| @@ -2,11 +2,11 @@ | ||
| 2 | 2 | Contributors: supportcandy,pradeepmakone07,nsgawli |
| 3 | 3 | License: GPL v3 |
| 4 | 4 | Tags: support, helpdesk, ticketing system, customer support, ai chatbot agent |
| 5 | 5 | Requires at least: 5.6 |
| 6 | -Tested up to: 7.0 | |
| 6 | +Tested up to: 7.1 | |
| 7 | 7 | Requires PHP: 7.4 |
| 8 | -Stable tag: 3.5.1 | |
| 8 | +Stable tag: 3.5.4 | |
| 9 | 9 | |
| 10 | 10 | Enhance your WordPress site with our AI Powered customer support ticket system. Manage customer support, tickets, and email tickets efficiently. |
| 11 | 11 | |
| 12 | 12 | == Description == |
| @@ -34,8 +34,17 @@ | ||
| 34 | 34 | In addition to ticket management, you can assign multiple specific permission levels to agents and customers. Gain access to detailed reports concerning your customers, agents, and the overall productivity of your customer support desk. By navigating through the ticket view, you can gain a comprehensive 360-degree perspective of your customers, including their past tickets, purchase history, membership levels, and more. Armed with this wealth of customer data alongside their queries, you can accomplish much more. |
| 35 | 35 | |
| 36 | 36 | SupportCandy is a self-hosted support ticket plugin offers limitless tickets, support agents, users, tags, and more. There are no constraints, as you maintain ownership of your system and data. |
| 37 | 37 | |
| 38 | += AI Assistant & Chatbot : = | |
| 39 | +24/7 AI Agent that answer questions directly from your knowledge base (AI Training) and automatically create support tickets for everything else. | |
| 40 | +Empower your agents to resolve issues faster and deliver consistent, on-brand support with AI-driven summaries, draft generation, and response polishing. | |
| 41 | + | |
| 42 | +Key capabilities include: | |
| 43 | +* Ticket Summary - Instantly generate a concise summary of long or complex tickets, helping agents quickly understand the issue without reading the entire conversation. | |
| 44 | +* Polish Agent Replies - Draft quickly and let the Polish (AI) button refine your grammar, tone, and clarity. The AI automatically analyzes the entire ticket thread for context, ensuring every response is pinpoint accurate. You can continue to provide follow-up prompts to tweak the suggestion until you’re satisfied, then simply click **Replace** or **Append** to the editor. | |
| 45 | +* Custom AI Prompts - Administrators can define custom prompt instructions from the settings panel. The AI will follow these instructions while polishing replies, allowing you to align responses with your brand voice and support guidelines. | |
| 46 | + | |
| 38 | 47 | = Key features : = |
| 39 | 48 | - AI Chatbot Agent |
| 40 | 49 | - AI Assistant |
| 41 | 50 | - Unlimited number of tickets |
| @@ -95,17 +104,8 @@ | ||
| 95 | 104 | * [LMS Integrations](https://supportcandy.net/downloads/lms-integration/) - Effortlessly integrate popular LMS (Learning Management System) plugins into SupportCandy with the LMS Integration add-on. This integration enhances the support process by allowing customers to specify a particular course or their course when creating a ticket. Agents can seamlessly access customer course details directly within the ticket, providing a more streamlined and efficient support experience. The supported LMS plugins include LifterLMS, Tutor LMS, and LearnPress LMS. |
| 96 | 105 | * [Email Marketing Tools Integration](https://supportcandy.net/downloads/email-marketing-tools-integration/) - Elevate customer engagement by effortlessly connecting SupportCandy with leading email marketing tools like MailChimp,GetResponse and Brevo. Subscribe users during registration or ticket creation, and personalize interactions with subscriber tags. |
| 97 | 106 | * [Webhooks](https://supportcandy.net/downloads/webhooks/) - Webhooks deliver real-time notifications, ensuring you stay informed during critical support events, from new ticket creation to closures and agent assignments. |
| 98 | 107 | |
| 99 | -= AI Assistant & Chatbot : = | |
| 100 | -24/7 AI Agent that answer questions directly from your knowledge base (AI Training) and automatically create support tickets for everything else. | |
| 101 | -Empower your agents to resolve issues faster and deliver consistent, on-brand support with AI-driven summaries, draft generation, and response polishing. | |
| 102 | - | |
| 103 | -Key capabilities include: | |
