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Fluent Support – Helpdesk & Customer Support Ticket System / 2.4.5
Fluent Support – Helpdesk & Customer Support Ticket System v2.4.5
2.4.5 2.4.0 2.3.2 2.3.1 2.3.0 2.2.1 2.2.0 trunk 1.10.0 1.10.1 1.10.2 1.10.3 1.10.4 1.10.5 1.4.0 1.4.1 1.4.2 1.4.5 1.4.6 1.4.7 1.5.0 1.5.1 1.5.2 1.5.3 1.5.4 All 69 releases
← All changes | app/Http/Routes/api.php +60 -38 1.10.4 → 2.4.5 View file →
@@ -31,8 +31,9 @@
31 31 $router->get('/label-search', 'TicketController@fetchLabelSearch');
32 32 $router->post('/label-search', 'TicketController@storeOrUpdateLabelSearch');
33 33 $router->delete('/{label_search_id}/label-search', 'TicketController@deleteLabelSearch')->int('label_search_id');
34 34
35 + $router->get('/{ticket_id}/mentionable-agents', 'TicketController@getMentionableAgents')->int('ticket_id');
35 36 $router->get('/{ticket_id}', 'TicketController@getTicket')->int('ticket_id');
36 37
37 38 $router->get('/{ticket_id}/widgets', 'TicketController@getTicketWidgets')->int('ticket_id');
38 39 $router->post('/{ticket_id}/responses', 'TicketController@createResponse')->int('ticket_id');
@@ -55,11 +56,8 @@
55 56 $router->delete('/{ticket_id}/responses/{response_id}', 'TicketController@deleteResponse')
56 57 ->int('ticket_id')
57 58 ->int('response_id');
58 59
59 - $router->post('/{ticket_id}/customer-responses', 'ConversationController@createCustomerReply')
60 - ->int('ticket_id');
61 -
62 60 $router->put('/{ticket_id}/property', 'TicketController@updateTicketProperty')->int('ticket_id');
63 61
64 62 $router->post('/{ticket_id}/tags', 'TicketController@addTag')->int('ticket_id');
65 63 $router->delete('/{ticket_id}/tags/{tag_id}', 'TicketController@detachTag')->int('ticket_id')->int('tag_id');
@@ -69,17 +67,22 @@
69 67 $router->post('/{ticket_id}/re-open', 'TicketController@reOpenTicket')->int('ticket_id');
70 68 $router->put('/{ticket_id}/change-customer', 'TicketController@changeTicketCustomer')->int('ticket_id');
71 69 $router->get('/{ticket_id}/custom-data', 'TicketController@getTicketCustomData')->int('ticket_id');
72 70
73 - $router->post('bulk-actions', 'TicketController@doBulkActions'); // close_tickets | delete_tickets | assign_agent | assign_tags
71 + $router->get('fluent-booking/event-types', 'TicketController@getFluentBookingEventTypes');
72 + $router->get('/{ticket_id}/fluent-booking/availability', 'TicketController@getFluentBookingAvailability')->int('ticket_id');
73 + $router->post('/{ticket_id}/fluent-booking/booking-link', 'TicketController@createFluentBookingLink')->int('ticket_id');
74 + $router->get('/{ticket_id}/fluent-booking/meetings', 'TicketController@getFluentBookingMeetings')->int('ticket_id');
75 +
76 + $router->post('bulk-actions', 'TicketController@doBulkActions'); // close_tickets, delete_tickets, reopen_tickets, assign_agent, assign_agent_group, assign_tags, remove_tags, change_priority, change_product
74 77 $router->post('bulk-reply', 'TicketController@doBulkReplies');
75 78
76 79 $router->post('sync-fluentcrm-tags', 'TicketController@syncFluentCrmTags');
77 80 $router->post('sync-fluentcrm-lists', 'TicketController@syncFluentCrmLists');
78 81
79 - $router->get('fluent-boards/boards', 'TicketController@getBoards');
80 - $router->get('fluent-boards/stages/{board_id}', 'TicketController@getStages')->int('board_id');
81 - $router->post('fluent-boards/stages', 'TicketController@createTask');
82 + $router->get('fluent-boards/boards', 'FluentBoardsController@getBoards');
83 + $router->get('fluent-boards/stages/{board_id}', 'FluentBoardsController@getStages')->int('board_id');
84 + $router->post('fluent-boards/stages', 'FluentBoardsController@createTask');
