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MxChat – AI Chatbot & Content Generation for WordPress / 3.2.0
MxChat – AI Chatbot & Content Generation for WordPress v3.2.0
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← All changes | includes/class-mxchat-admin.php +30 -840 3.2.2 → 3.2.0 View file →
@@ -54,14 +54,8 @@
54 54 add_action('admin_post_mxchat_add_intent', array($this, 'mxchat_handle_add_intent'));
55 55 add_action('admin_post_mxchat_delete_intent', array($this, 'mxchat_handle_delete_intent'));
56 56 add_action('admin_post_mxchat_edit_intent', array($this, 'mxchat_handle_edit_intent'));
57 57 add_action('wp_ajax_mxchat_export_transcripts', array($this, 'export_chat_transcripts'));
58 -
59 - // Leads tab (inside Transcripts)
60 - add_action('wp_ajax_mxchat_fetch_leads', array($this, 'mxchat_fetch_leads'));
61 - add_action('wp_ajax_mxchat_delete_leads', array($this, 'mxchat_delete_leads'));
62 - add_action('wp_ajax_mxchat_export_leads', array($this, 'mxchat_export_leads'));
63 -
64 58 add_action('admin_init', array($this, 'mxchat_transcripts_page_init'));
65 59 add_action('wp_ajax_dismiss_live_agent_notice', array($this, 'dismiss_live_agent_notice'));
66 60 add_action('wp_ajax_dismiss_theme_migration_notice', array($this, 'dismiss_theme_migration_notice'));
67 61 add_action('mxchat_cleanup_old_transcripts', array($this, 'cleanup_old_transcripts'));
@@ -1510,763 +1504,9 @@
1510 1504 fclose($output);
1511 1505 wp_die();
1512 1506 }
1513 1507
1514 -// ============================================================================
1515 -// Leads tab (inside Transcripts)
1516 -//
1517 -// Leads are derived from existing data — no dedicated table. Primary source:
1518 -// wp_mxchat_chat_transcripts rows where user_email is populated. Secondary
1519 -// source: wp_options entries `mxchat_email_{session_id}` / `mxchat_name_{sid}`
1520 -// for "orphan" leads who submitted the pre-chat form but never chatted.
1521 -// ============================================================================
1522 -
1523 1508 /**
1524 - * Fetch leads: dedup-by-email rows, stats strip, and top pages in one call.
1525 - */
1526 -public function mxchat_fetch_leads() {
1527 - if (!current_user_can('manage_options')) {
1528 - wp_send_json_error(['message' => 'Insufficient permissions']);
1529 - wp_die();
1530 - }
1531 -
1532 - global $wpdb;
1533 - $table = $wpdb->prefix . 'mxchat_chat_transcripts';
1534 -
1535 - $page = isset($_POST['page']) ? max(1, absint($_POST['page'])) : 1;
1536 - $per_page = isset($_POST['per_page']) ? min(100, max(10, absint($_POST['per_page']))) : 25;
1537 - $offset = ($page - 1) * $per_page;
1538 - $search = isset($_POST['search']) ? sanitize_text_field(wp_unslash($_POST['search'])) : '';
1539 - $date_range = isset($_POST['date_range']) ? sanitize_key($_POST['date_range']) : 'all';
1540 - $status = isset($_POST['status']) ? sanitize_key($_POST['status']) : 'all';
1541 - $page_filter = isset($_POST['page_url']) ? esc_url_raw(wp_unslash($_POST['page_url'])) : '';
1542 - $sort = isset($_POST['sort']) ? sanitize_key($_POST['sort']) : 'last_seen';
1543 - $sort_dir = (isset($_POST['sort_dir']) && $_POST['sort_dir'] === 'asc') ? 'ASC' : 'DESC';
1544 -
1545 - $date_cutoff = self::mxchat_leads_date_cutoff($date_range);
1546 - $has_page_url_column = !empty($wpdb->get_results("SHOW COLUMNS FROM $table LIKE 'originating_page_url'"));
1547 -
1548 - // Base WHERE for transcripts leads.
1549 - $where_clauses = ["user_email IS NOT NULL", "user_email != ''"];
1550 - $where_params = [];
1551 -
1552 - if ($date_cutoff) {
1553 - $where_clauses[] = 'timestamp >= %s';
1554 - $where_params[] = $date_cutoff;
1555 - }
1556 - if ($page_filter && $has_page_url_column) {
1557 - $where_clauses[] = 'originating_page_url = %s';
1558 - $where_params[] = $page_filter;
1559 - }
1560 - if ($search !== '') {
1561 - $like = '%' . $wpdb->esc_like($search) . '%';
1562 - $where_clauses[] = '(user_email LIKE %s OR user_name LIKE %s)';
1563 - $where_params[] = $like;
1564 - $where_params[] = $like;
1565 - }
1566 - $where_sql = 'WHERE ' . implode(' AND ', $where_clauses);
1567 -
1568 - // Aggregate query grouped by email.
1569 - $select_sql = $has_page_url_column
1570 - ? "SELECT user_email, MAX(timestamp) AS last_seen, MIN(timestamp) AS first_seen,
1571 - COUNT(DISTINCT session_id) AS conversation_count"
1572 - : "SELECT user_email, MAX(timestamp) AS last_seen, MIN(timestamp) AS first_seen,
1573 - COUNT(DISTINCT session_id) AS conversation_count";
1574 -
1575 - $order_column = in_array($sort, ['last_seen', 'conversation_count', 'first_seen'], true) ? $sort : 'last_seen';
1576 - $group_order_limit = " GROUP BY user_email ORDER BY {$order_column} {$sort_dir} LIMIT %d OFFSET %d";
1577 -
1578 - $transcripts_sql = $wpdb->prepare(
1579 - "{$select_sql} FROM {$table} {$where_sql}{$group_order_limit}",
1580 - array_merge($where_params, [$per_page, $offset])
1581 - );
1582 - $transcript_rows = $wpdb->get_results($transcripts_sql);
1583 -
1584 - // Count of unique transcript-based leads under the same filters.
