| @@ -232,8 +232,9 @@ | ||
| 232 | 232 | source VARCHAR(200) NOT NULL, |
| 233 | 233 | source_id BIGINT NOT NULL DEFAULT 0, |
| 234 | 234 | ticket_id BIGINT NOT NULL DEFAULT 0, |
| 235 | 235 | customer_id BIGINT NOT NULL DEFAULT 0, |
| 236 | + uploaded_by VARCHAR(64) NOT NULL DEFAULT '', | |
| 236 | 237 | PRIMARY KEY (id) |
| 237 | 238 | ) $collate; |
| 238 | 239 | CREATE TABLE {$wpdb->prefix}psmsc_agents ( |
| 239 | 240 | id BIGINT NOT NULL AUTO_INCREMENT, |
| @@ -322,11 +323,99 @@ | ||
| 322 | 323 | color VARCHAR(50) NOT NULL, |
| 323 | 324 | bg_color VARCHAR(50) NOT NULL, |
| 324 | 325 | PRIMARY KEY (id) |
| 325 | 326 | ) $collate; |
| 327 | + CREATE TABLE {$wpdb->prefix}psmsc_ai_logs ( | |
| 328 | + id BIGINT NOT NULL AUTO_INCREMENT, | |
| 329 | + customer BIGINT NOT NULL, | |
| 330 | + ticket BIGINT NOT NULL, | |
| 331 | + provider VARCHAR(100) NOT NULL, | |
| 332 | + model VARCHAR(100) NOT NULL, | |
| 333 | + feature VARCHAR(50) NOT NULL, | |
| 334 | + tokens INT NOT NULL, | |
| 335 | + prompt LONGTEXT NOT NULL, | |
| 336 | + date_created DATETIME NOT NULL, | |
| 337 | + PRIMARY KEY (id), | |
| 338 | + KEY customer (customer), | |
| 339 | + KEY date_created (date_created) | |
| 340 | + ) $collate; | |
| 341 | + CREATE TABLE {$wpdb->prefix}psmsc_ai_training ( | |
| 342 | + id BIGINT NOT NULL AUTO_INCREMENT, | |
| 343 | + status VARCHAR(20) NOT NULL, | |
| 344 | + provider VARCHAR(50) NOT NULL, | |
| 345 | + source VARCHAR(50) NOT NULL, | |
| 346 | + source_id BIGINT NOT NULL, | |
| 347 | + doc_source VARCHAR(255) NULL, | |
| 348 | + name VARCHAR(255) NOT NULL, | |
| 349 | + file_path VARCHAR(500) NOT NULL, | |
| 350 | + provider_file_id VARCHAR(255) NULL, | |
| 351 | + meta_data LONGTEXT NULL, | |
| 352 | + post_updated_on DATETIME NOT NULL, | |
| 353 | + date_updated DATETIME NOT NULL, | |
| 354 | + date_created DATETIME NOT NULL, | |
| 355 | + PRIMARY KEY (id), | |
| 356 | + INDEX idx_status (status), | |
| 357 | + INDEX idx_source (source), | |
| 358 | + INDEX idx_status_source (status, source) | |
| 359 | + ) $collate; | |
| 360 | + CREATE TABLE {$wpdb->prefix}psmsc_acb_sessions ( | |
| 361 | + id BIGINT NOT NULL AUTO_INCREMENT, | |
| 362 | + session_id CHAR(36) NOT NULL, | |
| 363 | + visitor_id CHAR(36) NOT NULL, | |
| 364 | + subject LONGTEXT NULL, | |
| 365 | + provider VARCHAR(20) NOT NULL DEFAULT '', | |
| 366 | + reaction tinyint(1) NULL, | |
| 367 | + ticket_id BIGINT NULL, | |
| 368 | + status tinyint(1) NOT NULL, | |
| 369 | + token_count INT UNSIGNED NOT NULL, | |
| 370 | + last_activity DATETIME NOT NULL, | |
| 371 | + date_created DATETIME NOT NULL, | |
| 372 | + PRIMARY KEY (id), | |
| 373 | + UNIQUE KEY session_id (session_id), | |
| 374 | + KEY visitor_id (visitor_id), | |
| 375 | + KEY status (status), | |
| 376 | + KEY date_created (date_created) | |
| 377 | + ) $collate; | |
| 378 | + CREATE TABLE {$wpdb->prefix}psmsc_acb_messages ( | |
| 379 | + id BIGINT NOT NULL AUTO_INCREMENT, | |
| 380 | + session_id CHAR(36) NOT NULL, | |
| 381 | + sender VARCHAR(10) NOT NULL, | |
| 382 | + message LONGTEXT NULL, | |
| 383 | + token_count INT UNSIGNED NOT NULL, | |
| 384 | + date_created DATETIME NOT NULL, | |
| 385 | + PRIMARY KEY (id), | |
| 386 | + KEY session_id (session_id), | |
| 387 | + KEY session_messages (session_id, date_created) | |
| 388 | + ) $collate; | |
| 326 | 389 | "; |
| 327 | 390 | |
| 328 | 391 | dbDelta( $tables ); |
| 392 | + | |
| 393 | + // Copy structure of psmsc_ticket table to psmsc_archived_tickets table. | |
| 394 | + if ( $wpdb->get_var( "SHOW TABLES LIKE '{$wpdb->prefix}psmsc_archived_tickets'" ) !== "{$wpdb->prefix}psmsc_archived_tickets" ) { | |
| 395 | + $wpdb->query( "CREATE TABLE {$wpdb->prefix}psmsc_archived_tickets LIKE {$wpdb->prefix}psmsc_tickets" ); | |
| 396 | + } | |
| 397 | + | |
| 398 | + // Copy structure of psmsc_thread table to psmsc_archived_threads table. | |
| 399 | + if ( $wpdb->get_var( "SHOW TABLES LIKE '{$wpdb->prefix}psmsc_archived_threads'" ) !== "{$wpdb->prefix}psmsc_archived_threads" ) { | |
| 400 | + $wpdb->query( "CREATE TABLE {$wpdb->prefix}psmsc_archived_threads LIKE {$wpdb->prefix}psmsc_threads" ); | |
| 401 | + } | |
| 402 | + | |
| 403 | + // AI assistant feature: add 'ticket_summary' column to tickets and archived tickets table. | |
| 404 | + $column_exists = $wpdb->get_results( "SHOW COLUMNS FROM {$wpdb->prefix}psmsc_tickets LIKE 'ticket_summary'" ); | |
| 405 | + if ( empty( $column_exists ) ) { | |
| 406 | + $wpdb->query( "ALTER TABLE {$wpdb->prefix}psmsc_tickets ADD ticket_summary TEXT NULL" ); | |
| 407 | + } | |
| 408 | + $column_exists = $wpdb->get_results( "SHOW COLUMNS FROM {$wpdb->prefix}psmsc_archived_tickets LIKE 'ticket_summary'" ); | |
| 409 | + if ( empty( $column_exists ) ) { | |
| 410 | + $wpdb->query( "ALTER TABLE {$wpdb->prefix}psmsc_archived_tickets ADD ticket_summary TEXT NULL" ); | |
| 411 | + } | |
| 412 | + | |
| 413 | + // Attachment ownership: add 'uploaded_by' column to attachments table. | |
| 414 | + $column_exists = $wpdb->get_results( "SHOW COLUMNS FROM {$wpdb->prefix}psmsc_attachments LIKE 'uploaded_by'" ); | |
| 415 | + if ( empty( $column_exists ) ) { | |
| 416 | + $wpdb->query( "ALTER TABLE {$wpdb->prefix}psmsc_attachments ADD uploaded_by VARCHAR(64) NOT NULL DEFAULT ''" ); | |
| 417 | + } | |
| 329 | 418 | } |
| 330 | 419 | |
| 331 | 420 | /** |
| 332 | 421 | * First time installation |
| @@ -334,16 +423,13 @@ | ||
| 334 | 423 | public static function initial_setup() { |
| 335 | 424 | |
| 336 | 425 | global $wpdb; |
| 337 | 426 | |
| 338 | - $wpdb->query( 'SET auto_increment_increment = 1' ); | |
| 339 | - $wpdb->query( 'SET auto_increment_offset = 1' ); | |
| 340 | - | |
| 341 | 427 | // string translations. |
| 342 | 428 | $string_translations = array(); |
| 343 | 429 | |
| 344 | 430 | // Insert default custom fields. |
| 345 | - $name = esc_attr__( 'ID', 'supportcandy' ); | |
| 431 | + $name = __( 'ID', 'supportcandy' ); | |
| 346 | 432 | $wpdb->insert( |
| 347 | 433 | $wpdb->prefix . 'psmsc_custom_fields', |
| 348 | 434 | array( |
| 349 | 435 | 'name' => $name, |
| @@ -355,10 +441,10 @@ | ||
| 355 | 441 | ) |
| 356 | 442 | ); |
| 357 | 443 | $string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name; |
| 358 | 444 | |
| 359 | - $name = esc_attr__( 'Customer', 'supportcandy' ); | |
| 360 | - $extra_info = esc_attr__( 'Select customer for whom you wish to create a ticket', 'supportcandy' ); | |
| 445 | + $name = __( 'Customer', 'supportcandy' ); | |
| 446 | + $extra_info = __( 'Select customer for whom you wish to create a ticket', 'supportcandy' ); | |
| 361 | 447 | $wpdb->insert( |
| 362 | 448 | $wpdb->prefix . 'psmsc_custom_fields', |
| 363 | 449 | array( |
| 364 | 450 | 'name' => $name, |
| @@ -371,10 +457,10 @@ | ||
| 371 | 457 | ); |
| 372 | 458 | $string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name; |
| 373 | 459 | $string_translations[ 'wpsc-cf-exi-' . $wpdb->insert_id ] = $extra_info; |
| 374 | 460 | |
| 375 | - $name = esc_attr__( 'Name', 'supportcandy' ); | |
| 376 | - $extra_info = esc_attr__( 'Please insert your name', 'supportcandy' ); | |
| 461 | + $name = __( 'Name', 'supportcandy' ); | |
| 462 | + $extra_info = __( 'Please insert your name', 'supportcandy' ); | |
| 377 | 463 | $wpdb->insert( |
| 378 | 464 | $wpdb->prefix . 'psmsc_custom_fields', |
| 379 | 465 | array( |
| 380 | 466 | 'name' => $name, |
| @@ -389,10 +475,10 @@ | ||
| 389 | 475 | ); |
| 390 | 476 | $string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name; |
| 391 | 477 | $string_translations[ 'wpsc-cf-exi-' . $wpdb->insert_id ] = $extra_info; |
| 392 | 478 | |
| 393 | - $name = esc_attr__( 'Email Address', 'supportcandy' ); | |
| 394 | - $extra_info = esc_attr__( 'Please insert your email address', 'supportcandy' ); | |
| 479 | + $name = __( 'Email Address', 'supportcandy' ); | |
| 480 | + $extra_info = __( 'Please insert your email address', 'supportcandy' ); | |
| 395 | 481 | $wpdb->insert( |
| 396 | 482 | $wpdb->prefix . 'psmsc_custom_fields', |
| 397 | 483 | array( |
| 398 | 484 | 'name' => $name, |
| @@ -407,10 +493,10 @@ | ||
| 407 | 493 | ); |
| 408 | 494 | $string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name; |
| 409 | 495 | $string_translations[ 'wpsc-cf-exi-' . $wpdb->insert_id ] = $extra_info; |
| 410 | 496 | |
| 411 | - $name = esc_attr__( 'Subject', 'supportcandy' ); | |
| 412 | - $extra_info = esc_attr__( 'Short description of the ticket', 'supportcandy' ); | |
