← All changes | js/chat-script.js +1066 -2796 3.2.7 → 2.3.5 View file →

		@@ -1,316 +1,12 @@
1	1	jQuery(document).ready(function($) {
2		-
3		- // Nonce refresh — v2 (plan-6a68c9).
4		- //
5		- // The widget no longer relies on a nonce embedded in inline cached HTML.
6		- // Before each chat-send / stream-send / upload, we call the REST endpoint
7		- // GET /wp-json/mxchat/v1/nonce and use the freshly-issued value. The
8		- // endpoint creates the nonce with action `mxchat_chat_send`; the server-side
9		- // verifier ALSO still accepts the legacy `mxchat_chat_nonce` action for a
10		- // 30-day backwards-compat window so cached pages still in users' browsers
11		- // (which carry the legacy inline-localized nonce) keep working.
12		- //
13		- // Cache: a single module-scoped slot. TTL 12h conservatively (WP nonces are
14		- // 24h but we refetch at half-life so a freshly-cached-page user never sees
15		- // a borderline-stale nonce).
16		- var cachedFreshNonce = null;
17		- var cachedFreshNonceFetchedAt = 0;
18		- var NONCE_TTL_MS = 12 * 60 * 60 * 1000;
19		- var nonceRefreshState = 'idle'; // 'idle' | 'pending' | 'done'
20		- var nonceRefreshCallbacks = [];
21		-
22		- function getRestNonceUrl() {
23		- if (typeof mxchatChat !== 'undefined' && mxchatChat.rest_url) {
24		- return mxchatChat.rest_url.replace(/\/+$/, '') + '/nonce';
25		- }
26		- // Fallback: derive from current origin if mxchatChat.rest_url isn't set.
27		- return window.location.origin + '/wp-json/mxchat/v1/nonce';
28		- }
29		-
30		- function fetchFreshNonceFromRest() {
31		- return fetch(getRestNonceUrl(), {
32		- credentials: 'same-origin',
33		- headers: { 'Accept': 'application/json' }
34		- }).then(function (resp) {
35		- if (!resp.ok) {
36		- throw new Error('REST nonce fetch failed: ' + resp.status);
37		- }
38		- return resp.json();
39		- }).then(function (data) {
40		- if (data && data.nonce) {
41		- return data.nonce;
42		- }
43		- throw new Error('REST nonce response had no nonce field.');
44		- });
45		- }
46		-
47		- /**
48		- * withFreshNonce(cb) — invoke cb() after ensuring mxchatChat.nonce is fresh.
49		- * Tries REST endpoint first (cache-bypass design); falls back to the legacy
50		- * admin-ajax refresh path if REST is unavailable. Idempotent — concurrent
51		- * calls share the same in-flight refresh.
52		- */
53		- function withFreshNonce(callback) {
54		- if (typeof mxchatChat === 'undefined') {
55		- if (callback) callback();
56		- return;
57		- }
58		- var now = Date.now();
59		- if (cachedFreshNonce && (now - cachedFreshNonceFetchedAt) < NONCE_TTL_MS) {
60		- mxchatChat.nonce = cachedFreshNonce;
61		- if (callback) callback();
62		- return;
63		- }
64		- if (callback) nonceRefreshCallbacks.push(callback);
65		- if (nonceRefreshState === 'pending') return;
66		- nonceRefreshState = 'pending';
67		-
68		- var resolved = function (nonce) {
69		- if (nonce) {
70		- cachedFreshNonce = nonce;
71		- cachedFreshNonceFetchedAt = Date.now();
72		- mxchatChat.nonce = nonce;
73		- }
74		- nonceRefreshState = 'done';
75		- var pending = nonceRefreshCallbacks;
76		- nonceRefreshCallbacks = [];
77		- pending.forEach(function (cb) { try { cb(); } catch (e) {} });
78		- };
79		-
80		- fetchFreshNonceFromRest()
81		- .then(resolved)
82		- .catch(function () {
83		- // Fallback to the legacy admin-ajax refresh path (issued with the
84		- // old action `mxchat_chat_nonce`; the server still accepts both
85		- // during the compat window).
86		- if (mxchatChat.ajax_url) {
87		- $.post(mxchatChat.ajax_url, { action: 'mxchat_refresh_nonce' })
88		- .done(function (res) {
89		- if (res && res.success && res.data && res.data.nonce) {
90		- resolved(res.data.nonce);
91		- return;
92		- }
93		- resolved(null);
94		- })
95		- .fail(function () { resolved(null); });
96		- } else {
97		- resolved(null);
98		- }
99		- });
100		- }
101		-
102		- // Backwards-compat alias — every existing caller in this file (and any
103		- // out-of-tree consumer that hit this internal API) keeps working unchanged.
104		- function refreshNonceIfNeeded(callback) {
105		- return withFreshNonce(callback);
106		- }
107		-
	2	+
108	3	// ====================================
109		- // MULTI-INSTANCE MANAGEMENT SYSTEM
110		- // ====================================
111		-
112		- // Instance registry - tracks all chatbot instances on the page
113		- const MxChatInstances = {
114		- instances: {},
115		-
116		- // Initialize an instance for a bot
117		- init: function(botId) {
118		- if (!this.instances[botId]) {
119		- // When persistence is OFF, track when this session started
120		- // so the AI only sees messages from this page load
121		- var chatPersistenceEnabled = typeof mxchatChat !== 'undefined' && mxchatChat.chat_persistence_toggle === 'on';
122		-
123		- this.instances[botId] = {
124		- botId: botId,
125		- sessionId: null,
126		- lastSeenMessageId: '',
127		- notificationCheckInterval: null,
128		- pollingInterval: null,
129		- processedMessageIds: new Set(),
130		- activePdfFile: null,
131		- activeWordFile: null,
132		- chatHistoryLoaded: false,
133		- isStreaming: false,
134		- // Fresh context timestamp - only used when persistence is OFF
135		- sessionStartTimestamp: chatPersistenceEnabled ? 0 : Date.now()
136		- };
137		- }
138		- return this.instances[botId];
139		- },
140		-
141		- // Get instance by botId
142		- get: function(botId) {
143		- return this.instances[botId] || this.init(botId);
144		- },
145		-
146		- // Get all active bot IDs
147		- getAllBotIds: function() {
148		- return Object.keys(this.instances);
149		- },
150		-
151		- // Session management per bot
152		- // Returns existing session ID from cookie or localStorage (with in-memory fallback),
153		- // or null if none exists. Does NOT create a new session — use ensureSession() for that.
154		- getChatSession: function(botId) {
155		- var cookieName = 'mxchat_session_id_' + botId;
156		- var storageKey = 'mxchat_session_id_' + botId;
157		- var sessionId = getCookie(cookieName);
158		-
159		- // Fallback to localStorage if cookie is missing (e.g. cleared by browser/consent)
160		- if (!sessionId) {
161		- try { sessionId = localStorage.getItem(storageKey); } catch (e) {}
162		- }
163		-
164		- // Fallback to in-memory instance when cookie AND localStorage are both blocked
165		- // (Safari ITP, strict tracking prevention, cross-origin iframes with partitioned
166		- // storage). Without this, ensureSession() can generate and store an ID that
167		- // getChatSession() then can't read back, causing null session_ids on send.
168		- if (!sessionId && this.instances[botId] && this.instances[botId].sessionId) {
169		- sessionId = this.instances[botId].sessionId;
170		- }
171		-
172		- // Guard against stored sentinel values that indicate earlier broken writes.
173		- if (sessionId === 'null' || sessionId === 'undefined') {
174		- sessionId = null;
175		- }
176		-
177		- // Re-sync cookie from localStorage if cookie was lost
178		- if (sessionId && !getCookie(cookieName)) {
179		- document.cookie = cookieName + "=" + sessionId + "; path=/; max-age=86400; SameSite=Lax";
180		- }
181		-
182		- return sessionId || null;
183		- },
184		-
185		- // Lazy session initializer — called on first user interaction
186		- ensureSession: function(botId) {
187		- botId = botId || 'default';
188		- var instance = this.instances[botId] || this.init(botId);
189		-
190		- if (instance.sessionId) {
191		- return instance.sessionId;
192		- }
193		-
194		- // Check for existing session from cookie or localStorage
195		- var existingSession = this.getChatSession(botId);
196		-
197		- if (existingSession) {
198		- instance.sessionId = existingSession;
199		- } else {
200		- // Brand new session
201		- var newId = generateSessionId();
202		- this.setChatSession(botId, newId);
203		- instance.sessionId = newId;
204		- }
205		-
206		- // Now that we have a session, do the deferred work
207		- refreshNonceIfNeeded();
208		- trackOriginatingPage();
209		-
210		- // Note: loadChatHistory is handled by showChatContainerForBot with loader UI,
211		- // so we do NOT call it here to avoid a race condition.
212		-
213		- return instance.sessionId;
214		- },
215		-
216		- setChatSession: function(botId, sessionId) {
217		- var cookieName = 'mxchat_session_id_' + botId;
218		- var storageKey = 'mxchat_session_id_' + botId;
219		- document.cookie = cookieName + "=" + sessionId + "; path=/; max-age=86400; SameSite=Lax";
220		- try { localStorage.setItem(storageKey, sessionId); } catch (e) {}
221		- if (this.instances[botId]) {
222		- this.instances[botId].sessionId = sessionId;
223		- }
224		- },
225		-
226		- resetChatSession: function(botId) {
227		- // Clear old session from localStorage before setting new one
228		- try { localStorage.removeItem('mxchat_session_id_' + botId); } catch (e) {}
229		- var newSessionId = generateSessionId();
230		- this.setChatSession(botId, newSessionId);
231		- var $chatBox = getElement(botId, 'chat-box');
232		- if ($chatBox.length) {
233		- $chatBox.find('.user-message, .bot-message:not(:first), .agent-message').remove();
234		- }
235		- if (this.instances[botId]) {
236		- this.instances[botId].chatHistoryLoaded = false;
237		- this.instances[botId].processedMessageIds = new Set();
238		- }
239		- },
240		-
241		- // Silent reset — new session ID without clearing the chat UI
242		- // Used when IP changes mid-conversation so the user doesn't see messages vanish
243		- silentResetSession: function(botId) {
244		- try { localStorage.removeItem('mxchat_session_id_' + botId); } catch (e) {}
245		- var newSessionId = generateSessionId();
246		- this.setChatSession(botId, newSessionId);
247		- if (this.instances[botId]) {
248		- this.instances[botId].sessionId = newSessionId;
249		- }
250		- return newSessionId;
251		- }
252		- };
253		-
254		- // ====================================
255		- // ELEMENT SELECTOR HELPERS
256		- // ====================================
257		-
258		- // Check if a specific bot has an AI theme assigned (skip inline colors)
259		- function shouldSkipInlineColors(botId) {
260		- // If global AI theme is active, skip inline colors for all bots
261		- if (mxchatChat.skip_inline_colors) {
262		- return true;
263		- }
264		- // Check if this specific bot has a theme assignment
265		- var botAssignments = mxchatChat.bot_theme_assignments || {};
266		- return botAssignments.hasOwnProperty(botId);
267		- }
268		-
269		- // Get element by ID with bot suffix - returns jQuery object
270		- function getElement(botId, elementName) {
271		- return $('#' + elementName + '-' + botId);
272		- }
273		-
274		- // Get element by ID with bot suffix - returns DOM element
275		- function getElementDOM(botId, elementName) {
276		- return document.getElementById(elementName + '-' + botId);
277		- }
278		-
279		- // Get bot ID from any element within a chatbot instance
280		- function getBotIdFromElement(element) {
281		- var $wrapper = $(element).closest('.mxchat-chatbot-wrapper');
282		- if ($wrapper.length) {
283		- return $wrapper.data('bot-id') || 'default';
284		- }
285		- // Fallback: try to find from floating container
286		- var $floating = $(element).closest('.floating-chatbot');
287		- if ($floating.length) {
288		- var id = $floating.attr('id') || '';
289		- var match = id.match(/floating-chatbot-(.+)/);
290		- if (match) return match[1];
291		- }
292		- // Fallback: check if element itself has an ID with bot suffix (e.g., floating-chatbot-button-{bot_id})
293		- var elementId = $(element).attr('id') || '';
294		- if (elementId) {
295		- // Match patterns like: floating-chatbot-button-{bot_id}, pre-chat-message-{bot_id}
296		- var idMatch = elementId.match(/^(?:floating-chatbot-button|pre-chat-message|chat-notification-badge)-(.+)$/);
297		- if (idMatch) return idMatch[1];
298		- }
299		- return 'default';
300		- }
301		-
302		- // Get wrapper element for a bot
303		- function getWrapper(botId) {
304		- return getElement(botId, 'mxchat-chatbot-wrapper');
305		- }
306		-
307		- // ====================================
308	4	// GLOBAL VARIABLES & CONFIGURATION
309	5	// ====================================
310	6	const toolbarIconColor = mxchatChat.toolbar_icon_color || '#212121';
311		-
312		- // Initialize color settings (these are global as they come from PHP)
	7	+
	8	+ // Initialize color settings
313	9	var userMessageBgColor = mxchatChat.user_message_bg_color;
314	10	var userMessageFontColor = mxchatChat.user_message_font_color;
315	11	var botMessageBgColor = mxchatChat.bot_message_bg_color;
316	12	var botMessageFontColor = mxchatChat.bot_message_font_color;
		@@ -315,64 +11,53 @@
315	11	var botMessageBgColor = mxchatChat.bot_message_bg_color;
316	12	var botMessageFontColor = mxchatChat.bot_message_font_color;
317	13	var liveAgentMessageBgColor = mxchatChat.live_agent_message_bg_color;
318	14	var liveAgentMessageFontColor = mxchatChat.live_agent_message_font_color;
	15	+
	16	+ var linkTarget = mxchatChat.link_target_toggle === 'on' ? '_blank' : '_self';
	17	+ let lastSeenMessageId = '';
	18	+ let notificationCheckInterval;
	19	+ let notificationBadge;
	20	+ var sessionId = getChatSession();
	21	+ let pollingInterval;
	22	+ let processedMessageIds = new Set();
	23	+ let activePdfFile = null;
	24	+ let activeWordFile = null;
319	25
320		- var linkTarget = mxchatChat.link_target_toggle === 'on' ? '_blank' : '_self';
321	26
322	27	// ====================================
323		- // SESSION MANAGEMENT (Legacy compatibility)
	28	+ // SESSION MANAGEMENT
324	29	// ====================================
325		-
	30	+
	31	+ function getChatSession() {
	32	+ var sessionId = getCookie('mxchat_session_id');
	33	+ //console.log("Session ID retrieved from cookie: ", sessionId);
	34	+
	35	+ if (!sessionId) {
	36	+ sessionId = generateSessionId();
	37	+ //console.log("Generated new session ID: ", sessionId);
	38	+ setChatSession(sessionId);
	39	+ }
	40	+
	41	+ //console.log("Final session ID: ", sessionId);
	42	+ return sessionId;
	43	+ }
	44	+
	45	+ function setChatSession(sessionId) {
	46	+ // Set the cookie with a 24-hour expiration (86400 seconds)
	47	+ document.cookie = "mxchat_session_id=" + sessionId + "; path=/; max-age=86400; SameSite=Lax";
	48	+ }
	49	+
326	50	function getCookie(name) {
327	51	let value = "; " + document.cookie;
328	52	let parts = value.split("; " + name + "=");
329	53	if (parts.length == 2) return parts.pop().split(";").shift();
330	54	}
331		-
	55	+
332	56	function generateSessionId() {
333	57	return 'mxchat_chat_' + Math.random().toString(36).substr(2, 9);
334	58	}
335	59
336		- // Legacy function - now delegates to instance manager
337		- function getChatSession(botId) {
338		- botId = botId || 'default';
339		- return MxChatInstances.getChatSession(botId);
340		- }
341		-
342		- function setChatSession(sessionId, botId) {
343		- botId = botId || 'default';
344		- MxChatInstances.setChatSession(botId, sessionId);
345		- }
346		-
347		- function resetChatSession(botId) {
348		- botId = botId || 'default';
349		- MxChatInstances.resetChatSession(botId);
350		- }
351		-
352		- // ====================================
353		- // INITIALIZE ALL CHATBOT INSTANCES
354		- // ====================================
355		-
356		- function initializeAllInstances() {
357		- // Find all chatbot wrappers on the page
358		- $('.mxchat-chatbot-wrapper').each(function() {
359		- var botId = $(this).data('bot-id') || 'default';
360		- MxChatInstances.init(botId);
361		- initializeBotInstance(botId);
362		- });
363		- }
364		-
365		- function initializeBotInstance(botId) {
366		- var instance = MxChatInstances.get(botId);
367		-
368		- // Initialize quick questions state for this bot
369		- checkQuickQuestionsState(botId);
370		-
371		- // Note: Event handlers use event delegation with class selectors,
372		- // so they work automatically for all instances without per-bot setup
373		- }
374		-
375	60	// ====================================
376	61	// CONTEXTUAL AWARENESS FUNCTIONALITY
377	62	// ====================================
378	63
		@@ -448,9 +133,9 @@
448	133	const elements = clone.querySelectorAll(selector);
449	134	elements.forEach(el => el.remove());
450	135	});
451	136
452		- // Extract MxChat context data attributes before getting text content
	137	+ // NEW: Extract MxChat context data attributes before getting text content
453	138	const contextData = [];
454	139	clone.querySelectorAll('[data-mxchat-context]').forEach(el => {
455	140	const contextValue = el.dataset.mxchatContext;
456	141	if (contextValue && contextValue.trim()) {
		@@ -484,9 +169,9 @@
484	169	content: pageContent
485	170	};
486	171	}
487	172
488		-// Track originating page when chat starts
	173	+// NEW: Track originating page when chat starts
489	174	function trackOriginatingPage() {
490	175	const sessionId = getChatSession();
491	176	const pageUrl = window.location.href;
492	177	const pageTitle = document.title || 'Untitled Page';
		@@ -517,123 +202,70 @@
517	202
518	203	// ====================================
519	204	// CORE CHAT FUNCTIONALITY
520	205	// ====================================
521		-
522		-// Helper functions to disable/enable chat input while waiting for response
523		-function disableChatInput(botId) {
524		- botId = botId || 'default';
525		- var chatInput = getElementDOM(botId, 'chat-input');
526		- var sendButton = getElementDOM(botId, 'send-button');
527		- if (chatInput) {
528		- chatInput.disabled = true;
529		- chatInput.style.opacity = '0.6';
530		- }
531		- if (sendButton) {
532		- sendButton.disabled = true;
533		- sendButton.style.opacity = '0.5';
534		- sendButton.style.pointerEvents = 'none';
535		- }
536		-}
537		-
538		-function enableChatInput(botId) {
539		- botId = botId || 'default';
540		- var chatInput = getElementDOM(botId, 'chat-input');
541		- var sendButton = getElementDOM(botId, 'send-button');
542		- if (chatInput) {
543		- chatInput.disabled = false;
544		- chatInput.style.opacity = '1';
545		- chatInput.focus();
546		- }
547		- if (sendButton) {
548		- sendButton.disabled = false;
549		- sendButton.style.opacity = '1';
550		- sendButton.style.pointerEvents = 'auto';
551		- }
552		-}
553		-
554	206	// Update your existing sendMessage function
555		-function sendMessage(botId) {
556		- botId = botId || 'default';
557		- MxChatInstances.ensureSession(botId);
558		- var $chatInput = getElement(botId, 'chat-input');
559		- var message = $chatInput.val();
560		-
	207	+function sendMessage() {
	208	+ var message = $('#chat-input').val();
	209	+
561	210	// ADD PROMPT HOOK HERE
562		- if (typeof customMxChatFilter === 'function') {
563		- message = customMxChatFilter(message, "prompt");
	211	+ if (typeof customMxChatFilter === 'function') {
	212	+ message = customMxChatFilter(message, "prompt");
564	213	}
565		-
	214	+
566	215	if (message) {
567		- // Don't disable input in live agent mode - let users chat freely
568		- var modeIndicator = getElementDOM(botId, 'chat-mode-indicator');
569		- var isAgentMode = modeIndicator && modeIndicator.textContent === 'Live Agent';
570		- if (!isAgentMode) {
571		- disableChatInput(botId);
572		- }
	216	+ appendMessage("user", message);
	217	+ $('#chat-input').val('');
	218	+ $('#chat-input').css('height', 'auto');
573	219
574		- appendMessage("user", message, '', [], false, botId);
575		- $chatInput.val('');
576		- $chatInput.css('height', 'auto');
577		-
578		- if (hasQuickQuestions(botId)) {
579		- collapseQuickQuestions(botId);
	220	+ if (hasQuickQuestions()) {
	221	+ collapseQuickQuestions();
580	222	}
581		- appendThinkingMessage(botId);
582		- scrollToBottom(botId);
	223	+ appendThinkingMessage();
	224	+ scrollToBottom();
583	225
584		- const currentModel = mxchatChat.model || 'gpt-5.1-chat-latest';
	226	+ const currentModel = mxchatChat.model || 'gpt-4o';
585	227
586	228	// Check if streaming is enabled AND supported for this model
587	229	if (shouldUseStreaming(currentModel)) {
588	230	callMxChatStream(message, function(response) {
589		- getElement(botId, 'chat-box').find('.bot-message.temporary-message').removeClass('temporary-message');
590		- }, botId);
	231	+ $('.bot-message.temporary-message').removeClass('temporary-message');
	232	+ });
591	233	} else {
592	234	callMxChat(message, function(response) {
593		- replaceLastMessage("bot", response, '', [], botId);
594		- }, botId);
	235	+ replaceLastMessage("bot", response);
	236	+ });
595	237	}
596	238	}
597	239	}
598	240
599	241	// Update your existing sendMessageToChatbot function
600		-function sendMessageToChatbot(message, botId) {
601		- botId = botId || 'default';
602		- MxChatInstances.ensureSession(botId);
603		-
	242	+function sendMessageToChatbot(message) {
604	243	// ADD PROMPT HOOK HERE
605	244	if (typeof customMxChatFilter === 'function') {
606	245	message = customMxChatFilter(message, "prompt");
607	246	}
	247	+
	248	+ var sessionId = getChatSession();
608	249
609		- // Don't disable input in live agent mode - let users chat freely
610		- var modeIndicator = getElementDOM(botId, 'chat-mode-indicator');
611		- var isAgentMode = modeIndicator && modeIndicator.textContent === 'Live Agent';
612		- if (!isAgentMode) {
613		- disableChatInput(botId);
	250	+ if (hasQuickQuestions()) {
	251	+ collapseQuickQuestions();
614	252	}
	253	+ appendThinkingMessage();
	254	+ scrollToBottom();
615	255
616		- var sessionId = getChatSession(botId);
	256	+ const currentModel = mxchatChat.model || 'gpt-4o';
617	257
618		- if (hasQuickQuestions(botId)) {
619		- collapseQuickQuestions(botId);
620		- }
621		- appendThinkingMessage(botId);
622		- scrollToBottom(botId);
623		-
624		- const currentModel = mxchatChat.model || 'gpt-5.1-chat-latest';
625		-
626	258	// Check if streaming is enabled AND supported for this model
627	259	if (shouldUseStreaming(currentModel)) {
628	260	callMxChatStream(message, function(response) {
629		- getElement(botId, 'chat-box').find('.bot-message.temporary-message').removeClass('temporary-message');
630		- }, botId);
	261	+ $('.bot-message.temporary-message').removeClass('temporary-message');
	262	+ });
631	263	} else {
632	264	callMxChat(message, function(response) {
633		- getElement(botId, 'chat-box').find('.temporary-message').remove();
634		- replaceLastMessage("bot", response, '', [], botId);
635		- }, botId);
	265	+ $('.temporary-message').remove();
	266	+ replaceLastMessage("bot", response);
	267	+ });
636	268	}
637	269	}
638	270
639	271	// Updated shouldUseStreaming function with debugging
		@@ -648,93 +280,27 @@
648	280	// Only use streaming if both enabled and supported
649	281	return streamingEnabled && streamingSupported;
650	282	}
651	283
652		-// Helper function to handle chat mode updates
653		-function handleChatModeUpdates(response, responseText) {
654		- // Check for explicit chat mode in response (THIS IS THE KEY FIX)
655		- if (response.chat_mode) {
656		- updateChatModeIndicator(response.chat_mode);
657		- return; // Return early since we found explicit mode
658		- }
659		- // Check for fallback response chat mode
660		- else if (response.fallbackResponse && response.fallbackResponse.chat_mode) {
661		- updateChatModeIndicator(response.fallbackResponse.chat_mode);
662		- return; // Return early since we found explicit mode
663		- }
664		-
665		- // Only do text-based detection if no explicit mode was provided
666		- // Check for specific AI chatbot response text
667		- if (responseText === 'You are now chatting with the AI chatbot.' ||
668		- responseText.includes('now chatting with the AI') ||
669		- responseText.includes('switched to AI mode') ||
670		- responseText.includes('AI chatbot is now')) {
671		- updateChatModeIndicator('ai');
672		- }
673		- // Check for agent transfer messages
674		- else if (responseText.includes('agent') &&
675		- (responseText.includes('transfer') || responseText.includes('connected'))) {
676		- updateChatModeIndicator('agent');
677		- }
678		-}
679		-
680		-// Function to get bot ID from any element or wrapper
681		-// If element is provided, finds the bot ID from its wrapper
682		-// If no element, returns 'default' (for backward compatibility)
683		-function getMxChatBotId(element) {
684		- if (element) {
685		- return getBotIdFromElement(element);
686		- }
687		- // Fallback: find first chatbot wrapper on page
688		- const chatbotWrapper = document.querySelector('.mxchat-chatbot-wrapper');
689		- return chatbotWrapper ? chatbotWrapper.getAttribute('data-bot-id') || 'default' : 'default';
690		-}
691		-
692		-function callMxChat(message, callback, botId) {
693		- botId = botId || getMxChatBotId();
694		-
695		- // Store the message in case we need to retry after session reset
696		- getElement(botId, 'mxchat-chatbot-wrapper').find('.mxchat-input-holder textarea').data('pending-message', message);
697		-
	284	+function callMxChat(message, callback) {
698	285	// Get page context if contextual awareness is enabled
699	286	const pageContext = getPageContext();
700		-
701		- // Get instance for session start timestamp (used when persistence is OFF)
702		- var instance = MxChatInstances.get(botId);
703		-
704		- // Guarantee a non-null session_id before the AJAX leaves. ensureSession() is idempotent
705		- // and returns the guaranteed-present session id from the in-memory instance even when
706		- // cookie/localStorage writes are silently blocked by the browser.
