← All changes | app/Http/Policies/AgentTicketPolicy.php +59 -47 2.2.0 → 2.4.5 View file →

		@@ -8,16 +8,21 @@
8	8
9	9	class AgentTicketPolicy extends Policy
10	10	{
11	11	/**
12		- * Default policy check: GET requests require view permission, POST/PUT/DELETE require manage permission.
	12	+ * Reads need view permission, writes need manage permission.
13	13	*
14		- * @param \FluentSupport\Framework\Request\Request $request
	14	+ * Use getMethod(), not method(). method() returns the raw REQUEST_METHOD, but
	15	+ * WordPress dispatches on the _method / X-HTTP-Method-Override value, so a
	16	+ * write could pass as a GET.
	17	+ *
	18	+ * @param \FluentSupport\Framework\Http\Request\Request $request
15	19	* @return Boolean
16	20	*/
17	21	public function verifyRequest(Request $request)
18	22	{
19		- if ($request->method() === 'GET') {
	23	+ // @phpstan-ignore-next-line -- proxied to WP_REST_Request by Request::__call()
	24	+ if ($request->getMethod() === 'GET') {
20	25	$status = PermissionManager::userCan([
21	26	'fst_view_tickets',
22	27	'fst_draft_reply',
23	28	'fst_manage_own_tickets',
		@@ -24,11 +29,10 @@
24	29	'fst_manage_unassigned_tickets',
25	30	'fst_manage_other_tickets'
26	31	]);
27	32	} else {
28		- // Non-GET requests require manage permission by default.
29		- // Routes safe for draft/view-only agents have dedicated policy methods
30		- // (e.g. createResponse, createOrUpdatDraft, storeOrUpdateLabelSearch).
	33	+ // Unknown verbs land here too. Writes open to draft/view-only agents
	34	+ // have their own policy methods below.
31	35	$status = PermissionManager::canManageTickets();
32	36	}
33	37
34	38	return apply_filters('fluent_support/agent_has_access', $status, $request);
		@@ -34,33 +38,63 @@
34	38	return apply_filters('fluent_support/agent_has_access', $status, $request);
35	39	}
36	40
37	41	/**
38		- * Bulk actions: delete requires fst_delete_tickets, others require manage permission.
	42	+ * Backs the Add Ticket flow.
39	43	*/
	44	+ public function searchContact(Request $request)
	45	+ {
	46	+ return PermissionManager::canManageTickets();
	47	+ }
	48	+
	49	+ /**
	50	+ * Same gates as the single-ticket routes. Both assign actions write agent_id,
	51	+ * so both need fst_assign_agents.
	52	+ */
40	53	public function doBulkActions(Request $request)
41	54	{
42	55	$action = $request->getSafe('bulk_action', 'sanitize_text_field');
43	56
44	57	if ($action === 'delete_tickets') {
45		- return PermissionManager::currentUserCan('fst_delete_tickets');
	58	+ return PermissionManager::currentUserCan('fst_delete_tickets')
	59	+ && PermissionManager::canManageTickets();
46	60	}
47	61
	62	+ if ($action === 'assign_agent' || $action === 'assign_agent_group') {
	63	+ return PermissionManager::currentUserCan('fst_assign_agents')
	64	+ && PermissionManager::canManageTickets();
	65	+ }
	66	+
48	67	return PermissionManager::canManageTickets();
49	68	}
50	69
51	70	/**
52		- * Delete ticket requires explicit delete permission.
	71	+ * View-only and draft agents see every ticket, so fst_delete_tickets alone
	72	+ * would let them delete any of them.
53	73	*/
54	74	public function deleteTicket(Request $request)
55	75	{
56		- return PermissionManager::currentUserCan('fst_delete_tickets');
	76	+ return PermissionManager::currentUserCan('fst_delete_tickets')
	77	+ && PermissionManager::canManageTickets();
57	78	}
58	79
59	80	/**
60		- * Creating a response: accessible to manage and draft agents.
61		- * View-only agents cannot create responses or drafts.
	81	+ * Same gate as deleteTicket. The controller checks per-ticket access.
62	82	*/
	83	+ public function deleteResponse(Request $request)
	84	+ {
	85	+ return PermissionManager::currentUserCan('fst_delete_tickets')
	86	+ && PermissionManager::canManageTickets();
	87	+ }
	88	+
	89	+ /**
	90	+ * Author, type and per-ticket access are checked in the controller.
	91	+ */
	92	+ public function updateResponse(Request $request)
	93	+ {
	94	+ return PermissionManager::canManageTickets();
	95	+ }
	96	+
63	97	public function createResponse(Request $request)
64	98	{
65	99	return PermissionManager::canManageTickets()
66	100	|| PermissionManager::currentUserCan('fst_draft_reply');
		@@ -65,12 +99,8 @@
65	99	return PermissionManager::canManageTickets()
66	100	|| PermissionManager::currentUserCan('fst_draft_reply');
67	101	}
68	102
69		- /**
70		- * Auto-save draft: accessible to manage and draft agents.
