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<?php |
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|
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namespace ThemeAtelier\ChatHelp\Admin; |
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|
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use WP_REST_Server; |
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use WP_REST_Request; |
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use WP_REST_Response; |
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|
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if (! defined('ABSPATH')) { |
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die; |
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} |
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|
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class Analytics |
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{ |
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private $table; |
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private $leads_table; |
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|
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function __construct() |
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{ |
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global $wpdb; |
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$this->table = $wpdb->prefix . 'chat_help_analytics'; |
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$this->leads_table = $wpdb->prefix . 'chat_help_leads'; |
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|
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$this->create_table(); |
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add_action('rest_api_init', [$this, 'register_rest_routes']); |
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add_action('wp_footer', [$this, 'inject_tracking_script']); |
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} |
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|
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public function create_table() |
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{ |
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global $wpdb; |
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$charset_collate = $wpdb->get_charset_collate(); |
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$table = $this->table; |
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|
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$sql = "CREATE TABLE $table ( |
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id BIGINT(20) UNSIGNED NOT NULL AUTO_INCREMENT, |
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widget_id BIGINT(20) UNSIGNED NOT NULL DEFAULT 0, |
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event_type VARCHAR(20) NOT NULL, |
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device_type VARCHAR(10) NOT NULL DEFAULT 'desktop', |
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country VARCHAR(3) NOT NULL DEFAULT '', |
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browser VARCHAR(30) NOT NULL DEFAULT '', |
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page_url VARCHAR(500) NOT NULL DEFAULT '', |
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session_id VARCHAR(64) DEFAULT NULL, |
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created_at TIMESTAMP DEFAULT CURRENT_TIMESTAMP, |
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PRIMARY KEY (id), |
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KEY idx_widget_event_date (widget_id, event_type, created_at), |
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KEY idx_device (device_type), |
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KEY idx_country (country), |
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KEY idx_browser (browser) |
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) $charset_collate;"; |
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|
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require_once ABSPATH . 'wp-admin/includes/upgrade.php'; |
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dbDelta($sql); |
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} |
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|
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public function register_rest_routes() |
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{ |
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register_rest_route('chat-help/v1', '/analytics/track', [ |
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'methods' => WP_REST_Server::CREATABLE, |
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'callback' => [$this, 'track_event'], |
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'permission_callback' => '__return_true', |
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]); |
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|
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register_rest_route('chat-help/v1', '/analytics', [ |
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'methods' => WP_REST_Server::READABLE, |
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'callback' => [$this, 'get_summary'], |
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'permission_callback' => [$this, 'admin_permission'], |
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]); |
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|
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register_rest_route('chat-help/v1', '/analytics/chart', [ |
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'methods' => WP_REST_Server::READABLE, |
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'callback' => [$this, 'get_chart'], |
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'permission_callback' => [$this, 'admin_permission'], |
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]); |
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|
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register_rest_route('chat-help/v1', '/analytics/devices', [ |
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'methods' => WP_REST_Server::READABLE, |
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'callback' => [$this, 'get_devices'], |
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'permission_callback' => [$this, 'admin_permission'], |
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]); |
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|
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register_rest_route('chat-help/v1', '/analytics/tables', [ |
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'methods' => WP_REST_Server::READABLE, |
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'callback' => [$this, 'get_tables'], |