707		- var sessionId = MxChatInstances.ensureSession(botId);
708		- if (!sessionId || sessionId === 'null' || sessionId === 'undefined') {
709		- // Last-resort generation to ensure we never POST a null marker.
710		- sessionId = generateSessionId();
711		- MxChatInstances.setChatSession(botId, sessionId);
712		- }
713		-
714		- // Wait for the page-cache nonce refresh to complete before firing the
715		- // chat-send AJAX. On cached pages the inline mxchatChat.nonce is stale
716		- // until refreshNonceIfNeeded() returns; constructing ajaxData inside the
717		- // callback guarantees we read the fresh value. See plan-c5457f.
718		- refreshNonceIfNeeded(function() {
	287	+
719	288	// Prepare AJAX data
720	289	const ajaxData = {
721	290	action: 'mxchat_handle_chat_request',
722	291	message: message,
723		- session_id: sessionId,
	292	+ session_id: getChatSession(),
724	293	nonce: mxchatChat.nonce,
725		- current_page_url: window.location.href,
726		- current_page_title: document.title,
727		- bot_id: botId,
728		- // Pass session start timestamp so AI context matches what user sees
729		- session_start_timestamp: instance.sessionStartTimestamp || 0
	294	+ current_page_url: window.location.href,
	295	+ current_page_title: document.title
730	296	};
731		-
	297	+
732	298	// Add page context if available
733	299	if (pageContext) {
734	300	ajaxData.page_context = JSON.stringify(pageContext);
735	301	}
736		-
	302	+
737	303	// CHECK FOR VISION FLAGS AND ADD THEM
738	304	if (window.mxchatVisionProcessed) {
739	305	ajaxData.vision_processed = true;
740	306	ajaxData.original_user_message = window.mxchatOriginalMessage || message;
		@@ -743,9 +309,9 @@
743	309	window.mxchatVisionProcessed = false;
744	310	window.mxchatOriginalMessage = null;
745	311	window.mxchatVisionImagesCount = 0;
746	312	}
747		-
	313	+
748	314	$.ajax({
749	315	url: mxchatChat.ajax_url,
750	316	type: 'POST',
751	317	dataType: 'json',
		@@ -750,98 +316,37 @@
750	316	type: 'POST',
751	317	dataType: 'json',
752	318	data: ajaxData,
753	319	success: function(response) {
754		- // IMMEDIATE CHAT MODE UPDATE - This should be FIRST
755		- if (response.chat_mode) {
756		- updateChatModeIndicator(response.chat_mode, botId);
757		- }
	320	+ // Log the full response for debugging
	321	+ //console.log("API Response:", response);
758	322
759		- // Also check in data property if response is wrapped
760		- if (response.data && response.data.chat_mode) {
761		- updateChatModeIndicator(response.data.chat_mode, botId);
762		- }
763		-
764		- // SECURITY FIX: Check for errors FIRST before checking for success
765		- // This ensures API errors (quota exceeded, invalid key, rate limit) are properly displayed
766		- if (response.success === false || (response.data && response.data.error_message)) {
767		- let errorMessage = "";
768		- let errorCode = "";
769		-
770		- // Check various possible error locations in the response
771		- if (response.data && response.data.error_message) {
772		- errorMessage = response.data.error_message;
773		- errorCode = response.data.error_code || "";
774		- } else if (response.error_message) {
775		- errorMessage = response.error_message;
776		- errorCode = response.error_code || "";
777		- } else if (response.message) {
778		- errorMessage = response.message;
779		- } else if (typeof response.data === 'string') {
780		- errorMessage = response.data;
781		- } else {
782		- // Fallback for any other unexpected response format
783		- errorMessage = "An error occurred. Please try again or contact support.";
784		- }
785		-
786		- // Handle session reset action (IP changed, session expired, etc.)
787		- // Silent reset — keep chat UI intact, just get a new session and retry
788		- if (response.data && response.data.action === 'reset_session') {
789		- MxChatInstances.silentResetSession(botId);
790		- // Re-send the original message with the new session (user message is already displayed)
791		- var originalMessage = getElement(botId, 'mxchat-chatbot-wrapper').find('.mxchat-input-holder textarea').data('pending-message');
792		- if (originalMessage) {
793		- getElement(botId, 'mxchat-chatbot-wrapper').find('.mxchat-input-holder textarea').data('pending-message', null);
794		- var currentModel = mxchatChat.model || 'gpt-5.1-chat-latest';
795		- if (shouldUseStreaming(currentModel)) {
796		- callMxChatStream(originalMessage, function(response) {
797		- getElement(botId, 'chat-box').find('.bot-message.temporary-message').removeClass('temporary-message');
798		- }, botId);
799		- } else {
800		- callMxChat(originalMessage, function(response) {
801		- replaceLastMessage("bot", response, '', [], botId);
802		- }, botId);
803		- }
804		- }
805		- return;
806		- }
807		-
808		- // Format user-friendly error message
809		- let displayMessage = errorMessage;
810		-
811		- // Customize message for admin users
812		- if (mxchatChat.is_admin) {
813		- // For admin users, show more technical details including error code
814		- displayMessage = errorMessage + (errorCode ? " (Error code: " + errorCode + ")" : "");
815		- }
816		-
817		- replaceLastMessage("bot", displayMessage, '', [], botId);
818		- return; // Exit early for errors
819		- }
820		-
821		- // NOW check if this is a successful response by looking for text, html, or message fields
	323	+ // First check if this is a successful response by looking for text, html, or message fields
822	324	// This preserves compatibility with your server response format
823		- if (response.text !== undefined || response.html !== undefined || response.message !== undefined ||
	325	+ if (response.text !== undefined || response.html !== undefined || response.message !== undefined ||
824	326	(response.success === true && response.data && response.data.status === 'waiting_for_agent')) {
825	327
826	328	// Handle successful response - this is your original success handling code
827	329
828		- // Handle other responses
829		- let responseText = response.text || '';
830		- let responseHtml = response.html || '';
831		- let responseMessage = response.message || '';
	330	+ // Existing chat mode check
	331	+ if (response.chat_mode) {
	332	+ updateChatModeIndicator(response.chat_mode);
	333	+ }
	334	+ else if (response.fallbackResponse && response.fallbackResponse.chat_mode) {
	335	+ updateChatModeIndicator(response.fallbackResponse.chat_mode);
	336	+ }
832	337
833	338	// Add PDF filename handling
834	339	if (response.data && response.data.filename) {
835		- showActivePdf(response.data.filename, botId);
836		- var instance = MxChatInstances.get(botId);
837		- instance.activePdfFile = response.data.filename;
	340	+ showActivePdf(response.data.filename);
	341	+ activePdfFile = response.data.filename;
838	342	}
839	343
840	344	// Add redirect check here
841	345	if (response.redirect_url) {
	346	+ let responseText = response.text || '';
842	347	if (responseText) {
843		- replaceLastMessage("bot", responseText, '', [], botId);
	348	+ replaceLastMessage("bot", responseText);
844	349	}
845	350	setTimeout(() => {
846	351	window.location.href = response.redirect_url;
847	352	}, 1500);
		@@ -849,17 +354,24 @@
849	354	}
850	355
851	356	// Check for live agent response
852	357	if (response.success && response.data && response.data.status === 'waiting_for_agent') {
853		- removeThinkingDots(botId);
854		- updateChatModeIndicator('agent', botId);
855		- enableChatInput(botId);
	358	+ updateChatModeIndicator('agent');
856	359	return;
857	360	}
858	361
	362	+ // Handle other responses
	363	+ let responseText = response.text || '';
	364	+ let responseHtml = response.html || '';
	365	+ let responseMessage = response.message || '';
	366	+
	367	+ if (responseText === 'You are now chatting with the AI chatbot.') {
	368	+ updateChatModeIndicator('ai');
	369	+ }
	370	+
859	371	// Handle the message and show notification if chat is hidden
860	372	if (responseText || responseHtml || responseMessage) {
861		-
	373	+
862	374	// ADD RESPONSE HOOKS HERE - BEFORE DISPLAYING
863	375	if (responseText && typeof customMxChatFilter === 'function') {
864	376	responseText = customMxChatFilter(responseText, "response");
865	377	}
		@@ -865,53 +377,89 @@
865	377	}
866	378	if (responseMessage && typeof customMxChatFilter === 'function') {
867	379	responseMessage = customMxChatFilter(responseMessage, "response");
868	380	}
869		-
	381	+
870	382	// Update the messages as before
871	383	if (responseText && responseHtml) {
872		- replaceLastMessage("bot", responseText, responseHtml, [], botId);
	384	+ replaceLastMessage("bot", responseText, responseHtml);
873	385	} else if (responseText) {
874		- replaceLastMessage("bot", responseText, '', [], botId);
	386	+ replaceLastMessage("bot", responseText);
875	387	} else if (responseHtml) {
876		- replaceLastMessage("bot", "", responseHtml, [], botId);
	388	+ replaceLastMessage("bot", "", responseHtml);
877	389	} else if (responseMessage) {
878		- replaceLastMessage("bot", responseMessage, '', [], botId);
	390	+ replaceLastMessage("bot", responseMessage);
879	391	}
880	392
881	393	// Check if chat is hidden and show notification
882		- var $floatingChatbot = getElement(botId, 'floating-chatbot');
883		- if ($floatingChatbot.hasClass('hidden')) {
884		- var $badge = getElement(botId, 'chat-notification-badge');
885		- if ($badge.length) {
886		- $badge.show();
	394	+ if ($('#floating-chatbot').hasClass('hidden')) {
	395	+ const badge = $('#chat-notification-badge');
	396	+ if (badge.length) {
	397	+ badge.show();
887	398	}
888	399	}
889	400	} else {
890		- var emptyMsg = "I received an empty response. Please try again or contact support if this persists.";
891		- if (response.vectorstore_error) {
892		- emptyMsg = "I received an empty response. Debug info: " + response.vectorstore_error;
893		- }
894		- replaceLastMessage("bot", emptyMsg, '', [], botId);
	401	+ ////console.error("Unexpected response format:", response);
	402	+ replaceLastMessage("bot", "I received an empty response. Please try again or contact support if this persists.");
895	403	}
896	404
897	405	if (response.message_id) {
898		- var instance = MxChatInstances.get(botId);
899		- instance.lastSeenMessageId = response.message_id;
	406	+ lastSeenMessageId = response.message_id;
900	407	}
901	408
902	409	return;
903	410	}
904	411
905		- // Fallback for truly unexpected response formats
906		- replaceLastMessage("bot", "Unexpected response format. Please try again or contact support.", '', [], botId);
	412	+ // If we got here, it's likely an error response
	413	+ // Now we can check for error conditions with our robust error handling
	414	+
	415	+ let errorMessage = "";
	416	+ let errorCode = "";
	417	+
	418	+ // Check various possible error locations in the response
	419	+ if (response.data && response.data.error_message) {
	420	+ errorMessage = response.data.error_message;
	421	+ errorCode = response.data.error_code || "";
	422	+ } else if (response.error_message) {
	423	+ errorMessage = response.error_message;
	424	+ errorCode = response.error_code || "";
	425	+ } else if (response.message) {
	426	+ errorMessage = response.message;
	427	+ } else if (typeof response.data === 'string') {
	428	+ errorMessage = response.data;
	429	+ } else if (!response.success) {
	430	+ // Explicit check for success: false without other error info
	431	+ errorMessage = "An error occurred. Please try again or contact support.";
	432	+ } else {
	433	+ // Fallback for any other unexpected response format
	434	+ errorMessage = "Unexpected response received. Please try again or contact support.";
	435	+ }
	436	+
	437	+ // Log the error with code for debugging
	438	+ //console.log("Response data:", response.data);
	439	+ ////console.error("API Error:", errorMessage, "Code:", errorCode);
	440	+
	441	+ // Format user-friendly error message
	442	+ let displayMessage = errorMessage;
	443	+
	444	+ // Customize message for admin users
	445	+ if (mxchatChat.is_admin) {
	446	+ // For admin users, show more technical details including error code
	447	+ displayMessage = errorMessage + (errorCode ? " (Error code: " + errorCode + ")" : "");
	448	+ }
	449	+
	450	+ replaceLastMessage("bot", displayMessage);
907	451	},
908	452	error: function(xhr, status, error) {
	453	+ //console.error("AJAX Error:", status, error);
	454	+ //console.log("Response Text:", xhr.responseText);
	455	+
909	456	let errorMessage = "An unexpected error occurred.";
910	457
911	458	// Try to parse the response if it's JSON
912	459	try {
913	460	const responseJson = JSON.parse(xhr.responseText);
	461	+ //console.log("Parsed error response:", responseJson);
914	462
915	463	if (responseJson.data && responseJson.data.error_message) {
916	464	errorMessage = responseJson.data.error_message;
917	465	} else if (responseJson.message) {
		@@ -931,23 +479,20 @@
931	479	errorMessage = "Server error: The server encountered an issue. Please try again later.";
932	480	}
933	481	}
934	482
935		- replaceLastMessage("bot", errorMessage, '', [], botId);
	483	+ replaceLastMessage("bot", errorMessage);
936	484	}
937	485	});
938		- }); // refreshNonceIfNeeded
939	486	}
940	487
941		-function callMxChatStream(message, callback, botId) {
942		- botId = botId || getMxChatBotId();
943		-
944		- // Store the message in case we need to retry after session reset
945		- getElement(botId, 'mxchat-chatbot-wrapper').find('.mxchat-input-holder textarea').data('pending-message', message);
946		-
947		- const currentModel = mxchatChat.model || 'gpt-5.1-chat-latest';
	488	+function callMxChatStream(message, callback) {
	489	+ //console.log("Using streaming for message:", message);
	490	+
	491	+ const currentModel = mxchatChat.model || 'gpt-4o';
948	492	if (!isStreamingSupported(currentModel)) {
949		- callMxChat(message, callback, botId);
	493	+ //console.log("Streaming not supported, falling back to regular call");
	494	+ callMxChat(message, callback);
950	495	return;
951	496	}
952	497
953	498	// Get page context if contextual awareness is enabled
		@@ -952,35 +497,16 @@
952	497
953	498	// Get page context if contextual awareness is enabled
954	499	const pageContext = getPageContext();
955	500
956		- // Get instance for session start timestamp (used when persistence is OFF)
957		- var instance = MxChatInstances.get(botId);
958		-
959		- // Guarantee a non-null session_id before the fetch. FormData.append() stringifies any
960		- // non-string value via String(), so passing `null` would POST the literal string "null"
961		- // and land in the transcripts table as a ghost session. ensureSession() always returns
962		- // a real string even when cookies/localStorage are blocked.
963		- var streamSessionId = MxChatInstances.ensureSession(botId);
964		- if (!streamSessionId || streamSessionId === 'null' || streamSessionId === 'undefined') {
965		- streamSessionId = generateSessionId();
966		- MxChatInstances.setChatSession(botId, streamSessionId);
967		- }
968		-
969		- // Wait for the page-cache nonce refresh before constructing formData (which
970		- // captures mxchatChat.nonce by value). Mirrors callMxChat's wrapping. See plan-c5457f.
971		- refreshNonceIfNeeded(function() {
972	501	const formData = new FormData();
973	502	formData.append('action', 'mxchat_stream_chat');
974	503	formData.append('message', message);
975		- formData.append('session_id', streamSessionId);
	504	+ formData.append('session_id', getChatSession());
976	505	formData.append('nonce', mxchatChat.nonce);
977	506	formData.append('current_page_url', window.location.href);
978	507	formData.append('current_page_title', document.title);
979		- formData.append('bot_id', botId);
980		- // Pass session start timestamp so AI context matches what user sees
981		- formData.append('session_start_timestamp', instance.sessionStartTimestamp || 0);
982		-
	508	+
983	509	// Add page context if available
984	510	if (pageContext) {
985	511	formData.append('page_context', JSON.stringify(pageContext));
986	512	}
		@@ -997,9 +523,8 @@
997	523	}
998	524
999	525	let accumulatedContent = '';
1000	526	let testingDataReceived = false;
1001		- let streamingStarted = false;
1002	527
1003	528	fetch(mxchatChat.ajax_url, {
1004	529	method: 'POST',
1005	530	body: formData,
		@@ -1005,40 +530,67 @@
1005	530	body: formData,
1006	531	credentials: 'same-origin'
1007	532	})
1008	533	.then(response => {
1009		- // Store the response for potential fallback handling
1010		- const responseClone = response.clone();
1011		-
	534	+ //console.log("Streaming response received:", response);
	535	+
1012	536	if (!response.ok) {
1013		- // Try to get error details from response
1014		- return responseClone.json().then(errorData => {
1015		- throw { isServerError: true, data: errorData };
1016		- }).catch(() => {
1017		- throw new Error('Network response was not ok');
1018		- });
	537	+ throw new Error('Network response was not ok');
1019	538	}
1020	539
1021		- // Check if response is JSON instead of streaming
1022		- const contentType = response.headers.get('content-type');
1023		- if (contentType && contentType.includes('application/json')) {
1024		- return responseClone.json().then(data => {
1025		- // IMMEDIATE CHAT MODE UPDATE for JSON response
1026		- if (data.chat_mode) {
1027		- updateChatModeIndicator(data.chat_mode, botId);
1028		- }
	540	+ // Check if response is JSON instead of streaming
	541	+ const contentType = response.headers.get('content-type');
	542	+ if (contentType && contentType.includes('application/json')) {
	543	+ //console.log("Received JSON response instead of stream, handling as regular response");
	544	+ return response.json().then(data => {
1029	545
1030		- // Check for testing panel
1031		- if (window.mxchatTestPanelInstance && data.testing_data) {
1032		- window.mxchatTestPanelInstance.handleTestingData(data.testing_data);
1033		- }
	546	+ // FIXED: Always check for testing panel, not just in testing mode
	547	+ if (window.mxchatTestPanelInstance && data.testing_data) {
	548	+ //console.log('Testing data found in streaming JSON response:', data.testing_data);
	549	+ window.mxchatTestPanelInstance.handleTestingData(data.testing_data);
	550	+ }
	551	+
	552	+ // Handle as regular JSON response
	553	+ $('.bot-message.temporary-message').remove();
	554	+
	555	+ // Handle different response formats (including intent responses)
	556	+ if (data.text || data.html || data.message) {
	557	+
	558	+ // ADD RESPONSE HOOKS HERE - FOR STREAMING JSON RESPONSES
	559	+ if (data.text && typeof customMxChatFilter === 'function') {
	560	+ data.text = customMxChatFilter(data.text, "response");
	561	+ }
	562	+ if (data.message && typeof customMxChatFilter === 'function') {
	563	+ data.message = customMxChatFilter(data.message, "response");
	564	+ }
	565	+
	566	+ if (data.text && data.html) {
	567	+ replaceLastMessage("bot", data.text, data.html);
	568	+ } else if (data.text) {
	569	+ replaceLastMessage("bot", data.text);
	570	+ } else if (data.html) {
	571	+ replaceLastMessage("bot", "", data.html);
	572	+ } else if (data.message) {
	573	+ replaceLastMessage("bot", data.message);
	574	+ }
	575	+ }
	576	+
	577	+ // Handle other response properties
	578	+ if (data.chat_mode) {
	579	+ updateChatModeIndicator(data.chat_mode);
	580	+ }
	581	+
	582	+ if (data.data && data.data.filename) {
	583	+ showActivePdf(data.data.filename);
	584	+ activePdfFile = data.data.filename;
	585	+ }
	586	+
	587	+ if (callback) {
	588	+ callback(data.text || data.message || '');
	589	+ }
	590	+ });
	591	+ }
1034	592
1035		- // Handle the JSON response directly
1036		- handleNonStreamResponse(data, callback, botId);
1037		- return Promise.resolve(); // Prevent further processing
1038		- });
1039		- }
1040		-
1041	593	// Continue with streaming processing
1042	594	const reader = response.body.getReader();
1043	595	const decoder = new TextDecoder();
1044	596	let buffer = '';
		@@ -1045,44 +597,9 @@
1045	597
1046	598	function processStream() {
1047	599	reader.read().then(({ done, value }) => {
1048	600	if (done) {
1049		- // If streaming completed but no content was received, try to get response as fallback
1050		- if (!streamingStarted || !accumulatedContent) {
1051		- // Try to read the response as JSON
1052		- responseClone.text().then(text => {
1053		- try {
1054		- const data = JSON.parse(text);
1055		- if (data.text || data.message || data.html) {
1056		- handleNonStreamResponse(data, callback, botId);
1057		- } else {
1058		- // No valid data, fall back to regular call
1059		- getElement(botId, 'chat-box').find('.bot-message.temporary-message').remove();
1060		- callMxChat(message, callback, botId);
1061		- }
1062		- } catch (e) {
1063		- // Could not parse, fall back to regular call
1064		- getElement(botId, 'chat-box').find('.bot-message.temporary-message').remove();
1065		- callMxChat(message, callback, botId);
1066		- }
1067		- }).catch(() => {
1068		- getElement(botId, 'chat-box').find('.bot-message.temporary-message').remove();
1069		- callMxChat(message, callback, botId);
1070		- });
1071		- return;
1072		- }
1073		-
1074		- // Re-enable chat input when stream ends with content
1075		- enableChatInput(botId);
1076		-
1077		- // Scroll the user's last message to the top now that the
1078		- // bot's full reply has rendered (gives max reading room).
1079		- var $chatBoxDone = getElement(botId, 'chat-box');
1080		- var $lastUserMsgDone = $chatBoxDone.find('.user-message').last();
1081		- if ($lastUserMsgDone.length) {
1082		- scrollElementToTop($lastUserMsgDone, botId);
1083		- }
1084		-
	601	+ //console.log("Streaming completed, final content:", accumulatedContent);
1085	602	if (callback) {
1086	603	callback(accumulatedContent);
1087	604	}
1088	605	return;
		@@ -1096,25 +613,9 @@
1096	613	if (line.startsWith('data: ')) {
1097	614	const data = line.substring(6);
1098	615
1099	616	if (data === '[DONE]') {
1100		- if (!accumulatedContent) {
1101		- getElement(botId, 'chat-box').find('.bot-message.temporary-message').remove();
1102		- callMxChat(message, callback, botId);
1103		- return;
1104		- }
1105		-
1106		- // Re-enable chat input after streaming completes
1107		- enableChatInput(botId);
1108		-
1109		- // Scroll the user's last message to the top now
1110		- // that the bot's full reply has rendered.
1111		- var $chatBoxStreamDone = getElement(botId, 'chat-box');
1112		- var $lastUserMsgStreamDone = $chatBoxStreamDone.find('.user-message').last();
1113		- if ($lastUserMsgStreamDone.length) {
1114		- scrollElementToTop($lastUserMsgStreamDone, botId);
1115		- }
1116		-
	617	+ //console.log("Received [DONE] signal");
1117	618	if (callback) {
1118	619	callback(accumulatedContent);
1119	620	}
1120	621	return;
		@@ -1121,16 +622,12 @@
1121	622	}
1122	623
1123	624	try {
1124	625	const json = JSON.parse(data);
1125		-
1126		- // IMMEDIATE CHAT MODE UPDATE FOR STREAMING
1127		- if (json.chat_mode) {
1128		- updateChatModeIndicator(json.chat_mode, botId);
1129		- }
1130		-
1131		- // Handle testing data
	626	+
	627	+ // FIXED: Always check for testing panel and handle testing data properly
1132	628	if (json.testing_data && !testingDataReceived) {
	629	+ //console.log('Testing data received in stream:', json.testing_data);
1133	630	if (window.mxchatTestPanelInstance) {
1134	631	window.mxchatTestPanelInstance.handleTestingData(json.testing_data);
1135	632	testingDataReceived = true;
1136	633	}
		@@ -1136,518 +633,90 @@
1136	633	}
1137	634	}
1138	635	// Handle content streaming
1139	636	else if (json.content) {
1140		- streamingStarted = true;
1141	637	accumulatedContent += json.content;
1142		- updateStreamingMessage(accumulatedContent, botId);
1143		- }
1144		- // Handle complete response in stream (fallback response)
1145		- else if (json.text || json.message || json.html) {
1146		- handleNonStreamResponse(json, callback, botId);
1147		- return;
1148		- }
	638	+ updateStreamingMessage(accumulatedContent);
	639	+ }
1149	640	// Handle errors
1150	641	else if (json.error) {
1151		-
1152		- // Get error message from various possible fields
1153		- let errorMessage = json.error_message || json.message || json.text ||
1154		- (typeof json.error === 'string' ? json.error : 'An error occurred. Please try again.');
1155		-
1156		- // Re-enable chat input on error
1157		- enableChatInput(botId);
1158		-
1159		- // Display the error directly in the chat
1160		- replaceLastMessage("bot", errorMessage, '', [], botId);
1161		-
1162		- if (callback) {
1163		- callback(errorMessage);
1164		- }
	642	+ //console.error("Streaming error:", json.error);
	643	+ replaceLastMessage("bot", "Error: " + json.error);
1165	644	return;
1166	645	}
1167	646	} catch (e) {
1168		- // SSE data parsing error - silently continue
	647	+ //console.error('Error parsing SSE data:', e, 'Data:', data);
1169	648	}
1170	649	}
1171	650	}
1172	651
1173	652	processStream();
1174		- }).catch(streamError => {
1175		- getElement(botId, 'chat-box').find('.bot-message.temporary-message').remove();
1176		- callMxChat(message, callback, botId);
1177	653	});
1178	654	}
1179	655
1180	656	processStream();
1181	657	})
1182		- .catch(error => {
1183		- // Check if we have server error data with chat mode
1184		- if (error && error.isServerError && error.data) {
1185		- // Check for chat mode in error data
1186		- if (error.data.chat_mode) {
1187		- updateChatModeIndicator(error.data.chat_mode, botId);
1188		- }
1189		-
1190		- handleNonStreamResponse(error.data, callback, botId);
1191		- } else {
1192		- // Only fall back to regular call if we don't have any response data
1193		- getElement(botId, 'chat-box').find('.bot-message.temporary-message').remove();
1194		- callMxChat(message, callback, botId);
1195		- }
1196		- });
1197		- }); // refreshNonceIfNeeded
	658	+ .catch(error => {
	659	+ //console.error('Streaming error:', error);
	660	+ callMxChat(message, callback);
	661	+ });
1198	662	}
1199	663
1200		-// Helper function to handle non-streaming responses
1201		-function handleNonStreamResponse(data, callback, botId) {
1202		- botId = botId || 'default';
1203		-
1204		- // IMMEDIATE CHAT MODE UPDATE FOR NON-STREAMING RESPONSES
1205		- if (data.chat_mode) {
1206		- updateChatModeIndicator(data.chat_mode, botId);
1207		- }
1208		-
1209		- // Also check in data property if response is wrapped
1210		- if (data.data && data.data.chat_mode) {
1211		- updateChatModeIndicator(data.data.chat_mode, botId);
1212		- }
1213		-
1214		- // NOTE: Don't remove temporary message here - let replaceLastMessage handle it
1215		- // This prevents a visual gap between thinking dots disappearing and content appearing
1216		-
1217		- // SECURITY FIX: Check for errors FIRST
1218		- if (data.success === false || (data.data && data.data.error_message)) {
1219		- let errorMessage = "";
1220		- let errorCode = "";
1221		-
1222		- // Check various possible error locations
1223		- if (data.data && data.data.error_message) {
1224		- errorMessage = data.data.error_message;
1225		- errorCode = data.data.error_code || "";
1226		- } else if (data.error_message) {
1227		- errorMessage = data.error_message;
1228		- errorCode = data.error_code || "";
1229		- } else if (data.message) {
1230		- errorMessage = data.message;
1231		- } else if (typeof data.data === 'string') {
1232		- errorMessage = data.data;
1233		- } else {
1234		- errorMessage = "An error occurred. Please try again or contact support.";
1235		- }
1236		-
1237		- // Handle session reset action (IP changed, session expired, etc.)
