| @@ -2,11 +2,16 @@ | ||
| 2 | 2 | |
| 3 | 3 | namespace FluentSupport\App\Hooks\Handlers; |
| 4 | 4 | |
| 5 | 5 | use FluentSupport\App\App; |
| 6 | +use FluentSupport\App\Models\Agent; | |
| 7 | +use FluentSupport\App\Models\Meta; | |
| 8 | +use FluentSupport\App\Models\Ticket; | |
| 6 | 9 | use FluentSupport\App\Services\EmailNotification\Settings; |
| 7 | 10 | use FluentSupport\App\Services\Emogrifier; |
| 11 | +use FluentSupport\App\Services\Helper; | |
| 8 | 12 | use FluentSupport\App\Services\Mailer; |
| 13 | +use FluentSupport\App\Services\Tickets\AgentTicketAccess; | |
| 9 | 14 | use FluentSupport\Framework\Support\Arr; |
| 10 | 15 | |
| 11 | 16 | class EmailNotificationHandler |
| 12 | 17 | { |
| @@ -19,10 +24,12 @@ | ||
| 19 | 24 | } |
| 20 | 25 | |
| 21 | 26 | // Let's send welcome email to customer if enabled |
| 22 | 27 | $emailSettings = (new Settings())->getBoxEmailSettings($mailbox, 'ticket_created_email_to_customer'); |
| 23 | - if ($customer->status == 'inactive' && $emailSettings && $emailSettings['status'] == 'yes') { | |
| 24 | 28 | |
| 29 | + // Blocked customers get no email; the admin copy below still goes out. | |
| 30 | + if ($customer && $customer->canReceiveNotifications() | |
| 31 | + && $this->shouldSendEmail($emailSettings, 'ticket_created_email_to_customer', $ticket, $customer)) { | |
| 25 | 32 | $subject = apply_filters('fluent_support/parse_smartcode_data', $emailSettings['email_subject'], [ |
| 26 | 33 | 'customer' => $customer, |
| 27 | 34 | 'business' => $mailbox, |
| 28 | 35 | 'ticket' => $ticket |
| @@ -27,8 +34,10 @@ | ||
| 27 | 34 | 'business' => $mailbox, |
| 28 | 35 | 'ticket' => $ticket |
| 29 | 36 | ]); |
| 30 | 37 | |
| 38 | + $subject = apply_filters('fluent_support/ticket_email_subject', $subject, $ticket, 'ticket_created_email_to_customer'); | |
| 39 | + | |
| 31 | 40 | $emailBody = $this->parseEmailBody($emailSettings['email_body'], [ |
| 32 | 41 | 'customer' => $customer, |
| 33 | 42 | 'business' => $mailbox, |
| 34 | 43 | 'ticket' => $ticket, |
| @@ -34,21 +43,43 @@ | ||
| 34 | 43 | 'ticket' => $ticket, |
| 35 | 44 | 'email_type' => 'ticket_created_email_to_customer' |
| 36 | 45 | ]); |
| 37 | 46 | |
| 38 | - $headers = $mailbox->getMailerHeader(); | |
| 39 | - if ($ticket->message_id) { | |
| 40 | - // $headers[] = 'Message-ID: ' . $ticket->message_id; | |
| 47 | + $headers = self::automatedHeaders($mailbox->getMailerHeader()); | |
| 48 | + | |
| 49 | + $headers = apply_filters('fluent_support/mail_to_customer_header', $headers, [ | |
| 50 | + 'cc_email' => $ticket->getSettingsValue('cc_email', []), | |
| 51 | + 'hook_type' => 'ticket_created_email_to_customer', | |
| 52 | + 'ticket' => $ticket | |
| 53 | + ]); | |
| 54 | + | |
| 55 | + $attachments = []; | |
| 56 | + | |
| 57 | + if ($emailSettings['send_attachments'] == 'yes' && ($files = $ticket->attachments)) { | |
| 58 | + foreach ($files as $file) { | |
| 59 | + if ($file->driver == 'local') { | |
| 60 | + $filePath = $file->file_path; | |
| 61 | + } else { | |
| 62 | + $filePath = Arr::get($file->settings, 'local_temp_path'); | |
