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MxChat – AI Chatbot & Content Generation for WordPress / 2.6.0
MxChat – AI Chatbot & Content Generation for WordPress v2.6.0
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← All changes | js/chat-script.js +1149 -1868 3.2.52.6.0 View file →
@@ -1,228 +1,12 @@
1 1 jQuery(document).ready(function($) {
2 -
3 - // Nonce refresh is deferred until first user interaction (ensureSession)
4 - // to avoid admin-ajax calls on passive page loads.
5 - var nonceRefreshed = false;
6 - function refreshNonceIfNeeded(callback) {
7 - if (nonceRefreshed || typeof mxchatChat === 'undefined' || !mxchatChat.ajax_url) {
8 - if (callback) callback();
9 - return;
10 - }
11 - nonceRefreshed = true;
12 - $.post(mxchatChat.ajax_url, { action: 'mxchat_refresh_nonce' }, function(res) {
13 - if (res && res.success && res.data && res.data.nonce) {
14 - mxchatChat.nonce = res.data.nonce;
15 - }
16 - if (callback) callback();
17 - });
18 - }
19 -
2 +
20 3 // ====================================
21 - // MULTI-INSTANCE MANAGEMENT SYSTEM
22 - // ====================================
23 -
24 - // Instance registry - tracks all chatbot instances on the page
25 - const MxChatInstances = {
26 - instances: {},
27 -
28 - // Initialize an instance for a bot
29 - init: function(botId) {
30 - if (!this.instances[botId]) {
31 - // When persistence is OFF, track when this session started
32 - // so the AI only sees messages from this page load
33 - var chatPersistenceEnabled = typeof mxchatChat !== 'undefined' && mxchatChat.chat_persistence_toggle === 'on';
34 -
35 - this.instances[botId] = {
36 - botId: botId,
37 - sessionId: null,
38 - lastSeenMessageId: '',
39 - notificationCheckInterval: null,
40 - pollingInterval: null,
41 - processedMessageIds: new Set(),
42 - activePdfFile: null,
43 - activeWordFile: null,
44 - chatHistoryLoaded: false,
45 - isStreaming: false,
46 - // Fresh context timestamp - only used when persistence is OFF
47 - sessionStartTimestamp: chatPersistenceEnabled ? 0 : Date.now()
48 - };
49 - }
50 - return this.instances[botId];
51 - },
52 -
53 - // Get instance by botId
54 - get: function(botId) {
55 - return this.instances[botId] || this.init(botId);
56 - },
57 -
58 - // Get all active bot IDs
59 - getAllBotIds: function() {
60 - return Object.keys(this.instances);
61 - },
62 -
63 - // Session management per bot
64 - // Returns existing session ID from cookie or localStorage (with in-memory fallback),
65 - // or null if none exists. Does NOT create a new session — use ensureSession() for that.
66 - getChatSession: function(botId) {
67 - var cookieName = 'mxchat_session_id_' + botId;
68 - var storageKey = 'mxchat_session_id_' + botId;
69 - var sessionId = getCookie(cookieName);
70 -
71 - // Fallback to localStorage if cookie is missing (e.g. cleared by browser/consent)
72 - if (!sessionId) {
73 - try { sessionId = localStorage.getItem(storageKey); } catch (e) {}
74 - }
75 -
76 - // Fallback to in-memory instance when cookie AND localStorage are both blocked
77 - // (Safari ITP, strict tracking prevention, cross-origin iframes with partitioned
78 - // storage). Without this, ensureSession() can generate and store an ID that
79 - // getChatSession() then can't read back, causing null session_ids on send.
80 - if (!sessionId && this.instances[botId] && this.instances[botId].sessionId) {
81 - sessionId = this.instances[botId].sessionId;
82 - }
83 -
84 - // Guard against stored sentinel values that indicate earlier broken writes.
85 - if (sessionId === 'null' || sessionId === 'undefined') {
86 - sessionId = null;
87 - }
88 -
89 - // Re-sync cookie from localStorage if cookie was lost
90 - if (sessionId && !getCookie(cookieName)) {
91 - document.cookie = cookieName + "=" + sessionId + "; path=/; max-age=86400; SameSite=Lax";
92 - }
93 -
94 - return sessionId || null;
95 - },
96 -
97 - // Lazy session initializer — called on first user interaction
98 - ensureSession: function(botId) {
99 - botId = botId || 'default';
100 - var instance = this.instances[botId] || this.init(botId);
101 -
102 - if (instance.sessionId) {
103 - return instance.sessionId;
104 - }
105 -
106 - // Check for existing session from cookie or localStorage
107 - var existingSession = this.getChatSession(botId);
108 -
109 - if (existingSession) {
110 - instance.sessionId = existingSession;
111 - } else {
112 - // Brand new session
113 - var newId = generateSessionId();
114 - this.setChatSession(botId, newId);
115 - instance.sessionId = newId;
116 - }
117 -
118 - // Now that we have a session, do the deferred work
119 - refreshNonceIfNeeded();
120 - trackOriginatingPage();
121 -
122 - // Note: loadChatHistory is handled by showChatContainerForBot with loader UI,
123 - // so we do NOT call it here to avoid a race condition.
124 -
125 - return instance.sessionId;
126 - },
127 -
128 - setChatSession: function(botId, sessionId) {
129 - var cookieName = 'mxchat_session_id_' + botId;
130 - var storageKey = 'mxchat_session_id_' + botId;
131 - document.cookie = cookieName + "=" + sessionId + "; path=/; max-age=86400; SameSite=Lax";
132 - try { localStorage.setItem(storageKey, sessionId); } catch (e) {}
133 - if (this.instances[botId]) {
134 - this.instances[botId].sessionId = sessionId;
135 - }
136 - },
137 -
138 - resetChatSession: function(botId) {
139 - // Clear old session from localStorage before setting new one
140 - try { localStorage.removeItem('mxchat_session_id_' + botId); } catch (e) {}
141 - var newSessionId = generateSessionId();
142 - this.setChatSession(botId, newSessionId);
143 - var $chatBox = getElement(botId, 'chat-box');
144 - if ($chatBox.length) {
145 - $chatBox.find('.user-message, .bot-message:not(:first), .agent-message').remove();
146 - }
147 - if (this.instances[botId]) {
148 - this.instances[botId].chatHistoryLoaded = false;
149 - this.instances[botId].processedMessageIds = new Set();
150 - }
151 - },
152 -
153 - // Silent reset — new session ID without clearing the chat UI
154 - // Used when IP changes mid-conversation so the user doesn't see messages vanish
155 - silentResetSession: function(botId) {
156 - try { localStorage.removeItem('mxchat_session_id_' + botId); } catch (e) {}
157 - var newSessionId = generateSessionId();
158 - this.setChatSession(botId, newSessionId);
159 - if (this.instances[botId]) {
160 - this.instances[botId].sessionId = newSessionId;
161 - }
162 - return newSessionId;
163 - }
164 - };
165 -
166 - // ====================================
167 - // ELEMENT SELECTOR HELPERS
168 - // ====================================
169 -
170 - // Check if a specific bot has an AI theme assigned (skip inline colors)
171 - function shouldSkipInlineColors(botId) {
172 - // If global AI theme is active, skip inline colors for all bots
173 - if (mxchatChat.skip_inline_colors) {
174 - return true;
175 - }
176 - // Check if this specific bot has a theme assignment
177 - var botAssignments = mxchatChat.bot_theme_assignments || {};
178 - return botAssignments.hasOwnProperty(botId);
179 - }
180 -
181 - // Get element by ID with bot suffix - returns jQuery object
182 - function getElement(botId, elementName) {
183 - return $('#' + elementName + '-' + botId);
184 - }
185 -
186 - // Get element by ID with bot suffix - returns DOM element
187 - function getElementDOM(botId, elementName) {
188 - return document.getElementById(elementName + '-' + botId);
189 - }
190 -
191 - // Get bot ID from any element within a chatbot instance
192 - function getBotIdFromElement(element) {
193 - var $wrapper = $(element).closest('.mxchat-chatbot-wrapper');
194 - if ($wrapper.length) {
195 - return $wrapper.data('bot-id') || 'default';
196 - }
197 - // Fallback: try to find from floating container
198 - var $floating = $(element).closest('.floating-chatbot');
199 - if ($floating.length) {
200 - var id = $floating.attr('id') || '';
201 - var match = id.match(/floating-chatbot-(.+)/);
202 - if (match) return match[1];
203 - }
204 - // Fallback: check if element itself has an ID with bot suffix (e.g., floating-chatbot-button-{bot_id})
205 - var elementId = $(element).attr('id') || '';
206 - if (elementId) {
207 - // Match patterns like: floating-chatbot-button-{bot_id}, pre-chat-message-{bot_id}
208 - var idMatch = elementId.match(/^(?:floating-chatbot-button|pre-chat-message|chat-notification-badge)-(.+)$/);
209 - if (idMatch) return idMatch[1];
210 - }
211 - return 'default';
212 - }
213 -
214 - // Get wrapper element for a bot
215 - function getWrapper(botId) {
216 - return getElement(botId, 'mxchat-chatbot-wrapper');
217 - }
218 -
219 - // ====================================
220 4 // GLOBAL VARIABLES & CONFIGURATION
221 5 // ====================================
222 6 const toolbarIconColor = mxchatChat.toolbar_icon_color || '#212121';
223 -
224 - // Initialize color settings (these are global as they come from PHP)
7 +
8 + // Initialize color settings
225 9 var userMessageBgColor = mxchatChat.user_message_bg_color;
226 10 var userMessageFontColor = mxchatChat.user_message_font_color;
227 11 var botMessageBgColor = mxchatChat.bot_message_bg_color;
228 12 var botMessageFontColor = mxchatChat.bot_message_font_color;
@@ -227,64 +11,64 @@
227 11 var botMessageBgColor = mxchatChat.bot_message_bg_color;
228 12 var botMessageFontColor = mxchatChat.bot_message_font_color;
229 13 var liveAgentMessageBgColor = mxchatChat.live_agent_message_bg_color;
230 14 var liveAgentMessageFontColor = mxchatChat.live_agent_message_font_color;
231 -
15 +
232 16 var linkTarget = mxchatChat.link_target_toggle === 'on' ? '_blank' : '_self';
17 + let lastSeenMessageId = '';
18 + let notificationCheckInterval;
19 + let notificationBadge;
20 + var sessionId = getChatSession();
21 + let pollingInterval;
22 + let processedMessageIds = new Set();
23 + let activePdfFile = null;
24 + let activeWordFile = null;
25 + let chatHistoryLoaded = false;
233 26
234 27 // ====================================
235 - // SESSION MANAGEMENT (Legacy compatibility)
28 + // SESSION MANAGEMENT
236 29 // ====================================
237 -
30 +
31 + function getChatSession() {
32 + var sessionId = getCookie('mxchat_session_id');
33 + //console.log("Session ID retrieved from cookie: ", sessionId);
34 +
35 + if (!sessionId) {
36 + sessionId = generateSessionId();
37 + //console.log("Generated new session ID: ", sessionId);
38 + setChatSession(sessionId);
39 + }
40 +
41 + //console.log("Final session ID: ", sessionId);
42 + return sessionId;
43 + }
44 +
45 + function setChatSession(sessionId) {
46 + // Set the cookie with a 24-hour expiration (86400 seconds)
47 + document.cookie = "mxchat_session_id=" + sessionId + "; path=/; max-age=86400; SameSite=Lax";
48 + }
49 +
238 50 function getCookie(name) {
239 51 let value = "; " + document.cookie;
240 52 let parts = value.split("; " + name + "=");
241 53 if (parts.length == 2) return parts.pop().split(";").shift();
242 54 }
243 -
55 +
244 56 function generateSessionId() {
245 57 return 'mxchat_chat_' + Math.random().toString(36).substr(2, 9);
246 58 }
247 59
248 - // Legacy function - now delegates to instance manager
249 - function getChatSession(botId) {
250 - botId = botId || 'default';
251 - return MxChatInstances.getChatSession(botId);
60 + function resetChatSession() {
61 + // Generate a new session ID
62 + var newSessionId = generateSessionId();
63 + // Update the cookie with the new session
64 + setChatSession(newSessionId);
65 + // Clear the chat history display
66 + $('.mxchat-messages').empty();
67 + // Reset the chat history loaded flag
68 + chatHistoryLoaded = false;
252 69 }
253 70
254 - function setChatSession(sessionId, botId) {
255 - botId = botId || 'default';
256 - MxChatInstances.setChatSession(botId, sessionId);
257 - }
258 -
259 - function resetChatSession(botId) {
260 - botId = botId || 'default';
261 - MxChatInstances.resetChatSession(botId);
262 - }
263 -
264 - // ====================================
265 - // INITIALIZE ALL CHATBOT INSTANCES
266 - // ====================================
267 -
268 - function initializeAllInstances() {
269 - // Find all chatbot wrappers on the page
270 - $('.mxchat-chatbot-wrapper').each(function() {
271 - var botId = $(this).data('bot-id') || 'default';
272 - MxChatInstances.init(botId);
273 - initializeBotInstance(botId);
274 - });
275 - }
276 -
277 - function initializeBotInstance(botId) {
278 - var instance = MxChatInstances.get(botId);
279 -
280 - // Initialize quick questions state for this bot
281 - checkQuickQuestionsState(botId);
282 -
283 - // Note: Event handlers use event delegation with class selectors,
284 - // so they work automatically for all instances without per-bot setup
285 - }
286 -
287 71 // ====================================
288 72 // CONTEXTUAL AWARENESS FUNCTIONALITY
289 73 // ====================================
290 74
@@ -429,123 +213,70 @@
429 213
430 214 // ====================================
431 215 // CORE CHAT FUNCTIONALITY
432 216 // ====================================
433 -
434 -// Helper functions to disable/enable chat input while waiting for response
435 -function disableChatInput(botId) {
436 - botId = botId || 'default';
437 - var chatInput = getElementDOM(botId, 'chat-input');
438 - var sendButton = getElementDOM(botId, 'send-button');
439 - if (chatInput) {
440 - chatInput.disabled = true;
441 - chatInput.style.opacity = '0.6';
442 - }
443 - if (sendButton) {
444 - sendButton.disabled = true;
445 - sendButton.style.opacity = '0.5';
446 - sendButton.style.pointerEvents = 'none';
447 - }
448 -}
449 -
450 -function enableChatInput(botId) {
451 - botId = botId || 'default';
452 - var chatInput = getElementDOM(botId, 'chat-input');
453 - var sendButton = getElementDOM(botId, 'send-button');
454 - if (chatInput) {
455 - chatInput.disabled = false;
456 - chatInput.style.opacity = '1';
457 - chatInput.focus();
458 - }
459 - if (sendButton) {
460 - sendButton.disabled = false;
461 - sendButton.style.opacity = '1';
462 - sendButton.style.pointerEvents = 'auto';
463 - }
464 -}
465 -
466 217 // Update your existing sendMessage function
467 -function sendMessage(botId) {
468 - botId = botId || 'default';
469 - MxChatInstances.ensureSession(botId);
470 - var $chatInput = getElement(botId, 'chat-input');
471 - var message = $chatInput.val();
472 -
218 +function sendMessage() {
219 + var message = $('#chat-input').val();
220 +
473 221 // ADD PROMPT HOOK HERE
474 - if (typeof customMxChatFilter === 'function') {
475 - message = customMxChatFilter(message, "prompt");
222 + if (typeof customMxChatFilter === 'function') {
223 + message = customMxChatFilter(message, "prompt");
476 224 }
477 -
225 +
478 226 if (message) {
479 - // Don't disable input in live agent mode - let users chat freely
480 - var modeIndicator = getElementDOM(botId, 'chat-mode-indicator');
481 - var isAgentMode = modeIndicator && modeIndicator.textContent === 'Live Agent';
482 - if (!isAgentMode) {
483 - disableChatInput(botId);
484 - }
227 + appendMessage("user", message);
228 + $('#chat-input').val('');
229 + $('#chat-input').css('height', 'auto');
485 230
486 - appendMessage("user", message, '', [], false, botId);
487 - $chatInput.val('');
488 - $chatInput.css('height', 'auto');
489 -
490 - if (hasQuickQuestions(botId)) {
491 - collapseQuickQuestions(botId);
231 + if (hasQuickQuestions()) {
232 + collapseQuickQuestions();
492 233 }
493 - appendThinkingMessage(botId);
494 - scrollToBottom(botId);
234 + appendThinkingMessage();
235 + scrollToBottom();
495 236
496 - const currentModel = mxchatChat.model || 'gpt-5.1-chat-latest';
237 + const currentModel = mxchatChat.model || 'gpt-4o';
497 238
498 239 // Check if streaming is enabled AND supported for this model
499 240 if (shouldUseStreaming(currentModel)) {
500 241 callMxChatStream(message, function(response) {
501 - getElement(botId, 'chat-box').find('.bot-message.temporary-message').removeClass('temporary-message');
502 - }, botId);
242 + $('.bot-message.temporary-message').removeClass('temporary-message');
243 + });
503 244 } else {
504 245 callMxChat(message, function(response) {
505 - replaceLastMessage("bot", response, '', [], botId);
506 - }, botId);
246 + replaceLastMessage("bot", response);
247 + });
507 248 }
508 249 }
509 250 }
510 251
511 252 // Update your existing sendMessageToChatbot function
512 -function sendMessageToChatbot(message, botId) {
513 - botId = botId || 'default';
514 - MxChatInstances.ensureSession(botId);
515 -
253 +function sendMessageToChatbot(message) {
516 254 // ADD PROMPT HOOK HERE
517 255 if (typeof customMxChatFilter === 'function') {
518 256 message = customMxChatFilter(message, "prompt");
519 257 }
258 +
259 + var sessionId = getChatSession();
520 260
521 - // Don't disable input in live agent mode - let users chat freely
522 - var modeIndicator = getElementDOM(botId, 'chat-mode-indicator');
523 - var isAgentMode = modeIndicator && modeIndicator.textContent === 'Live Agent';
524 - if (!isAgentMode) {
525 - disableChatInput(botId);
261 + if (hasQuickQuestions()) {
262 + collapseQuickQuestions();
526 263 }
264 + appendThinkingMessage();
265 + scrollToBottom();
527 266
528 - var sessionId = getChatSession(botId);
267 + const currentModel = mxchatChat.model || 'gpt-4o';
529 268
530 - if (hasQuickQuestions(botId)) {
531 - collapseQuickQuestions(botId);
532 - }
533 - appendThinkingMessage(botId);
534 - scrollToBottom(botId);
535 -
536 - const currentModel = mxchatChat.model || 'gpt-5.1-chat-latest';
537 -
538 269 // Check if streaming is enabled AND supported for this model
539 270 if (shouldUseStreaming(currentModel)) {
540 271 callMxChatStream(message, function(response) {
541 - getElement(botId, 'chat-box').find('.bot-message.temporary-message').removeClass('temporary-message');
542 - }, botId);
272 + $('.bot-message.temporary-message').removeClass('temporary-message');
273 + });
543 274 } else {
544 275 callMxChat(message, function(response) {
545 - getElement(botId, 'chat-box').find('.temporary-message').remove();
546 - replaceLastMessage("bot", response, '', [], botId);
547 - }, botId);
276 + $('.temporary-message').remove();
277 + replaceLastMessage("bot", response);
278 + });
548 279 }
549 280 }
550 281
551 282 // Updated shouldUseStreaming function with debugging
@@ -588,53 +319,33 @@
588 319 updateChatModeIndicator('agent');
589 320 }
590 321 }
591 322
592 -// Function to get bot ID from any element or wrapper
593 -// If element is provided, finds the bot ID from its wrapper
594 -// If no element, returns 'default' (for backward compatibility)
595 -function getMxChatBotId(element) {
596 - if (element) {
597 - return getBotIdFromElement(element);
598 - }
599 - // Fallback: find first chatbot wrapper on page
600 - const chatbotWrapper = document.querySelector('.mxchat-chatbot-wrapper');
323 +//Function to get bot ID from the chatbot wrapper
324 +function getMxChatBotId() {
325 + const chatbotWrapper = document.getElementById('mxchat-chatbot-wrapper');
601 326 return chatbotWrapper ? chatbotWrapper.getAttribute('data-bot-id') || 'default' : 'default';
602 327 }
603 328
604 -function callMxChat(message, callback, botId) {
605 - botId = botId || getMxChatBotId();
606 -
329 +function callMxChat(message, callback) {
607 330 // Store the message in case we need to retry after session reset
608 - getElement(botId, 'mxchat-chatbot-wrapper').find('.mxchat-input-holder textarea').data('pending-message', message);
331 + $('.mxchat-input-holder textarea').data('pending-message', message);
609 332
610 333 // Get page context if contextual awareness is enabled
611 334 const pageContext = getPageContext();
612 335
613 - // Get instance for session start timestamp (used when persistence is OFF)
614 - var instance = MxChatInstances.get(botId);
336 + // Get bot ID
337 + const botId = getMxChatBotId();
615 338
616 - // Guarantee a non-null session_id before the AJAX leaves. ensureSession() is idempotent
617 - // and returns the guaranteed-present session id from the in-memory instance even when
618 - // cookie/localStorage writes are silently blocked by the browser.
619 - var sessionId = MxChatInstances.ensureSession(botId);
620 - if (!sessionId || sessionId === 'null' || sessionId === 'undefined') {
621 - // Last-resort generation to ensure we never POST a null marker.
