# metasync/2.6.10/views/metasync-report-issue.php

Search Atlas SEO – OTTO AI SEO Automation for WordPress, version 2.6.10. 582 lines.

- Page: https://pluginprobe.com/plugins/metasync/2.6.10/code/views/metasync-report-issue.php
- Raw: https://pluginprobe.com/plugins/metasync/2.6.10/raw/views/metasync-report-issue.php
- Modified: 2026-05-01T20:13:58+00:00

Line numbers below start at 1. Link to a line or a range by appending a fragment to the
page URL, for example `https://pluginprobe.com/plugins/metasync/2.6.10/code/views/metasync-report-issue.php#L10-L20`.

```php
<?php
/**
 * The Report Issue admin page view
 *
 * @link       https://searchatlas.com
 * @since      1.0.0
 *
 * @package    Metasync
 * @subpackage Metasync/views
 */

if (!defined('ABSPATH')) {
    exit; // Exit if accessed directly
}

$plugin_name = Metasync::get_effective_plugin_name();

# Get general options (same way as used throughout the plugin)
$general_options = Metasync::get_option('general');
if (!is_array($general_options)) {
    $general_options = array();
}
$project_uuid = isset($general_options['otto_pixel_uuid']) ? sanitize_text_field($general_options['otto_pixel_uuid']) : '';

# Get WordPress and plugin information with error handling
global $wp_version;
$active_theme = wp_get_theme();
$theme_name = is_object($active_theme) ? $active_theme->get('Name') : get_template();

# Collect system information
$system_info = array(
    'website_url' => esc_url(home_url()),
    'site_title' => esc_html(get_bloginfo('name')),
    'admin_email' => sanitize_email(get_bloginfo('admin_email')),
    'plugin_version' => defined('METASYNC_VERSION') ? esc_html(METASYNC_VERSION) : '1.0.0',
    'wordpress_version' => esc_html($wp_version),
    'php_version' => esc_html(PHP_VERSION),
    'active_theme' => esc_html($theme_name),
    'memory_limit' => esc_html(ini_get('memory_limit')),
    'multisite' => is_multisite() ? 'Yes' : 'No'
);
?>

<?php $this->render_layout_open('Report Issue', 'report_issue', 'Submit a support ticket or report a bug to our team.'); ?>

    <div class="metasync-report-issue-container">

        <!-- System Information Card -->
        <div class="dashboard-card metasync-system-info-card">
            <h2>System Information</h2>
            <p>This information will be automatically included with your report.</p>

            <div class="metasync-system-info-grid">
                <div class="metasync-info-item">
                    <span class="metasync-info-label">Website URL:</span>
                    <span class="metasync-info-value"><?php echo esc_html($system_info['website_url']); ?></span>
                </div>
                <div class="metasync-info-item">
                    <span class="metasync-info-label">Plugin Version:</span>
                    <span class="metasync-info-value"><?php echo esc_html($system_info['plugin_version']); ?></span>
                </div>
                <div class="metasync-info-item">
                    <span class="metasync-info-label">WordPress Version:</span>
                    <span class="metasync-info-value"><?php echo esc_html($system_info['wordpress_version']); ?></span>
                </div>
                <div class="metasync-info-item">
                    <span class="metasync-info-label">PHP Version:</span>
                    <span class="metasync-info-value"><?php echo esc_html($system_info['php_version']); ?></span>
                </div>
                <div class="metasync-info-item">
                    <span class="metasync-info-label">Active Theme:</span>
                    <span class="metasync-info-value"><?php echo esc_html($system_info['active_theme']); ?></span>
                </div>
                <div class="metasync-info-item">
                    <span class="metasync-info-label">Project UUID:</span>
                    <span class="metasync-info-value metasync-uuid-value">
                        <?php if (!empty($project_uuid)): ?>
                            <?php echo esc_html($project_uuid); ?>
                        <?php else: ?>
                            <em style="opacity: 0.6;">Not configured yet</em>
                        <?php endif; ?>
                    </span>
                </div>
            </div>
        </div>

        <!-- Report Form Card -->
        <div class="dashboard-card metasync-report-form-card">
            <h2>Report an Issue</h2>
            <p>Describe the issue you're experiencing and we'll receive it in our monitoring system.</p>
            
            <?php if (!empty($project_uuid)): ?>
                <div class="metasync-report-title-info">
                    <p><strong>Report Title:</strong> <code>Client Report <?php echo esc_html($project_uuid); ?></code></p>
                    <p class="metasync-form-help-text" style="margin-top: 5px;">This standardized title helps us prioritize your issue in our monitoring system.</p>
                </div>
            <?php endif; ?>

            <form id="metasync-report-issue-form" method="post">
                <?php wp_nonce_field('metasync_report_issue', 'metasync_report_issue_nonce'); ?>

                <div class="metasync-form-group">
                    <label for="metasync_issue_message" class="metasync-form-label">
                        <strong>Issue Description</strong>
                        <span class="metasync-required-badge">Required</span>
                    </label>
                    <textarea 
                        id="metasync_issue_message" 
                        name="issue_message" 
                        class="metasync-form-textarea"
                        placeholder="Please describe the issue in detail. Include any error messages, steps to reproduce, or relevant information..."