| 63 | + } | |
| 64 | + if (file_exists($filePath)) { | |
| 65 | + $attachments[] = $filePath; | |
| 66 | + } | |
| 67 | + } | |
| 41 | 68 | } |
| 42 | - Mailer::send($customer->email, $subject, $emailBody, $headers); | |
| 69 | + | |
| 70 | + Mailer::send($customer->email, $subject, $emailBody, $headers, $attachments); | |
| 43 | 71 | } |
| 44 | 72 | |
| 45 | 73 | // let's send email to admin if enabled |
| 46 | 74 | $emailSettings = (new Settings())->getBoxEmailSettings($mailbox, 'ticket_created_email_to_admin'); |
| 47 | - if ($emailSettings && $emailSettings['status'] == 'yes' && is_email($mailbox->settings['admin_email_address'])) { | |
| 75 | + if ($this->shouldSendEmail($emailSettings, 'ticket_created_email_to_admin', $ticket, $customer) | |
| 76 | + && is_email($mailbox->settings['admin_email_address']) | |
| 77 | + ) { | |
| 48 | 78 | |
| 49 | 79 | $mailTo = Arr::get($mailbox->settings, 'admin_email_address'); |
| 50 | - if(!$mailTo || !is_email($mailTo)) { | |
| 80 | + | |
| 81 | + if (!$mailTo || !is_email($mailTo)) { | |
| 51 | 82 | return; |
| 52 | 83 | } |
| 53 | 84 | |
| 54 | 85 | $subject = apply_filters('fluent_support/parse_smartcode_data', $emailSettings['email_subject'], [ |
| @@ -56,8 +87,10 @@ | ||
| 56 | 87 | 'business' => $mailbox, |
| 57 | 88 | 'ticket' => $ticket |
| 58 | 89 | ]); |
| 59 | 90 | |
| 91 | + $subject = apply_filters('fluent_support/ticket_email_subject', $subject, $ticket, 'ticket_created_email_to_admin'); | |
| 92 | + | |
| 60 | 93 | $emailBody = $this->parseEmailBody($emailSettings['email_body'], [ |
| 61 | 94 | 'customer' => $customer, |
| 62 | 95 | 'business' => $mailbox, |
| 63 | 96 | 'ticket' => $ticket, |
| @@ -63,15 +96,29 @@ | ||
| 63 | 96 | 'ticket' => $ticket, |
| 64 | 97 | 'email_type' => 'ticket_created_email_to_admin' |
| 65 | 98 | ]); |
| 66 | 99 | |
| 67 | - $headers = $mailbox->getMailerHeader(); | |
| 68 | - if ($ticket->message_id) { | |
| 69 | - // $headers[] = 'Message-ID: ' . $ticket->message_id; | |
| 100 | + $headers = self::automatedHeaders($mailbox->getMailerHeader()); | |
| 101 | + | |
| 102 | + $attachments = []; | |
| 103 | + | |
| 104 | + if ($emailSettings['send_attachments'] == 'yes' && ($files = $ticket->attachments)) { | |
| 105 | + foreach ($files as $file) { | |
| 106 | + | |
| 107 | + if ($file->driver == 'local') { | |
| 108 | + $filePath = $file->file_path; | |
| 109 | + } else { | |
| 110 | + $filePath = Arr::get($file->settings, 'local_temp_path'); | |
| 111 | + } | |
| 112 | + if (file_exists($filePath)) { | |
| 113 | + $attachments[] = $filePath; | |
| 114 | + } | |
| 115 | + | |
| 116 | + } | |
| 70 | 117 | } |
| 71 | - Mailer::send($mailTo, $subject, $emailBody, $headers); | |
| 118 | + | |
| 119 | + Mailer::send($mailTo, $subject, $emailBody, $headers, $attachments); | |
| 72 | 120 | } |
| 73 | - | |
| 74 | 121 | } |
| 75 | 122 | |
| 76 | 123 | public function agentReplied($response, $ticket, $agent) |
| 77 | 124 | { |
| @@ -90,12 +137,16 @@ | ||
| 90 | 137 | |
| 91 | 138 | $ticket->load('customer'); |
| 92 | 139 | $customer = $ticket->customer; |