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'permission_callback' => [$this, 'admin_permission'], |
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]); |
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} |
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|
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public function admin_permission() |
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{ |
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return current_user_can('manage_options'); |
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} |
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|
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public function track_event(WP_REST_Request $request) |
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{ |
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global $wpdb; |
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|
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$event_type = sanitize_text_field($request->get_param('event_type') ?? ''); |
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if (! in_array($event_type, ['visitor', 'view', 'conversion'], true)) { |
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return new WP_REST_Response(['success' => false], 400); |
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} |
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|
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$widget_id = absint($request->get_param('widget_id') ?? 0); |
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$device = sanitize_text_field($request->get_param('device_type') ?? 'desktop'); |
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$session_id = sanitize_text_field($request->get_param('session_id') ?? ''); |
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$page_url = esc_url_raw(substr($request->get_param('page_url') ?? '', 0, 500)); |
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|
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$country = $this->detect_country(); |
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$browser = $this->detect_browser(); |
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|
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$wpdb->insert( |
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$this->table, |
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[ |
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'widget_id' => $widget_id, |
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'event_type' => $event_type, |
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'device_type' => in_array($device, ['desktop', 'mobile', 'other'], true) ? $device : 'desktop', |
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'country' => substr($country, 0, 3), |
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'browser' => substr($browser, 0, 30), |
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'page_url' => $page_url, |
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'session_id' => substr($session_id, 0, 64), |
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], |
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['%d', '%s', '%s', '%s', '%s', '%s', '%s'] |
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); |
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|
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return new WP_REST_Response(['success' => true], 200); |
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} |
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|
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public function get_summary(WP_REST_Request $request) |
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{ |
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global $wpdb; |
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|
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[$from, $to, $widget_where, $date_where] = $this->build_where($request->get_params()); |
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|
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$table = $this->table; |
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$row = $wpdb->get_row( |
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"SELECT |
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SUM(event_type = 'visitor') AS visitors, |
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SUM(event_type = 'view') AS views, |
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SUM(event_type = 'conversion') AS conversions |
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FROM $table WHERE 1=1 $date_where $widget_where" |
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); |
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|
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$visitors = (int) ($row->visitors ?? 0); |
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$views = (int) ($row->views ?? 0); |
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$conversions = (int) ($row->conversions ?? 0); |
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$rate = $visitors > 0 ? round(($conversions / $visitors) * 100, 1) : 0; |
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|
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$leads_table = $this->leads_table; |
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$total_leads = (int) $wpdb->get_var( |
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$wpdb->prepare( |
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"SELECT COUNT(*) FROM $leads_table WHERE created_at >= %s AND created_at <= %s", |
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$from . ' 00:00:00', |
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$to . ' 23:59:59' |
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) |
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); |
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|
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return new WP_REST_Response([ |
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'visitors' => $visitors, |
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'views' => $views, |
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'conversions' => $conversions, |
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'conversion_rate' => $rate, |
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'total_leads' => $total_leads, |
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]); |
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} |
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|
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public function get_chart(WP_REST_Request $request) |
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{ |