1585 - $count_sql = $wpdb->prepare(
1586 - "SELECT COUNT(DISTINCT user_email) FROM {$table} {$where_sql}",
1587 - $where_params
1588 - );
1589 - $transcripts_lead_count = (int) $wpdb->get_var($count_sql);
1590 -
1591 - // Hydrate each row: name, latest_session_id, top page.
1592 - $leads = [];
1593 - foreach ($transcript_rows as $row) {
1594 - $detail = $has_page_url_column
1595 - ? $wpdb->get_row($wpdb->prepare(
1596 - "SELECT session_id, user_name, originating_page_url, originating_page_title
1597 - FROM {$table} WHERE user_email = %s ORDER BY timestamp DESC LIMIT 1",
1598 - $row->user_email
1599 - ))
1600 - : $wpdb->get_row($wpdb->prepare(
1601 - "SELECT session_id, user_name FROM {$table}
1602 - WHERE user_email = %s ORDER BY timestamp DESC LIMIT 1",
1603 - $row->user_email
1604 - ));
1605 -
1606 - $leads[] = [
1607 - 'email' => $row->user_email,
1608 - 'name' => isset($detail->user_name) ? (string) $detail->user_name : '',
1609 - 'conversation_count' => (int) $row->conversation_count,
1610 - 'last_seen' => $row->last_seen,
1611 - 'last_seen_display' => self::mxchat_leads_format_relative($row->last_seen),
1612 - 'first_seen' => $row->first_seen,
1613 - 'latest_session_id' => isset($detail->session_id) ? $detail->session_id : '',
1614 - 'top_page_url' => isset($detail->originating_page_url) ? $detail->originating_page_url : '',
1615 - 'top_page_title' => isset($detail->originating_page_title) ? $detail->originating_page_title : '',
1616 - 'is_orphan' => false,
1617 - 'status' => 'active',
1618 - ];
1619 - }
1620 -
1621 - // Non-transcript lead sources. Built once here, then filtered/merged based on the
1622 - // status filter below. Deduplication priority when the same email appears in multiple
1623 - // sources: transcripts > chat_deleted > orphan.
1624 - $transcripts_emails_seen = array_flip(array_map(
1625 - function ($r) { return strtolower($r['email']); },
1626 - $leads
1627 - ));
1628 -
1629 - // Chat-deleted leads: had a conversation that an admin removed. Preserved via
1630 - // mxchat_lead_del_* options, with timestamps so they respect date filters.
1631 - $chat_deleted_leads_all = [];
1632 - if ($status === 'all' || $status === 'chat_deleted') {
1633 - $chat_deleted_leads_all = self::mxchat_collect_chat_deleted_leads($search, $date_cutoff);
1634 - // Dedup: drop any chat_deleted row whose email is already in the transcripts set.
1635 - $chat_deleted_leads_all = array_values(array_filter(
1636 - $chat_deleted_leads_all,
1637 - function ($row) use ($transcripts_emails_seen) {
1638 - return !isset($transcripts_emails_seen[strtolower($row['email'])]);
1639 - }
1640 - ));
1641 - foreach ($chat_deleted_leads_all as $row) {
1642 - $transcripts_emails_seen[strtolower($row['email'])] = true;
1643 - }
1644 - }
1645 -
1646 - // Orphans: pre-chat form captures with no conversation. No timestamp, so skipped
1647 - // when a date filter is active.
1648 - $orphan_leads_all = [];
1649 - if (($status === 'all' || $status === 'orphan') && !$date_cutoff && !$page_filter) {
1650 - $orphan_leads_all = self::mxchat_collect_orphan_leads($search);
1651 - $orphan_leads_all = array_values(array_filter(
1652 - $orphan_leads_all,
1653 - function ($row) use ($transcripts_emails_seen) {
1654 - return !isset($transcripts_emails_seen[strtolower($row['email'])]);
1655 - }
1656 - ));
1657 - }
1658 -
1659 - // Apply status filter to the transcripts-derived list.
1660 - if ($status === 'orphan' || $status === 'chat_deleted') {
1661 - $leads = [];
1662 - $transcripts_lead_count = 0;
1663 - }
1664 -
1665 - // Stitch the current page from the three buckets in priority order.
1666 - $total_count = $transcripts_lead_count + count($chat_deleted_leads_all) + count($orphan_leads_all);
1667 - $remaining_slots = $per_page - count($leads);
1668 -
1669 - if ($remaining_slots > 0 && !empty($chat_deleted_leads_all)) {
1670 - $start = max(0, ($page - 1) * $per_page - $transcripts_lead_count);
1671 - if ($start < count($chat_deleted_leads_all)) {
1672 - $leads = array_merge($leads, array_slice($chat_deleted_leads_all, $start, $remaining_slots));
1673 - $remaining_slots = $per_page - count($leads);
1674 - }
1675 - }
1676 -
1677 - if ($remaining_slots > 0 && !empty($orphan_leads_all)) {
1678 - $before = $transcripts_lead_count + count($chat_deleted_leads_all);
1679 - $start = max(0, ($page - 1) * $per_page - $before);
1680 - if ($start < count($orphan_leads_all)) {
1681 - $leads = array_merge($leads, array_slice($orphan_leads_all, $start, $remaining_slots));
1682 - }
1683 - }
1684 -
1685 - $total_pages = $per_page > 0 ? (int) ceil($total_count / $per_page) : 1;
1686 -
1687 - // Stats strip: always computed over full dataset, unaffected by filters.
