| @@ -2,15 +2,12 @@ | ||
| 2 | 2 | |
| 3 | 3 | namespace FluentSupport\App\Models; |
| 4 | 4 | |
| 5 | 5 | use Exception; |
| 6 | -use FluentSupport\App\Http\Controllers\AuthController; | |
| 7 | 6 | use FluentSupport\App\Modules\PermissionManager; |
| 8 | 7 | use FluentSupport\App\Services\Helper; |
| 9 | -use FluentSupport\App\Services\ProfileInfoService; | |
| 10 | 8 | use FluentSupport\App\Services\TicketHelper; |
| 11 | 9 | use FluentSupport\App\Services\TicketQueryService; |
| 12 | -use FluentSupport\App\Services\Tickets\ResponseService; | |
| 13 | 10 | use FluentSupport\App\Services\Tickets\TicketService; |
| 14 | 11 | use FluentSupport\Framework\Support\Arr; |
| 15 | 12 | |
| 16 | 13 | class Ticket extends Model |
| @@ -19,8 +16,18 @@ | ||
| 19 | 16 | |
| 20 | 17 | protected $dates = ['waiting_since']; |
| 21 | 18 | |
| 22 | 19 | /** |
| 20 | + * The hash is a bearer credential for the public ticket view, so keep it | |
| 21 | + * out of API responses. Property access still works for signed URLs. | |
| 22 | + * | |
| 23 | + * @var array | |
| 24 | + */ | |
| 25 | + protected $hidden = ['hash', 'content_hash']; | |
| 26 | + | |
| 27 | + protected $appends = ['display_ticket_number']; | |
| 28 | + | |
| 29 | + /** | |
| 23 | 30 | * The attributes that are mass assignable. |
| 24 | 31 | * |
| 25 | 32 | * @var array |
| 26 | 33 | */ |
| @@ -46,9 +53,12 @@ | ||
| 46 | 53 | 'response_count', |
| 47 | 54 | 'first_response_time', |
| 48 | 55 | 'total_close_time', |
| 49 | 56 | 'resolved_at', |
| 50 | - 'closed_by' | |
| 57 | + 'closed_by', | |
| 58 | + 'created_by', | |
| 59 | + 'serial_number', | |
| 60 | + 'ticket_number' | |
| 51 | 61 | ]; |
| 52 | 62 | |
| 53 | 63 | public static function boot() |
| 54 | 64 | { |
| @@ -58,9 +68,9 @@ | ||
| 58 | 68 | if (empty($model->slug)) { |
| 59 | 69 | $model->slug = static::slugify($model->title); |
| 60 | 70 | } |
| 61 | 71 | |
| 62 | - $model->hash = substr(md5(time() . wp_generate_uuid4()), 0, 8) . wp_rand(1, 99); | |
| 72 | + $model->hash = bin2hex(random_bytes(16)); | |
| 63 | 73 | $model->content_hash = md5($model->content); |
| 64 | 74 | |
| 65 | 75 | $model->last_customer_response = current_time('mysql'); |
| 66 | 76 | $model->created_at = current_time('mysql'); |
| @@ -68,22 +78,40 @@ | ||
| 68 | 78 | $model->waiting_since = current_time('mysql'); |
| 69 | 79 | |
| 70 | 80 | }); |
| 71 | 81 | |
| 82 | + static::updating(function ($model) { | |
| 83 | + // Rotate the hash on customer change so links already emailed to | |
| 84 | + // the previous customer stop working. | |
| 85 | + if ($model->isDirty('customer_id')) { | |
| 86 | + $model->hash = bin2hex(random_bytes(16)); | |
| 87 | + } | |
| 88 | + }); | |
| 89 | + | |
| 90 | + static::created(function ($model) { | |
| 91 | + if (empty($model->serial_number) || empty($model->ticket_number)) { | |
| 92 | + $model->assignTicketNumber(); | |
| 93 | + } | |
| 94 | + }); | |
| 95 | + | |
| 72 | 96 | static::deleting(function ($model) { |
| 73 | - //Delete the ticket meta | |
| 74 | 97 | Meta::where('object_type', 'ticket_meta')->where('object_id', $model->id)->delete(); |
| 75 | - //Delete all cc info for the ticket | |
| 98 | + // CC info | |
| 76 | 99 | Meta::where('object_type', 'ticket')->where('object_id', $model->id)->delete(); |
| 77 | - //Delete draft info | |
| 100 | + // Drafts | |
| 78 | 101 | Meta::where('object_type', '_fs_auto_draft')->where('object_id', $model->id)->delete(); |
| 79 | - //delete the responses first | |
| 102 | + Notification::deleteByTicketId($model->id); | |
| 103 | + // Response attachments are cleaned up by Conversation::deleting | |
| 80 | 104 | Conversation::deleteAll($model->id); |
| 105 | + // Ticket-level attachments, plus the ticket upload directory | |
| 106 | + $class = __NAMESPACE__ . '\Attachment'; | |
| 107 | + $ticketAttachments = $class::where('ticket_id', $model->id)->whereNull('conversation_id')->get(); | |
| 108 | + $class::purgeAttachments($ticketAttachments, $model->id); | |
| 109 | + $class::where('ticket_id', $model->id)->whereNull('conversation_id')->delete(); | |
| 81 | 110 | }); |
| 82 | 111 | } |
| 83 | 112 | |
| 84 | 113 | /** |
| 85 | - * $searchable Columns in table to search | |
| 86 | 114 | * @var array |
| 87 | 115 | */ |
| 88 | 116 | protected $searchable = [ |
| 89 | 117 | 'content', |
| @@ -88,13 +116,16 @@ | ||
| 88 | 116 | protected $searchable = [ |
| 89 | 117 | 'content', |
| 90 | 118 | 'title', |
| 91 | 119 | 'slug', |
| 92 | - 'id' | |
| 120 | + 'id', | |
| 121 | + 'serial_number', | |
| 122 | + 'ticket_number' | |
| 93 | 123 | ]; |
| 94 | 124 | |
| 95 | 125 | /** |
| 96 | - * Local scope to filter tickets by search/query string | |
| 126 | + * Supports `column:value` to match a single fillable column. | |
| 127 | + * | |
| 97 | 128 | * @param ModelQueryBuilder $query |
| 98 | 129 | * @param string $search |
| 99 | 130 | * @return ModelQueryBuilder |
| 100 | 131 | */ |
| @@ -99,10 +130,15 @@ | ||
| 99 | 130 | * @return ModelQueryBuilder |
| 100 | 131 | */ |
| 101 | 132 | public function scopeSearchBy($query, $search) |
| 102 | 133 | { |
| 134 | + | |
| 135 | + if(!$search) { | |
| 136 | + return $query; | |
| 137 | + } | |
| 138 | + | |
| 103 | 139 | if (strpos($search, ':')) { |
| 104 | - $array = explode(':', $search); | |
| 140 | + $array = explode(':', (string) $search); | |
| 105 | 141 | $column = $array[0]; |
| 106 | 142 | $value = $array[1]; |
| 107 | 143 | $columns = $this->fillable; |
| 108 | 144 | $columns[] = 'id'; |
| @@ -128,11 +164,10 @@ | ||
| 128 | 164 | return $query; |
| 129 | 165 | } |
| 130 | 166 | |
| 131 | 167 | /** |
| 132 | - * Local scope to filter tickets by different filtering condition | |
| 133 | 168 | * @param ModelQueryBuilder $query |
| 134 | - * @param mixed $search | |
| 169 | + * @param array $search | |
| 135 | 170 | * @return ModelQueryBuilder |
| 136 | 171 | */ |
| 137 | 172 | |
| 138 | 173 | public function doSearchForAdvancedFilter($query, $search) |
| @@ -138,17 +173,14 @@ | ||
| 138 | 173 | public function doSearchForAdvancedFilter($query, $search) |
| 139 | 174 | { |
| 140 | 175 | foreach ($search as $s) { |
| 141 | 176 | $operator = $s['operator']; |
| 142 | - //If selected item for ticket either title or content | |
| 143 | 177 | if (in_array($s['property'], ['title', 'content'])) { |
| 144 | - //If the selected condition is contains, query operator id LIKE | |
| 145 | 178 | if ($operator == 'contains') { |
| 146 | 179 | $query = $query->where(function ($query) use ($s) { |
| 147 | 180 | $query->where($s['property'], 'LIKE', "%" . $s['value'] . "%"); |
| 148 | 181 | }); |
| 149 | 182 | } elseif ($operator == 'not_contains') { |
| 150 | - //If the selected condition is not_contains, query operator id NOT LIKE | |
| 151 | 183 | $query = $query->where(function ($query) use ($s) { |
| 152 | 184 | $query->where($s['property'], 'NOT LIKE', '%' . $s['value'] . '%'); |
| 153 | 185 | }); |
| 154 | 186 | } |
| @@ -153,9 +185,8 @@ | ||
| 153 | 185 | }); |
| 154 | 186 | } |
| 155 | 187 | } |
| 156 | 188 | |
| 157 | - //If selected item is Ticket Conversation Content | |
| 158 | 189 | if ($s['property'] == 'conversation_content') { |
| 159 | 190 | $operator = $s['operator']; |
| 160 | 191 | if ($operator == 'contains') { |
| 161 | 192 | $query = $query->whereHas('responses', function ($q) use ($s) { |
| @@ -168,14 +199,16 @@ | ||
| 168 | 199 | }); |
| 169 | 200 | } |
| 170 | 201 | } |
| 171 | 202 | |
| 172 | - //If selected item is Ticket created or Last Response or Customer Waiting For, or Last Agent Response or Last Customer Response | |
| 203 | + if ($s['property'] == 'source') { | |
| 204 | + $query = static::buildSourceFilterQuery($query, $s); | |
| 205 | + } | |
| 206 | + | |