1238		- // Silent reset — keep chat UI intact, just get a new session and retry
1239		- if (data.data && data.data.action === 'reset_session') {
1240		- MxChatInstances.silentResetSession(botId);
1241		- // Re-send the original message with the new session (user message is already displayed)
1242		- var originalMessage = getElement(botId, 'mxchat-chatbot-wrapper').find('.mxchat-input-holder textarea').data('pending-message');
1243		- if (originalMessage) {
1244		- getElement(botId, 'mxchat-chatbot-wrapper').find('.mxchat-input-holder textarea').data('pending-message', null);
1245		- var currentModel = mxchatChat.model || 'gpt-5.1-chat-latest';
1246		- if (shouldUseStreaming(currentModel)) {
1247		- callMxChatStream(originalMessage, callback, botId);
1248		- } else {
1249		- callMxChat(originalMessage, callback, botId);
1250		- }
1251		- }
1252		- return;
1253		- }
1254		-
1255		- // Format user-friendly error message
1256		- let displayMessage = errorMessage;
1257		- if (mxchatChat.is_admin) {
1258		- displayMessage = errorMessage + (errorCode ? " (Error code: " + errorCode + ")" : "");
1259		- }
1260		-
1261		- replaceLastMessage("bot", displayMessage, '', [], botId);
1262		-
1263		- if (callback) {
1264		- callback('');
1265		- }
1266		- return; // Exit early for errors
1267		- }
1268		-
1269		- // Check for live agent response
1270		- if (data.success && data.data && data.data.status === 'waiting_for_agent') {
1271		- removeThinkingDots(botId);
1272		- // Also remove any leftover bot-message that lost its temporary-message class
1273		- var $chatBox = getElement(botId, 'chat-box');
1274		- $chatBox.find('.bot-message .thinking-dots').closest('.bot-message').remove();
1275		- updateChatModeIndicator('agent', botId);
1276		- enableChatInput(botId);
1277		- if (callback) {
1278		- callback('');
1279		- }
1280		- return;
1281		- }
1282		-
1283		- // Handle different response formats
1284		- if (data.text || data.html || data.message) {
1285		-
1286		- // Apply response hooks
1287		- if (data.text && typeof customMxChatFilter === 'function') {
1288		- data.text = customMxChatFilter(data.text, "response");
1289		- }
1290		- if (data.message && typeof customMxChatFilter === 'function') {
1291		- data.message = customMxChatFilter(data.message, "response");
1292		- }
1293		-
1294		- // Display the response
1295		- if (data.text && data.html) {
1296		- replaceLastMessage("bot", data.text, data.html, [], botId);
1297		- } else if (data.text) {
1298		- replaceLastMessage("bot", data.text, '', [], botId);
1299		- } else if (data.html) {
1300		- replaceLastMessage("bot", "", data.html, [], botId);
1301		- } else if (data.message) {
1302		- replaceLastMessage("bot", data.message, '', [], botId);
1303		- }
1304		- }
1305		-
1306		- // Handle other response properties
1307		- if (data.data && data.data.filename) {
1308		- showActivePdf(data.data.filename, botId);
1309		- var instance = MxChatInstances.get(botId);
1310		- instance.activePdfFile = data.data.filename;
1311		- }
1312		-
1313		- if (data.redirect_url) {
1314		- setTimeout(() => {
1315		- window.location.href = data.redirect_url;
1316		- }, 1500);
1317		- }
1318		-
1319		- // Ensure chat input is re-enabled (safety net for edge cases)
1320		- enableChatInput(botId);
1321		-
1322		- if (callback) {
1323		- callback(data.text || data.message || '');
1324		- }
1325		-}
1326		-
1327		-// Enhanced updateChatModeIndicator function for immediate DOM updates
1328		-function updateChatModeIndicator(mode, botId) {
1329		- botId = botId || 'default';
1330		- const indicator = getElementDOM(botId, 'chat-mode-indicator');
1331		- if (indicator) {
1332		- const oldText = indicator.textContent;
1333		-
1334		- if (mode === 'agent') {
1335		- indicator.textContent = 'Live Agent';
1336		- startPolling(botId);
1337		- } else {
1338		- // Everything else is AI mode
1339		- const customAiText = indicator.getAttribute('data-ai-text') || 'AI Agent';
1340		- indicator.textContent = customAiText;
1341		- stopPolling(botId);
1342		- }
1343		-
1344		- // Force immediate DOM update and reflow
1345		- if (oldText !== indicator.textContent) {
1346		- // Force a reflow to ensure the change is visible immediately
1347		- indicator.style.display = 'none';
1348		- indicator.offsetHeight; // Trigger reflow
1349		- indicator.style.display = '';
1350		-
1351		- // Double-check after a brief moment to ensure the change stuck
1352		- setTimeout(() => {
1353		- if (mode === 'agent' && indicator.textContent !== 'Live Agent') {
1354		- indicator.textContent = 'Live Agent';
1355		- } else if (mode !== 'agent' && indicator.textContent === 'Live Agent') {
1356		- const customAiText = indicator.getAttribute('data-ai-text') || 'AI Agent';
1357		- indicator.textContent = customAiText;
1358		- }
1359		- }, 50);
1360		- }
1361		- }
1362		-}
1363		-
1364	664	// Function to update message during streaming
1365		-function updateStreamingMessage(content, botId) {
1366		- botId = botId || 'default';
1367		-
	665	+function updateStreamingMessage(content) {
1368	666	// ADD RESPONSE HOOK FOR REAL-TIME STREAMING
1369	667	if (typeof customMxChatFilter === 'function') {
1370	668	content = customMxChatFilter(content, "response");
1371	669	}
	670	+
	671	+ const formattedContent = linkify(formatBoldText(convertNewlinesToBreaks(formatCodeBlocks(content))));
1372	672
1373		- const formattedContent = linkify(content);
	673	+ // Find the temporary message
	674	+ const tempMessage = $('.bot-message.temporary-message').last();
1374	675
1375		- // Find the temporary message in this bot's chat box
1376		- var $chatBox = getElement(botId, 'chat-box');
1377		- const tempMessage = $chatBox.find('.bot-message.temporary-message').last();
1378		-
1379	676	if (tempMessage.length) {
1380	677	// Update existing message
1381	678	tempMessage.html(formattedContent);
1382	679	} else {
1383	680	// Create new temporary message if it doesn't exist
1384		- appendMessage("bot", content, '', [], true, botId);
	681	+ appendMessage("bot", content, '', [], true);
1385	682	}
1386	683	}
1387	684
	685	+// UPGRADE: Function to check if streaming is supported for the current model
1388	686	function isStreamingSupported(model) {
1389	687	if (!model) return false;
1390	688
	689	+ //console.log("Checking streaming support for model:", model); // Debug log
	690	+
	691	+ // Get the model prefix
1391	692	const modelPrefix = model.split('-')[0].toLowerCase();
	693	+
	694	+ //console.log("Model prefix:", modelPrefix); // Debug log
1392	695
1393		- // Support streaming for OpenAI, Claude, Grok, DeepSeek, and OpenRouter models
1394		- const isSupported = modelPrefix === 'gpt' ||
1395		- modelPrefix === 'o1' ||
1396		- modelPrefix === 'claude' ||
1397		- modelPrefix === 'grok' ||
1398		- modelPrefix === 'deepseek' ||
1399		- model === 'openrouter'; // Add this line - check full model name for OpenRouter
	696	+ // Support streaming for OpenAI, Claude, and Grok models
	697	+ const isSupported = modelPrefix === 'gpt' || modelPrefix === 'o1' || modelPrefix === 'claude' || modelPrefix === 'grok';
1400	698
	699	+ //console.log("Streaming supported:", isSupported); // Debug log
	700	+
1401	701	return isSupported;
1402	702	}
1403	703
1404		-// Update the event handlers to use the correct function names (using event delegation)
1405		-// Use class-based selectors for multi-instance support
1406		-$(document).on('click', '.send-button', function() {
1407		- var botId = getBotIdFromElement(this);
1408		- var modeIndicator = getElementDOM(botId, 'chat-mode-indicator');
1409		- if (!(modeIndicator && modeIndicator.textContent === 'Live Agent')) {
1410		- disableChatInput(botId);
1411		- }
1412		- sendMessage(botId);
	704	+// Update the event handlers to use the correct function names
	705	+$('#send-button').off('click').on('click', function() {
	706	+ sendMessage(); // Use the updated sendMessage function
1413	707	});
1414	708
1415		-// Override enter key handler (using event delegation)
1416		-$(document).on('keypress', '.chat-input', function(e) {
	709	+// Override enter key handler
	710	+$('#chat-input').off('keypress').on('keypress', function(e) {
1417	711	if (e.which == 13 && !e.shiftKey) {
1418	712	e.preventDefault();
1419		- var botId = getBotIdFromElement(this);
1420		- var modeIndicator = getElementDOM(botId, 'chat-mode-indicator');
1421		- if (!(modeIndicator && modeIndicator.textContent === 'Live Agent')) {
1422		- disableChatInput(botId);
1423		- }
1424		- sendMessage(botId);
	713	+ sendMessage(); // Use the updated sendMessage function
1425	714	}
1426	715	});
1427	716
1428		-// Builds the list of overflow-menu items for a given bot.
1429		-// Adding a future item is one push to this array — do NOT hardcode "only download."
1430		-function mxchatGetHeaderMenuItems(botId) {
1431		- var items = [];
1432		- var settings = (typeof mxchatChat !== 'undefined') ? mxchatChat : {};
1433		-
1434		- // The `print_button_*` keys still gate this item for back-compat with
1435		- // existing user options. The action is now a transcript download, not print.
1436		- if (settings.print_button_enabled === 'on') {
1437		- items.push({
1438		- id: 'download-transcript',
1439		- label: settings.print_button_label || 'Download Transcript',
1440		- icon: '<svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" aria-hidden="true"><path d="M21 15v4a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2v-4"/><polyline points="7 10 12 15 17 10"/><line x1="12" y1="15" x2="12" y2="3"/></svg>',
1441		- action: function() {
1442		- mxchatDownloadTranscript(botId);
1443		- }
1444		- });
1445		- }
1446		-
1447		- return items;
1448		-}
1449		-
1450		-// Builds a clean markdown transcript of the current conversation and triggers
1451		-// a file download. Used by the "Download Transcript" menu item.
1452		-function mxchatDownloadTranscript(botId) {
1453		- var $chatBox = getElement(botId, 'chat-box');
1454		- if (!$chatBox || !$chatBox.length) return;
1455		-
1456		- var settings = (typeof mxchatChat !== 'undefined') ? mxchatChat : {};
1457		- var headerTitle = settings.print_header_title || 'Chat transcript';
1458		- var now = new Date();
1459		- var stamp = now.toLocaleString();
1460		-
1461		- var lines = [];
1462		- lines.push('# ' + headerTitle);
1463		- lines.push('');
1464		- lines.push('Exported: ' + stamp);
1465		- lines.push('');
1466		- lines.push('---');
1467		- lines.push('');
1468		-
1469		- $chatBox.find('.user-message, .bot-message, .agent-message').each(function() {
1470		- var $msg = $(this);
1471		- // Skip thinking placeholders and any in-flight temporary messages.
1472		- if ($msg.find('.thinking-dots').length) return;
1473		- if ($msg.hasClass('temporary-message')) return;
1474		-
1475		- var sender;
1476		- if ($msg.hasClass('user-message')) sender = 'User';
1477		- else if ($msg.hasClass('agent-message')) sender = 'Live Agent';
1478		- else sender = 'AI Agent';
1479		-
1480		- // Strip interactive UI from the cloned message so we get the conversation text.
1481		- var $clone = $msg.clone();
1482		- $clone.find('.copy-button, .message-toolbar, .mxchat-copy, button, script, style').remove();
1483		- var text = $clone.text().replace(/ /g, ' ').replace(/[ \t]+\n/g, '\n').replace(/\n{3,}/g, '\n\n').trim();
1484		- if (!text) return;
1485		-
1486		- lines.push('**' + sender + '**');
1487		- lines.push('');
1488		- lines.push(text);
1489		- lines.push('');
1490		- });
1491		-
1492		- var content = lines.join('\n');
1493		- var iso = now.toISOString().replace(/[:.]/g, '-').slice(0, 19);
1494		- var fname = 'mxchat-transcript-' + iso + '.md';
1495		- var blob = new Blob([content], { type: 'text/markdown;charset=utf-8' });
1496		- var url = URL.createObjectURL(blob);
1497		- var a = document.createElement('a');
1498		- a.href = url;
1499		- a.download = fname;
1500		- a.style.display = 'none';
1501		- document.body.appendChild(a);
1502		- a.click();
1503		- setTimeout(function() {
1504		- if (a.parentNode) a.parentNode.removeChild(a);
1505		- URL.revokeObjectURL(url);
1506		- }, 100);
1507		-}
1508		-
1509		-// Reads the bot bubble's actual computed bg+fg and writes them as CSS vars
1510		-// on the menu wrap, so the dropdown matches whatever paints the bubble —
1511		-// saved options, AI theme CSS, or the mxchat-theme add-on.
1512		-function mxchatSyncMenuColors(botId, $wrap) {
1513		- if (!$wrap || !$wrap.length) return;
1514		- var $bot = $wrap.closest('.mxchat-chatbot-wrapper').find('.bot-message').not('.temporary-message').first();
1515		- if (!$bot.length) return;
1516		- var cs = window.getComputedStyle($bot[0]);
1517		- if (cs.backgroundColor && cs.backgroundColor !== 'rgba(0, 0, 0, 0)' && cs.backgroundColor !== 'transparent') {
1518		- $wrap[0].style.setProperty('--mxchat-menu-bg', cs.backgroundColor);
1519		- }
1520		- // Bot text color usually lives on a child div, not .bot-message itself.
1521		- var $textChild = $bot.find('[style*="color"]').first();
1522		- var fg = ($textChild.length ? window.getComputedStyle($textChild[0]).color : cs.color);
1523		- if (fg) $wrap[0].style.setProperty('--mxchat-menu-fg', fg);
1524		-}
1525		-
1526		-// One-time per-widget init: renders menu items, wires open/close,
1527		-// outside-click, Escape, and arrow-key navigation. If no items, hides the trigger.
1528		-function mxchatInitHeaderMenu(botId) {
1529		- var $wrap = $('.mxchat-header-menu-wrap[data-bot-id="' + botId + '"]').first();
1530		- if (!$wrap.length || $wrap.data('mxchatMenuReady')) return;
1531		-
1532		- var $trigger = $wrap.find('.mxchat-menu-trigger');
1533		- var $menu = $wrap.find('.mxchat-header-menu');
1534		- var items = mxchatGetHeaderMenuItems(botId);
1535		-
1536		- // Initial color sync — covers normal page load.
1537		- mxchatSyncMenuColors(botId, $wrap);
1538		-
1539		- if (!items.length) {
1540		- $trigger.hide();
1541		- $menu.hide();
1542		- $wrap.data('mxchatMenuReady', true);
1543		- return;
1544		- }
1545		-
1546		- // Build the menu items.
1547		- $menu.empty();
1548		- items.forEach(function(item, idx) {
1549		- var $btn = $('<button>', {
1550		- type: 'button',
1551		- 'class': 'mxchat-menu-item',
1552		- 'role': 'menuitem',
1553		- 'tabindex': '-1',
1554		- 'data-menu-id': item.id,
1555		- html: '<span class="mxchat-menu-item-icon">' + item.icon + '</span>' +
1556		- '<span class="mxchat-menu-item-label"></span>'
1557		- });
1558		- $btn.find('.mxchat-menu-item-label').text(item.label);
1559		- $btn.on('click', function(e) {
1560		- e.preventDefault();
1561		- e.stopPropagation();
1562		- closeMenu();
1563		- try { item.action(); } catch (err) { /* no-op */ }
1564		- });
1565		- $menu.append($btn);
1566		- });
1567		-
1568		- function openMenu() {
1569		- // Re-sync each open in case the active theme changed since init.
1570		- mxchatSyncMenuColors(botId, $wrap);
1571		- $menu.prop('hidden', false).attr('aria-hidden', 'false').addClass('is-open');
1572		- $trigger.attr('aria-expanded', 'true');
1573		- // Focus the first item for keyboard users
1574		- setTimeout(function() {
1575		- $menu.find('.mxchat-menu-item').first().attr('tabindex', '0').trigger('focus');
1576		- }, 0);
1577		- }
1578		- function closeMenu(returnFocus) {
1579		- $menu.prop('hidden', true).attr('aria-hidden', 'true').removeClass('is-open');
1580		- $trigger.attr('aria-expanded', 'false');
1581		- $menu.find('.mxchat-menu-item').attr('tabindex', '-1');
1582		- if (returnFocus) $trigger.trigger('focus');
1583		- }
1584		-
1585		- // Toggle on trigger click — stop propagation so the .chatbot-top-bar
1586		- // click-to-collapse handler does not fire.
1587		- $trigger.on('click', function(e) {
1588		- e.preventDefault();
1589		- e.stopPropagation();
1590		- if ($menu.hasClass('is-open')) closeMenu();
1591		- else openMenu();
1592		- });
1593		-
1594		- // Don't let clicks inside the menu bubble to the top-bar collapse handler.
1595		- $menu.on('click', function(e) {
1596		- e.stopPropagation();
1597		- });
1598		-
1599		- // Outside click closes the menu.
1600		- $(document).on('click.mxchatMenu-' + botId, function(e) {
1601		- if (!$menu.hasClass('is-open')) return;
1602		- if ($wrap.has(e.target).length || $wrap.is(e.target)) return;
1603		- closeMenu();
1604		- });
1605		-
1606		- // Keyboard: Escape closes and returns focus; arrow keys move focus; Enter activates.
1607		- $menu.on('keydown', '.mxchat-menu-item', function(e) {
1608		- var $items = $menu.find('.mxchat-menu-item');
1609		- var idx = $items.index(this);
1610		- if (e.key === 'Escape') {
1611		- e.preventDefault();
1612		- closeMenu(true);
1613		- } else if (e.key === 'ArrowDown') {
1614		- e.preventDefault();
1615		- var $next = $items.eq((idx + 1) % $items.length);
1616		- $items.attr('tabindex', '-1');
1617		- $next.attr('tabindex', '0').trigger('focus');
1618		- } else if (e.key === 'ArrowUp') {
1619		- e.preventDefault();
1620		- var $prev = $items.eq((idx - 1 + $items.length) % $items.length);
1621		- $items.attr('tabindex', '-1');
1622		- $prev.attr('tabindex', '0').trigger('focus');
1623		- } else if (e.key === 'Enter' || e.key === ' ') {
1624		- e.preventDefault();
1625		- $(this).trigger('click');
1626		- }
1627		- });
1628		- $trigger.on('keydown', function(e) {
1629		- if (e.key === 'Escape' && $menu.hasClass('is-open')) {
1630		- e.preventDefault();
1631		- closeMenu(true);
1632		- } else if ((e.key === 'ArrowDown' || e.key === 'Enter' || e.key === ' ') && !$menu.hasClass('is-open')) {
1633		- e.preventDefault();
1634		- openMenu();
1635		- }
1636		- });
1637		-
1638		- $wrap.data('mxchatMenuReady', true);
1639		-}
1640		-
1641		-// Initialize header menus for every rendered widget on DOM ready.
1642		-$(function() {
1643		- $('.mxchat-header-menu-wrap').each(function() {
1644		- var botId = $(this).data('bot-id');
1645		- if (botId) mxchatInitHeaderMenu(botId);
1646		- });
1647		-});
1648		-
1649		-function appendMessage(sender, messageText = '', messageHtml = '', images = [], isTemporary = false, botId = 'default') {
	717	+
	718	+function appendMessage(sender, messageText = '', messageHtml = '', images = [], isTemporary = false) {
1650	719	try {
1651	720	// Determine styles based on sender type
1652	721	let messageClass, bgColor, fontColor;
1653	722
		@@ -1668,29 +737,25 @@
1668	737	}
1669	738
1670	739	const messageDiv = $('<div>')
1671	740	.addClass(messageClass)
1672		- .attr('dir', 'auto');
1673		-
1674		- // Only apply inline colors if AI theme is not active (let CSS handle it)
1675		- var skipColors = shouldSkipInlineColors(botId);
1676		- if (skipColors) {
1677		- messageDiv.css({
1678		- 'margin-bottom': '1em'
1679		- });
1680		- } else {
1681		- messageDiv.css({
	741	+ .attr('dir', 'auto')
	742	+ .css({
1682	743	'background': bgColor,
1683	744	'color': fontColor,
1684	745	'margin-bottom': '1em'
1685	746	});
	747	+
	748	+ // Process the message content based on sender
	749	+ let fullMessage;
	750	+ if (sender === "user") {
	751	+ // For user messages, apply linkify after sanitization
	752	+ fullMessage = linkify(formatBoldText(convertNewlinesToBreaks(formatCodeBlocks(messageText))));
	753	+ } else {
	754	+ // For bot/agent messages, preserve HTML
	755	+ fullMessage = messageText;
1686	756	}
1687	757
1688		- // Process the message content - always run linkify to convert markdown
1689		- // links and format text. linkify() handles existing HTML safely via
1690		- // negative lookaheads that skip URLs already inside <a> tags.
1691		- let fullMessage = linkify(messageText);
1692		-
1693	758	// Add images if provided
1694	759	if (images && images.length > 0) {
1695	760	fullMessage += '<div class="image-gallery" dir="auto">';
1696	761	images.forEach(img => {
		@@ -1696,9 +761,9 @@
1696	761	images.forEach(img => {
1697	762	const safeTitle = sanitizeUserInput(img.title);
1698	763	const safeUrl = encodeURI(img.image_url);
1699	764	const safeThumbnail = encodeURI(img.thumbnail_url);
1700		-
	765	+
1701	766	fullMessage += `
1702	767	<div style="margin-bottom: 10px;">
1703	768	<strong>${safeTitle}</strong><br>
1704	769	<a href="${safeUrl}" target="_blank">
		@@ -1710,14 +775,9 @@
1710	775	}
1711	776
1712	777	// Append HTML content if provided
1713	778	if (messageHtml && sender !== "user") {
1714		- // Only add line breaks if there's actual text content before the HTML
1715		- if (fullMessage && fullMessage.trim()) {
1716		- fullMessage += '<br><br>' + messageHtml;
1717		- } else {
1718		- fullMessage = messageHtml;
1719		- }
	779	+ fullMessage += '<br><br>' + messageHtml;
1720	780	}
1721	781
1722	782	messageDiv.html(fullMessage);
1723	783
		@@ -1724,66 +784,58 @@
1724	784	if (isTemporary) {
1725	785	messageDiv.addClass('temporary-message');
1726	786	}
1727	787
1728		- // Append to the correct chatbot instance's chat-box
1729		- var $chatBox = getElement(botId, 'chat-box');
1730		- messageDiv.hide().appendTo($chatBox).fadeIn(300, function() {
	788	+ messageDiv.hide().appendTo('#chat-box').fadeIn(300, function() {
1731	789	// FIXED: Use event delegation for link tracking
1732	790	if (sender === "bot" || sender === "agent") {
1733		- attachLinkTracking(messageDiv, messageText, botId);
	791	+ attachLinkTracking(messageDiv, messageText);
1734	792	}
1735		-
	793	+
1736	794	if (sender === "bot") {
1737		- const lastUserMessage = $chatBox.find('.user-message').last();
	795	+ const lastUserMessage = $('#chat-box').find('.user-message').last();
1738	796	if (lastUserMessage.length) {
1739		- scrollElementToTop(lastUserMessage, botId);
	797	+ scrollElementToTop(lastUserMessage);
1740	798	}
1741	799	}
1742		-
1743		- if ((sender === "bot" || sender === "agent") && !isTemporary) {
1744		- if (typeof mxchatInitHeaderMenu === 'function') mxchatInitHeaderMenu(botId);
1745		- }
1746	800	});
1747	801
1748	802	if (messageText.id) {
1749		- var instance = MxChatInstances.get(botId);
1750		- instance.lastSeenMessageId = messageText.id;
1751		- hideNotification(botId);
	803	+ lastSeenMessageId = messageText.id;
	804	+ hideNotification();
1752	805	}
1753	806	} catch (error) {
1754		- // Error rendering message - silently continue
	807	+ console.error("Error rendering message:", error);
1755	808	}
1756	809	}
1757	810
1758		-// Helper function to attach link tracking with proper event handling
1759		-function attachLinkTracking(messageDiv, messageText, botId) {
1760		- botId = botId || 'default';
	811	+// NEW: Helper function to attach link tracking with proper event handling
	812	+function attachLinkTracking(messageDiv, messageText) {
1761	813	// Use a slight delay to ensure DOM is ready
1762	814	setTimeout(function() {
1763	815	const links = messageDiv.find('a[href]').not('[data-tracked]');
1764		-
	816	+
1765	817	links.each(function() {
1766	818	const $link = $(this);
1767	819	const originalHref = $link.attr('href');
1768		-
	820	+
1769	821	// Mark as tracked to avoid duplicate handlers
1770	822	$link.attr('data-tracked', 'true');
1771		-
	823	+
1772	824	// Only track external URLs
1773	825	if (originalHref && (originalHref.startsWith('http://') || originalHref.startsWith('https://'))) {
1774	826	// Remove any existing click handlers first
1775	827	$link.off('click.tracking');
1776		-
	828	+
1777	829	// Add new click handler with namespace
1778	830	$link.on('click.tracking', function(e) {
1779	831	e.preventDefault();
1780	832	e.stopPropagation();
1781		-
1782		- const messageContext = typeof messageText === 'string'
1783		- ? messageText.substring(0, 200)
	833	+
	834	+ const messageContext = typeof messageText === 'string'
	835	+ ? messageText.substring(0, 200)
1784	836	: '';
1785		-
	837	+
1786	838	// Track the click
1787	839	$.ajax({
1788	840	url: mxchatChat.ajax_url,
1789	841	type: 'POST',
		@@ -1788,9 +840,9 @@
1788	840	url: mxchatChat.ajax_url,
1789	841	type: 'POST',
1790	842	data: {
1791	843	action: 'mxchat_track_url_click',
1792		- session_id: getChatSession(botId),
	844	+ session_id: getChatSession(),
1793	845	url: originalHref,
1794	846	message_context: messageContext,
1795	847	nonce: mxchatChat.nonce
1796	848	},
		@@ -1802,9 +854,9 @@
1802	854	window.location.href = originalHref;
1803	855	}
1804	856	}
1805	857	});
1806		-
	858	+
1807	859	return false; // Extra insurance to prevent default
1808	860	});
1809	861	}
1810	862	});
		@@ -1810,12 +862,11 @@
1810	862	});
1811	863	}, 100); // Small delay to ensure DOM is ready
1812	864	}
1813	865
1814		-function replaceLastMessage(sender, responseText, responseHtml = '', images = [], botId = 'default') {
	866	+function replaceLastMessage(sender, responseText, responseHtml = '', images = []) {
1815	867	var messageClass = sender === "user" ? "user-message" : sender === "agent" ? "agent-message" : "bot-message";
1816		- var $chatBox = getElement(botId, 'chat-box');
1817		- var lastMessageDiv = $chatBox.find('.bot-message.temporary-message, .agent-message.temporary-message').last();
	868	+ var lastMessageDiv = $('#chat-box').find('.bot-message.temporary-message, .agent-message.temporary-message').last();
1818	869
1819	870	// Determine styles
1820	871	let bgColor, fontColor;
1821	872	if (sender === "user") {
		@@ -1828,20 +879,11 @@
1828	879	bgColor = botMessageBgColor;
1829	880	fontColor = botMessageFontColor;
1830	881	}
1831	882
1832		- // Always run linkify to convert markdown links and format text.
