<?php
/**
 * Support Chat Widget
 *
 * Displays a chat-like popup showing recent WordPress.org forum topics
 * and encourages users to open support tickets.
 *
 * @package ProfileBuilder
 * @since 3.15.4
 */

if ( ! defined( 'ABSPATH' ) ) exit;

/**
 * Class WPPB_Support_Chat
 *
 * Handles the support chat widget functionality
 */
class WPPB_Support_Chat {

    /**
     * RSS Feed URL for the plugin support forum
     */
    const FEED_URL = 'https://wordpress.org/support/plugin/profile-builder/feed/';

    /**
     * Support forum URL
     */
    const FORUM_URL = 'https://wordpress.org/support/plugin/profile-builder/';

    /**
     * New topic URL
     */
    const NEW_TOPIC_URL = 'https://wordpress.org/support/plugin/profile-builder/#new-topic-0';

    /**
     * Transient key for caching forum posts
     */
    const CACHE_KEY = 'wppb_support_forum_posts';

    /**
     * Cache duration in seconds (1 hour)
     */
    const CACHE_DURATION = HOUR_IN_SECONDS;

    /**
     * Number of posts to display
     */
    const POSTS_COUNT = 5;

    /**
     * User meta key for last viewed timestamp
     */
    const LAST_VIEWED_META_KEY = 'wppb_support_chat_last_viewed';

    /**
     * Instance
     */
    private static $instance = null;

    /**
     * Get instance
     */
    public static function get_instance() {
        if ( null === self::$instance ) {
            self::$instance = new self();
        }
        return self::$instance;
    }

    /**
     * Constructor
     */
    private function __construct() {

        add_action( 'admin_enqueue_scripts', array( $this, 'enqueue_assets' ) );
        add_action( 'admin_footer', array( $this, 'render_chat_widget' ) );
        add_action( 'wp_ajax_wppb_get_forum_posts', array( $this, 'ajax_get_forum_posts' ) );
        add_action( 'wp_ajax_wppb_mark_forum_posts_read', array( $this, 'ajax_mark_forum_posts_read' ) );
    }

    /**
     * Check if we should show the chat widget
     *
     * @return bool
     */
    private function should_show_widget() {
        // Only show on Profile Builder admin pages
        return $this->is_profile_builder_page();
    }

    /**
     * Check if current page is a Profile Builder admin page
     *
     * @return bool
     */
    private function is_profile_builder_page() {
        if ( ! is_admin() ) {
            return false;
        }

        $screen = get_current_screen();
        if ( ! $screen ) {
            return false;
        }

        // Check for PB pages
        $pb_pages = array(
            'profile-builder',
            'profile-builder-dashboard',
            'profile-builder-basic-info',
            'profile-builder-general-settings',
            'profile-builder-add-ons',
            'manage-fields',
        );

        foreach ( $pb_pages as $page ) {
            if ( strpos( $screen->id, $page ) !== false ) {
                return true;
            }
        }

        // Include PB form/userlisting CPT admin screens.
        if ( ! empty( $screen->post_type ) ) {
            $pb_cpt_pages = array( 'wppb-ul-cpt', 'wppb-rf-cpt', 'wppb-epf-cpt' );
            if ( in_array( $screen->post_type, $pb_cpt_pages, true ) ) {
                return true;
            }
        }

        return false;
    }

    /**
     * Enqueue assets
     */
    public function enqueue_assets() {
        if ( ! $this->should_show_widget() ) {
            return;
        }

        wp_enqueue_style(
            'wppb-support-chat',
            WPPB_PLUGIN_URL . 'assets/css/wppb-support-chat.css',
            array(),
            PROFILE_BUILDER_VERSION
        );

        wp_enqueue_script(
            'wppb-support-chat',
            WPPB_PLUGIN_URL . 'assets/js/wppb-support-chat.js',
            array(),
            PROFILE_BUILDER_VERSION,
            true
        );

        // Compute new post count from cached data, fetching if needed on first visit.
        $new_count    = 0;
        $last_viewed  = (int) get_user_meta( get_current_user_id(), self::LAST_VIEWED_META_KEY, true );
        $cached_posts = get_transient( self::CACHE_KEY );
        if ( false === $cached_posts ) {
            $cached_posts = $this->get_forum_posts();
        }
        if ( is_array( $cached_posts ) ) {
            foreach ( $cached_posts as $post ) {
                if ( ! empty( $post['timestamp'] ) && $post['timestamp'] > $last_viewed ) {
                    $new_count++;
                }
            }
        }