82 85
83 86 $router->get('search-contact', 'CustomerController@searchContact');
84 87
85 88 $router->get('ping', 'AgentController@ping');
@@ -86,8 +89,18 @@
86 89 $router->get('ticket-essentials', 'TicketController@getTicketEssentials');
87 90 $router->get('agent-insights', 'AgentController@getAgentInsights');
88 91 });
89 92
93 +$router->get('widgets', 'WidgetsController')->withPolicy('AgentTicketPolicy');
94 +
95 +$router->prefix('notifications')->withPolicy('AgentTicketPolicy')->group(function ($router) {
96 + $router->get('/', 'NotificationController@index');
97 + $router->get('/unread', 'NotificationController@unread');
98 + $router->get('/unread-count', 'NotificationController@unreadCount');
99 + $router->post('/mark-all-read', 'NotificationController@markAllRead');
100 + $router->post('/{notification_id}/mark-read', 'NotificationController@markRead')->int('notification_id');
101 +});
102 +
90 103 $router->prefix('products')->withPolicy('AdminSettingsPolicy')->group(function ($router) {
91 104 $router->get('/', 'ProductController@index');
92 105 $router->post('/', 'ProductController@create');
93 106 $router->get('/{product_id}', 'ProductController@get')->int('product_id');
@@ -118,39 +131,48 @@
118 131 $router->get('/recaptcha-settings', 'SettingsController@getReCaptchaSettings');
119 132 $router->get('/integration-statuses', 'SettingsController@integrationStatuses');
120 133
121 134 $router->get('/fluentcrm-settings', 'SettingsController@getFluentCRMSettings');
122 - $router->post('/intsall-fluentcrm', 'SettingsController@installFluentCRM');
135 + $router->post('/install-fluentcrm', 'SettingsController@installFluentCRM');
123 136
124 137 // Upload Settings
125 138 $router->get('/remote-upload-settings', 'SettingsController@getRemoteUploadSettings');
126 139 $router->post('/update-remote-upload-driver', 'SettingsController@updateRemoteUploadDriver');
127 140
128 - $router->get('/openai-integration', 'SettingsController@getOpenAISettings');
129 - $router->post('/openai-integration', 'SettingsController@saveOpenAISettings');
130 - $router->post('/openai-integration/disconnect', 'SettingsController@disconnectOpenAI');
141 + $router->get('/ai-integration', 'SettingsController@getAIProviderSettings');
142 + $router->post('/ai-integration', 'SettingsController@saveAIProviderSettings');
143 + $router->post('/ai-integration/disconnect', 'SettingsController@disconnectAIProvider');
131 144 $router->get('/settings-menu', 'SettingsController@getSettingsMenu');
132 145 $router->get('/fluent-bot-integration', 'SettingsController@getFluentBotSettings');
133 146 $router->post('/fluent-bot-integration', 'SettingsController@saveFluentBotSettings');
147 + $router->get('/fluent-bot-presets', 'SettingsController@getFluentBotPresets');
148 + $router->post('/fluent-bot-presets', 'SettingsController@saveFluentBotPresets');
149 +
150 + $router->get('/mcp', 'McpSettingsController@getStatus');
151 + $router->post('/mcp/toggle', 'McpSettingsController@toggle');
152 + $router->post('/mcp/install-adapter', 'McpSettingsController@installAdapter');
153 + $router->get('/mcp/config-snippets', 'McpSettingsController@getConfigSnippets');
134 154 });
135 155
136 -$router->prefix('agents')->withPolicy('AdminSensitivePolicy')->group(function ($router) {
156 +$router->prefix('agents')->withPolicy('AgentPolicy')->group(function ($router) {
137 157 $router->get('/', 'AgentController@index');
138 158 $router->post('/', 'AgentController@addAgent');
139 159 $router->put('/{agent_id}', 'AgentController@updateAgent')->int('agent_id');
140 160 $router->delete('/{agent_id}', 'AgentController@deleteAgent')->int('agent_id');
