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Fluent Support – Helpdesk & Customer Support Ticket System / 2.4.5
Fluent Support – Helpdesk & Customer Support Ticket System v2.4.5
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← All changes | app/Models/Agent.php +49 -1 1.4.6 → 2.4.5 View file →
@@ -1,11 +1,14 @@
1 1 <?php
2 2
3 3 namespace FluentSupport\App\Models;
4 4
5 +use FluentSupport\App\Models\Traits\AgentTrait;
5 6
6 7 class Agent extends Person
7 8 {
9 + use AgentTrait;
10 +
8 11 protected static $type = 'agent';
9 12
10 13 protected $searchable = [
11 14 'id',
@@ -16,10 +19,36 @@
16 19 'address_line_2',
17 20 'country'
18 21 ];
19 22
23 + /**
24 + * @return array
25 + */
26 + public function getSearchableFields(){
27 + return $this->searchable;
28 + }
29 +
30 + /**
31 + * Agent ids, cached per request. Reporting filters on these ids because
32 + * whereHas('person') hits fs_persons, which has no person_type index.
33 + *
34 + * @return array
35 + */
36 + public static function getAgentIds()
37 + {
38 + static $agentIds = null;
39 +
40 + if (is_null($agentIds)) {
41 + $agentIds = array_map('intval', static::query()->pluck('id')->all());
42 + }
43 +
44 + return $agentIds;
45 + }
46 +
20 47 public static function boot()
21 48 {
49 + parent::boot();
50 +
22 51 static::creating(function ($model) {
23 52 $model->person_type = static::$type;
24 53 $model->hash = md5(time().wp_generate_uuid4());
25 54 });
@@ -30,9 +59,8 @@
30 59 }
31 60
32 61
33 62 /**
34 - * One2Many: Customer has to many Click Tickets
35 63 * @return Model Collection
36 64 */
37 65 public function tickets()
38 66 {
@@ -42,7 +70,27 @@
42 70
43 71 return $this->hasMany(
44 72 $class, $foreign_key, 'id'
45 73 );
74 + }
75 +
76 + public function groups()
77 + {
78 + return $this->belongsToMany(
79 + AgentGroup::class, 'fs_tag_pivot', 'source_id', 'tag_id'
80 + )->wherePivot('source_type', 'agent_group');
81 + }
82 +
83 + public function scopeMentionBy($query, $search)
84 + {
85 + if (!$search) {
86 + return $query;
87 + }
88 +
89 + return $query->where(function ($q) use ($search) {
90 + $q->where('first_name', 'LIKE', '%' . $search . '%')
91 + ->orWhere('last_name', 'LIKE', '%' . $search . '%')
92 + ->orWhere('email', 'LIKE', '%' . $search . '%');
93 + });
46 94 }
47 95
48 96 }