                        rows="8"
                        maxlength="1000"
                        required
                    ></textarea>
                    <span id="metasync_char_counter" class="metasync-char-counter">0/1000</span>
                    <div class="metasync-char-counter-wrapper">
                        <p class="metasync-form-help-text">Minimum 10 characters, maximum 1000 characters</p>
                    </div>
                </div>

                <div class="metasync-form-group">
                    <label for="metasync_issue_severity" class="metasync-form-label">
                        <strong>Severity Level</strong>
                    </label>
                    <select id="metasync_issue_severity" name="issue_severity" class="metasync-form-select">
                        <option value="info">Info - General question or feedback</option>
                        <option value="warning" selected>Warning - Non-critical issue</option>
                        <option value="error">Error - Affecting functionality</option>
                        <option value="fatal">Critical - Site breaking issue</option>
                    </select>
                </div>

                <div class="metasync-form-group">
                    <label for="metasync_issue_attachment" class="metasync-form-label">
                        <strong>Attachment</strong>
                        <span class="metasync-optional-badge">Optional</span>
                    </label>
                    <input 
                        type="file" 
                        id="metasync_issue_attachment" 
                        name="issue_attachment" 
                        class="metasync-form-file-input"
                        accept="image/jpeg,image/jpg,image/png,image/gif,image/webp"
                    />
                    <p class="metasync-form-help-text">Upload a screenshot or image (JPEG, PNG, GIF, WebP). Max 5MB.</p>
                </div>

                <div class="metasync-form-group">
                    <label class="metasync-checkbox-label">
                        <input type="checkbox" id="metasync_include_user_info" name="include_user_info" checked />
                        <span>Include current user information (username, email)</span>
                    </label>
                </div>

                <!-- Temporary Support Access Section -->
                <div class="metasync-form-group metasync-support-access-section" style="padding-top: 30px; border-top: 1px solid rgba(255, 255, 255, 0.1);">
                    <div class="metasync-support-access-header">
                        <label class="metasync-form-label">
                            <strong>Grant Temporary Support Access</strong>
                            <span class="metasync-optional-badge" style="background: rgba(255, 255, 255, 0.1); padding: 2px 8px; border-radius: 3px; font-size: 11px; margin-left: 8px; color: #888;">Optional</span>
                        </label>
                        <p class="metasync-form-help-text" style="color: #888; font-size: 13px; margin-top: 8px; line-height: 1.5;">
                            Allow <?php echo esc_html($plugin_name); ?> support staff to temporarily access your WordPress admin to investigate and resolve this issue.
