← All changes | js/chat-script.js +208 -1029 3.2.6 → 3.0.9 View file →

		@@ -1,41 +1,6 @@
1	1	jQuery(document).ready(function($) {
2	2
3		- // Nonce refresh is deferred until first user interaction (ensureSession)
4		- // to avoid admin-ajax calls on passive page loads. The state machine below
5		- // queues callbacks so a chat-send that fires while the refresh AJAX is still
6		- // in flight waits for the fresh nonce instead of racing it with the stale
7		- // cached value (which would 403 as "Access denied" on the first message).
8		- var nonceRefreshState = 'idle'; // 'idle' | 'pending' | 'done'
9		- var nonceRefreshCallbacks = [];
10		- function refreshNonceIfNeeded(callback) {
11		- if (typeof mxchatChat === 'undefined' || !mxchatChat.ajax_url) {
12		- if (callback) callback();
13		- return;
14		- }
15		- if (nonceRefreshState === 'done') {
16		- if (callback) callback();
17		- return;
18		- }
19		- if (callback) nonceRefreshCallbacks.push(callback);
20		- if (nonceRefreshState === 'pending') {
21		- return;
22		- }
23		- nonceRefreshState = 'pending';
24		- $.post(mxchatChat.ajax_url, { action: 'mxchat_refresh_nonce' })
25		- .done(function(res) {
26		- if (res && res.success && res.data && res.data.nonce) {
27		- mxchatChat.nonce = res.data.nonce;
28		- }
29		- })
30		- .always(function() {
31		- nonceRefreshState = 'done';
32		- var pending = nonceRefreshCallbacks;
33		- nonceRefreshCallbacks = [];
34		- pending.forEach(function(cb) { try { cb(); } catch (e) {} });
35		- });
36		- }
37		-
38	3	// ====================================
39	4	// MULTI-INSTANCE MANAGEMENT SYSTEM
40	5	// ====================================
41	6
		@@ -51,9 +16,9 @@
51	16	var chatPersistenceEnabled = typeof mxchatChat !== 'undefined' && mxchatChat.chat_persistence_toggle === 'on';
52	17
53	18	this.instances[botId] = {
54	19	botId: botId,
55		- sessionId: null,
	20	+ sessionId: this.getChatSession(botId),
56	21	lastSeenMessageId: '',
57	22	notificationCheckInterval: null,
58	23	pollingInterval: null,
59	24	processedMessageIds: new Set(),
		@@ -78,77 +43,23 @@
78	43	return Object.keys(this.instances);
79	44	},
80	45
81	46	// Session management per bot
82		- // Returns existing session ID from cookie or localStorage (with in-memory fallback),
83		- // or null if none exists. Does NOT create a new session — use ensureSession() for that.
84	47	getChatSession: function(botId) {
85	48	var cookieName = 'mxchat_session_id_' + botId;
86		- var storageKey = 'mxchat_session_id_' + botId;
87	49	var sessionId = getCookie(cookieName);
88	50
89		- // Fallback to localStorage if cookie is missing (e.g. cleared by browser/consent)
90	51	if (!sessionId) {
91		- try { sessionId = localStorage.getItem(storageKey); } catch (e) {}
	52	+ sessionId = generateSessionId();
	53	+ this.setChatSession(botId, sessionId);
92	54	}
93	55
94		- // Fallback to in-memory instance when cookie AND localStorage are both blocked
95		- // (Safari ITP, strict tracking prevention, cross-origin iframes with partitioned
96		- // storage). Without this, ensureSession() can generate and store an ID that
97		- // getChatSession() then can't read back, causing null session_ids on send.
98		- if (!sessionId && this.instances[botId] && this.instances[botId].sessionId) {
99		- sessionId = this.instances[botId].sessionId;
100		- }
101		-
102		- // Guard against stored sentinel values that indicate earlier broken writes.
103		- if (sessionId === 'null' || sessionId === 'undefined') {
104		- sessionId = null;
105		- }
106		-
107		- // Re-sync cookie from localStorage if cookie was lost
108		- if (sessionId && !getCookie(cookieName)) {
109		- document.cookie = cookieName + "=" + sessionId + "; path=/; max-age=86400; SameSite=Lax";
110		- }
111		-
112		- return sessionId || null;
	56	+ return sessionId;
113	57	},
114	58
115		- // Lazy session initializer — called on first user interaction
116		- ensureSession: function(botId) {
117		- botId = botId || 'default';
118		- var instance = this.instances[botId] || this.init(botId);
119		-
120		- if (instance.sessionId) {
121		- return instance.sessionId;
122		- }
123		-
124		- // Check for existing session from cookie or localStorage
125		- var existingSession = this.getChatSession(botId);
126		-
127		- if (existingSession) {
128		- instance.sessionId = existingSession;
129		- } else {
130		- // Brand new session
131		- var newId = generateSessionId();
132		- this.setChatSession(botId, newId);
133		- instance.sessionId = newId;
134		- }
135		-
136		- // Now that we have a session, do the deferred work
137		- refreshNonceIfNeeded();
138		- trackOriginatingPage();
139		-
140		- // Note: loadChatHistory is handled by showChatContainerForBot with loader UI,
141		- // so we do NOT call it here to avoid a race condition.
142		-
143		- return instance.sessionId;
144		- },
145		-
146	59	setChatSession: function(botId, sessionId) {
147	60	var cookieName = 'mxchat_session_id_' + botId;
148		- var storageKey = 'mxchat_session_id_' + botId;
149	61	document.cookie = cookieName + "=" + sessionId + "; path=/; max-age=86400; SameSite=Lax";
150		- try { localStorage.setItem(storageKey, sessionId); } catch (e) {}
151	62	if (this.instances[botId]) {
152	63	this.instances[botId].sessionId = sessionId;
153	64	}
154	65	},
		@@ -153,10 +64,8 @@
153	64	}
154	65	},
155	66
156	67	resetChatSession: function(botId) {
157		- // Clear old session from localStorage before setting new one
158		- try { localStorage.removeItem('mxchat_session_id_' + botId); } catch (e) {}
159	68	var newSessionId = generateSessionId();
160	69	this.setChatSession(botId, newSessionId);
161	70	var $chatBox = getElement(botId, 'chat-box');
162	71	if ($chatBox.length) {
		@@ -165,20 +74,8 @@
165	74	if (this.instances[botId]) {
166	75	this.instances[botId].chatHistoryLoaded = false;
167	76	this.instances[botId].processedMessageIds = new Set();
168	77	}
169		- },
170		-
171		- // Silent reset — new session ID without clearing the chat UI
172		- // Used when IP changes mid-conversation so the user doesn't see messages vanish
173		- silentResetSession: function(botId) {
174		- try { localStorage.removeItem('mxchat_session_id_' + botId); } catch (e) {}
175		- var newSessionId = generateSessionId();
176		- this.setChatSession(botId, newSessionId);
177		- if (this.instances[botId]) {
178		- this.instances[botId].sessionId = newSessionId;
179		- }
180		- return newSessionId;
181	78	}
182	79	};
183	80
184	81	// ====================================
		@@ -483,9 +380,8 @@
483	380
484	381	// Update your existing sendMessage function
485	382	function sendMessage(botId) {
486	383	botId = botId || 'default';
487		- MxChatInstances.ensureSession(botId);
488	384	var $chatInput = getElement(botId, 'chat-input');
489	385	var message = $chatInput.val();
490	386
491	387	// ADD PROMPT HOOK HERE
		@@ -493,14 +389,10 @@
493	389	message = customMxChatFilter(message, "prompt");
494	390	}
495	391
496	392	if (message) {
497		- // Don't disable input in live agent mode - let users chat freely
498		- var modeIndicator = getElementDOM(botId, 'chat-mode-indicator');
499		- var isAgentMode = modeIndicator && modeIndicator.textContent === 'Live Agent';
500		- if (!isAgentMode) {
501		- disableChatInput(botId);
502		- }
	393	+ // Disable input while waiting for response
	394	+ disableChatInput(botId);
503	395
504	396	appendMessage("user", message, '', [], false, botId);
505	397	$chatInput.val('');
506	398	$chatInput.css('height', 'auto');
		@@ -528,9 +420,8 @@
528	420
529	421	// Update your existing sendMessageToChatbot function
530	422	function sendMessageToChatbot(message, botId) {
531	423	botId = botId || 'default';
532		- MxChatInstances.ensureSession(botId);
533	424
534	425	// ADD PROMPT HOOK HERE
535	426	if (typeof customMxChatFilter === 'function') {
536	427	message = customMxChatFilter(message, "prompt");
		@@ -535,14 +426,10 @@
535	426	if (typeof customMxChatFilter === 'function') {
536	427	message = customMxChatFilter(message, "prompt");
537	428	}
538	429
539		- // Don't disable input in live agent mode - let users chat freely
540		- var modeIndicator = getElementDOM(botId, 'chat-mode-indicator');
541		- var isAgentMode = modeIndicator && modeIndicator.textContent === 'Live Agent';
542		- if (!isAgentMode) {
543		- disableChatInput(botId);
544		- }
	430	+ // Disable input while waiting for response
	431	+ disableChatInput(botId);
545	432
546	433	var sessionId = getChatSession(botId);
547	434
548	435	if (hasQuickQuestions(botId)) {
		@@ -630,28 +517,13 @@
630	517
631	518	// Get instance for session start timestamp (used when persistence is OFF)
632	519	var instance = MxChatInstances.get(botId);
633	520
634		- // Guarantee a non-null session_id before the AJAX leaves. ensureSession() is idempotent
635		- // and returns the guaranteed-present session id from the in-memory instance even when
636		- // cookie/localStorage writes are silently blocked by the browser.
637		- var sessionId = MxChatInstances.ensureSession(botId);
638		- if (!sessionId || sessionId === 'null' || sessionId === 'undefined') {
639		- // Last-resort generation to ensure we never POST a null marker.
640		- sessionId = generateSessionId();
641		- MxChatInstances.setChatSession(botId, sessionId);
642		- }
643		-
644		- // Wait for the page-cache nonce refresh to complete before firing the
645		- // chat-send AJAX. On cached pages the inline mxchatChat.nonce is stale
646		- // until refreshNonceIfNeeded() returns; constructing ajaxData inside the
647		- // callback guarantees we read the fresh value. See plan-c5457f.
