fluent-support / app / Http / Controllers / ReportingController.php

ReportingController.php in Fluent Support – Helpdesk & Customer Support Ticket System 1.10.3, at app/Http/Controllers/ReportingController.php

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1	<?php
2
3	namespace FluentSupport\App\Http\Controllers;
4
5	use FluentSupport\App\Modules\Reporting\Reporting;
6	use FluentSupport\App\Modules\StatModule;
7	use FluentSupport\App\Services\Helper;
8	use FluentSupport\Framework\Request\Request;
9	use FluentSupport\App\Models\Ticket;
10
11	/**
12	* ReportingController class for REST API
13	* This class is responsible for getting data for all request related to report
14	* @package FluentSupport\App\Http\Controllers
15	*
16	* @version 1.0.0
17	*/
18	class ReportingController extends Controller
19	{
20	/**
21	* getOverallReports method will return the overall statistics of all ticket by ticket statuses
22	* The response will have an array with ticket number by ticket status
23	* @param Request $request
24	* @return array
25	*/
26	public function getOverallReports(Request $request)
27	{
28	return [
29	'overall_reports' => StatModule::getOverAllStats(),
30	'today_reports' => StatModule::getTodayStats(),
31	];
32	}
33
34	public function getActiveTicketsByProduct()
35	{
36	return [
37	'stats' => StatModule::getActiveTicketsByProductStats()
38	];
39	}
40
41	/**
42	* getTicketsChart method will generate statistics for all tickets within a date range and return ticket number by date
43	* @param Request $request
44	* @param Reporting $reporting
45	* @return array
46	*/
47	public function getTicketsChart(Request $request, Reporting $reporting)
48	{
49	list($from, $to) = $request->getSafe('date_range', 'sanitize_text_field') ?: ['', ''];
50
51	$filter = [
52	'agent_id' => $request->getSafe('agent_id', 'intval') ?: null,
53	'product_id' => $request->getSafe('product_id', 'intval') ?: null,
54	'mailbox_id' => $request->getSafe('mailbox_id', 'intval') ?: null,
55	];
56
57	$stats = $reporting->getTicketsGrowth($from, $to, $filter);
58
59	return [
60	'stats' => $stats
61	];
62	}
63
64	/**
65	* getResolveChart method will generate statistics for closed tickets within a date range and return ticket number by date
66	* @param Request $request
67	* @param Reporting $reporting
68	* @return array
69	*/
70	public static function getResolveChart(Request $request, Reporting $reporting): array
71	{
72	$type = $request->getSafe('type', 'sanitize_text_field');
73	list($from, $to) = $request->getSafe('date_range', 'sanitize_text_field') ?: ['', ''];
74
75	$filter = [
76	'agent_id' => $request->getSafe('agent_id', 'intval') ?: null,
77	'product_id' => $request->getSafe('product_id', 'intval') ?: null,
78	'mailbox_id' => $request->getSafe('mailbox_id', 'intval') ?: null,
79	];
80
81	$stats = $reporting->getTicketResolveGrowth($from, $to, $filter,$type);
82
83	return [
84	'stats' => $stats
85	];
86	}
87
88	/**
89	* getResponseChart method will generate response statistics for ticket by date range
90	* @param Request $request
91	* @param Reporting $reporting
92	* @return array
93	*/
94	public function getResponseChart(Request $request, Reporting $reporting)
95	{
96	list($from, $to) = $request->getSafe('date_range', 'sanitize_text_field') ?: ['', ''];
97	$filter = [];
98	$stats = $reporting->getResponseGrowth($from, $to);
99
100	if($person_id = $request->getSafe('agent_id', 'intval')) {
101	$filter['person_id'] = $person_id;
102	$stats = $reporting->getResponseGrowth($from, $to, $filter);
103	}
104
105	return [
106	'stats' => $stats
107	];
108	}
109
110	/**
111	* getAgentsSummary method will generate summary for agent
112	* This method will count closed tickets, open tickets, responses/interactions with ticket by agent within a date range
113	* @param Request $request
114	* @param Reporting $reporting
115	* @return array
116	*/
117	public function getAgentsSummary(Request $request, Reporting $reporting)
118	{
119	return [
120	'summary' => $reporting->agentSummary($request->getSafe('from'), $request->getSafe('to'))
121	];
122	}
123
124	/**
125	* getAgentOverallReports method will return the overall statistics report for logged-in agent
126	* @param Request $request
127	* @return array
128	*/
129	public function getAgentOverallReports(Request $request): array
130	{
131	$agent = Helper::getAgentByUserId(get_current_user_id());
132
133	return [
134	'overall_reports' => StatModule::getAgentOverallStats($agent->id),
135	'today_reports' => StatModule::getTodayStats($agent->id)
136	];
137	}
138
139	/**