        wp_localize_script( 'wppb-support-chat', 'wppbSupportChat', array(
            'ajaxUrl'      => admin_url( 'admin-ajax.php' ),
            'nonce'        => wp_create_nonce( 'wppb_support_chat' ),
            'forumUrl'     => self::FORUM_URL,
            'newTopicUrl'  => self::NEW_TOPIC_URL,
            'newCount'     => $new_count,
            'lastViewed'   => $last_viewed,
            'strings'      => array(
                'title'           => __( 'Need Help?', 'profile-builder' ),
                'subtitle'        => __( 'Recent community discussions', 'profile-builder' ),
                'loading'         => __( 'Loading...', 'profile-builder' ),
                'error'           => __( 'Unable to load forum posts', 'profile-builder' ),
                'askQuestion'     => __( 'Ask a Question', 'profile-builder' ),
                'viewAll'         => __( 'View All Topics', 'profile-builder' ),
                'postedBy'        => __( 'by', 'profile-builder' ),
                'encourageTitle'  => __( 'Have a question?', 'profile-builder' ),
                'encourageText'   => __( 'Get help directly from the plugin developers, suggest improvements, or share your feedback!', 'profile-builder' ),
                'tipTitle'        => __( 'Tip for faster help:', 'profile-builder' ),
                'tipText'         => __( 'Include what you tried, what you expected, and what happened. Screenshots help!', 'profile-builder' ),
            ),
        ) );
    }

    /**
     * Render chat widget HTML
     */
    public function render_chat_widget() {
        if ( ! $this->should_show_widget() ) {
            return;
        }
        ?>
        <div id="wppb-support-chat-widget" class="wppb-support-chat" style="display: none;">
            <!-- Chat Toggle Button - Bar style -->
            <button type="button" class="wppb-support-chat__toggle" aria-label="<?php esc_attr_e( 'Toggle support chat', 'profile-builder' ); ?>">
                <span class="wppb-support-chat__toggle-content">
                    <span class="wppb-support-chat__toggle-icon wppb-support-chat__toggle-icon--chat">
                        <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" width="24" height="24" fill="currentColor">
                            <path d="M12 2C6.48 2 2 6.04 2 11c0 2.21.89 4.22 2.34 5.75L2 22l5.25-2.34C8.78 20.53 10.35 21 12 21c5.52 0 10-4.04 10-9s-4.48-9-10-9zm0 16c-1.34 0-2.62-.29-3.78-.82l-.37-.18-2.49 1.11.98-2.58-.28-.4C4.74 13.98 4 12.55 4 11c0-3.87 3.59-7 8-7s8 3.13 8 7-3.59 7-8 7z"/>
                            <circle cx="8" cy="11" r="1.5"/>
                            <circle cx="12" cy="11" r="1.5"/>
                            <circle cx="16" cy="11" r="1.5"/>
                        </svg>
                    </span>
                    <span class="wppb-support-chat__toggle-icon wppb-support-chat__toggle-icon--close">
                        <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" width="24" height="24" fill="currentColor">
                            <path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/>
                        </svg>
                    </span>
                    <span class="wppb-support-chat__toggle-text">
                        <?php esc_html_e( 'Need Help?', 'profile-builder' ); ?>
                        <span class="wppb-support-chat__toggle-subtext"><?php esc_html_e( 'Ask the community', 'profile-builder' ); ?></span>
                    </span>
                </span>
                <span class="wppb-support-chat__badge"></span>
            </button>

            <!-- Chat Window -->
            <div class="wppb-support-chat__window">
                <!-- Header -->
                <div class="wppb-support-chat__header">
                    <div class="wppb-support-chat__header-content">
                        <div class="wppb-support-chat__avatar">
                            <img src="<?php echo esc_url( WPPB_PLUGIN_URL . 'assets/images/pb-logo.svg' ); ?>" alt="Profile Builder" width="32" height="32">
                        </div>
                        <div class="wppb-support-chat__header-text">
                            <h4 class="wppb-support-chat__title"></h4>
                            <p class="wppb-support-chat__subtitle"></p>
                        </div>
                    </div>
                    <button type="button" class="wppb-support-chat__close" aria-label="<?php esc_attr_e( 'Close', 'profile-builder' ); ?>">
                        <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" width="20" height="20" fill="currentColor">
                            <path d="M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z"/>
                        </svg>
                    </button>
                </div>

                <!-- Body -->
                <div class="wppb-support-chat__body">
                    <!-- Encourage section - at top -->
                    <div class="wppb-support-chat__encourage">
                        <div class="wppb-support-chat__encourage-card">
                            <h5 class="wppb-support-chat__encourage-title"></h5>
                            <p class="wppb-support-chat__encourage-text"></p>
                        </div>
                        <div class="wppb-support-chat__tip">
                            <strong class="wppb-support-chat__tip-title"></strong>
                            <p class="wppb-support-chat__tip-text"></p>
                        </div>
                    </div>

                    <!-- Recent discussions label -->
                    <div class="wppb-support-chat__section-label"></div>

                    <!-- Loading state -->
                    <div class="wppb-support-chat__loading">
                        <div class="wppb-support-chat__spinner"></div>
                        <span></span>
                    </div>

                    <!-- Posts list -->
                    <div class="wppb-support-chat__posts"></div>
                </div>

