fluent-support / app / Services / MailerInbox / MailBoxService.php

MailBoxService.php in Fluent Support – Helpdesk & Customer Support Ticket System 1.10.2, at app/Services/MailerInbox/MailBoxService.php

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1	<?php
2
3	namespace FluentSupport\App\Services\MailerInbox;
4
5	use FluentSupport\App\App;
6	use FluentSupport\App\Models\Agent;
7	use FluentSupport\App\Models\MailBox;
8	use FluentSupport\App\Models\Meta;
9	use FluentSupport\App\Models\Ticket;
10	use FluentSupport\App\Services\EmailNotification\Settings;
11	use FluentSupport\Framework\Support\Arr;
12	use Exception;
13
14	class MailBoxService
15	{
16	/**
17	* This `getMailBoxes` method is used to get all mailboxes.
18	* @return array
19	*/
20	public function getMailBoxes ()
21	{
22	$mailboxes = MailBox::all();
23
24	foreach ($mailboxes as $mailbox) {
25	$mailbox->tickets_count = Ticket::countTicketByMailBoxId($mailbox->id);
26	}
27
28	return [
29	'mailboxes' => $mailboxes
30	];
31	}
32
33	/**
34	* This `deleteMailBox` method is used to delete a mailbox.
35	* @param int $mailBoxId The id of the mailbox to be deleted.
36	* @param int $fallbackId The id of the fallback mailbox to be used.
37	* @return array
38	*/
39	public function deleteMailBox($mailBoxId, $fallbackId )
40	{
41	if ( $mailBoxId == $fallbackId ) {
42	throw new \Exception('Fallback Box can not be the same as MailBox ID');
43	}
44
45	$box = MailBox::findOrFail($mailBoxId);
46	$fallbackBox = MailBox::findOrFail($fallbackId);
47
48	// if the mailbox is default, then make the fallback mailbox default
49	if($box->is_default == 'yes'){
50	$fallbackBox->is_default = 'yes';
51	$fallbackBox->save();
52	}
53
54	/*
55	* Action before delete a mailbox
56	*
57	* @since v1.0.0
58	* @param object $box Mailbox
59	* @param object $fallbackBox Fallback mailbox
60	*/
61	do_action('fluent_support/before_delete_email_box', $box, $fallbackBox);
62
63	$this->deleteAllMailBoxMeta($mailBoxId);
64
65	MailBox::where('id', $mailBoxId)->delete();
66
67	// let's transfer the tickets now
68	Ticket::syncMailBoxId($mailBoxId, $fallbackId);
69
70	/*
71	* Action on mailbox delete
72	*
73	* @since v1.0.0
74	* @param integer $mailBoxId
75	* @param object $fallbackBox Fallback mailbox
76	*/
77	do_action('fluent_support/mailbox_deleted', $mailBoxId, $fallbackBox);
78
79	return [
80	'message' => __('Selected Business has been deleted', 'fluent-support')
81	];
82	}
83
84	/**
85	* This `moveTickets` method is used to move tickets from one mailbox to another.
86	* @param array $data
87	* @param int $mailBoxId
88	* @return array
89	*/
90	public function moveTickets ($data, $mailBoxId )
91	{
92	$this->validateTicketMoving( $data, $mailBoxId );
93
94	$newBox = MailBox::findOrFail($data['new_box_id']);
95	$oldBox = MailBox::findOrFail($mailBoxId);
96
97	/**
98	* Action before tickets moved
99	* @since v1.5.7
100	* @param array $data
101	* @param object $oldBox Current mailbox
102	* @param object $newBox Mailbox where selected tickets will be moved
103	*/
104	do_action( 'fluent_support/before_move_tickets', $data, $oldBox, $newBox );
105
106	if (!empty($data['ticket_ids'])) {
107	Ticket::whereIn('id', $data['ticket_ids'])
108	->update([
109	'mailbox_id' => $newBox->id
110	]);
111	} else {
112	// Move all ticket for the MailBox
113	Ticket::where('mailbox_id', $mailBoxId)
114	->update([
115	'mailbox_id' => $newBox->id
116	]);
117	}
118	/**
119	* Action after tickets moved
120	* @since v1.5.7
121	* @param array $data
122	* @param object $oldBox Mailbox where selected tickets were moved from
123	* @param object $newBox Mailbox where selected tickets were moved to
124	*/
125	do_action( 'fluent_support/tickets_moved', $data, $oldBox, $newBox );
126
127	return [
128	'message' => __('All ticket moves to the selected Business', 'fluent-support')
129	];
130
131	}
132
133	/**
134	* This `setAsDefault` method will set a business box as default. Update is_default column to yes for the selected mailbox and no for others.