| 173 | 207 | if (in_array($s['property'], ['created_at', 'updated_at', 'waiting_since', 'last_agent_response', 'last_customer_response'])) { |
| 174 | 208 | $query = (new \FluentSupport\App\Models\Ticket())->buildDateBaseFilterQuery($query, $s); |
| 175 | 209 | } |
| 176 | 210 | |
| 177 | - //If selected item is Ticket Status or Client Priority or Agent Priority or Tags or Product or Waiting For Reply | |
| 178 | 211 | if (in_array($s['property'], ['status', 'client_priority', 'priority', 'tags', 'product', 'waiting_for_reply', 'agent_id', 'mailbox_id'])) { |
| 179 | 212 | $query = (new \FluentSupport\App\Models\Ticket())->buildPropertiesFilterQuery($query, $s); |
| 180 | 213 | } |
| 181 | 214 | } |
| @@ -181,10 +214,78 @@ | ||
| 181 | 214 | } |
| 182 | 215 | return $query; |
| 183 | 216 | } |
| 184 | 217 | |
| 218 | + /** Advanced-filter value for tickets with no recorded source (older tickets). */ | |
| 219 | + const SOURCE_NONE = '__none__'; | |
| 220 | + | |
| 185 | 221 | /** |
| 186 | - * Local scope to filter subscribers by search/query string | |
| 222 | + * Where tickets come from, for the advanced filter's Source field. | |
| 223 | + * | |
| 224 | + * @return array<string,string> source => label | |
| 225 | + */ | |
| 226 | + public static function sourceFilterOptions() | |
| 227 | + { | |
| 228 | + return apply_filters('fluent_support/ticket_source_filter_options', [ | |
| 229 | + 'web' => __('Web', 'fluent-support'), | |
| 230 | + 'email' => __('Email', 'fluent-support'), | |
| 231 | + self::SOURCE_AGENT_INITIATED => __('Agent outreach', 'fluent-support'), | |
| 232 | + 'mcp' => __('MCP (AI agents)', 'fluent-support'), | |
| 233 | + 'telegram' => __('Telegram', 'fluent-support'), | |
| 234 | + 'slack' => __('Slack', 'fluent-support'), | |
| 235 | + 'whatsapp' => __('WhatsApp', 'fluent-support'), | |
| 236 | + 'awesome-support' => __('Imported: Awesome Support', 'fluent-support'), | |
| 237 | + 'freshdesk' => __('Imported: Freshdesk', 'fluent-support'), | |
| 238 | + 'helpscout' => __('Imported: Help Scout', 'fluent-support'), | |
| 239 | + 'js-helpdesk' => __('Imported: JS Help Desk', 'fluent-support'), | |
| 240 | + 'support-candy' => __('Imported: SupportCandy', 'fluent-support'), | |
| 241 | + 'zendesk' => __('Imported: Zendesk', 'fluent-support'), | |
| 242 | + self::SOURCE_NONE => __('No source', 'fluent-support'), | |
| 243 | + ]); | |
| 244 | + } | |
| 245 | + | |
| 246 | + /** | |
| 247 | + * Source "in" / "not in". SOURCE_NONE stands for NULL or empty, which SQL's | |
| 248 | + * IN and NOT IN would otherwise skip. | |
| 249 | + * | |
| 250 | + * @param \FluentSupport\Framework\Database\Orm\Builder $query | |
| 251 | + * @param array $filter | |
| 252 | + * @return \FluentSupport\Framework\Database\Orm\Builder | |
| 253 | + */ | |
| 254 | + public static function buildSourceFilterQuery($query, $filter) | |
| 255 | + { | |
| 256 | + $values = array_values(array_filter(array_map('sanitize_text_field', (array) Arr::get($filter, 'value', [])), 'strlen')); | |
| 257 | + if (!$values) { | |
| 258 | + return $query; | |
| 259 | + } | |
| 260 | + | |
| 261 | + $includeNone = in_array(self::SOURCE_NONE, $values, true); | |
| 262 | + $sources = array_values(array_diff($values, [self::SOURCE_NONE])); | |
| 263 | + | |
| 264 | + if (Arr::get($filter, 'operator') === 'not_in') { | |
| 265 | + return $query->where(function ($q) use ($sources, $includeNone) { | |
| 266 | + if ($includeNone) { | |
| 267 | + $q->whereNotNull('source')->where('source', '!=', ''); | |
| 268 | + if ($sources) { | |
| 269 | + $q->whereNotIn('source', $sources); | |
| 270 | + } | |
| 271 | + } else { | |
| 272 | + $q->whereNotIn('source', $sources)->orWhereNull('source'); | |
| 273 | + } | |
| 274 | + }); | |
| 275 | + } | |
| 276 | + | |
| 277 | + return $query->where(function ($q) use ($sources, $includeNone) { | |
| 278 | + if ($sources) { | |
| 279 | + $q->whereIn('source', $sources); | |
| 280 | + } | |
| 281 | + if ($includeNone) { | |
| 282 | + $q->orWhereNull('source')->orWhere('source', ''); | |
| 283 | + } | |
| 284 | + }); | |
| 285 | + } | |
| 286 | + | |
| 287 | + /** | |
| 187 | 288 | * @param ModelQueryBuilder $query |
| 188 | 289 | * @param array $statuses |
| 189 | 290 | * @return ModelQueryBuilder |
| 190 | 291 | */ |
| @@ -197,9 +298,35 @@ | ||
| 197 | 298 | return $query; |
| 198 | 299 | } |
| 199 | 300 | |
| 200 | 301 | /** |
| 201 | - * Local scope to filter tickets by not response by agent | |
| 302 | + * Who replied last: 'agent', 'customer', or null when neither timestamp is | |
| 303 | + * set. PHP counterpart of the timestamp check in scopeWaitingOnly(). A new | |
| 304 | + * ticket resolves to 'customer' because boot() seeds last_customer_response. | |
| 305 | + * | |
| 306 | + * @return string|null | |
| 307 | + */ | |
| 308 | + public function getLastReplyByAttribute() | |
| 309 | + { | |
| 310 | + $agentAt = $this->last_agent_response; | |
| 311 | + $customerAt = $this->last_customer_response; | |
| 312 | + | |
| 313 | + if (!$agentAt && !$customerAt) { | |
| 314 | + return null; | |
| 315 | + } | |
| 316 | + if (!$agentAt) { | |
| 317 | + return 'customer'; | |
| 318 | + } | |
| 319 | + if (!$customerAt) { | |
| 320 | + return 'agent'; | |
| 321 | + } | |
| 322 | + | |
| 323 | + // A tie resolves to 'customer'. scopeWaitingOnly() uses a strict <, so SQL treats a tie as answered. | |
| 324 | + return strtotime($customerAt) >= strtotime($agentAt) ? 'customer' : 'agent'; | |
| 325 | + } | |
| 326 | + | |
| 327 | + /** | |
| 328 | + * Tickets awaiting an agent reply. | |
| 202 | 329 | * @param $query |
| 203 | 330 | * @return mixed |
| 204 | 331 | */ |
| 205 | 332 | public function scopeWaitingOnly($query) |
| @@ -212,10 +339,8 @@ | ||
| 212 | 339 | return $query; |
| 213 | 340 | } |
| 214 | 341 | |
| 215 | 342 | /** |
| 216 | - * scopeApplyFilters method will filet ticket based on the selected filters | |
| 217 | - * This method will get filter option as parameter, loop through and apply conditions in query | |
| 218 | 343 | * @param $query |
| 219 | 344 | * @param $filters |
| 220 | 345 | * @return ModelQueryBuilder |
| 221 | 346 | */ |
| @@ -222,22 +347,18 @@ | ||
| 222 | 347 | public function scopeApplyFilters($query, $filters) |
| 223 | 348 | { |
| 224 | 349 | $supportedColumns = ['product_id', 'client_priority', 'priority', 'mailbox_id']; |
| 225 | 350 | foreach ($filters as $filterKey => $filterValue) { |
| 226 | - if (!$filterValue && ($filterValue !== '0' || $filterValue !== 0)) { | |
| 351 | + if (!$filterValue && ($filterValue !== '0' && $filterValue !== 0)) { | |
| 227 | 352 | continue; |
| 228 | 353 | } |
| 229 | - //If filer using status | |
| 230 | 354 | if ($filterKey == 'status_type') { |
| 231 | - //Get list of ticket status | |
| 232 | 355 | $statusArray = Helper::getTkStatusesByGroupName($filterValue); |
| 233 | 356 | if ($statusArray) { |
| 234 | - //Apply filet where status in | |
| 235 | 357 | $query->whereIn('status', $statusArray); |
| 236 | 358 | } |
| 237 | 359 | } else if (in_array($filterKey, $supportedColumns)) { |
| 238 | - // Use whereIn for product_id (always expects array) and where for other columns | |
| 239 | - if ($filterKey === 'product_id' && is_array($filterValue)) { | |
| 360 | + if (is_array($filterValue)) { | |
| 240 | 361 | $query->whereIn($filterKey, $filterValue); |
| 241 | 362 | } else { |
| 242 | 363 | $query->where($filterKey, $filterValue); |
| 243 | 364 | } |
| @@ -244,30 +365,73 @@ | ||
| 244 | 365 | } else if ($filterKey == 'waiting_for_reply') { |
| 245 | 366 | if ($filterValue != 'yes') { |
| 246 | 367 | continue; |
| 247 | 368 | } |
| 248 | - //Apply filter where no response by agent | |
| 249 | 369 | $query = $this->scopeWaitingOnly($query); |
