← All changes | app/Services/ThirdParty/HandleTelegramEvent.php +28 -48 2.3.1 → 2.4.5 View file →

		@@ -4,8 +4,9 @@
4	4
5	5	use Exception;
6	6	use FluentSupport\App\Models\Agent;
7	7	use FluentSupport\App\Models\Ticket;
	8	+use FluentSupport\App\Services\Tickets\AgentTicketAccess;
8	9	use FluentSupport\App\Services\Tickets\ResponseService;
9	10	use FluentSupport\App\Services\Tickets\TicketService;
10	11
11	12	class HandleTelegramEvent
		@@ -12,25 +13,23 @@
12	13	{
13	14
14	15
15	16	/**
16		- * handleEvent method is responsible for handling telegram events
	17	+ * Reply to (and optionally close) a ticket from a Telegram bot message.
	18	+ *
17	19	* @param array $payload
18	20	* @param string $token
19		- * @return array
	21	+ * @return array|false
20	22	* @throws Exception
21	23	*/
22	24	public function handleEvent ($payload, $token)
23	25	{
24	26
25		- // Check if user have the pro version installed or not
26	27	$this->verifyProVersion();
27	28
28		- // Check if the token is valid or not
29	29	$this->validateToken($token);
30	30
31	31	try {
32		- // Build the response or throw error
33	32	$responseData = $this->parseResponseData($payload);
34	33
35	34	} catch (\Exception $exception) {
36	35	return false;
		@@ -35,8 +34,26 @@
35	34	} catch (\Exception $exception) {
36	35	return false;
37	36	}
38	37
	38	+ $ticket = Ticket::find($responseData['ticket_id']);
	39	+
	40	+ if (!$ticket) {
	41	+ return false;
	42	+ }
	43	+
	44	+ $agent = Agent::find($responseData['agent_id']);
	45	+
	46	+ if (!$agent) {
	47	+ return false;
	48	+ }
	49	+
	50	+ // The agent comes from the Telegram sender, not a logged-in user, and every
	51	+ // mailbox posts to the same chat. Enforce mailbox restrictions here.
	52	+ if (!(new AgentTicketAccess())->canAccess($agent, $ticket)) {
	53	+ return false;
	54	+ }
	55	+
39	56	$data = [
40	57	'conversation_type' => 'response',
41	58	'content' => $responseData['response_text'],
42	59	'source' => 'telegram'
		@@ -42,22 +59,13 @@
42	59	'source' => 'telegram'
43	60	];
44	61
45	62	if(!empty($data['content'])) {
46		- // Create the response
47		- $this->createResponse($data, $responseData['ticket_id'], $responseData['agent_id']);
	63	+ (new ResponseService)->createResponse($data, $agent, $ticket);
48	64	}
49	65
50		- if(!empty($responseData['command'])) {
51		- $command = $responseData['command'];
52		-
53		- if($command == 'close_ticket') {
54		- $ticket = Ticket::find($responseData['ticket_id']);
55		- $agent = Agent::find($responseData['agent_id']);
56		- if($ticket && $agent) {
57		- (new TicketService())->close( $ticket, $agent );
58		- }
59		- }
	66	+ if(!empty($responseData['command']) && $responseData['command'] == 'close_ticket') {
	67	+ (new TicketService())->close($ticket, $agent);
60	68	}
61	69
62	70	return $data;
63	71	}
		@@ -63,11 +71,10 @@
63	71	}
64	72
65	73
66	74	/**
67		- * verifyProVersion method will check if the pro version is installed or not
68	75	* @throws Exception
69		- * @return boolean | Exception
	76	+ * @return bool
70	77	*/
71	78	private function verifyProVersion ()
72	79	{
73	80	if (!defined('FLUENTSUPPORTPRO')) {
		@@ -77,12 +84,11 @@
77	84	return true;
78	85	}
79	86
80	87	/**
81		- * validateToken method will check if the token is valid or not
82	88	* @param string $token
83	89	* @throws Exception
84		- * @return boolean | Exception
	90	+ * @return bool
85	91	*/
86	92	private function validateToken ($token)
87	93	{
88	94	if (!hash_equals(\FluentSupportPro\App\Services\Integrations\Telegram\TelegramHelper::getWebhookToken(), $token)) {
		@@ -91,10 +97,8 @@
91	97	return true;
92	98	}
93	99
94	100	/**
95		- * parseResponseData method will parse the response data and return an array with
96		- * response text and ticket id and agent id
97	101	* @param array $payload
98	102	* @throws Exception
99	103	* @return array
100	104	*/
		@@ -103,9 +107,9 @@
103	107	$responseData = \FluentSupportPro\App\Services\Integrations\Telegram\TelegramHelper::parseTelegramBotPayload($payload);
104	108
105	109	if ( is_wp_error( $responseData ) ) {
106	110	/*
107		- * Action on telegram payload error when replying ticket from telegram
	111	+ * Fires when a Telegram reply payload can't be parsed.
108	112	*
109	113	* @since v1.0.0
110	114	* @param array $responseData
111	115	* @param array $payload
		@@ -119,30 +123,6 @@
119	123
120	124	} else {
121	125	return $responseData;
122	126	}
123		- }
124		-
125		- /**
126		- * createResponse method will create the response in a ticket
127		- * @param array $data
128		- * @param int $ticket_id
129		- * @param int $agent_id
130		- * @return array
131		- */
132		- private function createResponse ($data, $ticketId, $agentId)
133		- {
134		- $ticket = Ticket::find($ticketId);
135		-
136		- if ( !$ticket ) {
137		- throw new \Exception('No ticket found', 400);
138		- }
139		-
140		- $agent = Agent::find($agentId);
141		-
142		- if ( !$agent ) {
143		- throw new \Exception('No Agent found', 400);
144		- }
145		-
146		- (new ResponseService)->createResponse($data, $agent, $ticket);
147	127	}
148	128	}