648		- refreshNonceIfNeeded(function() {
649	521	// Prepare AJAX data
650	522	const ajaxData = {
651	523	action: 'mxchat_handle_chat_request',
652	524	message: message,
653		- session_id: sessionId,
	525	+ session_id: getChatSession(botId),
654	526	nonce: mxchatChat.nonce,
655	527	current_page_url: window.location.href,
656	528	current_page_title: document.title,
657	529	bot_id: botId,
		@@ -657,14 +529,14 @@
657	529	bot_id: botId,
658	530	// Pass session start timestamp so AI context matches what user sees
659	531	session_start_timestamp: instance.sessionStartTimestamp || 0
660	532	};
661		-
	533	+
662	534	// Add page context if available
663	535	if (pageContext) {
664	536	ajaxData.page_context = JSON.stringify(pageContext);
665	537	}
666		-
	538	+
667	539	// CHECK FOR VISION FLAGS AND ADD THEM
668	540	if (window.mxchatVisionProcessed) {
669	541	ajaxData.vision_processed = true;
670	542	ajaxData.original_user_message = window.mxchatOriginalMessage || message;
		@@ -673,9 +545,9 @@
673	545	window.mxchatVisionProcessed = false;
674	546	window.mxchatOriginalMessage = null;
675	547	window.mxchatVisionImagesCount = 0;
676	548	}
677		-
	549	+
678	550	$.ajax({
679	551	url: mxchatChat.ajax_url,
680	552	type: 'POST',
681	553	dataType: 'json',
		@@ -713,16 +585,23 @@
713	585	errorMessage = "An error occurred. Please try again or contact support.";
714	586	}
715	587
716	588	// Handle session reset action (IP changed, session expired, etc.)
717		- // Silent reset — keep chat UI intact, just get a new session and retry
718	589	if (response.data && response.data.action === 'reset_session') {
719		- MxChatInstances.silentResetSession(botId);
720		- // Re-send the original message with the new session (user message is already displayed)
	590	+ // Clear the old session and generate a new one
	591	+ resetChatSession(botId);
	592	+ // Remove the temporary loading message
	593	+ getElement(botId, 'chat-box').find('.bot-message.temporary-message').remove();
	594	+ // Re-send the original message with the new session
721	595	var originalMessage = getElement(botId, 'mxchat-chatbot-wrapper').find('.mxchat-input-holder textarea').data('pending-message');
722	596	if (originalMessage) {
723	597	getElement(botId, 'mxchat-chatbot-wrapper').find('.mxchat-input-holder textarea').data('pending-message', null);
724		- var currentModel = mxchatChat.model || 'gpt-5.1-chat-latest';
	598	+ // Re-add the user message and thinking indicator
	599	+ appendMessage("user", originalMessage, '', [], false, botId);
	600	+ appendThinkingMessage(botId);
	601	+ scrollToBottom(botId);
	602	+ // Determine whether to use streaming
	603	+ const currentModel = mxchatChat.model || 'gpt-5.1-chat-latest';
725	604	if (shouldUseStreaming(currentModel)) {
726	605	callMxChatStream(originalMessage, function(response) {
727	606	getElement(botId, 'chat-box').find('.bot-message.temporary-message').removeClass('temporary-message');
728	607	}, botId);
		@@ -779,11 +658,9 @@
779	658	}
780	659
781	660	// Check for live agent response
782	661	if (response.success && response.data && response.data.status === 'waiting_for_agent') {
783		- removeThinkingDots(botId);
784	662	updateChatModeIndicator('agent', botId);
785		- enableChatInput(botId);
786	663	return;
787	664	}
788	665
789	666	// Handle the message and show notification if chat is hidden
		@@ -816,13 +693,9 @@
816	693	$badge.show();
817	694	}
818	695	}
819	696	} else {
820		- var emptyMsg = "I received an empty response. Please try again or contact support if this persists.";
821		- if (response.vectorstore_error) {
822		- emptyMsg = "I received an empty response. Debug info: " + response.vectorstore_error;
823		- }
824		- replaceLastMessage("bot", emptyMsg, '', [], botId);
	697	+ replaceLastMessage("bot", "I received an empty response. Please try again or contact support if this persists.", '', [], botId);
825	698	}
826	699
827	700	if (response.message_id) {
828	701	var instance = MxChatInstances.get(botId);
		@@ -864,9 +737,8 @@
864	737
865	738	replaceLastMessage("bot", errorMessage, '', [], botId);
866	739	}
867	740	});
868		- }); // refreshNonceIfNeeded
869	741	}
870	742
871	743	function callMxChatStream(message, callback, botId) {
872	744	botId = botId || getMxChatBotId();
		@@ -885,25 +757,12 @@
885	757
886	758	// Get instance for session start timestamp (used when persistence is OFF)
887	759	var instance = MxChatInstances.get(botId);
888	760
889		- // Guarantee a non-null session_id before the fetch. FormData.append() stringifies any
890		- // non-string value via String(), so passing `null` would POST the literal string "null"
891		- // and land in the transcripts table as a ghost session. ensureSession() always returns
892		- // a real string even when cookies/localStorage are blocked.
893		- var streamSessionId = MxChatInstances.ensureSession(botId);
894		- if (!streamSessionId || streamSessionId === 'null' || streamSessionId === 'undefined') {
895		- streamSessionId = generateSessionId();
896		- MxChatInstances.setChatSession(botId, streamSessionId);
897		- }
898		-
899		- // Wait for the page-cache nonce refresh before constructing formData (which
900		- // captures mxchatChat.nonce by value). Mirrors callMxChat's wrapping. See plan-c5457f.
901		- refreshNonceIfNeeded(function() {
902	761	const formData = new FormData();
903	762	formData.append('action', 'mxchat_stream_chat');
904	763	formData.append('message', message);
905		- formData.append('session_id', streamSessionId);
	764	+ formData.append('session_id', getChatSession(botId));
906	765	formData.append('nonce', mxchatChat.nonce);
907	766	formData.append('current_page_url', window.location.href);
908	767	formData.append('current_page_title', document.title);
909	768	formData.append('bot_id', botId);
		@@ -1003,16 +862,8 @@
1003	862
1004	863	// Re-enable chat input when stream ends with content
1005	864	enableChatInput(botId);
1006	865
1007		- // Scroll the user's last message to the top now that the
1008		- // bot's full reply has rendered (gives max reading room).
1009		- var $chatBoxDone = getElement(botId, 'chat-box');
1010		- var $lastUserMsgDone = $chatBoxDone.find('.user-message').last();
1011		- if ($lastUserMsgDone.length) {
1012		- scrollElementToTop($lastUserMsgDone, botId);
1013		- }
1014		-
1015	866	if (callback) {
1016	867	callback(accumulatedContent);
1017	868	}
1018	869	return;
		@@ -1035,16 +886,8 @@
1035	886
1036	887	// Re-enable chat input after streaming completes
1037	888	enableChatInput(botId);
1038	889
1039		- // Scroll the user's last message to the top now
1040		- // that the bot's full reply has rendered.
1041		- var $chatBoxStreamDone = getElement(botId, 'chat-box');
1042		- var $lastUserMsgStreamDone = $chatBoxStreamDone.find('.user-message').last();
1043		- if ($lastUserMsgStreamDone.length) {
1044		- scrollElementToTop($lastUserMsgStreamDone, botId);
1045		- }
1046		-
1047	890	if (callback) {
1048	891	callback(accumulatedContent);
1049	892	}
1050	893	return;
		@@ -1123,9 +966,8 @@
1123	966	getElement(botId, 'chat-box').find('.bot-message.temporary-message').remove();
1124	967	callMxChat(message, callback, botId);
1125	968	}
1126	969	});
1127		- }); // refreshNonceIfNeeded
1128	970	}
1129	971
1130	972	// Helper function to handle non-streaming responses
1131	973	function handleNonStreamResponse(data, callback, botId) {
		@@ -1164,16 +1006,21 @@
1164	1006	errorMessage = "An error occurred. Please try again or contact support.";
1165	1007	}
1166	1008
1167	1009	// Handle session reset action (IP changed, session expired, etc.)
1168		- // Silent reset — keep chat UI intact, just get a new session and retry
1169	1010	if (data.data && data.data.action === 'reset_session') {
1170		- MxChatInstances.silentResetSession(botId);
1171		- // Re-send the original message with the new session (user message is already displayed)
	1011	+ // Clear the old session and generate a new one
	1012	+ resetChatSession(botId);
	1013	+ // Re-send the original message with the new session
1172	1014	var originalMessage = getElement(botId, 'mxchat-chatbot-wrapper').find('.mxchat-input-holder textarea').data('pending-message');
1173	1015	if (originalMessage) {
1174	1016	getElement(botId, 'mxchat-chatbot-wrapper').find('.mxchat-input-holder textarea').data('pending-message', null);
1175		- var currentModel = mxchatChat.model || 'gpt-5.1-chat-latest';
	1017	+ // Re-add the user message and thinking indicator
	1018	+ appendMessage("user", originalMessage, '', [], false, botId);
	1019	+ appendThinkingMessage(botId);
	1020	+ scrollToBottom(botId);
	1021	+ // Determine whether to use streaming
	1022	+ const currentModel = mxchatChat.model || 'gpt-5.1-chat-latest';
1176	1023	if (shouldUseStreaming(currentModel)) {
1177	1024	callMxChatStream(originalMessage, callback, botId);
1178	1025	} else {
1179	1026	callMxChat(originalMessage, callback, botId);
		@@ -1195,22 +1042,8 @@
1195	1042	}
1196	1043	return; // Exit early for errors
1197	1044	}
1198	1045
1199		- // Check for live agent response
1200		- if (data.success && data.data && data.data.status === 'waiting_for_agent') {
1201		- removeThinkingDots(botId);
1202		- // Also remove any leftover bot-message that lost its temporary-message class
1203		- var $chatBox = getElement(botId, 'chat-box');
1204		- $chatBox.find('.bot-message .thinking-dots').closest('.bot-message').remove();
1205		- updateChatModeIndicator('agent', botId);
1206		- enableChatInput(botId);
1207		- if (callback) {
1208		- callback('');
1209		- }
1210		- return;
1211		- }
1212		-
1213	1046	// Handle different response formats
1214	1047	if (data.text || data.html || data.message) {
1215	1048
1216	1049	// Apply response hooks
		@@ -1255,15 +1088,19 @@
1255	1088	}
1256	1089
1257	1090	// Enhanced updateChatModeIndicator function for immediate DOM updates
1258	1091	function updateChatModeIndicator(mode, botId) {
	1092	+ console.log('[MxChat] updateChatModeIndicator called with mode:', mode, 'botId:', botId);
1259	1093	botId = botId || 'default';
1260	1094	const indicator = getElementDOM(botId, 'chat-mode-indicator');
	1095	+ console.log('[MxChat] chat-mode-indicator element found:', !!indicator);
1261	1096	if (indicator) {
1262	1097	const oldText = indicator.textContent;
	1098	+ console.log('[MxChat] Current indicator text:', oldText, '-> changing to mode:', mode);
1263	1099
1264	1100	if (mode === 'agent') {
1265	1101	indicator.textContent = 'Live Agent';
	1102	+ console.log('[MxChat] Mode is agent, calling startPolling...');
1266	1103	startPolling(botId);
1267	1104	} else {
1268	1105	// Everything else is AI mode
1269	1106	const customAiText = indicator.getAttribute('data-ai-text') || 'AI Agent';
		@@ -1334,12 +1171,9 @@
1334	1171	// Update the event handlers to use the correct function names (using event delegation)
1335	1172	// Use class-based selectors for multi-instance support
1336	1173	$(document).on('click', '.send-button', function() {
1337	1174	var botId = getBotIdFromElement(this);
1338		- var modeIndicator = getElementDOM(botId, 'chat-mode-indicator');
1339		- if (!(modeIndicator && modeIndicator.textContent === 'Live Agent')) {
1340		- disableChatInput(botId);
1341		- }
	1175	+ disableChatInput(botId);
1342	1176	sendMessage(botId);
1343	1177	});
1344	1178
1345	1179	// Override enter key handler (using event delegation)
		@@ -1346,237 +1180,14 @@
1346	1180	$(document).on('keypress', '.chat-input', function(e) {
1347	1181	if (e.which == 13 && !e.shiftKey) {
1348	1182	e.preventDefault();
1349	1183	var botId = getBotIdFromElement(this);
1350		- var modeIndicator = getElementDOM(botId, 'chat-mode-indicator');
1351		- if (!(modeIndicator && modeIndicator.textContent === 'Live Agent')) {
1352		- disableChatInput(botId);
1353		- }
	1184	+ disableChatInput(botId);
1354	1185	sendMessage(botId);
1355	1186	}
1356	1187	});
1357	1188
1358		-// Builds the list of overflow-menu items for a given bot.
