# fluent-support/trunk/app/Hooks/Handlers/DataExporter.php

Fluent Support – Helpdesk & Customer Support Ticket System, version trunk. 106 lines.

- Page: https://pluginprobe.com/plugins/fluent-support/trunk/code/app/Hooks/Handlers/DataExporter.php
- Raw: https://pluginprobe.com/plugins/fluent-support/trunk/raw/app/Hooks/Handlers/DataExporter.php
- Modified: 2026-09-15T14:15:06+00:00

Line numbers below start at 1. Link to a line or a range by appending a fragment to the
page URL, for example `https://pluginprobe.com/plugins/fluent-support/trunk/code/app/Hooks/Handlers/DataExporter.php#L10-L20`.

```php
<?php

namespace FluentSupport\App\Hooks\Handlers;

use FluentSupport\App\Modules\PermissionManager;
use FluentSupport\App\Services\Helper;
use FluentSupport\App\Modules\Reporting\Reporting;
use FluentSupport\App\Services\Csv\CsvWriter;

class DataExporter
{
    public function exportReport()
    {
        $this->verifyRequest();
        $csvWriter = new CsvWriter();
        $request = Helper::FluentSupport('request');
        $from_date = $request->getSafe('from_date', 'sanitize_text_field');
        $to_date = $request->getSafe('to_date', 'sanitize_text_field');
        $columns = $request->get('columns', []);
        $columns = is_array($columns) ? array_map('sanitize_text_field', $columns) : [];
        $agents = $request->get('agents', []);
        // Normalize both caller shapes (array or comma-joined string) before agentSummary()'s explode(',', $agent).
        $agentIds = is_array($agents) ? $agents : explode(',', (string) $agents);
        $agents = implode(',', array_filter(array_map('intval', $agentIds)));
        if (empty($columns)) {
            $columns = Helper::getExportOptions();
        }
        $columns = $this->defineColumns($columns);

        $reporting = new Reporting();
        $data = $reporting->agentSummary($from_date, $to_date, $agents);

        $csvWriter->insertOne(array_keys($columns));

        $rows = [];
        foreach ($data as $summary) {
            $row = [];
            foreach ($columns as $key => $column) {
                if (isset($summary[$column])) {
                    $row[$key] = $summary[$column];
                } else if (isset($summary['stats'][$column])) {
                    $row[$key] = $summary['stats'][$column];
                } else if (isset($summary['active_stat'][$column])) {
                    $row[$key] = $summary['active_stat'][$column];
                }
            }
            $rows[] = $row;
        }

        $csvWriter->insertAll($rows);

        $currentTime = current_time('timestamp');
        $csvWriter->output('agent_report-' . gmdate('Y-m-d_H-i-s', $currentTime) . '.csv');
    }

    private function defineColumns($columns)
    {
        $arr = [
            'Agent First Name' => 'first_name',
            'Agent Last Name'  => 'last_name',
            'Agent Full Name'  => 'full_name',
            'Responses'        => 'responses',
            'Interactions'     => 'interactions',
            'Open Tickets'     => 'opens',
            'Closed'           => 'closed',
            'Waiting Tickets'  => 'waiting_tickets',
            'Average Waiting'  => 'average_waiting',
            'Max Waiting'      => 'max_waiting',
        ];

        if (Helper::isAgentFeedbackEnabled()) {
            $arr['Likes'] = 'likes';
            $arr['Dislikes'] = 'dislikes';
        }

        return array_filter($arr, function ($column, $key) use ($columns) {
            return in_array($key, $columns);
        }, ARRAY_FILTER_USE_BOTH);
    }

    private function getCsvWriter()
    {
        if (!class_exists('\League\Csv\Writer')) {
            include FLUENT_SUPPORT_PLUGIN_PATH . 'app/Services/Libs/csv/autoload.php';
        }

        return \League\Csv\Writer::createFromFileObject(new \SplTempFileObject());
    }

    private function verifyRequest()
    {
        $permission = 'fst_view_all_reports';

        if ( ! isset($_REQUEST['_wpnonce']) || ! wp_verify_nonce(sanitize_text_field(wp_unslash($_REQUEST['_wpnonce'])), 'fluent-support') ) {
            wp_die('Security check failed');
        }

        if ( PermissionManager::currentUserCan($permission) ) {
            return true;
        }

        wp_die('You do not have permission');
    }

}

```