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global $wpdb; |
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|
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$params = $request->get_params(); |
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[$from, $to, $widget_where, $date_where] = $this->build_where($params); |
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|
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$period = $params['period'] ?? 'this_week'; |
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$group_by = in_array($period, ['this_year', 'last_year'], true) ? 'month' : 'day'; |
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$table = $this->table; |
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$leads_table = $this->leads_table; |
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|
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if ($group_by === 'month') { |
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$select = "DATE_FORMAT(created_at, '%Y-%m') AS period_key"; |
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$group = "DATE_FORMAT(created_at, '%Y-%m')"; |
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} else { |
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$select = 'DATE(created_at) AS period_key'; |
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$group = 'DATE(created_at)'; |
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} |
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|
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$rows = $wpdb->get_results( |
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"SELECT $select, event_type, COUNT(*) AS cnt |
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FROM $table WHERE 1=1 $date_where $widget_where |
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GROUP BY $group, event_type" |
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); |
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|
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$labels = $this->build_label_range($from, $to, $group_by); |
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$datasets = [ |
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'visitors' => array_fill(0, count($labels), 0), |
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'views' => array_fill(0, count($labels), 0), |
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'conversions' => array_fill(0, count($labels), 0), |
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'leads' => array_fill(0, count($labels), 0), |
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]; |
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|
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$index_map = array_flip($labels); |
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foreach ($rows as $row) { |
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$key = $group_by === 'month' |
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? substr($row->period_key, 0, 7) |
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: $row->period_key; |
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if (! isset($index_map[$key])) { |
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continue; |
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} |
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$i = $index_map[$key]; |
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$type_map = ['visitor' => 'visitors', 'view' => 'views', 'conversion' => 'conversions']; |
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if (isset($type_map[$row->event_type])) { |
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$datasets[$type_map[$row->event_type]][$i] = (int) $row->cnt; |
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} |
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} |
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|
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if ($group_by === 'month') { |
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$leads_rows = $wpdb->get_results( |
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$wpdb->prepare( |
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"SELECT DATE_FORMAT(created_at, '%%Y-%%m') AS period_key, COUNT(*) AS cnt |
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FROM $leads_table WHERE created_at >= %s AND created_at <= %s |
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GROUP BY DATE_FORMAT(created_at, '%%Y-%%m')", |
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$from . ' 00:00:00', |
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$to . ' 23:59:59' |
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) |
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); |
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} else { |
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$leads_rows = $wpdb->get_results( |
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$wpdb->prepare( |
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"SELECT DATE(created_at) AS period_key, COUNT(*) AS cnt |
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FROM $leads_table WHERE created_at >= %s AND created_at <= %s |
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GROUP BY DATE(created_at)", |
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$from . ' 00:00:00', |
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$to . ' 23:59:59' |
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) |
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); |
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} |
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|
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foreach ($leads_rows as $row) { |
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if (isset($index_map[$row->period_key])) { |
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$datasets['leads'][$index_map[$row->period_key]] = (int) $row->cnt; |
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} |
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} |
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|
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return new WP_REST_Response(['labels' => $labels, 'datasets' => $datasets]); |
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} |
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|
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public function get_devices(WP_REST_Request $request) |
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{ |
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global $wpdb; |
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|
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[$from, $to, $widget_where, $date_where] = $this->build_where($request->get_params()); |