| 497 | + $name = __( 'Subject', 'supportcandy' ); | |
| 498 | + $extra_info = __( 'Short description of the ticket', 'supportcandy' ); | |
| 413 | 499 | $wpdb->insert( |
| 414 | 500 | $wpdb->prefix . 'psmsc_custom_fields', |
| 415 | 501 | array( |
| 416 | 502 | 'name' => $name, |
| @@ -425,10 +511,10 @@ | ||
| 425 | 511 | ); |
| 426 | 512 | $string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name; |
| 427 | 513 | $string_translations[ 'wpsc-cf-exi-' . $wpdb->insert_id ] = $extra_info; |
| 428 | 514 | |
| 429 | - $name = esc_attr__( 'Description', 'supportcandy' ); | |
| 430 | - $extra_info = esc_attr__( 'Detailed description of the ticket', 'supportcandy' ); | |
| 515 | + $name = __( 'Description', 'supportcandy' ); | |
| 516 | + $extra_info = __( 'Detailed description of the ticket', 'supportcandy' ); | |
| 431 | 517 | $wpdb->insert( |
| 432 | 518 | $wpdb->prefix . 'psmsc_custom_fields', |
| 433 | 519 | array( |
| 434 | 520 | 'name' => $name, |
| @@ -442,10 +528,10 @@ | ||
| 442 | 528 | ); |
| 443 | 529 | $string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name; |
| 444 | 530 | $string_translations[ 'wpsc-cf-exi-' . $wpdb->insert_id ] = $extra_info; |
| 445 | 531 | |
| 446 | - $name = esc_attr__( 'Status', 'supportcandy' ); | |
| 447 | - $extra_info = esc_attr__( 'Please select status', 'supportcandy' ); | |
| 532 | + $name = __( 'Status', 'supportcandy' ); | |
| 533 | + $extra_info = __( 'Please select status', 'supportcandy' ); | |
| 448 | 534 | $wpdb->insert( |
| 449 | 535 | $wpdb->prefix . 'psmsc_custom_fields', |
| 450 | 536 | array( |
| 451 | 537 | 'name' => $name, |
| @@ -460,10 +546,10 @@ | ||
| 460 | 546 | ); |
| 461 | 547 | $string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name; |
| 462 | 548 | $string_translations[ 'wpsc-cf-exi-' . $wpdb->insert_id ] = $extra_info; |
| 463 | 549 | |
| 464 | - $name = esc_attr__( 'Priority', 'supportcandy' ); | |
| 465 | - $extra_info = esc_attr__( 'Please select priority', 'supportcandy' ); | |
| 550 | + $name = __( 'Priority', 'supportcandy' ); | |
| 551 | + $extra_info = __( 'Please select priority', 'supportcandy' ); | |
| 466 | 552 | $wpdb->insert( |
| 467 | 553 | $wpdb->prefix . 'psmsc_custom_fields', |
| 468 | 554 | array( |
| 469 | 555 | 'name' => $name, |
| @@ -478,10 +564,10 @@ | ||
| 478 | 564 | ); |
| 479 | 565 | $string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name; |
| 480 | 566 | $string_translations[ 'wpsc-cf-exi-' . $wpdb->insert_id ] = $extra_info; |
| 481 | 567 | |
| 482 | - $name = esc_attr__( 'Category', 'supportcandy' ); | |
| 483 | - $extra_info = esc_attr__( 'Please select category', 'supportcandy' ); | |
| 568 | + $name = __( 'Category', 'supportcandy' ); | |
| 569 | + $extra_info = __( 'Please select category', 'supportcandy' ); | |
| 484 | 570 | $wpdb->insert( |
| 485 | 571 | $wpdb->prefix . 'psmsc_custom_fields', |
| 486 | 572 | array( |
| 487 | 573 | 'name' => $name, |
| @@ -496,10 +582,10 @@ | ||
| 496 | 582 | ); |
| 497 | 583 | $string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name; |
| 498 | 584 | $string_translations[ 'wpsc-cf-exi-' . $wpdb->insert_id ] = $extra_info; |
| 499 | 585 | |
| 500 | - $name = esc_attr__( 'Assignee', 'supportcandy' ); | |
| 501 | - $extra_info = esc_attr__( 'Please select an agent', 'supportcandy' ); | |
| 586 | + $name = __( 'Assignee', 'supportcandy' ); | |
| 587 | + $extra_info = __( 'Please select an agent', 'supportcandy' ); | |
| 502 | 588 | $wpdb->insert( |
| 503 | 589 | $wpdb->prefix . 'psmsc_custom_fields', |
| 504 | 590 | array( |
| 505 | 591 | 'name' => $name, |
| @@ -513,9 +599,9 @@ | ||
| 513 | 599 | ); |
| 514 | 600 | $string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name; |
| 515 | 601 | $string_translations[ 'wpsc-cf-exi-' . $wpdb->insert_id ] = $extra_info; |
| 516 | 602 | |
| 517 | - $name = esc_attr__( 'Date Created', 'supportcandy' ); | |
| 603 | + $name = __( 'Date Created', 'supportcandy' ); | |
| 518 | 604 | $wpdb->insert( |
| 519 | 605 | $wpdb->prefix . 'psmsc_custom_fields', |
| 520 | 606 | array( |
| 521 | 607 | 'name' => $name, |
| @@ -528,9 +614,9 @@ | ||
| 528 | 614 | ) |
| 529 | 615 | ); |
| 530 | 616 | $string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name; |
| 531 | 617 | |
| 532 | - $name = esc_attr__( 'Date Updated', 'supportcandy' ); | |
| 618 | + $name = __( 'Date Updated', 'supportcandy' ); | |
| 533 | 619 | $wpdb->insert( |
| 534 | 620 | $wpdb->prefix . 'psmsc_custom_fields', |
| 535 | 621 | array( |
| 536 | 622 | 'name' => $name, |
| @@ -543,9 +629,9 @@ | ||
| 543 | 629 | ) |
| 544 | 630 | ); |
| 545 | 631 | $string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name; |
| 546 | 632 | |
| 547 | - $name = esc_attr__( 'Agent Created', 'supportcandy' ); | |
| 633 | + $name = __( 'Agent Created', 'supportcandy' ); | |
| 548 | 634 | $wpdb->insert( |
| 549 | 635 | $wpdb->prefix . 'psmsc_custom_fields', |
| 550 | 636 | array( |
| 551 | 637 | 'name' => $name, |
| @@ -557,9 +643,9 @@ | ||
| 557 | 643 | ) |
| 558 | 644 | ); |
| 559 | 645 | $string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name; |
| 560 | 646 | |
| 561 | - $name = esc_attr__( 'IP Address', 'supportcandy' ); | |
| 647 | + $name = __( 'IP Address', 'supportcandy' ); | |
| 562 | 648 | $wpdb->insert( |
| 563 | 649 | $wpdb->prefix . 'psmsc_custom_fields', |
| 564 | 650 | array( |
| 565 | 651 | 'name' => $name, |
| @@ -572,9 +658,9 @@ | ||
| 572 | 658 | ) |
| 573 | 659 | ); |
| 574 | 660 | $string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name; |
| 575 | 661 | |
| 576 | - $name = esc_attr__( 'Source', 'supportcandy' ); | |
| 662 | + $name = __( 'Source', 'supportcandy' ); | |
| 577 | 663 | $wpdb->insert( |
| 578 | 664 | $wpdb->prefix . 'psmsc_custom_fields', |
| 579 | 665 | array( |
| 580 | 666 | 'name' => $name, |
| @@ -586,9 +672,9 @@ | ||
| 586 | 672 | ) |
| 587 | 673 | ); |
| 588 | 674 | $string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name; |
| 589 | 675 | |
| 590 | - $name = esc_attr__( 'Browser', 'supportcandy' ); | |
| 676 | + $name = __( 'Browser', 'supportcandy' ); | |
| 591 | 677 | $wpdb->insert( |
| 592 | 678 | $wpdb->prefix . 'psmsc_custom_fields', |
| 593 | 679 | array( |
| 594 | 680 | 'name' => $name, |
| @@ -600,9 +686,9 @@ | ||
| 600 | 686 | ) |
| 601 | 687 | ); |
| 602 | 688 | $string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name; |
| 603 | 689 | |
| 604 | - $name = esc_attr__( 'Operating System', 'supportcandy' ); | |
| 690 | + $name = __( 'Operating System', 'supportcandy' ); | |
| 605 | 691 | $wpdb->insert( |
| 606 | 692 | $wpdb->prefix . 'psmsc_custom_fields', |
| 607 | 693 | array( |
| 608 | 694 | 'name' => $name, |
| @@ -614,10 +700,10 @@ | ||
| 614 | 700 | ) |
| 615 | 701 | ); |
| 616 | 702 | $string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name; |
| 617 | 703 | |
| 618 | - $name = esc_attr__( 'Additional Recipients', 'supportcandy' ); | |
| 619 | - $extra_info = esc_attr__( 'Please insert email addresses (one per line)', 'supportcandy' ); | |
| 704 | + $name = __( 'Additional Recipients', 'supportcandy' ); | |
| 705 | + $extra_info = __( 'Please insert email addresses (one per line)', 'supportcandy' ); | |
| 620 | 706 | $wpdb->insert( |
| 621 | 707 | $wpdb->prefix . 'psmsc_custom_fields', |
| 622 | 708 | array( |
| 623 | 709 | 'name' => $name, |
| @@ -631,9 +717,9 @@ | ||
| 631 | 717 | ); |
| 632 | 718 | $string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name; |
| 633 | 719 | $string_translations[ 'wpsc-cf-exi-' . $wpdb->insert_id ] = $extra_info; |
| 634 | 720 | |
| 635 | - $name = esc_attr__( 'Previous Assignee', 'supportcandy' ); | |
| 721 | + $name = __( 'Previous Assignee', 'supportcandy' ); | |
| 636 | 722 | $wpdb->insert( |
| 637 | 723 | $wpdb->prefix . 'psmsc_custom_fields', |
| 638 | 724 | array( |
| 639 | 725 | 'name' => $name, |
| @@ -646,9 +732,9 @@ | ||
| 646 | 732 | ) |
| 647 | 733 | ); |
| 648 | 734 | $string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name; |
| 649 | 735 | |
| 650 | - $name = esc_attr__( 'Date Closed', 'supportcandy' ); | |
| 736 | + $name = __( 'Date Closed', 'supportcandy' ); | |
| 651 | 737 | $wpdb->insert( |
| 652 | 738 | $wpdb->prefix . 'psmsc_custom_fields', |
| 653 | 739 | array( |
| 654 | 740 | 'name' => $name, |
| @@ -662,9 +748,9 @@ | ||
| 662 | 748 | ) |
| 663 | 749 | ); |
| 664 | 750 | $string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name; |
| 665 | 751 | |
| 666 | - $name = esc_attr__( 'User Type', 'supportcandy' ); | |