622 - sessionId = generateSessionId();
623 - MxChatInstances.setChatSession(botId, sessionId);
624 - }
625 -
626 339 // Prepare AJAX data
627 340 const ajaxData = {
628 341 action: 'mxchat_handle_chat_request',
629 342 message: message,
630 - session_id: sessionId,
343 + session_id: getChatSession(),
631 344 nonce: mxchatChat.nonce,
632 345 current_page_url: window.location.href,
633 346 current_page_title: document.title,
634 - bot_id: botId,
635 - // Pass session start timestamp so AI context matches what user sees
636 - session_start_timestamp: instance.sessionStartTimestamp || 0
347 + bot_id: botId // Include bot ID
637 348 };
638 349
639 350 // Add page context if available
640 351 if (pageContext) {
@@ -657,18 +368,29 @@
657 368 type: 'POST',
658 369 dataType: 'json',
659 370 data: ajaxData,
660 371 success: function(response) {
661 - // IMMEDIATE CHAT MODE UPDATE - This should be FIRST
372 +
373 + // IMMEDIATE CHAT MODE UPDATE - This should be FIRST
374 + if (response.chat_mode) {
375 + //console.log("Updating chat mode to:", response.chat_mode);
376 + updateChatModeIndicator(response.chat_mode);
377 + }
378 +
379 + // Also check in data property if response is wrapped
380 + if (response.data && response.data.chat_mode) {
381 + //console.log("Updating chat mode from data to:", response.data.chat_mode);
382 + updateChatModeIndicator(response.data.chat_mode);
383 + }
384 + // Log the full response for debugging
385 + //console.log("API Response:", response);
386 +
387 + // IMMEDIATE CHAT MODE UPDATE - Handle this first, before any other processing
662 388 if (response.chat_mode) {
663 - updateChatModeIndicator(response.chat_mode, botId);
389 + //console.log("Updating chat mode immediately to:", response.chat_mode);
390 + updateChatModeIndicator(response.chat_mode);
664 391 }
665 392
666 - // Also check in data property if response is wrapped
667 - if (response.data && response.data.chat_mode) {
668 - updateChatModeIndicator(response.data.chat_mode, botId);
669 - }
670 -
671 393 // SECURITY FIX: Check for errors FIRST before checking for success
672 394 // This ensures API errors (quota exceeded, invalid key, rate limit) are properly displayed
673 395 if (response.success === false || (response.data && response.data.error_message)) {
674 396 let errorMessage = "";
@@ -690,29 +412,40 @@
690 412 errorMessage = "An error occurred. Please try again or contact support.";
691 413 }
692 414
693 415 // Handle session reset action (IP changed, session expired, etc.)
694 - // Silent reset — keep chat UI intact, just get a new session and retry
695 416 if (response.data && response.data.action === 'reset_session') {
696 - MxChatInstances.silentResetSession(botId);
697 - // Re-send the original message with the new session (user message is already displayed)
698 - var originalMessage = getElement(botId, 'mxchat-chatbot-wrapper').find('.mxchat-input-holder textarea').data('pending-message');
417 + // Clear the old session and generate a new one
418 + resetChatSession();
419 + // Remove the temporary loading message
420 + $('.bot-message.temporary-message').remove();
421 + // Re-send the original message with the new session
422 + var originalMessage = $('.mxchat-input-holder textarea').data('pending-message');
699 423 if (originalMessage) {
700 - getElement(botId, 'mxchat-chatbot-wrapper').find('.mxchat-input-holder textarea').data('pending-message', null);
701 - var currentModel = mxchatChat.model || 'gpt-5.1-chat-latest';
424 + $('.mxchat-input-holder textarea').data('pending-message', null);
425 + // Re-add the user message and thinking indicator
426 + appendMessage("user", originalMessage);
427 + appendThinkingMessage();
428 + scrollToBottom();
429 + // Determine whether to use streaming
430 + const currentModel = mxchatChat.model || 'gpt-4o';
702 431 if (shouldUseStreaming(currentModel)) {
703 432 callMxChatStream(originalMessage, function(response) {
704 - getElement(botId, 'chat-box').find('.bot-message.temporary-message').removeClass('temporary-message');
705 - }, botId);
433 + $('.bot-message.temporary-message').removeClass('temporary-message');
434 + });
706 435 } else {
707 436 callMxChat(originalMessage, function(response) {
708 - replaceLastMessage("bot", response, '', [], botId);
709 - }, botId);
437 + replaceLastMessage("bot", response);
438 + });
710 439 }
711 440 }
712 441 return;
713 442 }
714 443
444 + // Log the error with code for debugging
445 + //console.log("Response data:", response.data);
446 + //console.error("API Error:", errorMessage, "Code:", errorCode);
447 +
715 448 // Format user-friendly error message
716 449 let displayMessage = errorMessage;
717 450
718 451 // Customize message for admin users
@@ -720,9 +453,9 @@
720 453 // For admin users, show more technical details including error code
721 454 displayMessage = errorMessage + (errorCode ? " (Error code: " + errorCode + ")" : "");
722 455 }
723 456
724 - replaceLastMessage("bot", displayMessage, '', [], botId);
457 + replaceLastMessage("bot", displayMessage);
725 458 return; // Exit early for errors
726 459 }
727 460
728 461 // NOW check if this is a successful response by looking for text, html, or message fields
@@ -738,17 +471,16 @@
738 471 let responseMessage = response.message || '';
739 472
740 473 // Add PDF filename handling
741 474 if (response.data && response.data.filename) {
742 - showActivePdf(response.data.filename, botId);
743 - var instance = MxChatInstances.get(botId);
744 - instance.activePdfFile = response.data.filename;
475 + showActivePdf(response.data.filename);
476 + activePdfFile = response.data.filename;
745 477 }
746 478
747 479 // Add redirect check here
748 480 if (response.redirect_url) {
749 481 if (responseText) {
750 - replaceLastMessage("bot", responseText, '', [], botId);
482 + replaceLastMessage("bot", responseText);
751 483 }
752 484 setTimeout(() => {
753 485 window.location.href = response.redirect_url;
754 486 }, 1500);
@@ -756,11 +488,9 @@
756 488 }
757 489
758 490 // Check for live agent response
759 491 if (response.success && response.data && response.data.status === 'waiting_for_agent') {
760 - removeThinkingDots(botId);
761 - updateChatModeIndicator('agent', botId);
762 - enableChatInput(botId);
492 + updateChatModeIndicator('agent');
763 493 return;
764 494 }
765 495
766 496 // Handle the message and show notification if chat is hidden
@@ -775,36 +505,32 @@
775 505 }
776 506
777 507 // Update the messages as before
778 508 if (responseText && responseHtml) {
779 - replaceLastMessage("bot", responseText, responseHtml, [], botId);
509 + replaceLastMessage("bot", responseText, responseHtml);
780 510 } else if (responseText) {
781 - replaceLastMessage("bot", responseText, '', [], botId);
511 + replaceLastMessage("bot", responseText);
782 512 } else if (responseHtml) {
783 - replaceLastMessage("bot", "", responseHtml, [], botId);
513 + replaceLastMessage("bot", "", responseHtml);
784 514 } else if (responseMessage) {
785 - replaceLastMessage("bot", responseMessage, '', [], botId);
515 + replaceLastMessage("bot", responseMessage);
786 516 }
787 517
788 518 // Check if chat is hidden and show notification
789 - var $floatingChatbot = getElement(botId, 'floating-chatbot');
790 - if ($floatingChatbot.hasClass('hidden')) {
791 - var $badge = getElement(botId, 'chat-notification-badge');
792 - if ($badge.length) {
793 - $badge.show();
519 + if ($('#floating-chatbot').hasClass('hidden')) {
520 + const badge = $('#chat-notification-badge');
521 + if (badge.length) {
522 + badge.show();
794 523 }
795 524 }
796 525 } else {
797 - var emptyMsg = "I received an empty response. Please try again or contact support if this persists.";
798 - if (response.vectorstore_error) {
799 - emptyMsg = "I received an empty response. Debug info: " + response.vectorstore_error;
800 - }
801 - replaceLastMessage("bot", emptyMsg, '', [], botId);
526 + // This should rarely happen now that errors are handled above
527 + ////console.error("Unexpected response format:", response);
528 + replaceLastMessage("bot", "I received an empty response. Please try again or contact support if this persists.");
802 529 }
803 530
804 531 if (response.message_id) {
805 - var instance = MxChatInstances.get(botId);
806 - instance.lastSeenMessageId = response.message_id;
532 + lastSeenMessageId = response.message_id;
807 533 }
808 534
809 535 return;
810 536 }
@@ -809,16 +535,20 @@
809 535 return;
810 536 }
811 537
812 538 // Fallback for truly unexpected response formats
813 - replaceLastMessage("bot", "Unexpected response format. Please try again or contact support.", '', [], botId);
539 + replaceLastMessage("bot", "Unexpected response format. Please try again or contact support.");
814 540 },
815 541 error: function(xhr, status, error) {
542 + //console.error("AJAX Error:", status, error);
543 + //console.log("Response Text:", xhr.responseText);
544 +
816 545 let errorMessage = "An unexpected error occurred.";
817 546
818 547 // Try to parse the response if it's JSON
819 548 try {
820 549 const responseJson = JSON.parse(xhr.responseText);
550 + //console.log("Parsed error response:", responseJson);
821 551
822 552 if (responseJson.data && responseJson.data.error_message) {
823 553 errorMessage = responseJson.data.error_message;
824 554 } else if (responseJson.message) {
@@ -838,52 +568,41 @@
838 568 errorMessage = "Server error: The server encountered an issue. Please try again later.";
839 569 }
840 570 }
841 571
842 - replaceLastMessage("bot", errorMessage, '', [], botId);
572 + replaceLastMessage("bot", errorMessage);
843 573 }
844 574 });
845 575 }
846 576
847 -function callMxChatStream(message, callback, botId) {
848 - botId = botId || getMxChatBotId();
577 +function callMxChatStream(message, callback) {
578 + // Store the message in case we need to retry after session reset
579 + $('.mxchat-input-holder textarea').data('pending-message', message);
849 580
850 - // Store the message in case we need to retry after session reset
851 - getElement(botId, 'mxchat-chatbot-wrapper').find('.mxchat-input-holder textarea').data('pending-message', message);
581 + //console.log("Using streaming for message:", message);
852 582
853 - const currentModel = mxchatChat.model || 'gpt-5.1-chat-latest';
583 + const currentModel = mxchatChat.model || 'gpt-4o';
854 584 if (!isStreamingSupported(currentModel)) {
855 - callMxChat(message, callback, botId);
585 + //console.log("Streaming not supported, falling back to regular call");
586 + callMxChat(message, callback);
856 587 return;
857 588 }
858 589
859 590 // Get page context if contextual awareness is enabled
860 591 const pageContext = getPageContext();
592 +
593 + // Get bot ID
594 + const botId = getMxChatBotId();
861 595
862 - // Get instance for session start timestamp (used when persistence is OFF)
863 - var instance = MxChatInstances.get(botId);
864 -
865 - // Guarantee a non-null session_id before the fetch. FormData.append() stringifies any
866 - // non-string value via String(), so passing `null` would POST the literal string "null"
867 - // and land in the transcripts table as a ghost session. ensureSession() always returns
868 - // a real string even when cookies/localStorage are blocked.
869 - var streamSessionId = MxChatInstances.ensureSession(botId);
870 - if (!streamSessionId || streamSessionId === 'null' || streamSessionId === 'undefined') {
871 - streamSessionId = generateSessionId();
872 - MxChatInstances.setChatSession(botId, streamSessionId);
873 - }
874 -
875 596 const formData = new FormData();
876 597 formData.append('action', 'mxchat_stream_chat');
877 598 formData.append('message', message);
878 - formData.append('session_id', streamSessionId);
599 + formData.append('session_id', getChatSession());
879 600 formData.append('nonce', mxchatChat.nonce);
880 601 formData.append('current_page_url', window.location.href);
881 602 formData.append('current_page_title', document.title);
882 - formData.append('bot_id', botId);
883 - // Pass session start timestamp so AI context matches what user sees
884 - formData.append('session_start_timestamp', instance.sessionStartTimestamp || 0);
885 -
603 + formData.append('bot_id', botId); // Include bot ID
604 +
886 605 // Add page context if available
887 606 if (pageContext) {
888 607 formData.append('page_context', JSON.stringify(pageContext));
889 608 }
@@ -908,14 +627,17 @@
908 627 body: formData,
909 628 credentials: 'same-origin'
910 629 })
911 630 .then(response => {
631 + //console.log("Streaming response received:", response);
632 +
912 633 // Store the response for potential fallback handling
913 634 const responseClone = response.clone();
914 -
635 +
915 636 if (!response.ok) {
916 637 // Try to get error details from response
917 638 return responseClone.json().then(errorData => {
639 + //console.log("Server returned error response:", errorData);
918 640 throw { isServerError: true, data: errorData };
919 641 }).catch(() => {
920 642 throw new Error('Network response was not ok');
921 643 });
@@ -923,21 +645,26 @@
923 645
924 646 // Check if response is JSON instead of streaming
925 647 const contentType = response.headers.get('content-type');
926 648 if (contentType && contentType.includes('application/json')) {
649 + //console.log("Received JSON response instead of stream");
927 650 return responseClone.json().then(data => {
651 + //console.log("Processing JSON response:", data);
652 +
928 653 // IMMEDIATE CHAT MODE UPDATE for JSON response
929 654 if (data.chat_mode) {
930 - updateChatModeIndicator(data.chat_mode, botId);
655 + //console.log("JSON Response: Updating chat mode to:", data.chat_mode);
656 + updateChatModeIndicator(data.chat_mode);
931 657 }
932 -
658 +
933 659 // Check for testing panel
934 660 if (window.mxchatTestPanelInstance && data.testing_data) {
661 + //console.log('Testing data found in streaming JSON response:', data.testing_data);
935 662 window.mxchatTestPanelInstance.handleTestingData(data.testing_data);
936 663 }
937 -
664 +
938 665 // Handle the JSON response directly
939 - handleNonStreamResponse(data, callback, botId);
666 + handleNonStreamResponse(data, callback);
940 667 return Promise.resolve(); // Prevent further processing
941 668 });
942 669 }
943 670
@@ -948,44 +675,37 @@
948 675
949 676 function processStream() {
950 677 reader.read().then(({ done, value }) => {
951 678 if (done) {
679 + //console.log("Streaming completed, final content:", accumulatedContent);
680 +
952 681 // If streaming completed but no content was received, try to get response as fallback
953 682 if (!streamingStarted || !accumulatedContent) {
683 + //console.log("Stream completed with no content, checking for fallback data");
684 +
954 685 // Try to read the response as JSON
955 686 responseClone.text().then(text => {
956 687 try {
957 688 const data = JSON.parse(text);
958 - if (data.text || data.message || data.html) {
959 - handleNonStreamResponse(data, callback, botId);
689 + if (data.text || data.message) {
690 + handleNonStreamResponse(data, callback);
960 691 } else {
961 692 // No valid data, fall back to regular call
962 - getElement(botId, 'chat-box').find('.bot-message.temporary-message').remove();
963 - callMxChat(message, callback, botId);
693 + $('.bot-message.temporary-message').remove();
694 + callMxChat(message, callback);
964 695 }
965 696 } catch (e) {
966 697 // Could not parse, fall back to regular call
967 - getElement(botId, 'chat-box').find('.bot-message.temporary-message').remove();
968 - callMxChat(message, callback, botId);
698 + $('.bot-message.temporary-message').remove();
699 + callMxChat(message, callback);
969 700 }
970 701 }).catch(() => {
971 - getElement(botId, 'chat-box').find('.bot-message.temporary-message').remove();
972 - callMxChat(message, callback, botId);
702 + $('.bot-message.temporary-message').remove();
703 + callMxChat(message, callback);
973 704 });
974 705 return;
975 706 }
976 -
977 - // Re-enable chat input when stream ends with content
978 - enableChatInput(botId);
979 -
980 - // Scroll the user's last message to the top now that the
981 - // bot's full reply has rendered (gives max reading room).
982 - var $chatBoxDone = getElement(botId, 'chat-box');
983 - var $lastUserMsgDone = $chatBoxDone.find('.user-message').last();
984 - if ($lastUserMsgDone.length) {
985 - scrollElementToTop($lastUserMsgDone, botId);
986 - }
987 -
707 +
988 708 if (callback) {
989 709 callback(accumulatedContent);
990 710 }
991 711 return;
@@ -999,25 +719,17 @@
999 719 if (line.startsWith('data: ')) {
1000 720 const data = line.substring(6);
1001 721
1002 722 if (data === '[DONE]') {
723 + //console.log("Received [DONE] signal");
724 +
1003 725 if (!accumulatedContent) {
1004 - getElement(botId, 'chat-box').find('.bot-message.temporary-message').remove();
1005 - callMxChat(message, callback, botId);
726 + //console.log("No content received before [DONE]");
727 + $('.bot-message.temporary-message').remove();
728 + callMxChat(message, callback);
1006 729 return;
1007 730 }
1008 -
1009 - // Re-enable chat input after streaming completes
1010 - enableChatInput(botId);
1011 -
1012 - // Scroll the user's last message to the top now
1013 - // that the bot's full reply has rendered.
1014 - var $chatBoxStreamDone = getElement(botId, 'chat-box');
1015 - var $lastUserMsgStreamDone = $chatBoxStreamDone.find('.user-message').last();
1016 - if ($lastUserMsgStreamDone.length) {
1017 - scrollElementToTop($lastUserMsgStreamDone, botId);
1018 - }
1019 -
731 +
1020 732 if (callback) {
1021 733 callback(accumulatedContent);
1022 734 }
1023 735 return;
@@ -1024,16 +736,18 @@
1024 736 }
1025 737
1026 738 try {
1027 739 const json = JSON.parse(data);
1028 -
740 +
1029 741 // IMMEDIATE CHAT MODE UPDATE FOR STREAMING
1030 742 if (json.chat_mode) {
1031 - updateChatModeIndicator(json.chat_mode, botId);
743 + //console.log("Stream: Updating chat mode immediately to:", json.chat_mode);
744 + updateChatModeIndicator(json.chat_mode);
1032 745 }
1033 -
746 +
1034 747 // Handle testing data
1035 748 if (json.testing_data && !testingDataReceived) {
749 + //console.log('Testing data received in stream:', json.testing_data);
1036 750 if (window.mxchatTestPanelInstance) {
1037 751 window.mxchatTestPanelInstance.handleTestingData(json.testing_data);
1038 752 testingDataReceived = true;
1039 753 }
@@ -1041,27 +755,26 @@
1041 755 // Handle content streaming
1042 756 else if (json.content) {
1043 757 streamingStarted = true;
1044 758 accumulatedContent += json.content;
1045 - updateStreamingMessage(accumulatedContent, botId);
1046 - }
759 + updateStreamingMessage(accumulatedContent);
760 + }
1047 761 // Handle complete response in stream (fallback response)
1048 - else if (json.text || json.message || json.html) {
1049 - handleNonStreamResponse(json, callback, botId);
762 + else if (json.text || json.message) {
763 + //console.log("Received complete response in stream:", json);
764 + handleNonStreamResponse(json, callback);
1050 765 return;
1051 766 }
1052 - // Handle errors
767 + // Handle errors - UPDATED to properly display API errors
1053 768 else if (json.error) {
769 + //console.error("Streaming error:", json.error);
1054 770
1055 771 // Get error message from various possible fields
1056 772 let errorMessage = json.error_message || json.message || json.text ||
1057 773 (typeof json.error === 'string' ? json.error : 'An error occurred. Please try again.');
1058 774
1059 - // Re-enable chat input on error
1060 - enableChatInput(botId);
1061 -
1062 775 // Display the error directly in the chat
1063 - replaceLastMessage("bot", errorMessage, '', [], botId);
776 + replaceLastMessage("bot", errorMessage);
1064 777
1065 778 if (callback) {
1066 779 callback(errorMessage);
1067 780 }
@@ -1067,9 +780,9 @@
1067 780 }
1068 781 return;
1069 782 }
1070 783 } catch (e) {
1071 - // SSE data parsing error - silently continue
784 + //console.error('Error parsing SSE data:', e, 'Data:', data);
1072 785 }
1073 786 }
1074 787 }
1075 788
@@ -1074,10 +787,11 @@
1074 787 }
1075 788
1076 789 processStream();
1077 790 }).catch(streamError => {
1078 - getElement(botId, 'chat-box').find('.bot-message.temporary-message').remove();
1079 - callMxChat(message, callback, botId);
791 + //console.error('Error reading stream:', streamError);
792 + $('.bot-message.temporary-message').remove();
793 + callMxChat(message, callback);
1080 794 });
1081 795 }
1082 796
1083 797 processStream();
@@ -1082,40 +796,48 @@
1082 796
1083 797 processStream();
1084 798 })
1085 799 .catch(error => {
800 + //console.log('Streaming failed:', error);
801 +
1086 802 // Check if we have server error data with chat mode
1087 803 if (error && error.isServerError && error.data) {
804 + //console.log('Using server error response data');
805 +
1088 806 // Check for chat mode in error data
1089 807 if (error.data.chat_mode) {
1090 - updateChatModeIndicator(error.data.chat_mode, botId);
808 + //console.log("Error Response: Updating chat mode to:", error.data.chat_mode);
809 + updateChatModeIndicator(error.data.chat_mode);
1091 810 }
1092 -
1093 - handleNonStreamResponse(error.data, callback, botId);
811 +
812 + handleNonStreamResponse(error.data, callback);
1094 813 } else {
1095 814 // Only fall back to regular call if we don't have any response data
1096 - getElement(botId, 'chat-box').find('.bot-message.temporary-message').remove();
1097 - callMxChat(message, callback, botId);
815 + //console.log('No response data available, falling back to regular call');
816 + $('.bot-message.temporary-message').remove();
817 + callMxChat(message, callback);
1098 818 }
1099 819 });
1100 820 }
1101 821
1102 -// Helper function to handle non-streaming responses
1103 -function handleNonStreamResponse(data, callback, botId) {
1104 - botId = botId || 'default';
822 +// Helper function to handle non-streaming responses (updated to include immediate chat mode handling)
823 +function handleNonStreamResponse(data, callback) {
824 + //console.log("Handling non-stream response:", data);
1105 825
1106 826 // IMMEDIATE CHAT MODE UPDATE FOR NON-STREAMING RESPONSES
1107 827 if (data.chat_mode) {
1108 - updateChatModeIndicator(data.chat_mode, botId);
828 + //console.log("Non-Stream: Updating chat mode immediately to:", data.chat_mode);
829 + updateChatModeIndicator(data.chat_mode);
1109 830 }
1110 831
1111 832 // Also check in data property if response is wrapped
1112 833 if (data.data && data.data.chat_mode) {
1113 - updateChatModeIndicator(data.data.chat_mode, botId);
834 + //console.log("Non-Stream: Updating chat mode from data to:", data.data.chat_mode);
835 + updateChatModeIndicator(data.data.chat_mode);
1114 836 }
1115 837
1116 - // NOTE: Don't remove temporary message here - let replaceLastMessage handle it
1117 - // This prevents a visual gap between thinking dots disappearing and content appearing
838 + // Remove temporary message
839 + $('.bot-message.temporary-message').remove();
1118 840
1119 841 // SECURITY FIX: Check for errors FIRST
1120 842 if (data.success === false || (data.data && data.data.error_message)) {
1121 843 let errorMessage = "";
@@ -1136,20 +858,25 @@
1136 858 errorMessage = "An error occurred. Please try again or contact support.";
1137 859 }
1138 860
1139 861 // Handle session reset action (IP changed, session expired, etc.)
