← All changes | includes/models/class-wpsc-agent.php +98 -42 3.3.8 → 3.5.4 View file →

		@@ -65,22 +65,23 @@
65	65	// create ticket event to reset unresolved and workload counts of related agents to the ticket.
66	66	add_action( 'wpsc_create_new_ticket', array( __CLASS__, 'create_new_ticket' ), 500 );
67	67
68	68	// change status event to reset unresolved and workload counts of related agents to the ticket.
69		- add_action( 'wpsc_change_ticket_status', array( __CLASS__, 'change_status' ), 200, 4 );
	69	+ add_action( 'wpsc_change_ticket_status', array( __CLASS__, 'change_status' ), 500, 4 );
70	70
71	71	// assigned agent event to reset unresolved and workload counts of related agents to the ticket.
72		- add_action( 'wpsc_change_assignee', array( __CLASS__, 'change_assignee' ), 200, 4 );
	72	+ add_action( 'wpsc_change_assignee', array( __CLASS__, 'change_assignee' ), 500, 4 );
73	73
74	74	// change raised by event to reset unresolved and workload counts of related agents to the ticket.
75		- add_action( 'wpsc_change_raised_by', array( __CLASS__, 'change_raised_by' ), 200, 4 );
	75	+ add_action( 'wpsc_change_raised_by', array( __CLASS__, 'change_raised_by' ), 500, 4 );
76	76
77		- // delete ticket event to reset unresolved and workload counts of related agents to the ticket.
78		- add_action( 'wpsc_delete_ticket', array( __CLASS__, 'delete_ticket' ), 200, 1 );
	77	+ // archive/restore/delete ticket event to reset unresolved and workload counts of related agents to the ticket.
	78	+ add_action( 'wpsc_delete_ticket', array( __CLASS__, 'reset_agent_unresolved_count' ), 500 );
	79	+ add_action( 'wpsc_ticket_restore', array( __CLASS__, 'reset_agent_unresolved_count' ), 500 );
	80	+ add_action( 'wpsc_ticket_delete_permanently', array( __CLASS__, 'reset_agent_unresolved_count' ), 500 );
	81	+ add_action( 'wpsc_ticket_archive', array( __CLASS__, 'reset_agents_unresolved_count' ), 500, 2 );
	82	+ add_action( 'wpsc_archive_ticket_restore', array( __CLASS__, 'reset_agents_unresolved_count' ), 500, 2 );
79	83
80		- // restore ticket event to reset unresolved and workload counts of related agents to the ticket.
81		- add_action( 'wpsc_ticket_restore', array( __CLASS__, 'restore_ticket' ), 200, 1 );
82		-
83	84	// agent autocomplete admin access only.
84	85	add_action( 'wp_ajax_wpsc_agent_autocomplete_admin_access', array( __CLASS__, 'agent_autocomplete_admin_access' ) );
85	86
86	87	// reset unresolved count after agent role update.
		@@ -570,12 +571,21 @@
570	571	* @return array
571	572	*/
572	573	public static function agent_autocomplete( $filters ) {
573	574
	575	+ // Whitelisted map of accepted sort_by values to actual DB columns - only
	576	+ // the two options offered in the sort-by dropdown are valid here.
	577	+ $sortable_columns = array(
	578	+ 'name' => 'name',
	579	+ 'workload' => 'workload',
	580	+ );
	581	+ $orderby = isset( $sortable_columns[ $filters['sort_by'] ] ) ?
	582	+ $sortable_columns[ $filters['sort_by'] ] : 'name';
	583	+
574	584	$args = array(
575	585	'search' => $filters['term'],
576	586	'items_per_page' => 25,
577		- 'orderby' => $filters['sort_by'],
	587	+ 'orderby' => $orderby,
578	588	'order' => 'ASC',
579	589	'meta_query' => array(
580	590	'relation' => 'AND',
581	591	array(
		@@ -884,14 +894,21 @@
884	894	* Reset workload count for the agent
885	895	*/
886	896	public function reset_workload() {
887	897
888		- if ( $this->is_agentgroup ) {
	898	+ if ( ! empty( $this->is_agentgroup ) ) {
889	899	return;
890	900	}
891	901
892		- $more_settings = get_option( 'wpsc-tl-ms-agent-view' );
893		- $response = WPSC_Ticket::find(
	902	+ $more_settings = get_option( 'wpsc-tl-ms-agent-view', array() );
	903	+ $statuses = isset( $more_settings['unresolved-ticket-statuses'] ) ? $more_settings['unresolved-ticket-statuses'] : array();
	904	+ if ( empty( $statuses ) ) {
	905	+ $this->workload = 0;
	906	+ $this->save();
	907	+ return;
	908	+ }
	909	+
	910	+ $count = WPSC_Ticket::count(
894	911	array(
895	912	'items_per_page' => 1,
896	913	'meta_query' => array(
897	914	'relation' => 'AND',
		@@ -897,9 +914,9 @@
897	914	'relation' => 'AND',
898	915	array(
899	916	'slug' => 'status',
900	917	'compare' => 'IN',
901		- 'val' => $more_settings['unresolved-ticket-statuses'],
	918	+ 'val' => $statuses,
902	919	),
903	920	array(
904	921	'slug' => 'assigned_agent',
905	922	'compare' => '=',
		@@ -908,10 +925,9 @@
908	925	),
909	926	)
910	927	);
911	928
912		- // save workload.
913		- $this->workload = $response['total_items'];
	929	+ $this->workload = (int) $count;
914	930	$this->save();
915	931	}
916	932
917	933	/**
		@@ -1031,45 +1047,26 @@
1031	1047	}
1032	1048	}
1033	1049
1034	1050	/**
1035		- * Reset unresolved count and workload after delete ticket
	1051	+ * Reset unresolved count and workload after restore archive ticket
1036	1052	*
1037		- * @param WPSC_Ticket $ticket - ticket object.