| 93 | 140 | |
| 94 | - if($customer->status == 'inactive') { | |
| 141 | + if (!$customer->canReceiveNotifications()) { | |
| 95 | 142 | return false; |
| 96 | 143 | } |
| 97 | 144 | |
| 145 | + if (!$this->shouldSendEmail($emailSettings, 'ticket_replied_by_agent_email_to_customer', $ticket, $customer)) { | |
| 146 | + return false; | |
| 147 | + } | |
| 148 | + | |
| 98 | 149 | $subject = apply_filters('fluent_support/parse_smartcode_data', $emailSettings['email_subject'], [ |
| 99 | 150 | 'customer' => $customer, |
| 100 | 151 | 'business' => $mailbox, |
| 101 | 152 | 'ticket' => $ticket, |
| @@ -102,8 +153,10 @@ | ||
| 102 | 153 | 'response' => $response, |
| 103 | 154 | 'agent' => $agent |
| 104 | 155 | ]); |
| 105 | 156 | |
| 157 | + $subject = apply_filters('fluent_support/ticket_email_subject', $subject, $ticket, 'ticket_replied_by_agent_email_to_customer'); | |
| 158 | + | |
| 106 | 159 | $emailBody = $this->parseEmailBody($emailSettings['email_body'], [ |
| 107 | 160 | 'customer' => $customer, |
| 108 | 161 | 'business' => $mailbox, |
| 109 | 162 | 'ticket' => $ticket, |
| @@ -112,11 +165,31 @@ | ||
| 112 | 165 | 'email_type' => 'ticket_replied_by_agent_email_to_customer' |
| 113 | 166 | ]); |
| 114 | 167 | |
| 115 | 168 | |
| 116 | - $headers = $mailbox->getMailerHeader(); | |
| 169 | + // Written by the agent, so the From name follows the inbox's From name setting. | |
| 170 | + $headers = $mailbox->getMailerHeader($agent); | |
| 171 | + $headers = apply_filters('fluent_support/mail_to_customer_header', $headers, [ | |
| 172 | + 'cc_email' => $response->getSettingsValue('cc_email', []), | |
| 173 | + 'hook_type' => 'ticket_replied_by_agent_email_to_customer', | |
| 174 | + 'ticket' => $ticket | |
| 175 | + ]); | |
| 176 | + $attachments = []; | |
| 117 | 177 | |
| 118 | - Mailer::send($customer->email, $subject, $emailBody, $headers); | |
| 178 | + if ($emailSettings['send_attachments'] == 'yes' && ($files = $response->attachments)) { | |
| 179 | + foreach ($files as $file) { | |
| 180 | + if ($file->driver == 'local') { | |
| 181 | + $filePath = $file->file_path; | |
| 182 | + } else { | |
| 183 | + $filePath = Arr::get($file->settings, 'local_temp_path'); | |
| 184 | + } | |
| 185 | + if (file_exists($filePath)) { | |
| 186 | + $attachments[] = $filePath; | |
| 187 | + } | |
| 188 | + } | |
| 189 | + } | |
| 190 | + | |
| 191 | + Mailer::send($customer->email, $subject, $emailBody, $headers, $attachments); | |
| 119 | 192 | } |
| 120 | 193 | } |
| 121 | 194 | |
| 122 | 195 | public function closedByAgent($ticket, $agent) |
| @@ -132,12 +205,15 @@ | ||
| 132 | 205 | |
| 133 | 206 | $ticket->load('customer'); |
| 134 | 207 | $customer = $ticket->customer; |
| 135 | 208 | |
| 136 | - if($customer->status == 'inactive') { | |
| 209 | + if (!$customer->canReceiveNotifications()) { | |
| 137 | 210 | return false; |
| 138 | 211 | } |
| 139 | 212 | |
| 213 | + if (!$this->shouldSendEmail($emailSettings, 'ticket_closed_by_agent_email_to_customer', $ticket, $customer)) { | |
| 214 | + return false; | |