                        </p>
                    </div>

                    <div class="metasync-checkbox-wrapper" style="margin: 20px 0;">
                        <label class="metasync-checkbox-label">
                            <input type="checkbox" id="metasync_grant_support_access" name="grant_support_access" />
                            <span>I consent to grant temporary admin access to <?php echo esc_html($plugin_name); ?> support</span>
                        </label>
                    </div>

                    <div id="metasync_support_access_options" class="metasync-support-access-options" style="display: none; margin-top: 20px; padding: 20px; background: rgba(255, 255, 255, 0.03); border-radius: 5px; border: 1px solid rgba(255, 255, 255, 0.1);">
                        <label for="metasync_access_duration" class="metasync-form-label" style="display: block; margin-bottom: 10px;">
                            <strong>Access Duration</strong>
                        </label>
                        <select id="metasync_access_duration" name="access_duration" class="metasync-form-select" style="width: 100%; padding: 8px; border-radius: 4px; border: 1px solid rgba(255, 255, 255, 0.2); background: rgba(255, 255, 255, 0.05); color: #fff;">
                            <option value="3600">1 hour</option>
                            <option value="14400">4 hours</option>
                            <option value="28800">8 hours</option>
                            <option value="86400" selected>24 hours (Recommended)</option>
                            <option value="172800">48 hours</option>
                            <option value="604800">7 days</option>
                            <option value="1209600">14 days</option>
                            <option value="2592000">30 days</option>
                        </select>

                        <div class="metasync-security-notice" style="margin-top: 20px; padding: 15px; background: rgba(30, 144, 255, 0.1); border-left: 4px solid #1e90ff; border-radius: 4px;">
                            <div style="display: flex; gap: 10px;">
                                <span class="metasync-security-icon"><span class="dashicons dashicons-lock" style="font-size:20px;width:20px;height:20px;color:#1e90ff;"></span></span>
                                <div class="metasync-security-text" style="flex: 1;">
                                    <strong style="color: #1e90ff; display: block; margin-bottom: 8px;">Security Information:</strong>
                                    <ul style="margin: 0; padding-left: 20px; font-size: 13px; color: #aaa; line-height: 1.6;">
                                        <li>Access expires automatically after the selected duration</li>
                                        <li>You can revoke access at any time from Settings → Support Access</li>
                                        <li>A secure JWT token will be sent with your report</li>
                                        <li>Token is valid only for this WordPress site</li>
                                        <li>All authentication attempts are logged</li>
                                    </ul>
                                </div>
                            </div>
                        </div>
                    </div>
                </div>

                <div class="metasync-form-actions">
                    <button type="submit" class="button button-primary button-large" id="metasync-submit-report-btn">
                        <span class="metasync-btn-text"><span class="dashicons dashicons-upload" style="margin-top:9px;font-size:15px;width:15px;height:15px;"></span> Submit Report</span>
                        <span class="metasync-btn-loading">
                            <span class="spinner is-active metasync-spinner"></span>
                            Sending...
                        </span>
                    </button>
                </div>

                <div id="metasync-report-response-message" class="metasync-report-response"></div>
            </form>
        </div>

        <!-- Help Card -->
        <div class="dashboard-card metasync-help-card">
            <h3>Tips for Reporting Issues</h3>
            <ul class="metasync-help-list">
                <li>✅ Be as specific as possible about the issue</li>
                <li>✅ Include steps to reproduce the problem</li>
                <li>✅ Mention any error messages you see</li>