| 250 | 370 | } else if ($filterKey == 'agent_id') { |
| 251 | - //Apply filter where ticket is not assigned | |
| 252 | - if ($filterValue == 'unassigned') { | |
| 253 | - $query->whereNull($filterKey); | |
| 371 | + if (is_array($filterValue)) { | |
| 372 | + $hasUnassigned = in_array('unassigned', $filterValue); | |
| 373 | + $agentIds = array_filter($filterValue, function($v) { | |
| 374 | + return $v !== 'unassigned'; | |
| 375 | + }); | |
| 376 | + | |
| 377 | + if ($hasUnassigned && !empty($agentIds)) { | |
| 378 | + $query->where(function($q) use ($agentIds) { | |
| 379 | + $q->whereNull('agent_id') | |
| 380 | + ->orWhereIn('agent_id', $agentIds); | |
| 381 | + }); | |
| 382 | + } elseif ($hasUnassigned) { | |
| 383 | + $query->whereNull('agent_id'); | |
| 384 | + } elseif (!empty($agentIds)) { | |
| 385 | + if (defined('FLUENTSUPPORTPRO')) { | |
| 386 | + if (isset($filters['watcher']) && $filters['watcher'] == 'watcher') { | |
| 387 | + $watcherTickets = []; | |
| 388 | + foreach ($agentIds as $agentId) { | |
| 389 | + $watcherTickets = array_merge($watcherTickets, TicketHelper::getWatcherTicketIds($agentId)); | |
| 390 | + } | |
| 391 | + $query->whereIn('id', array_unique($watcherTickets)); | |
| 392 | + } else { | |
| 393 | + $query->whereIn('agent_id', $agentIds); | |
| 394 | + } | |
| 395 | + } else { | |
| 396 | + $query->whereIn('agent_id', $agentIds); | |
| 397 | + } | |
| 398 | + } | |
| 254 | 399 | } else { |
| 255 | - if (defined('FLUENTSUPPORTPRO')) { | |
| 256 | - if (isset($filters['watcher']) && $filters['watcher'] == 'watcher') { | |
| 257 | - $watcherTickets = TicketHelper::getWatcherTicketIds($filterValue); | |
| 258 | - $query->whereIn('id', $watcherTickets); | |
| 400 | + // Single value (legacy) | |
| 401 | + if ($filterValue == 'unassigned') { | |
| 402 | + $query->whereNull($filterKey); | |
| 403 | + } else { | |
| 404 | + if (defined('FLUENTSUPPORTPRO')) { | |
| 405 | + if (isset($filters['watcher']) && $filters['watcher'] == 'watcher') { | |
| 406 | + $watcherTickets = TicketHelper::getWatcherTicketIds($filterValue); | |
| 407 | + $query->whereIn('id', $watcherTickets); | |
| 408 | + } else { | |
| 409 | + $query->where($filterKey, $filterValue); | |
| 410 | + } | |
| 259 | 411 | } else { |
| 260 | - //Apply filter, get only assigned ticket | |
| 261 | 412 | $query->where($filterKey, $filterValue); |
| 262 | 413 | } |
| 263 | 414 | } |
| 264 | 415 | } |
| 416 | + } else if ($filterKey == 'agent_group') { | |
| 417 | + $groupIds = is_array($filterValue) ? $filterValue : [$filterValue]; | |
| 418 | + $groupIds = array_filter(array_map('intval', $groupIds)); | |
| 419 | + if (!empty($groupIds)) { | |
| 420 | + $agentIds = TagPivot::where('source_type', 'agent_group') | |
| 421 | + ->whereIn('tag_id', $groupIds) | |
| 422 | + ->pluck('source_id') | |
| 423 | + ->toArray(); | |
| 424 | + if ($agentIds) { | |
| 425 | + $query->whereIn('agent_id', $agentIds); | |
| 426 | + } else { | |
| 427 | + $query->whereRaw('1 = 0'); | |
| 428 | + } | |
| 429 | + } | |
| 265 | 430 | } else if ($filterKey == 'ticket_tags') { |
| 266 | 431 | if (!$filterValue) { |
| 267 | 432 | continue; |
| 268 | 433 | } |
| 269 | - //Apply filter where ticket only has this tag id | |
| 270 | 434 | $query->whereHas('tags', function ($q) use ($filterValue) { |
| 271 | 435 | $q->whereIn('tag_id', $filterValue); |
| 272 | 436 | }); |
| 273 | 437 | } |
| @@ -276,9 +440,8 @@ | ||
| 276 | 440 | return $query; |
| 277 | 441 | } |
| 278 | 442 | |
| 279 | 443 | /** |
| 280 | - * Local scope to filter tickets by agent id | |
| 281 | 444 | * @param ModelQueryBuilder $query |
| 282 | 445 | * @param int $agentId |
| 283 | 446 | * @return ModelQueryBuilder |
| 284 | 447 | */ |
| @@ -291,9 +454,8 @@ | ||
| 291 | 454 | return $query; |
| 292 | 455 | } |
| 293 | 456 | |
| 294 | 457 | /** |
| 295 | - * Local scope to filter subscribers by search/query string | |
| 296 | 458 | * @param ModelQueryBuilder $query |
| 297 | 459 | * @param int $customerId |
| 298 | 460 | * @return ModelQueryBuilder |
| 299 | 461 | */ |
| @@ -304,9 +466,8 @@ | ||
| 304 | 466 | return $query; |
| 305 | 467 | } |
| 306 | 468 | |
| 307 | 469 | /** |
| 308 | - * Local scope to filter subscribers by search/query string | |
| 309 | 470 | * @param ModelQueryBuilder $query |
| 310 | 471 | * @param int $productId |
| 311 | 472 | * @return ModelQueryBuilder |
| 312 | 473 | */ |
| @@ -319,9 +480,8 @@ | ||
| 319 | 480 | return $query; |
| 320 | 481 | } |
| 321 | 482 | |
| 322 | 483 | /** |
| 323 | - * Local scope to filter subscribers by search/query string | |
| 324 | 484 | * @param ModelQueryBuilder $query |
| 325 | 485 | * @param array $priorities |
| 326 | 486 | * @return ModelQueryBuilder |
| 327 | 487 | */ |
| @@ -391,16 +551,16 @@ | ||
| 391 | 551 | break; |
| 392 | 552 | |
| 393 | 553 | case 'days_before': |
| 394 | 554 | $filter['operator'] = '<'; |
| 395 | - $filter['value'] = date('Y-m-d', current_time('timestamp') - $filter['value'] * 24 * 60 * 60); | |
| 555 | + $filter['value'] = gmdate('Y-m-d', time() - $filter['value'] * 24 * 60 * 60); | |
| 396 | 556 | break; |
| 397 | 557 | |
| 398 | 558 | case 'days_within': |
| 399 | 559 | $filter['operator'] = 'BETWEEN'; |
| 400 | 560 | $filter['value'] = [ |
| 401 | - date('Y-m-d', current_time('timestamp') - $filter['value'] * 24 * 60 * 60), | |
| 402 | - date('Y-m-d') . ' 23:59:59' | |
| 561 | + gmdate('Y-m-d', time() - $filter['value'] * 24 * 60 * 60), | |
| 562 | + gmdate('Y-m-d') . ' 23:59:59' | |
| 403 | 563 | ]; |
| 404 | 564 | break; |
| 405 | 565 | case 'date_range': |
| 406 | 566 | $filter['operator'] = 'BETWEEN'; |
| @@ -434,9 +594,8 @@ | ||
| 434 | 594 | return $query; |
| 435 | 595 | } |
| 436 | 596 | |
| 437 | 597 | /** |
| 438 | - * Relation builder | |
| 439 | 598 | * @param $relation |
| 440 | 599 | * @param $query |
| 441 | 600 | * @param $method |
| 442 | 601 | * @param $subMethod |
| @@ -467,9 +626,8 @@ | ||
| 467 | 626 | return $query; |
| 468 | 627 | } |
| 469 | 628 | |
| 470 | 629 | /** |
| 471 | - * get tickets by advanced filter segment data | |
| 472 | 630 | * @param $query |
| 473 | 631 | * @param $filter |
| 474 | 632 | * @return ModelQueryBuilder |
| 475 | 633 | */ |
| @@ -499,9 +657,8 @@ | ||
| 499 | 657 | return $query; |
| 500 | 658 | } |
| 501 | 659 | |
| 502 | 660 | /** |
| 503 | - * method to search by properties | |
| 504 | 661 | * @param $provider |
| 505 | 662 | * @param $query |
| 506 | 663 | * @param $search |
| 507 | 664 | * @param string $operator |
| @@ -523,9 +680,9 @@ | ||
| 523 | 680 | |
| 524 | 681 | $query->whereHas($provider, function ($query) use ($fields, $search, $operator) { |
| 525 | 682 | $query->where(array_shift($fields), $operator, $search); |
| 526 | 683 | |
| 527 | - $nameArray = explode(' ', $search); | |
| 684 | + $nameArray = explode(' ', (string) $search); | |
| 528 | 685 | |
| 529 | 686 | if (count($nameArray) >= 2) { |
| 530 | 687 | $query->orWhere(function ($q) use ($nameArray, $operator) { |
| 531 | 688 | $firstName = array_shift($nameArray); |
| @@ -544,9 +701,9 @@ | ||
| 544 | 701 | return $query; |
| 545 | 702 | } |
| 546 | 703 | |
| 547 | 704 | /** |
| 548 | - * Filter by ticket general properties like customer name, agent name etc | |
| 705 | + * Filter by fields on the related customer or agent. | |
| 549 | 706 | * @param $provider |
| 550 | 707 | * @param $query |
| 551 | 708 | * @param $filters |
| 552 | 709 | * @return ModelQueryBuilder |
| @@ -578,9 +735,10 @@ | ||
| 578 | 735 | return $query; |
| 579 | 736 | } |
| 580 | 737 | |
| 581 | 738 | /** |
| 582 | - * One2Many: Customer has to many Click Tickets | |
| 739 | + * Newest first. | |
| 740 | + * | |
| 583 | 741 | * @return Model Collection |
