fluent-support / app / Http / Routes / api.php

api.php in Fluent Support – Helpdesk & Customer Support Ticket System 1.10.0, at app/Http/Routes/api.php

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1	<?php
2
3	/**
4	* @var $router FluentSupport\Framework\Http\Router
5	*/
6
7	$router->prefix('mailboxes')->withPolicy('AdminSettingsPolicy')->group(function ($router) {
8	$router->get('/', 'MailBoxController@index');
9	$router->post('/', 'MailBoxController@save');
10	$router->get('/{id}', 'MailBoxController@get')->int('id');
11	$router->put('/{id}', 'MailBoxController@update')->int('id');
12	$router->delete('/{id}', 'MailBoxController@delete')->int('id');
13	$router->put('/{id}/move_tickets', 'MailBoxController@moveTickets')->int('id');
14
15	$router->get('/{id}/tickets', 'MailBoxController@getTickets')->int('id');
16
17	$router->get('/{id}/email_settings', 'MailBoxController@getEmailSettings')->int('id');
18	$router->get('/{id}/email_configs', 'MailBoxController@getEmailsSetups');
19	$router->put('/{id}/email_settings', 'MailBoxController@saveEmailSettings')->int('id');
20	$router->put('/{id}/set_default', 'MailBoxController@setAsDefault')->int('id');
21	});
22
23	$router->prefix('tickets')->withPolicy('AgentTicketPolicy')->group(function ($router) {
24
25	$router->get('my_stats', 'AgentController@myStats');
26	$router->get('agent_performance', 'AgentController@agentPerformance');
27	$router->get('/', 'TicketController@index');
28	$router->post('/', 'TicketController@createTicket');
29	$router->get('/label-search', 'TicketController@fetchLabelSearch');
30	$router->post('/label-search', 'TicketController@storeOrUpdateLabelSearch');
31	$router->delete('/{label_search_id}/label-search', 'TicketController@deleteLabelSearch')->int('label_search_id');
32
33	$router->get('/{ticket_id}', 'TicketController@getTicket')->int('ticket_id');
34
35	$router->get('/{ticket_id}/widgets', 'TicketController@getTicketWidgets')->int('ticket_id');
36	$router->post('/{ticket_id}/responses', 'TicketController@createResponse')->int('ticket_id');
37
38	$router->post('/{ticket_id}/draft', 'TicketController@createOrUpdatDraft')->int('ticket_id');
39	$router->get('/{ticket_id}/draft', 'TicketController@getDraft')->int('ticket_id');
40	$router->delete('/{draft_id}/draft', 'TicketController@deleteDraft')->int('draft_id');
41
42	$router->get('/{ticket_id}/live_activity', 'TicketController@getLiveActivity')->int('ticket_id');
43	$router->delete('/{ticket_id}/live_activity', 'TicketController@removeLiveActivity')->int('ticket_id');
44
45	$router->put('/{ticket_id}/responses/{response_id}', 'TicketController@updateResponse')
46	->int('ticket_id')
47	->int('response_id');
48
49	$router->put('/{ticket_id}/approve_draft_response/{response_id}', 'TicketController@approveDraftResponse')
50	->int('ticket_id')
51	->int('response_id');
52
53	$router->delete('/{ticket_id}/responses/{response_id}', 'TicketController@deleteResponse')
54	->int('ticket_id')
55	->int('response_id');
56
57	$router->post('/{ticket_id}/customer-responses', 'ConversationController@createCustomerReply')
58	->int('ticket_id');
59
60	$router->put('/{ticket_id}/property', 'TicketController@updateTicketProperty')->int('ticket_id');
61
62	$router->post('/{ticket_id}/tags', 'TicketController@addTag')->int('ticket_id');
63	$router->delete('/{ticket_id}/tags/{tag_id}', 'TicketController@detachTag')->int('ticket_id')->int('tag_id');
64
65	$router->post('/{ticket_id}/close', 'TicketController@closeTicket')->int('ticket_id');
66	$router->delete('/{ticket_id}/delete', 'TicketController@deleteTicket')->int('ticket_id');
67	$router->post('/{ticket_id}/re-open', 'TicketController@reOpenTicket')->int('ticket_id');
