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"name": "blockenberg/troubleshooting-guide", |
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"title": "Troubleshooting Guide", |
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"category": "bkbg-blog", |
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"icon": "sos", |
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"description": "Structured problem/cause/solution guide with severity levels, search, and multiple layout options.", |
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"keywords": [ |
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"troubleshooting", |
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"problem", |
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"solution", |
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"fix", |
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"issue", |
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"debug", |
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"support", |
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"faq", |
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"guide", |
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"help" |
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"issues": { |
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"type": "array", |
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"default": [ |
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{ |
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"problem": "Application won't start", |
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"cause": "Missing runtime dependency or corrupted install files", |
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"solution": "Run the repair tool from the installer, or uninstall completely and reinstall from the official download page.", |
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"severity": "high" |
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}, |
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{ |
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"problem": "Slow performance after update", |
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"cause": "Cached data conflicts with new version", |
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"solution": "Clear the application cache under Settings › Advanced › Clear Cache, then restart the application.", |
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"severity": "medium" |
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}, |
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{ |
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"problem": "Login page keeps refreshing", |
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"cause": "Browser cookies are blocked or corrupted", |
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"solution": "Allow cookies for this site in your browser settings, clear existing cookies, and try again in an incognito window.", |
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"severity": "medium" |
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}, |
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{ |
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"problem": "Images not loading", |
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"cause": "CDN outage or broken media library path", |
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"solution": "Check your CDN status page. If paths are broken, navigate to Tools › Regenerate Thumbnails to rebuild image metadata.", |
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"severity": "low" |
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}, |
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{ |
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"problem": "Database connection error", |
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"cause": "Incorrect database credentials or server is down", |
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"solution": "Verify your database host, username, password and database name in wp-config.php. Contact hosting support if credentials are correct.", |
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"severity": "critical" |
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"type": "boolean", |
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"default": true |
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"type": "boolean", |
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}, |
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"enableSearch": { |
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"type": "boolean", |
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"default": true |
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"type": "string", |
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"default": "Search issues…" |
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