71		- * View-only agents cannot create drafts.
72		- */
73	103	public function createOrUpdatDraft(Request $request)
74	104	{
75	105	return PermissionManager::canManageTickets()
76	106	|| PermissionManager::currentUserCan('fst_draft_reply');
		@@ -76,9 +106,9 @@
76	106	|| PermissionManager::currentUserCan('fst_draft_reply');
77	107	}
78	108
79	109	/**
80		- * Label search save: POST endpoint accessible to any agent with ticket access.
	110	+ * Saved label searches are personal, so any agent with ticket access may write them.
81	111	*/
82	112	public function storeOrUpdateLabelSearch(Request $request)
83	113	{
84	114	return PermissionManager::canAccessTicketRoutes();
		@@ -83,67 +113,43 @@
83	113	{
84	114	return PermissionManager::canAccessTicketRoutes();
85	115	}
86	116
87		- /**
88		- * Label search delete: DELETE endpoint accessible to any agent (personal data).
89		- */
90	117	public function deleteLabelSearch(Request $request)
91	118	{
92	119	return PermissionManager::canAccessTicketRoutes();
93	120	}
94	121
95		- /**
96		- * Live activity removal: DELETE endpoint accessible to any agent (cleanup).
97		- */
98	122	public function removeLiveActivity(Request $request)
99	123	{
100	124	return PermissionManager::canAccessTicketRoutes();
101	125	}
102	126
103		- /**
104		- * Update ticket property (product, priority, etc.): requires manage ticket permission.
105		- */
106	127	public function updateTicketProperty(Request $request)
107	128	{
108	129	return PermissionManager::canManageTickets();
109	130	}
110	131
111		- /**
112		- * Add watchers to a ticket: requires manage ticket permission.
113		- */
114	132	public function addTicketWatchers(Request $request)
115	133	{
116	134	return PermissionManager::canManageTickets();
117	135	}
118	136
119		- /**
120		- * Sync watchers on a ticket: requires manage ticket permission.
121		- */
122	137	public function syncTicketWatchers(Request $request)
123	138	{
124	139	return PermissionManager::canManageTickets();
125	140	}
126	141
127		- /**
128		- * Update estimated time: requires manage ticket permission.
129		- */
130	142	public function updateEstimatedTime(Request $request)
131	143	{
132	144	return PermissionManager::canManageTickets();
133	145	}
134	146
135		- /**
136		- * Manual time commit: requires manage ticket permission.
137		- */
138	147	public function manualCommitTrack(Request $request)
139	148	{
140	149	return PermissionManager::canManageTickets();
141	150	}
142	151
143		- /**
144		- * Approve draft response: requires approve permission and ticket route access.
145		- */
146	152	public function approveDraftResponse(Request $request)
147	153	{
148	154	return PermissionManager::currentUserCan('fst_approve_draft_reply')
149	155	&& PermissionManager::canAccessTicketRoutes();
		@@ -148,11 +154,8 @@
148	154	return PermissionManager::currentUserCan('fst_approve_draft_reply')
149	155	&& PermissionManager::canAccessTicketRoutes();
150	156	}
151	157
152		- /**
153		- * Delete draft: accessible to draft-capable agents (same as create/update draft).
154		- */
155	158	public function deleteDraft(Request $request)
156	159	{
157	160	return PermissionManager::canManageTickets()
158	161	|| PermissionManager::currentUserCan('fst_draft_reply');
		@@ -157,11 +160,9 @@
157	160	return PermissionManager::canManageTickets()
158	161	|| PermissionManager::currentUserCan('fst_draft_reply');
159	162	}
160	163
161		- /**
162		- * FluentBot AI-assist actions: accessible to any agent with ticket access.
163		- */
	164	+ // FluentBot AI-assist actions.
164	165	public function generateResponse(Request $request)
165	166	{
166	167	return PermissionManager::canAccessTicketRoutes();
167	168	}
		@@ -210,8 +211,13 @@
210	211	{
211	212	return PermissionManager::canAccessTicketRoutes();
212	213	}
213	214
	215	+ public function getConversations(Request $request)
	216	+ {
	217	+ return PermissionManager::canAccessTicketRoutes();
	218	+ }
	219	+
214	220	public function saveChatId(Request $request)
215	221	{
216	222	return PermissionManager::canManageTickets()
217	223	|| PermissionManager::currentUserCan('fst_draft_reply');
		@@ -223,8 +229,14 @@
223	229	|| PermissionManager::currentUserCan('fst_draft_reply');
224	230	}
225	231
226	232	public function saveContextSelection(Request $request)
	233	+ {
	234	+ return PermissionManager::canManageTickets()
	235	+ || PermissionManager::currentUserCan('fst_draft_reply');
	236	+ }
	237	+
	238	+ public function switchConversation(Request $request)
227	239	{
228	240	return PermissionManager::canManageTickets()
229	241	|| PermissionManager::currentUserCan('fst_draft_reply');
230	242	}