Allows customers and agents to create and reply to tickets directly from their email inboxes.

Unlock the power of automation with SupportCandy workflows, revolutionizing the way you manage your processes.

You can offer and track the time you take to respond to and resolve different types of incoming tickets from customers.

You can create a group of users or companies so that the company’s supervisor can manage all tickets created by the group members.

You can create groups of agents to assign tickets just like individual agents. The supervisor of the group can assign tickets to his team members.

Collect customer feedback and rating for each ticket. This helps you understand how your team performs.

Allows your agents to separately record the time spent on each ticket in the form of a stopwatch.

Allows your customers to share sensitive information within the ticket so that it is visible to only agents with permission.

Automatically create periodic tickets by setting recurring time and information.

Agents can save their replies which can be accessed in just a few clicks while replying to the tickets.

Automatically close the ticket after x days of inactivity. You can also send an inactivity warning email to the customer before x days of closing the ticket.

Measure and improve the efficiency of your support using our advanced reporting.

Export tickets in CSV format as per the current filter from the ticket list page.

Add print ticket feature to SupportCandy using custom templates.

Conditionally assign agents to new tickets automatically using set rules and workload.

The productivity suite is a collection of features designed to help agents/users perform a variety of tasks more efficiently and effectively.

Webhooks deliver real-time notifications, ensuring you stay informed during critical support events, from new ticket creation to closures and agent assignments. Tailor your support experience with dynamic, customizable alerts.

Allows your customers to choose orders and products within the ticket form. Also, allows your agents to view customer orders within the ticket.

Get instant notifications to your Slack Channel and respond directly from Slack thread reply.

Integrate Gravity Forms with SupportCandy and allows you to create multiple ticket forms.

Allows your customers to choose orders and products within the ticket form. Also, allows your agents to view customer orders within the ticket.

Intergrates popular FAQ plugins with SupportCandy.

Integrates popular knowledge-base plugins to SupportCandy.

Integrates popular LMS plugins to SupportCandy.

Elevate customer engagement by connecting SupportCandy with leading email marketing tools like MailChimp, GetResponse, and Brevo.