                <li>✅ Include screen recording video link if possible (e.g., Loom, Jam.dev, or similar)</li>
                <li>✅ Note when the issue started occurring</li>
            </ul>
        </div>

    </div>

<?php $this->render_layout_close(); ?>

<style>
/* MetaSync Report Issue Styles - Matches plugin theme */
.metasync-report-issue-container {
    max-width: 1200px;
    margin: 20px 0;
    font-family: 'Inter', -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, sans-serif;
}

/* Card styling matching plugin dashboard cards */
.metasync-report-issue-container .dashboard-card {
    background: var(--dashboard-card-bg, #1a1f26);
    border: 1px solid var(--dashboard-border, #374151);
    border-radius: 12px;
    padding: 28px;
    margin-bottom: 24px;
    box-shadow: var(--dashboard-shadow, 0 10px 15px -3px rgba(0, 0, 0, 0.3));
    transition: none; /* No hover effect */
}

.metasync-report-issue-container .dashboard-card h2 {
    margin-top: 0;
    margin-bottom: 12px;
    font-size: 22px;
    font-weight: 600;
    color: var(--dashboard-text-primary, #ffffff);
    font-family: 'Inter', -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, sans-serif;
}

.metasync-report-issue-container .dashboard-card h3 {
    margin-top: 0;
    margin-bottom: 12px;
    font-size: 18px;
    font-weight: 600;
    color: var(--dashboard-text-primary, #ffffff);
    font-family: 'Inter', -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, sans-serif;
}

.metasync-report-issue-container .dashboard-card p {
    color: var(--dashboard-text-secondary, #9ca3af);
    font-family: 'Inter', -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, sans-serif;
}

.metasync-system-info-grid {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(300px, 1fr));
    gap: 16px;
}

.metasync-info-item {
    display: flex;
    flex-direction: column;
    padding: 16px;
    background: rgba(59, 130, 246, 0.1);
    border-radius: 8px;
    border-left: 3px solid var(--dashboard-accent, #3b82f6);
    transition: none; /* No hover effect */
}

.metasync-info-label {
    font-weight: 600;
    color: var(--dashboard-text-primary, #ffffff);
    font-size: 13px;
    margin-bottom: 6px;
    font-family: 'Inter', -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, sans-serif;
}

.metasync-info-value {
    color: var(--dashboard-text-secondary, #9ca3af);
    font-size: 14px;
    word-break: break-all;
    font-family: 'Inter', -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, sans-serif;
}

.metasync-report-title-info {
    padding: 16px;
    background: rgba(59, 130, 246, 0.08);
    border-radius: 8px;
    border: 1px solid rgba(59, 130, 246, 0.2);
    margin-bottom: 24px;
}

.metasync-report-title-info p {
    margin: 0;
    color: var(--dashboard-text-primary, #ffffff);
    font-size: 14px;
}

.metasync-report-title-info code {
    background: rgba(0, 0, 0, 0.3);
    padding: 4px 10px;
    border-radius: 4px;
    font-family: 'Courier New', monospace;
    color: var(--dashboard-accent, #3b82f6);
    font-size: 13px;
}

.metasync-form-group {
    margin-bottom: 24px;
}

.metasync-form-label {
    display: block;
    margin-bottom: 8px;
    font-size: 14px;
    font-weight: 500;
    color: var(--dashboard-text-primary, #ffffff);
    font-family: 'Inter', -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, sans-serif;
}

.metasync-required-badge {
    color: var(--dashboard-error, #ef4444);
    font-size: 12px;
    font-weight: normal;
    margin-left: 6px;
}

.metasync-optional-badge {
    color: var(--dashboard-text-secondary, #9ca3af);
    font-size: 12px;
    font-weight: normal;
    margin-left: 6px;
}

.metasync-form-input,
.metasync-form-textarea,
.metasync-form-select {
    width: 100%;
    padding: 12px 16px;
    font-size: 14px;
    border: 1px solid var(--dashboard-border, #374151);
    border-radius: 8px;
    box-sizing: border-box;
    background: rgba(15, 20, 25, 0.5);
    color: var(--dashboard-text-primary, #ffffff);
    font-family: 'Inter', -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, sans-serif;
    transition: border-color 0.2s ease;
}

.metasync-form-input:focus,
.metasync-form-textarea:focus,
.metasync-form-select:focus {
    border-color: var(--dashboard-accent, #3b82f6);
    outline: none;
    box-shadow: 0 0 0 3px rgba(59, 130, 246, 0.1);
}

.metasync-form-input::placeholder,
.metasync-form-textarea::placeholder {
    color: var(--dashboard-text-secondary, #9ca3af);
    opacity: 0.6;
}