| 584 | 742 | */ |
| 585 | 743 | public function responses() |
| 586 | 744 | { |
| @@ -587,12 +745,43 @@ | ||
| 587 | 745 | $class = __NAMESPACE__ . '\Conversation'; |
| 588 | 746 | |
| 589 | 747 | return $this->hasMany( |
| 590 | 748 | $class, 'ticket_id', 'id' |
| 591 | - )->with('person', 'attachments', 'ccinfo') | |
| 592 | - ->latest('id'); | |
| 749 | + )->orderBy('created_at', 'desc') | |
| 750 | + ->orderBy('id', 'desc'); | |
| 593 | 751 | } |
| 594 | 752 | |
| 753 | + /** source value for a ticket an agent opened to reach out to the customer. */ | |
| 754 | + const SOURCE_AGENT_INITIATED = 'agent_initiated'; | |
| 755 | + | |
| 756 | + /** | |
| 757 | + * Whether an agent opened this ticket to reach out. The message is then the | |
| 758 | + * agent's first response, and the ticket body is only a placeholder. | |
| 759 | + * | |
| 760 | + * @return bool | |
| 761 | + */ | |
| 762 | + public function isAgentInitiated() | |
| 763 | + { | |
| 764 | + if ($this->source === self::SOURCE_AGENT_INITIATED) { | |
| 765 | + return true; | |
| 766 | + } | |
| 767 | + | |
| 768 | + // Before 2.4.1 only the "initialized this ticket" placeholder body marked it. | |
| 769 | + return $this->created_by && self::hasLegacyAgentInitiatedMarker($this->content); | |
| 770 | + } | |
| 771 | + | |
| 772 | + /** | |
| 773 | + * @param string $content | |
| 774 | + * @return bool | |
| 775 | + */ | |
| 776 | + public static function hasLegacyAgentInitiatedMarker($content) | |
| 777 | + { | |
| 778 | + $content = (string) $content; | |
| 779 | + | |
| 780 | + return strpos($content, ' initialized this ticket') !== false | |
| 781 | + || strpos($content, __(' initialized this ticket', 'fluent-support')) !== false; | |
| 782 | + } | |
| 783 | + | |
| 595 | 784 | public function preview_response() |
| 596 | 785 | { |
| 597 | 786 | $class = __NAMESPACE__ . '\Conversation'; |
| 598 | 787 | |
| @@ -619,9 +808,8 @@ | ||
| 619 | 808 | ->select(['tag_id']); |
| 620 | 809 | } |
| 621 | 810 | |
| 622 | 811 | /** |
| 623 | - * One2one: Customer has to many Click Tickets | |
| 624 | 812 | * @return Model Collection |
| 625 | 813 | */ |
| 626 | 814 | public function customer() |
| 627 | 815 | { |
| @@ -632,9 +820,8 @@ | ||
| 632 | 820 | ); |
| 633 | 821 | } |
| 634 | 822 | |
| 635 | 823 | /** |
| 636 | - * One2one: Customer has to many Click Tickets | |
| 637 | 824 | * @return Model Collection |
| 638 | 825 | */ |
| 639 | 826 | public function agent() |
| 640 | 827 | { |
| @@ -653,8 +840,17 @@ | ||
| 653 | 840 | $class, 'closed_by', 'id' |
| 654 | 841 | ); |
| 655 | 842 | } |
| 656 | 843 | |
| 844 | + public function created_by_person() | |
| 845 | + { | |
| 846 | + $class = __NAMESPACE__ . '\Agent'; | |
| 847 | + | |
| 848 | + return $this->belongsTo( | |
| 849 | + $class, 'created_by', 'id' | |
| 850 | + ); | |
| 851 | + } | |
| 852 | + | |
| 657 | 853 | public function product() |
| 658 | 854 | { |
| 659 | 855 | $class = __NAMESPACE__ . '\Product'; |
| 660 | 856 | |
| @@ -681,12 +877,79 @@ | ||
| 681 | 877 | * @since v1.0.0 |
| 682 | 878 | * @param object $ticket |
| 683 | 879 | */ |
| 684 | 880 | do_action('fluent_support/deleting_ticket', $this); |
| 685 | - // Delete the ticket | |
| 686 | 881 | $this->delete(); |
| 687 | 882 | } |
| 688 | 883 | |
| 884 | + public static function getNextSerialNumber() | |
| 885 | + { | |
| 886 | + $businessSettings = Helper::getOption('global_business_settings', []); | |
| 887 | + $minNumber = (int) ($businessSettings['min_serial_number'] ?? 1); | |
| 888 | + $minNumber = (int) apply_filters('fluent_support/min_serial_number', $minNumber); | |
| 889 | + | |
| 890 | + try { | |
| 891 | + $lastTicketNumber = self::query()->max('serial_number'); | |
| 892 | + } catch (\Exception $e) { | |
| 893 | + $lastTicketNumber = null; | |
| 894 | + } | |
| 895 | + | |
| 896 | + $nextNumber = ((int) $lastTicketNumber) + 1; | |
| 897 | + | |
| 898 | + return max($nextNumber, $minNumber); | |
| 899 | + } | |
| 900 | + | |
| 901 | + public static function isMinimumSerialNumberEnabled() | |
| 902 | + { | |
| 903 | + $businessSettings = Helper::getOption('global_business_settings', []); | |
| 904 | + return ($businessSettings['enable_min_serial_number'] ?? 'no') === 'yes'; | |
| 905 | + } | |
| 906 | + | |
| 907 | + public static function getTicketPrefix($ticket = null) | |
| 908 | + { | |
| 909 | + $businessSettings = Helper::getOption('global_business_settings', []); | |
| 910 | + $prefix = self::isMinimumSerialNumberEnabled() ? trim((string) ($businessSettings['ticket_prefix'] ?? '')) : ''; | |
| 911 | + | |
| 912 | + $productId = $ticket ? $ticket->product_id : null; | |
| 913 | + | |
| 914 | + return apply_filters('fluent_support/ticket_prefix', $prefix, $ticket, $productId); | |
| 915 | + } | |
| 916 | + | |
| 917 | + public function getDisplayTicketNumberAttribute() | |
| 918 | + { | |
| 919 | + return $this->ticket_number ?: ($this->serial_number ?: $this->id); | |
| 920 | + } | |
| 921 | + | |
| 922 | + public function scopeWherePublicIdentifier($query, $identifier) | |
| 923 | + { | |
| 924 | + return $query->where('serial_number', $identifier); | |
| 925 | + } | |
| 926 | + | |
| 927 | + protected function assignTicketNumber() | |
| 928 | + { | |
| 929 | + for ($attempt = 0; $attempt < 5; $attempt++) { | |
| 930 | + $nextNumber = $this->serial_number ?: (self::isMinimumSerialNumberEnabled() ? self::getNextSerialNumber() : $this->id); | |
| 931 | + $ticketNumber = $this->ticket_number ?: (self::getTicketPrefix($this) . $nextNumber); | |
| 932 | + | |
| 933 | + try { | |
| 934 | + self::where('id', $this->id)->update([ | |
| 935 | + 'serial_number' => $nextNumber, | |
| 936 | + 'ticket_number' => $ticketNumber | |
| 937 | + ]); | |
| 938 | + $this->serial_number = $nextNumber; | |
| 939 | + $this->ticket_number = $ticketNumber; | |
| 940 | + | |
| 941 | + return $nextNumber; | |
| 942 | + } catch (\Exception $e) { | |
| 943 | + if (stripos($e->getMessage(), 'duplicate') === false) { | |
| 944 | + throw $e; | |
| 945 | + } | |
| 946 | + } | |
| 947 | + } | |
| 948 | + | |
| 949 | + throw new \RuntimeException('Could not allocate a unique ticket number.'); | |
| 950 | + } | |
| 951 | + | |
| 689 | 952 | public static function slugify($title) |
| 690 | 953 | { |
| 691 | 954 | $slug = sanitize_title($title, 'support-ticket-' . time(), 'display'); |
| 692 | 955 | if (Ticket::where('slug', $slug)->first()) { |
| @@ -748,9 +1011,9 @@ | ||
| 748 | 1011 | |
| 749 | 1012 | if ($value) { |
| 750 | 1013 | if (in_array($fieldType, $customRenderers) && $rendered) { |
| 751 | 1014 | $value = apply_filters('fluent_support/custom_field_render_' . $fieldType, $value, $scope); |
| 752 | - } else if ($fieldType == 'checkbox') { | |
| 1015 | + } else if (in_array($fieldType, ['checkbox', 'date-range'])) { | |
| 753 | 1016 | $value = array_values(array_filter(explode('|', $value))); |
| 754 | 1017 | } |
| 755 | 1018 | |
| 756 | 1019 | if (!is_array($value) && !is_object($value)) { |
| @@ -764,9 +1027,9 @@ | ||
| 764 | 1027 | return $formattedData; |
| 765 | 1028 | } |
| 766 | 1029 | |
| 767 | 1030 | /** |
| 768 | - * @param $data This is the data that will be saved to the ticket_meta for custom fields | |
| 1031 | + * @param array $data Custom field values keyed by field key. | |
| 769 | 1032 | * @return bool |
| 770 | 1033 | */ |
| 771 | 1034 | public function syncCustomFields($data) |
| 772 | 1035 | { |
| @@ -841,11 +1104,10 @@ | ||
| 841 | 1104 | ->first(); |
| 842 | 1105 | } |
| 843 | 1106 | |
| 844 | 1107 | /** |
| 845 | - * This method will assign tags to the ticket | |
| 846 | - * @param $tagIds This is the array of tag ids that will be assigned to the ticket | |
| 847 | - * @return \FluentSupport\App\Models\Ticket | |