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$table = $this->table; |
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|
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$rows = $wpdb->get_results( |
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"SELECT device_type, event_type, COUNT(*) AS cnt |
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FROM $table WHERE 1=1 $date_where $widget_where |
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GROUP BY device_type, event_type" |
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); |
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|
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$result = [ |
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'desktop' => ['visitors' => 0, 'views' => 0, 'conversions' => 0], |
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'mobile' => ['visitors' => 0, 'views' => 0, 'conversions' => 0], |
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'other' => ['visitors' => 0, 'views' => 0, 'conversions' => 0], |
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]; |
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|
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$type_map = ['visitor' => 'visitors', 'view' => 'views', 'conversion' => 'conversions']; |
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foreach ($rows as $row) { |
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$dev = $row->device_type; |
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if (! isset($result[$dev])) { |
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$dev = 'other'; |
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} |
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if (isset($type_map[$row->event_type])) { |
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$result[$dev][$type_map[$row->event_type]] = (int) $row->cnt; |
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} |
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} |
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|
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return new WP_REST_Response($result); |
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} |
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|
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public function get_tables(WP_REST_Request $request) |
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{ |
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// Traffic Breakdown (countries / pages / browsers) is Pro-only. The |
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// free dashboard renders a locked preview and never calls this, but |
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// the data is withheld server-side too (defence-in-depth). |
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return new WP_REST_Response([ |
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'pro' => true, |
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'message' => __('Traffic Breakdown is a Pro feature. Upgrade to see countries, pages, and browsers.', 'chat-help'), |
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], 403); |
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} |
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|
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private function build_where(array $params) |
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{ |
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global $wpdb; |
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|
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$period = $params['period'] ?? 'this_week'; |
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$widget_id = $params['widget_id'] ?? 'all'; |
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$date_from = $params['date_from'] ?? ''; |
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$date_to = $params['date_to'] ?? ''; |
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|
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[$from, $to] = $this->resolve_period($period, $date_from, $date_to); |
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|
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$widget_where = ''; |
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if ($widget_id !== 'all' && is_numeric($widget_id)) { |
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$widget_where = $wpdb->prepare(' AND widget_id = %d', (int) $widget_id); |
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} |
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|
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$date_where = $wpdb->prepare( |
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' AND created_at >= %s AND created_at <= %s', |
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$from . ' 00:00:00', |
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$to . ' 23:59:59' |
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); |
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|
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return [$from, $to, $widget_where, $date_where]; |
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} |
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|
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private function resolve_period($period, $date_from = '', $date_to = '') |
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{ |
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$now = current_time('timestamp'); |
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|
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switch ($period) { |
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case 'last_week': |
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$dow = (int) date('N', $now); |
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$this_monday = $now - ($dow - 1) * DAY_IN_SECONDS; |
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$last_monday = $this_monday - 7 * DAY_IN_SECONDS; |
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$from = date('Y-m-d', $last_monday); |
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$to = date('Y-m-d', $last_monday + 6 * DAY_IN_SECONDS); |
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break; |
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case 'this_month': |
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$from = date('Y-m-01', $now); |
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$to = date('Y-m-t', $now); |
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break; |
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case 'last_month': |
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$first_of_this = mktime(0, 0, 0, (int) date('m', $now), 1, (int) date('Y', $now)); |