1359		-// Adding a future item is one push to this array — do NOT hardcode "only download."
1360		-function mxchatGetHeaderMenuItems(botId) {
1361		- var items = [];
1362		- var settings = (typeof mxchatChat !== 'undefined') ? mxchatChat : {};
1363		-
1364		- // The `print_button_*` keys still gate this item for back-compat with
1365		- // existing user options. The action is now a transcript download, not print.
1366		- if (settings.print_button_enabled === 'on') {
1367		- items.push({
1368		- id: 'download-transcript',
1369		- label: settings.print_button_label || 'Download Transcript',
1370		- icon: '<svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" aria-hidden="true"><path d="M21 15v4a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2v-4"/><polyline points="7 10 12 15 17 10"/><line x1="12" y1="15" x2="12" y2="3"/></svg>',
1371		- action: function() {
1372		- mxchatDownloadTranscript(botId);
1373		- }
1374		- });
1375		- }
1376		-
1377		- return items;
1378		-}
1379		-
1380		-// Builds a clean markdown transcript of the current conversation and triggers
1381		-// a file download. Used by the "Download Transcript" menu item.
1382		-function mxchatDownloadTranscript(botId) {
1383		- var $chatBox = getElement(botId, 'chat-box');
1384		- if (!$chatBox || !$chatBox.length) return;
1385		-
1386		- var settings = (typeof mxchatChat !== 'undefined') ? mxchatChat : {};
1387		- var headerTitle = settings.print_header_title || 'Chat transcript';
1388		- var now = new Date();
1389		- var stamp = now.toLocaleString();
1390		-
1391		- var lines = [];
1392		- lines.push('# ' + headerTitle);
1393		- lines.push('');
1394		- lines.push('Exported: ' + stamp);
1395		- lines.push('');
1396		- lines.push('---');
1397		- lines.push('');
1398		-
1399		- $chatBox.find('.user-message, .bot-message, .agent-message').each(function() {
1400		- var $msg = $(this);
1401		- // Skip thinking placeholders and any in-flight temporary messages.
1402		- if ($msg.find('.thinking-dots').length) return;
1403		- if ($msg.hasClass('temporary-message')) return;
1404		-
1405		- var sender;
1406		- if ($msg.hasClass('user-message')) sender = 'User';
1407		- else if ($msg.hasClass('agent-message')) sender = 'Live Agent';
1408		- else sender = 'AI Agent';
1409		-
1410		- // Strip interactive UI from the cloned message so we get the conversation text.
1411		- var $clone = $msg.clone();
1412		- $clone.find('.copy-button, .message-toolbar, .mxchat-copy, button, script, style').remove();
1413		- var text = $clone.text().replace(/ /g, ' ').replace(/[ \t]+\n/g, '\n').replace(/\n{3,}/g, '\n\n').trim();
1414		- if (!text) return;
1415		-
1416		- lines.push('**' + sender + '**');
1417		- lines.push('');
1418		- lines.push(text);
1419		- lines.push('');
1420		- });
1421		-
1422		- var content = lines.join('\n');
1423		- var iso = now.toISOString().replace(/[:.]/g, '-').slice(0, 19);
1424		- var fname = 'mxchat-transcript-' + iso + '.md';
1425		- var blob = new Blob([content], { type: 'text/markdown;charset=utf-8' });
1426		- var url = URL.createObjectURL(blob);
1427		- var a = document.createElement('a');
1428		- a.href = url;
1429		- a.download = fname;
1430		- a.style.display = 'none';
1431		- document.body.appendChild(a);
1432		- a.click();
1433		- setTimeout(function() {
1434		- if (a.parentNode) a.parentNode.removeChild(a);
1435		- URL.revokeObjectURL(url);
1436		- }, 100);
1437		-}
1438		-
1439		-// Reads the bot bubble's actual computed bg+fg and writes them as CSS vars
1440		-// on the menu wrap, so the dropdown matches whatever paints the bubble —
1441		-// saved options, AI theme CSS, or the mxchat-theme add-on.
1442		-function mxchatSyncMenuColors(botId, $wrap) {
1443		- if (!$wrap || !$wrap.length) return;
1444		- var $bot = $wrap.closest('.mxchat-chatbot-wrapper').find('.bot-message').not('.temporary-message').first();
1445		- if (!$bot.length) return;
1446		- var cs = window.getComputedStyle($bot[0]);
1447		- if (cs.backgroundColor && cs.backgroundColor !== 'rgba(0, 0, 0, 0)' && cs.backgroundColor !== 'transparent') {
1448		- $wrap[0].style.setProperty('--mxchat-menu-bg', cs.backgroundColor);
1449		- }
1450		- // Bot text color usually lives on a child div, not .bot-message itself.
1451		- var $textChild = $bot.find('[style*="color"]').first();
1452		- var fg = ($textChild.length ? window.getComputedStyle($textChild[0]).color : cs.color);
1453		- if (fg) $wrap[0].style.setProperty('--mxchat-menu-fg', fg);
1454		-}
1455		-
1456		-// One-time per-widget init: renders menu items, wires open/close,
1457		-// outside-click, Escape, and arrow-key navigation. If no items, hides the trigger.
1458		-function mxchatInitHeaderMenu(botId) {
1459		- var $wrap = $('.mxchat-header-menu-wrap[data-bot-id="' + botId + '"]').first();
1460		- if (!$wrap.length || $wrap.data('mxchatMenuReady')) return;
1461		-
1462		- var $trigger = $wrap.find('.mxchat-menu-trigger');
1463		- var $menu = $wrap.find('.mxchat-header-menu');
1464		- var items = mxchatGetHeaderMenuItems(botId);
1465		-
1466		- // Initial color sync — covers normal page load.
1467		- mxchatSyncMenuColors(botId, $wrap);
1468		-
1469		- if (!items.length) {
1470		- $trigger.hide();
1471		- $menu.hide();
1472		- $wrap.data('mxchatMenuReady', true);
1473		- return;
1474		- }
1475		-
1476		- // Build the menu items.
1477		- $menu.empty();
1478		- items.forEach(function(item, idx) {
1479		- var $btn = $('<button>', {
1480		- type: 'button',
1481		- 'class': 'mxchat-menu-item',
1482		- 'role': 'menuitem',
1483		- 'tabindex': '-1',
1484		- 'data-menu-id': item.id,
1485		- html: '<span class="mxchat-menu-item-icon">' + item.icon + '</span>' +
1486		- '<span class="mxchat-menu-item-label"></span>'
1487		- });
1488		- $btn.find('.mxchat-menu-item-label').text(item.label);
1489		- $btn.on('click', function(e) {
1490		- e.preventDefault();
1491		- e.stopPropagation();
1492		- closeMenu();
1493		- try { item.action(); } catch (err) { /* no-op */ }
1494		- });
1495		- $menu.append($btn);
1496		- });
1497		-
1498		- function openMenu() {
1499		- // Re-sync each open in case the active theme changed since init.
1500		- mxchatSyncMenuColors(botId, $wrap);
1501		- $menu.prop('hidden', false).attr('aria-hidden', 'false').addClass('is-open');
1502		- $trigger.attr('aria-expanded', 'true');
1503		- // Focus the first item for keyboard users
1504		- setTimeout(function() {
1505		- $menu.find('.mxchat-menu-item').first().attr('tabindex', '0').trigger('focus');
1506		- }, 0);
1507		- }
1508		- function closeMenu(returnFocus) {
1509		- $menu.prop('hidden', true).attr('aria-hidden', 'true').removeClass('is-open');
1510		- $trigger.attr('aria-expanded', 'false');
1511		- $menu.find('.mxchat-menu-item').attr('tabindex', '-1');
1512		- if (returnFocus) $trigger.trigger('focus');
1513		- }
1514		-
1515		- // Toggle on trigger click — stop propagation so the .chatbot-top-bar
1516		- // click-to-collapse handler does not fire.
1517		- $trigger.on('click', function(e) {
1518		- e.preventDefault();
1519		- e.stopPropagation();
1520		- if ($menu.hasClass('is-open')) closeMenu();
1521		- else openMenu();
1522		- });
1523		-
1524		- // Don't let clicks inside the menu bubble to the top-bar collapse handler.
1525		- $menu.on('click', function(e) {
1526		- e.stopPropagation();
1527		- });
1528		-
1529		- // Outside click closes the menu.
1530		- $(document).on('click.mxchatMenu-' + botId, function(e) {
1531		- if (!$menu.hasClass('is-open')) return;
1532		- if ($wrap.has(e.target).length || $wrap.is(e.target)) return;
1533		- closeMenu();
1534		- });
1535		-
1536		- // Keyboard: Escape closes and returns focus; arrow keys move focus; Enter activates.
1537		- $menu.on('keydown', '.mxchat-menu-item', function(e) {
1538		- var $items = $menu.find('.mxchat-menu-item');
1539		- var idx = $items.index(this);
1540		- if (e.key === 'Escape') {
1541		- e.preventDefault();
1542		- closeMenu(true);
1543		- } else if (e.key === 'ArrowDown') {
1544		- e.preventDefault();
1545		- var $next = $items.eq((idx + 1) % $items.length);
1546		- $items.attr('tabindex', '-1');
1547		- $next.attr('tabindex', '0').trigger('focus');
1548		- } else if (e.key === 'ArrowUp') {
1549		- e.preventDefault();
1550		- var $prev = $items.eq((idx - 1 + $items.length) % $items.length);
1551		- $items.attr('tabindex', '-1');
1552		- $prev.attr('tabindex', '0').trigger('focus');
1553		- } else if (e.key === 'Enter' || e.key === ' ') {
1554		- e.preventDefault();
1555		- $(this).trigger('click');
1556		- }
1557		- });
1558		- $trigger.on('keydown', function(e) {
1559		- if (e.key === 'Escape' && $menu.hasClass('is-open')) {
1560		- e.preventDefault();
1561		- closeMenu(true);
1562		- } else if ((e.key === 'ArrowDown' || e.key === 'Enter' || e.key === ' ') && !$menu.hasClass('is-open')) {
1563		- e.preventDefault();
1564		- openMenu();
1565		- }
1566		- });
1567		-
1568		- $wrap.data('mxchatMenuReady', true);
1569		-}
1570		-
1571		-// Initialize header menus for every rendered widget on DOM ready.