| 1108 | + * @param int|array $tagIds | |
| 1109 | + * @return bool True if any tag was added. | |
| 848 | 1110 | */ |
| 849 | 1111 | public function applyTags($tagIds) |
| 850 | 1112 | { |
| 851 | 1113 | $result = false; |
| @@ -872,11 +1134,10 @@ | ||
| 872 | 1134 | return $result; |
| 873 | 1135 | } |
| 874 | 1136 | |
| 875 | 1137 | /** |
| 876 | - * This method will remove tags from ticket | |
| 877 | - * @param $tagIds This is the array of tag ids that will be removed from the ticket | |
| 878 | - * @return \FluentSupport\App\Models\Ticket | |
| 1138 | + * @param int|array $tagIds | |
| 1139 | + * @return bool True if any tag was removed. | |
| 879 | 1140 | */ |
| 880 | 1141 | public function detachTags($tagIds) |
| 881 | 1142 | { |
| 882 | 1143 | $result = false; |
| @@ -903,678 +1164,43 @@ | ||
| 903 | 1164 | return $result; |
| 904 | 1165 | } |
| 905 | 1166 | |
| 906 | 1167 | /** |
| 907 | - * This `createTicket` method will create a new ticket and it will also create a new customer or | |
| 908 | - * a customer with WP profile if given. | |
| 909 | - * @param array $ticketData | |
| 910 | - * @param array $maybeNewCustomer | |
| 911 | - * @return $this | \WP_Error | |
| 1168 | + * @deprecated Use TicketService::storeTicket() instead. | |
| 912 | 1169 | */ |
| 913 | - | |
| 914 | 1170 | public function createTicket($ticketData, $maybeNewCustomer = false) |
| 915 | 1171 | { |
| 916 | - $ticketData = $this->maybeCreateNewCustomer($ticketData, $maybeNewCustomer); | |
| 1172 | + _deprecated_function(__METHOD__, '2.0.5', 'TicketService::storeTicket()'); | |
| 917 | 1173 | |
| 918 | - if (!$ticketData) { | |
| 919 | - return new \WP_Error('error', 'Ticket could not be created'); | |
| 920 | - } | |
| 921 | - | |
| 922 | - $customer = Customer::findOrFail($ticketData['customer_id']); | |
| 923 | - $ticketData = $this->buildTicketData($ticketData, $customer); | |
| 924 | - $disabledFields = apply_filters('fluent_support/disabled_ticket_fields', []); | |
| 925 | - | |
| 926 | - return $this->storeTicket($ticketData, $customer, $disabledFields); | |
| 927 | - } | |
| 928 | - | |
| 929 | - // This is a supporting method for createTicket method | |
| 930 | - // it will create ticket data array for ticket creation | |
| 931 | - private function buildTicketData($ticketData, $customer) | |
| 932 | - { | |
| 933 | - if (empty($ticketData['mailbox_id'])) { | |
| 934 | - $mailbox = Helper::getDefaultMailBox(); | |
| 935 | - $ticketData['mailbox_id'] = $mailbox->id; | |
| 936 | - } else { | |
| 937 | - $mailbox = MailBox::findOrFail($ticketData['mailbox_id']); // just for validation | |
| 938 | - } | |
| 939 | - | |
| 940 | - if (!empty($ticketData['product_id'])) { | |
| 941 | - $ticketData['product_source'] = 'local'; | |
| 942 | - } | |
| 943 | - | |
| 944 | - $ticketData['title'] = sanitize_text_field(wp_unslash($ticketData['title'])); | |
| 945 | - | |
| 946 | - $ticketData['content'] = wp_specialchars_decode(wp_unslash(wp_kses_post($ticketData['content']))); | |
| 947 | - | |
| 948 | - if (!empty($ticketData['priority'])) { | |
| 949 | - $ticketData['priority'] = sanitize_text_field($ticketData['priority']); | |
| 950 | - } | |
| 951 | - | |
| 952 | - if (!empty($ticketData['client_priority'])) { | |
| 953 | - $ticketData['client_priority'] = sanitize_text_field($ticketData['client_priority']); | |
| 954 | - } | |
| 955 | - | |
| 956 | - /* | |
| 957 | - * Filter ticket data | |
| 958 | - * | |
| 959 | - * @since v1.0.0 | |
| 960 | - * @param array $ticketData | |
| 961 | - * @param object $customer | |
| 962 | - */ | |
| 963 | - $ticketData = apply_filters('fluent_support/create_ticket_data', $ticketData, $customer); | |
| 964 | - | |
| 965 | - return $ticketData; | |
| 966 | - } | |
| 967 | - | |
| 968 | - // This is a supporting method for createTicket method | |
| 969 | - // it will store the ticket and return the ticket object | |
| 970 | - private function storeTicket($ticketData, $customer, $disabledFields) | |
| 971 | - { | |
| 972 | - /* | |
| 973 | - * Action before ticket create | |
| 974 | - * | |
| 975 | - * @since v1.0.0 | |
| 976 | - * @param array $ticketData | |
| 977 | - * @param object $customer | |
| 978 | - */ | |
| 979 | - do_action('fluent_support/before_ticket_create', $ticketData, $customer); | |
| 980 | - | |
| 981 | - $createdTicket = Ticket::create($ticketData); | |
| 982 | - | |
| 983 | - TicketService::addTicketAttachments($ticketData, $disabledFields, $createdTicket, $customer); | |
| 984 | - | |
| 985 | - if (defined('FLUENTSUPPORTPRO') && !empty($ticketData['custom_fields'])) { | |
| 986 | - $createdTicket->syncCustomFields($ticketData['custom_fields']); | |
| 987 | - } | |
| 988 | - | |
| 989 | - /* | |
| 990 | - * Action on ticket create | |
| 991 | - * | |
| 992 | - * @since v1.0.0 | |
| 993 | - * @param object $createdTicket | |
| 994 | - * @param object $customer | |
| 995 | - */ | |
| 996 | - do_action('fluent_support/ticket_created', $createdTicket, $customer); | |
| 997 | - do_action('fluent_support/ticket_created_behalf_of_customer', $createdTicket, $customer, Helper::getAgentByUserId()); | |
| 998 | - return $createdTicket; | |
| 999 | - } | |
| 1000 | - | |
| 1001 | - // This is a supporting method for createTicket method | |
| 1002 | - // it will create a new customer or a customer with WP profile if given | |
| 1003 | - // and after creating a new user it will store customer_id | |
| 1004 | - // inside $ticketData array as we only need customer_id to create ticket | |
| 1005 | - private function maybeCreateNewCustomer($ticketData, $maybeNewCustomer) | |
| 1006 | - { | |
| 1007 | - if (!empty($ticketData['customer_id'])) { | |
| 1008 | - return $ticketData; | |
| 1009 | - } | |
| 1010 | - | |
| 1011 | - $createdUserId = false; | |
| 1012 | - | |
| 1013 | - if (Arr::get($ticketData, 'create_wp_user') == 'yes' && !empty($maybeNewCustomer['username'])) { | |
| 1014 | - // Check if username already in use, if not create a wp new user | |
| 1015 | - if (!username_exists($maybeNewCustomer['username'])) { | |
| 1016 | - $authController = new AuthController(); | |
| 1017 | - $createdUserId = $authController->createUser($maybeNewCustomer); | |
| 1018 | - $authController->maybeUpdateUser($createdUserId, $maybeNewCustomer); | |
| 1174 | + if (empty($ticketData['customer_id']) && $maybeNewCustomer) { | |
| 1175 | + $email = Arr::get($maybeNewCustomer, 'email'); | |
| 1176 | + if (!$email || !is_email($email)) { | |
| 1177 | + return new \WP_Error('error', 'A valid email is required to create a ticket'); | |
| 1019 | 1178 | } |
| 1020 | - } | |
| 1021 | 1179 | |
| 1022 | - $email = Arr::get($maybeNewCustomer, 'email'); | |
| 1023 | - if (!$email || !is_email($email)) { | |
| 1024 | - return false; | |
| 1025 | - } | |
| 1026 | - | |
| 1027 | - $existingCustomer = Customer::where('email', $email)->first(); | |
| 1028 | - | |
| 1029 | - if ($existingCustomer) { | |
| 1030 | - $ticketData['customer_id'] = $existingCustomer->id; | |
| 1031 | - return $ticketData; | |
| 1032 | - } | |
| 1033 | - | |
| 1034 | - // create the customer now | |
| 1035 | - $customerData = Arr::only($maybeNewCustomer, (new Customer())->getFillable()); | |
| 1036 | - $customerData['user_id'] = $createdUserId; | |
| 1037 | - | |
| 1038 | - $customerData = array_filter($customerData); | |
| 1039 | - | |
| 1040 | - $createCustomer = Customer::create($customerData); | |
| 1041 | - | |
| 1042 | - do_action('fluent_support/customer_created', $createCustomer); | |
| 1043 | - | |
| 1044 | - if (!$createCustomer) { | |
| 1045 | - return false; | |
| 1046 | - } | |
| 1047 | - | |
| 1048 | - $ticketData['customer_id'] = $createCustomer->id; | |
| 1049 | - return $ticketData; | |