| 752 | + $name = __( 'User Type', 'supportcandy' ); | |
| 667 | 753 | $wpdb->insert( |
| 668 | 754 | $wpdb->prefix . 'psmsc_custom_fields', |
| 669 | 755 | array( |
| 670 | 756 | 'name' => $name, |
| @@ -677,9 +763,9 @@ | ||
| 677 | 763 | ) |
| 678 | 764 | ); |
| 679 | 765 | $string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name; |
| 680 | 766 | |
| 681 | - $name = esc_attr__( 'Last Reply On', 'supportcandy' ); | |
| 767 | + $name = __( 'Last Reply On', 'supportcandy' ); | |
| 682 | 768 | $wpdb->insert( |
| 683 | 769 | $wpdb->prefix . 'psmsc_custom_fields', |
| 684 | 770 | array( |
| 685 | 771 | 'name' => $name, |
| @@ -693,9 +779,9 @@ | ||
| 693 | 779 | ) |
| 694 | 780 | ); |
| 695 | 781 | $string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name; |
| 696 | 782 | |
| 697 | - $name = esc_attr__( 'Last Reply By', 'supportcandy' ); | |
| 783 | + $name = __( 'Last Reply By', 'supportcandy' ); | |
| 698 | 784 | $wpdb->insert( |
| 699 | 785 | $wpdb->prefix . 'psmsc_custom_fields', |
| 700 | 786 | array( |
| 701 | 787 | 'name' => $name, |
| @@ -708,9 +794,9 @@ | ||
| 708 | 794 | ) |
| 709 | 795 | ); |
| 710 | 796 | $string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name; |
| 711 | 797 | |
| 712 | - $name = esc_attr__( 'Tags', 'supportcandy' ); | |
| 798 | + $name = __( 'Tags', 'supportcandy' ); | |
| 713 | 799 | $wpdb->insert( |
| 714 | 800 | $wpdb->prefix . 'psmsc_custom_fields', |
| 715 | 801 | array( |
| 716 | 802 | 'name' => $name, |
| @@ -723,9 +809,9 @@ | ||
| 723 | 809 | ) |
| 724 | 810 | ); |
| 725 | 811 | $string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name; |
| 726 | 812 | |
| 727 | - $name = esc_attr__( 'Last Reply Source', 'supportcandy' ); | |
| 813 | + $name = __( 'Last Reply Source', 'supportcandy' ); | |
| 728 | 814 | $wpdb->insert( |
| 729 | 815 | $wpdb->prefix . 'psmsc_custom_fields', |
| 730 | 816 | array( |
| 731 | 817 | 'name' => $name, |
| @@ -738,104 +824,110 @@ | ||
| 738 | 824 | ) |
| 739 | 825 | ); |
| 740 | 826 | $string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name; |
| 741 | 827 | |
| 742 | - // Insert default category. | |
| 743 | - $name = esc_attr__( 'General', 'supportcandy' ); | |
| 744 | - $wpdb->insert( | |
| 745 | - $wpdb->prefix . 'psmsc_categories', | |
| 746 | - array( | |
| 747 | - 'name' => $name, | |
| 748 | - 'load_order' => 1, | |
| 749 | - ) | |
| 750 | - ); | |
| 751 | - $string_translations[ 'wpsc-category-' . $wpdb->insert_id ] = $name; | |
| 828 | + // Insert default category, guarded against re-running initial_setup(). | |
| 829 | + if ( ! $wpdb->get_var( "SELECT id FROM {$wpdb->prefix}psmsc_categories LIMIT 1" ) ) { | |
| 830 | + $name = __( 'General', 'supportcandy' ); | |
| 831 | + $wpdb->insert( | |
| 832 | + $wpdb->prefix . 'psmsc_categories', | |
| 833 | + array( | |
| 834 | + 'name' => $name, | |
| 835 | + 'load_order' => 1, | |
| 836 | + ) | |
| 837 | + ); | |
| 838 | + $string_translations[ 'wpsc-category-' . $wpdb->insert_id ] = $name; | |
| 839 | + } | |
| 752 | 840 | |
| 753 | - // Insert default statuses. | |
| 754 | - $name = esc_attr__( 'Open', 'supportcandy' ); | |
| 755 | - $wpdb->insert( | |
| 756 | - $wpdb->prefix . 'psmsc_statuses', | |
| 757 | - array( | |
| 758 | - 'name' => $name, | |
| 759 | - 'color' => '#ec1010', | |
| 760 | - 'bg_color' => '#ffe7e1', | |
| 761 | - 'load_order' => 1, | |
| 762 | - ) | |
| 763 | - ); | |
| 764 | - $string_translations[ 'wpsc-status-' . $wpdb->insert_id ] = $name; | |
| 841 | + // Insert default statuses, guarded against re-running initial_setup(). | |
| 842 | + if ( ! $wpdb->get_var( "SELECT id FROM {$wpdb->prefix}psmsc_statuses LIMIT 1" ) ) { | |
| 843 | + $name = __( 'Open', 'supportcandy' ); | |
| 844 | + $wpdb->insert( | |
| 845 | + $wpdb->prefix . 'psmsc_statuses', | |
| 846 | + array( | |
| 847 | + 'name' => $name, | |
| 848 | + 'color' => '#ec1010', | |
| 849 | + 'bg_color' => '#ffe7e1', | |
| 850 | + 'load_order' => 1, | |
| 851 | + ) | |
| 852 | + ); | |
| 853 | + $string_translations[ 'wpsc-status-' . $wpdb->insert_id ] = $name; | |
| 765 | 854 | |
| 766 | - $name = esc_attr__( 'Awaiting customer reply', 'supportcandy' ); | |
| 767 | - $wpdb->insert( | |
| 768 | - $wpdb->prefix . 'psmsc_statuses', | |
| 769 | - array( | |
| 770 | - 'name' => $name, | |
| 771 | - 'color' => '#8222E6', | |
| 772 | - 'bg_color' => '#E9D3FF', | |
| 773 | - 'load_order' => 2, | |
| 774 | - ) | |
| 775 | - ); | |
| 776 | - $string_translations[ 'wpsc-status-' . $wpdb->insert_id ] = $name; | |
| 855 | + $name = __( 'Awaiting customer reply', 'supportcandy' ); | |
| 856 | + $wpdb->insert( | |
| 857 | + $wpdb->prefix . 'psmsc_statuses', | |
| 858 | + array( | |
| 859 | + 'name' => $name, | |
| 860 | + 'color' => '#8222E6', | |
| 861 | + 'bg_color' => '#E9D3FF', | |
| 862 | + 'load_order' => 2, | |
| 863 | + ) | |
| 864 | + ); | |
| 865 | + $string_translations[ 'wpsc-status-' . $wpdb->insert_id ] = $name; | |
| 777 | 866 | |
| 778 | - $name = esc_attr__( 'Awaiting agent reply', 'supportcandy' ); | |
| 779 | - $wpdb->insert( | |
| 780 | - $wpdb->prefix . 'psmsc_statuses', | |
| 781 | - array( | |
| 782 | - 'name' => $name, | |
| 783 | - 'color' => '#EB961C', | |
| 784 | - 'bg_color' => '#FFEBCE', | |
| 785 | - 'load_order' => 3, | |
| 786 | - ) | |
| 787 | - ); | |
| 788 | - $string_translations[ 'wpsc-status-' . $wpdb->insert_id ] = $name; | |
| 867 | + $name = __( 'Awaiting agent reply', 'supportcandy' ); | |
| 868 | + $wpdb->insert( | |
| 869 | + $wpdb->prefix . 'psmsc_statuses', | |
| 870 | + array( | |
| 871 | + 'name' => $name, | |
| 872 | + 'color' => '#EB961C', | |
| 873 | + 'bg_color' => '#FFEBCE', | |
| 874 | + 'load_order' => 3, | |
| 875 | + ) | |
| 876 | + ); | |
| 877 | + $string_translations[ 'wpsc-status-' . $wpdb->insert_id ] = $name; | |
| 789 | 878 | |
| 790 | - $name = esc_attr__( 'Closed', 'supportcandy' ); | |
| 791 | - $wpdb->insert( | |
| 792 | - $wpdb->prefix . 'psmsc_statuses', | |
| 793 | - array( | |
| 794 | - 'name' => $name, | |
| 795 | - 'color' => '#22940d', | |
| 796 | - 'bg_color' => '#c1ffcf', | |
| 797 | - 'load_order' => 4, | |
| 798 | - ) | |
| 799 | - ); | |
| 800 | - $string_translations[ 'wpsc-status-' . $wpdb->insert_id ] = $name; | |
| 879 | + $name = __( 'Closed', 'supportcandy' ); | |
| 880 | + $wpdb->insert( | |
| 881 | + $wpdb->prefix . 'psmsc_statuses', | |
| 882 | + array( | |
| 883 | + 'name' => $name, | |
| 884 | + 'color' => '#22940d', | |
| 885 | + 'bg_color' => '#c1ffcf', | |
| 886 | + 'load_order' => 4, | |
| 887 | + ) | |
| 888 | + ); | |
| 889 | + $string_translations[ 'wpsc-status-' . $wpdb->insert_id ] = $name; | |
| 890 | + } | |
| 801 | 891 | |
| 802 | - // Insert default priorities. | |
| 803 | - $name = esc_attr__( 'Low', 'supportcandy' ); | |
| 804 | - $wpdb->insert( | |
| 805 | - $wpdb->prefix . 'psmsc_priorities', | |
| 806 | - array( | |
| 807 | - 'name' => $name, | |
| 808 | - 'color' => '#22940d', | |
| 809 | - 'bg_color' => '#c1ffcf', | |
| 810 | - 'load_order' => 1, | |
| 811 | - ) | |
| 812 | - ); | |
| 813 | - $string_translations[ 'wpsc-priority-' . $wpdb->insert_id ] = $name; | |
| 892 | + // Insert default priorities, guarded against re-running initial_setup(). | |
| 893 | + if ( ! $wpdb->get_var( "SELECT id FROM {$wpdb->prefix}psmsc_priorities LIMIT 1" ) ) { | |
| 894 | + $name = __( 'Low', 'supportcandy' ); | |
| 895 | + $wpdb->insert( | |
| 896 | + $wpdb->prefix . 'psmsc_priorities', | |
| 897 | + array( | |
| 898 | + 'name' => $name, | |
| 899 | + 'color' => '#22940d', | |
| 900 | + 'bg_color' => '#c1ffcf', | |
| 901 | + 'load_order' => 1, | |
| 902 | + ) | |
| 903 | + ); | |
| 904 | + $string_translations[ 'wpsc-priority-' . $wpdb->insert_id ] = $name; | |
| 814 | 905 | |
| 815 | - $name = esc_attr__( 'Medium', 'supportcandy' ); | |
| 816 | - $wpdb->insert( | |
| 817 | - $wpdb->prefix . 'psmsc_priorities', | |
| 818 | - array( | |
| 819 | - 'name' => $name, | |
| 820 | - 'color' => '#EB961C', | |
| 821 | - 'bg_color' => '#FFEBCE', | |
| 822 | - 'load_order' => 2, | |
| 823 | - ) | |
| 824 | - ); | |
| 825 | - $string_translations[ 'wpsc-priority-' . $wpdb->insert_id ] = $name; | |
| 906 | + $name = __( 'Medium', 'supportcandy' ); | |
| 907 | + $wpdb->insert( | |
| 908 | + $wpdb->prefix . 'psmsc_priorities', | |
| 909 | + array( | |
| 910 | + 'name' => $name, | |
| 911 | + 'color' => '#EB961C', | |
| 912 | + 'bg_color' => '#FFEBCE', | |
| 913 | + 'load_order' => 2, | |
| 914 | + ) | |
