__( 'Open a new ticket', 'gamipress' ), 'gamipress_awesome_support_agent_reply_ticket' => __( 'Reply to ticket', 'gamipress' ), 'gamipress_awesome_support_agent_close_ticket' => __( 'Close a ticket', 'gamipress' ), ); // Client $triggers[__( 'Awesome Support - Events for clients', 'gamipress' )] = array( 'gamipress_awesome_support_client_open_ticket' => __( 'Open a new ticket', 'gamipress' ), 'gamipress_awesome_support_client_reply_ticket' => __( 'Reply to ticket', 'gamipress' ), 'gamipress_awesome_support_client_close_ticket' => __( 'Close a ticket', 'gamipress' ), ); return $triggers; } add_filter( 'gamipress_activity_triggers', 'gamipress_awesome_support_activity_triggers' ); /** * Get user for a given trigger action. * * @since 1.0.0 * * @param integer $user_id user ID to override. * @param string $trigger Trigger name. * @param array $args Passed trigger args. * @return integer User ID. */ function gamipress_awesome_support_trigger_get_user_id( $user_id, $trigger, $args ) { switch ( $trigger ) { // Agent case 'gamipress_awesome_support_agent_open_ticket': case 'gamipress_awesome_support_agent_reply_ticket': case 'gamipress_awesome_support_agent_close_ticket': // Client case 'gamipress_awesome_support_client_open_ticket': case 'gamipress_awesome_support_client_reply_ticket': case 'gamipress_awesome_support_client_close_ticket': $user_id = $args[1]; break; } return $user_id; } add_filter( 'gamipress_trigger_get_user_id', 'gamipress_awesome_support_trigger_get_user_id', 10, 3 ); /** * Extended meta data for event trigger logging * * @since 1.0.2 * * @param array $log_meta * @param integer $user_id * @param string $trigger * @param integer $site_id * @param array $args * * @return array */ function gamipress_awesome_support_log_event_trigger_meta_data( $log_meta, $user_id, $trigger, $site_id, $args ) { switch ( $trigger ) { // Agent case 'gamipress_awesome_support_agent_open_ticket': case 'gamipress_awesome_support_agent_reply_ticket': case 'gamipress_awesome_support_agent_close_ticket': // Client case 'gamipress_awesome_support_client_open_ticket': case 'gamipress_awesome_support_client_reply_ticket': case 'gamipress_awesome_support_client_close_ticket': // Add the post ID $log_meta['post_id'] = $args[0]; break; } return $log_meta; } add_filter( 'gamipress_log_event_trigger_meta_data', 'gamipress_awesome_support_log_event_trigger_meta_data', 10, 5 ); /** * Extra filter to check duplicated activity * * @since 1.0.2 * * @param bool $return * @param integer $user_id * @param string $trigger * @param integer $site_id * @param array $args * * @return bool True if user deserves trigger, else false */ function gamipress_awesome_support_trigger_duplicity_check( $return, $user_id, $trigger, $site_id, $args ) { // If user doesn't deserves trigger, then bail to prevent grant access if( ! $return ) return $return; $log_meta = array( 'type' => 'event_trigger', 'trigger_type' => $trigger, ); switch ( $trigger ) { // Agent case 'gamipress_awesome_support_agent_open_ticket': case 'gamipress_awesome_support_agent_reply_ticket': case 'gamipress_awesome_support_agent_close_ticket': // Client case 'gamipress_awesome_support_client_open_ticket': case 'gamipress_awesome_support_client_reply_ticket': case 'gamipress_awesome_support_client_close_ticket': // Prevent duplicated tickets/replies $log_meta['post_id'] = gamipress_get_event_arg( $args, 'post_id', 0 ); $return = (bool) ( gamipress_get_user_last_log( $user_id, $log_meta ) === false ); break; } return $return; } add_filter( 'gamipress_user_deserves_trigger', 'gamipress_awesome_support_trigger_duplicity_check', 10, 5 );