| 1050 | - } | |
| 1051 | - | |
| 1052 | - | |
| 1053 | - /** | |
| 1054 | - * This `getTicket` will load a ticket with all its data | |
| 1055 | - * @param array $ticketWith | |
| 1056 | - * @param bool $withCrmData | |
| 1057 | - * @param int $ticketId | |
| 1058 | - * @return array | |
| 1059 | - * @throws Exception | |
| 1060 | - */ | |
| 1061 | - public function getTicket($ticketWith, $withCrmData, $ticketId) | |
| 1062 | - { | |
| 1063 | - $agent = Helper::getAgentByUserId(); | |
| 1064 | - $restrictedBusinessBoxes = PermissionManager::currentUserRestrictedBusinessBoxes(); | |
| 1065 | - | |
| 1066 | - $ticket = self::with($ticketWith)->findOrFail($ticketId); | |
| 1067 | - | |
| 1068 | - if (in_array($ticket->mailbox_id, $restrictedBusinessBoxes)) { | |
| 1069 | - throw new \Exception('Ticket cannot be fetched due to restricted mailbox'); | |
| 1070 | - } | |
| 1071 | - | |
| 1072 | - $customFieldsKey = apply_filters('fluent_support/custom_registration_form_fields_key', Helper::getBusinessSettings('custom_registration_form_field')); | |
| 1073 | - $ticket->customer->custom_field_keys = $customFieldsKey; | |
| 1074 | - | |
| 1075 | - if ($ticket->customer->user_id) { | |
| 1076 | - $customFieldKeysUsingHook = apply_filters('fluent_support/custom_registration_form_fields_key', []); | |
| 1077 | - | |
| 1078 | - foreach ($customFieldKeysUsingHook as $key) { | |
| 1079 | - $userMeta = get_user_meta($ticket->customer->user_id,$key, true); | |
| 1080 | - if($userMeta) { | |
| 1081 | - $ticket->customer->$key = $userMeta; | |
| 1082 | - } | |
| 1083 | - } | |
| 1084 | - } | |
| 1085 | - | |
| 1086 | - if (defined('FLUENTSUPPORTPRO_PLUGIN_VERSION') && Helper::isAgentFeedbackEnabled()) { | |
| 1087 | - foreach ($ticket->responses as $response) { | |
| 1088 | - $agentFeedback = Meta::where('object_id', $response->id) | |
| 1089 | - ->where('object_type', 'conversation_meta') | |
| 1090 | - ->where('key', 'agent_feedback_ratings') | |
| 1091 | - ->first(); | |
| 1092 | - | |
| 1093 | - if ($agentFeedback) { | |
| 1094 | - $response->agent_feedback = $agentFeedback->value; | |
| 1095 | - } | |
| 1096 | - } | |
| 1097 | - } | |
| 1098 | - | |
| 1099 | - $ticket->customer->profile_edit_url = $this->getCustomerProfileUrl($ticket->customer); //Get and set customer profile url | |
| 1100 | - $this->checkAgentPermission($ticket); // Check Agent Permission | |
| 1101 | - $this->checkIfClosedTicket($ticket); // Check if ticket is closed, if closed then load ticket with closed data | |
| 1102 | - | |
| 1103 | - return $this->getTicketAdditionalData($agent, $ticket->responses, $ticket, $withCrmData); | |
| 1104 | - } | |
| 1105 | - | |
| 1106 | - // This checkIfClosedTicket method will validate if ticket is closed, if closed then load ticket with closed data | |
| 1107 | - private function checkIfClosedTicket($ticket) | |
| 1108 | - { | |
| 1109 | - if ($ticket->status == 'closed') { | |
| 1110 | - $ticket->load('closed_by_person'); | |
| 1111 | - } | |
| 1112 | - } | |
| 1113 | - | |
| 1114 | - // This getCustomerProfileUrl method will return customer profile url | |
| 1115 | - private function getCustomerProfileUrl($customer) | |
| 1116 | - { | |
| 1117 | - return $customer->getUserProfileEditUrl(); | |
| 1118 | - } | |
| 1119 | - | |
| 1120 | - // This getTicketAdditionalData method will load ticket with additional data | |
| 1121 | - private function getTicketAdditionalData($agent, $responses, $ticket, $isCrmProfileRequested = false) | |
| 1122 | - { | |
| 1123 | - foreach ($responses as $response) { | |
| 1124 | - $response->content = links_add_target(make_clickable(wpautop($response->content, false))); | |
| 1125 | - if (!empty($response->ccinfo)) { | |
| 1126 | - $val = Helper::safeUnserialize($response->ccinfo->value); | |
| 1127 | - if(isset($val['cc_email']) && !empty($val['cc_email'])){ | |
| 1128 | - $response->cc_info = $val['cc_email']; | |
| 1129 | - } else { | |
| 1130 | - $response->cc_info = ''; | |
| 1131 | - } | |
| 1180 | + $existingCustomer = Customer::where('email', $email)->first(); | |
| 1181 | + if ($existingCustomer) { | |
| 1182 | + $ticketData['customer_id'] = $existingCustomer->id; | |
| 1132 | 1183 | } else { |
| 1133 | - $response->cc_info = ''; | |
| 1134 | - } | |
| 1135 | - } | |
| 1136 | - | |
| 1137 | - $ticket->content = links_add_target(make_clickable(wpautop($ticket->content, false))); | |
| 1138 | - | |
| 1139 | - //Get last activity by agent | |
| 1140 | - $ticket->live_activity = TicketHelper::getActivity($ticket->id, $agent->id); | |
| 1141 | - //Get all carbon copy customer | |
| 1142 | - $ccInfo = $ticket->getSettingsValue('cc_email', []); | |
| 1143 | - | |
| 1144 | - $ticket->carbon_copy = !empty($ccInfo) ? implode(', ', $ccInfo) : ''; | |
| 1145 | - | |
| 1146 | - if (defined('FLUENTSUPPORTPRO')) { | |
| 1147 | - $ticket->custom_fields = $ticket->customData('admin', true); | |
| 1148 | - } | |
| 1149 | - | |
| 1150 | - $data = [ | |
| 1151 | - 'ticket' => $ticket, | |
| 1152 | - 'responses' => $responses, | |
| 1153 | - 'agent_id' => $agent->id | |
| 1154 | - ]; | |
| 1155 | - | |
| 1156 | - if (defined('FLUENTSUPPORTPRO') && $ticket->watchers) { | |
| 1157 | - $data['watchers'] = TicketHelper::getWatchers($ticket->watchers); | |
| 1158 | - } | |
| 1159 | - | |
| 1160 | - if (defined('FLUENTCRM') && $isCrmProfileRequested) { | |
| 1161 | - $data['fluentcrm_profile'] = Helper::getFluentCrmContactData($ticket->customer); | |
| 1162 | - } | |
| 1163 | - | |
| 1164 | - return $data; | |
| 1165 | - | |
| 1166 | - } | |
| 1167 | - | |
| 1168 | - | |
| 1169 | - /** | |
| 1170 | - * This `createResponse` will create a response for a ticket | |
| 1171 | - * @param array $data | |
| 1172 | - * @param int $ticketId | |
| 1173 | - * @return array | |
| 1174 | - * @throws Exception | |
| 1175 | - */ | |
| 1176 | - public function createResponse($data, $ticketId) | |
| 1177 | - { | |
| 1178 | - $agent = Helper::getAgentByUserId(get_current_user_id()); | |
| 1179 | - $this->checkIfValidAgent($agent); | |
| 1180 | - | |
| 1181 | - $ticket = static::findOrFail($ticketId); | |
| 1182 | - $this->checkAgentPermission($ticket); | |
| 1183 | - | |
| 1184 | - $responseData = (new ResponseService())->createResponse($data, $agent, $ticket); | |
| 1185 | - | |
| 1186 | - $responseData['response']->content = wp_specialchars_decode(wpautop($responseData['response']->content, false)); | |
| 1187 | - | |
| 1188 | - return [ | |
| 1189 | - 'message' => __('Response has been added', 'fluent-support'), | |
| 1190 | - 'response' => $responseData['response'], | |
| 1191 | - 'ticket' => $responseData['ticket'], | |
| 1192 | - 'update_data' => $responseData['update_data'] | |
| 1193 | - ]; | |
| 1194 | - } | |
| 1195 | - | |
| 1196 | - public function addOrUpdatDraft($data, $ticketId) | |
| 1197 | - { | |
| 1198 | - $agent = Helper::getAgentByUserId(get_current_user_id()); | |
| 1199 | - $this->checkIfValidAgent($agent); | |
| 1200 | - | |
| 1201 | - $ticket = static::findOrFail($ticketId); | |
| 1202 | - $this->checkAgentPermission($ticket); | |
| 1203 | - $key = 'ticket_no_' . $ticketId . '_agent_id_' . $agent->id . '_response_draft'; | |
| 1204 | - | |
| 1205 | - $previousDraft = Meta::where('key', $key)->first(); | |
| 1206 | - | |
| 1207 | - if ($data['draftID'] || $previousDraft) { | |
| 1208 | - return $this->updateDraft($key, $data['draftID'], $data); | |
| 1209 | - } | |
| 1210 | - | |
| 1211 | - $draftID = Meta::insertGetId([ | |
| 1212 | - 'object_type' => '_fs_auto_draft', | |
| 1213 | - 'object_id' => $ticketId, | |
| 1214 | - 'key' => $key, | |
| 1215 | - 'value' => maybe_serialize($data) | |
| 1216 | - ]); | |
| 1217 | - | |
| 1218 | - return [ | |