1833		- // linkify() already handles existing HTML (its URL patterns use negative lookaheads
1834		- // to avoid double-processing URLs that are already inside <a> tags).
1835		- var fullMessage = linkify(responseText);
1836		-
	883	+ var fullMessage = linkify(formatBoldText(convertNewlinesToBreaks(formatCodeBlocks(responseText))));
1837	884	if (responseHtml) {
1838		- // Only add line breaks if there's actual text content before the HTML
1839		- if (fullMessage && fullMessage.trim()) {
1840		- fullMessage += '<br><br>' + responseHtml;
1841		- } else {
1842		- fullMessage = responseHtml;
1843		- }
	885	+ fullMessage += '<br><br>' + responseHtml;
1844	886	}
1845	887
1846	888	if (images.length > 0) {
1847	889	fullMessage += '<div class="image-gallery" dir="auto">';
		@@ -1857,427 +899,158 @@
1857	899	fullMessage += '</div>';
1858	900	}
1859	901
1860	902	if (lastMessageDiv.length) {
1861		- // Replace content immediately to prevent visual gap between thinking dots and response
1862		- lastMessageDiv
1863		- .html(fullMessage)
1864		- .removeClass('bot-message user-message temporary-message')
1865		- .addClass(messageClass)
1866		- .attr('dir', 'auto');
1867		-
1868		- // Only apply inline colors if AI theme is not active (let CSS handle it)
1869		- var skipColors = mxchatChat.skip_inline_colors || shouldSkipInlineColors(botId);
1870		- if (!skipColors) {
1871		- lastMessageDiv.css({
1872		- 'background-color': bgColor,
1873		- 'color': fontColor,
1874		- });
1875		- }
1876		-
1877		- // Handle link tracking and scroll
1878		- if (sender === "bot" || sender === "agent") {
1879		- attachLinkTracking(lastMessageDiv, responseText, botId);
1880		-
1881		- const lastUserMessage = $chatBox.find('.user-message').last();
1882		- if (lastUserMessage.length) {
1883		- scrollElementToTop(lastUserMessage, botId);
1884		- }
1885		- // Show notification if chat is hidden
1886		- var $floatingChatbot = getElement(botId, 'floating-chatbot');
1887		- if ($floatingChatbot.hasClass('hidden')) {
1888		- showNotification(botId);
1889		- }
1890		- }
1891		-
1892		- // Re-enable chat input after response is displayed
1893		- enableChatInput(botId);
1894		-
1895		- if (sender === "bot" || sender === "agent") {
1896		- if (typeof mxchatInitHeaderMenu === 'function') mxchatInitHeaderMenu(botId);
1897		- }
	903	+ lastMessageDiv.fadeOut(200, function() {
	904	+ $(this)
	905	+ .html(fullMessage)
	906	+ .removeClass('bot-message user-message')
	907	+ .addClass(messageClass)
	908	+ .attr('dir', 'auto')
	909	+ .css({
	910	+ 'background-color': bgColor,
	911	+ 'color': fontColor,
	912	+ })
	913	+ .removeClass('temporary-message')
	914	+ .fadeIn(200, function() {
	915	+ // FIXED: Use the helper function for link tracking
	916	+ if (sender === "bot" || sender === "agent") {
	917	+ attachLinkTracking($(this), responseText);
	918	+ }
	919	+
	920	+ if (sender === "bot" || sender === "agent") {
	921	+ const lastUserMessage = $('#chat-box').find('.user-message').last();
	922	+ if (lastUserMessage.length) {
	923	+ scrollElementToTop(lastUserMessage);
	924	+ }
	925	+ // Show notification if chat is hidden
	926	+ if ($('#floating-chatbot').hasClass('hidden')) {
	927	+ showNotification();
	928	+ }
	929	+ }
	930	+ });
	931	+ });
1898	932	} else {
1899		- appendMessage(sender, responseText, responseHtml, images, false, botId);
1900		- // Re-enable chat input after response is displayed
1901		- enableChatInput(botId);
	933	+ appendMessage(sender, responseText, responseHtml, images);
1902	934	}
1903	935	}
1904	936
1905	937
1906		- function appendThinkingMessage(botId) {
1907		- botId = botId || 'default';
	938	+ function appendThinkingMessage() {
	939	+ // Remove any existing thinking dots first
	940	+ $('.thinking-dots').remove();
1908	941
1909		- // Don't show thinking dots in live agent mode - message is just forwarded to a human
1910		- var indicator = getElementDOM(botId, 'chat-mode-indicator');
1911		- if (indicator && indicator.textContent === 'Live Agent') {
1912		- return;
1913		- }
1914		-
1915		- var $chatBox = getElement(botId, 'chat-box');
1916		-
1917		- // Remove any existing thinking dots in this bot's chat first
1918		- $chatBox.find('.thinking-dots').remove();
1919		-
1920		- // Check if we should skip inline colors (AI theme is active)
1921		- var skipColors = shouldSkipInlineColors(botId);
1922		-
1923	942	// Retrieve the bot message font color and background color
1924	943	var botMessageFontColor = mxchatChat.bot_message_font_color;
1925	944	var botMessageBgColor = mxchatChat.bot_message_bg_color;
1926	945
1927		- // Build thinking dots HTML - skip inline colors if AI theme is active
1928		- var dotStyle = skipColors ? '' : ' style="background-color: ' + botMessageFontColor + ';"';
	946	+
1929	947	var thinkingHtml = '<div class="thinking-dots-container">' +
1930	948	'<div class="thinking-dots">' +
1931		- '<span class="dot"' + dotStyle + '></span>' +
1932		- '<span class="dot"' + dotStyle + '></span>' +
1933		- '<span class="dot"' + dotStyle + '></span>' +
	949	+ '<span class="dot" style="background-color: ' + botMessageFontColor + ';"></span>' +
	950	+ '<span class="dot" style="background-color: ' + botMessageFontColor + ';"></span>' +
	951	+ '<span class="dot" style="background-color: ' + botMessageFontColor + ';"></span>' +
1934	952	'</div>' +
1935	953	'</div>';
1936	954
1937		- // Append the thinking dots to this bot's chat container - skip inline colors if AI theme is active
1938		- var messageStyle = skipColors ? '' : ' style="background-color: ' + botMessageBgColor + '; color: ' + botMessageFontColor + ';"';
1939		- $chatBox.append('<div class="bot-message temporary-message"' + messageStyle + '>' + thinkingHtml + '</div>');
1940		- scrollToBottom(botId);
	955	+ // Append the thinking dots to the chat container (or within the temporary message div)
	956	+ $("#chat-box").append('<div class="bot-message temporary-message" style="background-color: ' + botMessageBgColor + ';">' + thinkingHtml + '</div>');
	957	+ scrollToBottom();
1941	958	}
	959	+
	960	+ function removeThinkingDots() {
	961	+ $('.thinking-dots').closest('.temporary-message').remove();
	962	+ }
1942	963
1943		- function removeThinkingDots(botId) {
1944		- botId = botId || 'default';
1945		- var $chatBox = getElement(botId, 'chat-box');
1946		- // Remove by temporary-message class first, then fall back to any bot-message containing thinking dots
1947		- $chatBox.find('.thinking-dots').closest('.temporary-message').remove();
1948		- $chatBox.find('.bot-message .thinking-dots').closest('.bot-message').remove();
1949		- }
1950	964
1951	965	// ====================================
1952	966	// TEXT FORMATTING & PROCESSING
1953	967	// ====================================
1954	968
	969	+
1955	970	function linkify(inputText) {
1956		- if (!inputText) {
1957		- return '';
1958		- }
	971	+ if (!inputText) return '';
	972	+
	973	+ // Process markdown headers
	974	+ let processedText = formatMarkdownHeaders(inputText);
	975	+
	976	+ // Process markdown links
	977	+ const markdownLinkPattern = /\[([^\]]+)\]\((https?:\/\/[^\s]+)\)/g;
	978	+ processedText = processedText.replace(markdownLinkPattern, (match, text, url) => {
	979	+ const safeUrl = encodeURI(url);
	980	+ const safeText = sanitizeUserInput(text);
	981	+ return `<a href="${safeUrl}" target="${linkTarget}">${safeText}</a>`;
	982	+ });
1959	983
1960		- // Helper function to check if URL is already encoded
1961		- function isUrlEncoded(url) {
1962		- // Check for % followed by exactly 2 hex digits
1963		- return /%[0-9a-fA-F]{2}/.test(url);
1964		- }
	984	+ // Process phone numbers (tel:)
	985	+ const phonePattern = /\[([^\]]+)\]\((tel:[\d+]+)\)/g;
	986	+ processedText = processedText.replace(phonePattern, (match, text, phone) => {
	987	+ const safePhone = encodeURI(phone);
	988	+ const safeText = sanitizeUserInput(text);
	989	+ return `<a href="${safePhone}">${safeText}</a>`;
	990	+ });
1965	991
1966		- // Helper function to safely encode URLs only if needed
1967		- function safeEncodeUrl(url) {
1968		- // If URL already contains encoded characters, return as-is
1969		- if (isUrlEncoded(url)) {
1970		- return url;
1971		- }
1972		- // Otherwise, encode it
1973		- return encodeURI(url);
1974		- }
1975		-
1976		- // Process markdown headers FIRST
1977		- let processedText = formatMarkdownHeaders(inputText);
1978		-
1979		- // Process text styling (bold, italic, strikethrough)
1980		- processedText = formatTextStyling(processedText);
1981		-
1982		- // Process code blocks BEFORE processing links
1983		- processedText = formatCodeBlocks(processedText);
1984		-
1985		- // Process markdown tables BEFORE converting newlines to paragraphs
1986		- processedText = formatMarkdownTables(processedText);
1987		-
1988		- // NOW convert to paragraphs
1989		- processedText = convertNewlinesToBreaks(processedText);
1990		-
1991		- // IMPORTANT: Handle citation-style brackets FIRST [URL]
1992		- // This prevents them from being processed as markdown links
1993		- // Match [URL] where URL is a complete URL in square brackets (common in AI citations)
1994		- processedText = processedText.replace(/\[(https?:\/\/[^\]]+)\]/g, (match, url) => {
1995		- // Clean the URL of any trailing punctuation
1996		- let cleanUrl = url.replace(/[.,;!?]+$/, '');
1997		- const safeUrl = safeEncodeUrl(cleanUrl);
1998		- // Return as a proper link without the brackets
1999		- return `<a href="${safeUrl}" target="${linkTarget}">${cleanUrl}</a>`;
2000		- });
2001		-
2002		- // Process markdown links: [text](url) and [](url)
2003		- // Uses balanced parenthesis matching to handle URLs containing parens
2004		- // (e.g. PDF filenames with dates like (2025-08-28).pdf)
2005		- processedText = (function(input) {
2006		- var result = '';
2007		- var i = 0;
2008		- while (i < input.length) {
2009		- // Look for [ at current position
2010		- if (input[i] === '[') {
2011		- // Find closing ]
2012		- var closeBracket = input.indexOf(']', i + 1);
2013		- if (closeBracket === -1 || closeBracket + 1 >= input.length || input[closeBracket + 1] !== '(') {
2014		- result += input[i];
2015		- i++;
2016		- continue;
2017		- }
2018		- var linkText = input.substring(i + 1, closeBracket);
2019		- // Check if URL starts with http
2020		- var urlStart = closeBracket + 2;
2021		- if (!input.substring(urlStart).match(/^https?:\/\//)) {
2022		- result += input[i];
2023		- i++;
2024		- continue;
2025		- }
2026		- // Find balanced closing paren
2027		- var depth = 1;
2028		- var j = urlStart;
2029		- while (j < input.length && depth > 0) {
2030		- if (input[j] === '(') depth++;
2031		- else if (input[j] === ')') depth--;
2032		- if (depth > 0) j++;
2033		- }
2034		- if (depth !== 0) {
2035		- result += input[i];
2036		- i++;
2037		- continue;
2038		- }
2039		- var url = input.substring(urlStart, j);
2040		- var cleanUrl = url.replace(/[\].,;!?]+$/, '');
2041		- var encodedUrl = safeEncodeUrl(cleanUrl);
2042		- if (!linkText || !linkText.trim()) {
2043		- result += '<a href="' + encodedUrl + '" target="' + linkTarget + '">' + cleanUrl + '</a>';
2044		- } else {
2045		- var safeText = sanitizeUserInput(linkText);
2046		- result += '<a href="' + encodedUrl + '" target="' + linkTarget + '">' + safeText + '</a>';
2047		- }
2048		- i = j + 1; // Skip past the closing )
2049		- } else {
2050		- result += input[i];
2051		- i++;
2052		- }
2053		- }
2054		- return result;
2055		- })(processedText);
2056		-
2057		- // Process phone numbers: [text](tel:number)
2058		- const phonePattern = /\[([^\]]+)\]\((tel:[\d+\-\s()]+)\)/g;
2059		- processedText = processedText.replace(phonePattern, (match, text, phone) => {
2060		- const safePhone = safeEncodeUrl(phone);
2061		- const safeText = sanitizeUserInput(text);
2062		- return `<a href="${safePhone}">${safeText}</a>`;
2063		- });
2064		-
2065		- // Process mailto links: [text](mailto:email)
2066		- const mailtoPattern = /\[([^\]]+)\]\((mailto:[^\)]+)\)/g;
2067		- processedText = processedText.replace(mailtoPattern, (match, text, mailto) => {
2068		- const safeMailto = safeEncodeUrl(mailto);
2069		- const safeText = sanitizeUserInput(text);
2070		- return `<a href="${safeMailto}">${safeText}</a>`;
2071		- });
2072		-
2073		- // Process standalone URLs - but NOT if they're already in <a> tags or brackets
2074		- // Updated pattern to be more careful about what it matches
2075		- const urlPattern = /(^|[^">=\[\]])(https?:\/\/[^\s<"\[\]]+)(?![^<]*<\/a>)(?!\])/gim;
2076		- processedText = processedText.replace(urlPattern, (match, prefix, url) => {
2077		- // Extra check: make sure this isn't already linked
2078		- if (match.includes('href=') || match.includes('</a>')) {
2079		- return match;
2080		- }
	992	+ // Process standalone URLs
	993	+ const urlPattern = /(^|[^">])(https?:\/\/[^\s<]+)/gim;
	994	+ processedText = processedText.replace(urlPattern, (match, prefix, url) => {
	995	+ const safeUrl = encodeURI(url);
	996	+ return `${prefix}<a href="${safeUrl}" target="${linkTarget}">${url}</a>`;
	997	+ });
2081	998
2082		- // Clean trailing punctuation
2083		- let cleanUrl = url.replace(/[.,;!?)]+$/, '');
2084		- const safeUrl = safeEncodeUrl(cleanUrl);
2085		- return `${prefix}<a href="${safeUrl}" target="${linkTarget}">${cleanUrl}</a>`;
2086		- });
2087		-
2088		- // Process www. URLs - but NOT if they're already in <a> tags or brackets
2089		- const wwwPattern = /(^|[^">/\[\]])(www\.[\S]+)(?![^<]*<\/a>)(?!\])/gim;
2090		- processedText = processedText.replace(wwwPattern, (match, prefix, url) => {
2091		- // Extra check: make sure this isn't already linked
2092		- if (match.includes('href=') || match.includes('</a>')) {
2093		- return match;
2094		- }
	999	+ // Process www. URLs
	1000	+ const wwwPattern = /(^|[^">])(www\.[\S]+(\b|$))(?![^<]*<\/a>)/gim;
	1001	+ processedText = processedText.replace(wwwPattern, (match, prefix, url) => {
	1002	+ const safeUrl = encodeURI(`http://${url}`);
	1003	+ return `${prefix}<a href="${safeUrl}" target="${linkTarget}">${url}</a>`;
	1004	+ });
2095	1005
2096		- // Clean trailing punctuation
2097		- let cleanUrl = url.replace(/[.,;!?)]+$/, '');
2098		- const safeUrl = safeEncodeUrl(`http://${cleanUrl}`);
2099		- return `${prefix}<a href="${safeUrl}" target="${linkTarget}">${cleanUrl}</a>`;
2100		- });
	1006	+ // Add this after your phone pattern
	1007	+ const mailtoPattern = /\[([^\]]+)\]\((mailto:[^\)]+)\)/g;
	1008	+ processedText = processedText.replace(mailtoPattern, (match, text, mailto) => {
	1009	+ const safeMailto = encodeURI(mailto);
	1010	+ const safeText = sanitizeUserInput(text);
	1011	+ return `<a href="${safeMailto}">${safeText}</a>`;
	1012	+ });
2101	1013
2102		- return processedText;
2103		-}
	1014	+ return processedText;
	1015	+ }
2104	1016
2105	1017	function formatMarkdownHeaders(text) {
2106	1018	// Handle h1 to h6 headers
2107		- return text.replace(/^(#{1,6})\s+(.+)$/gm, function(match, hashes, content) {
	1019	+ return text.replace(/^(#{1,6})\s(.+)$/gm, function(match, hashes, content) {
2108	1020	const level = hashes.length;
2109		- return `<h${level} class="chat-heading chat-heading-${level}">${content.trim()}</h${level}>`;
	1021	+ return `<h${level} class="chat-heading">${content}</h${level}>`;
2110	1022	});
2111	1023	}
2112	1024
2113		-function formatTextStyling(text) {
2114		- // IMPORTANT: Protect BOTH HTML href and Markdown URLs from formatting
2115		- const protectedSegments = [];
2116		- let protectedText = text;
2117		-
2118		- // Step 1a: Protect HTML href="..." attributes
2119		- protectedText = protectedText.replace(/href\s*=\s*["']([^"']+)["']/gi, function(match) {
2120		- const placeholder = `__PROTECTED_${protectedSegments.length}__`;
2121		- protectedSegments.push(match);
2122		- return placeholder;
2123		- });
2124		-
2125		- // Step 1b: Protect Markdown links [text](url)
2126		- // This is crucial - we need to protect the URLs in markdown format
2127		- protectedText = protectedText.replace(/\[([^\]]*)\]\(([^)]+)\)/g, function(match) {
2128		- const placeholder = `__PROTECTED_${protectedSegments.length}__`;
2129		- protectedSegments.push(match);
2130		- return placeholder;
2131		- });
2132		-
2133		- // Step 1c: Also protect bare URLs that might exist
2134		- protectedText = protectedText.replace(/(https?:\/\/[^\s<>"]+)/gi, function(match) {
2135		- const placeholder = `__PROTECTED_${protectedSegments.length}__`;
2136		- protectedSegments.push(match);
2137		- return placeholder;
2138		- });
2139		-
2140		- // Step 2: Now apply text styling to the protected text
2141		- // Handle bold text (**text**)
2142		- protectedText = protectedText.replace(/\*\*(.*?)\*\*/g, '<strong>$1</strong>');
2143		-
2144		- // Handle italic text (*text* or _text_) - Safari-compatible (no lookbehind)
2145		- // Match single asterisks that aren't part of bold (**) by checking they're not followed/preceded by another *
2146		- protectedText = protectedText.replace(/(?!\*\*)\*([^*\n]+)\*(?!\*)/g, '<em>$1</em>');
2147		-
2148		- // Handle underscores for italic - Safari-compatible (no lookbehind)
2149		- // Exclude __PROTECTED_N__ placeholders by checking the content doesn't contain PROTECTED
2150		- protectedText = protectedText.replace(/(?!__)_((?!PROTECTED)[^_\n]+)_(?!_)/g, '<em>$1</em>');
2151		-
2152		- // Handle strikethrough (~~text~~)
2153		- protectedText = protectedText.replace(/~~(.*?)~~/g, '<del>$1</del>');
2154		-
2155		- // Step 3: Restore all protected segments
2156		- protectedSegments.forEach((original, index) => {
2157		- const placeholder = `__PROTECTED_${index}__`;
2158		- protectedText = protectedText.replace(placeholder, original);
2159		- });
2160		-
2161		- return protectedText;
2162		-}
2163	1025	function formatBoldText(text) {
2164		- // This function is kept for compatibility but now uses formatTextStyling
2165		- return formatTextStyling(text);
	1026	+ return text.replace(/\*\*(.*?)\*\*/g, '<strong>$1</strong>');
2166	1027	}
2167	1028
2168		-function convertNewlinesToBreaks(text) {
2169		- // Split the text into paragraphs (marked by double newlines or multiple <br> tags)
2170		- const paragraphs = text.split(/(?:\n\n|\<br\>\s*\<br\>)/g);
	1029	+ function convertNewlinesToBreaks(text) {
	1030	+ // Split the text into paragraphs (marked by double newlines or multiple <br> tags)
	1031	+ const paragraphs = text.split(/(?:\n\n|\<br\>\s*\<br\>)/g);
	1032	+
	1033	+ // Wrap each paragraph in <p> tags
	1034	+ return paragraphs
	1035	+ .map(para => `<p>${para.trim()}</p>`)
	1036	+ .join('');
	1037	+ }
2171	1038
2172		- // Filter out empty paragraphs and wrap each paragraph in <p> tags
2173		- return paragraphs
2174		- .map(para => para.trim())
2175		- .filter(para => para.length > 0) // Remove empty paragraphs
2176		- .map(para => `<p>${para}</p>`)
2177		- .join('');
2178		-}
2179	1039	function formatCodeBlocks(text) {
2180		- // Handle fenced code blocks with language specification (```language)
2181		- text = text.replace(/```(\w+)?\n?([\s\S]*?)```/g, (match, language, code) => {
2182		- const lang = language || 'text';
2183		- const escapedCode = escapeHtml(code.trim());
2184		- return `<div class="mxchat-code-block-container">
2185		- <div class="mxchat-code-header">
2186		- <span class="mxchat-code-language">${lang}</span>
2187		- <button class="mxchat-copy-button" aria-label="Copy to clipboard">Copy</button>
2188		- </div>
2189		- <pre class="mxchat-code-block"><code class="language-${lang}">${escapedCode}</code></pre>
2190		- </div>`;
	1040	+ // First handle raw PHP tags
	1041	+ text = text.replace(/(<\?php[\s\S]*?\?>)/g, (match) => {
	1042	+ return `<pre><code class="language-php">${escapeHtml(match)}</code></pre>`;
2191	1043	});
2192		-
2193		- // Handle inline code with single backticks
2194		- text = text.replace(/`([^`\n]+)`/g, '<code class="mxchat-inline-code">$1</code>');
2195		-
2196		- // Handle raw PHP tags (legacy support)
2197		- text = text.replace(/(<\?php[\s\S]*?\?>)/g, (match) => {
2198		- const escapedCode = escapeHtml(match);
2199		- return `<div class="mxchat-code-block-container">
2200		- <div class="mxchat-code-header">
2201		- <span class="mxchat-code-language">php</span>
2202		- <button class="mxchat-copy-button" aria-label="Copy to clipboard">Copy</button>
2203		- </div>
2204		- <pre class="mxchat-code-block"><code class="language-php">${escapedCode}</code></pre>
2205		- </div>`;
	1044	+
	1045	+ // Then handle code blocks with backticks
	1046	+ text = text.replace(/```php5?\n([\s\S]+?)```/gi, (match, code) => {
	1047	+ return `<pre><code class="language-php">${escapeHtml(code)}</code></pre>`;
2206	1048	});
2207		-
	1049	+
2208	1050	return text;
2209	1051	}
2210		-
2211		- function formatMarkdownTables(text) {
2212		- var lines = text.split('\n');
2213		- var result = [];
2214		- var i = 0;
2215		-
2216		- while (i < lines.length) {
2217		- // Check for a table: current line has pipes AND next line is a separator row
2218		- if (i + 1 < lines.length &&
2219		- lines[i].indexOf('|') !== -1 &&
2220		- /^\s*\|?[\s\-:]+(\|[\s\-:]+)+\|?\s*$/.test(lines[i + 1])) {
2221		-
2222		- var tableLines = [];
2223		- var headerLine = lines[i];
2224		- var separatorLine = lines[i + 1];
2225		- tableLines.push(headerLine);
2226		- tableLines.push(separatorLine);
2227		-
2228		- // Collect remaining table rows
2229		- var j = i + 2;
2230		- while (j < lines.length && lines[j].indexOf('|') !== -1 && lines[j].trim() !== '') {
2231		- tableLines.push(lines[j]);