1572		-$(function() {
1573		- $('.mxchat-header-menu-wrap').each(function() {
1574		- var botId = $(this).data('bot-id');
1575		- if (botId) mxchatInitHeaderMenu(botId);
1576		- });
1577		-});
1578		-
	1189	+
1579	1190	function appendMessage(sender, messageText = '', messageHtml = '', images = [], isTemporary = false, botId = 'default') {
1580	1191	try {
1581	1192	// Determine styles based on sender type
1582	1193	let messageClass, bgColor, fontColor;
		@@ -1614,12 +1225,17 @@
1614	1225	'margin-bottom': '1em'
1615	1226	});
1616	1227	}
1617	1228
1618		- // Process the message content - always run linkify to convert markdown
1619		- // links and format text. linkify() handles existing HTML safely via
1620		- // negative lookaheads that skip URLs already inside <a> tags.
1621		- let fullMessage = linkify(messageText);
	1229	+ // Process the message content based on sender
	1230	+ let fullMessage;
	1231	+ if (sender === "user") {
	1232	+ // For user messages, apply linkify after sanitization
	1233	+ fullMessage = linkify(messageText);
	1234	+ } else {
	1235	+ // For bot/agent messages, preserve HTML
	1236	+ fullMessage = messageText;
	1237	+ }
1622	1238
1623	1239	// Add images if provided
1624	1240	if (images && images.length > 0) {
1625	1241	fullMessage += '<div class="image-gallery" dir="auto">';
		@@ -1668,12 +1284,8 @@
1668	1284	if (lastUserMessage.length) {
1669	1285	scrollElementToTop(lastUserMessage, botId);
1670	1286	}
1671	1287	}
1672		-
1673		- if ((sender === "bot" || sender === "agent") && !isTemporary) {
1674		- if (typeof mxchatInitHeaderMenu === 'function') mxchatInitHeaderMenu(botId);
1675		- }
1676	1288	});
1677	1289
1678	1290	if (messageText.id) {
1679	1291	var instance = MxChatInstances.get(botId);
		@@ -1758,12 +1370,26 @@
1758	1370	bgColor = botMessageBgColor;
1759	1371	fontColor = botMessageFontColor;
1760	1372	}
1761	1373
1762		- // Always run linkify to convert markdown links and format text.
1763		- // linkify() already handles existing HTML (its URL patterns use negative lookaheads
1764		- // to avoid double-processing URLs that are already inside <a> tags).
1765		- var fullMessage = linkify(responseText);
	1374	+ // FIXED: Only linkify if response doesn't already contain HTML links or tags
	1375	+ // This prevents double-processing of URLs that are already formatted as HTML
	1376	+ var fullMessage;
	1377	+ if (sender === "user") {
	1378	+ // Always linkify user messages (they're plain text)
	1379	+ fullMessage = linkify(responseText);
	1380	+ } else {
	1381	+ // For bot/agent messages, check if HTML already exists
	1382	+ if (responseText.includes('<a href=') || responseText.includes('</a>') ||
	1383	+ responseText.includes('<img') || responseText.includes('<div') ||
	1384	+ responseText.includes('<p>') || responseText.includes('<br>')) {
	1385	+ // Response already has HTML, don't process it
	1386	+ fullMessage = responseText;
	1387	+ } else {
	1388	+ // Plain text response, apply linkify
	1389	+ fullMessage = linkify(responseText);
	1390	+ }
	1391	+ }
1766	1392
1767	1393	if (responseHtml) {
1768	1394	// Only add line breaks if there's actual text content before the HTML
1769	1395	if (fullMessage && fullMessage.trim()) {
		@@ -1820,12 +1446,8 @@
1820	1446	}
1821	1447
1822	1448	// Re-enable chat input after response is displayed
1823	1449	enableChatInput(botId);
1824		-
1825		- if (sender === "bot" || sender === "agent") {
1826		- if (typeof mxchatInitHeaderMenu === 'function') mxchatInitHeaderMenu(botId);
1827		- }
1828	1450	} else {
1829	1451	appendMessage(sender, responseText, responseHtml, images, false, botId);
1830	1452	// Re-enable chat input after response is displayed
1831	1453	enableChatInput(botId);
		@@ -1834,15 +1456,8 @@
1834	1456
1835	1457
1836	1458	function appendThinkingMessage(botId) {
1837	1459	botId = botId || 'default';
1838		-
1839		- // Don't show thinking dots in live agent mode - message is just forwarded to a human
1840		- var indicator = getElementDOM(botId, 'chat-mode-indicator');
1841		- if (indicator && indicator.textContent === 'Live Agent') {
1842		- return;
1843		- }
1844		-
1845	1460	var $chatBox = getElement(botId, 'chat-box');
1846	1461
1847	1462	// Remove any existing thinking dots in this bot's chat first
1848	1463	$chatBox.find('.thinking-dots').remove();
		@@ -1864,9 +1479,9 @@
1864	1479	'</div>' +
1865	1480	'</div>';
1866	1481
1867	1482	// Append the thinking dots to this bot's chat container - skip inline colors if AI theme is active
1868		- var messageStyle = skipColors ? '' : ' style="background-color: ' + botMessageBgColor + '; color: ' + botMessageFontColor + ';"';
	1483	+ var messageStyle = skipColors ? '' : ' style="background-color: ' + botMessageBgColor + ';"';
1869	1484	$chatBox.append('<div class="bot-message temporary-message"' + messageStyle + '>' + thinkingHtml + '</div>');
1870	1485	scrollToBottom(botId);
1871	1486	}
1872	1487
		@@ -1872,11 +1487,9 @@
1872	1487
1873	1488	function removeThinkingDots(botId) {
1874	1489	botId = botId || 'default';
1875	1490	var $chatBox = getElement(botId, 'chat-box');
1876		- // Remove by temporary-message class first, then fall back to any bot-message containing thinking dots
1877	1491	$chatBox.find('.thinking-dots').closest('.temporary-message').remove();
1878		- $chatBox.find('.bot-message .thinking-dots').closest('.bot-message').remove();
1879	1492	}
1880	1493
1881	1494	// ====================================
1882	1495	// TEXT FORMATTING & PROCESSING
		@@ -1910,12 +1523,9 @@
1910	1523	processedText = formatTextStyling(processedText);
1911	1524
1912	1525	// Process code blocks BEFORE processing links
1913	1526	processedText = formatCodeBlocks(processedText);
1914		-
1915		- // Process markdown tables BEFORE converting newlines to paragraphs
1916		- processedText = formatMarkdownTables(processedText);
1917		-
	1527	+
1918	1528	// NOW convert to paragraphs
1919	1529	processedText = convertNewlinesToBreaks(processedText);
1920	1530
1921	1531	// IMPORTANT: Handle citation-style brackets FIRST [URL]
		@@ -1928,63 +1538,37 @@
1928	1538	// Return as a proper link without the brackets
1929	1539	return `<a href="${safeUrl}" target="${linkTarget}">${cleanUrl}</a>`;
1930	1540	});
1931	1541
1932		- // Process markdown links: [text](url) and [](url)
1933		- // Uses balanced parenthesis matching to handle URLs containing parens
1934		- // (e.g. PDF filenames with dates like (2025-08-28).pdf)
1935		- processedText = (function(input) {
1936		- var result = '';
1937		- var i = 0;
1938		- while (i < input.length) {
1939		- // Look for [ at current position
1940		- if (input[i] === '[') {
1941		- // Find closing ]
1942		- var closeBracket = input.indexOf(']', i + 1);
1943		- if (closeBracket === -1 || closeBracket + 1 >= input.length || input[closeBracket + 1] !== '(') {
1944		- result += input[i];
1945		- i++;
1946		- continue;
1947		- }
1948		- var linkText = input.substring(i + 1, closeBracket);
1949		- // Check if URL starts with http
1950		- var urlStart = closeBracket + 2;
1951		- if (!input.substring(urlStart).match(/^https?:\/\//)) {
1952		- result += input[i];
1953		- i++;
1954		- continue;
1955		- }
1956		- // Find balanced closing paren
1957		- var depth = 1;
1958		- var j = urlStart;
1959		- while (j < input.length && depth > 0) {
1960		- if (input[j] === '(') depth++;
1961		- else if (input[j] === ')') depth--;
1962		- if (depth > 0) j++;
1963		- }
1964		- if (depth !== 0) {
1965		- result += input[i];
1966		- i++;
1967		- continue;
1968		- }
1969		- var url = input.substring(urlStart, j);
1970		- var cleanUrl = url.replace(/[\].,;!?]+$/, '');
1971		- var encodedUrl = safeEncodeUrl(cleanUrl);
1972		- if (!linkText || !linkText.trim()) {
1973		- result += '<a href="' + encodedUrl + '" target="' + linkTarget + '">' + cleanUrl + '</a>';
1974		- } else {
1975		- var safeText = sanitizeUserInput(linkText);
1976		- result += '<a href="' + encodedUrl + '" target="' + linkTarget + '">' + safeText + '</a>';
1977		- }
1978		- i = j + 1; // Skip past the closing )
1979		- } else {
1980		- result += input[i];
1981		- i++;
1982		- }
	1542	+ // Process proper markdown links with text: [text](url)
	1543	+ // This MUST have non-empty text in the first brackets