1688 - $stats = self::mxchat_leads_stats($table, $has_page_url_column);
1689 -
1690 - // Top pages: top 5 by distinct emails captured.
1691 - $top_pages = [];
1692 - if ($has_page_url_column) {
1693 - $top_pages_rows = $wpdb->get_results(
1694 - "SELECT originating_page_url AS url,
1695 - MAX(originating_page_title) AS title,
1696 - COUNT(DISTINCT user_email) AS lead_count
1697 - FROM {$table}
1698 - WHERE user_email IS NOT NULL AND user_email != ''
1699 - AND originating_page_url IS NOT NULL AND originating_page_url != ''
1700 - GROUP BY originating_page_url
1701 - ORDER BY lead_count DESC, url ASC
1702 - LIMIT 5"
1703 - );
1704 - foreach ($top_pages_rows as $p) {
1705 - $top_pages[] = [
1706 - 'url' => $p->url,
1707 - 'title' => $p->title ?: $p->url,
1708 - 'lead_count' => (int) $p->lead_count,
1709 - ];
1710 - }
1711 - }
1712 -
1713 - wp_send_json([
1714 - 'success' => true,
1715 - 'leads' => $leads,
1716 - 'page' => $page,
1717 - 'per_page' => $per_page,
1718 - 'total_count' => $total_count,
1719 - 'total_pages' => $total_pages,
1720 - 'showing_start' => $total_count === 0 ? 0 : ($offset + 1),
1721 - 'showing_end' => min($offset + $per_page, $total_count),
1722 - 'stats' => $stats,
1723 - 'top_pages' => $top_pages,
1724 - ]);
1725 - wp_die();
1726 -}
1727 -
1728 -/**
1729 - * Delete one or more leads by email. Removes every transcripts row for that
1730 - * email and cleans up related wp_options (mxchat_email_{sid}, mxchat_name_{sid},
1731 - * mxchat_history_{sid}) and any orphan option entries matching the email.
1732 - */
1733 -public function mxchat_delete_leads() {
1734 - if (!current_user_can('manage_options')) {
1735 - wp_send_json_error(['message' => 'Insufficient permissions']);
1736 - wp_die();
1737 - }
1738 - check_ajax_referer('mxchat_delete_leads', 'security');
1739 -
1740 - $emails_raw = isset($_POST['emails']) ? (array) wp_unslash($_POST['emails']) : [];
1741 - $emails = [];
1742 - foreach ($emails_raw as $e) {
1743 - $clean = sanitize_email((string) $e);
1744 - if ($clean) {
1745 - $emails[] = $clean;
1746 - }
1747 - }
1748 - if (empty($emails)) {
1749 - wp_send_json_error(['message' => 'No emails provided']);
1750 - wp_die();
1751 - }
1752 -
1753 - $summary = self::mxchat_wipe_leads_by_email($emails);
1754 -
1755 - wp_send_json([
1756 - 'success' => true,
1757 - 'deleted_leads' => count($emails),
1758 - 'deleted_sessions' => $summary['deleted_sessions'],
1759 - 'deleted_rows' => $summary['deleted_rows'],
1760 - ]);
1761 - wp_die();
1762 -}
1763 -
1764 -/**
1765 - * Fully wipe one or more leads by email: every transcripts row, every related wp_options
1766 - * entry (history, pre-chat capture, chat_deleted preservation, agent name, translations).
1767 - *
1768 - * Shared between the Leads-tab Delete button and the transcript-delete opt-in checkbox.
1769 - * Input emails must already be sanitized with sanitize_email().
1770 - */
1771 -private static function mxchat_wipe_leads_by_email(array $emails) {
1772 - global $wpdb;
1773 - $table = $wpdb->prefix . 'mxchat_chat_transcripts';
1774 - $translations_table = $wpdb->prefix . 'mxchat_transcript_translations';
1775 - $has_translations = $wpdb->get_var("SHOW TABLES LIKE '$translations_table'") === $translations_table;
1776 -
1777 - $deleted_sessions = 0;
1778 - $deleted_rows = 0;
1779 - $emails_lc = array_map('strtolower', $emails);
1780 -
1781 - foreach ($emails as $email) {
1782 - $session_ids = $wpdb->get_col($wpdb->prepare(
1783 - "SELECT DISTINCT session_id FROM {$table} WHERE user_email = %s",
1784 - $email
1785 - ));
1786 -
1787 - $rows_removed = $wpdb->delete($table, ['user_email' => $email], ['%s']);
1788 - if ($rows_removed !== false) {
1789 - $deleted_rows += (int) $rows_removed;
1790 - }
1791 -
1792 - foreach ($session_ids as $sid) {
1793 - $deleted_sessions++;
1794 - wp_cache_delete('chat_session_' . $sid, 'mxchat_chat_sessions');
1795 - delete_option('mxchat_history_' . $sid);
1796 - delete_option('mxchat_email_' . $sid);
1797 - delete_option('mxchat_name_' . $sid);
1798 - delete_option('mxchat_agent_name_' . $sid);
1799 - delete_option('mxchat_lead_del_email_' . $sid);
1800 - delete_option('mxchat_lead_del_name_' . $sid);
1801 - delete_option('mxchat_lead_del_ts_' . $sid);
1802 - if ($has_translations) {
1803 - $wpdb->delete($translations_table, ['session_id' => $sid], ['%s']);
1804 - }
1805 - }
1806 - }
1807 -
1808 - // Clean up any lingering option entries (orphan pre-chat captures + chat_deleted
1809 - // preservations) whose stored value matches one of the emails being wiped.