1140 - // Silent reset — keep chat UI intact, just get a new session and retry
1141 862 if (data.data && data.data.action === 'reset_session') {
1142 - MxChatInstances.silentResetSession(botId);
1143 - // Re-send the original message with the new session (user message is already displayed)
1144 - var originalMessage = getElement(botId, 'mxchat-chatbot-wrapper').find('.mxchat-input-holder textarea').data('pending-message');
863 + // Clear the old session and generate a new one
864 + resetChatSession();
865 + // Re-send the original message with the new session
866 + var originalMessage = $('.mxchat-input-holder textarea').data('pending-message');
1145 867 if (originalMessage) {
1146 - getElement(botId, 'mxchat-chatbot-wrapper').find('.mxchat-input-holder textarea').data('pending-message', null);
1147 - var currentModel = mxchatChat.model || 'gpt-5.1-chat-latest';
868 + $('.mxchat-input-holder textarea').data('pending-message', null);
869 + // Re-add the user message and thinking indicator
870 + appendMessage("user", originalMessage);
871 + appendThinkingMessage();
872 + scrollToBottom();
873 + // Determine whether to use streaming
874 + const currentModel = mxchatChat.model || 'gpt-4o';
1148 875 if (shouldUseStreaming(currentModel)) {
1149 - callMxChatStream(originalMessage, callback, botId);
876 + callMxChatStream(originalMessage, callback);
1150 877 } else {
1151 - callMxChat(originalMessage, callback, botId);
878 + callMxChat(originalMessage, callback);
1152 879 }
1153 880 }
1154 881 return;
1155 882 }
@@ -1159,9 +886,9 @@
1159 886 if (mxchatChat.is_admin) {
1160 887 displayMessage = errorMessage + (errorCode ? " (Error code: " + errorCode + ")" : "");
1161 888 }
1162 889
1163 - replaceLastMessage("bot", displayMessage, '', [], botId);
890 + replaceLastMessage("bot", displayMessage);
1164 891
1165 892 if (callback) {
1166 893 callback('');
1167 894 }
@@ -1167,22 +894,8 @@
1167 894 }
1168 895 return; // Exit early for errors
1169 896 }
1170 897
1171 - // Check for live agent response
1172 - if (data.success && data.data && data.data.status === 'waiting_for_agent') {
1173 - removeThinkingDots(botId);
1174 - // Also remove any leftover bot-message that lost its temporary-message class
1175 - var $chatBox = getElement(botId, 'chat-box');
1176 - $chatBox.find('.bot-message .thinking-dots').closest('.bot-message').remove();
1177 - updateChatModeIndicator('agent', botId);
1178 - enableChatInput(botId);
1179 - if (callback) {
1180 - callback('');
1181 - }
1182 - return;
1183 - }
1184 -
1185 898 // Handle different response formats
1186 899 if (data.text || data.html || data.message) {
1187 900
1188 901 // Apply response hooks
@@ -1194,23 +907,22 @@
1194 907 }
1195 908
1196 909 // Display the response
1197 910 if (data.text && data.html) {
1198 - replaceLastMessage("bot", data.text, data.html, [], botId);
911 + replaceLastMessage("bot", data.text, data.html);
1199 912 } else if (data.text) {
1200 - replaceLastMessage("bot", data.text, '', [], botId);
913 + replaceLastMessage("bot", data.text);
1201 914 } else if (data.html) {
1202 - replaceLastMessage("bot", "", data.html, [], botId);
915 + replaceLastMessage("bot", "", data.html);
1203 916 } else if (data.message) {
1204 - replaceLastMessage("bot", data.message, '', [], botId);
917 + replaceLastMessage("bot", data.message);
1205 918 }
1206 919 }
1207 920
1208 921 // Handle other response properties
1209 922 if (data.data && data.data.filename) {
1210 - showActivePdf(data.data.filename, botId);
1211 - var instance = MxChatInstances.get(botId);
1212 - instance.activePdfFile = data.data.filename;
923 + showActivePdf(data.data.filename);
924 + activePdfFile = data.data.filename;
1213 925 }
1214 926
1215 927 if (data.redirect_url) {
1216 928 setTimeout(() => {
@@ -1217,33 +929,31 @@
1217 929 window.location.href = data.redirect_url;
1218 930 }, 1500);
1219 931 }
1220 932
1221 - // Ensure chat input is re-enabled (safety net for edge cases)
1222 - enableChatInput(botId);
1223 -
1224 933 if (callback) {
1225 934 callback(data.text || data.message || '');
1226 935 }
1227 936 }
1228 -
1229 937 // Enhanced updateChatModeIndicator function for immediate DOM updates
1230 -function updateChatModeIndicator(mode, botId) {
1231 - botId = botId || 'default';
1232 - const indicator = getElementDOM(botId, 'chat-mode-indicator');
938 +function updateChatModeIndicator(mode) {
939 + //console.log("updateChatModeIndicator called with mode:", mode);
940 + const indicator = document.getElementById('chat-mode-indicator');
1233 941 if (indicator) {
1234 942 const oldText = indicator.textContent;
1235 -
943 +
1236 944 if (mode === 'agent') {
1237 945 indicator.textContent = 'Live Agent';
1238 - startPolling(botId);
946 + startPolling();
947 + //console.log("Set indicator to Live Agent");
1239 948 } else {
1240 949 // Everything else is AI mode
1241 950 const customAiText = indicator.getAttribute('data-ai-text') || 'AI Agent';
1242 951 indicator.textContent = customAiText;
1243 - stopPolling(botId);
952 + stopPolling();
953 + //console.log("Set indicator to AI Agent:", customAiText);
1244 954 }
1245 -
955 +
1246 956 // Force immediate DOM update and reflow
1247 957 if (oldText !== indicator.textContent) {
1248 958 // Force a reflow to ensure the change is visible immediately
1249 959 indicator.style.display = 'none';
@@ -1248,36 +958,88 @@
1248 958 // Force a reflow to ensure the change is visible immediately
1249 959 indicator.style.display = 'none';
1250 960 indicator.offsetHeight; // Trigger reflow
1251 961 indicator.style.display = '';
1252 -
962 +
1253 963 // Double-check after a brief moment to ensure the change stuck
1254 964 setTimeout(() => {
965 + //console.log("Final indicator text:", indicator.textContent);
1255 966 if (mode === 'agent' && indicator.textContent !== 'Live Agent') {
967 + //console.warn("Mode indicator update failed, forcing update");
1256 968 indicator.textContent = 'Live Agent';
1257 969 } else if (mode !== 'agent' && indicator.textContent === 'Live Agent') {
970 + //console.warn("Mode indicator stuck on Live Agent, forcing AI update");
1258 971 const customAiText = indicator.getAttribute('data-ai-text') || 'AI Agent';
1259 972 indicator.textContent = customAiText;
1260 973 }
1261 974 }, 50);
1262 975 }
976 + } else {
977 + //console.error("Chat mode indicator element not found!");
1263 978 }
1264 979 }
1265 980
981 +// Helper function to handle non-streaming responses (updated to include chat mode handling)
982 +function handleNonStreamResponse(data, callback) {
983 + //console.log("Handling non-stream response:", data);
984 +
985 + // Remove temporary message
986 + $('.bot-message.temporary-message').remove();
987 +
988 + // Handle different response formats
989 + if (data.text || data.html || data.message) {
990 +
991 + // Apply response hooks
992 + if (data.text && typeof customMxChatFilter === 'function') {
993 + data.text = customMxChatFilter(data.text, "response");
994 + }
995 + if (data.message && typeof customMxChatFilter === 'function') {
996 + data.message = customMxChatFilter(data.message, "response");
997 + }
998 +
999 + // Handle chat mode updates for streaming responses too
1000 + handleChatModeUpdates(data, data.text || data.message);
1001 +
1002 + // Display the response
1003 + if (data.text && data.html) {
1004 + replaceLastMessage("bot", data.text, data.html);
1005 + } else if (data.text) {
1006 + replaceLastMessage("bot", data.text);
1007 + } else if (data.html) {
1008 + replaceLastMessage("bot", "", data.html);
1009 + } else if (data.message) {
1010 + replaceLastMessage("bot", data.message);
1011 + }
1012 + }
1013 +
1014 + // Handle other response properties
1015 + if (data.data && data.data.filename) {
1016 + showActivePdf(data.data.filename);
1017 + activePdfFile = data.data.filename;
1018 + }
1019 +
1020 + if (data.redirect_url) {
1021 + setTimeout(() => {
1022 + window.location.href = data.redirect_url;
1023 + }, 1500);
1024 + }
1025 +
1026 + if (callback) {
1027 + callback(data.text || data.message || '');
1028 + }
1029 +}
1030 +
1266 1031 // Function to update message during streaming
1267 -function updateStreamingMessage(content, botId) {
1268 - botId = botId || 'default';
1269 -
1032 +function updateStreamingMessage(content) {
1270 1033 // ADD RESPONSE HOOK FOR REAL-TIME STREAMING
1271 1034 if (typeof customMxChatFilter === 'function') {
1272 1035 content = customMxChatFilter(content, "response");
1273 1036 }
1274 -
1037 +
1275 1038 const formattedContent = linkify(content);
1276 1039
1277 - // Find the temporary message in this bot's chat box
1278 - var $chatBox = getElement(botId, 'chat-box');
1279 - const tempMessage = $chatBox.find('.bot-message.temporary-message').last();
1040 + // Find the temporary message
1041 + const tempMessage = $('.bot-message.temporary-message').last();
1280 1042
1281 1043 if (tempMessage.length) {
1282 1044 // Update existing message
1283 1045 tempMessage.html(formattedContent);
@@ -1282,9 +1044,9 @@
1282 1044 // Update existing message
1283 1045 tempMessage.html(formattedContent);
1284 1046 } else {
1285 1047 // Create new temporary message if it doesn't exist
1286 - appendMessage("bot", content, '', [], true, botId);
1048 + appendMessage("bot", content, '', [], true);
1287 1049 }
1288 1050 }
1289 1051
1290 1052 function isStreamingSupported(model) {
@@ -1302,273 +1064,23 @@
1302 1064
1303 1065 return isSupported;
1304 1066 }
1305 1067
1306 -// Update the event handlers to use the correct function names (using event delegation)
1307 -// Use class-based selectors for multi-instance support
1308 -$(document).on('click', '.send-button', function() {
1309 - var botId = getBotIdFromElement(this);
1310 - var modeIndicator = getElementDOM(botId, 'chat-mode-indicator');
1311 - if (!(modeIndicator && modeIndicator.textContent === 'Live Agent')) {
1312 - disableChatInput(botId);
1313 - }
1314 - sendMessage(botId);
1068 +// Update the event handlers to use the correct function names
1069 +$('#send-button').off('click').on('click', function() {
1070 + sendMessage(); // Use the updated sendMessage function
1315 1071 });
1316 1072
1317 -// Override enter key handler (using event delegation)
1318 -$(document).on('keypress', '.chat-input', function(e) {
1073 +// Override enter key handler
1074 +$('#chat-input').off('keypress').on('keypress', function(e) {
1319 1075 if (e.which == 13 && !e.shiftKey) {
1320 1076 e.preventDefault();
1321 - var botId = getBotIdFromElement(this);
1322 - var modeIndicator = getElementDOM(botId, 'chat-mode-indicator');
1323 - if (!(modeIndicator && modeIndicator.textContent === 'Live Agent')) {
1324 - disableChatInput(botId);
1325 - }
1326 - sendMessage(botId);
1077 + sendMessage(); // Use the updated sendMessage function
1327 1078 }
1328 1079 });
1329 1080
1330 1081
1331 -// Tags the chat-box transcript so the print stylesheet can target it,
1332 -// and lazily initializes the header overflow menu for this bot if the
1333 -// markup is present but not yet wired (covers dynamically-rendered widgets).
1334 -// Idempotent; safe to call on every appended message.
1335 -function mxchatEnsurePrintRoot(botId) {
1336 - var $chatBox = getElement(botId, 'chat-box');
1337 - if (!$chatBox || !$chatBox.length) return;
1338 - $chatBox.addClass('mxchat-conversation-print-root');
1339 - if (!$chatBox.attr('data-print-title')) {
1340 - var nowStr = new Date().toLocaleString();
1341 - var headerTitle = ((typeof mxchatChat !== 'undefined' && mxchatChat.print_header_title) || 'Chat transcript') + ' — ' + nowStr;
1342 - $chatBox.attr('data-print-title', headerTitle);
1343 - }
1344 - if (typeof mxchatInitHeaderMenu === 'function') {
1345 - mxchatInitHeaderMenu(botId);
1346 - }
1347 -}
1348 -
1349 -// Builds the list of overflow-menu items for a given bot.
1350 -// Adding a future item is one push to this array — do NOT hardcode "only download."
1351 -function mxchatGetHeaderMenuItems(botId) {
1352 - var items = [];
1353 - var settings = (typeof mxchatChat !== 'undefined') ? mxchatChat : {};
1354 -
1355 - // The `print_button_*` keys still gate this item for back-compat with
1356 - // existing user options. The action is now a transcript download, not print.
1357 - if (settings.print_button_enabled === 'on') {
1358 - items.push({
1359 - id: 'download-transcript',
1360 - label: settings.print_button_label || 'Download Transcript',
1361 - icon: '<svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" aria-hidden="true"><path d="M21 15v4a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2v-4"/><polyline points="7 10 12 15 17 10"/><line x1="12" y1="15" x2="12" y2="3"/></svg>',
1362 - action: function() {
1363 - mxchatDownloadTranscript(botId);
1364 - }
1365 - });
1366 - }
1367 -
1368 - return items;
1369 -}
1370 -
1371 -// Builds a clean markdown transcript of the current conversation and triggers
1372 -// a file download. Used by the "Download Transcript" menu item.
1373 -function mxchatDownloadTranscript(botId) {
1374 - var $chatBox = getElement(botId, 'chat-box');
1375 - if (!$chatBox || !$chatBox.length) return;
1376 -
1377 - var settings = (typeof mxchatChat !== 'undefined') ? mxchatChat : {};
1378 - var headerTitle = settings.print_header_title || 'Chat transcript';
1379 - var now = new Date();
1380 - var stamp = now.toLocaleString();
1381 -
1382 - var lines = [];
1383 - lines.push('# ' + headerTitle);
1384 - lines.push('');
1385 - lines.push('Exported: ' + stamp);
1386 - lines.push('');
1387 - lines.push('---');
1388 - lines.push('');
1389 -
1390 - $chatBox.find('.user-message, .bot-message, .agent-message').each(function() {
1391 - var $msg = $(this);
1392 - // Skip thinking placeholders and any in-flight temporary messages.
1393 - if ($msg.find('.thinking-dots').length) return;
1394 - if ($msg.hasClass('temporary-message')) return;
1395 -
1396 - var sender;
1397 - if ($msg.hasClass('user-message')) sender = 'User';
1398 - else if ($msg.hasClass('agent-message')) sender = 'Live Agent';
1399 - else sender = 'AI Agent';
1400 -
1401 - // Strip interactive UI from the cloned message so we get the conversation text.
1402 - var $clone = $msg.clone();
1403 - $clone.find('.copy-button, .message-toolbar, .mxchat-copy, button, script, style').remove();
1404 - var text = $clone.text().replace(/ /g, ' ').replace(/[ \t]+\n/g, '\n').replace(/\n{3,}/g, '\n\n').trim();
1405 - if (!text) return;
1406 -
1407 - lines.push('**' + sender + '**');
1408 - lines.push('');
1409 - lines.push(text);
1410 - lines.push('');
1411 - });
1412 -
1413 - var content = lines.join('\n');
1414 - var iso = now.toISOString().replace(/[:.]/g, '-').slice(0, 19);
1415 - var fname = 'mxchat-transcript-' + iso + '.md';
1416 - var blob = new Blob([content], { type: 'text/markdown;charset=utf-8' });
1417 - var url = URL.createObjectURL(blob);
1418 - var a = document.createElement('a');
1419 - a.href = url;
1420 - a.download = fname;
1421 - a.style.display = 'none';
1422 - document.body.appendChild(a);
1423 - a.click();
1424 - setTimeout(function() {
1425 - if (a.parentNode) a.parentNode.removeChild(a);
1426 - URL.revokeObjectURL(url);
1427 - }, 100);
1428 -}
1429 -
1430 -// Reads the bot bubble's actual computed bg+fg and writes them as CSS vars
1431 -// on the menu wrap, so the dropdown matches whatever paints the bubble —
1432 -// saved options, AI theme CSS, or the mxchat-theme add-on.
1433 -function mxchatSyncMenuColors(botId, $wrap) {
1434 - if (!$wrap || !$wrap.length) return;
1435 - var $bot = $wrap.closest('.mxchat-chatbot-wrapper').find('.bot-message').not('.temporary-message').first();
1436 - if (!$bot.length) return;
1437 - var cs = window.getComputedStyle($bot[0]);
1438 - if (cs.backgroundColor && cs.backgroundColor !== 'rgba(0, 0, 0, 0)' && cs.backgroundColor !== 'transparent') {
1439 - $wrap[0].style.setProperty('--mxchat-menu-bg', cs.backgroundColor);
1440 - }
1441 - // Bot text color usually lives on a child div, not .bot-message itself.
1442 - var $textChild = $bot.find('[style*="color"]').first();
1443 - var fg = ($textChild.length ? window.getComputedStyle($textChild[0]).color : cs.color);
1444 - if (fg) $wrap[0].style.setProperty('--mxchat-menu-fg', fg);
1445 -}
1446 -
1447 -// One-time per-widget init: renders menu items, wires open/close,
1448 -// outside-click, Escape, and arrow-key navigation. If no items, hides the trigger.
1449 -function mxchatInitHeaderMenu(botId) {
1450 - var $wrap = $('.mxchat-header-menu-wrap[data-bot-id="' + botId + '"]').first();
1451 - if (!$wrap.length || $wrap.data('mxchatMenuReady')) return;
1452 -
1453 - var $trigger = $wrap.find('.mxchat-menu-trigger');
1454 - var $menu = $wrap.find('.mxchat-header-menu');
1455 - var items = mxchatGetHeaderMenuItems(botId);
1456 -
1457 - // Initial color sync — covers normal page load.
1458 - mxchatSyncMenuColors(botId, $wrap);
1459 -
1460 - if (!items.length) {
1461 - $trigger.hide();
1462 - $menu.hide();
1463 - $wrap.data('mxchatMenuReady', true);
1464 - return;
1465 - }
1466 -
1467 - // Build the menu items.
1468 - $menu.empty();
1469 - items.forEach(function(item, idx) {
1470 - var $btn = $('<button>', {
1471 - type: 'button',
1472 - 'class': 'mxchat-menu-item',
1473 - 'role': 'menuitem',
1474 - 'tabindex': '-1',
1475 - 'data-menu-id': item.id,
1476 - html: '<span class="mxchat-menu-item-icon">' + item.icon + '</span>' +
1477 - '<span class="mxchat-menu-item-label"></span>'
1478 - });
1479 - $btn.find('.mxchat-menu-item-label').text(item.label);
1480 - $btn.on('click', function(e) {
1481 - e.preventDefault();
1482 - e.stopPropagation();
1483 - closeMenu();
1484 - try { item.action(); } catch (err) { /* no-op */ }
1485 - });
1486 - $menu.append($btn);
1487 - });
1488 -
1489 - function openMenu() {
1490 - // Re-sync each open in case the active theme changed since init.
1491 - mxchatSyncMenuColors(botId, $wrap);
1492 - $menu.prop('hidden', false).attr('aria-hidden', 'false').addClass('is-open');
1493 - $trigger.attr('aria-expanded', 'true');
1494 - // Focus the first item for keyboard users
1495 - setTimeout(function() {
1496 - $menu.find('.mxchat-menu-item').first().attr('tabindex', '0').trigger('focus');
1497 - }, 0);
1498 - }
1499 - function closeMenu(returnFocus) {
1500 - $menu.prop('hidden', true).attr('aria-hidden', 'true').removeClass('is-open');
1501 - $trigger.attr('aria-expanded', 'false');
1502 - $menu.find('.mxchat-menu-item').attr('tabindex', '-1');
1503 - if (returnFocus) $trigger.trigger('focus');
1504 - }
1505 -
1506 - // Toggle on trigger click — stop propagation so the .chatbot-top-bar
1507 - // click-to-collapse handler does not fire.