| 915 | + ); | |
| 916 | + $string_translations[ 'wpsc-priority-' . $wpdb->insert_id ] = $name; | |
| 826 | 917 | |
| 827 | - $name = esc_attr__( 'High', 'supportcandy' ); | |
| 828 | - $wpdb->insert( | |
| 829 | - $wpdb->prefix . 'psmsc_priorities', | |
| 830 | - array( | |
| 831 | - 'name' => $name, | |
| 832 | - 'color' => '#ec1010', | |
| 833 | - 'bg_color' => '#ffe7e1', | |
| 834 | - 'load_order' => 3, | |
| 835 | - ) | |
| 836 | - ); | |
| 837 | - $string_translations[ 'wpsc-priority-' . $wpdb->insert_id ] = $name; | |
| 918 | + $name = __( 'High', 'supportcandy' ); | |
| 919 | + $wpdb->insert( | |
| 920 | + $wpdb->prefix . 'psmsc_priorities', | |
| 921 | + array( | |
| 922 | + 'name' => $name, | |
| 923 | + 'color' => '#ec1010', | |
| 924 | + 'bg_color' => '#ffe7e1', | |
| 925 | + 'load_order' => 3, | |
| 926 | + ) | |
| 927 | + ); | |
| 928 | + $string_translations[ 'wpsc-priority-' . $wpdb->insert_id ] = $name; | |
| 929 | + } | |
| 838 | 930 | |
| 839 | 931 | // company working hrs. |
| 840 | 932 | for ( $i = 1; $i <= 7; $i++ ) { |
| 841 | 933 | $wpdb->insert( |
| @@ -917,12 +1009,18 @@ | ||
| 917 | 1009 | 'create-as' => true, // Create ticket on others behalf. |
| 918 | 1010 | 'dtt-access' => true, // Deleted ticket access. |
| 919 | 1011 | 'eci-access' => true, // Edit customer info. |
| 920 | 1012 | 'dash-access' => true, // Dashboard access. |
| 1013 | + 'at-access' => true, // Archive tickets menu access. | |
| 1014 | + 'at-delete-access' => true, // Archive tickets delete access. | |
| 921 | 1015 | |
| 922 | 1016 | 'tt-unassigned' => true, // Ticket tags. |
| 923 | 1017 | 'tt-assigned-me' => true, |
| 924 | 1018 | 'tt-assigned-others' => true, |
| 1019 | + | |
| 1020 | + 'at-unassigned' => true, // Archive ticket permissions. | |
| 1021 | + 'at-assigned-me' => true, | |
| 1022 | + 'at-assigned-others' => true, | |
| 925 | 1023 | ), |
| 926 | 1024 | ), |
| 927 | 1025 | 2 => array( |
| 928 | 1026 | 'label' => 'Agent', |
| @@ -988,12 +1086,18 @@ | ||
| 988 | 1086 | 'create-as' => true, |
| 989 | 1087 | 'dtt-access' => false, |
| 990 | 1088 | 'eci-access' => false, |
| 991 | 1089 | 'dash-access' => true, // Dashboard access. |
| 1090 | + 'at-access' => false, // Archive tickets menu access. | |
| 1091 | + 'at-delete-access' => false, // Archive tickets delete access. | |
| 992 | 1092 | |
| 993 | 1093 | 'tt-unassigned' => true, // Ticket tags. |
| 994 | 1094 | 'tt-assigned-me' => true, |
| 995 | 1095 | 'tt-assigned-others' => false, |
| 1096 | + | |
| 1097 | + 'at-unassigned' => false, // Archive ticket permissions. | |
| 1098 | + 'at-assigned-me' => false, | |
| 1099 | + 'at-assigned-others' => false, | |
| 996 | 1100 | ), |
| 997 | 1101 | ), |
| 998 | 1102 | ) |
| 999 | 1103 | ); |
| @@ -1083,14 +1187,14 @@ | ||
| 1083 | 1187 | 'wpsc-atl-filter-items', |
| 1084 | 1188 | array( 'id', 'status', 'customer', 'subject', 'category', 'priority', 'assigned_agent', 'date_updated', 'date_created' ) |
| 1085 | 1189 | ); |
| 1086 | 1190 | $labels = array( |
| 1087 | - 'all' => esc_attr__( 'All', 'supportcandy' ), | |
| 1088 | - 'unresolved' => esc_attr__( 'Unresolved', 'supportcandy' ), | |
| 1089 | - 'unassigned' => esc_attr__( 'Unassigned', 'supportcandy' ), | |
| 1090 | - 'mine' => esc_attr__( 'Mine', 'supportcandy' ), | |
| 1091 | - 'closed' => esc_attr__( 'Closed', 'supportcandy' ), | |
| 1092 | - 'deleted' => esc_attr__( 'Deleted', 'supportcandy' ), | |
| 1191 | + 'all' => __( 'All', 'supportcandy' ), | |
| 1192 | + 'unresolved' => __( 'Unresolved', 'supportcandy' ), | |
| 1193 | + 'unassigned' => __( 'Unassigned', 'supportcandy' ), | |
| 1194 | + 'mine' => __( 'Mine', 'supportcandy' ), | |
| 1195 | + 'closed' => __( 'Closed', 'supportcandy' ), | |
| 1196 | + 'deleted' => __( 'Deleted', 'supportcandy' ), | |
| 1093 | 1197 | ); |
| 1094 | 1198 | foreach ( $labels as $key => $string ) { |
| 1095 | 1199 | $string_translations[ 'wpsc-atl-' . $key ] = $string; |
| 1096 | 1200 | } |
| @@ -1133,11 +1237,11 @@ | ||
| 1133 | 1237 | 'wpsc-ctl-filter-items', |
| 1134 | 1238 | array( 'id', 'status', 'subject', 'category', 'date_updated', 'date_created' ) |
| 1135 | 1239 | ); |
| 1136 | 1240 | $labels = array( |
| 1137 | - 'all' => esc_attr__( 'All', 'supportcandy' ), | |
| 1138 | - 'unresolved' => esc_attr__( 'Unresolved', 'supportcandy' ), | |
| 1139 | - 'closed' => esc_attr__( 'Closed', 'supportcandy' ), | |
| 1241 | + 'all' => __( 'All', 'supportcandy' ), | |
| 1242 | + 'unresolved' => __( 'Unresolved', 'supportcandy' ), | |
| 1243 | + 'closed' => __( 'Closed', 'supportcandy' ), | |
| 1140 | 1244 | ); |
| 1141 | 1245 | foreach ( $labels as $key => $string ) { |
| 1142 | 1246 | $string_translations[ 'wpsc-ctl-' . $key ] = $string; |
| 1143 | 1247 | } |
| @@ -1460,12 +1564,14 @@ | ||
| 1460 | 1564 | |
| 1461 | 1565 | update_option( |
| 1462 | 1566 | 'wpsc-recaptcha-settings', |
| 1463 | 1567 | array( |
| 1464 | - 'allow-recaptcha' => 0, | |
| 1465 | - 'recaptcha-version' => 3, | |
| 1466 | - 'recaptcha-site-key' => '', | |
| 1467 | - 'recaptcha-secret-key' => '', | |
| 1568 | + 'captcha-provider' => 0, | |
| 1569 | + 'recaptcha-version' => 3, | |
| 1570 | + 'recaptcha-site-key' => '', | |
| 1571 | + 'recaptcha-secret-key' => '', | |
| 1572 | + 'cloudflare-site-key' => '', | |
| 1573 | + 'cloudflare-secret-key' => '', | |
| 1468 | 1574 | ) |
| 1469 | 1575 | ); |
| 1470 | 1576 | |
| 1471 | 1577 | update_option( |
| @@ -1470,37 +1576,39 @@ | ||
| 1470 | 1576 | |
| 1471 | 1577 | update_option( |
| 1472 | 1578 | 'wpsc-ms-advanced-settings', |
| 1473 | 1579 | array( |
| 1474 | - 'public-mode' => 0, | |
| 1475 | - 'public-mode-reply' => 0, | |
| 1476 | - 'reply-confirmation' => 1, | |
| 1477 | - 'note-confirmation' => 0, | |
| 1478 | - 'thread-date-display-as' => 'diff', | |
| 1479 | - 'thread-date-format' => 'F d, Y h:i A', | |
| 1480 | - 'do-not-notify-owner' => 1, | |
| 1481 | - 'do-not-notify-owner-status' => 1, | |
| 1482 | - 'ticket-id-format' => 'sequential', | |
| 1483 | - 'starting-ticket-id' => 1, | |
| 1484 | - 'random-id-length' => 8, | |
| 1485 | - 'ticket-history-macro-threads' => 5, | |
| 1486 | - 'register-user-if-not-exist' => 0, | |
| 1487 | - 'auto-delete-tickets-time' => 0, | |
| 1488 | - 'auto-delete-tickets-unit' => 'days', | |
| 1489 | - 'permanent-delete-tickets-time' => 0, | |
| 1490 | - 'permanent-delete-tickets-unit' => 'days', | |
| 1491 | - 'allow-bcc' => 0, | |
| 1492 | - 'allow-cc' => 0, | |
| 1493 | - 'view-more' => 1, | |
| 1494 | - 'allow-reply-to-close-ticket' => array( 'customer', 'agent' ), | |
| 1495 | - 'raised-by-user' => 'customer', | |
| 1496 | - 'allow-my-profile' => 1, | |
| 1497 | - 'allow-agent-profile' => 1, | |
| 1498 | - 'ticket-url-auth' => 0, | |
| 1499 | - 'rest-api' => 1, | |
| 1500 | - 'agent-collision' => 1, | |
| 1501 | - 'self-assign' => 1, | |
| 1502 | - 'reply-close' => 0, | |
| 1580 | + 'public-mode' => 0, | |
| 1581 | + 'public-mode-reply' => 0, | |
| 1582 | + 'reply-confirmation' => 1, | |
| 1583 | + 'note-confirmation' => 0, | |
| 1584 | + 'thread-date-display-as' => 'diff', | |
| 1585 | + 'thread-date-format' => 'F d, Y h:i A', | |
| 1586 | + 'do-not-notify-owner' => 1, | |
| 1587 | + 'do-not-notify-owner-status' => 1, | |
| 1588 | + 'ticket-id-format' => 'sequential', | |
| 1589 | + 'starting-ticket-id' => 1, | |
| 1590 | + 'random-id-length' => 8, | |
| 1591 | + 'ticket-history-macro-threads' => 5, | |
| 1592 | + 'register-user-if-not-exist' => 0, | |
| 1593 | + 'auto-archive-tickets-time' => 0, | |
| 1594 | + 'auto-archive-tickets-unit' => 'days', | |
| 1595 | + 'permanent-archive-tickets-time' => 0, | |
| 1596 | + 'permanent-archive-tickets-unit' => 'days', | |
| 1597 | + 'permanent-delete-tickets-time' => 0, | |
| 1598 | + 'permanent-delete-tickets-unit' => 'days', | |
| 1599 | + 'allow-bcc' => 0, | |
| 1600 | + 'allow-cc' => 0, | |
| 1601 | + 'view-more' => 1, | |
| 1602 | + 'allow-reply-to-close-ticket' => array( 'customer', 'agent' ), | |
| 1603 | + 'raised-by-user' => 'customer', | |
| 1604 | + 'allow-my-profile' => 1, | |
| 1605 | + 'allow-agent-profile' => 1, | |
| 1606 | + 'ticket-url-auth' => 0, | |
| 1607 | + 'rest-api' => 1, | |
| 1608 | + 'agent-collision' => 1, | |
| 1609 | + 'self-assign' => 1, | |
| 1610 | + 'reply-close' => 0, | |
| 1503 | 1611 | ) |
| 1504 | 1612 | ); |
| 1505 | 1613 | |
| 1506 | 1614 | $translation = '<p>I agree to the terms and conditions</p>'; |
| @@ -1519,17 +1627,18 @@ | ||
| 1519 | 1627 | ); |
| 1520 | 1628 | |