1810 - $lingering = $wpdb->get_results(
1811 - "SELECT option_name, option_value FROM {$wpdb->options}
1812 - WHERE option_name LIKE 'mxchat_email_%' OR option_name LIKE 'mxchat_lead_del_email_%'"
1813 - );
1814 - foreach ($lingering as $opt) {
1815 - if (!in_array(strtolower(trim($opt->option_value)), $emails_lc, true)) {
1816 - continue;
1817 - }
1818 - if (strpos($opt->option_name, 'mxchat_lead_del_email_') === 0) {
1819 - $sid = substr($opt->option_name, strlen('mxchat_lead_del_email_'));
1820 - delete_option('mxchat_lead_del_email_' . $sid);
1821 - delete_option('mxchat_lead_del_name_' . $sid);
1822 - delete_option('mxchat_lead_del_ts_' . $sid);
1823 - } else {
1824 - $sid = substr($opt->option_name, strlen('mxchat_email_'));
1825 - delete_option('mxchat_email_' . $sid);
1826 - delete_option('mxchat_name_' . $sid);
1827 - }
1828 - }
1829 -
1830 - wp_cache_delete('all_chat_sessions', 'mxchat_chat_sessions');
1831 -
1832 - return [
1833 - 'deleted_sessions' => $deleted_sessions,
1834 - 'deleted_rows' => $deleted_rows,
1835 - ];
1836 -}
1837 -
1838 -/**
1839 - * Stream a leads CSV. scope=all exports every lead under current filters is not
1840 - * supported to keep semantics simple; caller either exports all leads or a
1841 - * specific set of selected emails.
1842 - */
1843 -public function mxchat_export_leads() {
1844 - if (!current_user_can('manage_options')) {
1845 - wp_die(esc_html__('You do not have sufficient permissions to access this page.', 'mxchat'));
1846 - }
1847 - check_ajax_referer('mxchat_export_leads', 'security');
1848 -
1849 - $scope = isset($_POST['scope']) ? sanitize_key($_POST['scope']) : 'all';
1850 - $fields_mode = isset($_POST['fields']) ? sanitize_key($_POST['fields']) : 'email_and_name';
1851 - $emails_in = isset($_POST['emails']) ? (array) wp_unslash($_POST['emails']) : [];
1852 -
1853 - $emails_in_clean = [];
1854 - foreach ($emails_in as $e) {
1855 - $clean = sanitize_email((string) $e);
1856 - if ($clean) {
1857 - $emails_in_clean[] = $clean;
1858 - }
1859 - }
1860 -
1861 - global $wpdb;
1862 - $table = $wpdb->prefix . 'mxchat_chat_transcripts';
1863 - $has_page_url_column = !empty($wpdb->get_results("SHOW COLUMNS FROM $table LIKE 'originating_page_url'"));
1864 -
1865 - // Collect leads from transcripts.
1866 - $transcripts_sql = "SELECT user_email AS email,
1867 - MAX(timestamp) AS last_seen,
1868 - COUNT(DISTINCT session_id) AS conversation_count
1869 - FROM {$table}
1870 - WHERE user_email IS NOT NULL AND user_email != ''";
1871 - $params = [];
1872 - if ($scope === 'selected' && !empty($emails_in_clean)) {
1873 - $placeholders = implode(',', array_fill(0, count($emails_in_clean), '%s'));
1874 - $transcripts_sql .= " AND user_email IN ({$placeholders})";
1875 - $params = $emails_in_clean;
1876 - }
1877 - $transcripts_sql .= " GROUP BY user_email ORDER BY last_seen DESC";
1878 -
1879 - $rows = !empty($params)
1880 - ? $wpdb->get_results($wpdb->prepare($transcripts_sql, $params))
1881 - : $wpdb->get_results($transcripts_sql);
1882 -
1883 - // Hydrate each row with name + top page.
1884 - $export_rows = [];
1885 - foreach ($rows as $row) {
1886 - $detail = $has_page_url_column
1887 - ? $wpdb->get_row($wpdb->prepare(
1888 - "SELECT user_name, originating_page_url FROM {$table}
1889 - WHERE user_email = %s ORDER BY timestamp DESC LIMIT 1",
1890 - $row->email
1891 - ))
1892 - : $wpdb->get_row($wpdb->prepare(
1893 - "SELECT user_name FROM {$table}
1894 - WHERE user_email = %s ORDER BY timestamp DESC LIMIT 1",
1895 - $row->email
1896 - ));
1897 - $export_rows[] = [
1898 - 'email' => $row->email,
1899 - 'name' => isset($detail->user_name) ? (string) $detail->user_name : '',
1900 - 'conversation_count' => (int) $row->conversation_count,
1901 - 'last_seen' => $row->last_seen,
1902 - 'top_page_url' => isset($detail->originating_page_url) ? $detail->originating_page_url : '',
1903 - ];
1904 - }
1905 -
1906 - // Include orphan + chat_deleted leads when exporting all.