1508 - $trigger.on('click', function(e) {
1509 - e.preventDefault();
1510 - e.stopPropagation();
1511 - if ($menu.hasClass('is-open')) closeMenu();
1512 - else openMenu();
1513 - });
1514 -
1515 - // Don't let clicks inside the menu bubble to the top-bar collapse handler.
1516 - $menu.on('click', function(e) {
1517 - e.stopPropagation();
1518 - });
1519 -
1520 - // Outside click closes the menu.
1521 - $(document).on('click.mxchatMenu-' + botId, function(e) {
1522 - if (!$menu.hasClass('is-open')) return;
1523 - if ($wrap.has(e.target).length || $wrap.is(e.target)) return;
1524 - closeMenu();
1525 - });
1526 -
1527 - // Keyboard: Escape closes and returns focus; arrow keys move focus; Enter activates.
1528 - $menu.on('keydown', '.mxchat-menu-item', function(e) {
1529 - var $items = $menu.find('.mxchat-menu-item');
1530 - var idx = $items.index(this);
1531 - if (e.key === 'Escape') {
1532 - e.preventDefault();
1533 - closeMenu(true);
1534 - } else if (e.key === 'ArrowDown') {
1535 - e.preventDefault();
1536 - var $next = $items.eq((idx + 1) % $items.length);
1537 - $items.attr('tabindex', '-1');
1538 - $next.attr('tabindex', '0').trigger('focus');
1539 - } else if (e.key === 'ArrowUp') {
1540 - e.preventDefault();
1541 - var $prev = $items.eq((idx - 1 + $items.length) % $items.length);
1542 - $items.attr('tabindex', '-1');
1543 - $prev.attr('tabindex', '0').trigger('focus');
1544 - } else if (e.key === 'Enter' || e.key === ' ') {
1545 - e.preventDefault();
1546 - $(this).trigger('click');
1547 - }
1548 - });
1549 - $trigger.on('keydown', function(e) {
1550 - if (e.key === 'Escape' && $menu.hasClass('is-open')) {
1551 - e.preventDefault();
1552 - closeMenu(true);
1553 - } else if ((e.key === 'ArrowDown' || e.key === 'Enter' || e.key === ' ') && !$menu.hasClass('is-open')) {
1554 - e.preventDefault();
1555 - openMenu();
1556 - }
1557 - });
1558 -
1559 - $wrap.data('mxchatMenuReady', true);
1560 -}
1561 -
1562 -// Initialize header menus for every rendered widget on DOM ready.
1563 -$(function() {
1564 - $('.mxchat-header-menu-wrap').each(function() {
1565 - var botId = $(this).data('bot-id');
1566 - if (botId) mxchatInitHeaderMenu(botId);
1567 - });
1568 -});
1569 -
1570 -function appendMessage(sender, messageText = '', messageHtml = '', images = [], isTemporary = false, botId = 'default') {
1082 +function appendMessage(sender, messageText = '', messageHtml = '', images = [], isTemporary = false) {
1571 1083 try {
1572 1084 // Determine styles based on sender type
1573 1085 let messageClass, bgColor, fontColor;
1574 1086
@@ -1589,29 +1101,25 @@
1589 1101 }
1590 1102
1591 1103 const messageDiv = $('<div>')
1592 1104 .addClass(messageClass)
1593 - .attr('dir', 'auto');
1594 -
1595 - // Only apply inline colors if AI theme is not active (let CSS handle it)
1596 - var skipColors = shouldSkipInlineColors(botId);
1597 - if (skipColors) {
1598 - messageDiv.css({
1599 - 'margin-bottom': '1em'
1600 - });
1601 - } else {
1602 - messageDiv.css({
1105 + .attr('dir', 'auto')
1106 + .css({
1603 1107 'background': bgColor,
1604 1108 'color': fontColor,
1605 1109 'margin-bottom': '1em'
1606 1110 });
1111 +
1112 + // Process the message content based on sender
1113 + let fullMessage;
1114 + if (sender === "user") {
1115 + // For user messages, apply linkify after sanitization
1116 + fullMessage = linkify(messageText);
1117 + } else {
1118 + // For bot/agent messages, preserve HTML
1119 + fullMessage = messageText;
1607 1120 }
1608 1121
1609 - // Process the message content - always run linkify to convert markdown
1610 - // links and format text. linkify() handles existing HTML safely via
1611 - // negative lookaheads that skip URLs already inside <a> tags.
1612 - let fullMessage = linkify(messageText);
1613 -
1614 1122 // Add images if provided
1615 1123 if (images && images.length > 0) {
1616 1124 fullMessage += '<div class="image-gallery" dir="auto">';
1617 1125 images.forEach(img => {
@@ -1617,9 +1125,9 @@
1617 1125 images.forEach(img => {
1618 1126 const safeTitle = sanitizeUserInput(img.title);
1619 1127 const safeUrl = encodeURI(img.image_url);
1620 1128 const safeThumbnail = encodeURI(img.thumbnail_url);
1621 -
1129 +
1622 1130 fullMessage += `
1623 1131 <div style="margin-bottom: 10px;">
1624 1132 <strong>${safeTitle}</strong><br>
1625 1133 <a href="${safeUrl}" target="_blank">
@@ -1631,14 +1139,9 @@
1631 1139 }
1632 1140
1633 1141 // Append HTML content if provided
1634 1142 if (messageHtml && sender !== "user") {
1635 - // Only add line breaks if there's actual text content before the HTML
1636 - if (fullMessage && fullMessage.trim()) {
1637 - fullMessage += '<br><br>' + messageHtml;
1638 - } else {
1639 - fullMessage = messageHtml;
1640 - }
1143 + fullMessage += '<br><br>' + messageHtml;
1641 1144 }
1642 1145
1643 1146 messageDiv.html(fullMessage);
1644 1147
@@ -1645,66 +1148,58 @@
1645 1148 if (isTemporary) {
1646 1149 messageDiv.addClass('temporary-message');
1647 1150 }
1648 1151
1649 - // Append to the correct chatbot instance's chat-box
1650 - var $chatBox = getElement(botId, 'chat-box');
1651 - messageDiv.hide().appendTo($chatBox).fadeIn(300, function() {
1152 + messageDiv.hide().appendTo('#chat-box').fadeIn(300, function() {
1652 1153 // FIXED: Use event delegation for link tracking
1653 1154 if (sender === "bot" || sender === "agent") {
1654 - attachLinkTracking(messageDiv, messageText, botId);
1155 + attachLinkTracking(messageDiv, messageText);
1655 1156 }
1656 -
1157 +
1657 1158 if (sender === "bot") {
1658 - const lastUserMessage = $chatBox.find('.user-message').last();
1159 + const lastUserMessage = $('#chat-box').find('.user-message').last();
1659 1160 if (lastUserMessage.length) {
1660 - scrollElementToTop(lastUserMessage, botId);
1161 + scrollElementToTop(lastUserMessage);
1661 1162 }
1662 1163 }
1663 -
1664 - if ((sender === "bot" || sender === "agent") && !isTemporary) {
1665 - mxchatEnsurePrintRoot(botId);
1666 - }
1667 1164 });
1668 1165
1669 1166 if (messageText.id) {
1670 - var instance = MxChatInstances.get(botId);
1671 - instance.lastSeenMessageId = messageText.id;
1672 - hideNotification(botId);
1167 + lastSeenMessageId = messageText.id;
1168 + hideNotification();
1673 1169 }
1674 1170 } catch (error) {
1675 - // Error rendering message - silently continue
1171 + //console.error("Error rendering message:", error);
1676 1172 }
1677 1173 }
1678 1174
1679 1175 // Helper function to attach link tracking with proper event handling
1680 -function attachLinkTracking(messageDiv, messageText, botId) {
1681 - botId = botId || 'default';
1176 +function attachLinkTracking(messageDiv, messageText) {
1682 1177 // Use a slight delay to ensure DOM is ready
1683 1178 setTimeout(function() {
1684 1179 const links = messageDiv.find('a[href]').not('[data-tracked]');
1685 -
1180 +
1686 1181 links.each(function() {
1687 1182 const $link = $(this);
1688 1183 const originalHref = $link.attr('href');
1689 -
1184 +
1690 1185 // Mark as tracked to avoid duplicate handlers
1691 1186 $link.attr('data-tracked', 'true');
1692 -
1187 +
1693 1188 // Only track external URLs
1694 1189 if (originalHref && (originalHref.startsWith('http://') || originalHref.startsWith('https://'))) {
1695 1190 // Remove any existing click handlers first
1696 1191 $link.off('click.tracking');
1697 -
1192 +
1698 1193 // Add new click handler with namespace
1699 1194 $link.on('click.tracking', function(e) {
1700 1195 e.preventDefault();
1701 1196 e.stopPropagation();
1702 -
1703 - const messageContext = typeof messageText === 'string'
1704 - ? messageText.substring(0, 200)
1197 +
1198 + const messageContext = typeof messageText === 'string'
1199 + ? messageText.substring(0, 200)
1705 1200 : '';
1706 -
1201 +
1707 1202 // Track the click
1708 1203 $.ajax({
1709 1204 url: mxchatChat.ajax_url,
1710 1205 type: 'POST',
@@ -1709,9 +1204,9 @@
1709 1204 url: mxchatChat.ajax_url,
1710 1205 type: 'POST',
1711 1206 data: {
1712 1207 action: 'mxchat_track_url_click',
1713 - session_id: getChatSession(botId),
1208 + session_id: getChatSession(),
1714 1209 url: originalHref,
1715 1210 message_context: messageContext,
1716 1211 nonce: mxchatChat.nonce
1717 1212 },
@@ -1723,9 +1218,9 @@
1723 1218 window.location.href = originalHref;
1724 1219 }
1725 1220 }
1726 1221 });
1727 -
1222 +
1728 1223 return false; // Extra insurance to prevent default
1729 1224 });
1730 1225 }
1731 1226 });
@@ -1731,12 +1226,11 @@
1731 1226 });
1732 1227 }, 100); // Small delay to ensure DOM is ready
1733 1228 }
1734 1229
1735 -function replaceLastMessage(sender, responseText, responseHtml = '', images = [], botId = 'default') {
1230 +function replaceLastMessage(sender, responseText, responseHtml = '', images = []) {
1736 1231 var messageClass = sender === "user" ? "user-message" : sender === "agent" ? "agent-message" : "bot-message";
1737 - var $chatBox = getElement(botId, 'chat-box');
1738 - var lastMessageDiv = $chatBox.find('.bot-message.temporary-message, .agent-message.temporary-message').last();
1232 + var lastMessageDiv = $('#chat-box').find('.bot-message.temporary-message, .agent-message.temporary-message').last();
1739 1233
1740 1234 // Determine styles
1741 1235 let bgColor, fontColor;
1742 1236 if (sender === "user") {
@@ -1749,13 +1243,27 @@
1749 1243 bgColor = botMessageBgColor;
1750 1244 fontColor = botMessageFontColor;
1751 1245 }
1752 1246
1753 - // Always run linkify to convert markdown links and format text.
1754 - // linkify() already handles existing HTML (its URL patterns use negative lookaheads
1755 - // to avoid double-processing URLs that are already inside <a> tags).
1756 - var fullMessage = linkify(responseText);
1757 -
1247 + // FIXED: Only linkify if response doesn't already contain HTML links or tags
1248 + // This prevents double-processing of URLs that are already formatted as HTML
1249 + var fullMessage;
1250 + if (sender === "user") {
1251 + // Always linkify user messages (they're plain text)
1252 + fullMessage = linkify(responseText);
1253 + } else {
1254 + // For bot/agent messages, check if HTML already exists
1255 + if (responseText.includes('<a href=') || responseText.includes('</a>') ||
1256 + responseText.includes('<img') || responseText.includes('<div') ||
1257 + responseText.includes('<p>') || responseText.includes('<br>')) {
1258 + // Response already has HTML, don't process it
1259 + fullMessage = responseText;
1260 + } else {
1261 + // Plain text response, apply linkify
1262 + fullMessage = linkify(responseText);
1263 + }
1264 + }
1265 +
1758 1266 if (responseHtml) {
1759 1267 // Only add line breaks if there's actual text content before the HTML
1760 1268 if (fullMessage && fullMessage.trim()) {
1761 1269 fullMessage += '<br><br>' + responseHtml;
@@ -1778,96 +1286,67 @@
1778 1286 fullMessage += '</div>';
1779 1287 }
1780 1288
1781 1289 if (lastMessageDiv.length) {
1782 - // Replace content immediately to prevent visual gap between thinking dots and response
1783 - lastMessageDiv
1784 - .html(fullMessage)
1785 - .removeClass('bot-message user-message temporary-message')
1786 - .addClass(messageClass)
1787 - .attr('dir', 'auto');
1788 -
1789 - // Only apply inline colors if AI theme is not active (let CSS handle it)
1790 - var skipColors = mxchatChat.skip_inline_colors || shouldSkipInlineColors(botId);
1791 - if (!skipColors) {
1792 - lastMessageDiv.css({
1793 - 'background-color': bgColor,
1794 - 'color': fontColor,
1795 - });
1796 - }
1797 -
1798 - // Handle link tracking and scroll
1799 - if (sender === "bot" || sender === "agent") {
1800 - attachLinkTracking(lastMessageDiv, responseText, botId);
1801 -
1802 - const lastUserMessage = $chatBox.find('.user-message').last();
1803 - if (lastUserMessage.length) {
1804 - scrollElementToTop(lastUserMessage, botId);
1805 - }
1806 - // Show notification if chat is hidden
1807 - var $floatingChatbot = getElement(botId, 'floating-chatbot');
1808 - if ($floatingChatbot.hasClass('hidden')) {
1809 - showNotification(botId);
1810 - }
1811 - }
1812 -
1813 - // Re-enable chat input after response is displayed
1814 - enableChatInput(botId);
1815 -
1816 - if (sender === "bot" || sender === "agent") {
1817 - mxchatEnsurePrintRoot(botId);
1818 - }
1290 + lastMessageDiv.fadeOut(200, function() {
1291 + $(this)
1292 + .html(fullMessage)
1293 + .removeClass('bot-message user-message')
1294 + .addClass(messageClass)
1295 + .attr('dir', 'auto')
1296 + .css({
1297 + 'background-color': bgColor,
1298 + 'color': fontColor,
1299 + })
1300 + .removeClass('temporary-message')
1301 + .fadeIn(200, function() {
1302 + // FIXED: Use the helper function for link tracking
1303 + if (sender === "bot" || sender === "agent") {
1304 + attachLinkTracking($(this), responseText);
1305 + }
1306 +
1307 + if (sender === "bot" || sender === "agent") {
1308 + const lastUserMessage = $('#chat-box').find('.user-message').last();
1309 + if (lastUserMessage.length) {
1310 + scrollElementToTop(lastUserMessage);
1311 + }
1312 + // Show notification if chat is hidden
1313 + if ($('#floating-chatbot').hasClass('hidden')) {
1314 + showNotification();
1315 + }
1316 + }
1317 + });
1318 + });
1819 1319 } else {
1820 - appendMessage(sender, responseText, responseHtml, images, false, botId);
1821 - // Re-enable chat input after response is displayed
1822 - enableChatInput(botId);
1320 + appendMessage(sender, responseText, responseHtml, images);
1823 1321 }
1824 1322 }
1825 1323
1826 1324
1827 - function appendThinkingMessage(botId) {
1828 - botId = botId || 'default';
1325 + function appendThinkingMessage() {
1326 + // Remove any existing thinking dots first
1327 + $('.thinking-dots').remove();
1829 1328
1830 - // Don't show thinking dots in live agent mode - message is just forwarded to a human
1831 - var indicator = getElementDOM(botId, 'chat-mode-indicator');
1832 - if (indicator && indicator.textContent === 'Live Agent') {
1833 - return;
1834 - }
1835 -
1836 - var $chatBox = getElement(botId, 'chat-box');
1837 -
1838 - // Remove any existing thinking dots in this bot's chat first
1839 - $chatBox.find('.thinking-dots').remove();
1840 -
1841 - // Check if we should skip inline colors (AI theme is active)
1842 - var skipColors = shouldSkipInlineColors(botId);
1843 -
1844 1329 // Retrieve the bot message font color and background color
1845 1330 var botMessageFontColor = mxchatChat.bot_message_font_color;
1846 1331 var botMessageBgColor = mxchatChat.bot_message_bg_color;
1847 1332
1848 - // Build thinking dots HTML - skip inline colors if AI theme is active
1849 - var dotStyle = skipColors ? '' : ' style="background-color: ' + botMessageFontColor + ';"';
1333 +
1850 1334 var thinkingHtml = '<div class="thinking-dots-container">' +
1851 1335 '<div class="thinking-dots">' +
1852 - '<span class="dot"' + dotStyle + '></span>' +
1853 - '<span class="dot"' + dotStyle + '></span>' +
1854 - '<span class="dot"' + dotStyle + '></span>' +
1336 + '<span class="dot" style="background-color: ' + botMessageFontColor + ';"></span>' +
1337 + '<span class="dot" style="background-color: ' + botMessageFontColor + ';"></span>' +
1338 + '<span class="dot" style="background-color: ' + botMessageFontColor + ';"></span>' +
1855 1339 '</div>' +
1856 1340 '</div>';
1857 1341
1858 - // Append the thinking dots to this bot's chat container - skip inline colors if AI theme is active
1859 - var messageStyle = skipColors ? '' : ' style="background-color: ' + botMessageBgColor + '; color: ' + botMessageFontColor + ';"';
1860 - $chatBox.append('<div class="bot-message temporary-message"' + messageStyle + '>' + thinkingHtml + '</div>');
1861 - scrollToBottom(botId);
1342 + // Append the thinking dots to the chat container (or within the temporary message div)
1343 + $("#chat-box").append('<div class="bot-message temporary-message" style="background-color: ' + botMessageBgColor + ';">' + thinkingHtml + '</div>');
1344 + scrollToBottom();
1862 1345 }
1863 -
1864 - function removeThinkingDots(botId) {
1865 - botId = botId || 'default';
1866 - var $chatBox = getElement(botId, 'chat-box');
1867 - // Remove by temporary-message class first, then fall back to any bot-message containing thinking dots
1868 - $chatBox.find('.thinking-dots').closest('.temporary-message').remove();
1869 - $chatBox.find('.bot-message .thinking-dots').closest('.bot-message').remove();
1346 +
1347 + function removeThinkingDots() {
1348 + $('.thinking-dots').closest('.temporary-message').remove();
1870 1349 }
1871 1350
1872 1351 // ====================================
1873 1352 // TEXT FORMATTING & PROCESSING
@@ -1901,12 +1380,9 @@
1901 1380 processedText = formatTextStyling(processedText);
1902 1381
1903 1382 // Process code blocks BEFORE processing links
1904 1383 processedText = formatCodeBlocks(processedText);
1905 -
1906 - // Process markdown tables BEFORE converting newlines to paragraphs
1907 - processedText = formatMarkdownTables(processedText);
1908 -
1384 +
1909 1385 // NOW convert to paragraphs
1910 1386 processedText = convertNewlinesToBreaks(processedText);
1911 1387
1912 1388 // IMPORTANT: Handle citation-style brackets FIRST [URL]
@@ -1919,63 +1395,37 @@
1919 1395 // Return as a proper link without the brackets
1920 1396 return `<a href="${safeUrl}" target="${linkTarget}">${cleanUrl}</a>`;
1921 1397 });
1922 1398
1923 - // Process markdown links: [text](url) and [](url)
1924 - // Uses balanced parenthesis matching to handle URLs containing parens
1925 - // (e.g. PDF filenames with dates like (2025-08-28).pdf)
1926 - processedText = (function(input) {
1927 - var result = '';
1928 - var i = 0;
1929 - while (i < input.length) {
1930 - // Look for [ at current position
1931 - if (input[i] === '[') {
1932 - // Find closing ]
1933 - var closeBracket = input.indexOf(']', i + 1);
1934 - if (closeBracket === -1 || closeBracket + 1 >= input.length || input[closeBracket + 1] !== '(') {
1935 - result += input[i];
1936 - i++;
1937 - continue;
1938 - }
1939 - var linkText = input.substring(i + 1, closeBracket);