2232		- j++;
2233		- }
2234		-
2235		- // Parse alignment from separator row
2236		- var sepCells = separatorLine.split('|').filter(function(c) { return c.trim() !== ''; });
2237		- var alignments = sepCells.map(function(cell) {
2238		- var trimmed = cell.trim();
2239		- if (trimmed.charAt(0) === ':' && trimmed.charAt(trimmed.length - 1) === ':') return 'center';
2240		- if (trimmed.charAt(trimmed.length - 1) === ':') return 'right';
2241		- return 'left';
2242		- });
2243		-
2244		- // Build HTML table
2245		- var html = '<div class="mxchat-table-wrapper"><table class="mxchat-table">';
2246		-
2247		- // Header row
2248		- var headerCells = tableLines[0].split('|').filter(function(c) { return c.trim() !== ''; });
2249		- html += '<thead><tr>';
2250		- headerCells.forEach(function(cell, idx) {
2251		- var align = alignments[idx] || 'left';
2252		- html += '<th style="text-align:' + align + '">' + cell.trim() + '</th>';
2253		- });
2254		- html += '</tr></thead>';
2255		-
2256		- // Body rows
2257		- html += '<tbody>';
2258		- for (var r = 2; r < tableLines.length; r++) {
2259		- var rowCells = tableLines[r].split('|').filter(function(c) { return c.trim() !== ''; });
2260		- html += '<tr>';
2261		- rowCells.forEach(function(cell, idx) {
2262		- var align = alignments[idx] || 'left';
2263		- html += '<td style="text-align:' + align + '">' + cell.trim() + '</td>';
2264		- });
2265		- html += '</tr>';
2266		- }
2267		- html += '</tbody></table></div>';
2268		-
2269		- result.push(html);
2270		- i = j;
2271		- } else {
2272		- result.push(lines[i]);
2273		- i++;
2274		- }
2275		- }
2276		-
2277		- return result.join('\n');
2278		- }
2279		-
	1052	+
2280	1053	function sanitizeUserInput(text) {
2281	1054	const div = document.createElement('div');
2282	1055	div.textContent = text;
2283	1056	return div.innerHTML;
		@@ -2282,12 +1055,12 @@
2282	1055	div.textContent = text;
2283	1056	return div.innerHTML;
2284	1057	}
2285	1058
	1059	+
2286	1060	function escapeHtml(unsafe) {
2287		- // Skip escaping if it's already escaped or contains HTML code block markup
2288		- if (unsafe.includes('&lt;') || unsafe.includes('&gt;') ||
2289		- unsafe.includes('<pre><code') || unsafe.includes('</code></pre>')) {
	1061	+ // First check if it's already a code block
	1062	+ if (unsafe.includes('<pre><code') || unsafe.includes('</code></pre>')) {
2290	1063	return unsafe;
2291	1064	}
2292	1065
2293	1066	return unsafe
		@@ -2303,25 +1076,15 @@
2303	1076	textArea.innerHTML = text;
2304	1077	return textArea.value;
2305	1078	}
2306	1079
	1080	+
2307	1081	// ====================================
2308	1082	// UI & SCROLLING CONTROLS
2309	1083	// ====================================
2310	1084
2311		- function scrollToBottom(botIdOrInstant, instant) {
2312		- // Handle backward compatibility: scrollToBottom() or scrollToBottom(true/false)
2313		- var botId = 'default';
2314		- if (typeof botIdOrInstant === 'string') {
2315		- botId = botIdOrInstant;
2316		- instant = instant || false;
2317		- } else if (typeof botIdOrInstant === 'boolean') {
2318		- instant = botIdOrInstant;
2319		- } else {
2320		- instant = false;
2321		- }
2322		-
2323		- var chatBox = getElement(botId, 'chat-box');
	1085	+ function scrollToBottom(instant = false) {
	1086	+ var chatBox = $('#chat-box');
2324	1087	if (instant) {
2325	1088	// Instantly set the scroll position to the bottom
2326	1089	chatBox.scrollTop(chatBox.prop("scrollHeight"));
2327	1090	} else {
		@@ -2330,15 +1093,15 @@
2330	1093	const scrollHeight = chatBox.prop("scrollHeight");
2331	1094	const initialScroll = chatBox.scrollTop();
2332	1095	const distance = scrollHeight - initialScroll;
2333	1096	const duration = 500; // Duration in ms
2334		-
	1097	+
2335	1098	function smoothScroll(timestamp) {
2336	1099	if (!start) start = timestamp;
2337	1100	const progress = timestamp - start;
2338	1101	const currentScroll = initialScroll + (distance * (progress / duration));
2339	1102	chatBox.scrollTop(currentScroll);
2340		-
	1103	+
2341	1104	if (progress < duration) {
2342	1105	requestAnimationFrame(smoothScroll);
2343	1106	} else {
2344	1107	chatBox.scrollTop(scrollHeight); // Ensure it's exactly at the bottom
		@@ -2343,37 +1106,33 @@
2343	1106	} else {
2344	1107	chatBox.scrollTop(scrollHeight); // Ensure it's exactly at the bottom
2345	1108	}
2346	1109	}
2347		-
	1110	+
2348	1111	requestAnimationFrame(smoothScroll);
2349	1112	}
2350	1113	}
2351		-
2352		- function scrollElementToTop(element, botId, topOffset) {
2353		- botId = botId || 'default';
2354		- topOffset = (typeof topOffset === 'number') ? topOffset : 2;
2355		- var chatBox = getElement(botId, 'chat-box');
	1114	+
	1115	+ function scrollElementToTop(element) {
	1116	+ var chatBox = $('#chat-box');
2356	1117	var elementTop = element.position().top + chatBox.scrollTop();
2357		- chatBox.animate({ scrollTop: Math.max(0, elementTop - topOffset) }, 500);
	1118	+ chatBox.animate({ scrollTop: elementTop }, 500);
2358	1119	}
2359		-
2360		- function showChatWidget(botId) {
2361		- botId = botId || 'default';
2362		- var $button = getElement(botId, 'floating-chatbot-button');
	1120	+
	1121	+ function showChatWidget() {
2363	1122	// First ensure display is set
2364		- $button.css('display', 'flex');
	1123	+ $('#floating-chatbot-button').css('display', 'flex');
2365	1124	// Then handle the fade
2366		- $button.fadeTo(500, 1);
	1125	+ $('#floating-chatbot-button').fadeTo(500, 1);
2367	1126	// Force visibility
2368		- $button.removeClass('hidden');
	1127	+ $('#floating-chatbot-button').removeClass('hidden');
	1128	+ //console.log('Showing widget');
2369	1129	}
2370		-
2371		- function hideChatWidget(botId) {
2372		- botId = botId || 'default';
2373		- var $button = getElement(botId, 'floating-chatbot-button');
2374		- $button.css('display', 'none');
2375		- $button.addClass('hidden');
	1130	+
	1131	+ function hideChatWidget() {
	1132	+ $('#floating-chatbot-button').css('display', 'none');
	1133	+ $('#floating-chatbot-button').addClass('hidden');
	1134	+ //console.log('Hiding widget');
2376	1135	}
2377	1136
2378	1137	function disableScroll() {
2379	1138	if (isMobile()) {
		@@ -2402,15 +1161,18 @@
2402	1161	// NOTIFICATION SYSTEM
2403	1162	// ====================================
2404	1163
2405	1164	function createNotificationBadge() {
	1165	+ //console.log("Creating notification badge...");
2406	1166	const chatButton = document.getElementById('floating-chatbot-button');
2407		-
	1167	+ //console.log("Chat button found:", !!chatButton);
	1168	+
2408	1169	if (!chatButton) return;
2409		-
	1170	+
2410	1171	// Remove any existing badge first
2411	1172	const existingBadge = chatButton.querySelector('.chat-notification-badge');
2412	1173	if (existingBadge) {
	1174	+ //console.log("Removing existing badge");
2413	1175	existingBadge.remove();
2414	1176	}
2415	1177
2416	1178	notificationBadge = document.createElement('div');
		@@ -2432,43 +1194,34 @@
2432	1194	chatButton.appendChild(notificationBadge);
2433	1195
2434	1196	}
2435	1197
2436		- function showNotification(botId) {
2437		- botId = botId || 'default';
2438		- const badge = getElementDOM(botId, 'chat-notification-badge');
2439		- var $floatingChatbot = getElement(botId, 'floating-chatbot');
2440		- if (badge && $floatingChatbot.hasClass('hidden')) {
	1198	+ function showNotification() {
	1199	+ const badge = document.getElementById('chat-notification-badge');
	1200	+ if (badge && $('#floating-chatbot').hasClass('hidden')) {
2441	1201	badge.style.display = 'block';
2442	1202	badge.textContent = '1';
2443	1203	}
2444	1204	}
2445		-
2446		- function hideNotification(botId) {
2447		- botId = botId || 'default';
2448		- const badge = getElementDOM(botId, 'chat-notification-badge');
	1205	+
	1206	+ function hideNotification() {
	1207	+ const badge = document.getElementById('chat-notification-badge');
2449	1208	if (badge) {
2450	1209	badge.style.display = 'none';
2451	1210	}
2452	1211	}
2453		-
2454		- function startNotificationChecking(botId) {
2455		- botId = botId || 'default';
	1212	+
	1213	+ function startNotificationChecking() {
2456	1214	const chatPersistenceEnabled = mxchatChat.chat_persistence_toggle === 'on';
2457	1215	if (!chatPersistenceEnabled) return;
2458		-
2459		- createNotificationBadge(botId);
2460		- var instance = MxChatInstances.get(botId);
2461		- instance.notificationCheckInterval = setInterval(function() {
2462		- checkForNewMessages(botId);
2463		- }, 30000); // Check every 30 seconds
	1216	+
	1217	+ createNotificationBadge();
	1218	+ notificationCheckInterval = setInterval(checkForNewMessages, 30000); // Check every 30 seconds
2464	1219	}
2465		-
2466		- function stopNotificationChecking(botId) {
2467		- botId = botId || 'default';
2468		- var instance = MxChatInstances.get(botId);
2469		- if (instance.notificationCheckInterval) {
2470		- clearInterval(instance.notificationCheckInterval);
	1220	+
	1221	+ function stopNotificationChecking() {
	1222	+ if (notificationCheckInterval) {
	1223	+ clearInterval(notificationCheckInterval);
2471	1224	}
2472	1225	}
2473	1226
2474	1227	function checkForNewMessages() {
		@@ -2494,35 +1247,50 @@
2494	1247	});
2495	1248	}
2496	1249
2497	1250
2498		-// ====================================
2499		-// LIVE AGENT FUNCTIONALITY
2500		-// ====================================
2501		-
2502		-function startPolling(botId) {
2503		- botId = botId || 'default';
2504		- var instance = MxChatInstances.get(botId);
2505		- // Clear any existing interval first
2506		- stopPolling(botId);
2507		- instance.pollingInterval = setInterval(function() {
2508		- checkForAgentMessages(botId);
2509		- }, 5000);
2510		-}
2511		-
2512		-function stopPolling(botId) {
2513		- botId = botId || 'default';
2514		- var instance = MxChatInstances.get(botId);
2515		- if (instance.pollingInterval) {
2516		- clearInterval(instance.pollingInterval);
2517		- instance.pollingInterval = null;
	1251	+ // ====================================
	1252	+ // LIVE AGENT FUNCTIONALITY
	1253	+ // ====================================
	1254	+
	1255	+ function updateChatModeIndicator(mode) {
	1256	+ const indicator = document.getElementById('chat-mode-indicator');
	1257	+ if (indicator) {
	1258	+ // For Live Agent, keep as is; for AI mode, use the customized text
	1259	+ if (mode === 'agent') {
	1260	+ indicator.textContent = 'Live Agent';
	1261	+ } else {
	1262	+ // Get the custom AI agent text from a data attribute we'll add to the element
	1263	+ const customAiText = indicator.getAttribute('data-ai-text') || 'AI Agent';
	1264	+ indicator.textContent = customAiText;
	1265	+ }
	1266	+ }
	1267	+ // Start or stop polling based on mode
	1268	+ if (mode === 'agent') {
	1269	+ startPolling();
	1270	+ } else {
	1271	+ stopPolling();
	1272	+ }
2518	1273	}
2519		-}
2520		-
2521		-function checkForAgentMessages(botId) {
2522		- botId = botId || 'default';
2523		- var instance = MxChatInstances.get(botId);
2524		- const sessionId = getChatSession(botId);
	1274	+
	1275	+ function startPolling() {
	1276	+ // Clear any existing interval first
	1277	+ stopPolling();
	1278	+ // Start new polling interval
	1279	+ pollingInterval = setInterval(checkForAgentMessages, 5000);
	1280	+ //console.log("Started agent message polling");
	1281	+ }
	1282	+
	1283	+ function stopPolling() {
	1284	+ if (pollingInterval) {
	1285	+ clearInterval(pollingInterval);
	1286	+ pollingInterval = null;
	1287	+ //console.log("Stopped agent message polling");
	1288	+ }
	1289	+ }
	1290	+
	1291	+function checkForAgentMessages() {
	1292	+ const sessionId = getChatSession();
2525	1293	$.ajax({
2526	1294	url: mxchatChat.ajax_url,
2527	1295	type: 'POST',
2528	1296	dataType: 'json',
		@@ -2528,44 +1296,35 @@
2528	1296	dataType: 'json',
2529	1297	data: {
2530	1298	action: 'mxchat_fetch_new_messages',
2531	1299	session_id: sessionId,
2532		- last_seen_id: instance.lastSeenMessageId,
2533		- persistence_enabled: 'true',
	1300	+ last_seen_id: lastSeenMessageId,
	1301	+ persistence_enabled: 'true', // Add this too
2534	1302	nonce: mxchatChat.nonce
2535	1303	},
2536	1304	success: function (response) {
2537	1305	if (response.success && response.data?.new_messages) {
2538	1306	let hasNewMessage = false;
2539		-
	1307	+
2540	1308	response.data.new_messages.forEach(function (message) {
2541		- if (message.role === "agent" && !instance.processedMessageIds.has(message.id)) {
	1309	+ if (message.role === "agent" && !processedMessageIds.has(message.id)) {
2542	1310	hasNewMessage = true;
2543		- appendMessage("agent", message.content, '', [], false, botId);
2544		- instance.lastSeenMessageId = message.id;
2545		- instance.processedMessageIds.add(message.id);
	1311	+ // CHANGE THIS LINE:
	1312	+ appendMessage("agent", message.content); // Instead of replaceLastMessage
	1313	+ lastSeenMessageId = message.id;
	1314	+ processedMessageIds.add(message.id);
2546	1315	}
2547	1316	});
2548	1317
2549		- if (hasNewMessage) {
2550		- enableChatInput(botId);
	1318	+ if (hasNewMessage && $('#floating-chatbot').hasClass('hidden')) {
	1319	+ showNotification();
2551	1320	}
2552		-
2553		- var $floatingChatbot = getElement(botId, 'floating-chatbot');
2554		- if (hasNewMessage && $floatingChatbot.hasClass('hidden')) {
2555		- showNotification(botId);
2556		- }
2557		-
2558		- scrollToBottom(botId, true);
	1321	+
	1322	+ scrollToBottom(true);
2559	1323	}
2560		-
2561		- // Handle chat mode transitions (e.g. agent ended chat via !endchat)
2562		- if (response.success && response.data?.chat_mode) {
2563		- updateChatModeIndicator(response.data.chat_mode, botId);
2564		- }
2565	1324	},
2566	1325	error: function (xhr, status, error) {
2567		- // Polling error - silently continue
	1326	+ //console.error("Polling error:", xhr, status, error);
2568	1327	}
2569	1328	});
2570	1329	}
2571	1330
		@@ -2571,166 +1330,120 @@
2571	1330
2572	1331	// ====================================
2573	1332	// CHAT HISTORY & PERSISTENCE
2574	1333	// ====================================
2575		-
2576		-function loadChatHistory(botId, onComplete) {
2577		- botId = botId || 'default';
2578		- var instance = MxChatInstances.get(botId);
2579		-
2580		- // Prevent duplicate loading
2581		- if (instance.chatHistoryLoaded) {
2582		- if (onComplete) onComplete();
2583		- return;
2584		- }
2585		-
2586		- // Use getChatSession which returns null if no session exists (does NOT create one)
2587		- var sessionId = getChatSession(botId);
2588		- var chatPersistenceEnabled = mxchatChat.chat_persistence_toggle === 'on';
2589		-
2590		- // No session yet — nothing to load. History will load after first message via ensureSession.
2591		- if (!sessionId) {
2592		- instance.chatHistoryLoaded = true;
2593		- if (onComplete) onComplete();
2594		- return;
2595		- }
2596		-
2597		- if (chatPersistenceEnabled && sessionId) {
2598		- $.ajax({
2599		- url: mxchatChat.ajax_url,
2600		- type: 'POST',
2601		- dataType: 'json',
2602		- data: {
2603		- action: 'mxchat_fetch_conversation_history',
2604		- session_id: sessionId
2605		- },
2606		- success: function(response) {
2607		- // Handle session reset (IP changed while user was away)
2608		- if (response.success === false && response.data && response.data.action === 'reset_session') {
2609		- // Silent reset — new session but don't clear UI
2610		- MxChatInstances.silentResetSession(botId);
2611		- instance.chatHistoryLoaded = true; // Prevent retry loop
2612		- if (onComplete) onComplete();
2613		- return;
2614		- }
2615		-
2616		- // Check if the response indicates success
2617		- if (response.success) {
2618		- // Handle case where conversation data exists and is an array
2619		- if (response.data && Array.isArray(response.data.conversation)) {
2620		- var $chatBox = getElement(botId, 'chat-box');
	1334	+
	1335	+ function loadChatHistory() {
	1336	+ var sessionId = getChatSession();
	1337	+ var chatPersistenceEnabled = mxchatChat.chat_persistence_toggle === 'on';
	1338	+
	1339	+ if (chatPersistenceEnabled && sessionId) {
	1340	+ $.ajax({
	1341	+ url: mxchatChat.ajax_url,
	1342	+ type: 'POST',
	1343	+ dataType: 'json',
	1344	+ data: {
	1345	+ action: 'mxchat_fetch_conversation_history',
	1346	+ session_id: sessionId
	1347	+ },
	1348	+ success: function(response) {
	1349	+ if (response.success && response.data && Array.isArray(response.data.conversation)) {
	1350	+
	1351	+
	1352	+ var $chatBox = $('#chat-box');
2621	1353	var $fragment = $(document.createDocumentFragment());
2622		- let highestMessageId = instance.lastSeenMessageId;
2623		-
2624		- // Update chat mode if provided
	1354	+ let highestMessageId = lastSeenMessageId;
	1355	+
2625	1356	if (response.data.chat_mode) {
2626		- updateChatModeIndicator(response.data.chat_mode, botId);
	1357	+ updateChatModeIndicator(response.data.chat_mode);
2627	1358	}
2628		-
2629		- // Only process if there are actual messages
2630		- if (response.data.conversation.length > 0) {
2631		- // IMPORTANT: Clear existing messages before loading history
2632		- $chatBox.empty();
2633		-
2634		- $.each(response.data.conversation, function(index, message) {
2635		- // Skip agent messages if persistence is off
2636		- if (!chatPersistenceEnabled && message.role === 'agent') {
2637		- return;
2638		- }
2639		-
2640		- var messageClass, messageBgColor, messageFontColor;
2641		-
2642		- switch (message.role) {
2643		- case 'user':
2644		- messageClass = 'user-message';
2645		- messageBgColor = userMessageBgColor;
2646		- messageFontColor = userMessageFontColor;
2647		- break;
2648		- case 'agent':
2649		- messageClass = 'agent-message';
2650		- messageBgColor = liveAgentMessageBgColor;
2651		- messageFontColor = liveAgentMessageFontColor;
2652		- break;
2653		- default:
2654		- messageClass = 'bot-message';
2655		- messageBgColor = botMessageBgColor;
2656		- messageFontColor = botMessageFontColor;
2657		- break;
2658		- }
2659		-
2660		- var messageElement = $('<div>').addClass(messageClass)
2661		- .css({
2662		- 'background': messageBgColor,
2663		- 'color': messageFontColor
2664		- });
2665		-
2666		- var content = message.content;
2667		- content = content.replace(/\\'/g, "'").replace(/\\"/g, '"');
2668		- content = decodeHTMLEntities(content);
2669		-
2670		- // Skip linkify for messages containing structured HTML
2671		- // (forms, product cards, galleries, etc.) to avoid
2672		- // markdown formatting corrupting HTML attributes
2673		- // (e.g. underscores in name="field_name" becoming <em> tags)
2674		- if (content.includes("mxchat-product-card") ||
2675		- content.includes("mxchat-image-gallery") ||
2676		- content.includes("mxchat-featured-products") ||
2677		- content.includes("<form") ||
2678		- content.includes("<input") ||
2679		- content.includes("<select") ||
2680		- content.includes("<textarea")) {
2681		- messageElement.html(content);
2682		- } else {
2683		- var formattedContent = linkify(content);
2684		- messageElement.html(formattedContent);
2685		- }
2686		-
2687		- $fragment.append(messageElement);
2688		-
2689		- // Track message IDs
	1359	+
	1360	+ $.each(response.data.conversation, function(index, message) {
	1361	+ // Skip agent messages if persistence is off
	1362	+ if (!chatPersistenceEnabled && message.role === 'agent') {
	1363	+ return;
	1364	+ }
	1365	+
	1366	+ var messageClass, messageBgColor, messageFontColor;
	1367	+
	1368	+ switch (message.role) {
	1369	+ case 'user':
	1370	+ messageClass = 'user-message';
	1371	+ messageBgColor = userMessageBgColor;
	1372	+ messageFontColor = userMessageFontColor;
	1373	+ break;
	1374	+ case 'agent':
	1375	+ messageClass = 'agent-message';
	1376	+ messageBgColor = liveAgentMessageBgColor;
	1377	+ messageFontColor = liveAgentMessageFontColor;
	1378	+ break;
	1379	+ default:
	1380	+ messageClass = 'bot-message';
	1381	+ messageBgColor = botMessageBgColor;
	1382	+ messageFontColor = botMessageFontColor;
	1383	+ break;
	1384	+ }
	1385	+
	1386	+ var messageElement = $('<div>').addClass(messageClass)
	1387	+ .css({
	1388	+ 'background': messageBgColor,
	1389	+ 'color': messageFontColor
	1390	+ });
	1391	+
	1392	+ var content = message.content;
	1393	+ content = content.replace(/\\'/g, "'").replace(/\\"/g, '"');
	1394	+ content = decodeHTMLEntities(content);
	1395	+
	1396	+ if (content.includes("mxchat-product-card") || content.includes("mxchat-image-gallery")) {
	1397	+ messageElement.html(content);
	1398	+ } else {
	1399	+ var formattedContent = linkify(
	1400	+ formatBoldText(
	1401	+ convertNewlinesToBreaks(formatCodeBlocks(content))
	1402	+ )
	1403	+ );
	1404	+ messageElement.html(formattedContent);
	1405	+ }
	1406	+
	1407	+ $fragment.append(messageElement);
	1408	+
	1409	+ // In loadChatHistory, change this part:
2690	1410	if (message.id) {
2691	1411	highestMessageId = Math.max(highestMessageId, message.id);
2692		- instance.processedMessageIds.add(message.id);
	1412	+ processedMessageIds.add(message.id); // Add all message IDs to processed set
2693	1413	}
2694		- });
2695		-
2696		- // Only append messages and scroll if we have content
2697		- $chatBox.append($fragment);
2698		- scrollToBottom(botId, true);
2699		-
2700		- // Collapse quick questions if we have conversation history
2701		- // BUT skip auto-collapse for embedded bots (they should stay expanded)
2702		- if (hasQuickQuestions(botId) && !isEmbeddedBot(botId)) {
2703		- collapseQuickQuestions(botId);
	1414	+ });
	1415	+
	1416	+ $chatBox.append($fragment);
	1417	+ scrollToBottom(true);
	1418	+
