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Fluent Support – Helpdesk & Customer Support Ticket System / 2.4.5
Fluent Support – Helpdesk & Customer Support Ticket System v2.4.5
2.4.5 2.4.0 2.3.2 2.3.1 2.3.0 2.2.1 2.2.0 trunk 1.10.0 1.10.1 1.10.2 1.10.3 1.10.4 1.10.5 1.4.0 1.4.1 1.4.2 1.4.5 1.4.6 1.4.7 1.5.0 1.5.1 1.5.2 1.5.3 1.5.4 All 69 releases
← All changes | app/Services/Integrations/FluentBot/FluentBotHelper.php +10 -10 2.4.0 → 2.4.5 View file →
@@ -535,29 +535,29 @@
535 535 private function getModifyResponsePresets(): array
536 536 {
537 537 $presets = [
538 538 [
539 - 'label' => 'Improve Writing',
539 + 'label' => __('Improve Writing', 'fluent-support'),
540 540 'text' => 'shorten',
541 541 'description' => 'Use AI to refine the text by removing unnecessary words and making it more concise while retaining the original meaning and key information.'
542 542 ],
543 543 [
544 - 'label' => 'Fix Spelling & Grammar',
544 + 'label' => __('Fix Spelling & Grammar', 'fluent-support'),
545 545 'text' => 'lengthen',
546 546 'description' => 'Apply AI to correct any spelling and grammatical errors in the text, ensuring it is free of mistakes and reads professionally.'
547 547 ],
548 548 [
549 - 'label' => 'Make Shorter',
549 + 'label' => __('Make Shorter', 'fluent-support'),
550 550 'text' => 'friendly',
551 551 'description' => 'AI will modify the text to make it shorter and more casual, making it suitable for informal or friendly communication.'
552 552 ],
553 553 [
554 - 'label' => 'Make Longer',
554 + 'label' => __('Make Longer', 'fluent-support'),
555 555 'text' => 'professional',
556 556 'description' => 'Enhance the text by adding more details and using refined language to make it more formal and detailed, appropriate for professional settings.'
557 557 ],
558 558 [
559 - 'label' => 'Simplify Language',
559 + 'label' => __('Simplify Language', 'fluent-support'),
560 560 'text' => 'simplify',
561 561 'description' => 'Utilize AI to simplify complex phrases and terminology, making the text easier to read and understand for a general audience.'
562 562 ]
563 563 ];
@@ -568,29 +568,29 @@
568 568 private function getCreateResponsePresets(): array
569 569 {
570 570 $presets = [
571 571 [
572 - 'label' => 'Request More Information',
572 + 'label' => __('Request More Information', 'fluent-support'),
573 573 'text' => 'requestInfo',
574 574 'description' => 'Ask the customer to provide additional details or clarification about the issue they reported. This helps in gathering more information to resolve the issue effectively.'
575 575 ],
576 576 [
577 - 'label' => 'Acknowledge Issue',
577 + 'label' => __('Acknowledge Issue', 'fluent-support'),
578 578 'text' => 'acknowledgeIssue',
579 579 'description' => 'Confirm receipt of the customer\'s issue and reassure them that it is being investigated. This demonstrates that their concern is being taken seriously.'
580 580 ],
581 581 [
582 - 'label' => 'Provide Solution',
582 + 'label' => __('Provide Solution', 'fluent-support'),
583 583 'text' => 'provideSolution',
584 584 'description' => 'Offer a comprehensive solution or resolution to the problem described by the customer. This should address their concerns and provide actionable steps to resolve the issue.'
585 585 ],
586 586 [
587 - 'label' => 'Follow Up',
587 + 'label' => __('Follow Up', 'fluent-support'),
588 588 'text' => 'followUp',
589 589 'description' => 'Reach out to the customer after a solution has been provided to ensure that their issue has been resolved to their satisfaction. This helps in confirming the resolution and maintaining good customer relations.'
590 590 ],
591 591 [
592 - 'label' => 'Close Ticket',
592 + 'label' => __('Close Ticket', 'fluent-support'),
593 593 'text' => 'closeTicket',
594 594 'description' => 'Notify the customer that their ticket will be closed as the issue has been resolved. Ensure that all their concerns are addressed before closing the ticket.'
595 595 ]
596 596 ];