1940 - // Check if URL starts with http
1941 - var urlStart = closeBracket + 2;
1942 - if (!input.substring(urlStart).match(/^https?:\/\//)) {
1943 - result += input[i];
1944 - i++;
1945 - continue;
1946 - }
1947 - // Find balanced closing paren
1948 - var depth = 1;
1949 - var j = urlStart;
1950 - while (j < input.length && depth > 0) {
1951 - if (input[j] === '(') depth++;
1952 - else if (input[j] === ')') depth--;
1953 - if (depth > 0) j++;
1954 - }
1955 - if (depth !== 0) {
1956 - result += input[i];
1957 - i++;
1958 - continue;
1959 - }
1960 - var url = input.substring(urlStart, j);
1961 - var cleanUrl = url.replace(/[\].,;!?]+$/, '');
1962 - var encodedUrl = safeEncodeUrl(cleanUrl);
1963 - if (!linkText || !linkText.trim()) {
1964 - result += '<a href="' + encodedUrl + '" target="' + linkTarget + '">' + cleanUrl + '</a>';
1965 - } else {
1966 - var safeText = sanitizeUserInput(linkText);
1967 - result += '<a href="' + encodedUrl + '" target="' + linkTarget + '">' + safeText + '</a>';
1968 - }
1969 - i = j + 1; // Skip past the closing )
1970 - } else {
1971 - result += input[i];
1972 - i++;
1973 - }
1399 + // Process proper markdown links with text: [text](url)
1400 + // This MUST have non-empty text in the first brackets
1401 + const markdownLinkPattern = /\[([^\]]+)\]\((https?:\/\/[^\s)]+)\)/g;
1402 + processedText = processedText.replace(markdownLinkPattern, (match, text, url) => {
1403 + // Make sure we have actual text (not just whitespace)
1404 + if (!text || !text.trim()) {
1405 + // If no text, treat the URL as the text
1406 + let cleanUrl = url.replace(/[.,;!?]+$/, '');
1407 + const safeUrl = safeEncodeUrl(cleanUrl);
1408 + return `<a href="${safeUrl}" target="${linkTarget}">${cleanUrl}</a>`;
1974 1409 }
1975 - return result;
1976 - })(processedText);
1410 +
1411 + // Clean the URL
1412 + let cleanUrl = url.replace(/[\].,;!?]+$/, '');
1413 + const safeUrl = safeEncodeUrl(cleanUrl);
1414 + const safeText = sanitizeUserInput(text);
1415 + return `<a href="${safeUrl}" target="${linkTarget}">${safeText}</a>`;
1416 + });
1977 1417
1418 + // Handle empty markdown links: [](url)
1419 + // This is a specific case where there's no text
1420 + const emptyMarkdownPattern = /\[\]\((https?:\/\/[^\s)]+)\)/g;
1421 + processedText = processedText.replace(emptyMarkdownPattern, (match, url) => {
1422 + let cleanUrl = url.replace(/[.,;!?]+$/, '');
1423 + const safeUrl = safeEncodeUrl(cleanUrl);
1424 + // Use the URL itself as the link text
1425 + return `<a href="${safeUrl}" target="${linkTarget}">${cleanUrl}</a>`;
1426 + });
1427 +
1978 1428 // Process phone numbers: [text](tel:number)
1979 1429 const phonePattern = /\[([^\]]+)\]\((tel:[\d+\-\s()]+)\)/g;
1980 1430 processedText = processedText.replace(phonePattern, (match, text, phone) => {
1981 1431 const safePhone = safeEncodeUrl(phone);
@@ -2127,78 +1577,9 @@
2127 1577 });
2128 1578
2129 1579 return text;
2130 1580 }
2131 -
2132 - function formatMarkdownTables(text) {
2133 - var lines = text.split('\n');
2134 - var result = [];
2135 - var i = 0;
2136 -
2137 - while (i < lines.length) {
2138 - // Check for a table: current line has pipes AND next line is a separator row
2139 - if (i + 1 < lines.length &&
2140 - lines[i].indexOf('|') !== -1 &&
2141 - /^\s*\|?[\s\-:]+(\|[\s\-:]+)+\|?\s*$/.test(lines[i + 1])) {
2142 -
2143 - var tableLines = [];
2144 - var headerLine = lines[i];
2145 - var separatorLine = lines[i + 1];
2146 - tableLines.push(headerLine);
2147 - tableLines.push(separatorLine);
2148 -
2149 - // Collect remaining table rows
2150 - var j = i + 2;
2151 - while (j < lines.length && lines[j].indexOf('|') !== -1 && lines[j].trim() !== '') {
2152 - tableLines.push(lines[j]);
2153 - j++;
2154 - }
2155 -
2156 - // Parse alignment from separator row
2157 - var sepCells = separatorLine.split('|').filter(function(c) { return c.trim() !== ''; });
2158 - var alignments = sepCells.map(function(cell) {
2159 - var trimmed = cell.trim();
2160 - if (trimmed.charAt(0) === ':' && trimmed.charAt(trimmed.length - 1) === ':') return 'center';
2161 - if (trimmed.charAt(trimmed.length - 1) === ':') return 'right';
2162 - return 'left';
2163 - });
2164 -
2165 - // Build HTML table
2166 - var html = '<div class="mxchat-table-wrapper"><table class="mxchat-table">';
2167 -
2168 - // Header row
2169 - var headerCells = tableLines[0].split('|').filter(function(c) { return c.trim() !== ''; });
2170 - html += '<thead><tr>';
2171 - headerCells.forEach(function(cell, idx) {
2172 - var align = alignments[idx] || 'left';
2173 - html += '<th style="text-align:' + align + '">' + cell.trim() + '</th>';
2174 - });
2175 - html += '</tr></thead>';
2176 -
2177 - // Body rows
2178 - html += '<tbody>';
2179 - for (var r = 2; r < tableLines.length; r++) {
2180 - var rowCells = tableLines[r].split('|').filter(function(c) { return c.trim() !== ''; });
2181 - html += '<tr>';
2182 - rowCells.forEach(function(cell, idx) {
2183 - var align = alignments[idx] || 'left';
2184 - html += '<td style="text-align:' + align + '">' + cell.trim() + '</td>';
2185 - });
2186 - html += '</tr>';
2187 - }
2188 - html += '</tbody></table></div>';
2189 -
2190 - result.push(html);
2191 - i = j;
2192 - } else {
2193 - result.push(lines[i]);
2194 - i++;
2195 - }
2196 - }
2197 -
2198 - return result.join('\n');
2199 - }
2200 -
1581 +
2201 1582 function sanitizeUserInput(text) {
2202 1583 const div = document.createElement('div');
2203 1584 div.textContent = text;
2204 1585 return div.innerHTML;
@@ -2228,21 +1609,10 @@
2228 1609 // ====================================
2229 1610 // UI & SCROLLING CONTROLS
2230 1611 // ====================================
2231 1612
2232 - function scrollToBottom(botIdOrInstant, instant) {
2233 - // Handle backward compatibility: scrollToBottom() or scrollToBottom(true/false)
2234 - var botId = 'default';
2235 - if (typeof botIdOrInstant === 'string') {
2236 - botId = botIdOrInstant;
2237 - instant = instant || false;
2238 - } else if (typeof botIdOrInstant === 'boolean') {
2239 - instant = botIdOrInstant;
2240 - } else {
2241 - instant = false;
2242 - }
2243 -
2244 - var chatBox = getElement(botId, 'chat-box');
1613 + function scrollToBottom(instant = false) {
1614 + var chatBox = $('#chat-box');
2245 1615 if (instant) {
2246 1616 // Instantly set the scroll position to the bottom
2247 1617 chatBox.scrollTop(chatBox.prop("scrollHeight"));
2248 1618 } else {
@@ -2251,15 +1621,15 @@
2251 1621 const scrollHeight = chatBox.prop("scrollHeight");
2252 1622 const initialScroll = chatBox.scrollTop();
2253 1623 const distance = scrollHeight - initialScroll;
2254 1624 const duration = 500; // Duration in ms
2255 -
1625 +
2256 1626 function smoothScroll(timestamp) {
2257 1627 if (!start) start = timestamp;
2258 1628 const progress = timestamp - start;
2259 1629 const currentScroll = initialScroll + (distance * (progress / duration));
2260 1630 chatBox.scrollTop(currentScroll);
2261 -
1631 +
2262 1632 if (progress < duration) {
2263 1633 requestAnimationFrame(smoothScroll);
2264 1634 } else {
2265 1635 chatBox.scrollTop(scrollHeight); // Ensure it's exactly at the bottom
@@ -2264,37 +1634,33 @@
2264 1634 } else {
2265 1635 chatBox.scrollTop(scrollHeight); // Ensure it's exactly at the bottom
2266 1636 }
2267 1637 }
2268 -
1638 +
2269 1639 requestAnimationFrame(smoothScroll);
2270 1640 }
2271 1641 }
2272 -
2273 - function scrollElementToTop(element, botId, topOffset) {
2274 - botId = botId || 'default';
2275 - topOffset = (typeof topOffset === 'number') ? topOffset : 2;
2276 - var chatBox = getElement(botId, 'chat-box');
1642 +
1643 + function scrollElementToTop(element) {
1644 + var chatBox = $('#chat-box');
2277 1645 var elementTop = element.position().top + chatBox.scrollTop();
2278 - chatBox.animate({ scrollTop: Math.max(0, elementTop - topOffset) }, 500);
1646 + chatBox.animate({ scrollTop: elementTop }, 500);
2279 1647 }
2280 -
2281 - function showChatWidget(botId) {
2282 - botId = botId || 'default';
2283 - var $button = getElement(botId, 'floating-chatbot-button');
1648 +
1649 + function showChatWidget() {
2284 1650 // First ensure display is set
2285 - $button.css('display', 'flex');
1651 + $('#floating-chatbot-button').css('display', 'flex');
2286 1652 // Then handle the fade
2287 - $button.fadeTo(500, 1);
1653 + $('#floating-chatbot-button').fadeTo(500, 1);
2288 1654 // Force visibility
2289 - $button.removeClass('hidden');
1655 + $('#floating-chatbot-button').removeClass('hidden');
1656 + //console.log('Showing widget');
2290 1657 }
2291 -
2292 - function hideChatWidget(botId) {
2293 - botId = botId || 'default';
2294 - var $button = getElement(botId, 'floating-chatbot-button');
2295 - $button.css('display', 'none');
2296 - $button.addClass('hidden');
1658 +
1659 + function hideChatWidget() {
1660 + $('#floating-chatbot-button').css('display', 'none');
1661 + $('#floating-chatbot-button').addClass('hidden');
1662 + //console.log('Hiding widget');
2297 1663 }
2298 1664
2299 1665 function disableScroll() {
2300 1666 if (isMobile()) {
@@ -2323,15 +1689,18 @@
2323 1689 // NOTIFICATION SYSTEM
2324 1690 // ====================================
2325 1691
2326 1692 function createNotificationBadge() {
1693 + //console.log("Creating notification badge...");
2327 1694 const chatButton = document.getElementById('floating-chatbot-button');
2328 -
1695 + //console.log("Chat button found:", !!chatButton);
1696 +
2329 1697 if (!chatButton) return;
2330 -
1698 +
2331 1699 // Remove any existing badge first
2332 1700 const existingBadge = chatButton.querySelector('.chat-notification-badge');
2333 1701 if (existingBadge) {
1702 + //console.log("Removing existing badge");
2334 1703 existingBadge.remove();
2335 1704 }
2336 1705
2337 1706 notificationBadge = document.createElement('div');
@@ -2353,43 +1722,34 @@
2353 1722 chatButton.appendChild(notificationBadge);
2354 1723
2355 1724 }
2356 1725
2357 - function showNotification(botId) {
2358 - botId = botId || 'default';
2359 - const badge = getElementDOM(botId, 'chat-notification-badge');
2360 - var $floatingChatbot = getElement(botId, 'floating-chatbot');
2361 - if (badge && $floatingChatbot.hasClass('hidden')) {
1726 + function showNotification() {
1727 + const badge = document.getElementById('chat-notification-badge');
1728 + if (badge && $('#floating-chatbot').hasClass('hidden')) {
2362 1729 badge.style.display = 'block';
2363 1730 badge.textContent = '1';
2364 1731 }
2365 1732 }
2366 -
2367 - function hideNotification(botId) {
2368 - botId = botId || 'default';
2369 - const badge = getElementDOM(botId, 'chat-notification-badge');
1733 +
1734 + function hideNotification() {
1735 + const badge = document.getElementById('chat-notification-badge');
2370 1736 if (badge) {
2371 1737 badge.style.display = 'none';
2372 1738 }
2373 1739 }
2374 -
2375 - function startNotificationChecking(botId) {
2376 - botId = botId || 'default';
1740 +
1741 + function startNotificationChecking() {
2377 1742 const chatPersistenceEnabled = mxchatChat.chat_persistence_toggle === 'on';
2378 1743 if (!chatPersistenceEnabled) return;
2379 -
2380 - createNotificationBadge(botId);
2381 - var instance = MxChatInstances.get(botId);
2382 - instance.notificationCheckInterval = setInterval(function() {
2383 - checkForNewMessages(botId);
2384 - }, 30000); // Check every 30 seconds
1744 +
1745 + createNotificationBadge();
1746 + notificationCheckInterval = setInterval(checkForNewMessages, 30000); // Check every 30 seconds
2385 1747 }
2386 -
2387 - function stopNotificationChecking(botId) {
2388 - botId = botId || 'default';
2389 - var instance = MxChatInstances.get(botId);
2390 - if (instance.notificationCheckInterval) {
2391 - clearInterval(instance.notificationCheckInterval);
1748 +
1749 + function stopNotificationChecking() {
1750 + if (notificationCheckInterval) {
1751 + clearInterval(notificationCheckInterval);
2392 1752 }
2393 1753 }
2394 1754
2395 1755 function checkForNewMessages() {
@@ -2415,35 +1775,63 @@
2415 1775 });
2416 1776 }
2417 1777
2418 1778
2419 -// ====================================
2420 -// LIVE AGENT FUNCTIONALITY
2421 -// ====================================
2422 -
2423 -function startPolling(botId) {
2424 - botId = botId || 'default';
2425 - var instance = MxChatInstances.get(botId);
2426 - // Clear any existing interval first
2427 - stopPolling(botId);
2428 - instance.pollingInterval = setInterval(function() {
2429 - checkForAgentMessages(botId);
2430 - }, 5000);
1779 + // ====================================
1780 + // LIVE AGENT FUNCTIONALITY
1781 + // ====================================
1782 +
1783 +function updateChatModeIndicator(mode) {
1784 + //console.log("updateChatModeIndicator called with mode:", mode);
1785 + const indicator = document.getElementById('chat-mode-indicator');
1786 + if (indicator) {
1787 + const oldText = indicator.textContent;
1788 +
1789 + if (mode === 'agent') {
1790 + indicator.textContent = 'Live Agent';
1791 + startPolling();
1792 + //console.log("Set indicator to Live Agent");
1793 + } else {
1794 + // Everything else is AI mode
1795 + const customAiText = indicator.getAttribute('data-ai-text') || 'AI Agent';
1796 + indicator.textContent = customAiText;
1797 + stopPolling();
1798 + //console.log("Set indicator to AI Agent:", customAiText);
1799 + }
1800 +
1801 + // Force immediate DOM update
1802 + if (oldText !== indicator.textContent) {
1803 + // Force a reflow to ensure the change is visible immediately
1804 + indicator.offsetHeight;
1805 +
1806 + // Double-check after a brief moment
1807 + setTimeout(() => {
1808 + //console.log("Final indicator text:", indicator.textContent);
1809 + }, 50);
1810 + }
1811 + } else {
1812 + //console.error("Chat mode indicator element not found!");
1813 + }
2431 1814 }
2432 1815
2433 -function stopPolling(botId) {
2434 - botId = botId || 'default';
2435 - var instance = MxChatInstances.get(botId);
2436 - if (instance.pollingInterval) {
2437 - clearInterval(instance.pollingInterval);
2438 - instance.pollingInterval = null;
1816 + function startPolling() {
1817 + // Clear any existing interval first
1818 + stopPolling();
1819 + // Start new polling interval
1820 + pollingInterval = setInterval(checkForAgentMessages, 5000);
1821 + //console.log("Started agent message polling");
2439 1822 }
2440 -}
2441 -
2442 -function checkForAgentMessages(botId) {
2443 - botId = botId || 'default';
2444 - var instance = MxChatInstances.get(botId);
2445 - const sessionId = getChatSession(botId);
1823 +
1824 + function stopPolling() {
1825 + if (pollingInterval) {
1826 + clearInterval(pollingInterval);
1827 + pollingInterval = null;
1828 + //console.log("Stopped agent message polling");
1829 + }
1830 + }
1831 +
1832 +function checkForAgentMessages() {
1833 + const sessionId = getChatSession();
2446 1834 $.ajax({
2447 1835 url: mxchatChat.ajax_url,
2448 1836 type: 'POST',
2449 1837 dataType: 'json',
@@ -2449,44 +1837,35 @@
2449 1837 dataType: 'json',
2450 1838 data: {
2451 1839 action: 'mxchat_fetch_new_messages',
2452 1840 session_id: sessionId,
2453 - last_seen_id: instance.lastSeenMessageId,
2454 - persistence_enabled: 'true',
1841 + last_seen_id: lastSeenMessageId,
1842 + persistence_enabled: 'true', // Add this too
2455 1843 nonce: mxchatChat.nonce
2456 1844 },
2457 1845 success: function (response) {
2458 1846 if (response.success && response.data?.new_messages) {
2459 1847 let hasNewMessage = false;
2460 -
1848 +
2461 1849 response.data.new_messages.forEach(function (message) {
2462 - if (message.role === "agent" && !instance.processedMessageIds.has(message.id)) {
1850 + if (message.role === "agent" && !processedMessageIds.has(message.id)) {
2463 1851 hasNewMessage = true;
2464 - appendMessage("agent", message.content, '', [], false, botId);
2465 - instance.lastSeenMessageId = message.id;
2466 - instance.processedMessageIds.add(message.id);
1852 + // CHANGE THIS LINE:
1853 + appendMessage("agent", message.content); // Instead of replaceLastMessage
1854 + lastSeenMessageId = message.id;
1855 + processedMessageIds.add(message.id);
2467 1856 }
2468 1857 });
2469 1858
2470 - if (hasNewMessage) {
2471 - enableChatInput(botId);
1859 + if (hasNewMessage && $('#floating-chatbot').hasClass('hidden')) {
1860 + showNotification();
2472 1861 }
2473 -
2474 - var $floatingChatbot = getElement(botId, 'floating-chatbot');
2475 - if (hasNewMessage && $floatingChatbot.hasClass('hidden')) {
2476 - showNotification(botId);
2477 - }
2478 -
2479 - scrollToBottom(botId, true);
1862 +
1863 + scrollToBottom(true);
2480 1864 }
2481 -
2482 - // Handle chat mode transitions (e.g. agent ended chat via !endchat)
2483 - if (response.success && response.data?.chat_mode) {
2484 - updateChatModeIndicator(response.data.chat_mode, botId);
2485 - }
2486 1865 },
2487 1866 error: function (xhr, status, error) {
2488 - // Polling error - silently continue
1867 + //console.error("Polling error:", xhr, status, error);
2489 1868 }
2490 1869 });
2491 1870 }
2492 1871
@@ -2492,30 +1871,19 @@
2492 1871
2493 1872 // ====================================
2494 1873 // CHAT HISTORY & PERSISTENCE
2495 1874 // ====================================
2496 -
2497 -function loadChatHistory(botId, onComplete) {
2498 - botId = botId || 'default';
2499 - var instance = MxChatInstances.get(botId);
2500 -
1875 +// Update the loadChatHistory function:
1876 +function loadChatHistory() {
2501 1877 // Prevent duplicate loading
2502 - if (instance.chatHistoryLoaded) {
2503 - if (onComplete) onComplete();
1878 + if (chatHistoryLoaded) {
1879 + // console.log('Chat history already loaded, skipping...');
2504 1880 return;
2505 1881 }
2506 -
2507 - // Use getChatSession which returns null if no session exists (does NOT create one)
2508 - var sessionId = getChatSession(botId);
1882 +
1883 + var sessionId = getChatSession();
2509 1884 var chatPersistenceEnabled = mxchatChat.chat_persistence_toggle === 'on';
2510 1885
2511 - // No session yet — nothing to load. History will load after first message via ensureSession.