| 1521 | 1629 | // ticket widgets. |
| 1522 | 1630 | $labels = array( |
| 1523 | - 'change-status' => esc_attr__( 'Ticket status', 'supportcandy' ), | |
| 1524 | - 'raised-by' => esc_attr__( 'Customer', 'supportcandy' ), | |
| 1525 | - 'ticket-info' => esc_attr__( 'Ticket info', 'supportcandy' ), | |
| 1526 | - 'assignee' => esc_attr__( 'Assignee', 'supportcandy' ), | |
| 1527 | - 'ticket-fields' => esc_attr__( 'Ticket fields', 'supportcandy' ), | |
| 1528 | - 'agentonly-fields' => esc_attr__( 'Agent only fields', 'supportcandy' ), | |
| 1529 | - 'additional-recipients' => esc_attr__( 'Additional recipients', 'supportcandy' ), | |
| 1530 | - 'biographical-info' => esc_attr__( 'Biographical Info', 'supportcandy' ), | |
| 1531 | - 'tags' => esc_attr__( 'Tags', 'supportcandy' ), | |
| 1631 | + 'agent-collision' => __( 'Currently viewing', 'supportcandy' ), | |
| 1632 | + 'change-status' => __( 'Ticket status', 'supportcandy' ), | |
| 1633 | + 'raised-by' => __( 'Customer', 'supportcandy' ), | |
| 1634 | + 'ticket-info' => __( 'Ticket info', 'supportcandy' ), | |
| 1635 | + 'assignee' => __( 'Assignee', 'supportcandy' ), | |
| 1636 | + 'ticket-fields' => __( 'Ticket fields', 'supportcandy' ), | |
| 1637 | + 'agentonly-fields' => __( 'Agent only fields', 'supportcandy' ), | |
| 1638 | + 'additional-recipients' => __( 'Additional recipients', 'supportcandy' ), | |
| 1639 | + 'biographical-info' => __( 'Biographical Info', 'supportcandy' ), | |
| 1640 | + 'tags' => __( 'Tags', 'supportcandy' ), | |
| 1532 | 1641 | ); |
| 1533 | 1642 | foreach ( $labels as $key => $string ) { |
| 1534 | 1643 | $string_translations[ 'wpsc-twt-' . $key ] = $string; |
| 1535 | 1644 | } |
| @@ -1535,17 +1644,25 @@ | ||
| 1535 | 1644 | } |
| 1536 | 1645 | update_option( |
| 1537 | 1646 | 'wpsc-ticket-widget', |
| 1538 | 1647 | array( |
| 1539 | - 'change-status' => array( | |
| 1540 | - 'title' => $labels['change-status'], | |
| 1648 | + 'agent-collision' => array( | |
| 1649 | + 'title' => $labels['agent-collision'], | |
| 1541 | 1650 | 'is_enable' => 1, |
| 1542 | - 'allow-customer' => 1, | |
| 1651 | + 'allow-customer' => 0, | |
| 1543 | 1652 | 'allowed-agent-roles' => array( 1, 2 ), |
| 1544 | 1653 | 'show-priority-to-customer' => 0, |
| 1545 | - 'callback' => 'wpsc_get_tw_ticket_status()', | |
| 1546 | - 'class' => 'WPSC_ITW_Change_Status', | |
| 1654 | + 'callback' => 'wpsc_get_tw_agent_collision()', | |
| 1655 | + 'class' => 'WPSC_ITW_Agent_Collision', | |
| 1547 | 1656 | ), |
| 1657 | + 'change-status' => array( | |
| 1658 | + 'title' => $labels['change-status'], | |
| 1659 | + 'is_enable' => 1, | |
| 1660 | + 'allow-customer' => 1, | |
| 1661 | + 'allowed-agent-roles' => array( 1, 2 ), | |
| 1662 | + 'callback' => 'wpsc_get_tw_ticket_status()', | |
| 1663 | + 'class' => 'WPSC_ITW_Change_Status', | |
| 1664 | + ), | |
| 1548 | 1665 | 'raised-by' => array( |
| 1549 | 1666 | 'title' => $labels['raised-by'], |
| 1550 | 1667 | 'is_enable' => 1, |
| 1551 | 1668 | 'allow-customer' => 0, |
| @@ -1614,9 +1731,9 @@ | ||
| 1614 | 1731 | |
| 1615 | 1732 | // Rich text editor. |
| 1616 | 1733 | $notice = sprintf( |
| 1617 | 1734 | /* translators: %1$s: attachment max file size, %2$s: allowed file extenstions. */ |
| 1618 | - esc_attr__( 'You can upload files maximum size %1$s mb of types %2$s.', 'supportcandy' ), | |
| 1735 | + __( 'You can upload files maximum size %1$s mb of types %2$s.', 'supportcandy' ), | |
| 1619 | 1736 | 20, |
| 1620 | 1737 | 'jpg, jpeg, png, gif, pdf, doc, docx, ppt, pptx, pps, ppsx, odt, xls, xlsx, mp3, m4a, ogg, wav, mp4, m4v, mov, wmv, avi, mpg, ogv, 3gp, 3g2, zip, eml' |
| 1621 | 1738 | ); |
| 1622 | 1739 | update_option( |
| @@ -1702,15 +1819,8 @@ | ||
| 1702 | 1819 | 'z-index' => 900000000, |
| 1703 | 1820 | ) |
| 1704 | 1821 | ); |
| 1705 | 1822 | update_option( |
| 1706 | - 'wpsc-ap-agent-collision', | |
| 1707 | - array( | |
| 1708 | - 'header-bg-color' => '#e6e6e6', | |
| 1709 | - 'header-text-color' => '#2c3e50', | |
| 1710 | - ) | |
| 1711 | - ); | |
| 1712 | - update_option( | |
| 1713 | 1823 | 'wpsc-ap-ticket-list', |
| 1714 | 1824 | array( |
| 1715 | 1825 | 'list-header-background-color' => '#2c3e50', |
| 1716 | 1826 | 'list-header-text-color' => '#fff', |
| @@ -1735,12 +1845,12 @@ | ||
| 1735 | 1845 | // dashboard general setting. |
| 1736 | 1846 | update_option( |
| 1737 | 1847 | 'wpsc-ap-dashboard', |
| 1738 | 1848 | array( |
| 1739 | - 'card-body-bg-color' => '#f9f9f9', | |
| 1849 | + 'card-body-bg-color' => '#ffffff', | |
| 1740 | 1850 | 'card-body-svg-color' => '#777', |
| 1741 | 1851 | 'card-body-text-color' => '#2c3e50', |
| 1742 | - 'widget-body-bg-color' => '#f9f9f9', | |
| 1852 | + 'widget-body-bg-color' => '#ffffff', | |
| 1743 | 1853 | 'widget-body-svg-color' => '#777', |
| 1744 | 1854 | 'widget-body-text-color' => '#2c3e50', |
| 1745 | 1855 | ) |
| 1746 | 1856 | ); |
| @@ -1753,13 +1863,13 @@ | ||
| 1753 | 1863 | } |
| 1754 | 1864 | |
| 1755 | 1865 | // Dashboard cards. |
| 1756 | 1866 | $labels = array( |
| 1757 | - 'new-tickets' => esc_attr__( 'New Tickets', 'supportcandy' ), | |
| 1758 | - 'unresolved' => esc_attr__( 'Unresolved', 'supportcandy' ), | |
| 1759 | - 'unassigned' => esc_attr__( 'Unassigned', 'supportcandy' ), | |
| 1760 | - 'closed' => esc_attr__( 'Closed', 'supportcandy' ), | |
| 1761 | - 'mine' => esc_attr__( 'Mine', 'supportcandy' ), | |
| 1867 | + 'new-tickets' => __( 'New Tickets', 'supportcandy' ), | |
| 1868 | + 'unresolved' => __( 'Unresolved', 'supportcandy' ), | |
| 1869 | + 'unassigned' => __( 'Unassigned', 'supportcandy' ), | |
| 1870 | + 'closed' => __( 'Closed', 'supportcandy' ), | |
| 1871 | + 'mine' => __( 'Mine', 'supportcandy' ), | |
| 1762 | 1872 | ); |
| 1763 | 1873 | foreach ( $labels as $key => $string ) { |
| 1764 | 1874 | $string_translations[ 'wpsc-dashboard-card-' . $key ] = $string; |
| 1765 | 1875 | } |
| @@ -1810,17 +1920,17 @@ | ||
| 1810 | 1920 | ); |
| 1811 | 1921 | |
| 1812 | 1922 | // Dashboard widget. |
| 1813 | 1923 | $labels = array( |
| 1814 | - 'ticket-statistics' => esc_attr__( 'Ticket Statistics', 'supportcandy' ), | |
| 1815 | - 'todays-trends' => esc_attr__( 'Todays Trends', 'supportcandy' ), | |
| 1816 | - 'agent-list' => esc_attr__( 'Agent Workload', 'supportcandy' ), | |
| 1817 | - 'recent-activities' => esc_attr__( 'Recent Activities', 'supportcandy' ), | |
| 1818 | - 'recent-tickets' => esc_attr__( 'Recent Tickets', 'supportcandy' ), | |
| 1819 | - 'category-report' => esc_attr__( 'Tickets by Category', 'supportcandy' ), | |
| 1820 | - 'unresolved-priorities' => esc_attr__( 'Tickets by Priority', 'supportcandy' ), | |
| 1821 | - 'unresolved-statuses' => esc_attr__( 'Tickets by Status', 'supportcandy' ), | |
| 1822 | - 'week-trends' => esc_attr__( 'Ticket statistics by day of week', 'supportcandy' ), | |
| 1924 | + 'ticket-statistics' => __( 'Ticket Statistics', 'supportcandy' ), | |
| 1925 | + 'todays-trends' => __( 'Todays Trends', 'supportcandy' ), | |
| 1926 | + 'agent-list' => __( 'Agent Workload', 'supportcandy' ), | |
| 1927 | + 'recent-activities' => __( 'Recent Activities', 'supportcandy' ), | |
| 1928 | + 'recent-tickets' => __( 'Recent Tickets', 'supportcandy' ), | |
| 1929 | + 'category-report' => __( 'Tickets by Category', 'supportcandy' ), | |
| 1930 | + 'unresolved-priorities' => __( 'Tickets by Priority', 'supportcandy' ), | |
| 1931 | + 'unresolved-statuses' => __( 'Tickets by Status', 'supportcandy' ), | |
| 1932 | + 'week-trends' => __( 'Ticket statistics by day of week', 'supportcandy' ), | |
| 1823 | 1933 | ); |
| 1824 | 1934 | foreach ( $labels as $key => $string ) { |
| 1825 | 1935 | $string_translations[ 'wpsc-dashboard-widget-' . $key ] = $string; |
| 1826 | 1936 | } |
| @@ -1927,8 +2037,83 @@ | ||
| 1927 | 2037 | self::create_indexing(); |
| 1928 | 2038 | |
| 1929 | 2039 | // update string translations. |
| 1930 | 2040 | update_option( 'wpsc-string-translation', $string_translations ); |
| 2041 | + | |
| 2042 | + // Add AI assistant option. | |
| 2043 | + update_option( | |
| 2044 | + 'wpsc-ps-ai-assistant-settings', | |
| 2045 | + array( | |
| 2046 | + 'status' => '0', | |
| 2047 | + 'provider' => 'openai', | |
| 2048 | + 'api_key' => '', | |
| 2049 | + 'model' => 'gpt-4o-mini', | |
| 2050 | + 'max-tokens' => 500, | |
| 2051 | + 'auto-delete-ai-logs-time' => 1, | |
| 2052 | + 'auto-delete-ai-logs-unit' => 'year', | |
| 2053 | + 'custom-prompt' => '', | |
| 2054 | + 'summary-custom-prompt' => '', | |