1907 - if ($scope === 'all') {
1908 - $transcripts_emails_lc = array_flip(array_map(
1909 - function ($r) { return strtolower($r['email']); },
1910 - $export_rows
1911 - ));
1912 - foreach (self::mxchat_collect_chat_deleted_leads('') as $cd) {
1913 - if (isset($transcripts_emails_lc[strtolower($cd['email'])])) continue;
1914 - $transcripts_emails_lc[strtolower($cd['email'])] = true;
1915 - $export_rows[] = [
1916 - 'email' => $cd['email'],
1917 - 'name' => $cd['name'],
1918 - 'conversation_count' => 0,
1919 - 'last_seen' => $cd['last_seen'],
1920 - 'top_page_url' => '',
1921 - ];
1922 - }
1923 - foreach (self::mxchat_collect_orphan_leads('') as $orphan) {
1924 - if (isset($transcripts_emails_lc[strtolower($orphan['email'])])) continue;
1925 - $transcripts_emails_lc[strtolower($orphan['email'])] = true;
1926 - $export_rows[] = [
1927 - 'email' => $orphan['email'],
1928 - 'name' => $orphan['name'],
1929 - 'conversation_count' => 0,
1930 - 'last_seen' => '',
1931 - 'top_page_url' => '',
1932 - ];
1933 - }
1934 - }
1935 -
1936 - if (empty($export_rows)) {
1937 - wp_send_json_error(['message' => 'No leads to export.']);
1938 - wp_die();
1939 - }
1940 -
1941 - $filename = 'mxchat-leads-' . date('Y-m-d') . '.csv';
1942 - header('Content-Type: text/csv');
1943 - header('Content-Disposition: attachment; filename="' . $filename . '"');
1944 - header('Pragma: no-cache');
1945 - header('Expires: 0');
1946 -
1947 - $output = fopen('php://output', 'w');
1948 - fputs($output, "\xEF\xBB\xBF"); // UTF-8 BOM for Excel
1949 -
1950 - if ($fields_mode === 'email_only') {
1951 - fputcsv($output, ['Email']);
1952 - foreach ($export_rows as $r) {
1953 - fputcsv($output, [$r['email']]);
1954 - }
1955 - } else {
1956 - fputcsv($output, ['Email', 'Name', 'Conversations', 'Last seen', 'Top page']);
1957 - foreach ($export_rows as $r) {
1958 - fputcsv($output, [
1959 - $r['email'],
1960 - $r['name'],
1961 - $r['conversation_count'],
1962 - $r['last_seen'],
1963 - $r['top_page_url'],
1964 - ]);
1965 - }
1966 - }
1967 -
1968 - fclose($output);
1969 - wp_die();
1970 -}
1971 -
1972 -/**
1973 - * Stats strip payload (independent of filters).
1974 - */
1975 -private static function mxchat_leads_stats($table, $has_page_url_column) {
1976 - global $wpdb;
1977 -
1978 - $total_transcripts_emails = (int) $wpdb->get_var(
1979 - "SELECT COUNT(DISTINCT user_email) FROM {$table}
1980 - WHERE user_email IS NOT NULL AND user_email != ''"
1981 - );
1982 -
1983 - $new_this_week = (int) $wpdb->get_var($wpdb->prepare(
1984 - "SELECT COUNT(*) FROM (
1985 - SELECT user_email FROM {$table}
1986 - WHERE user_email IS NOT NULL AND user_email != ''
1987 - GROUP BY user_email
1988 - HAVING MIN(timestamp) >= %s
1989 - ) AS new_leads",
1990 - gmdate('Y-m-d H:i:s', strtotime('-7 days'))
1991 - ));
1992 -
1993 - $total_convos = (int) $wpdb->get_var(
1994 - "SELECT COUNT(DISTINCT session_id) FROM {$table}
1995 - WHERE user_email IS NOT NULL AND user_email != ''"
1996 - );
1997 -
1998 - $orphan_count = count(self::mxchat_collect_orphan_leads(''));
1999 - $chat_deleted_count = self::mxchat_count_chat_deleted_leads();
2000 -
2001 - // Total leads = unique emails across all three sources (dedup priority: transcripts > chat_deleted > orphan
2002 - // is already enforced at collection time in mxchat_fetch_leads; stats re-apply it here).
2003 - $total_leads = $total_transcripts_emails + $chat_deleted_count + $orphan_count;
2004 -
2005 - $avg = $total_transcripts_emails > 0
2006 - ? round($total_convos / $total_transcripts_emails, 1)
2007 - : 0;
2008 -
2009 - // Orphan % reflects *true* orphans only (pre-chat dropoffs). Chat-deleted leads are
2010 - // excluded so the metric stays meaningful — admins shouldn't see their cleanups
2011 - // inflate this number.
2012 - $orphan_pct = $total_leads > 0
2013 - ? (int) round(($orphan_count / $total_leads) * 100)
2014 - : 0;
2015 -
2016 - return [
2017 - 'total_leads' => $total_leads,
2018 - 'new_this_week' => $new_this_week,
2019 - 'avg_convos' => $avg,
2020 - 'orphan_pct' => $orphan_pct,
2021 - 'orphan_count' => $orphan_count,
2022 - 'chat_deleted_count' => $chat_deleted_count,
2023 - ];
2024 -}
2025 -
2026 -/**
2027 - * Collect leads who had a conversation that an admin later deleted (preserved via
2028 - * mxchat_lead_del_* options). Returns rows tagged status='chat_deleted' with the
2029 - * original last-seen timestamp so they still sort and filter sensibly.
2030 - *
2031 - * @param string $search Optional email/name substring filter.
2032 - * @param string $date_cutoff Optional 'Y-m-d H:i:s' cutoff — only rows with last_ts >= cutoff.
2033 - * @return array
2034 - */
2035 -private static function mxchat_collect_chat_deleted_leads($search = '', $date_cutoff = '') {
2036 - global $wpdb;
2037 - $table = $wpdb->prefix . 'mxchat_chat_transcripts';
2038 -
2039 - $rows = $wpdb->get_results(
2040 - "SELECT option_name, option_value FROM {$wpdb->options}
2041 - WHERE option_name LIKE 'mxchat_lead_del_email_%'"
2042 - );
2043 - if (empty($rows)) {
2044 - return [];
2045 - }
2046 -
2047 - // Emails that currently have transcripts rows should not appear as chat_deleted —
2048 - // they've come back and chatted, so they're active leads again.