141 161 $router->post('/avatar/{agent_id}', 'AgentController@addOrUpdateProfileImage')->int('agent_id');
142 - $router->post('/reset_avatar/{agent_id}', 'AgentController@resetAvatar')->int('agent_id');
162 + $router->post('/reset_avatar/{agent}', 'AgentController@resetAvatar')->int('agent');
143 163 });
144 164
165 +$router->prefix('agent-groups')->withPolicy('AdminSensitivePolicy')->group(function ($router) {
166 + $router->get('/', 'AgentGroupController@index');
167 + $router->post('/', 'AgentGroupController@create');
168 + $router->get('/{group_id}', 'AgentGroupController@get')->int('group_id');
169 + $router->put('/{group_id}', 'AgentGroupController@update')->int('group_id');
170 + $router->delete('/{group_id}', 'AgentGroupController@delete')->int('group_id');
171 +});
172 +
145 173 $router->prefix('reports')->withPolicy('ReportPolicy')->group(function ($router) {
146 - $router->get('/', 'ReportingController@getOverallReports');
147 - $router->get('/tickets-growth', 'ReportingController@getTicketsChart');
148 - $router->get('/tickets-resolve-growth', 'ReportingController@getResolveChart');
149 - $router->get('/response-growth', 'ReportingController@getResponseChart');
150 - $router->get('/agents-summary', 'ReportingController@getAgentsSummary');
151 - $router->get('/day-time-stats', 'ReportingController@dayTimeStats');
152 - $router->get('/ticket-response-stats', 'ReportingController@ticketResponseStats');
174 + $router->get('/stats', 'ReportingController@getStats');
153 175 });
154 176
155 177 $router->prefix('my-reports')->withPolicy('AgentTicketPolicy')->group(function ($router) {
156 178 $router->get('/', 'ReportingController@getAgentOverallReports');
@@ -158,23 +180,9 @@
158 180 $router->get('/response-growth', 'ReportingController@getAgentResponseChart');
159 181 $router->get('/my-summary', 'ReportingController@getPersonalSummary');
160 182 });
161 183
162 -$router->prefix('product-reports')->withPolicy('AdminSensitivePolicy')->group(function ($router) {
163 - $router->get('/tickets-growth', 'ReportingController@getTicketsChart');
164 - $router->get('/tickets-resolve-growth', 'ReportingController@getResolveChart');
165 - $router->get('/response-growth', 'ReportingController@getResponseGrowthChart');
166 - $router->get('/product-reports-summary', 'ReportingController@getProductsSummary');
167 -});
168 -
169 -$router->prefix('mailbox-reports')->withPolicy('AdminSensitivePolicy')->group(function ($router) {
170 - $router->get('/tickets-growth', 'ReportingController@getTicketsChart');
171 - $router->get('/tickets-resolve-growth', 'ReportingController@getResolveChart');
172 - $router->get('/response-growth', 'ReportingController@getResponseGrowthChart');
173 - $router->get('/mailbox-reports-summary', 'ReportingController@getMailBoxesSummary');
174 -});
175 -
176 -$router->prefix('customers')->withPolicy('AdminSensitivePolicy')->group(function ($router) {
184 +$router->prefix('customers')->withPolicy('CustomerPolicy')->group(function ($router) {
177 185 $router->get('/', 'CustomerController@index');
178 186 $router->post('/', 'CustomerController@create');
179 187 $router->get('/customerField/{customer_id}', 'CustomerController@customerField')->int('customer_id');
180 188
@@ -179,12 +187,15 @@
179 187 $router->get('/customerField/{customer_id}', 'CustomerController@customerField')->int('customer_id');
180 188
181 189 $router->get('/{customer_id}', 'CustomerController@getCustomer')->int('customer_id');
182 190 $router->put('/{customer_id}', 'CustomerController@update')->int('customer_id');
191 +
192 + //We will remove this method.