	1053	+ * @param WPSC_Ticket $ticket - ticket object.
	1054	+ * @param WPSC_Archive_Ticket $ar_ticket - archive ticket object.
1038	1055	* @return void
1039	1056	*/
1040		- public static function delete_ticket( $ticket ) {
	1057	+ public static function reset_agents_unresolved_count( $ticket, $ar_ticket ) {
1041	1058
1042		- $tl_advanced = get_option( 'wpsc-tl-ms-advanced' );
1043		- if ( in_array( $ticket->status->id, $tl_advanced['closed-ticket-statuses'] ) ) {
1044		- return;
1045		- }
1046		-
1047		- // reset workload for applicable agents.
1048		- foreach ( $ticket->assigned_agent as $agent ) {
1049		- if ( ! $agent->is_active ) {
1050		- continue;
1051		- }
1052		- $agent->reset_workload();
1053		- }
1054		-
1055		- // reset unresolved for applicable agents.
1056		- $agents = $ticket->get_current_read_permission_agents();
1057		- foreach ( $agents as $agent ) {
1058		- if ( ! $agent->is_active ) {
1059		- continue;
1060		- }
1061		- $agent->reset_unresolved_count();
1062		- }
	1059	+ self::reset_agent_unresolved_count( $ticket );
1063	1060	}
1064	1061
1065	1062	/**
1066		- * Reset unresolved count and workload after restore ticket
	1063	+ * Reset unresolved count and workload after archive/restore/delete ticket
1067	1064	*
1068	1065	* @param WPSC_Ticket $ticket - ticket object.
1069	1066	* @return void
1070	1067	*/
1071		- public static function restore_ticket( $ticket ) {
	1068	+ public static function reset_agent_unresolved_count( $ticket ) {
1072	1069
1073	1070	$tl_advanced = get_option( 'wpsc-tl-ms-advanced' );
1074	1071	if ( in_array( $ticket->status->id, $tl_advanced['closed-ticket-statuses'] ) ) {
1075	1072	return;
		@@ -1119,9 +1116,9 @@
1119	1116	*/
1120	1117	public static function agent_autocomplete_admin_access() {
1121	1118
1122	1119	if ( check_ajax_referer( 'wpsc_agent_autocomplete_admin_access', '_ajax_nonce', false ) !== 1 ) {
1123		- wp_send_json_error( 'Unauthorised request!', 401 );
	1120	+ wp_send_json_error( 'Unauthorized request!', 401 );
1124	1121	}
1125	1122
1126	1123	if ( ! WPSC_Functions::is_site_admin() ) {
1127	1124	wp_send_json_error( __( 'Unauthorized access!', 'supportcandy' ), 401 );
		@@ -1175,8 +1172,67 @@
1175	1172	foreach ( $agents as $agent ) {
1176	1173
1177	1174	$agent->reset_unresolved_count();
1178	1175	}
	1176	+ }
	1177	+
	1178	+ /**
	1179	+ * Count tickets based on given filters
	1180	+ *
	1181	+ * @param array $filter - array containing array items like search, where, etc.
	1182	+ * @return int
	1183	+ */
	1184	+ public static function count( $filter = array() ) {
	1185	+
	1186	+ global $wpdb;
	1187	+
	1188	+ $filter['is_active'] = isset( $filter['is_active'] ) ? $filter['is_active'] : 1;
	1189	+
	1190	+ $sql = 'SELECT count(a.id) FROM ' . $wpdb->prefix . 'psmsc_agents a ';
	1191	+ $joins = self::get_joins( $filter );
	1192	+ $where = self::get_where( $filter );
	1193	+
	1194	+ $sql = $sql . $joins . $where;
	1195	+
	1196	+ return (int) $wpdb->get_var( $sql );
	1197	+ }
	1198	+
	1199	+ /**
	1200	+ * Check current user ticket access for capability
	1201	+ *
	1202	+ * @param WPSC_Ticket|WPSC_Archive_Ticket $ticket Ticket object.
	1203	+ * @param string $cap - capability name.
	1204	+ * @return boolean
	1205	+ */
	1206	+ public static function has_ticket_cap( $ticket, $cap ) {
	1207	+
	1208	+ $current_user = WPSC_Current_User::$current_user;
	1209	+
	1210	+ $assigned_agents = array_map(
	1211	+ fn ( $agent ) => $agent->id,
	1212	+ $ticket->assigned_agent
	1213	+ );
	1214	+
	1215	+ $flag = false;
	1216	+ if (
	1217	+ (
	1218	+ ! $ticket->assigned_agent &&
	1219	+ $current_user->agent->has_cap( $cap . '-unassigned' )
	1220	+ ) ||
	1221	+ (
	1222	+ in_array( $current_user->agent->id, $assigned_agents ) &&
	1223	+ $current_user->agent->has_cap( $cap . '-assigned-me' )
	1224	+ ) ||
	1225	+ (
	1226	+ $ticket->assigned_agent &&
	1227	+ ! in_array( $current_user->agent->id, $assigned_agents ) &&
	1228	+ $current_user->agent->has_cap( $cap . '-assigned-others' )
	1229	+ )
	1230	+ ) {
	1231	+ $flag = true;
	1232	+ }
	1233	+
	1234	+ return apply_filters( 'wpsc_it_has_ticket_cap', $flag, $ticket, $cap );
1179	1235	}
1180	1236	}
1181	1237	endif;
1182	1238