| 215 | + } | |
| 140 | 216 | |
| 141 | 217 | $subject = apply_filters('fluent_support/parse_smartcode_data', $emailSettings['email_subject'], [ |
| 142 | 218 | 'customer' => $customer, |
| 143 | 219 | 'business' => $mailbox, |
| @@ -144,8 +220,10 @@ | ||
| 144 | 220 | 'ticket' => $ticket, |
| 145 | 221 | 'agent' => $agent, |
| 146 | 222 | ]); |
| 147 | 223 | |
| 224 | + $subject = apply_filters('fluent_support/ticket_email_subject', $subject, $ticket, 'ticket_closed_by_agent_email_to_customer'); | |
| 225 | + | |
| 148 | 226 | $emailBody = $this->parseEmailBody($emailSettings['email_body'], [ |
| 149 | 227 | 'customer' => $customer, |
| 150 | 228 | 'business' => $mailbox, |
| 151 | 229 | 'ticket' => $ticket, |
| @@ -152,12 +230,14 @@ | ||
| 152 | 230 | 'agent' => $agent, |
| 153 | 231 | 'email_type' => 'ticket_closed_by_agent_email_to_customer' |
| 154 | 232 | ]); |
| 155 | 233 | |
| 156 | - $headers = $mailbox->getMailerHeader(); | |
| 157 | - if ($ticket->message_id) { | |
| 158 | - // $headers[] = 'Message-ID: ' . $ticket->message_id; | |
| 159 | - } | |
| 234 | + $headers = self::automatedHeaders($mailbox->getMailerHeader()); | |
| 235 | + $headers = apply_filters('fluent_support/mail_to_customer_header', $headers, [ | |
| 236 | + 'cc_email' => $ticket->getSettingsValue('cc_email', []), | |
| 237 | + 'hook_type' => 'ticket_closed_by_agent_email_to_customer', | |
| 238 | + 'ticket' => $ticket | |
| 239 | + ]); | |
| 160 | 240 | Mailer::send($customer->email, $subject, $emailBody, $headers); |
| 161 | 241 | } |
| 162 | 242 | } |
| 163 | 243 | |
| @@ -169,19 +249,19 @@ | ||
| 169 | 249 | } |
| 170 | 250 | |
| 171 | 251 | // Let's send welcome email to customer if enabled |
| 172 | 252 | $emailSettings = (new Settings())->getBoxEmailSettings($mailbox, 'ticket_replied_by_customer_email_to_admin'); |
| 173 | - if ($emailSettings && $emailSettings['status'] == 'yes') { | |
| 253 | + if ($this->shouldSendEmail($emailSettings, 'ticket_replied_by_customer_email_to_admin', $ticket, $customer)) { | |
| 174 | 254 | |
| 175 | 255 | $ticket->load('agent'); |
| 176 | 256 | $agent = $ticket->agent; |
| 177 | 257 | |
| 178 | 258 | $emailTo = $mailbox->settings['admin_email_address']; |
| 179 | - if($agent) { | |
| 259 | + if ($agent) { | |
| 180 | 260 | $emailTo = $agent->email; |
| 181 | 261 | } |
| 182 | 262 | |
| 183 | - if(!$emailTo || !is_email($emailTo)) { | |
| 263 | + if (!$emailTo || !is_email($emailTo)) { | |
| 184 | 264 | return; |
| 185 | 265 | } |
| 186 | 266 | |
| 187 | 267 | $subject = apply_filters('fluent_support/parse_smartcode_data', $emailSettings['email_subject'], [ |
| @@ -191,8 +271,10 @@ | ||
| 191 | 271 | 'response' => $response, |
| 192 | 272 | 'agent' => $agent |
| 193 | 273 | ]); |
| 194 | 274 | |
| 275 | + $subject = apply_filters('fluent_support/ticket_email_subject', $subject, $ticket, 'ticket_replied_by_customer_email_to_admin'); | |
| 276 | + | |
| 195 | 277 | $emailBody = $this->parseEmailBody($emailSettings['email_body'], [ |
| 196 | 278 | 'customer' => $customer, |
| 197 | 279 | 'business' => $mailbox, |
