# supportcandy/2.3.1/includes/admin/tickets/individual_ticket/submit_reply.php

SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent, version 2.3.1. 111 lines.

- Page: https://pluginprobe.com/plugins/supportcandy/2.3.1/code/includes/admin/tickets/individual_ticket/submit_reply.php
- Raw: https://pluginprobe.com/plugins/supportcandy/2.3.1/raw/includes/admin/tickets/individual_ticket/submit_reply.php
- Modified: 2022-07-21T08:20:56+00:00

Line numbers below start at 1. Link to a line or a range by appending a fragment to the
page URL, for example `https://pluginprobe.com/plugins/supportcandy/2.3.1/code/includes/admin/tickets/individual_ticket/submit_reply.php#L10-L20`.

```php
<?php
if ( ! defined( 'ABSPATH' ) ) {
	exit; // Exit if accessed directly
}

global $wpscfunction, $current_user;
$wpsc_guest_can_upload_files = get_option('wpsc_guest_can_upload_files');
// Get tiket id
$ticket_id = isset($_POST['ticket_id']) ? intval($_POST['ticket_id']) : 0;
if(!$ticket_id) die();

$wpsc_allow_rich_text_editor = get_option('wpsc_allow_rich_text_editor');

// Check nonce
if( !isset($_POST['nonce']) || !wp_verify_nonce($_POST['nonce'],$ticket_id) ){
    die(__('Cheating huh?', 'supportcandy'));
}
setcookie('wpsc_secure_code','123');

if ($current_user->ID) {
  $customer_name  = $current_user->display_name;
  $customer_email = $current_user->user_email;
} else {
  $customer_name  = isset($_POST['customer_name']) ? sanitize_text_field($_POST['customer_name']) : '';
  $customer_email = isset($_POST['customer_email']) ? sanitize_email($_POST['customer_email']) : '';
}

if ( !$customer_name || !$customer_email ) die();

// Get reply body
$rich_editing = $wpscfunction->rich_editing_status($current_user);

$flag = false;

if((in_array('register_user',$wpsc_allow_rich_text_editor) && !$current_user->has_cap('wpsc_agent')) && $rich_editing){
	$flag = true;
} elseif($current_user->has_cap('wpsc_agent') && $rich_editing){
	$flag = true;
} elseif ( in_array('guest_user',$wpsc_allow_rich_text_editor) && (!is_user_logged_in())) {
	$flag = true;
}

if ( $flag ) {
	$reply_body = isset($_POST['reply_body']) ? wp_kses_post(htmlspecialchars_decode($_POST['reply_body'], ENT_QUOTES)) : '';
} else {
	$reply_body = isset($_POST['reply_body']) ? sanitize_textarea_field($_POST['reply_body']) : '';
}

// Get reply attachments
$description_attachment = isset($_POST['desc_attachment']) ? $wpscfunction->sanitize_array($_POST['desc_attachment']) : array();
$attachments = array();
if(is_user_logged_in() || $wpsc_guest_can_upload_files ){
	foreach ($description_attachment as $key => $value) {
		$attachment_id = intval($value);
		$attachments[] = $attachment_id;
		update_term_meta ($attachment_id, 'active', '1');
	}
}

$signature = get_user_meta($current_user->ID,'wpsc_agent_signature',true);
if($signature){
	$signature= stripcslashes(htmlspecialchars_decode($signature, ENT_QUOTES));
	$reply_body.= $signature;
}

$ip_address	= isset($_SERVER) && isset($_SERVER['REMOTE_ADDR'])?$_SERVER['REMOTE_ADDR']:'';
if (strlen($ip_address)>28) {
	$ip_address = '';
}
$os_platform = $wpscfunction->get_os();
$browser		 = $wpscfunction->get_browser();

$ticket_raised_by = $wpscfunction->get_ticket_fields($ticket_id,'customer_email');
$user_seen = 'null';
if($current_user->user_email == $ticket_raised_by){
	$user_seen = date("Y-m-d H:i:s");
}

// Prepare arguments
$args = array(
  'ticket_id'      => $ticket_id,
  'reply_body'     => $wpscfunction->replace_macro($reply_body,$ticket_id),
  'customer_name'  => $customer_name,
  'customer_email' => $customer_email,
  'attachments'    => $attachments,
  'thread_type'    => 'reply',
	'ip_address'		 => $ip_address,
	'reply_source'	 => 'browser',
	'os'						 => $os_platform,
	'browser'				 => $browser,
	'user_seen'			 => $user_seen
);
$args = apply_filters( 'wpsc_thread_args', $args );
$thread_id = $wpscfunction->submit_ticket_thread($args);

$last_reply_by = $wpscfunction->get_ticket_meta($ticket_id,'last_reply_by',true);
if($last_reply_by){
	$wpscfunction->update_ticket_meta($ticket_id,'last_reply_by',array('meta_value' => $customer_name));
}else{
	$wpscfunction->add_ticket_meta($ticket_id,'last_reply_by',$customer_name);
}

$last_reply_on = $wpscfunction->get_ticket_meta($ticket_id,'last_reply_on',true);
if($last_reply_on){
	$wpscfunction->update_ticket_meta($ticket_id,'last_reply_on',array('meta_value' => date("Y-m-d H:i:s")));
}else{
	$wpscfunction->add_ticket_meta($ticket_id,'last_reply_on',date("Y-m-d H:i:s"));
}

do_action( 'wpsc_after_submit_reply', $thread_id, $ticket_id );

```