.metasync-form-textarea {
    resize: vertical;
    min-height: 150px;
    line-height: 1.6;
}

.metasync-form-select {
    cursor: pointer;
    color: #ffffff !important;
}

.metasync-form-select option {
    color: #ffffff;
    background: var(--dashboard-card-bg, #1a1f26);
}

.metasync-form-file-input {
    display: block;
    padding: 12px 16px;
    font-size: 14px;
    border: 1px solid var(--dashboard-border, #374151);
    border-radius: 8px;
    box-sizing: border-box;
    background: rgba(15, 20, 25, 0.5);
    color: var(--dashboard-text-primary, #ffffff);
    font-family: 'Inter', -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, sans-serif;
    cursor: pointer;
}

.metasync-form-file-input::-webkit-file-upload-button {
    background: var(--dashboard-accent, #3b82f6);
    color: #ffffff;
    border: none;
    padding: 8px 16px;
    border-radius: 6px;
    cursor: pointer;
    font-size: 13px;
    font-weight: 500;
    margin-right: 12px;
}

.metasync-form-file-input::-webkit-file-upload-button:hover {
    background: var(--dashboard-accent-hover, #2563eb);
}

.metasync-form-file-input::file-selector-button {
    background: var(--dashboard-accent, #3b82f6);
    color: #ffffff;
    border: none;
    padding: 8px 16px;
    border-radius: 6px;
    cursor: pointer;
    font-size: 13px;
    font-weight: 500;
    margin-right: 12px;
}

.metasync-form-file-input::file-selector-button:hover {
    background: var(--dashboard-accent-hover, #2563eb);
}

.metasync-form-help-text {
    margin: 8px 0 0 0;
    font-size: 13px;
    color: var(--dashboard-text-secondary, #9ca3af);
    font-family: 'Inter', -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, sans-serif;
}

.metasync-char-counter-wrapper {
    margin-top: 8px;
}

.metasync-char-counter {
    display: block;
    font-size: 13px;
    color: var(--dashboard-text-secondary, #9ca3af);
    font-family: 'Inter', -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, sans-serif;
    margin-top: 4px;
}

.metasync-char-counter-warning {
    color: #f59e0b;
}

.metasync-char-counter-limit {
    color: var(--dashboard-error, #ef4444);
    font-weight: 600;
}

.metasync-checkbox-label {
    display: flex;
    align-items: center;
    cursor: pointer;
    font-size: 14px;
    color: var(--dashboard-text-primary, #ffffff);
    font-family: 'Inter', -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, sans-serif;
}

.metasync-checkbox-label input[type="checkbox"] {
    margin-right: 10px;
    width: 18px;
    height: 18px;
    cursor: pointer;
}

.metasync-report-issue-container .button-large {
    padding: 12px 28px;
    height: auto;
    font-size: 15px;
    font-weight: 600;
    border-radius: 8px;
    font-family: 'Inter', -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, sans-serif;
    transition: opacity 0.2s ease;
}

.metasync-report-issue-container .button-large:disabled {
    opacity: 0.6;
    cursor: not-allowed;
}

.metasync-btn-loading {
    display: flex;
    align-items: center;
}

.metasync-report-response {
    margin-top: 24px;
    padding: 16px 20px;
    border-radius: 8px;
    font-size: 14px;
    font-family: 'Inter', -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, sans-serif;
    font-weight: 500;
}

.metasync-report-response.success {
    background: rgba(16, 185, 129, 0.15);
    border: 1px solid var(--dashboard-success, #10b981);
    color: var(--dashboard-success, #10b981);
}

.metasync-report-response.error {
    background: rgba(239, 68, 68, 0.15);
    border: 1px solid var(--dashboard-error, #ef4444);
    color: var(--dashboard-error, #ef4444);
}

.metasync-help-list {
    margin: 16px 0;
    padding-left: 24px;
}

.metasync-help-list li {
    margin-bottom: 10px;
    color: var(--dashboard-text-secondary, #9ca3af);
    line-height: 1.7;
    font-size: 14px;
    font-family: 'Inter', -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, sans-serif;
}

/* UUID value styling */
.metasync-uuid-value {
    font-family: 'Courier New', monospace;
    font-size: 12px;
}

/* Button loading state */
.metasync-btn-loading {
    display: none;
}

.metasync-btn-loading .metasync-spinner {
    float: none;
    margin: 0 5px 0 0;
}

/* Response message hidden by default */
.metasync-report-response {
    display: none;
}

@media (max-width: 768px) {
    .metasync-system-info-grid {
        grid-template-columns: 1fr;
    }
    
    .metasync-report-issue-container .dashboard-card {
        padding: 20px;
    }
}
</style>



```