	1419	+ if (response.data.conversation.length > 0 && hasQuickQuestions()) {
	1420	+ collapseQuickQuestions();
	1421	+ }
	1422	+
	1423	+ // Update lastSeenMessageId after history loads
	1424	+ lastSeenMessageId = highestMessageId;
	1425	+
	1426	+ // Only update chat mode if persistence is enabled
	1427	+ if (chatPersistenceEnabled && response.data.conversation.length > 0) {
	1428	+ var lastMessage = response.data.conversation[response.data.conversation.length - 1];
	1429	+ if (lastMessage.role === 'agent') {
	1430	+ updateChatModeIndicator('agent');
2704	1431	}
2705		-
2706		- // Update lastSeenMessageId after history loads
2707		- instance.lastSeenMessageId = highestMessageId;
2708		-
2709		- // Only update chat mode if persistence is enabled and we have messages
2710		- if (chatPersistenceEnabled) {
2711		- var lastMessage = response.data.conversation[response.data.conversation.length - 1];
2712		- if (lastMessage.role === 'agent') {
2713		- updateChatModeIndicator('agent', botId);
2714		- }
2715		- }
2716		-
2717		- // Mark as loaded ONLY after successful load
2718		- instance.chatHistoryLoaded = true;
2719	1432	}
	1433	+ } else {
	1434	+ console.warn("No conversation history found.");
2720	1435	}
	1436	+ },
	1437	+ error: function(xhr, status, error) {
	1438	+ //console.error("Error loading chat history:", status, error);
	1439	+ appendMessage("bot", "Unable to load chat history.");
2721	1440	}
2722		- if (onComplete) onComplete();
2723		- },
2724		- error: function(xhr, status, error) {
2725		- // Error loading chat history - silently continue
2726		- if (onComplete) onComplete();
2727		- }
2728		- });
2729		- } else {
2730		- if (onComplete) onComplete();
	1441	+ });
	1442	+ } else {
	1443	+ console.warn("Chat persistence is disabled or no session ID found. Not loading history.");
	1444	+ }
2731	1445	}
2732		-}
2733	1446
2734	1447
2735	1448	// ====================================
2736	1449	// FILE UPLOAD FUNCTIONALITY
		@@ -2742,42 +1455,40 @@
2742	1455	element.addEventListener(eventType, handler);
2743	1456	}
2744	1457	}
2745	1458
2746		- function showActivePdf(filename, botId) {
2747		- botId = botId || 'default';
2748		- const container = getElementDOM(botId, 'active-pdf-container');
2749		- const nameElement = getElementDOM(botId, 'active-pdf-name');
2750		-
	1459	+ function showActivePdf(filename) {
	1460	+ const container = document.getElementById('active-pdf-container');
	1461	+ const nameElement = document.getElementById('active-pdf-name');
	1462	+
2751	1463	if (!container || !nameElement) {
	1464	+ //console.error('PDF container elements not found');
2752	1465	return;
2753	1466	}
2754		-
	1467	+
2755	1468	nameElement.textContent = filename;
2756	1469	container.style.display = 'flex';
2757	1470	}
2758		-
2759		- function showActiveWord(filename, botId) {
2760		- botId = botId || 'default';
2761		- const container = getElementDOM(botId, 'active-word-container');
2762		- const nameElement = getElementDOM(botId, 'active-word-name');
2763		-
	1471	+
	1472	+ function showActiveWord(filename) {
	1473	+ const container = document.getElementById('active-word-container');
	1474	+ const nameElement = document.getElementById('active-word-name');
	1475	+
2764	1476	if (!container || !nameElement) {
	1477	+ //console.error('Word document container elements not found');
2765	1478	return;
2766	1479	}
2767		-
	1480	+
2768	1481	nameElement.textContent = filename;
2769	1482	container.style.display = 'flex';
2770	1483	}
2771		-
2772		- function removeActivePdf(botId) {
2773		- botId = botId || 'default';
2774		- var instance = MxChatInstances.get(botId);
2775		- const container = getElementDOM(botId, 'active-pdf-container');
2776		- const nameElement = getElementDOM(botId, 'active-pdf-name');
2777		-
2778		- if (!container || !nameElement || !instance.activePdfFile) return;
2779		-
	1484	+
	1485	+ function removeActivePdf() {
	1486	+ const container = document.getElementById('active-pdf-container');
	1487	+ const nameElement = document.getElementById('active-pdf-name');
	1488	+
	1489	+ if (!container || !nameElement || !activePdfFile) return;
	1490	+
2780	1491	fetch(mxchatChat.ajax_url, {
2781	1492	method: 'POST',
2782	1493	headers: {
2783	1494	'Content-Type': 'application/x-www-form-urlencoded',
		@@ -2783,9 +1494,9 @@
2783	1494	'Content-Type': 'application/x-www-form-urlencoded',
2784	1495	},
2785	1496	body: new URLSearchParams({
2786	1497	'action': 'mxchat_remove_pdf',
2787		- 'session_id': getChatSession(botId),
	1498	+ 'session_id': sessionId,
2788	1499	'nonce': mxchatChat.nonce
2789	1500	})
2790	1501	})
2791	1502	.then(response => response.json())
		@@ -2797,12 +1508,12 @@
2797	1508	appendMessage('bot', 'PDF removed.');
2798	1509	}
2799	1510	})
2800	1511	.catch(error => {
2801		- // Error removing PDF - silently continue
	1512	+ //console.error('Error removing PDF:', error);
2802	1513	});
2803	1514	}
2804		-
	1515	+
2805	1516	function removeActiveWord() {
2806	1517	const container = document.getElementById('active-word-container');
2807	1518	const nameElement = document.getElementById('active-word-name');
2808	1519
		@@ -2828,53 +1539,56 @@
2828	1539	appendMessage('bot', 'Word document removed.');
2829	1540	}
2830	1541	})
2831	1542	.catch(error => {
2832		- // Error removing Word document - silently continue
	1543	+ //console.error('Error removing Word document:', error);
2833	1544	});
2834	1545	}
2835		-
	1546	+
2836	1547	// ====================================
2837	1548	// CONSENT & COMPLIANCE (GDPR)
2838	1549	// ====================================
2839		-
2840		- function initializeChatVisibility(botId) {
2841		- botId = botId || 'default';
2842		- const complianzEnabled = mxchatChat.complianz_toggle === 'on' ||
2843		- mxchatChat.complianz_toggle === '1' ||
	1550	+
	1551	+ function initializeChatVisibility() {
	1552	+ //console.log('Initializing chat visibility');
	1553	+ const complianzEnabled = mxchatChat.complianz_toggle === 'on' ||
	1554	+ mxchatChat.complianz_toggle === '1' ||
2844	1555	mxchatChat.complianz_toggle === 1;
2845		-
	1556	+
2846	1557	if (complianzEnabled && typeof cmplz_has_consent === "function" && typeof complianz !== 'undefined') {
2847	1558	// Initial check
2848		- checkConsentAndShowChat(botId);
2849		-
	1559	+ checkConsentAndShowChat();
	1560	+
2850	1561	// Listen for consent changes
2851	1562	$(document).on('cmplz_status_change', function(event) {
2852		- checkConsentAndShowChat(botId);
	1563	+ //console.log('Status change detected');
	1564	+ checkConsentAndShowChat();
2853	1565	});
2854	1566	} else {
2855	1567	// If Complianz is not enabled, always show
2856		- getElement(botId, 'floating-chatbot-button')
	1568	+ $('#floating-chatbot-button')
2857	1569	.css('display', 'flex')
2858	1570	.removeClass('hidden no-consent')
2859	1571	.fadeTo(500, 1);
2860		-
	1572	+
2861	1573	// Also check pre-chat message when Complianz is not enabled
2862		- checkPreChatDismissal(botId);
	1574	+ checkPreChatDismissal();
2863	1575	}
2864	1576	}
2865	1577
2866		-
2867		- function checkConsentAndShowChat(botId) {
2868		- botId = botId || 'default';
	1578	+
	1579	+ function checkConsentAndShowChat() {
2869	1580	var consentStatus = cmplz_has_consent('marketing');
2870	1581	var consentType = complianz.consenttype;
2871		-
2872		- let $widget = getElement(botId, 'floating-chatbot-button');
2873		- let $chatbot = getElement(botId, 'floating-chatbot');
2874		- let $preChat = getElement(botId, 'pre-chat-message');
2875		-
	1582	+
	1583	+ //console.log('Checking consent:', {status: consentStatus,type: consentType});
	1584	+
	1585	+ let $widget = $('#floating-chatbot-button');
	1586	+ let $chatbot = $('#floating-chatbot');
	1587	+ let $preChat = $('#pre-chat-message');
	1588	+
2876	1589	if (consentStatus === true) {
	1590	+ //console.log('Consent granted - showing widget');
2877	1591	$widget
2878	1592	.removeClass('no-consent')
2879	1593	.css('display', 'flex')
2880	1594	.removeClass('hidden')
		@@ -2879,12 +1593,13 @@
2879	1593	.css('display', 'flex')
2880	1594	.removeClass('hidden')
2881	1595	.fadeTo(500, 1);
2882	1596	$chatbot.removeClass('no-consent');
2883		-
	1597	+
2884	1598	// Show pre-chat message if not dismissed
2885		- checkPreChatDismissal(botId);
	1599	+ checkPreChatDismissal();
2886	1600	} else {
	1601	+ //console.log('No consent - hiding widget');
2887	1602	$widget
2888	1603	.addClass('no-consent')
2889	1604	.fadeTo(500, 0, function() {
2890	1605	$(this)
		@@ -2891,9 +1606,9 @@
2891	1606	.css('display', 'none')
2892	1607	.addClass('hidden');
2893	1608	});
2894	1609	$chatbot.addClass('no-consent');
2895		-
	1610	+
2896	1611	// Hide pre-chat message when no consent
2897	1612	$preChat.hide();
2898	1613	}
2899	1614	}
		@@ -2901,38 +1616,46 @@
2901	1616
2902	1617	// ====================================
2903	1618	// PRE-CHAT MESSAGE HANDLING
2904	1619	// ====================================
2905		-
2906		- function checkPreChatDismissal(botId) {
2907		- botId = botId || 'default';
2908		- try {
2909		- var dismissedAt = localStorage.getItem('mxchat_pre_chat_dismissed_' + botId);
2910		- if (dismissedAt) {
2911		- // Re-show after 24 hours
2912		- var elapsed = Date.now() - parseInt(dismissedAt, 10);
2913		- if (elapsed < 86400000) {
2914		- getElement(botId, 'pre-chat-message').hide();
2915		- return;
	1620	+
	1621	+ function checkPreChatDismissal() {
	1622	+ $.ajax({
	1623	+ url: mxchatChat.ajax_url,
	1624	+ type: 'POST',
	1625	+ data: {
	1626	+ action: 'mxchat_check_pre_chat_message_status',
	1627	+ _ajax_nonce: mxchatChat.nonce
	1628	+ },
	1629	+ success: function(response) {
	1630	+ if (response.success && !response.data.dismissed) {
	1631	+ $('#pre-chat-message').fadeIn(250);
	1632	+ } else {
	1633	+ $('#pre-chat-message').hide();
2916	1634	}
2917		- // Expired — clear and show again
2918		- localStorage.removeItem('mxchat_pre_chat_dismissed_' + botId);
	1635	+ },
	1636	+ error: function() {
	1637	+ //console.error('Failed to check pre-chat message dismissal status.');
2919	1638	}
2920		- getElement(botId, 'pre-chat-message').fadeIn(250);
2921		- } catch (e) {
2922		- // localStorage unavailable — show the message
2923		- getElement(botId, 'pre-chat-message').fadeIn(250);
2924		- }
	1639	+ });
2925	1640	}
2926		-
2927		- function handlePreChatDismissal(botId) {
2928		- botId = botId || 'default';
2929		- getElement(botId, 'pre-chat-message').fadeOut(200);
2930		- try {
2931		- localStorage.setItem('mxchat_pre_chat_dismissed_' + botId, String(Date.now()));
2932		- } catch (e) {
2933		- // localStorage unavailable — dismissal won't persist
2934		- }
	1641	+
	1642	+ function handlePreChatDismissal() {
	1643	+ $('#pre-chat-message').fadeOut(200);
	1644	+ $.ajax({
	1645	+ url: mxchatChat.ajax_url,
	1646	+ type: 'POST',
	1647	+ data: {
	1648	+ action: 'mxchat_dismiss_pre_chat_message',
	1649	+ _ajax_nonce: mxchatChat.nonce
	1650	+ },
	1651	+ success: function() {
	1652	+ $('#pre-chat-message').hide();
	1653	+ },
	1654	+ error: function() {
	1655	+ //console.error('Failed to dismiss pre-chat message.');
	1656	+ }
	1657	+ });
2935	1658	}
2936	1659
2937	1660
2938	1661	// ====================================
		@@ -2958,141 +1681,78 @@
2958	1681	// ====================================
2959	1682
2960	1683	$(document).on('click', '.mxchat-popular-question', function () {
2961	1684	var question = $(this).text();
2962		- var botId = getBotIdFromElement(this);
2963		-
	1685	+
2964	1686	// Append the question as if the user typed it
2965		- appendMessage("user", question, '', [], false, botId);
2966		-
	1687	+ appendMessage("user", question);
	1688	+
2967	1689	// Only collapse if there are questions
2968		- if (hasQuickQuestions(botId)) {
2969		- collapseQuickQuestions(botId);
	1690	+ if (hasQuickQuestions()) {
	1691	+ collapseQuickQuestions();
2970	1692	}
2971		-
	1693	+
2972	1694	// Send the question to the server
2973		- sendMessageToChatbot(question, botId);
	1695	+ sendMessageToChatbot(question);
2974	1696	});
2975	1697
2976	1698	$(document).on('click', '.questions-toggle-btn', function(e) {
2977	1699	e.preventDefault();
2978	1700	e.stopPropagation();
2979		- var botId = getBotIdFromElement(this);
2980		- expandQuickQuestions(botId);
	1701	+ expandQuickQuestions();
2981	1702	});
2982	1703
2983	1704	$(document).on('click', '.questions-collapse-btn', function(e) {
2984	1705	e.preventDefault();
2985	1706	e.stopPropagation();
2986		- var botId = getBotIdFromElement(this);
2987		- collapseQuickQuestions(botId);
	1707	+ collapseQuickQuestions();
2988	1708	});
2989	1709
2990		- // Chatbot visibility toggle handlers - use class selector for multi-instance support
2991		- // Handles click + Enter/Space keypresses for keyboard accessibility (WCAG 2.1 SC 2.1.1).
2992		- $(document).on('click keydown', '.floating-chatbot-button', function(e) {
2993		- if (e.type === 'keydown') {
2994		- if (e.key !== 'Enter' && e.key !== ' ' && e.key !== 'Spacebar') return;
2995		- e.preventDefault();
2996		- }
2997		- var botId = getBotIdFromElement(this);
2998		- var $chatbot = getElement(botId, 'floating-chatbot');
2999		- var $badge = getElement(botId, 'chat-notification-badge');
3000		- var $preChat = getElement(botId, 'pre-chat-message');
3001		-
3002		- if ($chatbot.hasClass('hidden')) {
3003		- $chatbot.removeClass('hidden').addClass('visible')
3004		- .attr('aria-modal', 'true').attr('role', 'dialog');
3005		- $(this).addClass('hidden').attr('aria-expanded', 'true');
3006		- $badge.hide(); // Hide notification when opening chat
	1710	+ // Chatbot visibility toggle handlers
	1711	+ $(document).on('click', '#floating-chatbot-button', function() {
	1712	+ var chatbot = $('#floating-chatbot');
	1713	+ if (chatbot.hasClass('hidden')) {
	1714	+ chatbot.removeClass('hidden').addClass('visible');
	1715	+ $(this).addClass('hidden');
	1716	+ $('#chat-notification-badge').hide(); // Hide notification when opening chat
3007	1717	disableScroll();
3008		- $preChat.fadeOut(250);
3009		-
3010		- // Load chat history for returning visitors (persistence)
3011		- var chatPersistenceEnabled = typeof mxchatChat !== 'undefined' && mxchatChat.chat_persistence_toggle === 'on';
3012		- if (chatPersistenceEnabled) {
3013		- MxChatInstances.ensureSession(botId);
3014		- }
3015		-
3016		- // Deferred email check — only on first widget open
3017		- var emailBlocker = getElementDOM(botId, 'email-blocker');
3018		- var instance = MxChatInstances.get(botId);
3019		- if (emailBlocker && !instance.emailCheckDone) {
3020		- instance.emailCheckDone = true;
3021		- resolveEmailState(botId);
3022		- } else if (!emailBlocker) {
3023		- // No email collection — still route through showChatContainerForBot
3024		- // so the loader is shown while chat history loads
3025		- showChatContainerForBot(botId);
3026		- }
3027		-
3028		- // Move keyboard focus into the message input after the open transition.
3029		- setTimeout(function() {
3030		- var chatInput = getElementDOM(botId, 'chat-input');
3031		- if (chatInput && !chatInput.disabled) {
3032		- try { chatInput.focus({ preventScroll: true }); } catch (err) { chatInput.focus(); }
3033		- }
3034		- }, 300);
	1718	+ $('#pre-chat-message').fadeOut(250);
3035	1719	} else {
3036		- $chatbot.removeClass('visible').addClass('hidden').removeAttr('aria-modal');
3037		- $(this).removeClass('hidden').attr('aria-expanded', 'false');
	1720	+ chatbot.removeClass('visible').addClass('hidden');
	1721	+ $(this).removeClass('hidden');
3038	1722	enableScroll();
3039		- checkPreChatDismissal(botId);
	1723	+ checkPreChatDismissal();
3040	1724	}
3041	1725	});
3042		-
3043		- // Allow clicking anywhere on the title bar to close the chatbot.
3044		- // Returns keyboard focus to the launcher so keyboard users don't get
3045		- // stranded at <body> (WCAG SC 2.4.3 Focus Order). :focus-visible is
3046		- // heuristic-based so mouse-triggered close won't show a focus ring.
3047		- $(document).on('click', '.chatbot-top-bar', function() {
3048		- var botId = getBotIdFromElement(this);
3049		- getElement(botId, 'floating-chatbot').addClass('hidden').removeClass('visible').removeAttr('aria-modal');
3050		- var $launcher = getElement(botId, 'floating-chatbot-button');
3051		- $launcher.removeClass('hidden').attr('aria-expanded', 'false');
	1726	+
	1727	+ $(document).on('click', '#exit-chat-button', function() {
	1728	+ $('#floating-chatbot').addClass('hidden').removeClass('visible');
	1729	+ $('#floating-chatbot-button').removeClass('hidden');
3052	1730	enableScroll();
3053		- try { $launcher.trigger('focus'); } catch (err) { /* no-op */ }
3054	1731	});
3055		-
3056		- // Global Escape-key handler — closes any visible chat widget and
3057		- // returns focus to its launcher. Standard modal-dismissal pattern;
3058		- // pairs with aria-modal="true" set on the widget when it opens.
3059		- $(document).on('keydown', function(e) {
3060		- if (e.key !== 'Escape' && e.key !== 'Esc') return;
3061		- var $visible = $('.floating-chatbot.visible');
3062		- if (!$visible.length) return;
3063		- e.preventDefault();
3064		- $visible.each(function() {
3065		- var botId = getBotIdFromElement(this);
3066		- $(this).addClass('hidden').removeClass('visible').removeAttr('aria-modal');
3067		- var $launcher = getElement(botId, 'floating-chatbot-button');
3068		- $launcher.removeClass('hidden').attr('aria-expanded', 'false');
3069		- try { $launcher.trigger('focus'); } catch (err) { /* no-op */ }
3070		- });
3071		- enableScroll();
3072		- });
3073		-
	1732	+
3074	1733	$(document).on('click', '.close-pre-chat-message', function(e) {
3075	1734	e.stopPropagation(); // Prevent triggering the parent .pre-chat-message click
3076		- var botId = getBotIdFromElement(this);
3077		- handlePreChatDismissal(botId);
	1735	+ $('#pre-chat-message').fadeOut(200, function() {
	1736	+ $(this).remove();
	1737	+ });
3078	1738	});
	1739	+
3079	1740
3080		-
3081		- // PDF upload button handlers - use class selector
3082		- $(document).on('click', '.pdf-upload-btn', function() {
3083		- var botId = getBotIdFromElement(this);
3084		- var pdfInput = getElementDOM(botId, 'pdf-upload');
3085		- if (pdfInput) pdfInput.click();
3086		- });
3087		-
3088		- // Word upload button handlers - use class selector
3089		- $(document).on('click', '.word-upload-btn', function() {
3090		- var botId = getBotIdFromElement(this);
3091		- var wordInput = getElementDOM(botId, 'word-upload');
3092		- if (wordInput) wordInput.click();
3093		- });
	1741	+ // PDF upload button handlers
	1742	+ if (document.getElementById('pdf-upload-btn')) {
	1743	+ document.getElementById('pdf-upload-btn').addEventListener('click', function() {
	1744	+ document.getElementById('pdf-upload').click();
	1745	+ });
	1746	+ }
3094	1747
	1748	+ // Word upload button handlers
	1749	+ if (document.getElementById('word-upload-btn')) {
	1750	+ document.getElementById('word-upload-btn').addEventListener('click', function() {
	1751	+ document.getElementById('word-upload').click();
	1752	+ });
	1753	+ }
	1754	+
3095	1755	// PDF file input change handler
3096	1756	addSafeEventListener('pdf-upload', 'change', async function(e) {
3097	1757	const file = e.target.files[0];
3098	1758
		@@ -3101,13 +1761,15 @@
3101	1761	return;
3102	1762	}
3103	1763
3104	1764	if (!sessionId) {
	1765	+ //console.error('No session ID found');
3105	1766	alert('Error: No session ID found');
3106	1767	return;
3107	1768	}
3108		-
	1769	+
3109	1770	if (!mxchatChat || !mxchatChat.ajax_url || !mxchatChat.nonce) {
	1771	+ //console.error('mxchatChat not properly configured:', mxchatChat);
3110	1772	alert('Error: Ajax configuration missing');
3111	1773	return;
3112	1774	}
3113	1775
		@@ -3116,10 +1778,8 @@
3116	1778	const sendBtn = document.getElementById('send-button');
3117	1779	const originalBtnContent = uploadBtn.innerHTML;
3118	1780
3119	1781	try {
3120		- // Wait for page-cache nonce refresh before reading mxchatChat.nonce. See plan-c5457f.
3121		- await new Promise(function(resolve) { refreshNonceIfNeeded(resolve); });
3122	1782	const formData = new FormData();
3123	1783	formData.append('action', 'mxchat_upload_pdf');
3124	1784	formData.append('pdf_file', file);
3125	1785	formData.append('session_id', sessionId);
		@@ -3151,11 +1811,13 @@
3151	1811	appendMessage('bot', data.data.message);
3152	1812	scrollToBottom();
3153	1813	activePdfFile = data.data.filename;
3154	1814	} else {
	1815	+ //console.error('Upload failed:', data.data);
3155	1816	alert('Failed to upload PDF. Please try again.');
3156	1817	}
3157	1818	} catch (error) {
	1819	+ //console.error('Upload error:', error);
3158	1820	alert('Error uploading file. Please try again.');
3159	1821	} finally {
3160	1822	uploadBtn.disabled = false;
3161	1823	sendBtn.disabled = false;
		@@ -3173,12 +1835,13 @@
3173	1835	return;
3174	1836	}
3175	1837
3176	1838	if (!sessionId) {
	1839	+ //console.error('No session ID found');
3177	1840	alert('Error: No session ID found');
3178	1841	return;
3179	1842	}
3180		-
	1843	+
3181	1844	// Disable buttons and show loading state
3182	1845	const uploadBtn = document.getElementById('word-upload-btn');
3183	1846	const sendBtn = document.getElementById('send-button');
3184	1847	const originalBtnContent = uploadBtn.innerHTML;
		@@ -3183,10 +1846,8 @@
3183	1846	const sendBtn = document.getElementById('send-button');
3184	1847	const originalBtnContent = uploadBtn.innerHTML;
3185	1848
3186	1849	try {
3187		- // Wait for page-cache nonce refresh before reading mxchatChat.nonce. See plan-c5457f.