| 1219 | - 'message' => __('Draft has been added', 'fluent-support'), | |
| 1220 | - 'draftID' => $draftID | |
| 1221 | - ]; | |
| 1222 | - | |
| 1223 | - } | |
| 1224 | - | |
| 1225 | - public function updateDraft($key, $draftID, $data) | |
| 1226 | - { | |
| 1227 | - Meta::where('key', $key)->update([ | |
| 1228 | - 'value' => maybe_serialize($data) | |
| 1229 | - ]); | |
| 1230 | - return [ | |
| 1231 | - 'message' => __('Draft has been updated', 'fluent-support'), | |
| 1232 | - 'draftID' => $draftID | |
| 1233 | - ]; | |
| 1234 | - } | |
| 1235 | - | |
| 1236 | - public function fetchDraft($ticketId) | |
| 1237 | - { | |
| 1238 | - $agent = Helper::getAgentByUserId(get_current_user_id()); | |
| 1239 | - $this->checkIfValidAgent($agent); | |
| 1240 | - | |
| 1241 | - $ticket = static::findOrFail($ticketId); | |
| 1242 | - $this->checkAgentPermission($ticket); | |
| 1243 | - $key = 'ticket_no_' . $ticketId . '_agent_id_' . $agent->id . '_response_draft'; | |
| 1244 | - | |
| 1245 | - $draft = Meta::where([ | |
| 1246 | - 'object_type' => '_fs_auto_draft', | |
| 1247 | - 'key' => $key, | |
| 1248 | - ])->first(); | |
| 1249 | - | |
| 1250 | - if ($draft) { | |
| 1251 | - $draft->value = Helper::safeUnserialize($draft->value); | |
| 1252 | - } | |
| 1253 | - | |
| 1254 | - return [ | |
| 1255 | - 'draft' => $draft | |
| 1256 | - ]; | |
| 1257 | - } | |
| 1258 | - | |
| 1259 | - public function removeDraft($draftID) | |
| 1260 | - { | |
| 1261 | - Meta::where('id', $draftID)->delete(); | |
| 1262 | - | |
| 1263 | - return [ | |
| 1264 | - 'message' => __('Discard draft successfully', 'fluent-support'), | |
| 1265 | - ]; | |
| 1266 | - } | |
| 1267 | - | |
| 1268 | - // This checkIfValidAgent method will check if agent is valid or not | |
| 1269 | - private function checkIfValidAgent($agent) | |
| 1270 | - { | |
| 1271 | - if (!$agent) { | |
| 1272 | - throw new \Exception('Sorry, You do not have permission. Please add yourself as support agent first'); | |
| 1273 | - } else { | |
| 1274 | - return true; | |
| 1275 | - } | |
| 1276 | - } | |
| 1277 | - | |
| 1278 | - /** | |
| 1279 | - * This `closeTicket` will close a ticket by ticket id | |
| 1280 | - * @param int $ticketId | |
| 1281 | - * @return array | |
| 1282 | - * @throws Exception | |
| 1283 | - */ | |
| 1284 | - public function closeTicket($ticketId, $closeSilently = false) | |
| 1285 | - { | |
| 1286 | - $agent = Helper::getAgentByUserId(get_current_user_id()); | |
| 1287 | - | |
| 1288 | - $ticket = static::findOrFail($ticketId); | |
| 1289 | - $this->checkAgentPermission($ticket); | |
| 1290 | - | |
| 1291 | - return [ | |
| 1292 | - 'message' => __('Ticket has been closed', 'fluent-support'), | |
| 1293 | - 'ticket' => (new TicketService())->close($ticket, $agent, '', $closeSilently) | |
| 1294 | - ]; | |
| 1295 | - } | |
| 1296 | - | |
| 1297 | - /** | |
| 1298 | - * This `reopenTicket` will reopen a ticket by ticket id | |
| 1299 | - * @param int $ticketId | |
| 1300 | - * @return array | |
| 1301 | - * @throws Exception | |
| 1302 | - */ | |
| 1303 | - public function reOpenTicket($ticketId) | |
| 1304 | - { | |
| 1305 | - $agent = Helper::getAgentByUserId(get_current_user_id()); | |
| 1306 | - | |
| 1307 | - $ticket = static::findOrFail($ticketId); | |
| 1308 | - $this->checkAgentPermission($ticket); | |
| 1309 | - | |
| 1310 | - | |
| 1311 | - return [ | |
| 1312 | - 'message' => __('Ticket has been opened again', 'fluent-support'), | |
| 1313 | - 'ticket' => (new TicketService())->reopen($ticket, $agent) | |
| 1314 | - ]; | |
| 1315 | - } | |
| 1316 | - | |
| 1317 | - | |
| 1318 | - /** | |
| 1319 | - * This `getTicketWidgets` will load all ticket widgets | |
| 1320 | - * @param int $ticketId | |
| 1321 | - * @return array | |
| 1322 | - * @throws Exception | |
| 1323 | - */ | |
| 1324 | - public function getTicketWidgets($ticketId) | |
| 1325 | - { | |
| 1326 | - $ticket = static::with('customer')->findOrFail($ticketId); | |
| 1327 | - $this->checkAgentPermission($ticket); | |
| 1328 | - | |
| 1329 | - //Get last 10 tickets of this customer except this | |
| 1330 | - /* | |
| 1331 | - * Filter ticket limit to show ticket in view ticket page sidebar | |
| 1332 | - * @since 1.5.6 | |
| 1333 | - * @param int $limit | |
| 1334 | - */ | |
| 1335 | - $limit = apply_filters('fluent_support/previous_ticket_widgets_limit', 10); | |
| 1336 | - | |
| 1337 | - $otherTickets = static::where('id', '!=', $ticketId) | |
| 1338 | - ->select(['id', 'title', 'status', 'created_at']) | |
| 1339 | - ->where('customer_id', $ticket->customer_id) | |
| 1340 | - ->latest('id') | |
| 1341 | - ->limit($limit) | |
| 1342 | - ->get(); | |
| 1343 | - | |
| 1344 | - return [ | |
| 1345 | - 'other_tickets' => $otherTickets, | |
| 1346 | - 'extra_widgets' => ProfileInfoService::getProfileExtraWidgets($ticket->customer) | |
| 1347 | - ]; | |
| 1348 | - } | |
| 1349 | - | |
| 1350 | - /** | |
| 1351 | - * This `updateTicketProperty` will update tickets properties | |
| 1352 | - * @param string $propName | |
| 1353 | - * @param mixed $propValue | |
| 1354 | - * @param int $ticketId | |
| 1355 | - * @return array | |
| 1356 | - * @throws Exception | |
| 1357 | - */ | |
| 1358 | - public function updateTicketProperty($propName, $propValue, $ticketId) | |
| 1359 | - { | |
| 1360 | - $assigner = Helper::getAgentByUserId(get_current_user_id()); | |
| 1361 | - $ticket = static::findOrFail($ticketId); | |
| 1362 | - | |
| 1363 | - $this->checkAgentPermission($ticket); | |
| 1364 | - $propName = sanitize_text_field($propName); | |
| 1365 | - $message = sprintf( | |
| 1366 | - /* translators: %s: The name of the property that was updated */ | |
| 1367 | - __('%s has been updated', 'fluent-support'), | |
| 1368 | - esc_html(str_replace('_', ' ', ucwords($propName))) | |
| 1369 | - ); | |
| 1370 | - return [ | |
| 1371 | - 'message' => $message, | |
| 1372 | - 'update_data' => $this->handlePropertyUpdate($propName, $propValue, $ticket, $assigner) | |
| 1373 | - ]; | |
| 1374 | - } | |
| 1375 | - | |
| 1376 | - // This will handle ticket property update | |
| 1377 | - private function handlePropertyUpdate($propName, $propValue, $ticket, $assigner) | |
| 1378 | - { | |
| 1379 | - $prevValue = $ticket->{$propName}; | |
| 1380 | - | |
| 1381 | - if ($propName === 'agent_id') { | |
| 1382 | - if (!PermissionManager::currentUserCan('fst_assign_agents')) { | |
| 1383 | - throw new \Exception('Permission denied to assign agent', 403); | |
| 1384 | - } | |
| 1385 | - | |
| 1386 | - $agent = Agent::findOrFail($propValue); | |
| 1387 | - $restrictions = $agent->getMeta('agent_restrictions', []); | |
| 1388 | - | |
| 1389 | - if (!empty($restrictions['restrictedBusinessBoxes'])) { | |
| 1390 | - $mailboxId = (int)$ticket->mailbox_id; | |
| 1391 | - | |
| 1392 | - if (in_array($mailboxId, $restrictions['restrictedBusinessBoxes'], true)) { | |
| 1393 | - throw new \Exception('Agent is restricted for this mailbox ticket', 403); | |
| 1184 | + $customerData = Arr::only($maybeNewCustomer, (new Customer())->getFillable()); | |
| 1185 | + $customerData = array_filter($customerData); | |
| 1186 | + $createCustomer = Customer::create($customerData); | |
| 1187 | + if (!$createCustomer) { | |
| 1188 | + return new \WP_Error('error', 'Customer could not be created'); | |
| 1394 | 1189 | } |
| 1190 | + $ticketData['customer_id'] = $createCustomer->id; | |
| 1395 | 1191 | } |
| 1396 | 1192 | } |
| 1397 | 1193 | |
| 1398 | - if ($propName && $propValue && $prevValue != $propValue) { | |
| 1399 | - $ticket->{$propName} = $propValue; | |
| 1400 | - $ticket->save(); | |
| 1194 | + if (empty($ticketData['customer_id'])) { | |
| 1195 | + return new \WP_Error('error', 'Ticket could not be created'); | |
| 1401 | 1196 | } |