140	* getResponseGrowthChart method will generate response statistics for ticket by date range for product or mailbox
141	* @param Request $request
142	* @param Reporting $reporting
143	* @return array
144	*/
145	public static function getResponseGrowthChart(Request $request,Reporting $reporting): array
146	{
147	$type = $request->getSafe('type', 'sanitize_text_field');
148	list($from, $to) = $request->getSafe('date_range', 'sanitize_text_field') ?: ['', ''];
149
150	$filter = [
151	'product_id' => $request->getSafe('product_id', 'intval') ?: null,
152	'mailbox_id' => $request->getSafe('mailbox_id', 'intval') ?: null,
153	];
154
155	$stats = $reporting->getResponseGrowthChart($from, $to, $filter,$type);
156
157	return [
158	'stats' => $stats
159	];
160	}
161
162	/**
163	* getProductsSummary method will generate summary for product
164	* This method will count closed tickets, open tickets, responses, interactions with ticket by agent within a date range
165	* @param Request $request
166	* @param Reporting $reporting
167	* @return array
168	*/
169	public static function getProductsSummary(Request $request,Reporting $reporting): array
170	{
171	return [
172	'summary' => $reporting->getSummary('product',$request->getSafe('from', 'sanitize_text_field'), $request->getSafe('to', 'sanitize_text_field'))
173	];
174
175	}
176
177	/**
178	* getMailBoxesSummary method will generate summary for mailbox
179	* This method will count closed tickets, open tickets, responses, interactions with ticket by agent within a date range
180	* @param Request $request
181	* @param Reporting $reporting
182	* @return array
183	*/
184	public static function getMailBoxesSummary(Request $request,Reporting $reporting): array
185	{
186	return [
187	'summary' => $reporting->getSummary('mailbox',$request->getSafe('from'), $request->getSafe('to'))
188	];
189	}
190
191	/**
192	* getAgentResolveChart method will generate ticket data for resolved ticket
193	* @param Request $request
194	* @param Reporting $reporting
195	* @return array
196	*/
197	public function getAgentResolveChart(Request $request, Reporting $reporting)
198	{
199	//Get logged in agent information
200	$agent = Helper::getAgentByUserId(get_current_user_id());
201	list($from, $to) = $request->getSafe('date_range', 'sanitize_text_field') ?: ['', ''];
202
203	return [
204	'stats' => $reporting->getTicketResolveGrowth($from, $to, ['agent_id' => $agent->id])
205	];
206	}
207
208	/**
209	* getAgentResponseChart method will generate the statistics of response by agent in tickets within date range
210	* @param Request $request
211	* @param Reporting $reporting
212	* @return array
213	*/
214	public function getAgentResponseChart(Request $request, Reporting $reporting)
215	{
216	$agent = Helper::getAgentByUserId(get_current_user_id());
217	list($from, $to) = $request->getSafe('date_range', 'sanitize_text_field') ?: ['', ''];
218
219	return [
220	'stats' => $reporting->getResponseGrowth($from, $to, ['person_id' => $agent->id])
221	];
222	}
223
224	/**
225	* getPersonalSummary method will generate summary for specific agent
226	* This method will count closed tickets, open tickets, responses/interactions with ticket by agent within a date range
227	* @param Reporting $reporting
228	* @param Request $request
229	* @return array
230	*/
231	public function getPersonalSummary(Reporting $reporting, Request $request)
232	{
233	$agent = Helper::getAgentByUserId(get_current_user_id());
234
235	return [
236	'summary' => $reporting->agentSummary($request->getSafe('from', 'sanitize_text_field'), $request->getSafe('to', 'sanitize_text_field'), $agent->id)
237	];
238	}
239
240	public function dayTimeStats(Reporting $reporting, Request $request)
241	{
242	list($from, $to) = $request->getSafe('date_range', 'sanitize_text_field') ?: ['', ''];
243
244	$filter = [
245	'report_type' => $request->getSafe('report_type', 'sanitize_text_field') ?: null,
246	'agent_id' => $request->getSafe('agent_id', 'intval') ?: null,
247	];
248
249	$results = $reporting->getQueryResults($from, $to, $filter);
250
251	return $this->send([
252	'stats' => $results
253	]);
254	}
255
256	public function ticketResponseStats(Reporting $reporting, Request $request)
257	{
258
259	list($from, $to) = $request->getSafe('date_range', 'sanitize_text_field') ?: ['', ''];
260
261	$filter = [
262	'person_type' => $request->getSafe('person_type', 'sanitize_text_field') ?: null,
263	'person_id' => $request->getSafe('person_id', 'intval') ?: null,
264	];
265
266	return $reporting->getTicketResponseStats($from, $to, $filter);
267	}
268
269	}
270