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$last_ts = $first_of_this - DAY_IN_SECONDS; |
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$from = date('Y-m-01', $last_ts); |
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$to = date('Y-m-t', $last_ts); |
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break; |
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case 'this_year': |
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$from = date('Y-01-01', $now); |
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$to = date('Y-12-31', $now); |
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break; |
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case 'last_year': |
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$year = (int) date('Y', $now) - 1; |
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$from = "{$year}-01-01"; |
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$to = "{$year}-12-31"; |
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break; |
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case 'custom': |
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$from = ! empty($date_from) ? sanitize_text_field($date_from) : date('Y-m-d', $now - 6 * DAY_IN_SECONDS); |
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$to = ! empty($date_to) ? sanitize_text_field($date_to) : date('Y-m-d', $now); |
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break; |
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default: // this_week |
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$dow = (int) date('N', $now); |
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$from = date('Y-m-d', $now - ($dow - 1) * DAY_IN_SECONDS); |
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$to = date('Y-m-d', $now + (7 - $dow) * DAY_IN_SECONDS); |
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} |
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|
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return [$from, $to]; |
| 357 |
} |
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|
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private function build_label_range($from, $to, $group_by) |
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{ |
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$labels = []; |
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$start = strtotime($from); |
| 363 |
$end = strtotime($to); |
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|
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if ($group_by === 'month') { |
| 366 |
while ($start <= $end) { |
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$labels[] = date('Y-m', $start); |
| 368 |
$start = mktime(0, 0, 0, (int) date('m', $start) + 1, 1, (int) date('Y', $start)); |
| 369 |
} |
| 370 |
} else { |
| 371 |
while ($start <= $end) { |
| 372 |
$labels[] = date('Y-m-d', $start); |
| 373 |
$start += DAY_IN_SECONDS; |
| 374 |
} |
| 375 |
} |
| 376 |
|
| 377 |
return $labels; |
| 378 |
} |
| 379 |
|
| 380 |
private function detect_country() |
| 381 |
{ |
| 382 |
$headers = ['CF-IPCountry', 'HTTP_X_COUNTRY_CODE', 'HTTP_GEOIP_COUNTRY_CODE']; |
| 383 |
foreach ($headers as $h) { |
| 384 |
$val = $_SERVER[$h] ?? ''; |
| 385 |
if ($val && strlen($val) <= 3) { |
| 386 |
return strtoupper(sanitize_text_field($val)); |
| 387 |
} |
| 388 |
} |
| 389 |
return ''; |
| 390 |
} |
| 391 |
|
| 392 |
private function detect_browser() |
| 393 |
{ |
| 394 |
$ua = $_SERVER['HTTP_USER_AGENT'] ?? ''; |
| 395 |
if (stripos($ua, 'Edg') !== false) return 'Edge'; |
| 396 |
if (stripos($ua, 'OPR') !== false) return 'Opera'; |
| 397 |
if (stripos($ua, 'YaBrowser') !== false) return 'Yandex'; |
| 398 |
if (stripos($ua, 'SamsungBrowser') !== false) return 'Samsung'; |
| 399 |
if (stripos($ua, 'Chrome') !== false) return 'Chrome'; |
| 400 |
if (stripos($ua, 'Firefox') !== false) return 'Firefox'; |
| 401 |
if (stripos($ua, 'Safari') !== false) return 'Safari'; |
| 402 |
if (stripos($ua, 'MSIE') !== false || stripos($ua, 'Trident') !== false) return 'IE'; |
| 403 |
return 'Other'; |
| 404 |
} |
| 405 |
|
| 406 |
public function inject_tracking_script() |
| 407 |
{ |
| 408 |
$track_url = esc_url_raw(rest_url('chat-help/v1/analytics/track')); |
| 409 |
?> |
| 410 |
<script>(function(){ |
| 411 |
var trackUrl=<?php echo wp_json_encode($track_url); ?>; |
| 412 |
function getDevice(){var ua=navigator.userAgent;if(/tablet|ipad|playbook|silk/i.test(ua))return"other";if(/mobile|android|iphone|ipod|blackberry|iemobile|opera mini/i.test(ua))return"mobile";return"desktop";} |
| 413 |
var device=getDevice(); |
| 414 |
function track(eventType,widgetId,sessionId){fetch(trackUrl,{method:"POST",headers:{"Content-Type":"application/json"},body:JSON.stringify({event_type:eventType,widget_id:widgetId||0,device_type:device,session_id:sessionId||"",page_url:window.location.pathname})}).catch(function(){});} |
| 415 |
function getOrCreateSession(){var key="ch_sid";var sid=sessionStorage.getItem(key);if(!sid){sid=Math.random().toString(36).slice(2)+Date.now().toString(36);sessionStorage.setItem(key,sid);}return sid;} |
| 416 |
var sid=getOrCreateSession(); |
| 417 |
if(!sessionStorage.getItem("ch_visited")){sessionStorage.setItem("ch_visited","1");track("visitor",0,sid);} |
| 418 |
function setupTracking(){ |
| 419 |
var bubbles=document.querySelectorAll(".wHelp_bubble"); |
| 420 |
if(!bubbles.length)return; |
| 421 |
if("IntersectionObserver"in window){var observer=new IntersectionObserver(function(entries){entries.forEach(function(entry){if(entry.isIntersecting){var wid=entry.target.getAttribute("data-widget-id")||0;track("view",wid,sid);observer.unobserve(entry.target);}});},{threshold:0.5});bubbles.forEach(function(el){observer.observe(el);});} |
| 422 |
document.addEventListener("click",function(e){ |
| 423 |
if(e.target.closest(".layout_button")){track("conversion",0,sid);return;} |
| 424 |
var analyticsEl=e.target.closest(".wHelp_woo_btn,.chat_help_analytics");if(analyticsEl&&!analyticsEl.hasAttribute("data-tab")){track("conversion",0,sid);return;} |
| 425 |
if(e.target.closest(".wHelp__send-message.chat_help_link:not(.agent_input)")){track("conversion",0,sid);return;} |
| 426 |
var agentItem=e.target.closest(".chat_help_multi_user:not(.avatar-inactive)"); |
| 427 |
if(agentItem&&!agentItem.hasAttribute("data-tab")){track("conversion",0,sid);return;} |
| 428 |
},{passive:true}); |
| 429 |
document.addEventListener("submit",function(e){var id=e.target.id;if(id==="wHelp_form"||id==="agent_input"){track("conversion",0,sid);}}); |
| 430 |
} |
| 431 |
if(document.readyState==="loading"){document.addEventListener("DOMContentLoaded",setupTracking);}else{setupTracking();} |
| 432 |
})();</script> |
| 433 |
<?php |
| 434 |
} |
| 435 |
} |
| 436 |
|