2512 - if (!sessionId) {
2513 - instance.chatHistoryLoaded = true;
2514 - if (onComplete) onComplete();
2515 - return;
2516 - }
2517 -
2518 1886 if (chatPersistenceEnabled && sessionId) {
2519 1887 $.ajax({
2520 1888 url: mxchatChat.ajax_url,
2521 1889 type: 'POST',
@@ -2526,12 +1894,11 @@
2526 1894 },
2527 1895 success: function(response) {
2528 1896 // Handle session reset (IP changed while user was away)
2529 1897 if (response.success === false && response.data && response.data.action === 'reset_session') {
2530 - // Silent reset — new session but don't clear UI
2531 - MxChatInstances.silentResetSession(botId);
2532 - instance.chatHistoryLoaded = true; // Prevent retry loop
2533 - if (onComplete) onComplete();
1898 + // Silently reset session - user will start fresh
1899 + resetChatSession();
1900 + chatHistoryLoaded = true; // Prevent retry loop
2534 1901 return;
2535 1902 }
2536 1903
2537 1904 // Check if the response indicates success
@@ -2537,15 +1904,15 @@
2537 1904 // Check if the response indicates success
2538 1905 if (response.success) {
2539 1906 // Handle case where conversation data exists and is an array
2540 1907 if (response.data && Array.isArray(response.data.conversation)) {
2541 - var $chatBox = getElement(botId, 'chat-box');
1908 + var $chatBox = $('#chat-box');
2542 1909 var $fragment = $(document.createDocumentFragment());
2543 - let highestMessageId = instance.lastSeenMessageId;
1910 + let highestMessageId = lastSeenMessageId;
2544 1911
2545 1912 // Update chat mode if provided
2546 1913 if (response.data.chat_mode) {
2547 - updateChatModeIndicator(response.data.chat_mode, botId);
1914 + updateChatModeIndicator(response.data.chat_mode);
2548 1915 }
2549 1916
2550 1917 // Only process if there are actual messages
2551 1918 if (response.data.conversation.length > 0) {
@@ -2550,9 +1917,9 @@
2550 1917 // Only process if there are actual messages
2551 1918 if (response.data.conversation.length > 0) {
2552 1919 // IMPORTANT: Clear existing messages before loading history
2553 1920 $chatBox.empty();
2554 -
1921 +
2555 1922 $.each(response.data.conversation, function(index, message) {
2556 1923 // Skip agent messages if persistence is off
2557 1924 if (!chatPersistenceEnabled && message.role === 'agent') {
2558 1925 return;
@@ -2587,19 +1954,9 @@
2587 1954 var content = message.content;
2588 1955 content = content.replace(/\\'/g, "'").replace(/\\"/g, '"');
2589 1956 content = decodeHTMLEntities(content);
2590 1957
2591 - // Skip linkify for messages containing structured HTML
2592 - // (forms, product cards, galleries, etc.) to avoid
2593 - // markdown formatting corrupting HTML attributes
2594 - // (e.g. underscores in name="field_name" becoming <em> tags)
2595 - if (content.includes("mxchat-product-card") ||
2596 - content.includes("mxchat-image-gallery") ||
2597 - content.includes("mxchat-featured-products") ||
2598 - content.includes("<form") ||
2599 - content.includes("<input") ||
2600 - content.includes("<select") ||
2601 - content.includes("<textarea")) {
1958 + if (content.includes("mxchat-product-card") || content.includes("mxchat-image-gallery")) {
2602 1959 messageElement.html(content);
2603 1960 } else {
2604 1961 var formattedContent = linkify(content);
2605 1962 messageElement.html(formattedContent);
@@ -2609,47 +1966,42 @@
2609 1966
2610 1967 // Track message IDs
2611 1968 if (message.id) {
2612 1969 highestMessageId = Math.max(highestMessageId, message.id);
2613 - instance.processedMessageIds.add(message.id);
1970 + processedMessageIds.add(message.id);
2614 1971 }
2615 1972 });
2616 1973
2617 1974 // Only append messages and scroll if we have content
2618 1975 $chatBox.append($fragment);
2619 - scrollToBottom(botId, true);
1976 + scrollToBottom(true);
2620 1977
2621 1978 // Collapse quick questions if we have conversation history
2622 - // BUT skip auto-collapse for embedded bots (they should stay expanded)
2623 - if (hasQuickQuestions(botId) && !isEmbeddedBot(botId)) {
2624 - collapseQuickQuestions(botId);
1979 + if (hasQuickQuestions()) {
1980 + collapseQuickQuestions();
2625 1981 }
2626 1982
2627 1983 // Update lastSeenMessageId after history loads
2628 - instance.lastSeenMessageId = highestMessageId;
1984 + lastSeenMessageId = highestMessageId;
2629 1985
2630 1986 // Only update chat mode if persistence is enabled and we have messages
2631 1987 if (chatPersistenceEnabled) {
2632 1988 var lastMessage = response.data.conversation[response.data.conversation.length - 1];
2633 1989 if (lastMessage.role === 'agent') {
2634 - updateChatModeIndicator('agent', botId);
1990 + updateChatModeIndicator('agent');
2635 1991 }
2636 1992 }
2637 -
1993 +
2638 1994 // Mark as loaded ONLY after successful load
2639 - instance.chatHistoryLoaded = true;
1995 + chatHistoryLoaded = true;
2640 1996 }
2641 1997 }
2642 1998 }
2643 - if (onComplete) onComplete();
2644 1999 },
2645 2000 error: function(xhr, status, error) {
2646 - // Error loading chat history - silently continue
2647 - if (onComplete) onComplete();
2001 + //console.error("AJAX error loading chat history:", status, error);
2648 2002 }
2649 2003 });
2650 - } else {
2651 - if (onComplete) onComplete();
2652 2004 }
2653 2005 }
2654 2006
2655 2007
@@ -2663,42 +2015,40 @@
2663 2015 element.addEventListener(eventType, handler);
2664 2016 }
2665 2017 }
2666 2018
2667 - function showActivePdf(filename, botId) {
2668 - botId = botId || 'default';
2669 - const container = getElementDOM(botId, 'active-pdf-container');
2670 - const nameElement = getElementDOM(botId, 'active-pdf-name');
2671 -
2019 + function showActivePdf(filename) {
2020 + const container = document.getElementById('active-pdf-container');
2021 + const nameElement = document.getElementById('active-pdf-name');
2022 +
2672 2023 if (!container || !nameElement) {
2024 + //console.error('PDF container elements not found');
2673 2025 return;
2674 2026 }
2675 -
2027 +
2676 2028 nameElement.textContent = filename;
2677 2029 container.style.display = 'flex';
2678 2030 }
2679 -
2680 - function showActiveWord(filename, botId) {
2681 - botId = botId || 'default';
2682 - const container = getElementDOM(botId, 'active-word-container');
2683 - const nameElement = getElementDOM(botId, 'active-word-name');
2684 -
2031 +
2032 + function showActiveWord(filename) {
2033 + const container = document.getElementById('active-word-container');
2034 + const nameElement = document.getElementById('active-word-name');
2035 +
2685 2036 if (!container || !nameElement) {
2037 + //console.error('Word document container elements not found');
2686 2038 return;
2687 2039 }
2688 -
2040 +
2689 2041 nameElement.textContent = filename;
2690 2042 container.style.display = 'flex';
2691 2043 }
2692 -
2693 - function removeActivePdf(botId) {
2694 - botId = botId || 'default';
2695 - var instance = MxChatInstances.get(botId);
2696 - const container = getElementDOM(botId, 'active-pdf-container');
2697 - const nameElement = getElementDOM(botId, 'active-pdf-name');
2698 -
2699 - if (!container || !nameElement || !instance.activePdfFile) return;
2700 -
2044 +
2045 + function removeActivePdf() {
2046 + const container = document.getElementById('active-pdf-container');
2047 + const nameElement = document.getElementById('active-pdf-name');
2048 +
2049 + if (!container || !nameElement || !activePdfFile) return;
2050 +
2701 2051 fetch(mxchatChat.ajax_url, {
2702 2052 method: 'POST',
2703 2053 headers: {
2704 2054 'Content-Type': 'application/x-www-form-urlencoded',
@@ -2704,9 +2054,9 @@
2704 2054 'Content-Type': 'application/x-www-form-urlencoded',
2705 2055 },
2706 2056 body: new URLSearchParams({
2707 2057 'action': 'mxchat_remove_pdf',
2708 - 'session_id': getChatSession(botId),
2058 + 'session_id': sessionId,
2709 2059 'nonce': mxchatChat.nonce
2710 2060 })
2711 2061 })
2712 2062 .then(response => response.json())
@@ -2718,12 +2068,12 @@
2718 2068 appendMessage('bot', 'PDF removed.');
2719 2069 }
2720 2070 })
2721 2071 .catch(error => {
2722 - // Error removing PDF - silently continue
2072 + //console.error('Error removing PDF:', error);
2723 2073 });
2724 2074 }
2725 -
2075 +
2726 2076 function removeActiveWord() {
2727 2077 const container = document.getElementById('active-word-container');
2728 2078 const nameElement = document.getElementById('active-word-name');
2729 2079
@@ -2749,53 +2099,56 @@
2749 2099 appendMessage('bot', 'Word document removed.');
2750 2100 }
2751 2101 })
2752 2102 .catch(error => {
2753 - // Error removing Word document - silently continue
2103 + //console.error('Error removing Word document:', error);
2754 2104 });
2755 2105 }
2756 -
2106 +
2757 2107 // ====================================
2758 2108 // CONSENT & COMPLIANCE (GDPR)
2759 2109 // ====================================
2760 -
2761 - function initializeChatVisibility(botId) {
2762 - botId = botId || 'default';
2763 - const complianzEnabled = mxchatChat.complianz_toggle === 'on' ||
2764 - mxchatChat.complianz_toggle === '1' ||
2110 +
2111 + function initializeChatVisibility() {
2112 + //console.log('Initializing chat visibility');
2113 + const complianzEnabled = mxchatChat.complianz_toggle === 'on' ||
2114 + mxchatChat.complianz_toggle === '1' ||
2765 2115 mxchatChat.complianz_toggle === 1;
2766 -
2116 +
2767 2117 if (complianzEnabled && typeof cmplz_has_consent === "function" && typeof complianz !== 'undefined') {
2768 2118 // Initial check
2769 - checkConsentAndShowChat(botId);
2770 -
2119 + checkConsentAndShowChat();
2120 +
2771 2121 // Listen for consent changes
2772 2122 $(document).on('cmplz_status_change', function(event) {
2773 - checkConsentAndShowChat(botId);
2123 + //console.log('Status change detected');
2124 + checkConsentAndShowChat();
2774 2125 });
2775 2126 } else {
2776 2127 // If Complianz is not enabled, always show
2777 - getElement(botId, 'floating-chatbot-button')
2128 + $('#floating-chatbot-button')
2778 2129 .css('display', 'flex')
2779 2130 .removeClass('hidden no-consent')
2780 2131 .fadeTo(500, 1);
2781 -
2132 +
2782 2133 // Also check pre-chat message when Complianz is not enabled
2783 - checkPreChatDismissal(botId);
2134 + checkPreChatDismissal();
2784 2135 }
2785 2136 }
2786 2137
2787 -
2788 - function checkConsentAndShowChat(botId) {
2789 - botId = botId || 'default';
2138 +
2139 + function checkConsentAndShowChat() {
2790 2140 var consentStatus = cmplz_has_consent('marketing');
2791 2141 var consentType = complianz.consenttype;
2792 -
2793 - let $widget = getElement(botId, 'floating-chatbot-button');
2794 - let $chatbot = getElement(botId, 'floating-chatbot');
2795 - let $preChat = getElement(botId, 'pre-chat-message');
2796 -
2142 +
2143 + //console.log('Checking consent:', {status: consentStatus,type: consentType});
2144 +
2145 + let $widget = $('#floating-chatbot-button');
2146 + let $chatbot = $('#floating-chatbot');
2147 + let $preChat = $('#pre-chat-message');
2148 +
2797 2149 if (consentStatus === true) {
2150 + //console.log('Consent granted - showing widget');
2798 2151 $widget
2799 2152 .removeClass('no-consent')
2800 2153 .css('display', 'flex')
2801 2154 .removeClass('hidden')
@@ -2800,12 +2153,13 @@
2800 2153 .css('display', 'flex')
2801 2154 .removeClass('hidden')
2802 2155 .fadeTo(500, 1);
2803 2156 $chatbot.removeClass('no-consent');
2804 -
2157 +
2805 2158 // Show pre-chat message if not dismissed
2806 - checkPreChatDismissal(botId);
2159 + checkPreChatDismissal();
2807 2160 } else {
2161 + //console.log('No consent - hiding widget');
2808 2162 $widget
2809 2163 .addClass('no-consent')
2810 2164 .fadeTo(500, 0, function() {
2811 2165 $(this)
@@ -2812,9 +2166,9 @@
2812 2166 .css('display', 'none')
2813 2167 .addClass('hidden');
2814 2168 });
2815 2169 $chatbot.addClass('no-consent');
2816 -
2170 +
2817 2171 // Hide pre-chat message when no consent
2818 2172 $preChat.hide();
2819 2173 }
2820 2174 }
@@ -2822,38 +2176,46 @@
2822 2176
2823 2177 // ====================================
2824 2178 // PRE-CHAT MESSAGE HANDLING
2825 2179 // ====================================
2826 -
2827 - function checkPreChatDismissal(botId) {
2828 - botId = botId || 'default';
2829 - try {
2830 - var dismissedAt = localStorage.getItem('mxchat_pre_chat_dismissed_' + botId);
2831 - if (dismissedAt) {
2832 - // Re-show after 24 hours
2833 - var elapsed = Date.now() - parseInt(dismissedAt, 10);
2834 - if (elapsed < 86400000) {
2835 - getElement(botId, 'pre-chat-message').hide();
2836 - return;
2180 +
2181 + function checkPreChatDismissal() {
2182 + $.ajax({
2183 + url: mxchatChat.ajax_url,
2184 + type: 'POST',
2185 + data: {
2186 + action: 'mxchat_check_pre_chat_message_status',
2187 + _ajax_nonce: mxchatChat.nonce
2188 + },
2189 + success: function(response) {
2190 + if (response.success && !response.data.dismissed) {
2191 + $('#pre-chat-message').fadeIn(250);
2192 + } else {
2193 + $('#pre-chat-message').hide();
2837 2194 }
2838 - // Expired — clear and show again
2839 - localStorage.removeItem('mxchat_pre_chat_dismissed_' + botId);
2195 + },
2196 + error: function() {
2197 + //console.error('Failed to check pre-chat message dismissal status.');
2840 2198 }
2841 - getElement(botId, 'pre-chat-message').fadeIn(250);
2842 - } catch (e) {
2843 - // localStorage unavailable — show the message
2844 - getElement(botId, 'pre-chat-message').fadeIn(250);
2845 - }
2199 + });
2846 2200 }
2847 -
2848 - function handlePreChatDismissal(botId) {
2849 - botId = botId || 'default';
2850 - getElement(botId, 'pre-chat-message').fadeOut(200);
2851 - try {
2852 - localStorage.setItem('mxchat_pre_chat_dismissed_' + botId, String(Date.now()));
2853 - } catch (e) {
2854 - // localStorage unavailable — dismissal won't persist
2855 - }
2201 +
2202 + function handlePreChatDismissal() {
2203 + $('#pre-chat-message').fadeOut(200);
2204 + $.ajax({
2205 + url: mxchatChat.ajax_url,
2206 + type: 'POST',
2207 + data: {
2208 + action: 'mxchat_dismiss_pre_chat_message',
2209 + _ajax_nonce: mxchatChat.nonce
2210 + },
2211 + success: function() {
2212 + $('#pre-chat-message').hide();
2213 + },
2214 + error: function() {
2215 + //console.error('Failed to dismiss pre-chat message.');
2216 + }
2217 + });
2856 2218 }
2857 2219
2858 2220
2859 2221 // ====================================
@@ -2879,104 +2241,78 @@
2879 2241 // ====================================
2880 2242
2881 2243 $(document).on('click', '.mxchat-popular-question', function () {
2882 2244 var question = $(this).text();
2883 - var botId = getBotIdFromElement(this);
2884 -
2245 +
2885 2246 // Append the question as if the user typed it
2886 - appendMessage("user", question, '', [], false, botId);
2887 -
2247 + appendMessage("user", question);
2248 +
2888 2249 // Only collapse if there are questions
2889 - if (hasQuickQuestions(botId)) {
2890 - collapseQuickQuestions(botId);
2250 + if (hasQuickQuestions()) {
2251 + collapseQuickQuestions();
2891 2252 }
2892 -
2253 +
2893 2254 // Send the question to the server
2894 - sendMessageToChatbot(question, botId);
2255 + sendMessageToChatbot(question);
2895 2256 });
2896 2257
2897 2258 $(document).on('click', '.questions-toggle-btn', function(e) {
2898 2259 e.preventDefault();
2899 2260 e.stopPropagation();
2900 - var botId = getBotIdFromElement(this);
2901 - expandQuickQuestions(botId);
2261 + expandQuickQuestions();
2902 2262 });
2903 2263
2904 2264 $(document).on('click', '.questions-collapse-btn', function(e) {
2905 2265 e.preventDefault();
2906 2266 e.stopPropagation();
2907 - var botId = getBotIdFromElement(this);
2908 - collapseQuickQuestions(botId);
2267 + collapseQuickQuestions();
2909 2268 });
2910 2269
2911 - // Chatbot visibility toggle handlers - use class selector for multi-instance support
2912 - $(document).on('click', '.floating-chatbot-button', function() {
2913 - var botId = getBotIdFromElement(this);
2914 - var $chatbot = getElement(botId, 'floating-chatbot');
2915 - var $badge = getElement(botId, 'chat-notification-badge');
2916 - var $preChat = getElement(botId, 'pre-chat-message');
2917 -
2918 - if ($chatbot.hasClass('hidden')) {
2919 - $chatbot.removeClass('hidden').addClass('visible');
2270 + // Chatbot visibility toggle handlers
2271 + $(document).on('click', '#floating-chatbot-button', function() {
2272 + var chatbot = $('#floating-chatbot');
2273 + if (chatbot.hasClass('hidden')) {
2274 + chatbot.removeClass('hidden').addClass('visible');
2920 2275 $(this).addClass('hidden');
2921 - $badge.hide(); // Hide notification when opening chat
2276 + $('#chat-notification-badge').hide(); // Hide notification when opening chat
2922 2277 disableScroll();
2923 - $preChat.fadeOut(250);
2924 -
2925 - // Load chat history for returning visitors (persistence)
2926 - var chatPersistenceEnabled = typeof mxchatChat !== 'undefined' && mxchatChat.chat_persistence_toggle === 'on';
2927 - if (chatPersistenceEnabled) {
2928 - MxChatInstances.ensureSession(botId);
2929 - }
2930 -
2931 - // Deferred email check — only on first widget open
2932 - var emailBlocker = getElementDOM(botId, 'email-blocker');
2933 - var instance = MxChatInstances.get(botId);
2934 - if (emailBlocker && !instance.emailCheckDone) {
2935 - instance.emailCheckDone = true;
2936 - resolveEmailState(botId);
2937 - } else if (!emailBlocker) {
2938 - // No email collection — still route through showChatContainerForBot
2939 - // so the loader is shown while chat history loads
2940 - showChatContainerForBot(botId);
2941 - }
2278 + $('#pre-chat-message').fadeOut(250);
2942 2279 } else {
2943 - $chatbot.removeClass('visible').addClass('hidden');
2280 + chatbot.removeClass('visible').addClass('hidden');
2944 2281 $(this).removeClass('hidden');
2945 2282 enableScroll();
2946 - checkPreChatDismissal(botId);
2283 + checkPreChatDismissal();
2947 2284 }
2948 2285 });
2949 -
2950 - // Allow clicking anywhere on the title bar to close the chatbot
2951 - $(document).on('click', '.chatbot-top-bar', function() {
2952 - var botId = getBotIdFromElement(this);
2953 - getElement(botId, 'floating-chatbot').addClass('hidden').removeClass('visible');
2954 - getElement(botId, 'floating-chatbot-button').removeClass('hidden');
2286 +
2287 + $(document).on('click', '#exit-chat-button', function() {
2288 + $('#floating-chatbot').addClass('hidden').removeClass('visible');
2289 + $('#floating-chatbot-button').removeClass('hidden');
2955 2290 enableScroll();
2956 2291 });
2957 -
2292 +
2958 2293 $(document).on('click', '.close-pre-chat-message', function(e) {
2959 2294 e.stopPropagation(); // Prevent triggering the parent .pre-chat-message click
2960 - var botId = getBotIdFromElement(this);
2961 - handlePreChatDismissal(botId);
2295 + $('#pre-chat-message').fadeOut(200, function() {
2296 + $(this).remove();
2297 + });
2962 2298 });
2299 +
2963 2300
2964 -
2965 - // PDF upload button handlers - use class selector
2966 - $(document).on('click', '.pdf-upload-btn', function() {
2967 - var botId = getBotIdFromElement(this);
2968 - var pdfInput = getElementDOM(botId, 'pdf-upload');
2969 - if (pdfInput) pdfInput.click();
2970 - });
2971 -
2972 - // Word upload button handlers - use class selector
2973 - $(document).on('click', '.word-upload-btn', function() {
2974 - var botId = getBotIdFromElement(this);
2975 - var wordInput = getElementDOM(botId, 'word-upload');
2976 - if (wordInput) wordInput.click();
2977 - });
2301 + // PDF upload button handlers
2302 + if (document.getElementById('pdf-upload-btn')) {
2303 + document.getElementById('pdf-upload-btn').addEventListener('click', function() {
2304 + document.getElementById('pdf-upload').click();
2305 + });
2306 + }
2978 2307
2308 + // Word upload button handlers
2309 + if (document.getElementById('word-upload-btn')) {
2310 + document.getElementById('word-upload-btn').addEventListener('click', function() {
2311 + document.getElementById('word-upload').click();
2312 + });
2313 + }
2314 +
2979 2315 // PDF file input change handler
2980 2316 addSafeEventListener('pdf-upload', 'change', async function(e) {
2981 2317 const file = e.target.files[0];
2982 2318
@@ -2985,13 +2321,15 @@
2985 2321 return;
2986 2322 }
2987 2323
2988 2324 if (!sessionId) {
2325 + //console.error('No session ID found');
2989 2326 alert('Error: No session ID found');
2990 2327 return;
2991 2328 }
2992 -
2329 +
2993 2330 if (!mxchatChat || !mxchatChat.ajax_url || !mxchatChat.nonce) {
2331 + //console.error('mxchatChat not properly configured:', mxchatChat);