	1544	+ const markdownLinkPattern = /\[([^\]]+)\]\((https?:\/\/[^\s)]+)\)/g;
	1545	+ processedText = processedText.replace(markdownLinkPattern, (match, text, url) => {
	1546	+ // Make sure we have actual text (not just whitespace)
	1547	+ if (!text || !text.trim()) {
	1548	+ // If no text, treat the URL as the text
	1549	+ let cleanUrl = url.replace(/[.,;!?]+$/, '');
	1550	+ const safeUrl = safeEncodeUrl(cleanUrl);
	1551	+ return `<a href="${safeUrl}" target="${linkTarget}">${cleanUrl}</a>`;
1983	1552	}
1984		- return result;
1985		- })(processedText);
	1553	+
	1554	+ // Clean the URL
	1555	+ let cleanUrl = url.replace(/[\].,;!?]+$/, '');
	1556	+ const safeUrl = safeEncodeUrl(cleanUrl);
	1557	+ const safeText = sanitizeUserInput(text);
	1558	+ return `<a href="${safeUrl}" target="${linkTarget}">${safeText}</a>`;
	1559	+ });
1986	1560
	1561	+ // Handle empty markdown links: [](url)
	1562	+ // This is a specific case where there's no text
	1563	+ const emptyMarkdownPattern = /\[\]\((https?:\/\/[^\s)]+)\)/g;
	1564	+ processedText = processedText.replace(emptyMarkdownPattern, (match, url) => {
	1565	+ let cleanUrl = url.replace(/[.,;!?]+$/, '');
	1566	+ const safeUrl = safeEncodeUrl(cleanUrl);
	1567	+ // Use the URL itself as the link text
	1568	+ return `<a href="${safeUrl}" target="${linkTarget}">${cleanUrl}</a>`;
	1569	+ });
	1570	+
1987	1571	// Process phone numbers: [text](tel:number)
1988	1572	const phonePattern = /\[([^\]]+)\]\((tel:[\d+\-\s()]+)\)/g;
1989	1573	processedText = processedText.replace(phonePattern, (match, text, phone) => {
1990	1574	const safePhone = safeEncodeUrl(phone);
		@@ -2136,78 +1720,9 @@
2136	1720	});
2137	1721
2138	1722	return text;
2139	1723	}
2140		-
2141		- function formatMarkdownTables(text) {
2142		- var lines = text.split('\n');
2143		- var result = [];
2144		- var i = 0;
2145		-
2146		- while (i < lines.length) {
2147		- // Check for a table: current line has pipes AND next line is a separator row
2148		- if (i + 1 < lines.length &&
2149		- lines[i].indexOf('|') !== -1 &&
2150		- /^\s*\|?[\s\-:]+(\|[\s\-:]+)+\|?\s*$/.test(lines[i + 1])) {
2151		-
2152		- var tableLines = [];
2153		- var headerLine = lines[i];
2154		- var separatorLine = lines[i + 1];
2155		- tableLines.push(headerLine);
2156		- tableLines.push(separatorLine);
2157		-
2158		- // Collect remaining table rows
2159		- var j = i + 2;
2160		- while (j < lines.length && lines[j].indexOf('|') !== -1 && lines[j].trim() !== '') {
2161		- tableLines.push(lines[j]);
2162		- j++;
2163		- }
2164		-
2165		- // Parse alignment from separator row
2166		- var sepCells = separatorLine.split('|').filter(function(c) { return c.trim() !== ''; });
2167		- var alignments = sepCells.map(function(cell) {
2168		- var trimmed = cell.trim();
2169		- if (trimmed.charAt(0) === ':' && trimmed.charAt(trimmed.length - 1) === ':') return 'center';
2170		- if (trimmed.charAt(trimmed.length - 1) === ':') return 'right';
2171		- return 'left';
2172		- });
2173		-
2174		- // Build HTML table
2175		- var html = '<div class="mxchat-table-wrapper"><table class="mxchat-table">';
2176		-
2177		- // Header row
2178		- var headerCells = tableLines[0].split('|').filter(function(c) { return c.trim() !== ''; });
2179		- html += '<thead><tr>';
2180		- headerCells.forEach(function(cell, idx) {
2181		- var align = alignments[idx] || 'left';
2182		- html += '<th style="text-align:' + align + '">' + cell.trim() + '</th>';
2183		- });
2184		- html += '</tr></thead>';
2185		-
2186		- // Body rows
2187		- html += '<tbody>';
2188		- for (var r = 2; r < tableLines.length; r++) {
2189		- var rowCells = tableLines[r].split('|').filter(function(c) { return c.trim() !== ''; });
2190		- html += '<tr>';
2191		- rowCells.forEach(function(cell, idx) {
2192		- var align = alignments[idx] || 'left';
2193		- html += '<td style="text-align:' + align + '">' + cell.trim() + '</td>';
2194		- });
2195		- html += '</tr>';
2196		- }
2197		- html += '</tbody></table></div>';
2198		-
2199		- result.push(html);
2200		- i = j;
2201		- } else {
2202		- result.push(lines[i]);
2203		- i++;
2204		- }
2205		- }
2206		-
2207		- return result.join('\n');
2208		- }
2209		-
	1724	+
2210	1725	function sanitizeUserInput(text) {
2211	1726	const div = document.createElement('div');
2212	1727	div.textContent = text;
2213	1728	return div.innerHTML;
		@@ -2278,14 +1793,13 @@
2278	1793	requestAnimationFrame(smoothScroll);
2279	1794	}
2280	1795	}
2281	1796
2282		- function scrollElementToTop(element, botId, topOffset) {
	1797	+ function scrollElementToTop(element, botId) {
2283	1798	botId = botId || 'default';
2284		- topOffset = (typeof topOffset === 'number') ? topOffset : 2;
2285	1799	var chatBox = getElement(botId, 'chat-box');
2286	1800	var elementTop = element.position().top + chatBox.scrollTop();
2287		- chatBox.animate({ scrollTop: Math.max(0, elementTop - topOffset) }, 500);
	1801	+ chatBox.animate({ scrollTop: elementTop }, 500);
2288	1802	}
2289	1803
2290	1804	function showChatWidget(botId) {
2291	1805	botId = botId || 'default';
		@@ -2429,12 +1943,15 @@
2429	1943	// LIVE AGENT FUNCTIONALITY
2430	1944	// ====================================
2431	1945
2432	1946	function startPolling(botId) {
	1947	+ console.log('[MxChat] startPolling called for botId:', botId);
2433	1948	botId = botId || 'default';
2434	1949	var instance = MxChatInstances.get(botId);
2435	1950	// Clear any existing interval first
2436	1951	stopPolling(botId);
	1952	+ // Start new polling interval
	1953	+ console.log('[MxChat] Starting polling interval (5s) for botId:', botId);
2437	1954	instance.pollingInterval = setInterval(function() {
2438	1955	checkForAgentMessages(botId);
2439	1956	}, 5000);
2440	1957	}
		@@ -2439,17 +1956,20 @@
2439	1956	}, 5000);
2440	1957	}
2441	1958
2442	1959	function stopPolling(botId) {
	1960	+ console.log('[MxChat] stopPolling called for botId:', botId);
2443	1961	botId = botId || 'default';
2444	1962	var instance = MxChatInstances.get(botId);
2445	1963	if (instance.pollingInterval) {
2446	1964	clearInterval(instance.pollingInterval);
2447	1965	instance.pollingInterval = null;
	1966	+ console.log('[MxChat] Polling stopped for botId:', botId);
2448	1967	}
2449	1968	}
2450	1969
2451	1970	function checkForAgentMessages(botId) {
	1971	+ console.log('[MxChat] checkForAgentMessages called for botId:', botId);
2452	1972	botId = botId || 'default';
2453	1973	var instance = MxChatInstances.get(botId);
2454	1974	const sessionId = getChatSession(botId);
2455	1975	$.ajax({
		@@ -2475,12 +1995,8 @@
2475	1995	instance.processedMessageIds.add(message.id);
2476	1996	}
2477	1997	});
2478	1998
2479		- if (hasNewMessage) {
2480		- enableChatInput(botId);
2481		- }
2482		-
2483	1999	var $floatingChatbot = getElement(botId, 'floating-chatbot');
2484	2000	if (hasNewMessage && $floatingChatbot.hasClass('hidden')) {
2485	2001	showNotification(botId);
2486	2002	}
		@@ -2486,13 +2002,8 @@
2486	2002	}
2487	2003
2488	2004	scrollToBottom(botId, true);
2489	2005	}
2490		-
2491		- // Handle chat mode transitions (e.g. agent ended chat via !endchat)
2492		- if (response.success && response.data?.chat_mode) {
2493		- updateChatModeIndicator(response.data.chat_mode, botId);
2494		- }
2495	2006	},
2496	2007	error: function (xhr, status, error) {
2497	2008	// Polling error - silently continue
2498	2009	}
		@@ -2502,29 +2013,20 @@
2502	2013	// ====================================
2503	2014	// CHAT HISTORY & PERSISTENCE
2504	2015	// ====================================
2505	2016
2506		-function loadChatHistory(botId, onComplete) {
	2017	+function loadChatHistory(botId) {
2507	2018	botId = botId || 'default';
2508	2019	var instance = MxChatInstances.get(botId);
2509	2020
2510	2021	// Prevent duplicate loading
2511	2022	if (instance.chatHistoryLoaded) {
2512		- if (onComplete) onComplete();
2513	2023	return;
2514	2024	}
2515	2025
2516		- // Use getChatSession which returns null if no session exists (does NOT create one)
2517	2026	var sessionId = getChatSession(botId);
2518	2027	var chatPersistenceEnabled = mxchatChat.chat_persistence_toggle === 'on';
2519	2028
2520		- // No session yet — nothing to load. History will load after first message via ensureSession.