68	$router->put('/{ticket_id}/change-customer', 'TicketController@changeTicketCustomer')->int('ticket_id');
69	$router->get('/{ticket_id}/custom-data', 'TicketController@getTicketCustomData')->int('ticket_id');
70
71	$router->post('bulk-actions', 'TicketController@doBulkActions'); // close_tickets \| delete_tickets \| assign_agent \| assign_tags
72	$router->post('bulk-reply', 'TicketController@doBulkReplies');
73
74	$router->post('sync-fluentcrm-tags', 'TicketController@syncFluentCrmTags');
75	$router->post('sync-fluentcrm-lists', 'TicketController@syncFluentCrmLists');
76
77	$router->get('fluent-boards/boards', 'TicketController@getBoards');
78	$router->get('fluent-boards/stages/{board_id}', 'TicketController@getStages')->int('board_id');
79	$router->post('fluent-boards/stages', 'TicketController@createTask');
80
81	$router->get('search-contact', 'CustomerController@searchContact');
82
83	$router->get('ping', 'AgentController@ping');
84	$router->get('ticket-essentials', 'TicketController@getTicketEssentials');
85	$router->get('agent-insights', 'AgentController@getAgentInsights');
86	});
87
88	$router->prefix('products')->withPolicy('AdminSettingsPolicy')->group(function ($router) {
89	$router->get('/', 'ProductController@index');
90	$router->post('/', 'ProductController@create');
91	$router->get('/{product_id}', 'ProductController@get')->int('product_id');
92	$router->post('/{product_id}', 'ProductController@create')->int('product_id');
93	$router->put('/{product_id}', 'ProductController@update')->int('product_id');
94	$router->delete('/{product_id}', 'ProductController@delete')->int('product_id');
95	});
96
97	$router->get('me', 'TicketController@me')->withPolicy('PortalPolicy');
98
99	$router->get('options/countries', 'OptionsController@getCountries')->withPolicy('PortalPolicy');
100
101	$router->post('ticket_file_upload', 'UploaderController@uploadTicketFiles')
102	->withPolicy('PortalPolicy');
103
104	$router->prefix('settings')->withPolicy('AdminSettingsPolicy')->group(function ($router) {
105	$router->get('/', 'SettingsController@getSettings');
106	$router->post('/', 'SettingsController@saveSettings');
107	$router->get('/integration-settings', 'SettingsController@getIntegrationSettings');
108	$router->get('/integration', 'IntegrationController@getSettings');
109	$router->post('/integration', 'IntegrationController@saveSettings');
110	$router->get('/slack-integration', 'SlackController@getSettings');
111	$router->post('/slack-integration', 'SlackController@saveSettings');
112	$router->get('/pages', 'SettingsController@getPages');
113	$router->post('/setup', 'SettingsController@setupPortal');
114	$router->post('/setup-installation', 'SettingsController@setupInstallation');
115	$router->post('/recaptcha-settings', 'SettingsController@saveReCaptchaSettings');
116	$router->get('/recaptcha-settings', 'SettingsController@getReCaptchaSettings');
117	$router->get('/integration-statuses', 'SettingsController@integrationStatuses');
118
119	$router->get('/fluentcrm-settings', 'SettingsController@getFluentCRMSettings');
120	$router->post('/intsall-fluentcrm', 'SettingsController@installFluentCRM');
121
122	// Upload Settings
123	$router->get('/remote-upload-settings', 'SettingsController@getRemoteUploadSettings');
124	$router->post('/update-remote-upload-driver', 'SettingsController@updateRemoteUploadDriver');
125
126	$router->get('/openai-integration', 'SettingsController@getOpenAISettings');
127	$router->post('/openai-integration', 'SettingsController@saveOpenAISettings');
128	$router->post('/openai-integration/disconnect', 'SettingsController@disconnectOpenAI');