| 2055 | + 'auto-draft-custom-prompt' => '', | |
| 2056 | + 'is-active' => 0, | |
| 2057 | + 'last-error' => '', | |
| 2058 | + 'ai-max-upload-file-size' => 10, | |
| 2059 | + ) | |
| 2060 | + ); | |
| 2061 | + | |
| 2062 | + // update AI training options. | |
| 2063 | + update_option( | |
| 2064 | + 'wpsc-ps-ai-training-sources', | |
| 2065 | + array( | |
| 2066 | + array( | |
| 2067 | + 'slug' => 'local', | |
| 2068 | + 'type' => 'localhost', | |
| 2069 | + 'name' => 'Local', | |
| 2070 | + 'api-url' => rest_url(), | |
| 2071 | + 'post-types' => array(), | |
| 2072 | + ), | |
| 2073 | + ), | |
| 2074 | + ); | |
| 2075 | + | |
| 2076 | + // default AI chatbot settings. | |
| 2077 | + update_option( | |
| 2078 | + 'wpsc-ps-acb-chatbot-settings', | |
| 2079 | + array( | |
| 2080 | + 'status' => '0', | |
| 2081 | + 'delete-acb-session-time' => 1, | |
| 2082 | + 'delete-acb-session-unit' => 'year', | |
| 2083 | + 'show-footer-branding' => '1', | |
| 2084 | + 'sessions-per-page' => 30, | |
| 2085 | + 'popup-delay-status' => '0', | |
| 2086 | + 'popup-delay' => 10, | |
| 2087 | + 'popup-display-limit' => 3, | |
| 2088 | + 'custom-prompt' => '', | |
| 2089 | + ) | |
| 2090 | + ); | |
| 2091 | + | |
| 2092 | + // default chatbot appearance settings. | |
| 2093 | + update_option( | |
| 2094 | + 'wpsc-acb-appearance-general', | |
| 2095 | + array( | |
| 2096 | + 'background-color' => '#2271b1', | |
| 2097 | + 'icon-color' => '#ffffff', | |
| 2098 | + 'header-text' => __( 'AI Chatbot', 'supportcandy' ), | |
| 2099 | + 'greeting-text' => __( 'Hey, I\'m your assistant. How can I help you today?', 'supportcandy' ), | |
| 2100 | + 'warning-text' => __( 'AI can make mistakes. Check important info.', 'supportcandy' ), | |
| 2101 | + ) | |
| 2102 | + ); | |
| 2103 | + | |
| 2104 | + // Onboarding wizard: seed pending state for this fresh install and flag a | |
| 2105 | + // one-time redirect so WPSC_Onboarding shows the wizard on the next admin | |
| 2106 | + // page load. Existing sites being upgraded never reach this method, so the | |
| 2107 | + // wizard never auto-appears for them. | |
| 2108 | + update_option( | |
| 2109 | + 'wpsc-onboarding-wizard', | |
| 2110 | + array( | |
| 2111 | + 'status' => 'pending', | |
| 2112 | + 'steps' => array(), | |
| 2113 | + ) | |
| 2114 | + ); | |
| 2115 | + set_transient( 'wpsc_onboarding_redirect', 1, 5 * MINUTE_IN_SECONDS ); | |
| 1931 | 2116 | } |
| 1932 | 2117 | |
| 1933 | 2118 | /** |
| 1934 | 2119 | * Upgrade the version |
| @@ -1935,8 +2120,9 @@ | ||
| 1935 | 2120 | */ |
| 1936 | 2121 | public static function upgrade() { |
| 1937 | 2122 | |
| 1938 | 2123 | global $wpdb; |
| 2124 | + | |
| 1939 | 2125 | $string_translations = get_option( 'wpsc-string-translation' ); |
| 1940 | 2126 | |
| 1941 | 2127 | if ( version_compare( self::$current_version, '3.0.4', '<' ) ) { |
| 1942 | 2128 | |
| @@ -2156,9 +2342,9 @@ | ||
| 2156 | 2342 | } |
| 2157 | 2343 | |
| 2158 | 2344 | $tag_exists = $wpdb->get_results( "SELECT id from {$wpdb->prefix}psmsc_custom_fields WHERE slug = 'tags'" ); |
| 2159 | 2345 | if ( empty( $tag_exists ) ) { |
| 2160 | - $name = esc_attr__( 'Tags', 'supportcandy' ); | |
| 2346 | + $name = __( 'Tags', 'supportcandy' ); | |
| 2161 | 2347 | $wpdb->insert( |
| 2162 | 2348 | $wpdb->prefix . 'psmsc_custom_fields', |
| 2163 | 2349 | array( |
| 2164 | 2350 | 'name' => $name, |
| @@ -2231,9 +2417,9 @@ | ||
| 2231 | 2417 | |
| 2232 | 2418 | if ( version_compare( self::$current_version, '3.2.4', '<' ) ) { |
| 2233 | 2419 | |
| 2234 | 2420 | // add default true to admin and agent dashboard access. |
| 2235 | - $roles = get_option( 'wpsc-agent-roles' ); | |
| 2421 | + $roles = get_option( 'wpsc-agent-roles', array() ); | |
| 2236 | 2422 | $role_keys = array(); |
| 2237 | 2423 | foreach ( $roles as $key => $role ) { |
| 2238 | 2424 | $role['caps']['dash-access'] = true; |
| 2239 | 2425 | $roles[ $key ] = $role; |
| @@ -2241,13 +2427,13 @@ | ||
| 2241 | 2427 | } |
| 2242 | 2428 | |
| 2243 | 2429 | // Dashboard cards. |
| 2244 | 2430 | $labels = array( |
| 2245 | - 'new-tickets' => esc_attr__( 'New Tickets', 'supportcandy' ), | |
| 2246 | - 'unresolved' => esc_attr__( 'Unresolved', 'supportcandy' ), | |
| 2247 | - 'unassigned' => esc_attr__( 'Unassigned', 'supportcandy' ), | |
| 2248 | - 'closed' => esc_attr__( 'Closed', 'supportcandy' ), | |
| 2249 | - 'mine' => esc_attr__( 'Mine', 'supportcandy' ), | |
| 2431 | + 'new-tickets' => __( 'New Tickets', 'supportcandy' ), | |
| 2432 | + 'unresolved' => __( 'Unresolved', 'supportcandy' ), | |
| 2433 | + 'unassigned' => __( 'Unassigned', 'supportcandy' ), | |
| 2434 | + 'closed' => __( 'Closed', 'supportcandy' ), | |
| 2435 | + 'mine' => __( 'Mine', 'supportcandy' ), | |
| 2250 | 2436 | ); |
| 2251 | 2437 | foreach ( $labels as $key => $string ) { |
| 2252 | 2438 | $string_translations[ 'wpsc-dashboard-card-' . $key ] = $string; |
| 2253 | 2439 | } |
| @@ -2298,16 +2484,16 @@ | ||
| 2298 | 2484 | ); |
| 2299 | 2485 | |
| 2300 | 2486 | // Dashboard widget. |
| 2301 | 2487 | $labels = array( |
| 2302 | - 'ticket-statistics' => esc_attr__( 'Ticket Statistics', 'supportcandy' ), | |
| 2303 | - 'todays-trends' => esc_attr__( 'Todays Trends', 'supportcandy' ), | |
| 2304 | - 'agent-list' => esc_attr__( 'Agent Workload', 'supportcandy' ), | |
| 2305 | - 'recent-activities' => esc_attr__( 'Recent Activities', 'supportcandy' ), | |
| 2306 | - 'recent-tickets' => esc_attr__( 'Recent Tickets', 'supportcandy' ), | |
| 2307 | - 'category-report' => esc_attr__( 'Unresolved tickets by Category', 'supportcandy' ), | |
| 2308 | - 'unresolved-priorities' => esc_attr__( 'Unresolved tickets by Priority', 'supportcandy' ), | |
| 2309 | - 'unresolved-statuses' => esc_attr__( 'Unresolved tickets by Status', 'supportcandy' ), | |
| 2488 | + 'ticket-statistics' => __( 'Ticket Statistics', 'supportcandy' ), | |
| 2489 | + 'todays-trends' => __( 'Todays Trends', 'supportcandy' ), | |
| 2490 | + 'agent-list' => __( 'Agent Workload', 'supportcandy' ), | |
| 2491 | + 'recent-activities' => __( 'Recent Activities', 'supportcandy' ), | |
| 2492 | + 'recent-tickets' => __( 'Recent Tickets', 'supportcandy' ), | |
| 2493 | + 'category-report' => __( 'Unresolved tickets by Category', 'supportcandy' ), | |
| 2494 | + 'unresolved-priorities' => __( 'Unresolved tickets by Priority', 'supportcandy' ), | |
| 2495 | + 'unresolved-statuses' => __( 'Unresolved tickets by Status', 'supportcandy' ), | |
| 2310 | 2496 | ); |
| 2311 | 2497 | foreach ( $labels as $key => $string ) { |
| 2312 | 2498 | $string_translations[ 'wpsc-dashboard-widget-' . $key ] = $string; |
| 2313 | 2499 | } |
| @@ -2392,12 +2578,12 @@ | ||
| 2392 | 2578 | // dashboard appreance general setting. |
| 2393 | 2579 | update_option( |
| 2394 | 2580 | 'wpsc-ap-dashboard', |
| 2395 | 2581 | array( |
| 2396 | - 'card-body-bg-color' => '#f9f9f9', | |
| 2582 | + 'card-body-bg-color' => '#ffffff', | |
| 2397 | 2583 | 'card-body-svg-color' => '#777', |
| 2398 | 2584 | 'card-body-text-color' => '#2c3e50', |
| 2399 | - 'widget-body-bg-color' => '#f9f9f9', | |
| 2585 | + 'widget-body-bg-color' => '#ffffff', | |
| 2400 | 2586 | 'widget-body-svg-color' => '#777', |
| 2401 | 2587 | 'widget-body-text-color' => '#2c3e50', |
| 2402 | 2588 | ) |
| 2403 | 2589 | ); |
| @@ -2461,9 +2647,9 @@ | ||
| 2461 | 2647 | |
| 2462 | 2648 | $lrs_exists = $wpdb->get_results( "SELECT id from {$wpdb->prefix}psmsc_custom_fields WHERE slug = 'last_reply_source'" ); |
| 2463 | 2649 | if ( empty( $lrs_exists ) ) { |
| 2464 | 2650 | |
| 2465 | - $name = esc_attr__( 'Last Reply Source', 'supportcandy' ); | |
| 2651 | + $name = __( 'Last Reply Source', 'supportcandy' ); | |
| 2466 | 2652 | $wpdb->insert( |
| 2467 | 2653 | $wpdb->prefix . 'psmsc_custom_fields', |
| 2468 | 2654 | array( |
| 2469 | 2655 | 'name' => $name, |
| @@ -2500,9 +2686,9 @@ | ||
| 2500 | 2686 | if ( version_compare( self::$current_version, '3.2.8', '<' ) ) { |
| 2501 | 2687 | |
| 2502 | 2688 | $widgets = get_option( 'wpsc-dashboard-widgets', array() ); |
| 2503 | 2689 | if ( ! isset( $widgets['week-trends'] ) ) { |
| 2504 | - $label = esc_attr__( 'Ticket statistics by day of week', 'supportcandy' ); | |
| 2690 | + $label = __( 'Ticket statistics by day of week', 'supportcandy' ); | |
| 2505 | 2691 | $string_translations['wpsc-dashboard-widget-week-trends'] = $label; |
| 2506 | 2692 | $widgets['week-trends'] = array( |
| 2507 | 2693 | 'title' => $label, |
| 2508 | 2694 | 'is_enable' => 1, |