| 198 | 280 | 'ticket' => $ticket, |
| @@ -200,17 +282,209 @@ | ||
| 200 | 282 | 'agent' => $agent, |
| 201 | 283 | 'email_type' => 'ticket_replied_by_customer_email_to_admin' |
| 202 | 284 | ]); |
| 203 | 285 | |
| 204 | - $headers = $mailbox->getMailerHeader(); | |
| 205 | - if ($ticket->message_id) { | |
| 206 | - // $headers[] = 'Message-ID: ' . $ticket->message_id; | |
| 286 | + $headers = self::automatedHeaders($mailbox->getMailerHeader()); | |
| 287 | + $attachments = []; | |
| 288 | + | |
| 289 | + if ($emailSettings['send_attachments'] == 'yes' && ($files = $response->attachments)) { | |
| 290 | + foreach ($files as $file) { | |
| 291 | + if ($file->driver == 'local') { | |
| 292 | + $filePath = $file->file_path; | |
| 293 | + } else { | |
| 294 | + $filePath = Arr::get($file->settings, 'local_temp_path'); | |
| 295 | + } | |
| 296 | + if (file_exists($filePath)) { | |
| 297 | + $attachments[] = $filePath; | |
| 298 | + } | |
| 299 | + } | |
| 207 | 300 | } |
| 208 | 301 | |
| 302 | + Mailer::send($emailTo, $subject, $emailBody, $headers, $attachments); | |
| 303 | + } | |
| 304 | + } | |
| 305 | + | |
| 306 | + public function onAgentAssign(Agent $agent, Ticket $ticket, ?Agent $assigner = null) | |
| 307 | + { | |
| 308 | + if ($agent->status !== 'active' || (int) $ticket->agent_id !== (int) $agent->id) { | |
| 309 | + return; | |
| 310 | + } | |
| 311 | + | |
| 312 | + if (!(new AgentTicketAccess())->canAccess($agent, $ticket)) { | |
| 313 | + return; | |
| 314 | + } | |
| 315 | + | |
| 316 | + $currentUser = Helper::getAgentByUserId(); | |
| 317 | + | |
| 318 | + if ($currentUser && $currentUser->user_id == $agent->user_id) { | |
| 319 | + return; | |
| 320 | + } | |
| 321 | + | |
| 322 | + $mailbox = $ticket->mailbox; | |
| 323 | + | |
| 324 | + if (!$mailbox) { | |
| 325 | + return; | |
| 326 | + } | |
| 327 | + | |
| 328 | + // Let's send notification email to agent if enabled | |
| 329 | + $emailSettings = (new Settings())->getBoxEmailSettings($mailbox, 'ticket_agent_on_change'); | |
| 330 | + | |
| 331 | + if ($this->shouldSendEmail($emailSettings, 'ticket_agent_on_change', $ticket, $agent)) { | |
| 332 | + | |
| 333 | + if ($agent) { | |
| 334 | + $emailTo = $agent->email; | |
| 335 | + } | |
| 336 | + | |
| 337 | + if (!$emailTo || !is_email($emailTo)) { | |
| 338 | + return; | |
| 339 | + } | |
| 340 | + | |
| 341 | + $subject = apply_filters('fluent_support/parse_smartcode_data', $emailSettings['email_subject'], [ | |
| 342 | + 'business' => $mailbox, | |
| 343 | + 'ticket' => $ticket, | |
| 344 | + 'agent' => $agent, | |
| 345 | + 'assigner' => $assigner | |
| 346 | + ]); | |
| 347 | + | |
| 348 | + $subject = apply_filters('fluent_support/ticket_email_subject', $subject, $ticket, 'ticket_agent_on_change'); | |
| 349 | + | |
| 350 | + $emailBody = $this->parseEmailBody($emailSettings['email_body'], [ | |
| 351 | + 'business' => $mailbox, | |
| 352 | + 'ticket' => $ticket, | |
| 353 | + 'agent' => $agent, | |
| 354 | + 'assigner' => $assigner, | |
| 355 | + 'email_type' => 'ticket_agent_on_change' | |
| 356 | + ]); | |