183 193 $router->delete('/{customer_id}', 'CustomerController@delete')->int('customer_id');
194 + $router->delete('/bulk-delete', 'CustomerController@bulkDelete');
184 195
185 196 $router->post('/profile_image/{customer_id}', 'CustomerController@addOrUpdateProfileImage')->int('customer_id');
186 - $router->post('/reset_avatar/{customer_id}', 'CustomerController@resetAvatar')->int('customer_id');
197 + $router->post('/reset_avatar/{customer}', 'CustomerController@resetAvatar')->int('customer');
187 198 });
188 199
189 200 $router->prefix('customer-portal')->withPolicy('PortalPolicy')->group(function ($router) {
190 201
@@ -215,13 +226,25 @@
215 226 $router->get('/authorize', 'AuthorizeController@handleHelpScoutAuthorization');
216 227 });
217 228
218 229 $router->prefix('fluent-bot')->withPolicy('AgentTicketPolicy')->group(function ($router) {
219 - $router->get('/preset-prompts', 'FluentBotController@getPresetPrompts')->int('id');
230 + $router->get('/preset-prompts', 'FluentBotController@getPresetPrompts');
231 + $router->get('/runtime-config', 'FluentBotController@getRuntimeConfig');
232 + $router->post('/{id}/feedback', 'FluentBotController@createFeedback')->int('id');
233 + $router->delete('/{id}/feedback/{feedback_id}', 'FluentBotController@deleteFeedback')->int('id')->int('feedback_id');
220 234 $router->post('/{id}/generate-response', 'FluentBotController@generateResponse')->int('id');
221 235 $router->post('/{id}/generate-stream-response', 'FluentBotController@generateStreamResponse')->int('id');
222 236 $router->post('/{id}/get-ticket-summary', 'FluentBotController@getTicketSummary')->int('id');
223 237 $router->post('/{id}/get-ticket-tone', 'FluentBotController@getTicketTone')->int('id');
238 + $router->get('/{id}/chat-id', 'FluentBotController@getChatId')->int('id');
239 + $router->post('/{id}/chat-id', 'FluentBotController@saveChatId')->int('id');
240 + $router->delete('/{id}/chat-id', 'FluentBotController@deleteChatId')->int('id');
241 + $router->get('/{id}/chat-messages', 'FluentBotController@getChatMessages')->int('id');
242 + $router->get('/{id}/chat-stream', 'FluentBotController@resumeChatStream')->int('id');
243 + $router->get('/{id}/conversations', 'FluentBotController@getConversations')->int('id');
244 + $router->post('/{id}/conversations/switch', 'FluentBotController@switchConversation')->int('id');
245 + $router->get('/{id}/context-selection', 'FluentBotController@getContextSelection')->int('id');
246 + $router->post('/{id}/context-selection', 'FluentBotController@saveContextSelection')->int('id');
224 247 });
225 248
226 249 $router->prefix('activity-logger')->withPolicy('ActivityLoggerPolicy')->group(function ($router) {
227 250 $router->get('/', 'ActivityLoggerController@getActivities');
@@ -253,5 +276,4 @@
253 276 });
254 277
255 278 $router->post('ticket_image_upload', 'UploaderController@uploadImage')
256 279 ->withPolicy('AgentTicketPolicy');
257 -