2049 - $emails_in_transcripts = array_map(
2050 - 'strtolower',
2051 - (array) $wpdb->get_col(
2052 - "SELECT DISTINCT user_email FROM {$table}
2053 - WHERE user_email IS NOT NULL AND user_email != ''"
2054 - )
2055 - );
2056 - $emails_in_transcripts = array_flip($emails_in_transcripts);
2057 -
2058 - $needle = strtolower(trim((string) $search));
2059 - $by_email = [];
2060 -
2061 - foreach ($rows as $opt) {
2062 - $email = sanitize_email(trim((string) $opt->option_value));
2063 - if (!$email) {
2064 - continue;
2065 - }
2066 - if (isset($emails_in_transcripts[strtolower($email)])) {
2067 - continue;
2068 - }
2069 - $sid = substr($opt->option_name, strlen('mxchat_lead_del_email_'));
2070 - if (!$sid) {
2071 - continue;
2072 - }
2073 - $name = (string) get_option('mxchat_lead_del_name_' . $sid, '');
2074 - $ts = (string) get_option('mxchat_lead_del_ts_' . $sid, '');
2075 -
2076 - if ($date_cutoff !== '' && ($ts === '' || $ts < $date_cutoff)) {
2077 - continue;
2078 - }
2079 - if ($needle !== '') {
2080 - $hay = strtolower($email . ' ' . $name);
2081 - if (strpos($hay, $needle) === false) {
2082 - continue;
2083 - }
2084 - }
2085 -
2086 - $key = strtolower($email);
2087 - if (!isset($by_email[$key]) || (isset($by_email[$key]['last_seen']) && $ts > $by_email[$key]['last_seen'])) {
2088 - $by_email[$key] = [
2089 - 'email' => $email,
2090 - 'name' => $name,
2091 - 'conversation_count' => 0,
2092 - 'last_seen' => $ts,
2093 - 'last_seen_display' => $ts ? self::mxchat_leads_format_relative($ts) : __('Chat deleted', 'mxchat'),
2094 - 'first_seen' => $ts,
2095 - 'latest_session_id' => '',
2096 - 'top_page_url' => '',
2097 - 'top_page_title' => '',
2098 - 'is_orphan' => false,
2099 - 'status' => 'chat_deleted',
2100 - ];
2101 - }
2102 - }
2103 -
2104 - // Newest chat_deleted first.
2105 - usort($by_email, function ($a, $b) {
2106 - return strcmp((string) $b['last_seen'], (string) $a['last_seen']);
2107 - });
2108 - return array_values($by_email);
2109 -}
2110 -
2111 -/**
2112 - * Count unique emails preserved as "chat deleted" (for the stats strip).
2113 - */
2114 -private static function mxchat_count_chat_deleted_leads() {
2115 - global $wpdb;
2116 - $table = $wpdb->prefix . 'mxchat_chat_transcripts';
2117 -
2118 - $emails = $wpdb->get_col(
2119 - "SELECT DISTINCT option_value FROM {$wpdb->options}
2120 - WHERE option_name LIKE 'mxchat_lead_del_email_%'"
2121 - );
2122 - if (empty($emails)) {
2123 - return 0;
2124 - }
2125 -
2126 - $transcripts_emails = array_map(
2127 - 'strtolower',
2128 - (array) $wpdb->get_col(
2129 - "SELECT DISTINCT user_email FROM {$table}
2130 - WHERE user_email IS NOT NULL AND user_email != ''"
2131 - )
2132 - );
2133 - $transcripts_emails = array_flip($transcripts_emails);
2134 -
2135 - $count = 0;
2136 - $seen = [];
2137 - foreach ($emails as $raw) {
2138 - $email = strtolower(trim((string) $raw));
2139 - if (!$email || isset($seen[$email]) || isset($transcripts_emails[$email])) {
2140 - continue;
2141 - }
2142 - $seen[$email] = true;
2143 - $count++;
2144 - }
2145 - return $count;
2146 -}
2147 -
2148 -/**
2149 - * Find leads who submitted the pre-chat form but never produced a transcripts row.
2150 - * Returned rows have no conversation_count, no timestamp.
2151 - *
2152 - * @param string $search Optional email/name substring filter.
2153 - * @return array
2154 - */
2155 -private static function mxchat_collect_orphan_leads($search = '') {
2156 - global $wpdb;
2157 - $table = $wpdb->prefix . 'mxchat_chat_transcripts';
2158 -
2159 - $option_rows = $wpdb->get_results(
2160 - "SELECT option_name, option_value FROM {$wpdb->options}
2161 - WHERE option_name LIKE 'mxchat_email_%'"
2162 - );
2163 - if (empty($option_rows)) {
2164 - return [];
2165 - }
2166 -
2167 - // Collect all session_ids that have real transcripts rows so we can exclude them.
2168 - $session_ids_with_rows = $wpdb->get_col(
2169 - "SELECT DISTINCT session_id FROM {$table}
2170 - WHERE user_email IS NOT NULL AND user_email != ''"
2171 - );
2172 - $session_ids_with_rows = array_flip($session_ids_with_rows);
2173 -
2174 - // Seen emails in transcripts (so orphans only include truly never-chatted leads).