| 357 | + | |
| 358 | + $headers = self::automatedHeaders($mailbox->getMailerHeader()); | |
| 359 | + | |
| 209 | 360 | Mailer::send($emailTo, $subject, $emailBody, $headers); |
| 210 | 361 | } |
| 211 | 362 | } |
| 212 | 363 | |
| 364 | + public function ticketCreatedByAgent($ticket, $customer, $agent) | |
| 365 | + { | |
| 366 | + $mailbox = $ticket->mailbox; | |
| 367 | + | |
| 368 | + if (!$mailbox || !$customer || !$customer->canReceiveNotifications()) { | |
| 369 | + return; | |
| 370 | + } | |
| 371 | + | |
| 372 | + // Let's send welcome email to customer if enabled | |
| 373 | + $emailSettings = (new Settings())->getBoxEmailSettings($mailbox, 'ticket_created_by_agent_email_to_customer'); | |
| 374 | + if ($this->shouldSendEmail($emailSettings, 'ticket_created_by_agent_email_to_customer', $ticket, $customer)) { | |
| 375 | + $subject = apply_filters('fluent_support/parse_smartcode_data', $emailSettings['email_subject'], [ | |
| 376 | + 'customer' => $customer, | |
| 377 | + 'agent' => $agent, | |
| 378 | + 'business' => $mailbox, | |
| 379 | + 'ticket' => $ticket | |
| 380 | + ]); | |
| 381 | + | |
| 382 | + $subject = apply_filters('fluent_support/ticket_email_subject', $subject, $ticket, 'ticket_created_by_agent_email_to_customer'); | |
| 383 | + | |
| 384 | + $emailBody = $this->parseEmailBody($emailSettings['email_body'], [ | |
| 385 | + 'customer' => $customer, | |
| 386 | + 'business' => $mailbox, | |
| 387 | + 'agent' => $agent, | |
| 388 | + 'ticket' => $ticket, | |
| 389 | + 'email_type' => 'ticket_created_by_agent_email_to_customer' | |
| 390 | + ]); | |
| 391 | + | |
| 392 | + $headers = apply_filters('fluent_support/mail_to_customer_header', self::automatedHeaders($mailbox->getMailerHeader()), [ | |
| 393 | + 'hook_type' => 'ticket_created_by_agent_email_to_customer', | |
| 394 | + 'cc_email' => [], | |
| 395 | + 'ticket' => $ticket | |
| 396 | + ]); | |
| 397 | + | |
| 398 | + $attachments = []; | |
| 399 | + | |
| 400 | + if ($emailSettings['send_attachments'] == 'yes' && ($files = $ticket->attachments)) { | |
| 401 | + foreach ($files as $file) { | |
| 402 | + if ($file->driver == 'local') { | |
| 403 | + $filePath = $file->file_path; | |
| 404 | + } else { | |
| 405 | + $filePath = Arr::get($file->settings, 'local_temp_path'); | |
| 406 | + } | |
| 407 | + if (file_exists($filePath)) { | |
| 408 | + $attachments[] = $filePath; | |
| 409 | + } | |
| 410 | + } | |
| 411 | + } | |
| 412 | + | |
| 413 | + Mailer::send($customer->email, $subject, $emailBody, $headers, $attachments); | |
| 414 | + } | |
| 415 | + } | |
| 416 | + | |
| 417 | + public function ticketCreatedByAgentOnBehalf($response, $ticket, $agent) | |
| 418 | + { | |
| 419 | + $mailbox = $ticket->mailbox; | |
| 420 | + | |
| 421 | + if (!$mailbox) { | |
| 422 | + return; | |
| 423 | + } | |
| 424 | + | |
| 425 | + $emailSettings = (new Settings())->getBoxEmailSettings($mailbox, 'ticket_created_by_agent_on_behalf_email_to_customer'); | |
| 426 | + if ($this->shouldSendEmail($emailSettings, 'ticket_created_by_agent_on_behalf_email_to_customer', $ticket)) { | |