129	$router->get('/settings-menu', 'SettingsController@getSettingsMenu');
130	$router->get('/fluent-bot-integration', 'SettingsController@getFluentBotSettings');
131	$router->post('/fluent-bot-integration', 'SettingsController@saveFluentBotSettings');
132	});
133
134	$router->prefix('agents')->withPolicy('AdminSensitivePolicy')->group(function ($router) {
135	$router->get('/', 'AgentController@index');
136	$router->post('/', 'AgentController@addAgent');
137	$router->put('/{agent_id}', 'AgentController@updateAgent')->int('agent_id');
138	$router->delete('/{agent_id}', 'AgentController@deleteAgent')->int('agent_id');
139	$router->post('/avatar/{agent_id}', 'AgentController@addOrUpdateProfileImage')->int('agent_id');
140	$router->post('/reset_avatar/{agent_id}', 'AgentController@resetAvatar')->int('agent_id');
141	});
142
143	$router->prefix('reports')->withPolicy('ReportPolicy')->group(function ($router) {
144	$router->get('/', 'ReportingController@getOverallReports');
145	$router->get('/tickets-growth', 'ReportingController@getTicketsChart');
146	$router->get('/tickets-resolve-growth', 'ReportingController@getResolveChart');
147	$router->get('/response-growth', 'ReportingController@getResponseChart');
148	$router->get('/agents-summary', 'ReportingController@getAgentsSummary');
149	$router->get('/day-time-stats', 'ReportingController@dayTimeStats');
150	$router->get('/ticket-response-stats', 'ReportingController@ticketResponseStats');
151	});
152
153	$router->prefix('my-reports')->withPolicy('AgentTicketPolicy')->group(function ($router) {
154	$router->get('/', 'ReportingController@getAgentOverallReports');
155	$router->get('/tickets-resolve-growth', 'ReportingController@getAgentResolveChart');
156	$router->get('/response-growth', 'ReportingController@getAgentResponseChart');
157	$router->get('/my-summary', 'ReportingController@getPersonalSummary');
158	});
159
160	$router->prefix('product-reports')->withPolicy('AdminSensitivePolicy')->group(function ($router) {
161	$router->get('/tickets-growth', 'ReportingController@getTicketsChart');
162	$router->get('/tickets-resolve-growth', 'ReportingController@getResolveChart');
163	$router->get('/response-growth', 'ReportingController@getResponseGrowthChart');
164	$router->get('/product-reports-summary', 'ReportingController@getProductsSummary');
165	});
166
167	$router->prefix('mailbox-reports')->withPolicy('AdminSensitivePolicy')->group(function ($router) {
168	$router->get('/tickets-growth', 'ReportingController@getTicketsChart');
169	$router->get('/tickets-resolve-growth', 'ReportingController@getResolveChart');
170	$router->get('/response-growth', 'ReportingController@getResponseGrowthChart');
171	$router->get('/mailbox-reports-summary', 'ReportingController@getMailBoxesSummary');
172	});
173
174	$router->prefix('customers')->withPolicy('AdminSensitivePolicy')->group(function ($router) {
175	$router->get('/', 'CustomerController@index');
176	$router->post('/', 'CustomerController@create');
177	$router->get('/customerField/{customer_id}', 'CustomerController@customerField')->int('customer_id');
178
179	$router->get('/{customer_id}', 'CustomerController@getCustomer')->int('customer_id');
180	$router->put('/{customer_id}', 'CustomerController@update')->int('customer_id');
181	$router->delete('/{customer_id}', 'CustomerController@delete')->int('customer_id');
182
183	$router->post('/profile_image/{customer_id}', 'CustomerController@addOrUpdateProfileImage')->int('customer_id');
184	$router->post('/reset_avatar/{customer_id}', 'CustomerController@resetAvatar')->int('customer_id');
185	});
186
187	$router->prefix('customer-portal')->withPolicy('PortalPolicy')->group(function ($router) {