| @@ -2567,8 +2753,315 @@ | ||
| 2567 | 2753 | // Create required database indexes. |
| 2568 | 2754 | self::create_indexing(); |
| 2569 | 2755 | } |
| 2570 | 2756 | |
| 2757 | + if ( version_compare( self::$current_version, '3.4.2', '<' ) ) { | |
| 2758 | + | |
| 2759 | + // add advanced settings for archive tickets. | |
| 2760 | + $advanced = get_option( 'wpsc-ms-advanced-settings' ); | |
| 2761 | + $advanced['auto-archive-tickets-time'] = $advanced['auto-delete-tickets-time'] ?? 0; | |
| 2762 | + $advanced['auto-archive-tickets-unit'] = $advanced['auto-delete-tickets-unit'] ?? 'days'; | |
| 2763 | + $advanced['permanent-archive-tickets-time'] = $advanced['permanent-delete-tickets-time'] ?? 0; | |
| 2764 | + $advanced['permanent-archive-tickets-unit'] = $advanced['permanent-delete-tickets-unit'] ?? 'days'; | |
| 2765 | + unset( | |
| 2766 | + $advanced['auto-delete-tickets-time'], | |
| 2767 | + $advanced['auto-delete-tickets-unit'], | |
| 2768 | + ); | |
| 2769 | + update_option( 'wpsc-ms-advanced-settings', $advanced ); | |
| 2770 | + | |
| 2771 | + // Remove 'dtt-access' and set new capabilities while preserving role keys. | |
| 2772 | + $roles = get_option( 'wpsc-agent-roles', array() ); | |
| 2773 | + if ( ! empty( $roles ) && is_array( $roles ) ) { | |
| 2774 | + foreach ( $roles as $key => &$role ) { | |
| 2775 | + // Ensure caps array exists. | |
| 2776 | + if ( empty( $role['caps'] ) || ! is_array( $role['caps'] ) ) { | |
| 2777 | + $role['caps'] = array(); | |
| 2778 | + } | |
| 2779 | + // Bydefault only Admin (1) has access to archive tickets. | |
| 2780 | + $is_enabled = ( $key == 1 ); | |
| 2781 | + // Set new capabilities. | |
| 2782 | + $role['caps']['at-unassigned'] = $is_enabled; | |
| 2783 | + $role['caps']['at-assigned-me'] = $is_enabled; | |
| 2784 | + $role['caps']['at-assigned-others'] = $is_enabled; | |
| 2785 | + $role['caps']['at-access'] = $is_enabled; | |
| 2786 | + $role['caps']['at-delete-access'] = $is_enabled; | |
| 2787 | + } | |
| 2788 | + update_option( 'wpsc-agent-roles', $roles ); | |
| 2789 | + } | |
| 2790 | + } | |
| 2791 | + | |
| 2792 | + if ( version_compare( self::$current_version, '3.4.4', '<' ) ) { | |
| 2793 | + | |
| 2794 | + $atl_filters = get_option( 'wpsc-atl-default-filters', array() ); | |
| 2795 | + $atl_filters['deleted'] = array( | |
| 2796 | + 'label' => __( 'Deleted', 'supportcandy' ), | |
| 2797 | + 'is_enable' => 1, | |
| 2798 | + ); | |
| 2799 | + update_option( 'wpsc-atl-default-filters', $atl_filters ); | |
| 2800 | + | |
| 2801 | + // Add capability for delete ticket filter access. | |
| 2802 | + $roles = get_option( 'wpsc-agent-roles', array() ); | |
| 2803 | + foreach ( $roles as $key => &$role ) { | |
| 2804 | + $is_enabled = ( $key == 1 ); | |
| 2805 | + $roles[ $key ]['caps']['dtt-access'] = $is_enabled; | |
| 2806 | + } | |
| 2807 | + update_option( 'wpsc-agent-roles', $roles ); | |
| 2808 | + | |
| 2809 | + // permanently delete tickets. | |
| 2810 | + $advanced = get_option( 'wpsc-ms-advanced-settings' ); | |
| 2811 | + $advanced['permanent-delete-tickets-time'] = $advanced['permanent-archive-tickets-time'] ?? 0; | |
| 2812 | + $advanced['permanent-delete-tickets-unit'] = $advanced['permanent-archive-tickets-unit'] ?? 'days'; | |
| 2813 | + update_option( 'wpsc-ms-advanced-settings', $advanced ); | |
| 2814 | + | |
| 2815 | + // clear old scheduled task. | |
| 2816 | + wp_clear_scheduled_hook( 'wpsc_permanently_delete_archive_tickets' ); | |
| 2817 | + wp_clear_scheduled_hook( 'wpsc_permenently_delete_tickets' ); | |
| 2818 | + wp_clear_scheduled_hook( 'wpsc_auto_archive_closed_tickets' ); | |
| 2819 | + } | |
| 2820 | + | |
| 2821 | + if ( version_compare( self::$current_version, '3.4.7', '<' ) ) { | |
| 2822 | + | |
| 2823 | + $widgets = get_option( 'wpsc-ticket-widget', array() ); | |
| 2824 | + if ( ! isset( $widgets['agent-collision'] ) ) { | |
| 2825 | + | |
| 2826 | + $roles = get_option( 'wpsc-agent-roles', array() ); | |
| 2827 | + $role_keys = array(); | |
| 2828 | + foreach ( $roles as $key => $role ) { | |
| 2829 | + $role_keys[] = $key; | |
| 2830 | + } | |
| 2831 | + | |
| 2832 | + $label = esc_attr__( 'Currently viewing', 'supportcandy' ); | |
| 2833 | + $agent_collision = array( | |
| 2834 | + 'agent-collision' => array( | |
| 2835 | + 'title' => $label, | |
| 2836 | + 'is_enable' => 1, | |
| 2837 | + 'allow-customer' => 0, | |
| 2838 | + 'allowed-agent-roles' => $role_keys, | |
| 2839 | + 'show-priority-to-customer' => 0, | |
| 2840 | + 'callback' => 'wpsc_get_tw_agent_collision()', | |
| 2841 | + 'class' => 'WPSC_ITW_Agent_Collision', | |
| 2842 | + ), | |
| 2843 | + ); | |
| 2844 | + | |
| 2845 | + // append the widget on the top. | |
| 2846 | + $widgets = array_merge( $agent_collision, $widgets ); | |
| 2847 | + update_option( 'wpsc-ticket-widget', $widgets ); | |
| 2848 | + | |
| 2849 | + // string translations. | |
| 2850 | + $string_translations = get_option( 'wpsc-string-translation' ); | |
| 2851 | + $string_translations['wpsc-twt-agent-collision'] = $label; | |
| 2852 | + update_option( 'wpsc-string-translation', $string_translations ); | |
| 2853 | + } | |
| 2854 | + } | |
| 2855 | + | |
| 2856 | + if ( version_compare( self::$current_version, '3.4.8', '<' ) ) { | |
| 2857 | + | |
| 2858 | + $recaptcha = get_option( 'wpsc-recaptcha-settings' ); | |
| 2859 | + $recaptcha['captcha-provider'] = $recaptcha['allow-recaptcha'] ? 'google-recaptcha' : '0'; | |
| 2860 | + $recaptcha['cloudflare-site-key'] = ''; | |
| 2861 | + $recaptcha['cloudflare-secret-key'] = ''; | |
| 2862 | + unset( $recaptcha['allow-recaptcha'] ); | |
| 2863 | + update_option( 'wpsc-recaptcha-settings', $recaptcha ); | |
| 2864 | + } | |
| 2865 | + | |
| 2866 | + if ( version_compare( self::$current_version, '3.5.1', '<' ) ) { | |
| 2867 | + | |
| 2868 | + // AI assistant feature moved into core - seed defaults for sites upgrading from an older core version. | |
| 2869 | + if ( false === get_option( 'wpsc-ps-ai-assistant-settings', false ) ) { | |
| 2870 | + update_option( | |
| 2871 | + 'wpsc-ps-ai-assistant-settings', | |
| 2872 | + array( | |
| 2873 | + 'status' => '0', | |
| 2874 | + 'provider' => 'openai', | |
| 2875 | + 'api_key' => '', | |
| 2876 | + 'model' => 'gpt-4o-mini', | |
| 2877 | + 'max-tokens' => 500, | |
| 2878 | + 'auto-delete-ai-logs-time' => 1, | |
| 2879 | + 'auto-delete-ai-logs-unit' => 'year', | |
| 2880 | + 'custom-prompt' => '', | |
| 2881 | + 'summary-custom-prompt' => '', | |
| 2882 | + 'auto-draft-custom-prompt' => '', | |
| 2883 | + 'is-active' => 0, | |
| 2884 | + 'last-error' => '', | |
| 2885 | + 'ai-max-upload-file-size' => 10, | |
| 2886 | + ) | |
| 2887 | + ); | |
| 2888 | + } | |
| 2889 | + | |
| 2890 | + if ( false === get_option( 'wpsc-ps-ai-training-sources', false ) ) { | |
| 2891 | + update_option( | |
| 2892 | + 'wpsc-ps-ai-training-sources', | |
| 2893 | + array( | |
| 2894 | + array( | |
| 2895 | + 'slug' => 'local', | |
| 2896 | + 'type' => 'localhost', | |
| 2897 | + 'name' => 'Local', | |
| 2898 | + 'api-url' => rest_url(), | |
| 2899 | + 'post-types' => array(), | |
| 2900 | + ), | |
| 2901 | + ), | |
| 2902 | + ); | |
| 2903 | + } | |
| 2904 | + | |
| 2905 | + // AI chatbot feature moved into core - seed defaults for sites upgrading from an older core version. | |
| 2906 | + if ( false === get_option( 'wpsc-ps-acb-chatbot-settings', false ) ) { | |
| 2907 | + update_option( | |
| 2908 | + 'wpsc-ps-acb-chatbot-settings', | |
| 2909 | + array( | |
| 2910 | + 'status' => '0', | |
| 2911 | + 'delete-acb-session-time' => 1, | |
| 2912 | + 'delete-acb-session-unit' => 'year', | |
| 2913 | + 'show-footer-branding' => '1', | |
| 2914 | + 'sessions-per-page' => 30, | |
| 2915 | + 'popup-delay-status' => '0', | |
| 2916 | + 'popup-delay' => 10, | |
| 2917 | + 'popup-display-limit' => 3, | |
| 2918 | + 'custom-prompt' => '', | |
| 2919 | + ) | |
| 2920 | + ); | |
| 2921 | + } | |
| 2922 | + | |
| 2923 | + if ( false === get_option( 'wpsc-acb-appearance-general', false ) ) { | |
| 2924 | + update_option( | |
| 2925 | + 'wpsc-acb-appearance-general', | |
| 2926 | + array( | |
| 2927 | + 'background-color' => '#2271b1', | |
| 2928 | + 'icon-color' => '#ffffff', | |
| 2929 | + 'header-text' => __( 'AI Chatbot', 'supportcandy' ), | |
| 2930 | + 'greeting-text' => __( 'Hey, I\'m your assistant. How can I help you today?', 'supportcandy' ), | |
| 2931 | + 'warning-text' => __( 'AI can make mistakes. Check important info.', 'supportcandy' ), | |