2175 - $emails_in_transcripts = array_map(
2176 - 'strtolower',
2177 - (array) $wpdb->get_col(
2178 - "SELECT DISTINCT user_email FROM {$table}
2179 - WHERE user_email IS NOT NULL AND user_email != ''"
2180 - )
2181 - );
2182 - $emails_in_transcripts = array_flip($emails_in_transcripts);
2183 -
2184 - $orphans_by_email = [];
2185 - $needle = strtolower(trim((string) $search));
2186 -
2187 - foreach ($option_rows as $opt) {
2188 - $email = sanitize_email(trim((string) $opt->option_value));
2189 - if (!$email) {
2190 - continue;
2191 - }
2192 - $sid = substr($opt->option_name, strlen('mxchat_email_'));
2193 - if (!$sid) {
2194 - continue;
2195 - }
2196 - // Exclude leads who have any transcripts rows (they appear in the main list).
2197 - if (isset($emails_in_transcripts[strtolower($email)])) {
2198 - continue;
2199 - }
2200 - if (isset($session_ids_with_rows[$sid])) {
2201 - continue;
2202 - }
2203 -
2204 - $name_option = get_option('mxchat_name_' . $sid, '');
2205 - $name = is_string($name_option) ? trim($name_option) : '';
2206 -
2207 - if ($needle !== '') {
2208 - $hay = strtolower($email . ' ' . $name);
2209 - if (strpos($hay, $needle) === false) {
2210 - continue;
2211 - }
2212 - }
2213 -
2214 - $key = strtolower($email);
2215 - if (!isset($orphans_by_email[$key])) {
2216 - $orphans_by_email[$key] = [
2217 - 'email' => $email,
2218 - 'name' => $name,
2219 - 'conversation_count' => 0,
2220 - 'last_seen' => '',
2221 - 'last_seen_display' => __('No conversation yet', 'mxchat'),
2222 - 'first_seen' => '',
2223 - 'latest_session_id' => '',
2224 - 'top_page_url' => '',
2225 - 'top_page_title' => '',
2226 - 'is_orphan' => true,
2227 - 'status' => 'orphan',
2228 - ];
2229 - }
2230 - }
2231 -
2232 - return array_values($orphans_by_email);
2233 -}
2234 -
2235 -/**
2236 - * Map a date_range key to a SQL-comparable cutoff string, or '' for all-time.
2237 - */
2238 -private static function mxchat_leads_date_cutoff($date_range) {
2239 - switch ($date_range) {
2240 - case 'today': return gmdate('Y-m-d H:i:s', strtotime('-24 hours'));
2241 - case '7d': return gmdate('Y-m-d H:i:s', strtotime('-7 days'));
2242 - case '30d': return gmdate('Y-m-d H:i:s', strtotime('-30 days'));
2243 - case '90d': return gmdate('Y-m-d H:i:s', strtotime('-90 days'));
2244 - case 'all':
2245 - default: return '';
2246 - }
2247 -}
2248 -
2249 -/**
2250 - * Turn a UTC timestamp into a short relative display like "2h ago" or "Apr 12".
2251 - */
2252 -private static function mxchat_leads_format_relative($timestamp) {
2253 - if (!$timestamp) {
2254 - return '';
2255 - }
2256 - $ts = strtotime($timestamp . ' UTC');
2257 - if (!$ts) {
2258 - return '';
2259 - }
2260 - $diff = time() - $ts;
2261 - if ($diff < 60) return __('just now', 'mxchat');
2262 - if ($diff < 3600) return floor($diff / 60) . __('m ago', 'mxchat');
2263 - if ($diff < 86400) return floor($diff / 3600) . __('h ago', 'mxchat');
2264 - if ($diff < 604800) return floor($diff / 86400) . __('d ago', 'mxchat');
2265 - return wp_date('M j', $ts);
2266 -}
2267 -
2268 -/**
2269 1509 * Handle translation of chat messages via AJAX
2270 1510 */
2271 1511 public function mxchat_translate_messages() {
2272 1512 if (!current_user_can('manage_options')) {
@@ -3485,103 +2725,53 @@
3485 2725 echo wp_json_encode(['error' => esc_html__('You do not have sufficient permissions.', 'mxchat')]);
3486 2726 wp_die();
3487 2727 }
3488 2728 check_ajax_referer('mxchat_delete_chat_history', 'security');
3489 -
3490 - if (!isset($_POST['delete_session_ids']) || !is_array($_POST['delete_session_ids'])) {
3491 - echo wp_json_encode(['error' => esc_html__('No chat sessions selected for deletion.', 'mxchat')]);
3492 - wp_die();
3493 - }
3494 -
3495 2729 global $wpdb;
3496 2730 $table_name = $wpdb->prefix . 'mxchat_chat_transcripts';
3497 - $translations_table = $wpdb->prefix . 'mxchat_transcript_translations';
3498 - $has_translations = $wpdb->get_var("SHOW TABLES LIKE '$translations_table'") === $translations_table;
3499 2731
3500 - // When true, any lead attached to these sessions is fully wiped (all their sessions,
3501 - // across the whole table). Default false: the chat rows go away but the lead is
3502 - // preserved as a separate "chat deleted" lead in the Leads tab.
3503 - $also_delete_lead = !empty($_POST['also_delete_lead']) && $_POST['also_delete_lead'] !== 'false';
2732 + if (isset($_POST['delete_session_ids']) && is_array($_POST['delete_session_ids'])) {
2733 + $deleted_count = 0;
2734 + $translations_table = $wpdb->prefix . 'mxchat_transcript_translations';
3504 2735
3505 - $deleted_count = 0;
3506 - $preserved_as_deleted_leads = 0;
3507 - $emails_to_fully_wipe = [];
2736 + foreach ($_POST['delete_session_ids'] as $session_id) {
2737 + $session_id_sanitized = sanitize_text_field($session_id);
3508 2738
3509 - foreach ((array) $_POST['delete_session_ids'] as $session_id) {
3510 - $session_id_sanitized = sanitize_text_field($session_id);
3511 - if ($session_id_sanitized === '') {
3512 - continue;
3513 - }
2739 + // Clear relevant cache before deletion
2740 + $cache_key = 'chat_session_' . $session_id_sanitized;
2741 + wp_cache_delete($cache_key, 'mxchat_chat_sessions');
3514 2742
3515 - // Capture the lead info attached to this session *before* we delete the rows.