2994 2332 alert('Error: Ajax configuration missing');
2995 2333 return;
2996 2334 }
2997 2335
@@ -3033,11 +2371,13 @@
3033 2371 appendMessage('bot', data.data.message);
3034 2372 scrollToBottom();
3035 2373 activePdfFile = data.data.filename;
3036 2374 } else {
2375 + //console.error('Upload failed:', data.data);
3037 2376 alert('Failed to upload PDF. Please try again.');
3038 2377 }
3039 2378 } catch (error) {
2379 + //console.error('Upload error:', error);
3040 2380 alert('Error uploading file. Please try again.');
3041 2381 } finally {
3042 2382 uploadBtn.disabled = false;
3043 2383 sendBtn.disabled = false;
@@ -3055,12 +2395,13 @@
3055 2395 return;
3056 2396 }
3057 2397
3058 2398 if (!sessionId) {
2399 + //console.error('No session ID found');
3059 2400 alert('Error: No session ID found');
3060 2401 return;
3061 2402 }
3062 -
2403 +
3063 2404 // Disable buttons and show loading state
3064 2405 const uploadBtn = document.getElementById('word-upload-btn');
3065 2406 const sendBtn = document.getElementById('send-button');
3066 2407 const originalBtnContent = uploadBtn.innerHTML;
@@ -3098,11 +2439,13 @@
3098 2439 appendMessage('bot', data.data.message);
3099 2440 scrollToBottom();
3100 2441 activeWordFile = data.data.filename;
3101 2442 } else {
2443 + //console.error('Upload failed:', data.data);
3102 2444 alert('Failed to upload Word document. Please try again.');
3103 2445 }
3104 2446 } catch (error) {
2447 + //console.error('Upload error:', error);
3105 2448 alert('Error uploading file. Please try again.');
3106 2449 } finally {
3107 2450 uploadBtn.disabled = false;
3108 2451 sendBtn.disabled = false;
@@ -3160,497 +2503,454 @@
3160 2503 });
3161 2504
3162 2505
3163 2506 // ====================================
3164 -// INIT LOADER & CHAT CONTAINER HELPERS
2507 +// EMAIL COLLECTION SETUP - FIXED VERSION
3165 2508 // ====================================
3166 -// These must be outside the email collection block so they're always available
3167 -// (used by persistence loading even when email collection is off)
3168 -
3169 -function showInitLoader(botId) {
3170 - var loader = getElementDOM(botId, 'mxchat-init-loader');
3171 - if (loader) loader.style.display = 'flex';
3172 -}
3173 -
3174 -function hideInitLoader(botId) {
3175 - var loader = getElementDOM(botId, 'mxchat-init-loader');
3176 - if (loader) loader.style.display = 'none';
3177 -}
3178 -
3179 -function showEmailFormForBot(botId) {
3180 - hideInitLoader(botId);
3181 - var emailBlocker = getElementDOM(botId, 'email-blocker');
3182 - var chatContainer = getElementDOM(botId, 'chat-container');
3183 - if (emailBlocker) emailBlocker.style.display = 'flex';
3184 - if (chatContainer) chatContainer.style.display = 'none';
3185 -}
3186 -
3187 -function showChatContainerForBot(botId) {
3188 - var emailBlocker = getElementDOM(botId, 'email-blocker');
3189 - var chatContainer = getElementDOM(botId, 'chat-container');
3190 - if (emailBlocker) emailBlocker.style.display = 'none';
3191 -
3192 - var instance = MxChatInstances.get(botId);
3193 - var chatPersistenceEnabled = mxchatChat.chat_persistence_toggle === 'on';
3194 -
3195 - // If persistence is on and history hasn't loaded yet, show loader
3196 - // while history loads to prevent flash of empty chat
3197 - if (chatPersistenceEnabled && !instance.chatHistoryLoaded) {
3198 - if (chatContainer) chatContainer.style.display = 'none';
3199 - showInitLoader(botId);
3200 - loadChatHistory(botId, function() {
3201 - hideInitLoader(botId);
3202 - if (chatContainer) chatContainer.style.display = 'flex';
3203 - scrollToBottom(botId, true);
3204 - });
3205 - } else {
3206 - hideInitLoader(botId);
3207 - if (chatContainer) chatContainer.style.display = 'flex';
3208 - if (typeof loadChatHistory === 'function') {
3209 - loadChatHistory(botId);
3210 - }
3211 - }
3212 -}
3213 -
3214 -// ====================================
3215 -// EMAIL COLLECTION SETUP - MULTI-INSTANCE VERSION
3216 -// ====================================
3217 2509 // Only run email collection setup if it's enabled
3218 2510 if (mxchatChat && mxchatChat.email_collection_enabled === 'on') {
2511 + //console.log('Email collection is enabled, setting up handlers...');
2512 +
2513 + // Email collection form setup and handlers
2514 + const emailForm = document.getElementById('email-collection-form');
2515 + const emailBlocker = document.getElementById('email-blocker');
2516 + const chatbotWrapper = document.getElementById('chat-container');
3219 2517
3220 - // Track submitting state per bot
3221 - const emailSubmittingState = {};
2518 + if (emailForm && emailBlocker && chatbotWrapper) {
2519 +
2520 + // Add loading state management
2521 + let isSubmitting = false;
2522 +
2523 + // Optimized UI transition functions
2524 + function showEmailForm() {
2525 + emailBlocker.style.display = 'flex';
2526 + chatbotWrapper.style.display = 'none';
2527 + }
3222 2528
3223 - // Add CSS animations for email form (once globally)
3224 - if (!document.getElementById('email-error-styles')) {
3225 - const style = document.createElement('style');
3226 - style.id = 'email-error-styles';
3227 - style.textContent = `
3228 - @keyframes fadeInError {
3229 - from { opacity: 0; transform: translateY(-5px); }
3230 - to { opacity: 1; transform: translateY(0); }
2529 + function showChatContainer() {
2530 + // Show chat immediately without delay
2531 + emailBlocker.style.display = 'none';
2532 + chatbotWrapper.style.display = 'flex';
2533 +
2534 + // Load chat history only after showing chat container
2535 + if (typeof loadChatHistory === 'function') {
2536 + loadChatHistory();
3231 2537 }
3232 - .email-input-shake {
3233 - animation: shake 0.5s ease-in-out;
3234 - }
3235 - @keyframes shake {
3236 - 0%, 100% { transform: translateX(0); }
3237 - 25% { transform: translateX(-5px); }
3238 - 75% { transform: translateX(5px); }
3239 - }
3240 - @keyframes spin {
3241 - from { transform: rotate(0deg); }
3242 - to { transform: rotate(360deg); }
3243 - }
3244 - .email-spinner {
3245 - display: inline-block;
3246 - vertical-align: middle;
3247 - }
3248 - `;
3249 - document.head.appendChild(style);
3250 - }
2538 + }
3251 2539
3252 - function isValidEmailAddress(email) {
3253 - const emailRegex = /^[^\s@]+@[^\s@]+\.[^\s@]+$/;
3254 - return emailRegex.test(email.trim()) && email.length <= 254;
3255 - }
2540 + // Enhanced email validation
2541 + function isValidEmail(email) {
2542 + const emailRegex = /^[^\s@]+@[^\s@]+\.[^\s@]+$/;
2543 + return emailRegex.test(email.trim()) && email.length <= 254; // RFC 5321 limit
2544 + }
3256 2545
3257 - function isValidNameInput(name) {
3258 - return name && name.trim().length >= 2 && name.trim().length <= 100;
3259 - }
2546 + // Enhanced name validation
2547 + function isValidName(name) {
2548 + return name && name.trim().length >= 2 && name.trim().length <= 100;
2549 + }
3260 2550
3261 - /**
3262 - * Replace {visitor_name} placeholder in intro message with actual visitor name
3263 - * @param {string} botId - The bot instance ID
3264 - * @param {string} visitorName - The visitor's name to insert
3265 - */
3266 - function replaceVisitorNamePlaceholder(botId, visitorName) {
3267 - var chatBox = getElementDOM(botId, 'chat-box');
3268 - if (!chatBox) return;
3269 -
3270 - // Find the first bot message (intro message)
3271 - var introMessage = chatBox.querySelector('.bot-message');
3272 - if (!introMessage) return;
3273 -
3274 - var messageContent = introMessage.querySelector('div[dir="auto"]');
3275 - if (!messageContent) return;
3276 -
3277 - var html = messageContent.innerHTML;
3278 -
3279 - // Replace {visitor_name} placeholder (case-insensitive)
3280 - if (visitorName && visitorName.trim()) {
3281 - // Escape HTML to prevent XSS
3282 - var safeName = $('<div>').text(visitorName.trim()).html();
3283 - html = html.replace(/\{visitor_name\}/gi, safeName);
3284 - } else {
3285 - // Remove placeholder and clean up spacing if no name provided
3286 - html = html.replace(/\{visitor_name\}/gi, '');
3287 - // Clean up any double spaces that might result
3288 - html = html.replace(/\s{2,}/g, ' ').trim();
2551 + // Show loading state with spinner
2552 + function setSubmissionState(loading) {
2553 + const submitButton = document.getElementById('email-submit-button');
2554 + const emailInput = document.getElementById('user-email');
2555 + const nameInput = document.getElementById('user-name');
2556 +
2557 + if (loading) {
2558 + isSubmitting = true;
2559 + if (submitButton) submitButton.disabled = true;
2560 + if (emailInput) emailInput.disabled = true;
2561 + if (nameInput) nameInput.disabled = true;
2562 +
2563 + // Store original content and add spinner
2564 + if (submitButton && !submitButton.getAttribute('data-original-html')) {
2565 + submitButton.setAttribute('data-original-html', submitButton.innerHTML);
2566 +
2567 + // Add loading spinner while keeping original text
2568 + const originalText = submitButton.textContent;
2569 + submitButton.innerHTML = `
2570 + <svg class="email-spinner" style="width: 16px; height: 16px; margin-right: 8px; animation: spin 1s linear infinite;" viewBox="0 0 24 24">
2571 + <circle cx="12" cy="12" r="10" stroke="currentColor" stroke-width="4" fill="none" stroke-dasharray="31.416" stroke-dashoffset="31.416">
2572 + <animate attributeName="stroke-dasharray" dur="2s" values="0 31.416;15.708 15.708;0 31.416" repeatCount="indefinite"/>
2573 + <animate attributeName="stroke-dashoffset" dur="2s" values="0;-15.708;-31.416" repeatCount="indefinite"/>
2574 + </circle>
2575 + </svg>
2576 + ${originalText}
2577 + `;
2578 +
2579 + submitButton.style.opacity = '0.8';
2580 + }
2581 + } else {
2582 + isSubmitting = false;
2583 + if (submitButton) submitButton.disabled = false;
2584 + if (emailInput) emailInput.disabled = false;
2585 + if (nameInput) nameInput.disabled = false;
2586 +
2587 + // Restore original content
2588 + if (submitButton) {
2589 + const originalHtml = submitButton.getAttribute('data-original-html');
2590 + if (originalHtml) {
2591 + submitButton.innerHTML = originalHtml;
2592 + }
2593 + submitButton.style.opacity = '1';
2594 + }
2595 + }
3289 2596 }
3290 2597
3291 - messageContent.innerHTML = html;
3292 - }
3293 -
3294 - function setEmailSubmissionState(botId, loading) {
3295 - var submitButton = getElementDOM(botId, 'email-submit-button');
3296 - var emailInput = getElementDOM(botId, 'user-email');
3297 - var nameInput = getElementDOM(botId, 'user-name');
3298 -
3299 - if (loading) {
3300 - emailSubmittingState[botId] = true;
3301 - if (submitButton) submitButton.disabled = true;
3302 - if (emailInput) emailInput.disabled = true;
3303 - if (nameInput) nameInput.disabled = true;
3304 -
3305 - if (submitButton && !submitButton.getAttribute('data-original-html')) {
3306 - submitButton.setAttribute('data-original-html', submitButton.innerHTML);
3307 - const originalText = submitButton.textContent;
3308 - submitButton.innerHTML = `
3309 - <svg class="email-spinner" style="width: 16px; height: 16px; margin-right: 8px; animation: spin 1s linear infinite;" viewBox="0 0 24 24">
3310 - <circle cx="12" cy="12" r="10" stroke="currentColor" stroke-width="4" fill="none" stroke-dasharray="31.416" stroke-dashoffset="31.416">
3311 - <animate attributeName="stroke-dasharray" dur="2s" values="0 31.416;15.708 15.708;0 31.416" repeatCount="indefinite"/>
3312 - <animate attributeName="stroke-dashoffset" dur="2s" values="0;-15.708;-31.416" repeatCount="indefinite"/>
3313 - </circle>
3314 - </svg>
3315 - ${originalText}
2598 + // Error display functions
2599 + function showEmailError(message) {
2600 + clearEmailError();
2601 +
2602 + const errorDiv = document.createElement('div');
2603 + errorDiv.className = 'email-error';
2604 + errorDiv.style.cssText = `
2605 + color: #e74c3c;
2606 + font-size: 12px;
2607 + margin-top: 8px;
2608 + padding: 4px 0;
2609 + animation: fadeInError 0.3s ease;
2610 + `;
2611 + errorDiv.textContent = message;
2612 +
2613 + // Add CSS animation if not already present
2614 + if (!document.getElementById('email-error-styles')) {
2615 + const style = document.createElement('style');
2616 + style.id = 'email-error-styles';
2617 + style.textContent = `
2618 + @keyframes fadeInError {
2619 + from { opacity: 0; transform: translateY(-5px); }
2620 + to { opacity: 1; transform: translateY(0); }
2621 + }
2622 + .email-input-shake {
2623 + animation: shake 0.5s ease-in-out;
2624 + }
2625 + @keyframes shake {
2626 + 0%, 100% { transform: translateX(0); }
2627 + 25% { transform: translateX(-5px); }
2628 + 75% { transform: translateX(5px); }
2629 + }
2630 + @keyframes spin {
2631 + from { transform: rotate(0deg); }
2632 + to { transform: rotate(360deg); }
2633 + }
2634 + .email-spinner {
2635 + display: inline-block;
2636 + vertical-align: middle;
2637 + }
3316 2638 `;
3317 - submitButton.style.opacity = '0.8';
2639 + document.head.appendChild(style);
3318 2640 }
3319 - } else {
3320 - emailSubmittingState[botId] = false;
3321 - if (submitButton) submitButton.disabled = false;
3322 - if (emailInput) emailInput.disabled = false;
3323 - if (nameInput) nameInput.disabled = false;
3324 -
3325 - if (submitButton) {
3326 - const originalHtml = submitButton.getAttribute('data-original-html');
3327 - if (originalHtml) {
3328 - submitButton.innerHTML = originalHtml;
3329 - }
3330 - submitButton.style.opacity = '1';
2641 +
2642 + emailForm.appendChild(errorDiv);
2643 +
2644 + // Add shake animation to inputs
2645 + const emailInput = document.getElementById('user-email');
2646 + const nameInput = document.getElementById('user-name');
2647 +
2648 + if (emailInput) {
2649 + emailInput.classList.add('email-input-shake');
2650 + setTimeout(() => {
2651 + emailInput.classList.remove('email-input-shake');
2652 + }, 500);
3331 2653 }
2654 +
2655 + if (nameInput) {
2656 + nameInput.classList.add('email-input-shake');
2657 + setTimeout(() => {
2658 + nameInput.classList.remove('email-input-shake');
2659 + }, 500);
2660 + }
3332 2661 }
3333 - }
3334 2662
3335 - function showEmailError(botId, message) {
3336 - clearEmailError(botId);
3337 -
3338 - var emailForm = getElementDOM(botId, 'email-collection-form');
3339 - if (!emailForm) return;
3340 -
3341 - const errorDiv = document.createElement('div');
3342 - errorDiv.className = 'email-error';
3343 - errorDiv.style.cssText = `
3344 - color: #e74c3c;
3345 - font-size: 12px;
3346 - margin-top: 8px;
3347 - padding: 4px 0;
3348 - animation: fadeInError 0.3s ease;
3349 - `;
3350 - errorDiv.textContent = message;
3351 - emailForm.appendChild(errorDiv);
3352 -
3353 - // Add shake animation to inputs
3354 - var emailInput = getElementDOM(botId, 'user-email');
3355 - var nameInput = getElementDOM(botId, 'user-name');
3356 -
3357 - if (emailInput) {
3358 - emailInput.classList.add('email-input-shake');
3359 - setTimeout(() => emailInput.classList.remove('email-input-shake'), 500);
3360 - }
3361 - if (nameInput) {
3362 - nameInput.classList.add('email-input-shake');
3363 - setTimeout(() => nameInput.classList.remove('email-input-shake'), 500);
3364 - }
3365 - }
3366 -
3367 - function clearEmailError(botId) {
3368 - var emailForm = getElementDOM(botId, 'email-collection-form');
3369 - if (emailForm) {
2663 + function clearEmailError() {
3370 2664 const existingErrors = emailForm.querySelectorAll('.email-error');
3371 2665 existingErrors.forEach(error => error.remove());
3372 2666 }
3373 - }
3374 2667
3375 - // Resolve email state using server-side data when available, AJAX fallback otherwise
3376 - function resolveEmailState(botId) {
3377 - if (mxchatChat.skip_email_check && mxchatChat.initial_email_state) {
3378 - if (mxchatChat.initial_email_state.show_email_form) {
3379 - showEmailFormForBot(botId);
3380 - } else {
3381 - showChatContainerForBot(botId);
2668 + // MAIN FORM SUBMIT HANDLER - This is the critical fix
2669 + //console.log('Setting up form submit handler...');
2670 +
2671 + // Remove any existing event listeners first
2672 + emailForm.removeEventListener('submit', handleFormSubmit);
2673 +
2674 + // Add the form submit handler
2675 + emailForm.addEventListener('submit', handleFormSubmit);
2676 +
2677 + function handleFormSubmit(event) {
2678 + //console.log('Form submit handler triggered!');
2679 + event.preventDefault();
2680 + event.stopPropagation();
2681 +
2682 + // Prevent double submission
2683 + if (isSubmitting) {
2684 + //console.log('Already submitting, ignoring...');
2685 + return false;
3382 2686 }
3383 - } else {
3384 - checkSessionAndEmailForBot(botId);
3385 - }
3386 - }
3387 2687
3388 - function checkSessionAndEmailForBot(botId) {
3389 - const sessionId = MxChatInstances.ensureSession(botId);
2688 + const userEmail = document.getElementById('user-email').value.trim();
2689 + const nameInput = document.getElementById('user-name');
2690 + const userName = nameInput ? nameInput.value.trim() : '';
2691 + const sessionId = getChatSession();
3390 2692
3391 - // Hide both panels while we check — show loader instead
3392 - var emailBlocker = getElementDOM(botId, 'email-blocker');
3393 - var chatContainer = getElementDOM(botId, 'chat-container');
3394 - if (emailBlocker) emailBlocker.style.display = 'none';
3395 - if (chatContainer) chatContainer.style.display = 'none';
3396 - showInitLoader(botId);
2693 + //console.log('Form data:', { userEmail, userName, sessionId });
3397 2694
3398 - fetch(mxchatChat.ajax_url, {
3399 - method: 'POST',
3400 - headers: {
3401 - 'Content-Type': 'application/x-www-form-urlencoded',
3402 - },
3403 - body: new URLSearchParams({
3404 - action: 'mxchat_check_email_provided',
3405 - session_id: sessionId,
3406 - nonce: mxchatChat.nonce,
3407 - })
3408 - })
3409 - .then((response) => {
3410 - if (!response.ok) {
3411 - throw new Error(`HTTP error! status: ${response.status}`);
2695 + // Validate email before submission
2696 + if (!userEmail) {
2697 + showEmailError('Please enter your email address.');
2698 + return false;
3412 2699 }
3413 - return response.json();
3414 - })
3415 - .then((data) => {
3416 - if (data.success) {
3417 - if (data.data.logged_in || data.data.email) {
3418 - showChatContainerForBot(botId);
3419 - } else {
3420 - showEmailFormForBot(botId);
3421 - }
3422 - } else {
3423 - showEmailFormForBot(botId);
2700 +
2701 + if (!isValidEmail(userEmail)) {
2702 + showEmailError('Please enter a valid email address.');
2703 + return false;
3424 2704 }
3425 - })
3426 - .catch((error) => {
3427 - showEmailFormForBot(botId);
3428 - });
3429 - }
3430 2705
3431 - // Event delegation for email form submission
3432 - $(document).on('submit', '.email-collection-form', function(e) {
3433 - e.preventDefault();
3434 - e.stopPropagation();
2706 + // Validate name if field exists
2707 + if (nameInput && !isValidName(userName)) {
2708 + showEmailError('Please enter a valid name (2-100 characters).');
2709 + return false;
2710 + }
3435 2711
3436 - var botId = getBotIdFromElement(this);
2712 + // Clear any existing errors
2713 + clearEmailError();
2714 + setSubmissionState(true);
3437 2715
3438 - // Prevent double submission
3439 - if (emailSubmittingState[botId]) {
3440 - return false;
3441 - }
2716 + //console.log('Sending AJAX request...');
3442 2717
3443 - var emailInput = getElementDOM(botId, 'user-email');
3444 - var nameInput = getElementDOM(botId, 'user-name');
3445 - var userEmail = emailInput ? emailInput.value.trim() : '';
3446 - var userName = nameInput ? nameInput.value.trim() : '';
3447 - var sessionId = MxChatInstances.ensureSession(botId);
2718 + // Prepare form data with optional name
2719 + const formData = new URLSearchParams({
2720 + action: 'mxchat_handle_save_email_and_response',
2721 + email: userEmail,
2722 + session_id: sessionId,
2723 + nonce: mxchatChat.nonce,
2724 + });
3448 2725
3449 - // Validate email
3450 - if (!userEmail) {
3451 - showEmailError(botId, 'Please enter your email address.');
3452 - return false;
3453 - }
2726 + // Add name to form data if provided
2727 + if (userName) {
2728 + formData.append('name', userName);
2729 + }
3454 2730
3455 - if (!isValidEmailAddress(userEmail)) {
3456 - showEmailError(botId, 'Please enter a valid email address.');
3457 - return false;
3458 - }
2731 + fetch(mxchatChat.ajax_url, {
2732 + method: 'POST',
2733 + headers: {
2734 + 'Content-Type': 'application/x-www-form-urlencoded',
2735 + },
2736 + body: formData
2737 + })
2738 + .then((response) => {
2739 + //console.log('Response received:', response);
2740 + if (!response.ok) {