2521		- if (!sessionId) {
2522		- instance.chatHistoryLoaded = true;
2523		- if (onComplete) onComplete();
2524		- return;
2525		- }
2526		-
2527	2029	if (chatPersistenceEnabled && sessionId) {
2528	2030	$.ajax({
2529	2031	url: mxchatChat.ajax_url,
2530	2032	type: 'POST',
		@@ -2535,12 +2037,11 @@
2535	2037	},
2536	2038	success: function(response) {
2537	2039	// Handle session reset (IP changed while user was away)
2538	2040	if (response.success === false && response.data && response.data.action === 'reset_session') {
2539		- // Silent reset — new session but don't clear UI
2540		- MxChatInstances.silentResetSession(botId);
	2041	+ // Silently reset session - user will start fresh
	2042	+ resetChatSession(botId);
2541	2043	instance.chatHistoryLoaded = true; // Prevent retry loop
2542		- if (onComplete) onComplete();
2543	2044	return;
2544	2045	}
2545	2046
2546	2047	// Check if the response indicates success
		@@ -2596,19 +2097,9 @@
2596	2097	var content = message.content;
2597	2098	content = content.replace(/\\'/g, "'").replace(/\\"/g, '"');
2598	2099	content = decodeHTMLEntities(content);
2599	2100
2600		- // Skip linkify for messages containing structured HTML
2601		- // (forms, product cards, galleries, etc.) to avoid
2602		- // markdown formatting corrupting HTML attributes
2603		- // (e.g. underscores in name="field_name" becoming <em> tags)
2604		- if (content.includes("mxchat-product-card") ||
2605		- content.includes("mxchat-image-gallery") ||
2606		- content.includes("mxchat-featured-products") ||
2607		- content.includes("<form") ||
2608		- content.includes("<input") ||
2609		- content.includes("<select") ||
2610		- content.includes("<textarea")) {
	2101	+ if (content.includes("mxchat-product-card") || content.includes("mxchat-image-gallery")) {
2611	2102	messageElement.html(content);
2612	2103	} else {
2613	2104	var formattedContent = linkify(content);
2614	2105	messageElement.html(formattedContent);
		@@ -2648,17 +2139,13 @@
2648	2139	instance.chatHistoryLoaded = true;
2649	2140	}
2650	2141	}
2651	2142	}
2652		- if (onComplete) onComplete();
2653	2143	},
2654	2144	error: function(xhr, status, error) {
2655	2145	// Error loading chat history - silently continue
2656		- if (onComplete) onComplete();
2657	2146	}
2658	2147	});
2659		- } else {
2660		- if (onComplete) onComplete();
2661	2148	}
2662	2149	}
2663	2150
2664	2151
		@@ -2834,35 +2321,45 @@
2834	2321	// ====================================
2835	2322
2836	2323	function checkPreChatDismissal(botId) {
2837	2324	botId = botId || 'default';
2838		- try {
2839		- var dismissedAt = localStorage.getItem('mxchat_pre_chat_dismissed_' + botId);
2840		- if (dismissedAt) {
2841		- // Re-show after 24 hours
2842		- var elapsed = Date.now() - parseInt(dismissedAt, 10);
2843		- if (elapsed < 86400000) {
	2325	+ $.ajax({
	2326	+ url: mxchatChat.ajax_url,
	2327	+ type: 'POST',
	2328	+ data: {
	2329	+ action: 'mxchat_check_pre_chat_message_status',
	2330	+ _ajax_nonce: mxchatChat.nonce
	2331	+ },
	2332	+ success: function(response) {
	2333	+ if (response.success && !response.data.dismissed) {
	2334	+ getElement(botId, 'pre-chat-message').fadeIn(250);
	2335	+ } else {
2844	2336	getElement(botId, 'pre-chat-message').hide();
2845		- return;
2846	2337	}
2847		- // Expired — clear and show again
2848		- localStorage.removeItem('mxchat_pre_chat_dismissed_' + botId);
	2338	+ },
	2339	+ error: function() {
	2340	+ // Error checking pre-chat dismissal - silently continue
2849	2341	}
2850		- getElement(botId, 'pre-chat-message').fadeIn(250);
2851		- } catch (e) {
2852		- // localStorage unavailable — show the message
2853		- getElement(botId, 'pre-chat-message').fadeIn(250);
2854		- }
	2342	+ });
2855	2343	}
2856	2344
2857	2345	function handlePreChatDismissal(botId) {
2858	2346	botId = botId || 'default';
2859	2347	getElement(botId, 'pre-chat-message').fadeOut(200);
2860		- try {
2861		- localStorage.setItem('mxchat_pre_chat_dismissed_' + botId, String(Date.now()));
2862		- } catch (e) {
2863		- // localStorage unavailable — dismissal won't persist
2864		- }
	2348	+ $.ajax({
	2349	+ url: mxchatChat.ajax_url,
	2350	+ type: 'POST',
	2351	+ data: {
	2352	+ action: 'mxchat_dismiss_pre_chat_message',
	2353	+ _ajax_nonce: mxchatChat.nonce
	2354	+ },
	2355	+ success: function() {
	2356	+ $('#pre-chat-message').hide();
	2357	+ },
	2358	+ error: function() {
	2359	+ // Error dismissing pre-chat message - silently continue
	2360	+ }
	2361	+ });
2865	2362	}
2866	2363
2867	2364
2868	2365	// ====================================
		@@ -2929,26 +2426,8 @@
2929	2426	$(this).addClass('hidden');
2930	2427	$badge.hide(); // Hide notification when opening chat
2931	2428	disableScroll();
2932	2429	$preChat.fadeOut(250);
2933		-
2934		- // Load chat history for returning visitors (persistence)
2935		- var chatPersistenceEnabled = typeof mxchatChat !== 'undefined' && mxchatChat.chat_persistence_toggle === 'on';
2936		- if (chatPersistenceEnabled) {
2937		- MxChatInstances.ensureSession(botId);
2938		- }
2939		-
2940		- // Deferred email check — only on first widget open
2941		- var emailBlocker = getElementDOM(botId, 'email-blocker');
2942		- var instance = MxChatInstances.get(botId);
2943		- if (emailBlocker && !instance.emailCheckDone) {
2944		- instance.emailCheckDone = true;
2945		- resolveEmailState(botId);
2946		- } else if (!emailBlocker) {
2947		- // No email collection — still route through showChatContainerForBot
2948		- // so the loader is shown while chat history loads
2949		- showChatContainerForBot(botId);
2950		- }
2951	2430	} else {
2952	2431	$chatbot.removeClass('visible').addClass('hidden');
2953	2432	$(this).removeClass('hidden');
2954	2433	enableScroll();
		@@ -2966,9 +2445,11 @@
2966	2445
2967	2446	$(document).on('click', '.close-pre-chat-message', function(e) {
2968	2447	e.stopPropagation(); // Prevent triggering the parent .pre-chat-message click
2969	2448	var botId = getBotIdFromElement(this);
2970		- handlePreChatDismissal(botId);
	2449	+ getElement(botId, 'pre-chat-message').fadeOut(200, function() {
	2450	+ $(this).remove();
	2451	+ });
2971	2452	});
2972	2453
2973	2454
2974	2455	// PDF upload button handlers - use class selector
		@@ -3009,10 +2490,8 @@
3009	2490	const sendBtn = document.getElementById('send-button');
3010	2491	const originalBtnContent = uploadBtn.innerHTML;
3011	2492
3012	2493	try {
3013		- // Wait for page-cache nonce refresh before reading mxchatChat.nonce. See plan-c5457f.
3014		- await new Promise(function(resolve) { refreshNonceIfNeeded(resolve); });
3015	2494	const formData = new FormData();
3016	2495	formData.append('action', 'mxchat_upload_pdf');
3017	2496	formData.append('pdf_file', file);
3018	2497	formData.append('session_id', sessionId);
		@@ -3076,10 +2555,8 @@
3076	2555	const sendBtn = document.getElementById('send-button');
3077	2556	const originalBtnContent = uploadBtn.innerHTML;
3078	2557
3079	2558	try {
3080		- // Wait for page-cache nonce refresh before reading mxchatChat.nonce. See plan-c5457f.
3081		- await new Promise(function(resolve) { refreshNonceIfNeeded(resolve); });
3082	2559	const formData = new FormData();
3083	2560	formData.append('action', 'mxchat_upload_word');
3084	2561	formData.append('word_file', file);
3085	2562	formData.append('session_id', sessionId);
		@@ -3173,59 +2650,8 @@
3173	2650	});
3174	2651
3175	2652
3176	2653	// ====================================
3177		-// INIT LOADER & CHAT CONTAINER HELPERS
3178		-// ====================================
3179		-// These must be outside the email collection block so they're always available
3180		-// (used by persistence loading even when email collection is off)
3181		-
3182		-function showInitLoader(botId) {
3183		- var loader = getElementDOM(botId, 'mxchat-init-loader');
3184		- if (loader) loader.style.display = 'flex';
3185		-}
3186		-
3187		-function hideInitLoader(botId) {
3188		- var loader = getElementDOM(botId, 'mxchat-init-loader');
3189		- if (loader) loader.style.display = 'none';
3190		-}
3191		-
3192		-function showEmailFormForBot(botId) {
3193		- hideInitLoader(botId);
3194		- var emailBlocker = getElementDOM(botId, 'email-blocker');
3195		- var chatContainer = getElementDOM(botId, 'chat-container');
3196		- if (emailBlocker) emailBlocker.style.display = 'flex';
3197		- if (chatContainer) chatContainer.style.display = 'none';
3198		-}
3199		-
3200		-function showChatContainerForBot(botId) {
3201		- var emailBlocker = getElementDOM(botId, 'email-blocker');
3202		- var chatContainer = getElementDOM(botId, 'chat-container');
3203		- if (emailBlocker) emailBlocker.style.display = 'none';
3204		-
3205		- var instance = MxChatInstances.get(botId);
3206		- var chatPersistenceEnabled = mxchatChat.chat_persistence_toggle === 'on';
3207		-
3208		- // If persistence is on and history hasn't loaded yet, show loader
3209		- // while history loads to prevent flash of empty chat
3210		- if (chatPersistenceEnabled && !instance.chatHistoryLoaded) {
3211		- if (chatContainer) chatContainer.style.display = 'none';
3212		- showInitLoader(botId);
3213		- loadChatHistory(botId, function() {
3214		- hideInitLoader(botId);
3215		- if (chatContainer) chatContainer.style.display = 'flex';
3216		- scrollToBottom(botId, true);
3217		- });
3218		- } else {
3219		- hideInitLoader(botId);
3220		- if (chatContainer) chatContainer.style.display = 'flex';
3221		- if (typeof loadChatHistory === 'function') {
3222		- loadChatHistory(botId);
3223		- }
3224		- }
3225		-}
3226		-
3227		-// ====================================
3228	2654	// EMAIL COLLECTION SETUP - MULTI-INSTANCE VERSION
3229	2655	// ====================================
3230	2656	// Only run email collection setup if it's enabled
3231	2657	if (mxchatChat && mxchatChat.email_collection_enabled === 'on') {
		@@ -3261,8 +2687,28 @@
3261	2687	`;
3262	2688	document.head.appendChild(style);
3263	2689	}
3264	2690
	2691	+ // Helper functions for email collection (multi-instance aware)
	2692	+ function showEmailFormForBot(botId) {
	2693	+ var emailBlocker = getElementDOM(botId, 'email-blocker');
	2694	+ var chatContainer = getElementDOM(botId, 'chat-container');
	2695	+ if (emailBlocker) emailBlocker.style.display = 'flex';
	2696	+ if (chatContainer) chatContainer.style.display = 'none';
	2697	+ }
	2698	+
	2699	+ function showChatContainerForBot(botId) {
	2700	+ var emailBlocker = getElementDOM(botId, 'email-blocker');
	2701	+ var chatContainer = getElementDOM(botId, 'chat-container');
	2702	+ if (emailBlocker) emailBlocker.style.display = 'none';