188
189	$router->get('public_options', 'CustomerPortalController@getPublicOptions');
190	$router->get('custom-fields-rendered', 'CustomerPortalController@getCustomFieldsRender');
191
192	$router->get('tickets', 'CustomerPortalController@getTickets');
193	$router->post('tickets', 'CustomerPortalController@createTicket');
194
195	$router->get('tickets/{ticket_id}', 'CustomerPortalController@getTicket')->int('ticket_id');
196	$router->post('tickets/{ticket_id}/responses', 'CustomerPortalController@createResponse')->int('ticket_id');
197
198	$router->post('/tickets/{ticket_id}/close', 'CustomerPortalController@closeTicket')->int('ticket_id');
199	$router->post('/tickets/{ticket_id}/re-open', 'CustomerPortalController@reOpenTicket')->int('ticket_id');
200
201	$router->post('ticket_file_upload', 'UploaderController@uploadTicketFiles');
202
203	$router->get('me', 'TicketController@me');
204
205	$router->post('/tickets/{ticket_id}/agent-feedback', 'CustomerPortalController@agentFeedbackRating')->int('ticket_id');
206
207	$router->post('logout', 'CustomerPortalController@logout');
208	});
209
210	$router->prefix('public')->withPolicy('PublicPolicy')->group(function ($router) {
211	$router->post('telegram_bot_response/{token}', 'ChatMessageParserController@handleTelegramWebhook')->alphaNumDash('token');
212	$router->post('slack_response/{token}', 'ChatMessageParserController@handleSlackEvent')->alphaNumDash('token');
213	$router->get('/authorize', 'AuthorizeController@handleHelpScoutAuthorization');
214	});
215
216	$router->prefix('fluent-bot')->withPolicy('AgentTicketPolicy')->group(function ($router) {
217	$router->get('/preset-prompts', 'FluentBotController@getPresetPrompts')->int('id');
218	$router->post('/{id}/generate-response', 'FluentBotController@generateResponse')->int('id');
219	$router->post('/{id}/generate-stream-response', 'FluentBotController@generateStreamResponse')->int('id');
220	$router->post('/{id}/get-ticket-summary', 'FluentBotController@getTicketSummary')->int('id');
221	$router->post('/{id}/get-ticket-tone', 'FluentBotController@getTicketTone')->int('id');
222	});
223
224	$router->prefix('activity-logger')->withPolicy('ActivityLoggerPolicy')->group(function ($router) {
225	$router->get('/', 'ActivityLoggerController@getActivities');
226	$router->get('/settings', 'ActivityLoggerController@getSettings');
227	$router->post('/settings', 'ActivityLoggerController@updateSettings');
228	});
229
230	$router->prefix('ai-activity-logger')->withPolicy('ActivityLoggerPolicy')->group(function ($router) {
231	$router->get('/', 'AIActivityLoggerController@getAIActivities');
232	$router->post('/settings', 'AIActivityLoggerController@updateSettings');
233	$router->get('/settings', 'AIActivityLoggerController@getSettings');
234	});
235
236	$router->post('signup', 'AuthController@signup')->withPolicy('PublicPolicy');
237
238	$router->post('login', 'AuthController@handleLogin')->withPolicy('PublicPolicy');
239
240	$router->prefix('two_fa')->withPolicy('PublicPolicy')->group(function ($router) {
241	$router->post('/', 'TwofaController@verify2fa');
242	});
243
244
245	$router->post('reset_pass', 'AuthController@resetPassword')->withPolicy('PublicPolicy');
246
247	$router->prefix('ticket_importer')->withPolicy('AdminSettingsPolicy')->group(function ($router) {
248	$router->get('/', 'TicketImportController@getStats');
249	$router->post('/import', 'TicketImportController@importTickets');
250	$router->delete('/delete', 'TicketImportController@deleteTickets');
251	});
252
253	$router->post('ticket_image_upload', 'UploaderController@uploadImage')
254	->withPolicy('AgentTicketPolicy');
255
256