2741 + throw new Error(`HTTP error! status: ${response.status}`);
2742 + }
2743 + return response.json();
2744 + })
2745 + .then((data) => {
2746 + //console.log('Response data:', data);
2747 + setSubmissionState(false);
2748 +
2749 + if (data.success) {
2750 + // Show chat immediately
2751 + showChatContainer();
3459 2752
3460 - // Validate name if field exists and has content
3461 - if (nameInput && userName && !isValidNameInput(userName)) {
3462 - showEmailError(botId, 'Please enter a valid name (2-100 characters).');
3463 - return false;
2753 + // Handle bot response if provided
2754 + if (data.message && typeof appendMessage === 'function') {
2755 + setTimeout(() => {
2756 + appendMessage('bot', data.message);
2757 + if (typeof scrollToBottom === 'function') {
2758 + scrollToBottom();
2759 + }
2760 + }, 100);
2761 + }
2762 + } else {
2763 + showEmailError(data.message || 'Failed to save email. Please try again.');
2764 + }
2765 + })
2766 + .catch((error) => {
2767 + //console.error('Email submission error:', error);
2768 + setSubmissionState(false);
2769 + showEmailError('An error occurred. Please try again.');
2770 + });
2771 +
2772 + return false; // Extra prevention
3464 2773 }
3465 2774
3466 - clearEmailError(botId);
3467 - setEmailSubmissionState(botId, true);
2775 + // Real-time email validation
2776 + const emailInput = document.getElementById('user-email');
2777 + if (emailInput) {
2778 + let validationTimeout;
2779 +
2780 + emailInput.addEventListener('input', function() {
2781 + // Clear previous validation timeout
2782 + if (validationTimeout) {
2783 + clearTimeout(validationTimeout);
2784 + }
2785 +
2786 + // Debounce validation
2787 + validationTimeout = setTimeout(() => {
2788 + const email = this.value.trim();
2789 + clearEmailError();
2790 +
2791 + if (email && !isValidEmail(email)) {
2792 + showEmailError('Please enter a valid email address.');
2793 + }
2794 + }, 500);
2795 + });
3468 2796
3469 - // Prepare form data
3470 - const formData = new URLSearchParams({
3471 - action: 'mxchat_handle_save_email_and_response',
3472 - email: userEmail,
3473 - session_id: sessionId,
3474 - nonce: mxchatChat.nonce,
3475 - });
3476 -
3477 - if (userName) {
3478 - formData.append('name', userName);
2797 + // Handle Enter key
2798 + emailInput.addEventListener('keypress', function(e) {
2799 + if (e.key === 'Enter' && !isSubmitting) {
2800 + e.preventDefault();
2801 + emailForm.dispatchEvent(new Event('submit'));
2802 + }
2803 + });
3479 2804 }
3480 2805
3481 - fetch(mxchatChat.ajax_url, {
3482 - method: 'POST',
3483 - headers: {
3484 - 'Content-Type': 'application/x-www-form-urlencoded',
3485 - },
3486 - body: formData
3487 - })
3488 - .then((response) => {
3489 - if (!response.ok) {
3490 - throw new Error(`HTTP error! status: ${response.status}`);
3491 - }
3492 - return response.json();
3493 - })
3494 - .then((data) => {
3495 - setEmailSubmissionState(botId, false);
3496 -
3497 - if (data.success) {
3498 - showChatContainerForBot(botId);
3499 -
3500 - // Replace {visitor_name} placeholder in intro message with actual name
3501 - if (userName) {
3502 - replaceVisitorNamePlaceholder(botId, userName);
3503 - } else {
3504 - // Remove placeholder if no name provided
3505 - replaceVisitorNamePlaceholder(botId, '');
2806 + // Real-time name validation
2807 + const nameInput = document.getElementById('user-name');
2808 + if (nameInput) {
2809 + let nameValidationTimeout;
2810 +
2811 + nameInput.addEventListener('input', function() {
2812 + // Clear previous validation timeout
2813 + if (nameValidationTimeout) {
2814 + clearTimeout(nameValidationTimeout);
3506 2815 }
2816 +
2817 + // Debounce validation
2818 + nameValidationTimeout = setTimeout(() => {
2819 + const name = this.value.trim();
2820 + clearEmailError();
2821 +
2822 + if (name && !isValidName(name)) {
2823 + showEmailError('Name must be between 2 and 100 characters.');
2824 + }
2825 + }, 500);
2826 + });
3507 2827
3508 - if (data.message && typeof appendMessage === 'function') {
3509 - setTimeout(() => {
3510 - appendMessage('bot', data.message, '', [], false, botId);
3511 - if (typeof scrollToBottom === 'function') {
3512 - scrollToBottom(botId);
3513 - }
3514 - }, 100);
2828 + // Handle Enter key
2829 + nameInput.addEventListener('keypress', function(e) {
2830 + if (e.key === 'Enter' && !isSubmitting) {
2831 + e.preventDefault();
2832 + emailForm.dispatchEvent(new Event('submit'));
3515 2833 }
3516 - } else {
3517 - showEmailError(botId, data.message || 'Failed to save email. Please try again.');
3518 - }
3519 - })
3520 - .catch((error) => {
3521 - setEmailSubmissionState(botId, false);
3522 - showEmailError(botId, 'An error occurred. Please try again.');
3523 - });
3524 -
3525 - return false;
3526 - });
3527 -
3528 - // Real-time email validation using event delegation
3529 - $(document).on('input', '.mxchat-email-input', function() {
3530 - var botId = getBotIdFromElement(this);
3531 - var $input = $(this);
3532 -
3533 - // Clear previous timeout
3534 - clearTimeout($input.data('validationTimeout'));
3535 -
3536 - // Debounce validation
3537 - var timeout = setTimeout(() => {
3538 - var email = this.value.trim();
3539 - clearEmailError(botId);
3540 -
3541 - if (email && !isValidEmailAddress(email)) {
3542 - showEmailError(botId, 'Please enter a valid email address.');
3543 - }
3544 - }, 500);
3545 -
3546 - $input.data('validationTimeout', timeout);
3547 - });
3548 -
3549 - // Handle Enter key in email input
3550 - $(document).on('keypress', '.mxchat-email-input', function(e) {
3551 - if (e.key === 'Enter') {
3552 - e.preventDefault();
3553 - var botId = getBotIdFromElement(this);
3554 - if (!emailSubmittingState[botId]) {
3555 - $(this).closest('.email-collection-form').submit();
3556 - }
2834 + });
3557 2835 }
3558 - });
3559 2836
3560 - // Handle Enter key in name input
3561 - $(document).on('keypress', '.mxchat-name-input', function(e) {
3562 - if (e.key === 'Enter') {
3563 - e.preventDefault();
3564 - var botId = getBotIdFromElement(this);
3565 - if (!emailSubmittingState[botId]) {
3566 - $(this).closest('.email-collection-form').submit();
2837 + // Initial state check
2838 + if (mxchatChat.skip_email_check && mxchatChat.initial_email_state) {
2839 + //console.log('Using server-provided email state:', mxchatChat.initial_email_state);
2840 +
2841 + const emailState = mxchatChat.initial_email_state;
2842 + if (emailState.show_email_form) {
2843 + showEmailForm();
2844 + } else {
2845 + showChatContainer();
3567 2846 }
2847 + } else {
2848 + // Check email status via AJAX
2849 + setTimeout(checkSessionAndEmail, 100);
3568 2850 }
3569 - });
3570 2851
3571 - // Initialize email check for all bot instances
3572 - // For floating bots: defer until widget is opened (zero passive AJAX)
3573 - // For embedded bots: check immediately since the form is visible
3574 - $('.mxchat-chatbot-wrapper').each(function() {
3575 - var botId = $(this).data('bot-id') || 'default';
3576 - var emailBlocker = getElementDOM(botId, 'email-blocker');
3577 -
3578 - if (emailBlocker) {
3579 - if (isEmbeddedBot(botId)) {
3580 - // Embedded bots are always visible — check now
3581 - resolveEmailState(botId);
3582 - }
3583 - // Floating bots: handled in the widget open handler
3584 - } else if (isEmbeddedBot(botId)) {
3585 - // Embedded bot, no email collection — load history with loader
3586 - var chatPersistenceEnabled = typeof mxchatChat !== 'undefined' && mxchatChat.chat_persistence_toggle === 'on';
3587 - if (chatPersistenceEnabled) {
3588 - MxChatInstances.ensureSession(botId);
3589 - showChatContainerForBot(botId);
3590 - }
2852 + // Check if email exists for the current session
2853 + function checkSessionAndEmail() {
2854 + const sessionId = getChatSession();
2855 +
2856 + fetch(mxchatChat.ajax_url, {
2857 + method: 'POST',
2858 + headers: {
2859 + 'Content-Type': 'application/x-www-form-urlencoded',
2860 + },
2861 + body: new URLSearchParams({
2862 + action: 'mxchat_check_email_provided',
2863 + session_id: sessionId,
2864 + nonce: mxchatChat.nonce,
2865 + })
2866 + })
2867 + .then((response) => {
2868 + if (!response.ok) {
2869 + throw new Error(`HTTP error! status: ${response.status}`);
2870 + }
2871 + return response.json();
2872 + })
2873 + .then((data) => {
2874 + if (data.success) {
2875 + if (data.data.logged_in || data.data.email) {
2876 + showChatContainer();
2877 + } else {
2878 + showEmailForm();
2879 + }
2880 + } else {
2881 + // On error, default to showing email form
2882 + showEmailForm();
2883 + }
2884 + })
2885 + .catch((error) => {
2886 + //console.warn('Email check failed, defaulting to email form:', error);
2887 + showEmailForm();
2888 + });
3591 2889 }
3592 - });
2890 +
2891 + } else {
2892 + console.error('Email collection is enabled but essential elements are missing:', {
2893 + emailForm: !!emailForm,
2894 + emailBlocker: !!emailBlocker,
2895 + chatbotWrapper: !!chatbotWrapper
2896 + });
2897 + }
2898 +} else {
2899 + //console.log('Email collection is disabled');
3593 2900 }
3594 2901
3595 - // Open chatbot when pre-chat message is clicked - use class selector for multi-instance
3596 - $(document).on('click', '.pre-chat-message', function() {
3597 - var botId = getBotIdFromElement(this);
3598 - var $chatbot = getElement(botId, 'floating-chatbot');
3599 - if ($chatbot.hasClass('hidden')) {
3600 - $chatbot.removeClass('hidden').addClass('visible');
3601 - getElement(botId, 'floating-chatbot-button').addClass('hidden');
3602 - handlePreChatDismissal(botId);
2902 + // Open chatbot when pre-chat message is clicked
2903 + $(document).on('click', '#pre-chat-message', function() {
2904 + var chatbot = $('#floating-chatbot');
2905 + if (chatbot.hasClass('hidden')) {
2906 + chatbot.removeClass('hidden').addClass('visible');
2907 + $('#floating-chatbot-button').addClass('hidden');
2908 + $('#pre-chat-message').fadeOut(250); // Hide pre-chat message
3603 2909 disableScroll(); // Disable scroll when chatbot opens
3604 -
3605 - // Load chat history for returning visitors (persistence)
3606 - var chatPersistenceEnabled = typeof mxchatChat !== 'undefined' && mxchatChat.chat_persistence_toggle === 'on';
3607 - if (chatPersistenceEnabled) {
3608 - MxChatInstances.ensureSession(botId);
3609 - }
3610 -
3611 - // Deferred email check — only on first widget open
3612 - var emailBlocker = getElementDOM(botId, 'email-blocker');
3613 - var instance = MxChatInstances.get(botId);
3614 - if (emailBlocker && !instance.emailCheckDone) {
3615 - instance.emailCheckDone = true;
3616 - resolveEmailState(botId);
3617 - } else if (!emailBlocker) {
3618 - showChatContainerForBot(botId);
3619 - }
3620 2910 }
3621 2911 });
3622 2912
3623 - // Legacy duplicate close handler removed — handled by single event delegation above
2913 + var closeButton = document.querySelector('.close-pre-chat-message');
2914 + if (closeButton) {
2915 + closeButton.addEventListener('click', function() {
2916 + $('#pre-chat-message').fadeOut(200); // Hide the message
3624 2917
2918 + // Send an AJAX request to set the transient flag for 24 hours
2919 + $.ajax({
2920 + url: mxchatChat.ajax_url,
2921 + type: 'POST',
2922 + data: {
2923 + action: 'mxchat_dismiss_pre_chat_message',
2924 + _ajax_nonce: mxchatChat.nonce
2925 + },
2926 + success: function() {
2927 + //console.log('Pre-chat message dismissed for 24 hours.');
3625 2928
3626 -function hasQuickQuestions(botId) {
3627 - botId = botId || 'default';
3628 - var questionsContainer = getElementDOM(botId, 'mxchat-popular-questions');
3629 - if (!questionsContainer) return false;
3630 - const questionButtons = questionsContainer.querySelectorAll('.mxchat-popular-question');
2929 + // Ensure the message is hidden after dismissal
2930 + $('#pre-chat-message').hide();
2931 + },
2932 + error: function() {
2933 + //console.error('Failed to dismiss pre-chat message.');
2934 + }
2935 + });
2936 + });
2937 + }
2938 +
2939 +
2940 +function hasQuickQuestions() {
2941 + const questionButtons = document.querySelectorAll('#mxchat-popular-questions .mxchat-popular-question');
3631 2942 return questionButtons.length > 0;
3632 2943 }
3633 2944
3634 -/**
3635 - * Check if a bot is embedded (not floating)
3636 - * Embedded bots don't have a .floating-chatbot wrapper
3637 - */
3638 -function isEmbeddedBot(botId) {
3639 - botId = botId || 'default';
3640 - var floatingWrapper = document.getElementById('floating-chatbot-' + botId);
3641 - return !floatingWrapper;
3642 -}
3643 -
3644 -function collapseQuickQuestions(botId) {
3645 - botId = botId || 'default';
3646 - const questionsContainer = getElementDOM(botId, 'mxchat-popular-questions');
3647 - if (questionsContainer && hasQuickQuestions(botId)) {
2945 +function collapseQuickQuestions() {
2946 + const questionsContainer = document.getElementById('mxchat-popular-questions');
2947 + if (questionsContainer && hasQuickQuestions()) {
3648 2948 questionsContainer.classList.add('collapsed');
3649 2949 questionsContainer.classList.add('has-been-collapsed');
3650 2950 try {
3651 - sessionStorage.setItem('mxchat_questions_collapsed_' + botId, 'true');
3652 - sessionStorage.setItem('mxchat_questions_has_been_collapsed_' + botId, 'true');
2951 + sessionStorage.setItem('mxchat_questions_collapsed', 'true');
2952 + sessionStorage.setItem('mxchat_questions_has_been_collapsed', 'true');
3653 2953 } catch (e) {
3654 2954 // Ignore if sessionStorage is not available
3655 2955 }
3656 2956 }
@@ -3655,15 +2955,14 @@
3655 2955 }
3656 2956 }
3657 2957 }
3658 2958
3659 -function expandQuickQuestions(botId) {
3660 - botId = botId || 'default';
3661 - const questionsContainer = getElementDOM(botId, 'mxchat-popular-questions');
3662 - if (questionsContainer && hasQuickQuestions(botId)) {
2959 +function expandQuickQuestions() {
2960 + const questionsContainer = document.getElementById('mxchat-popular-questions');
2961 + if (questionsContainer && hasQuickQuestions()) {
3663 2962 questionsContainer.classList.remove('collapsed');
3664 2963 try {
3665 - sessionStorage.setItem('mxchat_questions_collapsed_' + botId, 'false');
2964 + sessionStorage.setItem('mxchat_questions_collapsed', 'false');
3666 2965 } catch (e) {
3667 2966 // Ignore if sessionStorage is not available
3668 2967 }
3669 2968 }
@@ -3668,24 +2967,18 @@
3668 2967 }
3669 2968 }
3670 2969 }
3671 2970
3672 -function checkQuickQuestionsState(botId) {
3673 - botId = botId || 'default';
3674 - if (!hasQuickQuestions(botId)) {
2971 +function checkQuickQuestionsState() {
2972 + if (!hasQuickQuestions()) {
3675 2973 return; // Don't do anything if no questions exist
3676 2974 }
3677 -
3678 - // Skip restoring collapsed state for embedded bots - they should always start expanded
3679 - if (isEmbeddedBot(botId)) {
3680 - return;
3681 - }
3682 -
2975 +
3683 2976 try {
3684 - const isCollapsed = sessionStorage.getItem('mxchat_questions_collapsed_' + botId);
3685 - const hasBeenCollapsed = sessionStorage.getItem('mxchat_questions_has_been_collapsed_' + botId);
3686 -
3687 - const questionsContainer = getElementDOM(botId, 'mxchat-popular-questions');
2977 + const isCollapsed = sessionStorage.getItem('mxchat_questions_collapsed');
2978 + const hasBeenCollapsed = sessionStorage.getItem('mxchat_questions_has_been_collapsed');
2979 +
2980 + const questionsContainer = document.getElementById('mxchat-popular-questions');
3688 2981 if (questionsContainer) {
3689 2982 if (hasBeenCollapsed === 'true') {
3690 2983 questionsContainer.classList.add('has-been-collapsed');
3691 2984 }
@@ -3698,36 +2991,32 @@
3698 2991 }
3699 2992 }
3700 2993
3701 2994 // Global delegation for dynamically added links as fallback
3702 -// Use class selector for multi-instance support
3703 -$(document).on('click', '.chat-box a[href]:not([data-tracked])', function(e) {
2995 +$(document).on('click', '#chat-box a[href]:not([data-tracked])', function(e) {
3704 2996 const $link = $(this);
3705 2997 const messageDiv = $link.closest('.bot-message, .agent-message');
3706 -
2998 +
3707 2999 // Only process bot/agent message links
3708 3000 if (messageDiv.length > 0) {
3709 3001 const originalHref = $link.attr('href');
3710 -
3002 +
3711 3003 if (originalHref && (originalHref.startsWith('http://') || originalHref.startsWith('https://'))) {
3712 3004 e.preventDefault();
3713 3005 e.stopPropagation();
3714 -
3006 +
3715 3007 // Mark as tracked
3716 3008 $link.attr('data-tracked', 'true');
3717 -
3718 - // Get bot ID from the chat box context
3719 - var botId = getBotIdFromElement(this);
3720 -
3009 +
3721 3010 // Get message context from the message div
3722 3011 const messageText = messageDiv.text().substring(0, 200);
3723 -
3012 +
3724 3013 $.ajax({
3725 3014 url: mxchatChat.ajax_url,
3726 3015 type: 'POST',
3727 3016 data: {
3728 3017 action: 'mxchat_track_url_click',
3729 - session_id: getChatSession(botId),
3018 + session_id: getChatSession(),
3730 3019 url: originalHref,
3731 3020 message_context: messageText,
3732 3021 nonce: mxchatChat.nonce
3733 3022 },
@@ -3738,57 +3027,49 @@
3738 3027 window.location.href = originalHref;
3739 3028 }
3740 3029 }
3741 3030 });
3742 -
3031 +
3743 3032 return false;
3744 3033 }
3745 3034 }
3746 3035 });
3747 3036
3748 - // ====================================
3749 - // MAIN INITIALIZATION
3750 - // ====================================
3037 +
3038 +
3039 +
3040 +// ====================================
3041 +// MAIN INITIALIZATION
3042 +// ====================================
3751 3043
3752 - // Initialize all chatbot instances on the page
3753 - initializeAllInstances();
3044 +if ($('#floating-chatbot').hasClass('hidden')) {
3045 + $('#floating-chatbot-button').removeClass('hidden');
3046 +}
3047 +// Initialize when document is ready
3048 +setFullHeight();
3049 +trackOriginatingPage();
3754 3050
3755 - // Legacy initialization for single bot compatibility
3756 - $('.floating-chatbot.hidden').each(function() {
3757 - var botId = getBotIdFromElement(this);
3758 - getElement(botId, 'floating-chatbot-button').removeClass('hidden');
3759 - });
3051 +// Only load chat history if email collection is disabled
3052 +if (mxchatChat.email_collection_enabled !== 'on') {
3053 + loadChatHistory();
3054 +}
3760 3055
3761 - // Initialize when document is ready
3762 - setFullHeight();
3056 +initializeChatVisibility();
3763 3057
3764 - // Note: trackOriginatingPage() and loadChatHistory() are now deferred
3765 - // until the user's first interaction via MxChatInstances.ensureSession()
3766 -
3767 - // Initialize chat visibility for all instances
3768 - $('.mxchat-chatbot-wrapper').each(function() {
3769 - var botId = $(this).data('bot-id') || 'default';
3770 - initializeChatVisibility(botId);
3771 - });
3772 -
3773 - // Make functions globally available for add-ons
3774 - window.hasQuickQuestions = hasQuickQuestions;
3775 - window.collapseQuickQuestions = collapseQuickQuestions;
3776 - window.appendMessage = appendMessage;
3777 - window.appendThinkingMessage = appendThinkingMessage;
3778 - window.scrollToBottom = scrollToBottom;
3779 - window.scrollElementToTop = scrollElementToTop;
3780 - window.replaceLastMessage = replaceLastMessage;
3781 - window.callMxChat = callMxChat;
3782 - window.callMxChatStream = callMxChatStream;
3783 - window.shouldUseStreaming = shouldUseStreaming;
3784 - window.getChatSession = getChatSession;
3785 - window.getPageContext = getPageContext;
3786 - window.updateStreamingMessage = updateStreamingMessage;
3787 - window.MxChatInstances = MxChatInstances;
3788 - window.getElement = getElement;
3789 - window.getElementDOM = getElementDOM;
3790 - window.getBotIdFromElement = getBotIdFromElement;
3058 +// Make functions globally available for add-ons
3059 +window.hasQuickQuestions = hasQuickQuestions;
3060 +window.collapseQuickQuestions = collapseQuickQuestions;
3061 +window.appendMessage = appendMessage;
3062 +window.appendThinkingMessage = appendThinkingMessage;
3063 +window.scrollToBottom = scrollToBottom;
3064 +window.scrollElementToTop = scrollElementToTop;
3065 +window.replaceLastMessage = replaceLastMessage;
3066 +window.callMxChat = callMxChat;
3067 +window.callMxChatStream = callMxChatStream;
3068 +window.shouldUseStreaming = shouldUseStreaming;
3069 +window.getChatSession = getChatSession;
3070 +window.getPageContext = getPageContext;
3071 +window.updateStreamingMessage = updateStreamingMessage;
3791 3072
3792 3073 }); // End of jQuery ready
3793 3074
3794 3075