	2703	+ if (chatContainer) chatContainer.style.display = 'flex';
	2704	+
	2705	+ // Load chat history for this bot
	2706	+ if (typeof loadChatHistory === 'function') {
	2707	+ loadChatHistory(botId);
	2708	+ }
	2709	+ }
	2710	+
3265	2711	function isValidEmailAddress(email) {
3266	2712	const emailRegex = /^[^\s@]+@[^\s@]+\.[^\s@]+$/;
3267	2713	return emailRegex.test(email.trim()) && email.length <= 254;
3268	2714	}
		@@ -3384,31 +2830,11 @@
3384	2830	existingErrors.forEach(error => error.remove());
3385	2831	}
3386	2832	}
3387	2833
3388		- // Resolve email state using server-side data when available, AJAX fallback otherwise
3389		- function resolveEmailState(botId) {
3390		- if (mxchatChat.skip_email_check && mxchatChat.initial_email_state) {
3391		- if (mxchatChat.initial_email_state.show_email_form) {
3392		- showEmailFormForBot(botId);
3393		- } else {
3394		- showChatContainerForBot(botId);
3395		- }
3396		- } else {
3397		- checkSessionAndEmailForBot(botId);
3398		- }
3399		- }
3400		-
3401	2834	function checkSessionAndEmailForBot(botId) {
3402		- const sessionId = MxChatInstances.ensureSession(botId);
	2835	+ const sessionId = getChatSession(botId);
3403	2836
3404		- // Hide both panels while we check — show loader instead
3405		- var emailBlocker = getElementDOM(botId, 'email-blocker');
3406		- var chatContainer = getElementDOM(botId, 'chat-container');
3407		- if (emailBlocker) emailBlocker.style.display = 'none';
3408		- if (chatContainer) chatContainer.style.display = 'none';
3409		- showInitLoader(botId);
3410		-
3411	2837	fetch(mxchatChat.ajax_url, {
3412	2838	method: 'POST',
3413	2839	headers: {
3414	2840	'Content-Type': 'application/x-www-form-urlencoded',
		@@ -3456,9 +2882,9 @@
3456	2882	var emailInput = getElementDOM(botId, 'user-email');
3457	2883	var nameInput = getElementDOM(botId, 'user-name');
3458	2884	var userEmail = emailInput ? emailInput.value.trim() : '';
3459	2885	var userName = nameInput ? nameInput.value.trim() : '';
3460		- var sessionId = MxChatInstances.ensureSession(botId);
	2886	+ var sessionId = getChatSession(botId);
3461	2887
3462	2888	// Validate email
3463	2889	if (!userEmail) {
3464	2890	showEmailError(botId, 'Please enter your email address.');
		@@ -3581,27 +3007,25 @@
3581	3007	}
3582	3008	});
3583	3009
3584	3010	// Initialize email check for all bot instances
3585		- // For floating bots: defer until widget is opened (zero passive AJAX)
3586		- // For embedded bots: check immediately since the form is visible
3587	3011	$('.mxchat-chatbot-wrapper').each(function() {
3588	3012	var botId = $(this).data('bot-id') || 'default';
3589	3013	var emailBlocker = getElementDOM(botId, 'email-blocker');
3590	3014
	3015	+ // Only check if email blocker exists for this bot
3591	3016	if (emailBlocker) {
3592		- if (isEmbeddedBot(botId)) {
3593		- // Embedded bots are always visible — check now
3594		- resolveEmailState(botId);
	3017	+ if (mxchatChat.skip_email_check && mxchatChat.initial_email_state) {
	3018	+ if (mxchatChat.initial_email_state.show_email_form) {
	3019	+ showEmailFormForBot(botId);
	3020	+ } else {
	3021	+ showChatContainerForBot(botId);
	3022	+ }
	3023	+ } else {
	3024	+ setTimeout(function() {
	3025	+ checkSessionAndEmailForBot(botId);
	3026	+ }, 100);
3595	3027	}
3596		- // Floating bots: handled in the widget open handler
3597		- } else if (isEmbeddedBot(botId)) {
3598		- // Embedded bot, no email collection — load history with loader
3599		- var chatPersistenceEnabled = typeof mxchatChat !== 'undefined' && mxchatChat.chat_persistence_toggle === 'on';
3600		- if (chatPersistenceEnabled) {
3601		- MxChatInstances.ensureSession(botId);
3602		- showChatContainerForBot(botId);
3603		- }
3604	3028	}
3605	3029	});
3606	3030	}
3607	3031
		@@ -3611,32 +3035,39 @@
3611	3035	var $chatbot = getElement(botId, 'floating-chatbot');
3612	3036	if ($chatbot.hasClass('hidden')) {
3613	3037	$chatbot.removeClass('hidden').addClass('visible');
3614	3038	getElement(botId, 'floating-chatbot-button').addClass('hidden');
3615		- handlePreChatDismissal(botId);
	3039	+ $(this).fadeOut(250); // Hide pre-chat message
3616	3040	disableScroll(); // Disable scroll when chatbot opens
	3041	+ }
	3042	+ });
3617	3043
3618		- // Load chat history for returning visitors (persistence)
3619		- var chatPersistenceEnabled = typeof mxchatChat !== 'undefined' && mxchatChat.chat_persistence_toggle === 'on';
3620		- if (chatPersistenceEnabled) {
3621		- MxChatInstances.ensureSession(botId);
3622		- }
	3044	+ // Dismiss pre-chat message via close button - handled by event delegation above at line ~2376
	3045	+ // This is a fallback for legacy support
	3046	+ $(document).on('click', '.close-pre-chat-message', function() {
	3047	+ var botId = getBotIdFromElement(this);
	3048	+ var $preChat = getElement(botId, 'pre-chat-message');
	3049	+ $preChat.fadeOut(200); // Hide the message
3623	3050
3624		- // Deferred email check — only on first widget open
3625		- var emailBlocker = getElementDOM(botId, 'email-blocker');
3626		- var instance = MxChatInstances.get(botId);
3627		- if (emailBlocker && !instance.emailCheckDone) {
3628		- instance.emailCheckDone = true;
3629		- resolveEmailState(botId);
3630		- } else if (!emailBlocker) {
3631		- showChatContainerForBot(botId);
	3051	+ // Send an AJAX request to set the transient flag for 24 hours
	3052	+ $.ajax({
	3053	+ url: mxchatChat.ajax_url,
	3054	+ type: 'POST',
	3055	+ data: {
	3056	+ action: 'mxchat_dismiss_pre_chat_message',
	3057	+ _ajax_nonce: mxchatChat.nonce
	3058	+ },
	3059	+ success: function() {
	3060	+ // Ensure the message is hidden after dismissal
	3061	+ $preChat.hide();
	3062	+ },
	3063	+ error: function() {
	3064	+ // Error dismissing pre-chat message - silently continue
3632	3065	}
3633		- }
	3066	+ });
3634	3067	});
3635	3068
3636		- // Legacy duplicate close handler removed — handled by single event delegation above
3637	3069
3638		-
3639	3070	function hasQuickQuestions(botId) {
3640	3071	botId = botId || 'default';
3641	3072	var questionsContainer = getElementDOM(botId, 'mxchat-popular-questions');
3642	3073	if (!questionsContainer) return false;
		@@ -3772,11 +3203,18 @@
3772	3203	});
3773	3204
3774	3205	// Initialize when document is ready
3775	3206	setFullHeight();
	3207	+ trackOriginatingPage();
3776	3208
3777		- // Note: trackOriginatingPage() and loadChatHistory() are now deferred
3778		- // until the user's first interaction via MxChatInstances.ensureSession()
	3209	+ // Only load chat history if email collection is disabled
	3210	+ if (mxchatChat.email_collection_enabled !== 'on') {
	3211	+ // Load history for all instances
	3212	+ $('.mxchat-chatbot-wrapper').each(function() {
	3213	+ var botId = $(this).data('bot-id') || 'default';
	3214	+ loadChatHistory(botId);
	3215	+ });
	3216	+ }
3779	3217
3780	3218	// Initialize chat visibility for all instances
3781	3219	$('.mxchat-chatbot-wrapper').each(function() {
3782	3220	var botId = $(this).data('bot-id') || 'default';
		@@ -3829,265 +3267,6 @@
3829	3267	}, 2000);
3830	3268	});
3831	3269	}
3832	3270	}
3833		-});
3834		-
3835		-// ============================================================================
3836		-// SATISFACTION RATING (v3.2.6)
3837		-// ============================================================================
3838		-// Per-session 👍/👎 prompt that appears in the chat-box after 60s of user
3839		-// inactivity following a bot reply. One prompt per session, deduped via
3840		-// localStorage. Disabled site-wide when mxchatChat.satisfaction_rating_enabled
3841		-// is exactly false (default ON).
3842		-jQuery(function($) {
3843		- if (typeof mxchatChat === 'undefined') return;
3844		- if (mxchatChat.satisfaction_rating_enabled === false || mxchatChat.satisfaction_rating_enabled === 'off') return;
3845		-
3846		- // wp_localize_script stringifies ints, so accept both number and numeric string.
3847		- var idleRaw = mxchatChat.satisfaction_rating_idle_seconds;
3848		- var idleSeconds = (typeof idleRaw === 'number') ? idleRaw : parseInt(idleRaw, 10);
3849		- if (!isFinite(idleSeconds)) idleSeconds = 60;
3850		- if (idleSeconds < 5) idleSeconds = 5;
3851		- if (idleSeconds > 600) idleSeconds = 600;
3852		- var IDLE_MS = idleSeconds * 1000;
3853		- var MIN_BOT_REPLIES = 2;
3854		- var ratingState = {};
3855		-
3856		- function getState(botId) {
3857		- if (!ratingState[botId]) {
3858		- ratingState[botId] = { idleTimer: null, botReplies: 0, promptShown: false, dismissed: false };
3859		- }
3860		- return ratingState[botId];
3861		- }
3862		-
3863		- function getSessionId(botId) {
3864		- if (typeof MxChatInstances !== 'undefined' && MxChatInstances.getChatSession) {
3865		- return MxChatInstances.getChatSession(botId);
3866		- }
3867		- return null;
3868		- }
3869		-
3870		- function isAlreadyRated(sessionId) {
3871		- if (!sessionId) return false;
3872		- try { return localStorage.getItem('mxchat_rated:' + sessionId) === '1'; } catch (e) { return false; }
3873		- }
3874		-
3875		- function markRated(sessionId) {
3876		- if (!sessionId) return;
3877		- try { localStorage.setItem('mxchat_rated:' + sessionId, '1'); } catch (e) {}
3878		- }
3879		-
3880		- function esc(s) {
3881		- return String(s == null ? '' : s)
3882		- .replace(/&/g, '&amp;').replace(/</g, '&lt;').replace(/>/g, '&gt;')
3883		- .replace(/"/g, '&quot;').replace(/'/g, '&#039;');
3884		- }
3885		-
3886		- // Mirror shouldSkipInlineColors so rating bubbles defer to AI-theme CSS.
3887		- function ratingSkipInlineColors(botId) {
3888		- if (mxchatChat.skip_inline_colors) return true;
3889		- var botAssignments = mxchatChat.bot_theme_assignments || {};
3890		- return botAssignments.hasOwnProperty(botId);
3891		- }
3892		-
3893		- function botBubbleStyleAttr(botId) {
3894		- if (ratingSkipInlineColors(botId)) return '';
3895		- var bg = mxchatChat.bot_message_bg_color;
3896		- var fg = mxchatChat.bot_message_font_color;
3897		- if (!bg && !fg) return '';
3898		- return ' style="background-color: ' + esc(bg || '') + '; color: ' + esc(fg || '') + ';"';
3899		- }
3900		-
3901		- function copy(key) {
3902		- var c = mxchatChat.satisfaction_rating_copy || {};
3903		- var d = {
3904		- question: 'Was this helpful?',
3905		- helpful: 'Helpful',
3906		- not_helpful: 'Not helpful',
3907		- dismiss: 'Dismiss',
3908		- thanks: 'Thanks! Anything we should improve? (optional)',
3909		- placeholder: 'Tell us what could be better…',
3910		- send: 'Send',
3911		- skip: 'Skip',
3912		- saved: 'Thanks for the feedback.'