| 1402 | 1197 | |
| 1403 | - $updateData = []; | |
| 1198 | + $customer = Customer::findOrFail($ticketData['customer_id']); | |
| 1404 | 1199 | |
| 1405 | - if ($propName == 'product_id') { | |
| 1406 | - $ticket->load('product'); | |
| 1407 | - $updateData['product'] = $ticket->product; | |
| 1408 | - } else if ($propName == 'agent_id') { | |
| 1409 | - $ticket->load('agent'); | |
| 1410 | - $updateData['agent'] = $ticket->agent; | |
| 1411 | - $updateData['assigner'] = (new TicketService())->onAgentChange($ticket, $assigner); | |
| 1412 | - if ($prevValue != $ticket->{$propName}) { | |
| 1413 | - do_action('fluent_support/agent_assigned_to_ticket', $ticket->agent, $ticket, $assigner); | |
| 1414 | - } | |
| 1415 | - } | |
| 1416 | - | |
| 1417 | - return $updateData; | |
| 1200 | + return (new TicketService())->storeTicket($ticketData, $customer); | |
| 1418 | 1201 | } |
| 1419 | 1202 | |
| 1420 | - /** | |
| 1421 | - * This `handleBulkActions` will handle bulk actions | |
| 1422 | - * @param string $action | |
| 1423 | - * @param array $ticketIds | |
| 1424 | - * @return array | |
| 1425 | - * @throws Exception | |
| 1426 | - */ | |
| 1427 | - public function handleBulkActions($action, $ticketIds) | |
| 1428 | - { | |
| 1429 | - $hasAllPermission = PermissionManager::currentUserCan('fst_manage_other_tickets'); | |
| 1430 | - $agent = Helper::getAgentByUserId(); | |
| 1431 | - $query = Ticket::whereIn('id', $ticketIds); | |
| 1432 | - | |
| 1433 | - if (!$hasAllPermission) { | |
| 1434 | - //Filter ticket by agent_id | |
| 1435 | - $query->where('agent_id', $agent->id); | |
| 1436 | - } | |
| 1437 | - | |
| 1438 | - return $this->handleAction($action, $query, $agent); | |
| 1439 | - } | |
| 1440 | - | |
| 1441 | - // This will handle ticket bulk action | |
| 1442 | - private function handleAction($action, $query, $agent) | |
| 1443 | - { | |
| 1444 | - if ($action == 'close_tickets') { | |
| 1445 | - return $this->bulkCloseTickets($query->get(), $agent); | |
| 1446 | - } else if ($action == 'delete_tickets') { | |
| 1447 | - return (new TicketService)->deleteTickets($query->get()); | |
| 1448 | - } else if ($action == 'assign_agent') { | |
| 1449 | - return $this->bulkAssignAgent($query); | |
| 1450 | - } else if ($action == 'assign_tags') { | |
| 1451 | - return $this->bulkAssignTag($query->get()); | |
| 1452 | - } else { | |
| 1453 | - throw new \Exception('Sorry no action found as available'); | |
| 1454 | - } | |
| 1455 | - } | |
| 1456 | - | |
| 1457 | - /** | |
| 1458 | - * This `bulkCloseTickets` will close all given or selected tickets | |
| 1459 | - * @param object $tickets | |
| 1460 | - * @param object $agent | |
| 1461 | - * @return array | |
| 1462 | - */ | |
| 1463 | - public function bulkCloseTickets($tickets, $agent) | |
| 1464 | - { | |
| 1465 | - $tickets->each(function ($ticket) use ($agent) { | |
| 1466 | - (new TicketService())->close($ticket, $agent); | |
| 1467 | - }); | |
| 1468 | - | |
| 1469 | - // translators: %d represents the number of tickets that have been closed. | |
| 1470 | - return [ | |
| 1471 | - 'message' => sprintf( | |
| 1472 | - /* translators: %d represents the number of closed tickets. */ | |
| 1473 | - __('%d tickets have been closed.', 'fluent-support'), | |
| 1474 | - count($tickets) | |
| 1475 | - ) | |
| 1476 | - ]; | |
| 1477 | - } | |
| 1478 | - | |
| 1479 | - /** | |
| 1480 | - * This `bulkAssignAgent` will assign all given or selected tickets to given agent | |
| 1481 | - * @param object $tickets | |
| 1482 | - * @return array | |
| 1483 | - */ | |
| 1484 | - public function bulkAssignAgent($query) | |
| 1485 | - { | |
| 1486 | - $request = \FluentSupport\App\App::getInstance('request'); | |
| 1487 | - | |
| 1488 | - if (!$request->has('agent_id')) { | |
| 1489 | - throw new \Exception('agent_id param is required'); | |
| 1490 | - } | |
| 1491 | - | |
| 1492 | - $agent = Agent::findOrFail($request->get('agent_id')); | |
| 1493 | - | |
| 1494 | - $query->where(function ($q) use ($agent) { | |
| 1495 | - $q->where('agent_id', '!=', $agent->id) | |
| 1496 | - ->orWhereNull('agent_id'); | |
| 1497 | - }); | |
| 1498 | - | |
| 1499 | - $tickets = $query->get(); | |
| 1500 | - | |
| 1501 | - $assignedCount = 0; | |
| 1502 | - $skippedCount = 0; | |
| 1503 | - | |
| 1504 | - $tickets->each(function ($ticket) use ($agent, &$assignedCount, &$skippedCount) { | |
| 1505 | - $assigner = Helper::getCurrentAgent(); | |
| 1506 | - $restrictions = $agent->getMeta('agent_restrictions', []); | |
| 1507 | - | |
| 1508 | - // Skip ticket if mailbox is restricted for the agent | |
| 1509 | - if (!empty($restrictions) && in_array($ticket->mailbox_id, $restrictions['restrictedBusinessBoxes'])) { | |
| 1510 | - $skippedCount++; | |
| 1511 | - return; | |
| 1512 | - } | |
| 1513 | - | |
| 1514 | - $ticket->agent_id = $agent->id; | |
| 1515 | - $ticket->save(); | |
| 1516 | - $assignedCount++; | |
| 1517 | - | |
| 1518 | - do_action('fluent_support/agent_assigned_to_ticket', $agent, $ticket, $assigner); | |
| 1519 | - }); | |
| 1520 | - | |
| 1521 | - // translators: %1$d is the number of assigned tickets, %2$s is the agent's full name. | |
| 1522 | - $assignedMessage = sprintf( | |
| 1523 | - /* translators: %1$d is the number of tickets assigned, %2$s is the agent's name. */ | |
| 1524 | - __('%1$d tickets have been assigned to %2$s.', 'fluent-support'), | |
| 1525 | - $assignedCount, | |
| 1526 | - $agent->full_name | |
| 1527 | - ); | |
| 1528 | - | |
| 1529 | - // translators: %1$d is the number of skipped tickets. | |
| 1530 | - $skippedMessage = $skippedCount > 0 | |
| 1531 | - ? sprintf( | |
| 1532 | - /* translators: %1$d is the number of skipped tickets due to mailbox restrictions. */ | |
| 1533 | - __('%1$d tickets were skipped due to mailbox restrictions or already being assigned.', 'fluent-support'), | |
| 1534 | - $skippedCount | |
| 1535 | - ) | |
| 1536 | - : ""; | |
| 1537 | - | |
| 1538 | - return [ | |
| 1539 | - 'message' => trim($assignedMessage . ' ' . $skippedMessage) | |
| 1540 | - ]; | |
| 1541 | - } | |
| 1542 | - | |
| 1543 | - | |
| 1544 | - | |
| 1545 | - /** | |
| 1546 | - * This `bulkAssignTag` will assign all given or selected tickets to given tag | |
| 1547 | - * @param object $tickets | |
| 1548 | - * @return array | |
| 1549 | - */ | |
| 1550 | - public function bulkAssignTag($query) | |
| 1551 | - { | |
| 1552 | - $request = \FluentSupport\App\App::getInstance('request'); | |
| 1553 | - | |
| 1554 | - if (!$request->has('tag_ids')) { | |
| 1555 | - throw new \Exception('tag_ids param is required'); | |
| 1556 | - } | |
| 1557 | - | |
| 1558 | - $tags = array_filter(array_map('absint', $request->get('tag_ids', []))); | |
| 1559 | - | |
| 1560 | - $query->each(function ($ticket) use ($tags) { | |
| 1561 | - $ticket->applyTags($tags); | |
| 1562 | - }); | |
| 1563 | - | |
| 1564 | - return [ | |
| 1565 | - 'message' => __('Selected tags has been added to tickets', 'fluent-support') | |
| 1566 | - ]; | |
| 1567 | - } | |
| 1568 | - | |
| 1569 | - // This checkAgentPermission method will validate if agent has permission to view ticket | |
| 1570 | - private function checkAgentPermission($ticket) | |
| 1571 | - { | |
| 1572 | - if (!PermissionManager::hasTicketPermission($ticket)) { | |
| 1573 | - throw new \Exception('Sorry, You do not have permission to this ticket'); | |
| 1574 | - } | |
| 1575 | - } | |
| 1576 | - | |
| 1577 | 1203 | public static function countTicketByMailBoxId($mailbox_id) |
| 1578 | 1204 | { |
| 1579 | 1205 | return self::where('mailbox_id', $mailbox_id)->count(); |
| 1580 | 1206 | } |
| @@ -1660,5 +1286,4 @@ | ||
| 1660 | 1286 | |
| 1661 | 1287 | } |
| 1662 | 1288 | |
| 1663 | 1289 | } |
| 1664 | - | |