135	* @param int $mailBoxId
136	* @return array
137	*/
138	public function setAsDefault ($mailBoxId )
139	{
140	$box = MailBox::findOrFail($mailBoxId);
141
142	$box->is_default = 'yes';
143	$box->save();
144
145	MailBox::where('id', '!=', $mailBoxId)
146	->update([
147	'is_default' => 'no'
148	]);
149
150	return [
151	'message' => __('Selected Business has been set as default', 'fluent-support')
152	];
153	}
154
155	/**
156	* This `getEmailSetups` method is used to get the email setups
157	* @param int $boxId
158	* @return array
159	*/
160	public function getEmailsSetups ( $boxId )
161	{
162	$settings = new Settings();
163	$box = MailBox::findOrFail( $boxId );
164
165	$types = $settings->getEmailSettingsKeys();
166
167	$req = [];
168	foreach ( $types as $type ) {
169	$req[] = $settings->getBoxEmailSettings( $box, $type );
170	}
171
172	return [
173	'email_configs' => $req,
174	'email_keys' => $types
175	];
176	}
177
178	/**
179	* This `saveEmailSettings` method is used to save the email settings for the mailbox
180	* @param object $request
181	* @param int $boxId
182	* @return array
183	*/
184	public function saveEmailSettings ($emailType, $boxId, $data )
185	{
186	$settings = new Settings();
187
188	$data['email_body'] = wp_kses_post($data['email_body']);
189
190	$box = MailBox::findOrFail($boxId);
191
192	$settings->saveBoxEmailSettings($box, $emailType, $data);
193
194	return [
195	'message' => __('Settings has been updated', 'fluent-support')
196	];
197	}
198
199	/**
200	* This `getTickets` method is used to get the tickets for the given mailbox
201	* @param array $filters
202	* @param int $boxId
203	* @return array
204	*/
205	public function getTickets ($filters, $boxId )
206	{
207	if (!$boxId) {
208	throw new \Exception('MailBox ID must be provided');
209	}
210
211	$ticketsQuery = Ticket::getTicketsQuery();
212
213	$ticketsQuery->where('mailbox_id', $boxId);
214
215	if ( $filters['customer_id'] ) {
216	$ticketsQuery->where('customer_id', $filters['customer_id']);
217	}
218
219	if ( $filters['product_id'] ) {
220	$ticketsQuery->where('product_id', $filters['product_id']);
221	}
222
223	if ( $filters['ticket_title'] ) {
224	$ticketsQuery->where('title', 'LIKE', "%". $filters['ticket_title'] ."%");
225	}
226
227	return [
228	'tickets' => $ticketsQuery->paginate()
229	];
230	}
231
232	private function validateTicketMoving ( $data, $mailBoxId )
233	{
234
235	if ($data['new_box_id'] == $mailBoxId) {
236	throw new \Exception('New Box can not be the same as MailBox ID');
237	}
238
239	if ( $data['move_type'] == 'Custom' && empty($data['ticket_ids']) ) {
240	throw new \Exception('Invalid request submitted, Select ticket first');
241	}
242	$ticketIDs = $data['ticket_ids'];
243	$newMailBoxId = (int)$data['new_box_id'];
244
245	foreach ($ticketIDs as $ticketID) {
246	$ticket = Ticket::findOrFail($ticketID);
247	if (!$ticket->agent_id) {
248	continue;
249	}
250
251	$agent = Agent::find($ticket->agent_id);
252	if (!$agent) {
253	continue;
254	}
255
256	$restrictions = $agent->getMeta('agent_restrictions', []);
257	if (!empty($restrictions['restrictedBusinessBoxes'])) {
258	$restrictedBoxes = array_map('intval', $restrictions['restrictedBusinessBoxes']);
259
260	if (in_array($newMailBoxId, $restrictedBoxes)) {
261	throw new \Exception('Agent is restricted for this mailbox ticket');
262	}
263	}
264	}
265	return true;
266	}
267
268	private function deleteAllMailBoxMeta($id)
269	{
270	$class = __NAMESPACE__ . '\MailBox';
271
272	Meta::where('object_type', $class)
273	->where('object_id', $id)
274	->delete();
275	}
276	}
277