| 104 | -* Ticket Summary - Instantly generate a concise summary of long or complex tickets, helping agents quickly understand the issue without reading the entire conversation. | |
| 105 | -* Polish Agent Replies - Draft quickly and let the Polish (AI) button refine your grammar, tone, and clarity. The AI automatically analyzes the entire ticket thread for context, ensuring every response is pinpoint accurate. You can continue to provide follow-up prompts to tweak the suggestion until you’re satisfied, then simply click **Replace** or **Append** to the editor. | |
| 106 | -* Custom AI Prompts - Administrators can define custom prompt instructions from the settings panel. The AI will follow these instructions while polishing replies, allowing you to align responses with your brand voice and support guidelines. | |
| 107 | - | |
| 108 | 108 | = Examples areas of use : = |
| 109 | 109 | * Helpdesk |
| 110 | 110 | * Technical Support |
| 111 | 111 | * Trouble Ticket |
| @@ -219,8 +219,34 @@ | ||
| 219 | 219 | 18. Report - Rating (Premium) |
| 220 | 220 | |
| 221 | 221 | == Changelog == |
| 222 | 222 | |
| 223 | += 3.5.4 (September 29, 2026) = | |
| 224 | +* New: Added onboarding wizard for new installs | |
| 225 | +* New: Added chatbot overlay message | |
| 226 | +* Fix: Improved dashboard performance | |
| 227 | +* Fix: Fixed email attachment link access | |
| 228 | +* Fix: Improved AI training data processing | |
| 229 | +* Fix: Addressed security issues | |
| 230 | + | |
| 231 | += 3.5.3 (September 01, 2026) = | |
| 232 | +* New: Added custom chatbot prompt instructions | |
| 233 | +* New: Added “Last Reply” ticket condition | |
| 234 | +* New: Added sorting to ticket list headers | |
| 235 | +* New: Added sorting handle for form fields | |
| 236 | +* Fix: Cloned agent roles missing permissions | |
| 237 | +* Fix: Fixed View More/Less link functionality | |
| 238 | +* Fix: Custom field attachments missing from notifications | |
| 239 | +* Fix: Preserved links in chatbot replies | |
| 240 | +* Fix: Fixed chatbot button display on mobile | |
| 241 | +* Fix: Skipped near-empty records during ai training synchronization | |
| 242 | +* Fix: Prevented raw JSON from appearing in chatbot | |
| 243 | +* Fix: Addressed security vulnerability issue | |
| 244 | + | |
| 245 | += 3.5.2 (August 11, 2026) = | |
| 246 | +* New: Added chatbot auto-popup setting | |
| 247 | +* Fix: Addressed security vulnerability issue | |
| 248 | + | |
| 223 | 249 | = 3.5.1 (July 30, 2026) = |
| 224 | 250 | * New: Added AI assistant features (polish, draft, summary) as part of this core product for free. |
| 225 | 251 | * New: Introduced chatbot agent feature |
| 226 | 252 | * Fix: Auto-archive closed tickets setting not working |
| @@ -239,29 +265,6 @@ | ||
| 239 | 265 | |
| 240 | 266 | = 3.4.8 (June 04, 2026) = |
| 241 | 267 | * New: Added Cloudflare CAPTCHA integration |
| 242 | 268 | * Fix: Resolved PHP notice issues |
| 243 | - | |
| 244 | -= 3.4.7 (May 26, 2026) = | |
| 245 | -* New: Option to disable email notifications for specific tickets | |
| 246 | -* New: Improved form validation to highlight incomplete fields on submission | |
| 247 | -* New: Agent collision widget added | |
| 248 | -* Fix: Security vulnerability resolved | |
| 249 | -* Fix: Email notifications not sent to agents assigned via workflows | |
| 250 | - | |
| 251 | -= 3.4.6 (March 23, 2026) = | |
| 252 | -* New: Added Merge Ticket feature (Pro) in Productivity Suite. | |
| 253 | -* New: Added AI Assistant feature (Pro) in Productivity Suite. | |
| 254 | -* New: Archive action added for deleted tickets. | |
| 255 | -* Fix: Addons not updating when Home URL and Site URL are different. | |
| 256 | -* Fix: Improved upgrade process from version 2 to version 3. | |
| 257 | -* Fix: Optimized dashboard card performance. | |
| 258 | -* Fix: Bullet lists not displaying in ticket replies. | |
| 259 | -* Fix: Reply restrictions now apply to all statuses defined as Closed Statuses | |
| 260 | -* New: Added hooks in the registration form. | |
| 261 | - | |
| 262 | -= 3.4.5 (January 28, 2026) = | |
| 263 | -* Fix: Resolved an issue where archived tickets could not be deleted | |
| 264 | -* Fix: Fixed a bug preventing actions from being performed in the settings panel | |
| 265 | -* Fix: Addressed reported security vulnerabilities to improve overall system safety | |
| 266 | 269 | |
| 267 | 270 | [See changelog for all versions](https://plugins.svn.wordpress.org/supportcandy/trunk/changelog.txt). |
