| @@ -512,10 +512,10 @@ | ||
| 512 | 512 | echo '<h3>Cancellation Notification URLs (optional)</h3>'."\n"; |
| 513 | 513 | echo '<p>If you use affiliate software, or have back-office routines that need to be notified whenever Subscriptions are cancelled through your Payment Gateway, you\'ll want to read this section. This is marked `Cancellation`, because the URLs that you list below, will be notified each time a Subscription is cancelled. A Cancellation is triggered when you cancel a Customer\'s Subscription through your Payment Gateway, or when a Customer cancels their own Subscription.</p>'."\n"; |
| 514 | 514 | echo '<p>Please note, this feature is not to be confused with the PayPal IPN service. PayPal IPN <em>(and other service integrations)</em> are already built into s2Member. They remain active at all times. These Cancellation Notifications are an added layer of functionality, and they are completely optional.</p>'."\n"; |
| 515 | 515 | echo '<p><em><strong>Understanding Cancellations:</strong> It\'s important to realize that a Cancellation is not an EOT (End Of Term). All that happens during a Cancellation event, is that billing is stopped, and it\'s understood that the Customer is going to lose access, at some point in the future. This does NOT mean, that access will be revoked immediately. A separate EOT event will automatically handle a (demotion or deletion) later, at the appropriate time; which could be several days, or even a year after the Cancellation took place.</em></p>'."\n"; |
| 516 | - echo '<p><em><strong>Some Hairy Details:</strong> There might be times whenever you notice that a Member\'s Subscription has been cancelled through your Payment Gateway... but, s2Member continues allowing the User access to your site as a paid Member. Please don\'t be confused by this... in 99.9% of these cases, the reason for this is legitimate. s2Member will only remove the User\'s Membership privileges when an EOT (End Of Term) is processed, a refund occurs, a chargeback occurs, or when a cancellation occurs - which would later result in a delayed Auto-EOT by s2Member.</em></p>'."\n"; | |
| 517 | - echo '<p><em>s2Member will not process an EOT (End Of Term) until the User has completely used up the time they paid for. In other words, if a User signs up for a monthly Subscription on Jan 1st, and then cancels their Subscription on Jan 15th; technically, they should still be allowed to access the site for another 15 days, and then on Feb 1st, the time they paid for has completely elapsed. At that time, s2Member will remove their Membership privileges; by either demoting them to a Free Subscriber, or applying the configured Delete behavior. s2Member also calculates one extra day (24 hours) into its equation, just to make sure access is not removed sooner than a Customer might expect.</em></p>'."\n"; | |
| 516 | + echo '<p><em><strong>Some Hairy Details:</strong> There might be times whenever you notice that a Member\'s Subscription has been cancelled through your Payment Gateway... but, s2Member continues allowing the User access to your site as a paid Member. Please don\'t be confused by this... in 99.9% of these cases, the reason for this is legitimate. s2Member will only process the membership EOT when an EOT (End Of Term) is reached, a refund occurs, a chargeback occurs, or when a cancellation later results in a delayed Auto-EOT by s2Member.</em></p>'."\n"; | |
| 517 | + echo '<p><em>s2Member will not process an EOT (End Of Term) until the User has completely used up the time they paid for. In other words, if a User signs up for a monthly Subscription on Jan 1st, and then cancels their Subscription on Jan 15th; technically, they should still be allowed to access the site for another 15 days, and then on Feb 1st, the time they paid for has completely elapsed. At that time, s2Member will process their membership EOT by either assigning the role selected under Demote To Role or applying the configured Delete behavior. s2Member also calculates one extra day (24 hours) into its equation, just to make sure access is not removed sooner than a Customer might expect.</em></p>'."\n"; | |
| 518 | 518 | echo '<p><strong>See also:</strong> This KB article: <a href="http://www.s2member.com/kb/building-an-api-notification-handler/" target="_blank" rel="external">Building An API Notification Handler</a>.</p>'."\n"; |
| 519 | 519 | do_action("ws_plugin__s2member_during_api_ops_page_during_left_sections_during_cancellation_notifications", get_defined_vars()); |
| 520 | 520 | |
| 521 | 521 | echo '<table class="form-table">'."\n"; |
| @@ -612,14 +612,14 @@ | ||
| 612 | 612 | echo '<div class="ws-menu-page-group" title="EOT/Deletion Notifications">'."\n"; |
| 613 | 613 | |
| 614 | 614 | echo '<div class="ws-menu-page-section ws-plugin--s2member-eot-deletion-notifications-section">'."\n"; |
| 615 | 615 | echo '<h3>EOT/Deletion Notification URLs (optional)</h3>'."\n"; |