| 427 | + | |
| 428 | + $ticket->load('customer'); | |
| 429 | + $customer = $ticket->customer; | |
| 430 | + | |
| 431 | + if (!$customer->canReceiveNotifications()) { | |
| 432 | + return false; | |
| 433 | + } | |
| 434 | + | |
| 435 | + $subject = apply_filters('fluent_support/parse_smartcode_data', $emailSettings['email_subject'], [ | |
| 436 | + 'customer' => $customer, | |
| 437 | + 'agent' => $agent, | |
| 438 | + 'business' => $mailbox, | |
| 439 | + 'ticket' => $ticket, | |
| 440 | + 'response' => $response | |
| 441 | + ]); | |
| 442 | + | |
| 443 | + $subject = apply_filters('fluent_support/ticket_email_subject', $subject, $ticket, 'ticket_created_by_agent_on_behalf_email_to_customer'); | |
| 444 | + | |
| 445 | + $emailBody = $this->parseEmailBody($emailSettings['email_body'], [ | |
| 446 | + 'customer' => $customer, | |
| 447 | + 'business' => $mailbox, | |
| 448 | + 'agent' => $agent, | |
| 449 | + 'ticket' => $ticket, | |
| 450 | + 'response' => $response, | |
| 451 | + 'email_type' => 'ticket_created_by_agent_on_behalf_email_to_customer' | |
| 452 | + ]); | |
| 453 | + | |
| 454 | + $headers = apply_filters('fluent_support/mail_to_customer_header', $mailbox->getMailerHeader($agent), [ | |
| 455 | + 'hook_type' => 'ticket_created_by_agent_on_behalf_email_to_customer', | |
| 456 | + 'cc_email' => [], | |
| 457 | + 'ticket' => $ticket | |
| 458 | + ]); | |
| 459 | + | |
| 460 | + $attachments = []; | |
| 461 | + | |
| 462 | + if ($emailSettings['send_attachments'] == 'yes') { | |
| 463 | + $files = $response->attachments; | |
| 464 | + | |
| 465 | + // Agent-initiated ticket uploads are stored on the ticket, while this email | |
| 466 | + // is rendered from the synthetic first response created during ticket creation. | |
| 467 | + if ((!$files || $files->isEmpty()) && $ticket->attachments) { | |
| 468 | + $files = $ticket->attachments; | |
| 469 | + } | |
| 470 | + | |
| 471 | + foreach ($files as $file) { | |
| 472 | + if ($file->driver == 'local') { | |
| 473 | + $filePath = $file->file_path; | |
| 474 | + } else { | |
| 475 | + $filePath = Arr::get($file->settings, 'local_temp_path'); | |
| 476 | + } | |
| 477 | + if (file_exists($filePath)) { | |
| 478 | + $attachments[] = $filePath; | |
| 479 | + } | |
| 480 | + } | |
| 481 | + } | |
| 482 | + | |
| 483 | + Mailer::send($customer->email, $subject, $emailBody, $headers, $attachments); | |
| 484 | + } | |
| 485 | + } | |
| 486 | + | |
| 213 | 487 | private function emailTemplateCss() |
| 214 | 488 | { |
| 215 | 489 | $app = App::getInstance(); |
| 216 | 490 | return $app->view->make('emails.styles'); |
| @@ -227,15 +501,63 @@ | ||
| 227 | 501 | } else { |
| 228 | 502 | $businessName = get_bloginfo('name'); |
| 229 | 503 | } |
| 230 | 504 | |
| 231 | - $footerText = apply_filters('fluent_support/email_footer_credit', 'This email is a service from ' . $businessName . '. Support Plugin is Powered by <a href="https://fluentsupport.com/?utm_source=user&utm_medium=wp&utm_campaign=mail_footer" style="color:#9e9e9e;" target="_new">FluentSupport</a>.'); | |