3188		- await new Promise(function(resolve) { refreshNonceIfNeeded(resolve); });
3189	1850	const formData = new FormData();
3190	1851	formData.append('action', 'mxchat_upload_word');
3191	1852	formData.append('word_file', file);
3192	1853	formData.append('session_id', sessionId);
		@@ -3218,11 +1879,13 @@
3218	1879	appendMessage('bot', data.data.message);
3219	1880	scrollToBottom();
3220	1881	activeWordFile = data.data.filename;
3221	1882	} else {
	1883	+ //console.error('Upload failed:', data.data);
3222	1884	alert('Failed to upload Word document. Please try again.');
3223	1885	}
3224	1886	} catch (error) {
	1887	+ //console.error('Upload error:', error);
3225	1888	alert('Error uploading file. Please try again.');
3226	1889	} finally {
3227	1890	uploadBtn.disabled = false;
3228	1891	sendBtn.disabled = false;
		@@ -3280,242 +1943,28 @@
3280	1943	});
3281	1944
3282	1945
3283	1946	// ====================================
3284		-// INIT LOADER & CHAT CONTAINER HELPERS
	1947	+// IMPROVED EMAIL COLLECTION SETUP
3285	1948	// ====================================
3286		-// These must be outside the email collection block so they're always available
3287		-// (used by persistence loading even when email collection is off)
3288	1949
3289		-function showInitLoader(botId) {
3290		- var loader = getElementDOM(botId, 'mxchat-init-loader');
3291		- if (loader) loader.style.display = 'flex';
3292		-}
	1950	+// Email collection form setup and handlers
	1951	+const emailForm = document.getElementById('email-collection-form');
	1952	+const emailBlocker = document.getElementById('email-blocker');
	1953	+const chatbotWrapper = document.getElementById('chat-container');
3293	1954
3294		-function hideInitLoader(botId) {
3295		- var loader = getElementDOM(botId, 'mxchat-init-loader');
3296		- if (loader) loader.style.display = 'none';
3297		-}
3298		-
3299		-function showEmailFormForBot(botId) {
3300		- hideInitLoader(botId);
3301		- var emailBlocker = getElementDOM(botId, 'email-blocker');
3302		- var chatContainer = getElementDOM(botId, 'chat-container');
3303		- if (emailBlocker) emailBlocker.style.display = 'flex';
3304		- if (chatContainer) chatContainer.style.display = 'none';
3305		-}
3306		-
3307		-function showChatContainerForBot(botId) {
3308		- var emailBlocker = getElementDOM(botId, 'email-blocker');
3309		- var chatContainer = getElementDOM(botId, 'chat-container');
3310		- if (emailBlocker) emailBlocker.style.display = 'none';
3311		-
3312		- var instance = MxChatInstances.get(botId);
3313		- var chatPersistenceEnabled = mxchatChat.chat_persistence_toggle === 'on';
3314		-
3315		- // If persistence is on and history hasn't loaded yet, show loader
3316		- // while history loads to prevent flash of empty chat
3317		- if (chatPersistenceEnabled && !instance.chatHistoryLoaded) {
3318		- if (chatContainer) chatContainer.style.display = 'none';
3319		- showInitLoader(botId);
3320		- loadChatHistory(botId, function() {
3321		- hideInitLoader(botId);
3322		- if (chatContainer) chatContainer.style.display = 'flex';
3323		- scrollToBottom(botId, true);
3324		- });
3325		- } else {
3326		- hideInitLoader(botId);
3327		- if (chatContainer) chatContainer.style.display = 'flex';
3328		- if (typeof loadChatHistory === 'function') {
3329		- loadChatHistory(botId);
3330		- }
3331		- }
3332		-}
3333		-
3334		-// ====================================
3335		-// EMAIL COLLECTION SETUP - MULTI-INSTANCE VERSION
3336		-// ====================================
3337		-// Only run email collection setup if it's enabled
3338		-if (mxchatChat && mxchatChat.email_collection_enabled === 'on') {
3339		-
3340		- // Track submitting state per bot
3341		- const emailSubmittingState = {};
3342		-
3343		- // Add CSS animations for email form (once globally)
3344		- if (!document.getElementById('email-error-styles')) {
3345		- const style = document.createElement('style');
3346		- style.id = 'email-error-styles';
3347		- style.textContent = `
3348		- @keyframes fadeInError {
3349		- from { opacity: 0; transform: translateY(-5px); }
3350		- to { opacity: 1; transform: translateY(0); }
3351		- }
3352		- .email-input-shake {
3353		- animation: shake 0.5s ease-in-out;
3354		- }
3355		- @keyframes shake {
3356		- 0%, 100% { transform: translateX(0); }
3357		- 25% { transform: translateX(-5px); }
3358		- 75% { transform: translateX(5px); }
3359		- }
3360		- @keyframes spin {
3361		- from { transform: rotate(0deg); }
3362		- to { transform: rotate(360deg); }
3363		- }
3364		- .email-spinner {
3365		- display: inline-block;
3366		- vertical-align: middle;
3367		- }
3368		- `;
3369		- document.head.appendChild(style);
3370		- }
3371		-
3372		- function isValidEmailAddress(email) {
3373		- const emailRegex = /^[^\s@]+@[^\s@]+\.[^\s@]+$/;
3374		- return emailRegex.test(email.trim()) && email.length <= 254;
3375		- }
3376		-
3377		- function isValidNameInput(name) {
3378		- return name && name.trim().length >= 2 && name.trim().length <= 100;
3379		- }
3380		-
3381		- /**
3382		- * Replace {visitor_name} placeholder in intro message with actual visitor name
3383		- * @param {string} botId - The bot instance ID
3384		- * @param {string} visitorName - The visitor's name to insert
3385		- */
3386		- function replaceVisitorNamePlaceholder(botId, visitorName) {
3387		- var chatBox = getElementDOM(botId, 'chat-box');
3388		- if (!chatBox) return;
3389		-
3390		- // Find the first bot message (intro message)
3391		- var introMessage = chatBox.querySelector('.bot-message');
3392		- if (!introMessage) return;
3393		-
3394		- var messageContent = introMessage.querySelector('div[dir="auto"]');
3395		- if (!messageContent) return;
3396		-
3397		- var html = messageContent.innerHTML;
3398		-
3399		- // Replace {visitor_name} placeholder (case-insensitive)
3400		- if (visitorName && visitorName.trim()) {
3401		- // Escape HTML to prevent XSS
3402		- var safeName = $('<div>').text(visitorName.trim()).html();
3403		- html = html.replace(/\{visitor_name\}/gi, safeName);
3404		- } else {
3405		- // Remove placeholder and clean up spacing if no name provided
3406		- html = html.replace(/\{visitor_name\}/gi, '');
3407		- // Clean up any double spaces that might result
3408		- html = html.replace(/\s{2,}/g, ' ').trim();
3409		- }
3410		-
3411		- messageContent.innerHTML = html;
3412		- }
3413		-
3414		- function setEmailSubmissionState(botId, loading) {
3415		- var submitButton = getElementDOM(botId, 'email-submit-button');
3416		- var emailInput = getElementDOM(botId, 'user-email');
3417		- var nameInput = getElementDOM(botId, 'user-name');
3418		-
3419		- if (loading) {
3420		- emailSubmittingState[botId] = true;
3421		- if (submitButton) submitButton.disabled = true;
3422		- if (emailInput) emailInput.disabled = true;
3423		- if (nameInput) nameInput.disabled = true;
3424		-
3425		- if (submitButton && !submitButton.getAttribute('data-original-html')) {
3426		- submitButton.setAttribute('data-original-html', submitButton.innerHTML);
3427		- const originalText = submitButton.textContent;
3428		- submitButton.innerHTML = `
3429		- <svg class="email-spinner" style="width: 16px; height: 16px; margin-right: 8px; animation: spin 1s linear infinite;" viewBox="0 0 24 24">
3430		- <circle cx="12" cy="12" r="10" stroke="currentColor" stroke-width="4" fill="none" stroke-dasharray="31.416" stroke-dashoffset="31.416">
3431		- <animate attributeName="stroke-dasharray" dur="2s" values="0 31.416;15.708 15.708;0 31.416" repeatCount="indefinite"/>
3432		- <animate attributeName="stroke-dashoffset" dur="2s" values="0;-15.708;-31.416" repeatCount="indefinite"/>
3433		- </circle>
3434		- </svg>
3435		- ${originalText}
3436		- `;
3437		- submitButton.style.opacity = '0.8';
3438		- }
3439		- } else {
3440		- emailSubmittingState[botId] = false;
3441		- if (submitButton) submitButton.disabled = false;
3442		- if (emailInput) emailInput.disabled = false;
3443		- if (nameInput) nameInput.disabled = false;
3444		-
3445		- if (submitButton) {
3446		- const originalHtml = submitButton.getAttribute('data-original-html');
3447		- if (originalHtml) {
3448		- submitButton.innerHTML = originalHtml;
3449		- }
3450		- submitButton.style.opacity = '1';
3451		- }
3452		- }
3453		- }
3454		-
3455		- function showEmailError(botId, message) {
3456		- clearEmailError(botId);
3457		-
3458		- var emailForm = getElementDOM(botId, 'email-collection-form');
3459		- if (!emailForm) return;
3460		-
3461		- const errorDiv = document.createElement('div');
3462		- errorDiv.className = 'email-error';
3463		- errorDiv.style.cssText = `
3464		- color: #e74c3c;
3465		- font-size: 12px;
3466		- margin-top: 8px;
3467		- padding: 4px 0;
3468		- animation: fadeInError 0.3s ease;
3469		- `;
3470		- errorDiv.textContent = message;
3471		- emailForm.appendChild(errorDiv);
3472		-
3473		- // Add shake animation to inputs
3474		- var emailInput = getElementDOM(botId, 'user-email');
3475		- var nameInput = getElementDOM(botId, 'user-name');
3476		-
3477		- if (emailInput) {
3478		- emailInput.classList.add('email-input-shake');
3479		- setTimeout(() => emailInput.classList.remove('email-input-shake'), 500);
3480		- }
3481		- if (nameInput) {
3482		- nameInput.classList.add('email-input-shake');
3483		- setTimeout(() => nameInput.classList.remove('email-input-shake'), 500);
3484		- }
3485		- }
3486		-
3487		- function clearEmailError(botId) {
3488		- var emailForm = getElementDOM(botId, 'email-collection-form');
3489		- if (emailForm) {
3490		- const existingErrors = emailForm.querySelectorAll('.email-error');
3491		- existingErrors.forEach(error => error.remove());
3492		- }
3493		- }
3494		-
3495		- // Resolve email state using server-side data when available, AJAX fallback otherwise
3496		- function resolveEmailState(botId) {
3497		- if (mxchatChat.skip_email_check && mxchatChat.initial_email_state) {
3498		- if (mxchatChat.initial_email_state.show_email_form) {
3499		- showEmailFormForBot(botId);
3500		- } else {
3501		- showChatContainerForBot(botId);
3502		- }
3503		- } else {
3504		- checkSessionAndEmailForBot(botId);
3505		- }
3506		- }
3507		-
3508		- function checkSessionAndEmailForBot(botId) {
3509		- const sessionId = MxChatInstances.ensureSession(botId);
3510		-
3511		- // Hide both panels while we check — show loader instead
3512		- var emailBlocker = getElementDOM(botId, 'email-blocker');
3513		- var chatContainer = getElementDOM(botId, 'chat-container');
3514		- if (emailBlocker) emailBlocker.style.display = 'none';
3515		- if (chatContainer) chatContainer.style.display = 'none';
3516		- showInitLoader(botId);
3517		-
	1955	+if (emailForm && emailBlocker && chatbotWrapper) {
	1956	+ // Add loading state management
	1957	+ let isSubmitting = false;
	1958	+
	1959	+ // Check if email exists for the current session
	1960	+ function checkSessionAndEmail() {
	1961	+ const sessionId = getChatSession();
	1962	+
	1963	+ // Add timeout to prevent hanging
	1964	+ const controller = new AbortController();
	1965	+ const timeoutId = setTimeout(() => controller.abort(), 10000); // 10 second timeout
	1966	+
3518	1967	fetch(mxchatChat.ajax_url, {
3519	1968	method: 'POST',
3520	1969	headers: {
3521	1970	'Content-Type': 'application/x-www-form-urlencoded',
		@@ -3523,11 +1972,13 @@
3523	1972	body: new URLSearchParams({
3524	1973	action: 'mxchat_check_email_provided',
3525	1974	session_id: sessionId,
3526	1975	nonce: mxchatChat.nonce,
3527		- })
	1976	+ }),
	1977	+ signal: controller.signal
3528	1978	})
3529	1979	.then((response) => {
	1980	+ clearTimeout(timeoutId);
3530	1981	if (!response.ok) {
3531	1982	throw new Error(`HTTP error! status: ${response.status}`);
3532	1983	}
3533	1984	return response.json();
		@@ -3534,79 +1985,157 @@
3534	1985	})
3535	1986	.then((data) => {
3536	1987	if (data.success) {
3537	1988	if (data.data.logged_in || data.data.email) {
3538		- showChatContainerForBot(botId);
	1989	+ showChatContainer();
3539	1990	} else {
3540		- showEmailFormForBot(botId);
	1991	+ showEmailForm();
3541	1992	}
3542	1993	} else {
3543		- showEmailFormForBot(botId);
	1994	+ // On error, default to showing email form
	1995	+ showEmailForm();
3544	1996	}
3545	1997	})
3546	1998	.catch((error) => {
3547		- showEmailFormForBot(botId);
	1999	+ clearTimeout(timeoutId);
	2000	+ console.warn('Email check failed, defaulting to email form:', error);
	2001	+ showEmailForm();
3548	2002	});
3549	2003	}
3550	2004
3551		- // Event delegation for email form submission
3552		- $(document).on('submit', '.email-collection-form', function(e) {
3553		- e.preventDefault();
3554		- e.stopPropagation();
	2005	+ // Optimized UI transition functions
	2006	+ function showEmailForm() {
	2007	+ emailBlocker.style.display = 'flex';
	2008	+ chatbotWrapper.style.display = 'none';
	2009	+ }
3555	2010
3556		- var botId = getBotIdFromElement(this);
	2011	+ function showChatContainer() {
	2012	+ // Show chat immediately without delay
	2013	+ emailBlocker.style.display = 'none';
	2014	+ chatbotWrapper.style.display = 'flex';
	2015	+
	2016	+ // Load chat history only after showing chat container
	2017	+ if (typeof loadChatHistory === 'function') {
	2018	+ loadChatHistory();
	2019	+ }
	2020	+ }
3557	2021
	2022	+ // Enhanced email validation
	2023	+ function isValidEmail(email) {
	2024	+ const emailRegex = /^[^\s@]+@[^\s@]+\.[^\s@]+$/;
	2025	+ return emailRegex.test(email.trim()) && email.length <= 254; // RFC 5321 limit
	2026	+ }
	2027	+
	2028	+ // Show loading state with spinner
	2029	+ function setSubmissionState(loading) {
	2030	+ const submitButton = document.getElementById('email-submit-button');
	2031	+ const emailInput = document.getElementById('user-email');
	2032	+
	2033	+ if (loading) {
	2034	+ isSubmitting = true;
	2035	+ submitButton.disabled = true;
	2036	+ emailInput.disabled = true;
	2037	+
	2038	+ // Store original content and add spinner
	2039	+ if (!submitButton.getAttribute('data-original-html')) {
	2040	+ submitButton.setAttribute('data-original-html', submitButton.innerHTML);
	2041	+ }
	2042	+
	2043	+ // Add loading spinner while keeping original text
	2044	+ const originalText = submitButton.textContent;
	2045	+ submitButton.innerHTML = `
	2046	+ <svg class="email-spinner" style="width: 16px; height: 16px; margin-right: 8px; animation: spin 1s linear infinite;" viewBox="0 0 24 24">
	2047	+ <circle cx="12" cy="12" r="10" stroke="currentColor" stroke-width="4" fill="none" stroke-dasharray="31.416" stroke-dashoffset="31.416">
	2048	+ <animate attributeName="stroke-dasharray" dur="2s" values="0 31.416;15.708 15.708;0 31.416" repeatCount="indefinite"/>
	2049	+ <animate attributeName="stroke-dashoffset" dur="2s" values="0;-15.708;-31.416" repeatCount="indefinite"/>
	2050	+ </circle>
	2051	+ </svg>
	2052	+ ${originalText}
	2053	+ `;
	2054	+
	2055	+ submitButton.style.opacity = '0.8';
	2056	+ } else {
	2057	+ isSubmitting = false;
	2058	+ submitButton.disabled = false;
	2059	+ emailInput.disabled = false;
	2060	+
	2061	+ // Restore original content
	2062	+ const originalHtml = submitButton.getAttribute('data-original-html');
	2063	+ if (originalHtml) {
	2064	+ submitButton.innerHTML = originalHtml;
	2065	+ }
	2066	+
	2067	+ submitButton.style.opacity = '1';
	2068	+ }
	2069	+ }
	2070	+
	2071	+ // Add CSS for spinner animation if not already present
	2072	+ if (!document.getElementById('email-spinner-styles')) {
	2073	+ const style = document.createElement('style');
	2074	+ style.id = 'email-spinner-styles';
	2075	+ style.textContent = `
	2076	+ @keyframes spin {
	2077	+ from { transform: rotate(0deg); }
	2078	+ to { transform: rotate(360deg); }
	2079	+ }
	2080	+ .email-spinner {
	2081	+ display: inline-block;
	2082	+ vertical-align: middle;
	2083	+ }
	2084	+ `;
	2085	+ document.head.appendChild(style);
	2086	+ }
	2087	+
	2088	+ // Handle email form submission with improved error handling
	2089	+ emailForm.addEventListener('submit', function (event) {
	2090	+ event.preventDefault();
	2091	+
3558	2092	// Prevent double submission
3559		- if (emailSubmittingState[botId]) {
3560		- return false;
	2093	+ if (isSubmitting) {
	2094	+ return;
3561	2095	}
3562	2096
3563		- var emailInput = getElementDOM(botId, 'user-email');
3564		- var nameInput = getElementDOM(botId, 'user-name');
3565		- var userEmail = emailInput ? emailInput.value.trim() : '';
3566		- var userName = nameInput ? nameInput.value.trim() : '';
3567		- var sessionId = MxChatInstances.ensureSession(botId);
	2097	+ const userEmail = document.getElementById('user-email').value.trim();
	2098	+ const sessionId = getChatSession();
3568	2099
3569		- // Validate email
	2100	+ // Validate email before submission
3570	2101	if (!userEmail) {
3571		- showEmailError(botId, 'Please enter your email address.');
3572		- return false;
	2102	+ showEmailError('Please enter your email address.');
	2103	+ return;
3573	2104	}
3574	2105
3575		- if (!isValidEmailAddress(userEmail)) {
3576		- showEmailError(botId, 'Please enter a valid email address.');
3577		- return false;
	2106	+ if (!isValidEmail(userEmail)) {
	2107	+ showEmailError('Please enter a valid email address.');
	2108	+ return;
3578	2109	}
3579	2110
3580		- // Validate name if field exists and has content
3581		- if (nameInput && userName && !isValidNameInput(userName)) {
3582		- showEmailError(botId, 'Please enter a valid name (2-100 characters).');
3583		- return false;
3584		- }
	2111	+ // Clear any existing errors
	2112	+ clearEmailError();
	2113	+ setSubmissionState(true);
3585	2114
3586		- clearEmailError(botId);
3587		- setEmailSubmissionState(botId, true);
	2115	+ // Add timeout for submission
	2116	+ const controller = new AbortController();
	2117	+ const timeoutId = setTimeout(() => {
	2118	+ controller.abort();
	2119	+ setSubmissionState(false);
	2120	+ showEmailError('Request timed out. Please try again.');
	2121	+ }, 15000); // 15 second timeout
3588	2122
3589		- // Prepare form data
3590		- const formData = new URLSearchParams({
3591		- action: 'mxchat_handle_save_email_and_response',
3592		- email: userEmail,
3593		- session_id: sessionId,
3594		- nonce: mxchatChat.nonce,
3595		- });
3596		-
3597		- if (userName) {
3598		- formData.append('name', userName);
3599		- }
3600		-
3601	2123	fetch(mxchatChat.ajax_url, {
3602	2124	method: 'POST',
3603	2125	headers: {
3604	2126	'Content-Type': 'application/x-www-form-urlencoded',
3605	2127	},
3606		- body: formData
	2128	+ body: new URLSearchParams({
	2129	+ action: 'mxchat_handle_save_email_and_response',
	2130	+ email: userEmail,
	2131	+ session_id: sessionId,
	2132	+ nonce: mxchatChat.nonce,
	2133	+ }),
	2134	+ signal: controller.signal
3607	2135	})
3608	2136	.then((response) => {
	2137	+ clearTimeout(timeoutId);
3609	2138	if (!response.ok) {
3610	2139	throw new Error(`HTTP error! status: ${response.status}`);
3611	2140	}
3612	2141	return response.json();
		@@ -3611,166 +2140,185 @@
3611	2140	}
3612	2141	return response.json();
3613	2142	})
3614	2143	.then((data) => {
3615		- setEmailSubmissionState(botId, false);
3616		-
	2144	+ setSubmissionState(false);
	2145	+
3617	2146	if (data.success) {
3618		- showChatContainerForBot(botId);
	2147	+ // Show chat immediately
	2148	+ showChatContainer();
3619	2149
3620		- // Replace {visitor_name} placeholder in intro message with actual name
3621		- if (userName) {
3622		- replaceVisitorNamePlaceholder(botId, userName);
3623		- } else {
3624		- // Remove placeholder if no name provided
3625		- replaceVisitorNamePlaceholder(botId, '');
3626		- }
3627		-
	2150	+ // Handle bot response if provided
3628	2151	if (data.message && typeof appendMessage === 'function') {
3629	2152	setTimeout(() => {
3630		- appendMessage('bot', data.message, '', [], false, botId);
	2153	+ appendMessage('bot', data.message);
3631	2154	if (typeof scrollToBottom === 'function') {
3632		- scrollToBottom(botId);
	2155	+ scrollToBottom();
3633	2156	}
3634	2157	}, 100);
3635	2158	}
3636	2159	} else {
3637		- showEmailError(botId, data.message || 'Failed to save email. Please try again.');
	2160	+ showEmailError(data.message || 'Failed to save email. Please try again.');
3638	2161	}
3639	2162	})
3640	2163	.catch((error) => {
3641		- setEmailSubmissionState(botId, false);
3642		- showEmailError(botId, 'An error occurred. Please try again.');
	2164	+ clearTimeout(timeoutId);
	2165	+ setSubmissionState(false);
	2166	+
	2167	+ if (error.name === 'AbortError') {
	2168	+ showEmailError('Request timed out. Please try again.');
	2169	+ } else {
	2170	+ console.error('Email submission error:', error);
	2171	+ showEmailError('An error occurred. Please try again.');
	2172	+ }
3643	2173	});
3644		-
3645		- return false;
3646	2174	});
3647	2175
3648		- // Real-time email validation using event delegation
3649		- $(document).on('input', '.mxchat-email-input', function() {
3650		- var botId = getBotIdFromElement(this);
3651		- var $input = $(this);
	2176	+ // Real-time email validation
	2177	+ const emailInput = document.getElementById('user-email');
	2178	+ if (emailInput) {
	2179	+ let validationTimeout;
	2180	+
	2181	+ emailInput.addEventListener('input', function() {
	2182	+ // Clear previous validation timeout
	2183	+ if (validationTimeout) {
	2184	+ clearTimeout(validationTimeout);
	2185	+ }
	2186	+
	2187	+ // Debounce validation
	2188	+ validationTimeout = setTimeout(() => {
	2189	+ const email = this.value.trim();
	2190	+ clearEmailError();
	2191	+
	2192	+ if (email && !isValidEmail(email)) {
	2193	+ showEmailError('Please enter a valid email address.');
	2194	+ }
	2195	+ }, 500);
	2196	+ });
3652	2197
3653		- // Clear previous timeout
3654		- clearTimeout($input.data('validationTimeout'));
3655		-
3656		- // Debounce validation
3657		- var timeout = setTimeout(() => {
3658		- var email = this.value.trim();
3659		- clearEmailError(botId);
3660		-
3661		- if (email && !isValidEmailAddress(email)) {
3662		- showEmailError(botId, 'Please enter a valid email address.');
	2198	+ // Handle Enter key
	2199	+ emailInput.addEventListener('keypress', function(e) {
	2200	+ if (e.key === 'Enter' && !isSubmitting) {
	2201	+ emailForm.dispatchEvent(new Event('submit'));
3663	2202	}
3664		- }, 500);
	2203	+ });
	2204	+ }
3665	2205
3666		- $input.data('validationTimeout', timeout);
3667		- });
3668		-
3669		- // Handle Enter key in email input
3670		- $(document).on('keypress', '.mxchat-email-input', function(e) {
3671		- if (e.key === 'Enter') {
3672		- e.preventDefault();
3673		- var botId = getBotIdFromElement(this);
3674		- if (!emailSubmittingState[botId]) {
3675		- $(this).closest('.email-collection-form').submit();
3676		- }
	2206	+ // Error display functions
	2207	+ function showEmailError(message) {
	2208	+ clearEmailError();
	2209	+
	2210	+ const errorDiv = document.createElement('div');
	2211	+ errorDiv.className = 'email-error';
	2212	+ errorDiv.style.cssText = `
	2213	+ color: #e74c3c;
	2214	+ font-size: 12px;
	2215	+ margin-top: 8px;
	2216	+ padding: 4px 0;
	2217	+ animation: fadeInError 0.3s ease;
	2218	+ `;
	2219	+ errorDiv.textContent = message;
	2220	+
	2221	+ // Add CSS animation if not already present
	2222	+ if (!document.getElementById('email-error-styles')) {
	2223	+ const style = document.createElement('style');
	2224	+ style.id = 'email-error-styles';
	2225	+ style.textContent = `
	2226	+ @keyframes fadeInError {
	2227	+ from { opacity: 0; transform: translateY(-5px); }
	2228	+ to { opacity: 1; transform: translateY(0); }
	2229	+ }
	2230	+ .email-input-shake {
	2231	+ animation: shake 0.5s ease-in-out;
	2232	+ }
	2233	+ @keyframes shake {
	2234	+ 0%, 100% { transform: translateX(0); }
	2235	+ 25% { transform: translateX(-5px); }
	2236	+ 75% { transform: translateX(5px); }
	2237	+ }
	2238	+ `;
	2239	+ document.head.appendChild(style);
3677	2240	}
3678		- });
3679		-
3680		- // Handle Enter key in name input
3681		- $(document).on('keypress', '.mxchat-name-input', function(e) {
3682		- if (e.key === 'Enter') {
3683		- e.preventDefault();
3684		- var botId = getBotIdFromElement(this);
3685		- if (!emailSubmittingState[botId]) {
3686		- $(this).closest('.email-collection-form').submit();
3687		- }
	2241	+
	2242	+ emailForm.appendChild(errorDiv);
	2243	+
	2244	+ // Add shake animation to input
	2245	+ if (emailInput) {
	2246	+ emailInput.classList.add('email-input-shake');
	2247	+ setTimeout(() => {
	2248	+ emailInput.classList.remove('email-input-shake');
	2249	+ }, 500);
3688	2250	}
3689		- });
	2251	+ }
3690	2252
3691		- // Initialize email check for all bot instances
3692		- // For floating bots: defer until widget is opened (zero passive AJAX)
3693		- // For embedded bots: check immediately since the form is visible
3694		- $('.mxchat-chatbot-wrapper').each(function() {
3695		- var botId = $(this).data('bot-id') || 'default';
3696		- var emailBlocker = getElementDOM(botId, 'email-blocker');
	2253	+ function clearEmailError() {
	2254	+ const existingErrors = emailForm.querySelectorAll('.email-error');
	2255	+ existingErrors.forEach(error => error.remove());
	2256	+ }
3697	2257
3698		- if (emailBlocker) {
3699		- if (isEmbeddedBot(botId)) {
3700		- // Embedded bots are always visible — check now
3701		- resolveEmailState(botId);
3702		- }
3703		- // Floating bots: handled in the widget open handler
3704		- } else if (isEmbeddedBot(botId)) {
3705		- // Embedded bot, no email collection — load history with loader
