# vikbooking/1.8.11/admin/helpers/src/chat/user/ai.php VikBooking Hotel Booking Engine & PMS, version 1.8.11. 261 lines. - Page: https://pluginprobe.com/plugins/vikbooking/1.8.11/code/admin/helpers/src/chat/user/ai.php - Raw: https://pluginprobe.com/plugins/vikbooking/1.8.11/raw/admin/helpers/src/chat/user/ai.php - Modified: 2026-06-03T11:02:10+00:00 Line numbers below start at 1. Link to a line or a range by appending a fragment to the page URL, for example `https://pluginprobe.com/plugins/vikbooking/1.8.11/code/admin/helpers/src/chat/user/ai.php#L10-L20`. ```php threadId = $threadId; } /** * @inheritDoc */ public function getID() { return -2; } /** * @inheritDoc */ public function getName() { return 'AI'; } /** * @inheritDoc */ public function getAvatar() { return VCM_ADMIN_URI . 'assets/css/channels/ai-avatar.png'; } /** * @inheritDoc * * @see VBOChatUser */ public function can(string $scope, ?VBOChatContext $context = null) { // enabled by default, only if the Channel Manager is installed with active AI support if (!static::isSupported()) { return false; } if (!$context) { return true; } if ($scope === 'chat.send') { // get context metadata $metadata = $context->getMetadata(); // check whether the AI is still active for this conversation return (bool) ($metadata['use_ai'] ?? true); } return true; } /** * @inheritDoc * * @see VBOChatNotifiable */ public function scheduleNotification(VBOChatMessage $message, VBOChatUser $user) { // ignore auto-replies in case the message wasn't wrote by a guest if ($user->getID() != -1) { return; } /** @var VCMChatContext */ $context = $message->getContext(); if (!$this->can('chat.send', $context)) { // prevent automatic replies return; } try { // clone the global chat mediator $chat = clone VBOFactory::getChatMediator(); // authenticate as AI $chat->authenticate($this); // obtain the last 30 messages $messages = $chat->getMessages((new VBOChatSearch)->limit(30)->withContext($context)); // map the messages for AI compliance $messages = array_map(function($message) { if ($message->getSenderID() == -1) { $role = 'user'; } else { $role = 'assistant'; } $data = [ 'role' => $role, 'content' => $message->getMessage(), 'attachments' => [], 'user' => $message->getSenderName(), ]; // include the attachments within the message data object foreach ($message->getAttachments() as $attachment) { $mime = $attachment->getMimeType(); $supportedMimeTypes = [ 'image/png', 'image/jpg', 'image/jpeg', 'application/pdf', ]; // in case the mime type of the attachment is not supported, // do not pass it to the AI service if (!in_array($mime, $supportedMimeTypes)) { continue; } $data['attachments'][] = [ 'name' => $attachment->getName(), 'base64' => $attachment->getBase64(), ]; } return $data; }, $messages); // ask AI assistant to elaborate an answer (reverse the messages to have the oldest first) $answer = $this->generateAnswer(array_reverse($messages), $context); /** @var VBOChatMessage */ $reply = $chat->createMessage([ 'context' => $context->getAlias(), 'id_context' => $context->getID(), 'message' => $answer->result, /* use `$reply->text` to get rid of HTML tags */ ]); // iterate all attachments one by one foreach ($answer->attachments ?? [] as $attachment) { $reply->addAttachment(new VBOChatAttachment([ 'path' => JPath::clean(VCM_SITE_PATH . '/helpers/chat/attachments/docs/'), 'name' => $attachment->name, 'filename' => $attachment->filename, 'extension' => $attachment->extension, 'type' => $attachment->type, ])); } // send the AI reply to the guest $chat->send($reply); } catch (Throwable $error) { // make sure the VCM logger is supported if (class_exists('VCMLogDriverJsonlines')) { // create internal logger $logger = new VCMLogDriverJsonlines( // groups logs by day VBO_MEDIA_PATH . '/logs/ai/chatbot/' . JHtml::fetch('date', 'now', 'Y-m-d') . '.php', [ // auto-delete log files that were updated more than 4 weeks ago 'gc_threshold' => '-4 weeks', ] ); // log the faced error $logger->error("An error occurred while the AI was trying to reply to the guest.\n\n> {$error}", [ 'error' => $error->getMessage(), ]); } } } /** * Generates an answer according to the provided conversation. * * @param object[] $messages * @param VBOChatContext $context * * @return object */ protected function generateAnswer(array $messages, VBOChatContext $context) { try { // ask AI assistant to elaborate an answer $reply = (new VCMAiModelService)->assistant($messages, $this->threadId, 'chatbot'); } catch (Exception $error) { if ($error->getCode() == 423) { // we received a 423 error (Locked), meaning that the customer prefers to // talk with a human and doesn't want to receive further AI messages $context->setMetadata('use_ai', 0); // inform the user that an administrator has been warned $warning = JText::translate('VBO_CHAT_AI_LOCKED_REPLY'); } else if ($error->getCode() == 451) { // we received a 451 error (Unavailable for legal reasons), meaning that AI detected // SPAM or phishing attempts under this conversation $context->setMetadata('banned', 1); // inform the user that an administrator has been warned $warning = JText::translate('VBO_CHAT_USER_BANNED_BY_AI'); } else { // unknown error detected (timeout, hallucination, etc...), stop the AI to prevent loop errors $context->setMetadata('use_ai', 0); // inform the user that an administrator will reply soon $warning = JText::translate('VBO_CHAT_AI_REPLY_DOWNTIME_ERROR'); } // normalize answer $reply = new stdClass; $reply->result = $warning; $reply->text = strip_tags($warning); } return $reply; } /** * Checks whether the VCM install owns AI capabilities. * * @return bool */ public static function isSupported() { // enabled by default, only if the Channel Manager is installed with active AI support return class_exists('VikChannelManager') && defined('VikChannelManagerConfig::AI') && VikChannelManager::getChannel(VikChannelManagerConfig::AI); } } ```