| 505 | + $footerCreditUrl = Helper::getUpgradeUrl('mail_footer', ['base_url' => 'https://fluentsupport.com/']); | |
| 506 | + $footerText = apply_filters('fluent_support/email_footer_credit', 'This email is a service from ' . $businessName . '. Support Plugin is Powered by <a href="' . esc_url($footerCreditUrl) . '" style="color:#9e9e9e;" target="_new">FluentSupport</a>.'); | |
| 232 | 507 | |
| 233 | 508 | $data['email_footer'] = $footerText; |
| 234 | 509 | |
| 510 | + $emailTypeForCustomerFooter = ['ticket_created_email_to_customer', 'ticket_replied_by_agent_email_to_customer', 'ticket_closed_by_agent_email_to_customer', 'ticket_created_by_agent_on_behalf_email_to_customer']; | |
| 511 | + | |
| 512 | + if (defined('FLUENTSUPPORTPRO') && in_array($data['email_type'], $emailTypeForCustomerFooter) | |
| 513 | + && !is_null($data['business']->email_footer)) { | |
| 514 | + $data['email_footer'] = apply_filters('fluent_support/parse_smartcode_data', $data['business']->email_footer, $data); | |
| 515 | + } | |
| 516 | + | |
| 235 | 517 | $emailBody = $app->view->make('emails.ticket_template', $data); |
| 236 | 518 | $emogrifier = new Emogrifier($emailBody, $this->emailTemplateCss()); |
| 237 | 519 | $emogrifier->disableInvisibleNodeRemoval(); |
| 238 | 520 | return $emogrifier->emogrify(); |
| 521 | + } | |
| 522 | + | |
| 523 | + protected function shouldSendEmail($emailSettings, $emailType, $ticket, $person = null) | |
| 524 | + { | |
| 525 | + if (!$emailSettings || $emailSettings['status'] != 'yes') { | |
| 526 | + return false; | |
| 527 | + } | |
| 528 | + | |
| 529 | + return apply_filters('fluent_support/should_send_notification', true, 'email', $emailType, $ticket, $person); | |
| 530 | + } | |
| 531 | + | |
| 532 | + /** | |
| 533 | + * Mark a system-generated email (confirmations, closed notices, agent alerts) so | |
| 534 | + * autoresponders don't answer it (RFC 3834 Auto-Submitted, and Outlook's | |
| 535 | + * X-Auto-Response-Suppress). An answer would come back through email piping and | |
| 536 | + * could start a mail loop. Replies an agent writes are not marked. | |
| 537 | + * | |
| 538 | + * @param array $headers | |
| 539 | + * @return array | |
| 540 | + */ | |
| 541 | + public static function automatedHeaders($headers) | |
| 542 | + { | |
| 543 | + if (!apply_filters('fluent_support/mark_automated_emails', true)) { | |
| 544 | + return $headers; | |
| 545 | + } | |
| 546 | + | |
| 547 | + $headers[] = 'Auto-Submitted: auto-generated'; | |
| 548 | + $headers[] = 'X-Auto-Response-Suppress: All'; | |
| 549 | + | |
| 550 | + return $headers; | |
| 551 | + } | |
| 552 | + | |
| 553 | + public function getMailerHeaderWithCc($headers, $info) | |
| 554 | + { | |
| 555 | + if (isset($info['cc_email'])) { | |
| 556 | + $CcHeaders = !empty($info['cc_email']) && is_array($info['cc_email']) ? implode(', ', $info['cc_email']) : ''; | |
| 557 | + $headers[] = $CcHeaders ? "Cc: $CcHeaders" : ''; | |
| 558 | + } | |
| 559 | + | |
| 560 | + return $headers; | |
| 239 | 561 | } |
| 240 | 562 | |
| 241 | 563 | } |