3516 - $lead_row = $wpdb->get_row($wpdb->prepare(
3517 - "SELECT user_email, user_name, MAX(timestamp) AS last_ts
3518 - FROM {$table_name}
3519 - WHERE session_id = %s AND user_email IS NOT NULL AND user_email != ''
3520 - GROUP BY user_email, user_name
3521 - ORDER BY last_ts DESC LIMIT 1",
3522 - $session_id_sanitized
3523 - ));
2743 + // Perform the deletion from the database table
2744 + $wpdb->delete($table_name, ['session_id' => $session_id_sanitized]);
3524 2745
3525 - wp_cache_delete('chat_session_' . $session_id_sanitized, 'mxchat_chat_sessions');
3526 - $wpdb->delete($table_name, ['session_id' => $session_id_sanitized]);
2746 + // Delete any saved translations for this session
2747 + if ($wpdb->get_var("SHOW TABLES LIKE '$translations_table'") === $translations_table) {
2748 + $wpdb->delete($translations_table, ['session_id' => $session_id_sanitized]);
2749 + }
3527 2750
3528 - if ($has_translations) {
3529 - $wpdb->delete($translations_table, ['session_id' => $session_id_sanitized]);
3530 - }
2751 + // Delete the corresponding option entry from wp_options table
2752 + delete_option("mxchat_history_" . $session_id_sanitized);
3531 2753
3532 - delete_option('mxchat_history_' . $session_id_sanitized);
3533 - delete_option('mxchat_agent_name_' . $session_id_sanitized);
2754 + // Delete any associated metadata options
2755 + delete_option("mxchat_email_" . $session_id_sanitized);
2756 + delete_option("mxchat_agent_name_" . $session_id_sanitized);
3534 2757
3535 - if ($lead_row && !empty($lead_row->user_email)) {
3536 - if ($also_delete_lead) {
3537 - // Full-wipe requested — queue the email so that all their sessions and
3538 - // related options get swept below. Also clear this session's pre-chat
3539 - // capture options (they're no longer meaningful).
3540 - $emails_to_fully_wipe[strtolower($lead_row->user_email)] = $lead_row->user_email;
3541 - delete_option('mxchat_email_' . $session_id_sanitized);
3542 - delete_option('mxchat_name_' . $session_id_sanitized);
3543 - } else {
3544 - // Preserve the lead in a "Chat deleted" state via distinct option keys so
3545 - // they stay out of the orphan bucket (orphan = pre-chat form dropoff).
3546 - update_option('mxchat_lead_del_email_' . $session_id_sanitized, $lead_row->user_email, false);
3547 - if (!empty($lead_row->user_name)) {
3548 - update_option('mxchat_lead_del_name_' . $session_id_sanitized, $lead_row->user_name, false);
3549 - }
3550 - if (!empty($lead_row->last_ts)) {
3551 - update_option('mxchat_lead_del_ts_' . $session_id_sanitized, $lead_row->last_ts, false);
3552 - }
3553 - // Clean up pre-chat capture options for this session — chat_deleted supersedes.
3554 - delete_option('mxchat_email_' . $session_id_sanitized);
3555 - delete_option('mxchat_name_' . $session_id_sanitized);
3556 - $preserved_as_deleted_leads++;
3557 - }
3558 - } else {
3559 - // No lead attached — nothing to preserve. Clean up any orphan options anyway.
3560 - delete_option('mxchat_email_' . $session_id_sanitized);
3561 - delete_option('mxchat_name_' . $session_id_sanitized);
2758 + $deleted_count++;
3562 2759 }
3563 2760
3564 - $deleted_count++;
3565 - }
2761 + // Optionally, clear a general cache if you have one
2762 + wp_cache_delete('all_chat_sessions', 'mxchat_chat_sessions');
3566 2763
3567 - // Opt-in full-lead wipe: sweep every remaining row + every option key (including
3568 - // chat_deleted preservation) for each affected email. Reuses the same internal
3569 - // helper as the Leads-tab Delete button for consistency.
3570 - if (!empty($emails_to_fully_wipe)) {
3571 - self::mxchat_wipe_leads_by_email(array_values($emails_to_fully_wipe));
2764 + echo wp_json_encode([
2765 + 'success' => sprintf(
2766 + esc_html__('%d chat session(s) have been deleted from all storage locations.', 'mxchat'),
2767 + $deleted_count
2768 + )
2769 + ]);
2770 + } else {
2771 + echo wp_json_encode(['error' => esc_html__('No chat sessions selected for deletion.', 'mxchat')]);
3572 2772 }
3573 2773
3574 - wp_cache_delete('all_chat_sessions', 'mxchat_chat_sessions');
3575 -
3576 - echo wp_json_encode([
3577 - 'success' => sprintf(
3578 - esc_html__('%d chat session(s) have been deleted.', 'mxchat'),
3579 - $deleted_count
3580 - ),
3581 - 'preserved_as_deleted_leads' => $preserved_as_deleted_leads,
3582 - 'leads_fully_wiped' => count($emails_to_fully_wipe),
3583 - ]);
3584 2774 wp_die();
3585 2775 }
3586 2776
3587 2777 /**