3706		- var chatPersistenceEnabled = typeof mxchatChat !== 'undefined' && mxchatChat.chat_persistence_toggle === 'on';
3707		- if (chatPersistenceEnabled) {
3708		- MxChatInstances.ensureSession(botId);
3709		- showChatContainerForBot(botId);
3710		- }
3711		- }
	2258	+ // Initialize email check with delay to prevent race conditions
	2259	+ setTimeout(checkSessionAndEmail, 100);
	2260	+
	2261	+} else if (mxchatChat.email_collection_enabled) {
	2262	+ console.error('Essential elements for email handling are missing:', {
	2263	+ emailForm: !!emailForm,
	2264	+ emailBlocker: !!emailBlocker,
	2265	+ chatbotWrapper: !!chatbotWrapper
3712	2266	});
3713	2267	}
3714	2268
3715		- // Open chatbot when pre-chat message is clicked - use class selector for multi-instance
3716		- $(document).on('click', '.pre-chat-message', function() {
3717		- var botId = getBotIdFromElement(this);
3718		- var $chatbot = getElement(botId, 'floating-chatbot');
3719		- if ($chatbot.hasClass('hidden')) {
3720		- $chatbot.removeClass('hidden').addClass('visible');
3721		- getElement(botId, 'floating-chatbot-button').addClass('hidden');
3722		- handlePreChatDismissal(botId);
	2269	+
	2270	+ // Open chatbot when pre-chat message is clicked
	2271	+ $(document).on('click', '#pre-chat-message', function() {
	2272	+ var chatbot = $('#floating-chatbot');
	2273	+ if (chatbot.hasClass('hidden')) {
	2274	+ chatbot.removeClass('hidden').addClass('visible');
	2275	+ $('#floating-chatbot-button').addClass('hidden');
	2276	+ $('#pre-chat-message').fadeOut(250); // Hide pre-chat message
3723	2277	disableScroll(); // Disable scroll when chatbot opens
3724		-
3725		- // Load chat history for returning visitors (persistence)
3726		- var chatPersistenceEnabled = typeof mxchatChat !== 'undefined' && mxchatChat.chat_persistence_toggle === 'on';
3727		- if (chatPersistenceEnabled) {
3728		- MxChatInstances.ensureSession(botId);
3729		- }
3730		-
3731		- // Deferred email check — only on first widget open
3732		- var emailBlocker = getElementDOM(botId, 'email-blocker');
3733		- var instance = MxChatInstances.get(botId);
3734		- if (emailBlocker && !instance.emailCheckDone) {
3735		- instance.emailCheckDone = true;
3736		- resolveEmailState(botId);
3737		- } else if (!emailBlocker) {
3738		- showChatContainerForBot(botId);
3739		- }
3740	2278	}
3741	2279	});
3742	2280
3743		- // Legacy duplicate close handler removed — handled by single event delegation above
	2281	+ var closeButton = document.querySelector('.close-pre-chat-message');
	2282	+ if (closeButton) {
	2283	+ closeButton.addEventListener('click', function() {
	2284	+ $('#pre-chat-message').fadeOut(200); // Hide the message
3744	2285
	2286	+ // Send an AJAX request to set the transient flag for 24 hours
	2287	+ $.ajax({
	2288	+ url: mxchatChat.ajax_url,
	2289	+ type: 'POST',
	2290	+ data: {
	2291	+ action: 'mxchat_dismiss_pre_chat_message',
	2292	+ _ajax_nonce: mxchatChat.nonce
	2293	+ },
	2294	+ success: function() {
	2295	+ //console.log('Pre-chat message dismissed for 24 hours.');
3745	2296
3746		-function hasQuickQuestions(botId) {
3747		- botId = botId || 'default';
3748		- var questionsContainer = getElementDOM(botId, 'mxchat-popular-questions');
3749		- if (!questionsContainer) return false;
3750		- const questionButtons = questionsContainer.querySelectorAll('.mxchat-popular-question');
	2297	+ // Ensure the message is hidden after dismissal
	2298	+ $('#pre-chat-message').hide();
	2299	+ },
	2300	+ error: function() {
	2301	+ ////console.error('Failed to dismiss pre-chat message.');
	2302	+ }
	2303	+ });
	2304	+ });
	2305	+ }
	2306	+
	2307	+
	2308	+function hasQuickQuestions() {
	2309	+ const questionButtons = document.querySelectorAll('#mxchat-popular-questions .mxchat-popular-question');
3751	2310	return questionButtons.length > 0;
3752	2311	}
3753	2312
3754		-/**
3755		- * Check if a bot is embedded (not floating)
3756		- * Embedded bots don't have a .floating-chatbot wrapper
3757		- */
3758		-function isEmbeddedBot(botId) {
3759		- botId = botId || 'default';
3760		- var floatingWrapper = document.getElementById('floating-chatbot-' + botId);
3761		- return !floatingWrapper;
3762		-}
3763		-
3764		-function collapseQuickQuestions(botId) {
3765		- botId = botId || 'default';
3766		- const questionsContainer = getElementDOM(botId, 'mxchat-popular-questions');
3767		- if (questionsContainer && hasQuickQuestions(botId)) {
	2313	+function collapseQuickQuestions() {
	2314	+ const questionsContainer = document.getElementById('mxchat-popular-questions');
	2315	+ if (questionsContainer && hasQuickQuestions()) {
3768	2316	questionsContainer.classList.add('collapsed');
3769	2317	questionsContainer.classList.add('has-been-collapsed');
3770	2318	try {
3771		- sessionStorage.setItem('mxchat_questions_collapsed_' + botId, 'true');
3772		- sessionStorage.setItem('mxchat_questions_has_been_collapsed_' + botId, 'true');
	2319	+ sessionStorage.setItem('mxchat_questions_collapsed', 'true');
	2320	+ sessionStorage.setItem('mxchat_questions_has_been_collapsed', 'true');
3773	2321	} catch (e) {
3774	2322	// Ignore if sessionStorage is not available
3775	2323	}
3776	2324	}
		@@ -3775,15 +2323,14 @@
3775	2323	}
3776	2324	}
3777	2325	}
3778	2326
3779		-function expandQuickQuestions(botId) {
3780		- botId = botId || 'default';
3781		- const questionsContainer = getElementDOM(botId, 'mxchat-popular-questions');
3782		- if (questionsContainer && hasQuickQuestions(botId)) {
	2327	+function expandQuickQuestions() {
	2328	+ const questionsContainer = document.getElementById('mxchat-popular-questions');
	2329	+ if (questionsContainer && hasQuickQuestions()) {
3783	2330	questionsContainer.classList.remove('collapsed');
3784	2331	try {
3785		- sessionStorage.setItem('mxchat_questions_collapsed_' + botId, 'false');
	2332	+ sessionStorage.setItem('mxchat_questions_collapsed', 'false');
3786	2333	} catch (e) {
3787	2334	// Ignore if sessionStorage is not available
3788	2335	}
3789	2336	}
		@@ -3788,24 +2335,18 @@
3788	2335	}
3789	2336	}
3790	2337	}
3791	2338
3792		-function checkQuickQuestionsState(botId) {
3793		- botId = botId || 'default';
3794		- if (!hasQuickQuestions(botId)) {
	2339	+function checkQuickQuestionsState() {
	2340	+ if (!hasQuickQuestions()) {
3795	2341	return; // Don't do anything if no questions exist
3796	2342	}
3797		-
3798		- // Skip restoring collapsed state for embedded bots - they should always start expanded
3799		- if (isEmbeddedBot(botId)) {
3800		- return;
3801		- }
3802		-
	2343	+
3803	2344	try {
3804		- const isCollapsed = sessionStorage.getItem('mxchat_questions_collapsed_' + botId);
3805		- const hasBeenCollapsed = sessionStorage.getItem('mxchat_questions_has_been_collapsed_' + botId);
3806		-
3807		- const questionsContainer = getElementDOM(botId, 'mxchat-popular-questions');
	2345	+ const isCollapsed = sessionStorage.getItem('mxchat_questions_collapsed');
	2346	+ const hasBeenCollapsed = sessionStorage.getItem('mxchat_questions_has_been_collapsed');
	2347	+
	2348	+ const questionsContainer = document.getElementById('mxchat-popular-questions');
3808	2349	if (questionsContainer) {
3809	2350	if (hasBeenCollapsed === 'true') {
3810	2351	questionsContainer.classList.add('has-been-collapsed');
3811	2352	}
		@@ -3817,37 +2358,33 @@
3817	2358	// Ignore if sessionStorage is not available
3818	2359	}
3819	2360	}
3820	2361
3821		-// Global delegation for dynamically added links as fallback
3822		-// Use class selector for multi-instance support
3823		-$(document).on('click', '.chat-box a[href]:not([data-tracked])', function(e) {
	2362	+// NEW: Global delegation for dynamically added links as fallback
	2363	+$(document).on('click', '#chat-box a[href]:not([data-tracked])', function(e) {
3824	2364	const $link = $(this);
3825	2365	const messageDiv = $link.closest('.bot-message, .agent-message');
3826		-
	2366	+
3827	2367	// Only process bot/agent message links
3828	2368	if (messageDiv.length > 0) {
3829	2369	const originalHref = $link.attr('href');
3830		-
	2370	+
3831	2371	if (originalHref && (originalHref.startsWith('http://') || originalHref.startsWith('https://'))) {
3832	2372	e.preventDefault();
3833	2373	e.stopPropagation();
3834		-
	2374	+
3835	2375	// Mark as tracked
3836	2376	$link.attr('data-tracked', 'true');
3837		-
3838		- // Get bot ID from the chat box context
3839		- var botId = getBotIdFromElement(this);
3840		-
	2377	+
3841	2378	// Get message context from the message div
3842	2379	const messageText = messageDiv.text().substring(0, 200);
3843		-
	2380	+
3844	2381	$.ajax({
3845	2382	url: mxchatChat.ajax_url,
3846	2383	type: 'POST',
3847	2384	data: {
3848	2385	action: 'mxchat_track_url_click',
3849		- session_id: getChatSession(botId),
	2386	+ session_id: getChatSession(),
3850	2387	url: originalHref,
3851	2388	message_context: messageText,
3852	2389	nonce: mxchatChat.nonce
3853	2390	},
		@@ -3858,58 +2395,45 @@
3858	2395	window.location.href = originalHref;
3859	2396	}
3860	2397	}
3861	2398	});
3862		-
	2399	+
3863	2400	return false;
3864	2401	}
3865	2402	}
3866	2403	});
3867	2404
3868		- // ====================================
3869		- // MAIN INITIALIZATION
3870		- // ====================================
	2405	+
	2406	+
	2407	+
	2408	+// ====================================
	2409	+// MAIN INITIALIZATION
	2410	+// ====================================
3871	2411
3872		- // Initialize all chatbot instances on the page
3873		- initializeAllInstances();
	2412	+if ($('#floating-chatbot').hasClass('hidden')) {
	2413	+ $('#floating-chatbot-button').removeClass('hidden');
	2414	+}
	2415	+// Initialize when document is ready
	2416	+setFullHeight();
	2417	+initializeChatVisibility();
	2418	+loadChatHistory();
	2419	+trackOriginatingPage();
3874	2420
3875		- // Legacy initialization for single bot compatibility
3876		- $('.floating-chatbot.hidden').each(function() {
3877		- var botId = getBotIdFromElement(this);
3878		- getElement(botId, 'floating-chatbot-button').removeClass('hidden');
3879		- });
	2421	+// Make functions globally available for add-ons
	2422	+window.hasQuickQuestions = hasQuickQuestions;
	2423	+window.collapseQuickQuestions = collapseQuickQuestions;
	2424	+window.appendMessage = appendMessage;
	2425	+window.appendThinkingMessage = appendThinkingMessage;
	2426	+window.scrollToBottom = scrollToBottom;
	2427	+window.scrollElementToTop = scrollElementToTop;
	2428	+window.replaceLastMessage = replaceLastMessage;
	2429	+window.callMxChat = callMxChat;
	2430	+window.callMxChatStream = callMxChatStream;
	2431	+window.shouldUseStreaming = shouldUseStreaming;
	2432	+window.getChatSession = getChatSession;
	2433	+window.getPageContext = getPageContext;
	2434	+window.updateStreamingMessage = updateStreamingMessage;
3880	2435
3881		- // Initialize when document is ready
3882		- setFullHeight();
3883		-
3884		- // Note: trackOriginatingPage() and loadChatHistory() are now deferred
3885		- // until the user's first interaction via MxChatInstances.ensureSession()
3886		-
3887		- // Initialize chat visibility for all instances
3888		- $('.mxchat-chatbot-wrapper').each(function() {
3889		- var botId = $(this).data('bot-id') || 'default';
3890		- initializeChatVisibility(botId);
3891		- });
3892		-
3893		- // Make functions globally available for add-ons
3894		- window.hasQuickQuestions = hasQuickQuestions;
3895		- window.collapseQuickQuestions = collapseQuickQuestions;
3896		- window.appendMessage = appendMessage;
3897		- window.appendThinkingMessage = appendThinkingMessage;
3898		- window.scrollToBottom = scrollToBottom;
3899		- window.scrollElementToTop = scrollElementToTop;
3900		- window.replaceLastMessage = replaceLastMessage;
3901		- window.callMxChat = callMxChat;
3902		- window.callMxChatStream = callMxChatStream;
3903		- window.shouldUseStreaming = shouldUseStreaming;
3904		- window.getChatSession = getChatSession;
3905		- window.getPageContext = getPageContext;
3906		- window.updateStreamingMessage = updateStreamingMessage;
3907		- window.MxChatInstances = MxChatInstances;
3908		- window.getElement = getElement;
3909		- window.getElementDOM = getElementDOM;
3910		- window.getBotIdFromElement = getBotIdFromElement;
3911		-
3912	2436	}); // End of jQuery ready
3913	2437
3914	2438
3915	2439	// ====================================
		@@ -3938,263 +2462,9 @@
3938	2462	}
3939	2463	}
3940	2464	});
3941	2465
3942		-// ============================================================================
3943		-// SATISFACTION RATING (v3.2.6)
3944		-// ============================================================================
3945		-// Per-session 👍/👎 prompt that appears in the chat-box after 60s of user
3946		-// inactivity following a bot reply. One prompt per session, deduped via
3947		-// localStorage. Disabled site-wide when mxchatChat.satisfaction_rating_enabled
3948		-// is exactly false (default ON).
3949		-jQuery(function($) {
3950		- if (typeof mxchatChat === 'undefined') return;
3951		- if (mxchatChat.satisfaction_rating_enabled === false || mxchatChat.satisfaction_rating_enabled === 'off') return;
3952	2466
3953		- // wp_localize_script stringifies ints, so accept both number and numeric string.
3954		- var idleRaw = mxchatChat.satisfaction_rating_idle_seconds;
3955		- var idleSeconds = (typeof idleRaw === 'number') ? idleRaw : parseInt(idleRaw, 10);
3956		- if (!isFinite(idleSeconds)) idleSeconds = 60;
3957		- if (idleSeconds < 5) idleSeconds = 5;
3958		- if (idleSeconds > 600) idleSeconds = 600;
3959		- var IDLE_MS = idleSeconds * 1000;
3960		- var MIN_BOT_REPLIES = 2;
3961		- var ratingState = {};
3962	2467
3963		- function getState(botId) {
3964		- if (!ratingState[botId]) {
3965		- ratingState[botId] = { idleTimer: null, botReplies: 0, promptShown: false, dismissed: false };
3966		- }
3967		- return ratingState[botId];
3968		- }
3969	2468
3970		- function getSessionId(botId) {
3971		- if (typeof MxChatInstances !== 'undefined' && MxChatInstances.getChatSession) {
3972		- return MxChatInstances.getChatSession(botId);
3973		- }
3974		- return null;
3975		- }
3976	2469
3977		- function isAlreadyRated(sessionId) {
3978		- if (!sessionId) return false;
3979		- try { return localStorage.getItem('mxchat_rated:' + sessionId) === '1'; } catch (e) { return false; }
3980		- }
3981		-
3982		- function markRated(sessionId) {
3983		- if (!sessionId) return;
3984		- try { localStorage.setItem('mxchat_rated:' + sessionId, '1'); } catch (e) {}
3985		- }
3986		-
3987		- function esc(s) {
3988		- return String(s == null ? '' : s)
3989		- .replace(/&/g, '&amp;').replace(/</g, '&lt;').replace(/>/g, '&gt;')
3990		- .replace(/"/g, '&quot;').replace(/'/g, '&#039;');
3991		- }
3992		-
3993		- // Mirror shouldSkipInlineColors so rating bubbles defer to AI-theme CSS.
3994		- function ratingSkipInlineColors(botId) {
3995		- if (mxchatChat.skip_inline_colors) return true;
3996		- var botAssignments = mxchatChat.bot_theme_assignments || {};
3997		- return botAssignments.hasOwnProperty(botId);
3998		- }
3999		-
4000		- function botBubbleStyleAttr(botId) {
4001		- if (ratingSkipInlineColors(botId)) return '';
4002		- var bg = mxchatChat.bot_message_bg_color;
4003		- var fg = mxchatChat.bot_message_font_color;
4004		- if (!bg && !fg) return '';
4005		- return ' style="background-color: ' + esc(bg || '') + '; color: ' + esc(fg || '') + ';"';
4006		- }
4007		-
4008		- function copy(key) {
4009		- var c = mxchatChat.satisfaction_rating_copy || {};
4010		- var d = {
4011		- question: 'Was this helpful?',
4012		- helpful: 'Helpful',
4013		- not_helpful: 'Not helpful',
4014		- dismiss: 'Dismiss',
4015		- thanks: 'Thanks! Anything we should improve? (optional)',
4016		- placeholder: 'Tell us what could be better…',
4017		- send: 'Send',
4018		- skip: 'Skip',
4019		- saved: 'Thanks for the feedback.'
4020		- };
4021		- return c[key] || d[key];
4022		- }
4023		-
4024		- function thumbUpSvg() {
4025		- return '<svg viewBox="0 0 24 24" width="18" height="18" fill="currentColor" aria-hidden="true"><path d="M7.493 18.75c-.425 0-.82-.236-.975-.632A7.48 7.48 0 0 1 6 15.375c0-1.75.599-3.358 1.602-4.634.151-.192.373-.309.6-.397.473-.183.89-.514 1.212-.924a9.042 9.042 0 0 1 2.861-2.4c.723-.384 1.35-.956 1.653-1.715a4.498 4.498 0 0 0 .322-1.672V2.75A.75.75 0 0 1 15 2a2.25 2.25 0 0 1 2.25 2.25c0 1.152-.26 2.243-.723 3.218-.266.558.107 1.282.725 1.282h3.126c1.026 0 1.945.694 2.054 1.715.045.422.068.85.068 1.285a11.95 11.95 0 0 1-2.649 7.521c-.388.482-.987.729-1.605.729H14.23c-.483 0-.964-.078-1.423-.23l-3.114-1.04a4.501 4.501 0 0 0-1.423-.23h-.777Z"/><path d="M2.331 10.977a11.969 11.969 0 0 0-.831 4.398 12 12 0 0 0 .52 3.507c.26.85 1.084 1.368 1.973 1.368H4.9c.445 0 .72-.498.523-.898a8.963 8.963 0 0 1-.924-3.977c0-1.708.476-3.305 1.302-4.666.245-.403-.028-.959-.5-.959H4.25c-.832 0-1.612.453-1.918 1.227Z"/></svg>';
4026		- }
4027		- function thumbDownSvg() {
4028		- return '<svg viewBox="0 0 24 24" width="18" height="18" fill="currentColor" aria-hidden="true"><path d="M15.73 5.25h1.035A7.465 7.465 0 0 1 18 9.375a7.465 7.465 0 0 1-1.235 4.125h-.148c-.806 0-1.534.446-2.031 1.08a9.04 9.04 0 0 1-2.861 2.4c-.723.384-1.35.956-1.653 1.715a4.498 4.498 0 0 0-.322 1.672V21a.75.75 0 0 1-.75.75 2.25 2.25 0 0 1-2.25-2.25c0-1.152.26-2.243.723-3.218.266-.558-.107-1.282-.725-1.282H3.622c-1.026 0-1.945-.694-2.054-1.715A12.137 12.137 0 0 1 1.5 12c0-2.848.992-5.464 2.649-7.521C4.537 3.997 5.136 3.75 5.754 3.75h4.541c.483 0 .964.078 1.423.23l3.114 1.04c.46.152.94.23 1.423.23Z"/><path d="M21.669 13.023c.536-1.362.831-2.845.831-4.398 0-1.22-.182-2.398-.52-3.507-.26-.85-1.084-1.368-1.973-1.368H19.1c-.445 0-.72.498-.523.898.591 1.2.924 2.55.924 3.977a8.958 8.958 0 0 1-1.302 4.666c-.245.403.028.959.5.959h1.053c.832 0 1.612-.453 1.918-1.227Z"/></svg>';
4029		- }
4030		-
4031		- function buildPromptHtml(botId) {
4032		- var styleAttr = botBubbleStyleAttr(botId);
4033		- return ''
4034		- + '<div class="bot-message mxchat-rating-bot-bubble"' + styleAttr + '>'
4035		- + '<div class="mxchat-rating-prompt" data-bot-id="' + esc(botId) + '" role="group" aria-label="' + esc(copy('question')) + '">'
4036		- + '<div class="mxchat-rating-question">' + esc(copy('question')) + '</div>'
4037		- + '<div class="mxchat-rating-actions">'
4038		- + '<span class="mxchat-rating-buttons">'
4039		- + '<button type="button" class="mxchat-rating-btn" data-rating="1" aria-label="' + esc(copy('helpful')) + '">' + thumbUpSvg() + '</button>'
4040		- + '<button type="button" class="mxchat-rating-btn" data-rating="-1" aria-label="' + esc(copy('not_helpful')) + '">' + thumbDownSvg() + '</button>'
4041		- + '</span>'
4042		- + '<button type="button" class="mxchat-rating-dismiss" aria-label="' + esc(copy('dismiss')) + '">×</button>'
4043		- + '</div>'
4044		- + '</div>'
4045		- + '</div>';
4046		- }
4047		-
4048		- function buildFeedbackHtml(botId, rating) {
4049		- var styleAttr = botBubbleStyleAttr(botId);
4050		- return ''
4051		- + '<div class="bot-message mxchat-rating-bot-bubble"' + styleAttr + '>'
4052		- + '<div class="mxchat-rating-feedback" data-bot-id="' + esc(botId) + '" data-rating="' + esc(String(rating)) + '">'
4053		- + '<div class="mxchat-rating-feedback-label">' + esc(copy('thanks')) + '</div>'
4054		- + '<textarea class="mxchat-rating-feedback-input" maxlength="500" placeholder="' + esc(copy('placeholder')) + '" rows="2"></textarea>'
4055		- + '<div class="mxchat-rating-feedback-actions">'
4056		- + '<button type="button" class="mxchat-rating-skip">' + esc(copy('skip')) + '</button>'
4057		- + '<button type="button" class="mxchat-rating-submit">' + esc(copy('send')) + '</button>'
4058		- + '</div>'
4059		- + '</div>'
4060		- + '</div>';
4061		- }
4062		-
4063		- function buildSavedHtml(botId) {
4064		- var styleAttr = botBubbleStyleAttr(botId);
4065		- return ''
4066		- + '<div class="bot-message mxchat-rating-bot-bubble"' + styleAttr + '>'
4067		- + '<div class="mxchat-rating-saved">' + esc(copy('saved')) + '</div>'
4068		- + '</div>';
4069		- }
4070		-
4071		- function getChatBoxByBotId(botId) {
4072		- var $byId = $('#chat-box-' + botId);
4073		- if ($byId.length) return $byId.first();
4074		- return $('.chat-box').first();
4075		- }
4076		-
4077		- function scrollChatBoxToBottom($chatBox) {
4078		- if (!$chatBox || !$chatBox.length) return;
4079		- $chatBox.scrollTop($chatBox[0].scrollHeight);
4080		- }
4081		-
4082		- function showPrompt(botId) {
4083		- var s = getState(botId);
4084		- if (s.promptShown || s.dismissed) return;
4085		- var sessionId = getSessionId(botId);
4086		- if (!sessionId) return;
4087		- if (isAlreadyRated(sessionId)) { s.promptShown = true; return; }
4088		- var $chatBox = getChatBoxByBotId(botId);
4089		- if (!$chatBox.length) return;
4090		- if ($chatBox.find('.mxchat-rating-prompt').length) { s.promptShown = true; return; }
4091		- $chatBox.append(buildPromptHtml(botId));
4092		- s.promptShown = true;
4093		- scrollChatBoxToBottom($chatBox);
4094		- }
4095		-
4096		- function submitRating(botId, rating, feedback) {
4097		- var sessionId = getSessionId(botId);
4098		- if (!sessionId) return;
4099		- $.post(mxchatChat.ajax_url, {
4100		- action: 'mxchat_save_rating',
4101		- session_id: sessionId,
4102		- bot_id: botId,
4103		- rating: rating,
4104		- feedback: feedback || ''
4105		- });
4106		- markRated(sessionId);
4107		- }
4108		-
4109		- function onBotReply(botId) {
4110		- var s = getState(botId);
4111		- s.botReplies += 1;
4112		- if (s.promptShown || s.dismissed) return;
4113		- var sessionId = getSessionId(botId);
4114		- if (sessionId && isAlreadyRated(sessionId)) { s.promptShown = true; return; }
4115		- if (s.botReplies < MIN_BOT_REPLIES) return;
4116		- if (s.idleTimer) clearTimeout(s.idleTimer);
4117		- s.idleTimer = setTimeout(function() { showPrompt(botId); }, IDLE_MS);
4118		- }
4119		-
4120		- function onUserMessage(botId) {
4121		- var s = getState(botId);
4122		- if (s.idleTimer) { clearTimeout(s.idleTimer); s.idleTimer = null; }
4123		- }
4124		-
4125		- function botIdFromChatBox(el) {
4126		- var id = el && el.id ? el.id : '';
4127		- return id.indexOf('chat-box-') === 0 ? id.substring('chat-box-'.length) : 'default';
4128		- }
4129		-
4130		- function setupObserver(chatBox) {
4131		- var botId = botIdFromChatBox(chatBox);
4132		- try {
4133		- var observer = new MutationObserver(function(mutations) {
4134		- mutations.forEach(function(m) {
4135		- for (var i = 0; i < m.addedNodes.length; i++) {
4136		- var node = m.addedNodes[i];
4137		- if (!node || node.nodeType !== 1) continue;
4138		- var $n = $(node);
4139		- if ($n.hasClass('mxchat-rating-bot-bubble') || $n.hasClass('mxchat-rating-prompt') || $n.hasClass('mxchat-rating-feedback') || $n.hasClass('mxchat-rating-saved')) continue;
4140		- if ($n.hasClass('bot-message')) onBotReply(botId); // count at insert time — streaming providers append with .temporary-message first, then remove later (childList observer can't see attr changes)
4141		- else if ($n.hasClass('user-message')) onUserMessage(botId);
4142		- }
4143		- });
4144		- });
4145		- observer.observe(chatBox, { childList: true });
4146		- } catch (e) { /* noop */ }
4147		- }
4148		-
4149		- $('.chat-box').each(function() { setupObserver(this); });
4150		-
4151		- $(document).on('click', '.mxchat-rating-btn', function(e) {
4152		- e.preventDefault();
4153		- var $btn = $(this);
4154		- var $prompt = $btn.closest('.mxchat-rating-prompt');
4155		- var $wrap = $btn.closest('.mxchat-rating-bot-bubble');
4156		- var botId = $prompt.data('bot-id') || 'default';
4157		- var rating = parseInt($btn.attr('data-rating'), 10);
4158		- if (rating !== 1 && rating !== -1) return;
4159		- submitRating(botId, rating, '');
4160		- ($wrap.length ? $wrap : $prompt).replaceWith(buildFeedbackHtml(botId, rating));
4161		- scrollChatBoxToBottom(getChatBoxByBotId(botId));
4162		- });
4163		-
4164		- $(document).on('click', '.mxchat-rating-dismiss', function(e) {
4165		- e.preventDefault();
4166		- var $prompt = $(this).closest('.mxchat-rating-prompt');
4167		- var $wrap = $(this).closest('.mxchat-rating-bot-bubble');
4168		- var botId = $prompt.data('bot-id') || 'default';
4169		- var s = getState(botId);
4170		- s.dismissed = true;
4171		- markRated(getSessionId(botId));
4172		- ($wrap.length ? $wrap : $prompt).remove();
4173		- });
4174		-
4175		- function closeFeedback($fb) {
4176		- var botId = $fb.data('bot-id') || 'default';
4177		- var $wrap = $fb.closest('.mxchat-rating-bot-bubble');
4178		- ($wrap.length ? $wrap : $fb).replaceWith(buildSavedHtml(botId));
4179		- scrollChatBoxToBottom(getChatBoxByBotId(botId));
4180		- }
4181		-
4182		- $(document).on('click', '.mxchat-rating-skip', function(e) {
4183		- e.preventDefault();
4184		- closeFeedback($(this).closest('.mxchat-rating-feedback'));
4185		- });
4186		-
4187		- $(document).on('click', '.mxchat-rating-submit', function(e) {
4188		- e.preventDefault();
4189		- var $fb = $(this).closest('.mxchat-rating-feedback');
4190		- var botId = $fb.data('bot-id') || 'default';
4191		- var rating = parseInt($fb.attr('data-rating'), 10);
4192		- if (rating !== 1 && rating !== -1) { closeFeedback($fb); return; }
4193		- var text = String($fb.find('.mxchat-rating-feedback-input').val() || '').trim();
4194		- if (text !== '') {
4195		- submitRating(botId, rating, text);
4196		- }
4197		- closeFeedback($fb);
4198		- });
4199		-});
4200	2470