = Ticket::with(['customer']) |
| 91 | 243 | ->where('hash', $intendedTicketHash) |
| 92 | - ->find($ticketId); | |
| 244 | + ->wherePublicIdentifier($ticketId) | |
| 245 | + ->first(); | |
| 93 | 246 | |
| 94 | 247 | if ($ticket && $ticket->customer) { |
| 95 | 248 | return $ticket->customer; |
| 96 | 249 | } |
| @@ -120,9 +273,9 @@ | ||
| 120 | 273 | |
| 121 | 274 | private function createAttachmentRecords($uploadedFiles, $ticketId, $person, $imageType) |
| 122 | 275 | { |
| 123 | 276 | $attachments = []; |
| 124 | - $full_path = null; | |
| 277 | + $directPasteUrl = null; | |
| 125 | 278 | |
| 126 | 279 | foreach ($uploadedFiles as $file) { |
| 127 | 280 | if (empty($file['file_path'])) continue; |
| 128 | 281 | |
| @@ -139,15 +292,16 @@ | ||
| 139 | 292 | 'local_temp_path' => $file['file_path'], |
| 140 | 293 | ] |
| 141 | 294 | ]; |
| 142 | 295 | |
| 143 | - if($imageType == 'direct_paste'){ | |
| 144 | - $full_path = esc_url($file['url']); | |
| 145 | - } | |
| 146 | - | |
| 147 | 296 | try { |
| 148 | 297 | $attachment = Attachment::create($fileData); |
| 149 | 298 | $attachments[] = $attachment->file_hash; |
| 299 | + | |
| 300 | + if ($imageType == 'direct_paste') { | |
| 301 | + $directPasteUrl = $attachment->secureUrl; | |
| 302 | + } | |
| 303 | + | |
| 150 | 304 | do_action('fluent_support/attachment_uploaded_as_temp', $attachment, $ticketId); |
| 151 | 305 | $driver = Helper::getUploadDriverKey(); |
| 152 | 306 | |
| 153 | 307 | do_action_ref_array('fluent_support/attachment_uploaded_as_temp_' . $driver, [&$attachment, $ticketId]); |
| @@ -155,9 +309,9 @@ | ||
| 155 | 309 | continue; |
| 156 | 310 | } |
| 157 | 311 | } |
| 158 | 312 | |
| 159 | - return $imageType == 'direct_paste' ? $full_path : $attachments; | |
| 313 | + return $imageType == 'direct_paste' ? $directPasteUrl : $attachments; | |
| 160 | 314 | } |
| 161 | 315 | |
| 162 | 316 | public function uploadImage(Request $request) |
| 163 | 317 | { |
| @@ -162,15 +316,23 @@ | ||
| 162 | 316 | public function uploadImage(Request $request) |
| 163 | 317 | { |
| 164 | 318 | $images = $request->files(); |
| 165 | 319 | $ticketId = $this->resolveTicketId($request); |
| 166 | - $this->isValidImageType($images); | |
| 167 | 320 | |
| 321 | + if ($accessError = $this->checkTicketAccess($ticketId)) { | |
| 322 | + return $accessError; | |
| 323 | + } | |
| 324 | + | |
| 325 | + $validationError = $this->isValidImageType($images); | |
| 326 | + if ($validationError) { | |
| 327 | + return $validationError; | |
| 328 | + } | |
| 329 | + | |
| 168 | 330 | try { |
| 169 | 331 | $uploadedFiles = UploadService::handleUploadToLocal($ticketId, $images); |
| 170 | 332 | } catch (\Exception $e) { |
| 171 | 333 | return $this->sendError([ |
| 172 | - 'message' => $e->getMessage(), | |
| 334 | + 'message' => Helper::getSafeErrorMessage($e), | |
| 173 | 335 | ]); |
| 174 | 336 | } |
| 175 | 337 | |
| 176 | 338 | return [ |
| @@ -175,19 +337,55 @@ | ||
| 175 | 337 | |
| 176 | 338 | return [ |
| 177 | 339 | 'images' => $uploadedFiles, |
| 178 | 340 | ]; |
| 179 | - | |
| 180 | 341 | } |
| 181 | 342 | |
| 182 | - private function isValidImageType($image) | |
| 343 | + private function isValidImageType($images) | |
| 183 | 344 | { |
| 184 | - $imageType = $image['image']->getClientOriginalExtension(); | |
| 185 | - $supportedTypes = ['gif', 'ief', 'jpeg', 'webp', 'pjpeg', 'ktx', 'png']; | |
| 345 | + if (empty($images['image'])) { | |
| 346 | + return $this->sendError([ | |
| 347 | + 'message' => __('No image file provided.', 'fluent-support'), | |
| 348 | + ]); | |
| 349 | + } | |
| 186 | 350 | |
| 187 | - if (! in_array($imageType, $supportedTypes)) { | |
| 351 | + $file = $images['image']; | |
| 352 | + $tempPath = $file->getPathname(); | |
| 353 | + $extension = strtolower($file->getClientOriginalExtension()); | |
| 354 | + $allowedExtensions = ['gif', 'ief', 'jpeg', 'jpg', 'webp', 'pjpeg', 'ktx', 'png']; | |
| 355 | + | |
| 356 | + if (!in_array($extension, $allowedExtensions)) { | |
| 188 | 357 | return $this->sendError([ |
| 189 | - 'message' => 'Invalid image file.', | |
| 358 | + 'message' => __('Invalid image file type.', 'fluent-support'), | |
| 190 | 359 | ]); |
| 191 | 360 | } |
| 361 | + | |
| 362 | + $allowedMimes = Helper::getMimeGroups()['images']['mimes']; | |
| 363 | + $realMime = $this->detectMimeType($tempPath); | |
| 364 | + | |
| 365 | + if (!$realMime || !in_array($realMime, $allowedMimes)) { | |
| 366 | + return $this->sendError([ | |
| 367 | + 'message' => __('File content does not match the image type.', 'fluent-support'), | |
| 368 | + ]); | |
| 369 | + } | |
| 370 | + | |
| 371 | + return null; | |
| 372 | + } | |
| 373 | + | |
| 374 | + private function detectMimeType($filePath) | |
| 375 | + { | |
| 376 | + if (function_exists('finfo_open')) { | |
| 377 | + $finfo = finfo_open(FILEINFO_MIME_TYPE); | |
| 378 | + $mime = finfo_file($finfo, $filePath); | |
| 379 | + finfo_close($finfo); | |
| 380 | + return $mime; | |
| 381 | + } | |
| 382 | + | |
| 383 | + if (function_exists('mime_content_type')) { | |
| 384 | + return mime_content_type($filePath); | |
| 385 | + } | |
| 386 | + | |
| 387 | + // getimagesize works for standard image formats as last resort | |
| 388 | + $imageInfo = @getimagesize($filePath); | |
| 389 | + return $imageInfo ? $imageInfo['mime'] : false; | |
| 192 | 390 | } |
| 193 | 391 | } |