| 2932 | + ) | |
| 2933 | + ); | |
| 2934 | + } | |
| 2935 | + | |
| 2936 | + // Migrate legacy AI training data - only for sites that already used AI assistant / AI chatbot via Productivity Suite. | |
| 2937 | + $ps_settings = get_option( 'wpsc-ps-settings', array() ); | |
| 2938 | + | |
| 2939 | + $wpdb->query( "UPDATE {$wpdb->prefix}psmsc_ai_training SET doc_source = 'local' WHERE source NOT IN ( 'file', 'url', 'ticket' )" ); | |
| 2940 | + $wpdb->query( "UPDATE {$wpdb->prefix}psmsc_ai_training SET doc_source = '' WHERE source IN ( 'file', 'url', 'ticket' )" ); | |
| 2941 | + | |
| 2942 | + // update AI training options. | |
| 2943 | + $local_post_types = array( | |
| 2944 | + array( | |
| 2945 | + 'slug' => 'post', | |
| 2946 | + 'name' => 'Posts', | |
| 2947 | + 'status' => 0, | |
| 2948 | + 'endpoint' => rest_url( 'wp/v2/posts' ), | |
| 2949 | + ), | |
| 2950 | + array( | |
| 2951 | + 'slug' => 'page', | |
| 2952 | + 'name' => 'Pages', | |
| 2953 | + 'status' => 0, | |
| 2954 | + 'endpoint' => rest_url( 'wp/v2/pages' ), | |
| 2955 | + ), | |
| 2956 | + ); | |
| 2957 | + | |
| 2958 | + $bd_settings = get_option( 'wpsc-ps-ai-bd-settings', array() ); | |
| 2959 | + if ( isset( $bd_settings['bd-status'] ) && $bd_settings['bd-status'] == 1 ) { | |
| 2960 | + $local_post_types[] = array( | |
| 2961 | + 'slug' => 'docs', | |
| 2962 | + 'name' => 'Betterdocs', | |
| 2963 | + 'status' => 1, | |
| 2964 | + 'endpoint' => rest_url( 'wp/v2/docs' ), | |
| 2965 | + ); | |
| 2966 | + | |
| 2967 | + // Update source column for betterdocs source. | |
| 2968 | + $wpdb->query( "UPDATE {$wpdb->prefix}psmsc_ai_training SET source = 'docs' WHERE source = 'betterdocs'" ); | |
| 2969 | + } | |
| 2970 | + | |
| 2971 | + update_option( | |
| 2972 | + 'wpsc-ps-ai-training-sources', | |
| 2973 | + array( | |
| 2974 | + array( | |
| 2975 | + 'slug' => 'local', | |
| 2976 | + 'type' => 'localhost', | |
| 2977 | + 'name' => 'Local', | |
| 2978 | + 'api-url' => rest_url(), | |
| 2979 | + 'post-types' => $local_post_types, | |
| 2980 | + ), | |
| 2981 | + ), | |
| 2982 | + ); | |
| 2983 | + | |
| 2984 | + // wpsc_ps_ai_categories is no longer used - post-type training sources are | |
| 2985 | + // now routed directly by source type instead of through a categories registry. | |
| 2986 | + delete_option( 'wpsc_ps_ai_categories' ); | |
| 2987 | + | |
| 2988 | + // remove 'category', 'is_expire' and 'expiry_date' columns from AI training table. | |
| 2989 | + foreach ( array( 'category', 'is_expire', 'expiry_date' ) as $column ) { | |
| 2990 | + $column_exists = $wpdb->get_results( "SHOW COLUMNS FROM {$wpdb->prefix}psmsc_ai_training LIKE '{$column}'" ); | |
| 2991 | + if ( ! empty( $column_exists ) ) { | |
| 2992 | + $wpdb->query( "ALTER TABLE {$wpdb->prefix}psmsc_ai_training DROP COLUMN {$column}" ); | |
| 2993 | + } | |
| 2994 | + } | |
| 2995 | + | |
| 2996 | + // unschedule expired training cleanup cron, this feature has been removed. | |
| 2997 | + wp_clear_scheduled_hook( 'wpsc_auto_delete_ai_training_expired_records' ); | |
| 2998 | + | |
| 2999 | + // remove 'manage-ai-training' capability, this is no longer used. | |
| 3000 | + $roles = get_option( 'wpsc-agent-roles', array() ); | |
| 3001 | + foreach ( $roles as $key => $role ) { | |
| 3002 | + unset( $role['caps']['manage-ai-training'] ); | |
| 3003 | + $roles[ $key ] = $role; | |
| 3004 | + } | |
| 3005 | + update_option( 'wpsc-agent-roles', $roles ); | |
| 3006 | + | |
| 3007 | + if ( isset( $ai_assistant['is-active'] ) ) { | |
| 3008 | + $ai_assistant = get_option( 'wpsc-ps-ai-assistant-settings' ); | |
| 3009 | + $ai_assistant['status'] = $ai_assistant['is-active'] ? 1 : 0; | |
| 3010 | + update_option( 'wpsc-ps-ai-assistant-settings', $ai_assistant ); | |
| 3011 | + } | |
| 3012 | + | |
| 3013 | + // enable chatbot feature. | |
| 3014 | + if ( isset( $ps_settings['ai-chatbot'] ) ) { | |
| 3015 | + $chatbot = get_option( 'wpsc-ps-acb-chatbot-settings' ); | |
| 3016 | + $chatbot['status'] = $ps_settings['ai-chatbot'] ? 1 : 0; | |
| 3017 | + update_option( 'wpsc-ps-acb-chatbot-settings', $chatbot ); | |
| 3018 | + } | |
| 3019 | + } | |
| 3020 | + | |
| 3021 | + if ( version_compare( self::$current_version, '3.5.2', '<' ) ) { | |
| 3022 | + | |
| 3023 | + $chatbot = get_option( 'wpsc-ps-acb-chatbot-settings' ); | |
| 3024 | + $chatbot['popup-delay-status'] = '0'; | |
| 3025 | + $chatbot['popup-delay'] = 10; | |
| 3026 | + $chatbot['popup-display-limit'] = 3; | |
| 3027 | + update_option( 'wpsc-ps-acb-chatbot-settings', $chatbot ); | |
| 3028 | + } | |
| 3029 | + | |
| 3030 | + if ( version_compare( self::$current_version, '3.5.3', '<' ) ) { | |
| 3031 | + | |
| 3032 | + $chatbot = get_option( 'wpsc-ps-acb-chatbot-settings' ); | |
| 3033 | + $chatbot['custom-prompt'] = ''; | |
| 3034 | + update_option( 'wpsc-ps-acb-chatbot-settings', $chatbot ); | |
| 3035 | + } | |
| 3036 | + | |
| 3037 | + if ( version_compare( self::$current_version, '3.5.4', '<' ) ) { | |
| 3038 | + | |
| 3039 | + $appearance = get_option( 'wpsc-acb-appearance-general' ); | |
| 3040 | + if ( is_array( $appearance ) ) { | |
| 3041 | + if ( ! isset( $appearance['header-text'] ) ) { | |
| 3042 | + $appearance['header-text'] = __( 'AI Chatbot', 'supportcandy' ); | |
| 3043 | + } | |
| 3044 | + if ( ! isset( $appearance['greeting-text'] ) ) { | |
| 3045 | + $appearance['greeting-text'] = __( 'Hey, I\'m your assistant. How can I help you today?', 'supportcandy' ); | |
| 3046 | + } | |
| 3047 | + if ( ! isset( $appearance['warning-text'] ) ) { | |
| 3048 | + $appearance['warning-text'] = __( 'AI can make mistakes. Check important info.', 'supportcandy' ); | |
| 3049 | + } | |
| 3050 | + update_option( 'wpsc-acb-appearance-general', $appearance ); | |
| 3051 | + } | |
| 3052 | + | |
| 3053 | + self::create_indexing(); | |
| 3054 | + | |
| 3055 | + update_option( | |
| 3056 | + 'wpsc-onboarding-wizard', | |
| 3057 | + array( | |
| 3058 | + 'status' => 'completed', | |
| 3059 | + 'steps' => array(), | |
| 3060 | + ) | |
| 3061 | + ); | |
| 3062 | + } | |
| 3063 | + | |
| 2571 | 3064 | update_option( 'wpsc-string-translation', $string_translations ); |
| 2572 | 3065 | self::set_upgrade_complete(); |
| 2573 | 3066 | } |
| 2574 | 3067 | |
| @@ -2643,8 +3136,50 @@ | ||
| 2643 | 3136 | ) |
| 2644 | 3137 | ); |
| 2645 | 3138 | if ( ! $index_exists ) { |
| 2646 | 3139 | $wpdb->query( "ALTER TABLE {$wpdb->prefix}psmsc_threads ADD INDEX {$index_name} (ticket)" ); |
| 3140 | + } | |
| 3141 | + | |
| 3142 | + // create index on archive ticket table. | |
| 3143 | + $column_slugs = array( 'status', 'customer', 'category', 'priority', 'date_updated', 'date_created', 'date_closed' ); | |
| 3144 | + foreach ( $column_slugs as $slug ) { | |
| 3145 | + $index_name = "idx_cf_{$slug}"; | |
| 3146 | + | |
| 3147 | + // Check if index already exists. | |
| 3148 | + $index_exists = $wpdb->get_var( | |
| 3149 | + $wpdb->prepare( | |
| 3150 | + "SHOW INDEX FROM {$wpdb->prefix}psmsc_archived_tickets WHERE Key_name = %s", | |
| 3151 | + $index_name | |
| 3152 | + ) | |
| 3153 | + ); | |
| 3154 | + | |
| 3155 | + if ( ! $index_exists ) { | |
| 3156 | + $wpdb->query( "ALTER TABLE {$wpdb->prefix}psmsc_archived_tickets ADD INDEX {$index_name} (`{$slug}`)" ); | |
| 3157 | + } | |
| 3158 | + } | |
| 3159 | + | |
| 3160 | + // create index on thread table. | |
| 3161 | + $index_name = 'idx_ticket_id'; | |
| 3162 | + $index_exists = $wpdb->get_var( | |
| 3163 | + $wpdb->prepare( | |
| 3164 | + "SHOW INDEX FROM {$wpdb->prefix}psmsc_archived_threads WHERE Key_name = %s", | |
| 3165 | + $index_name | |
| 3166 | + ) | |
| 3167 | + ); | |
| 3168 | + if ( ! $index_exists ) { | |
| 3169 | + $wpdb->query( "ALTER TABLE {$wpdb->prefix}psmsc_archived_threads ADD INDEX {$index_name} (ticket)" ); | |
| 3170 | + } | |
| 3171 | + | |
| 3172 | + // Create index on AI training table. | |
| 3173 | + $index_name = 'idx_doc_source_source_provider_source_id'; | |
| 3174 | + $index_exists = $wpdb->get_var( | |
| 3175 | + $wpdb->prepare( | |
| 3176 | + "SHOW INDEX FROM {$wpdb->prefix}psmsc_ai_training WHERE Key_name = %s", | |
| 3177 | + $index_name | |
| 3178 | + ) | |
| 3179 | + ); | |
| 3180 | + if ( ! $index_exists ) { | |
| 3181 | + $wpdb->query( "ALTER TABLE {$wpdb->prefix}psmsc_ai_training ADD INDEX {$index_name} (doc_source, source, provider, source_id)" ); | |
| 2647 | 3182 | } |
| 2648 | 3183 | } |
| 2649 | 3184 | } |
| 2650 | 3185 | endif; |