| 616 | - echo '<p>If you use affiliate software, or have back-office routines that need to be notified whenever Subscriptions have ended <em>(and a Member is demoted to a Free Subscriber)</em>, or when an account is deleted from the system, you\'ll want to read this section. This is marked `EOT/Deletion`, because the URLs that you list below, will be notified in both cases.</p>'."\n"; | |
| 616 | + echo '<p>If you use affiliate software, or have back-office routines that need to be notified whenever Subscriptions have ended <em>(and a Member is demoted according to your EOT settings)</em>, or when an account is deleted from the system, you\'ll want to read this section. This is marked `EOT/Deletion`, because the URLs that you list below, will be notified in both cases.</p>'."\n"; | |
| 617 | 617 | echo '<p><strong>EOT = End Of Term.</strong> An EOT is triggered <em>immediately</em> when you refund a Customer, when a Customer forces a chargeback to occur, or when a paid Subscription ends naturally <em>(i.e., expires)</em>, and your Payment Gateway sends s2Member an EOT (End Of Term) response. Delayed EOTs occur after a Cancellation, either as a result of you cancelling a Customer\'s Subscription, or a Customer cancelling their own Subscription. A Cancellation usually results in a delayed EOT, because a Cancellation does NOT always warrant an immediate action; there could still be time left on their Subscription.</p>'."\n"; |
| 618 | 618 | echo '<p>Manual Deletions will trigger this Notification too. If you delete an account manually from within your WordPress Dashboard, your URLs can be notified automatically through this API Notification, and this scenario can be detected through the Replacement Code <code>%%eot_del_type%%</code>, which is documented below. So the two events are an EOT <em>(of any kind)</em> and/or a Manual Deletion.</p>'."\n"; |
| 619 | 619 | echo '<p>Please note, this feature is not to be confused with the PayPal IPN service. PayPal IPN <em>(and other service integrations)</em> are already built into s2Member. They remain active at all times. These EOT/Deletion Notifications are an added layer of functionality, and they are completely optional.</p>'."\n"; |
| 620 | - echo '<p><em><strong>Some Hairy Details:</strong> There might be times whenever you notice that a Member\'s Subscription has been cancelled through your Payment Gateway... but, s2Member continues allowing the User access to your site as a paid Member. Please don\'t be confused by this... in 99.9% of these cases, the reason for this is legitimate. s2Member will only remove the User\'s Membership privileges when an EOT (End Of Term) is processed, a refund occurs, a chargeback occurs, or when a cancellation occurs - which would later result in a delayed Auto-EOT by s2Member.</em></p>'."\n"; | |
| 621 | - echo '<p><em>s2Member will not process an EOT (End Of Term) until the User has completely used up the time they paid for. In other words, if a User signs up for a monthly Subscription on Jan 1st, and then cancels their Subscription on Jan 15th; technically, they should still be allowed to access the site for another 15 days, and then on Feb 1st, the time they paid for has completely elapsed. At that time, s2Member will remove their Membership privileges; by either demoting them to a Free Subscriber, or applying the configured Delete behavior. s2Member also calculates one extra day (24 hours) into its equation, just to make sure access is not removed sooner than a Customer might expect.</em></p>'."\n"; | |
| 620 | + echo '<p><em><strong>Some Hairy Details:</strong> There might be times whenever you notice that a Member\'s Subscription has been cancelled through your Payment Gateway... but, s2Member continues allowing the User access to your site as a paid Member. Please don\'t be confused by this... in 99.9% of these cases, the reason for this is legitimate. s2Member will only process the membership EOT when an EOT (End Of Term) is reached, a refund occurs, a chargeback occurs, or when a cancellation later results in a delayed Auto-EOT by s2Member.</em></p>'."\n"; | |
| 621 | + echo '<p><em>s2Member will not process an EOT (End Of Term) until the User has completely used up the time they paid for. In other words, if a User signs up for a monthly Subscription on Jan 1st, and then cancels their Subscription on Jan 15th; technically, they should still be allowed to access the site for another 15 days, and then on Feb 1st, the time they paid for has completely elapsed. At that time, s2Member will process their membership EOT by either assigning the role selected under Demote To Role or applying the configured Delete behavior. s2Member also calculates one extra day (24 hours) into its equation, just to make sure access is not removed sooner than a Customer might expect.</em></p>'."\n"; | |
| 622 | 622 | echo '<p><strong>See also:</strong> This KB article: <a href="http://www.s2member.com/kb/building-an-api-notification-handler/" target="_blank" rel="external">Building An API Notification Handler</a>.</p>'."\n"; |
| 623 | 623 | do_action("ws_plugin__s2member_during_api_ops_page_during_left_sections_during_eot_deletion_notifications", get_defined_vars()); |
| 624 | 624 | |
| 625 | 625 | echo '<table class="form-table">'."\n"; |