3913		- };
3914		- return c[key] || d[key];
3915		- }
3916		-
3917		- function thumbUpSvg() {
3918		- return '<svg viewBox="0 0 24 24" width="18" height="18" fill="currentColor" aria-hidden="true"><path d="M7.493 18.75c-.425 0-.82-.236-.975-.632A7.48 7.48 0 0 1 6 15.375c0-1.75.599-3.358 1.602-4.634.151-.192.373-.309.6-.397.473-.183.89-.514 1.212-.924a9.042 9.042 0 0 1 2.861-2.4c.723-.384 1.35-.956 1.653-1.715a4.498 4.498 0 0 0 .322-1.672V2.75A.75.75 0 0 1 15 2a2.25 2.25 0 0 1 2.25 2.25c0 1.152-.26 2.243-.723 3.218-.266.558.107 1.282.725 1.282h3.126c1.026 0 1.945.694 2.054 1.715.045.422.068.85.068 1.285a11.95 11.95 0 0 1-2.649 7.521c-.388.482-.987.729-1.605.729H14.23c-.483 0-.964-.078-1.423-.23l-3.114-1.04a4.501 4.501 0 0 0-1.423-.23h-.777Z"/><path d="M2.331 10.977a11.969 11.969 0 0 0-.831 4.398 12 12 0 0 0 .52 3.507c.26.85 1.084 1.368 1.973 1.368H4.9c.445 0 .72-.498.523-.898a8.963 8.963 0 0 1-.924-3.977c0-1.708.476-3.305 1.302-4.666.245-.403-.028-.959-.5-.959H4.25c-.832 0-1.612.453-1.918 1.227Z"/></svg>';
3919		- }
3920		- function thumbDownSvg() {
3921		- return '<svg viewBox="0 0 24 24" width="18" height="18" fill="currentColor" aria-hidden="true"><path d="M15.73 5.25h1.035A7.465 7.465 0 0 1 18 9.375a7.465 7.465 0 0 1-1.235 4.125h-.148c-.806 0-1.534.446-2.031 1.08a9.04 9.04 0 0 1-2.861 2.4c-.723.384-1.35.956-1.653 1.715a4.498 4.498 0 0 0-.322 1.672V21a.75.75 0 0 1-.75.75 2.25 2.25 0 0 1-2.25-2.25c0-1.152.26-2.243.723-3.218.266-.558-.107-1.282-.725-1.282H3.622c-1.026 0-1.945-.694-2.054-1.715A12.137 12.137 0 0 1 1.5 12c0-2.848.992-5.464 2.649-7.521C4.537 3.997 5.136 3.75 5.754 3.75h4.541c.483 0 .964.078 1.423.23l3.114 1.04c.46.152.94.23 1.423.23Z"/><path d="M21.669 13.023c.536-1.362.831-2.845.831-4.398 0-1.22-.182-2.398-.52-3.507-.26-.85-1.084-1.368-1.973-1.368H19.1c-.445 0-.72.498-.523.898.591 1.2.924 2.55.924 3.977a8.958 8.958 0 0 1-1.302 4.666c-.245.403.028.959.5.959h1.053c.832 0 1.612-.453 1.918-1.227Z"/></svg>';
3922		- }
3923		-
3924		- function buildPromptHtml(botId) {
3925		- var styleAttr = botBubbleStyleAttr(botId);
3926		- return ''
3927		- + '<div class="bot-message mxchat-rating-bot-bubble"' + styleAttr + '>'
3928		- + '<div class="mxchat-rating-prompt" data-bot-id="' + esc(botId) + '" role="group" aria-label="' + esc(copy('question')) + '">'
3929		- + '<div class="mxchat-rating-question">' + esc(copy('question')) + '</div>'
3930		- + '<div class="mxchat-rating-actions">'
3931		- + '<span class="mxchat-rating-buttons">'
3932		- + '<button type="button" class="mxchat-rating-btn" data-rating="1" aria-label="' + esc(copy('helpful')) + '">' + thumbUpSvg() + '</button>'
3933		- + '<button type="button" class="mxchat-rating-btn" data-rating="-1" aria-label="' + esc(copy('not_helpful')) + '">' + thumbDownSvg() + '</button>'
3934		- + '</span>'
3935		- + '<button type="button" class="mxchat-rating-dismiss" aria-label="' + esc(copy('dismiss')) + '">×</button>'
3936		- + '</div>'
3937		- + '</div>'
3938		- + '</div>';
3939		- }
3940		-
3941		- function buildFeedbackHtml(botId, rating) {
3942		- var styleAttr = botBubbleStyleAttr(botId);
3943		- return ''
3944		- + '<div class="bot-message mxchat-rating-bot-bubble"' + styleAttr + '>'
3945		- + '<div class="mxchat-rating-feedback" data-bot-id="' + esc(botId) + '" data-rating="' + esc(String(rating)) + '">'
3946		- + '<div class="mxchat-rating-feedback-label">' + esc(copy('thanks')) + '</div>'
3947		- + '<textarea class="mxchat-rating-feedback-input" maxlength="500" placeholder="' + esc(copy('placeholder')) + '" rows="2"></textarea>'
3948		- + '<div class="mxchat-rating-feedback-actions">'
3949		- + '<button type="button" class="mxchat-rating-skip">' + esc(copy('skip')) + '</button>'
3950		- + '<button type="button" class="mxchat-rating-submit">' + esc(copy('send')) + '</button>'
3951		- + '</div>'
3952		- + '</div>'
3953		- + '</div>';
3954		- }
3955		-
3956		- function buildSavedHtml(botId) {
3957		- var styleAttr = botBubbleStyleAttr(botId);
3958		- return ''
3959		- + '<div class="bot-message mxchat-rating-bot-bubble"' + styleAttr + '>'
3960		- + '<div class="mxchat-rating-saved">' + esc(copy('saved')) + '</div>'
3961		- + '</div>';
3962		- }
3963		-
3964		- function getChatBoxByBotId(botId) {
3965		- var $byId = $('#chat-box-' + botId);
3966		- if ($byId.length) return $byId.first();
3967		- return $('.chat-box').first();
3968		- }
3969		-
3970		- function scrollChatBoxToBottom($chatBox) {
3971		- if (!$chatBox || !$chatBox.length) return;
3972		- $chatBox.scrollTop($chatBox[0].scrollHeight);
3973		- }
3974		-
3975		- function showPrompt(botId) {
3976		- var s = getState(botId);
3977		- if (s.promptShown || s.dismissed) return;
3978		- var sessionId = getSessionId(botId);
3979		- if (!sessionId) return;
3980		- if (isAlreadyRated(sessionId)) { s.promptShown = true; return; }
3981		- var $chatBox = getChatBoxByBotId(botId);
3982		- if (!$chatBox.length) return;
3983		- if ($chatBox.find('.mxchat-rating-prompt').length) { s.promptShown = true; return; }
3984		- $chatBox.append(buildPromptHtml(botId));
3985		- s.promptShown = true;
3986		- scrollChatBoxToBottom($chatBox);
3987		- }
3988		-
3989		- function submitRating(botId, rating, feedback) {
3990		- var sessionId = getSessionId(botId);
3991		- if (!sessionId) return;
3992		- $.post(mxchatChat.ajax_url, {
3993		- action: 'mxchat_save_rating',
3994		- session_id: sessionId,
3995		- bot_id: botId,
3996		- rating: rating,
3997		- feedback: feedback || ''
3998		- });
3999		- markRated(sessionId);
4000		- }
4001		-
4002		- function onBotReply(botId) {
4003		- var s = getState(botId);
4004		- s.botReplies += 1;
4005		- if (s.promptShown || s.dismissed) return;
4006		- var sessionId = getSessionId(botId);
4007		- if (sessionId && isAlreadyRated(sessionId)) { s.promptShown = true; return; }
4008		- if (s.botReplies < MIN_BOT_REPLIES) return;
4009		- if (s.idleTimer) clearTimeout(s.idleTimer);
4010		- s.idleTimer = setTimeout(function() { showPrompt(botId); }, IDLE_MS);
4011		- }
4012		-
4013		- function onUserMessage(botId) {
4014		- var s = getState(botId);
4015		- if (s.idleTimer) { clearTimeout(s.idleTimer); s.idleTimer = null; }
4016		- }
4017		-
4018		- function botIdFromChatBox(el) {
4019		- var id = el && el.id ? el.id : '';
4020		- return id.indexOf('chat-box-') === 0 ? id.substring('chat-box-'.length) : 'default';
4021		- }
4022		-
4023		- function setupObserver(chatBox) {
4024		- var botId = botIdFromChatBox(chatBox);
4025		- try {
4026		- var observer = new MutationObserver(function(mutations) {
4027		- mutations.forEach(function(m) {
4028		- for (var i = 0; i < m.addedNodes.length; i++) {
4029		- var node = m.addedNodes[i];
4030		- if (!node || node.nodeType !== 1) continue;
4031		- var $n = $(node);
4032		- if ($n.hasClass('mxchat-rating-bot-bubble') || $n.hasClass('mxchat-rating-prompt') || $n.hasClass('mxchat-rating-feedback') || $n.hasClass('mxchat-rating-saved')) continue;
4033		- if ($n.hasClass('bot-message')) onBotReply(botId); // count at insert time — streaming providers append with .temporary-message first, then remove later (childList observer can't see attr changes)
4034		- else if ($n.hasClass('user-message')) onUserMessage(botId);
4035		- }
4036		- });
4037		- });
4038		- observer.observe(chatBox, { childList: true });
4039		- } catch (e) { /* noop */ }
4040		- }
4041		-
4042		- $('.chat-box').each(function() { setupObserver(this); });
4043		-
4044		- $(document).on('click', '.mxchat-rating-btn', function(e) {
4045		- e.preventDefault();
4046		- var $btn = $(this);
4047		- var $prompt = $btn.closest('.mxchat-rating-prompt');
4048		- var $wrap = $btn.closest('.mxchat-rating-bot-bubble');
4049		- var botId = $prompt.data('bot-id') || 'default';
4050		- var rating = parseInt($btn.attr('data-rating'), 10);
4051		- if (rating !== 1 && rating !== -1) return;
4052		- submitRating(botId, rating, '');
4053		- ($wrap.length ? $wrap : $prompt).replaceWith(buildFeedbackHtml(botId, rating));
4054		- scrollChatBoxToBottom(getChatBoxByBotId(botId));
4055		- });
4056		-
4057		- $(document).on('click', '.mxchat-rating-dismiss', function(e) {
4058		- e.preventDefault();
4059		- var $prompt = $(this).closest('.mxchat-rating-prompt');
4060		- var $wrap = $(this).closest('.mxchat-rating-bot-bubble');
4061		- var botId = $prompt.data('bot-id') || 'default';
4062		- var s = getState(botId);
4063		- s.dismissed = true;
4064		- markRated(getSessionId(botId));
4065		- ($wrap.length ? $wrap : $prompt).remove();
4066		- });
4067		-
4068		- function closeFeedback($fb) {
4069		- var botId = $fb.data('bot-id') || 'default';
4070		- var $wrap = $fb.closest('.mxchat-rating-bot-bubble');
4071		- ($wrap.length ? $wrap : $fb).replaceWith(buildSavedHtml(botId));
4072		- scrollChatBoxToBottom(getChatBoxByBotId(botId));
4073		- }
4074		-
4075		- $(document).on('click', '.mxchat-rating-skip', function(e) {
4076		- e.preventDefault();
4077		- closeFeedback($(this).closest('.mxchat-rating-feedback'));
4078		- });
4079		-
4080		- $(document).on('click', '.mxchat-rating-submit', function(e) {
4081		- e.preventDefault();
4082		- var $fb = $(this).closest('.mxchat-rating-feedback');
4083		- var botId = $fb.data('bot-id') || 'default';
4084		- var rating = parseInt($fb.attr('data-rating'), 10);
4085		- if (rating !== 1 && rating !== -1) { closeFeedback($fb); return; }
4086		- var text = String($fb.find('.mxchat-rating-feedback-input').val() || '').trim();
4087		- if (text !== '') {
4088		- submitRating(botId, rating, text);
4089		- }
4090		- closeFeedback($fb);
4091		- });
4092	3271	});
4093	3272