                <!-- Footer -->
                <div class="wppb-support-chat__footer">
                    <a href="<?php echo esc_url( self::NEW_TOPIC_URL ); ?>" target="_blank" rel="noopener" class="wppb-support-chat__btn wppb-support-chat__btn--primary">
                        <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" width="18" height="18" fill="currentColor">
                            <path d="M19 13h-6v6h-2v-6H5v-2h6V5h2v6h6v2z"/>
                        </svg>
                        <span></span>
                    </a>
                    <a href="<?php echo esc_url( self::FORUM_URL ); ?>" target="_blank" rel="noopener" class="wppb-support-chat__btn wppb-support-chat__btn--secondary">
                        <span></span>
                        <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" width="16" height="16" fill="currentColor">
                            <path d="M10 6L8.59 7.41 13.17 12l-4.58 4.59L10 18l6-6z"/>
                        </svg>
                    </a>
                </div>
            </div>
        </div>
        <?php
    }

    /**
     * AJAX handler to get forum posts
     */
    public function ajax_get_forum_posts() {
        check_ajax_referer( 'wppb_support_chat', 'nonce' );

        if ( ! current_user_can( 'manage_options' ) ) {
            wp_send_json_error( array( 'message' => __( 'Unauthorized', 'profile-builder' ) ) );
        }

        $posts = $this->get_forum_posts();

        if ( is_wp_error( $posts ) ) {
            wp_send_json_error( array( 'message' => $posts->get_error_message() ) );
        }

        wp_send_json_success( array( 'posts' => $posts ) );
    }

    /**
     * AJAX handler to mark forum posts as read
     */
    public function ajax_mark_forum_posts_read() {
        check_ajax_referer( 'wppb_support_chat', 'nonce' );

        if ( ! current_user_can( 'manage_options' ) ) {
            wp_send_json_error( array( 'message' => __( 'Unauthorized', 'profile-builder' ) ) );
        }

        update_user_meta( get_current_user_id(), self::LAST_VIEWED_META_KEY, time() );

        wp_send_json_success();
    }

    /**
     * Get forum posts from RSS feed
     *
     * @return array|WP_Error
     */
    private function get_forum_posts() {
        // Try to get from cache
        $cached = get_transient( self::CACHE_KEY );
        if ( false !== $cached ) {
            return $cached;
        }

        // Fetch RSS feed
        $response = wp_remote_get( self::FEED_URL, array(
            'timeout' => 4,
            'sslverify' => true,
        ) );

        if ( is_wp_error( $response ) ) {
            set_transient( self::CACHE_KEY, array(), self::CACHE_DURATION );
            return $response;
        }

        $body = wp_remote_retrieve_body( $response );
        if ( empty( $body ) ) {
            set_transient( self::CACHE_KEY, array(), self::CACHE_DURATION );
            return new WP_Error( 'empty_feed', __( 'Empty feed response', 'profile-builder' ) );
        }

        // Parse XML
        libxml_use_internal_errors( true );
        $xml = simplexml_load_string( $body );
        if ( false === $xml ) {
            set_transient( self::CACHE_KEY, array(), self::CACHE_DURATION );
            return new WP_Error( 'parse_error', __( 'Unable to parse feed', 'profile-builder' ) );
        }

        $posts = array();
        $count = 0;

        if ( isset( $xml->channel->item ) ) {
            foreach ( $xml->channel->item as $item ) {
                if ( $count >= self::POSTS_COUNT ) {
                    break;
                }

                // Get dc:creator namespace
                $dc = $item->children( 'http://purl.org/dc/elements/1.1/' );

                // Clean up title - strip HTML tags and decode entities
                $title = (string) $item->title;
                $title = strip_tags( $title );
                $title = html_entity_decode( $title, ENT_QUOTES, 'UTF-8' );
                $title = trim( $title );

                $posts[] = array(
                    'title'     => $title,
                    'link'      => (string) $item->link,
                    'date'      => $this->format_date( (string) $item->pubDate ),
                    'timestamp' => (int) strtotime( (string) $item->pubDate ),
                    'author'    => isset( $dc->creator ) ? (string) $dc->creator : '',
                );

                $count++;
            }
        }

        // Cache the results
        set_transient( self::CACHE_KEY, $posts, self::CACHE_DURATION );

        return $posts;
    }

    /**
     * Format date for display
     *
     * @param string $date_string
     * @return string
     */
    private function format_date( $date_string ) {
        $timestamp = strtotime( $date_string );
        if ( ! $timestamp ) {
            return '';
        }

        $now = time();
        $diff = $now - $timestamp;

        // Less than a day ago
        if ( $diff < DAY_IN_SECONDS ) {
            $hours = floor( $diff / HOUR_IN_SECONDS );
            if ( $hours < 1 ) {
                return __( 'Just now', 'profile-builder' );
            }
            /* translators: %d: number of hours */
            return sprintf( _n( '%d hour ago', '%d hours ago', $hours, 'profile-builder' ), $hours );
        }

        // Less than a week ago
        if ( $diff < WEEK_IN_SECONDS ) {
            $days = floor( $diff / DAY_IN_SECONDS );
            /* translators: %d: number of days */
            return sprintf( _n( '%d day ago', '%d days ago', $days, 'profile-builder' ), $days );
        }

        // More than a week, show date
        return date_i18n( get_option( 'date_format' ), $timestamp );
    }
}

// Initialize
add_action( 'admin_init', array( 'WPPB_Support_Chat', 'get_instance' ) );