| 1 |
<?php |
| 2 |
|
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namespace FluentSupport\App\Services\Integrations\FluentForm; |
| 4 |
|
| 5 |
use FluentForm\App\Http\Controllers\IntegrationManagerController; |
| 6 |
use FluentSupport\App\App; |
| 7 |
use FluentSupport\App\Models\Attachment; |
| 8 |
use FluentSupport\App\Models\Customer; |
| 9 |
use FluentSupport\App\Models\MailBox; |
| 10 |
use FluentSupport\App\Models\Product; |
| 11 |
use FluentSupport\App\Models\Ticket; |
| 12 |
use FluentSupport\Framework\Support\Arr; |
| 13 |
|
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class FeedIntegration extends IntegrationManagerController |
| 15 |
{ |
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|
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public $hasGlobalMenu = false; |
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|
| 19 |
public $disableGlobalSettings = 'yes'; |
| 20 |
|
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public function __construct($app = null) |
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{ |
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parent::__construct( |
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$app, |
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'FluentSupport', |
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'fluent_support', |
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'_fluentsupport_settings', |
| 28 |
'fluentform_fluentsupport_feed', |
| 29 |
16 |
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); |
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|
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$app = App::getInstance(); |
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|
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$assets = $app['url.assets']; |
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|
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$this->logo = $assets.'/images/fluent-support-color-logo.png'; |
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|
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$this->description = __('Create Support Ticket From Your Form Submission in FluentSupport', 'fluent-support'); |
| 39 |
|
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$this->registerAdminHooks(); |
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|
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add_filter('fluentform/notifying_async_fluent_support', '__return_false'); |
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|
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} |
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|
| 46 |
public function pushIntegration($integrations, $formId) |
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{ |
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$integrations[$this->integrationKey] = [ |
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'title' => $this->title . ' Integration', |
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'logo' => $this->logo, |
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'is_active' => $this->isConfigured(), |
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'configure_title' => __('Configuration required!', 'fluent-support'), |
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'global_configure_url' => '#', |
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'configure_message' => __('FluentSupport is not configured yet! Please configure your FluentSupport api first', 'fluent-support'), |
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'configure_button_text' => __('Set FluentSupport', 'fluent-support') |
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]; |
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return $integrations; |
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} |
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|
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public function getIntegrationDefaults($settings, $formId) |
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{ |
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return [ |
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'name' => '', |
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'first_name' => '', |
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'last_name' => '', |
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'email' => '', |
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'list_id' => '', // this is the business ID |
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'ticket_title' => '', |
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'ticket_body' => '', |
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'client_priority' => '', |
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'attachments' => '', |
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'product_id' => '', |
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'product_id_selection_type' => 'simple', |
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'product_routers' => [], |
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'customer_other_fields' => [ |
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[ |
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'item_value' => '', |
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'label' => '' |
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] |
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], |
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'conditionals' => [ |
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'conditions' => [], |
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'status' => false, |
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'type' => 'all' |
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], |
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'enabled' => true |
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]; |
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} |
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|
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public function getSettingsFields($settings, $formId) |
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{ |
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$fieldOptions = []; |
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foreach (Customer::mappables() as $key => $column) { |
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$fieldOptions[$key] = $column; |
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} |
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return [ |
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'fields' => [ |
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[ |
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'key' => 'name', |
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'label' => __('Feed Name', 'fluent-support'), |
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'required' => true, |
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'placeholder' => __('Your Feed Name', 'fluent-support'), |
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'component' => 'text' |
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], |
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[ |
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'key' => 'list_id', |
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'label' => __('Business', 'fluent-support'), |
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'placeholder' => __('Select Business', 'fluent-support'), |
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'tips' => __('Select the Business you would like to add your Support Ticket to.', 'fluent-support'), |
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'component' => 'select', |
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'required' => true, |
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'options' => $this->geMailBoxes(), |
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], |
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[ |
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'key' => 'product_id', |
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'require_list' => false, |
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'label' => __('Product', 'fluent-support'), |
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'placeholder' => __('Select Support Product', 'fluent-support'), |
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'component' => 'selection_routing', |
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'simple_component' => 'select', |
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'routing_input_type' => 'select', |
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'routing_key' => 'product_id_selection_type', |
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'settings_key' => 'product_routers', |
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'is_multiple' => false, |
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'labels' => [ |
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'choice_label' => __('Enable Dynamic Product Selection', 'fluent-support'), |
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'input_label' => '', |
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'input_placeholder' => __('Set Product', 'fluent-support') |
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], |
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'options' => $this->getProducts() |
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], |
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[ |
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'key' => 'ticket_title', |
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'require_list' => false, |
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'label' => __('Ticket Title', 'fluent-support'), |
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'placeholder' => __('Ticket Title', 'fluent-support'), |
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'component' => 'value_text' |
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], |
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[ |
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'key' => 'ticket_content', |
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'require_list' => false, |
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'label' => __('Ticket Content', 'fluent-support'), |
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'placeholder' => __('Ticket Content', 'fluent-support'), |
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'component' => 'value_textarea' |
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], |
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[ |
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'key' => 'ticket_attachments', |
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'require_list' => false, |
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'label' => __('Ticket Attachments', 'fluent-support'), |
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'Placeholder' => __('Ticket Attachments', 'fluent-support'), |
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'tips' => __('Please input your file upload or image upload field shortcode here', 'fluent-support'), |
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'component' => 'value_text' |
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], |
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[ |
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'key' => 'client_priority', |
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'require_list' => false, |
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'label' => __('Ticket Priority', 'fluent-support'), |
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'Placeholder' => __('Ticket Priority', 'fluent-support'), |
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'tips' => __('Make sure form field values match with Fluent Support priorities', 'fluent-support'), |
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'component' => 'value_text' |
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], |
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$this->getCustomField(), //Getting Fluent Support Custom Field To Map |
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[ |
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'component' => 'html_info', |
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'html_info' => '<h4>' . __('Please provide the ticket provider info. If user is logged in then it will use that info. For Public users you can set your customer info', 'fluent-support') . '</h4>' |
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], |
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[ |
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'key' => 'CustomerFields', |
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'require_list' => false, |
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'label' => __('Customer Data', 'fluent-support'), |
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'tips' => __('Please Map Your Customer Data for this form. If your customer already logged in you can leave this', 'fluent-support'), |
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'component' => 'map_fields', |
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'field_label_remote' => __('Support Customer Field', 'fluent-support'), |
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'field_label_local' => __('Form Field', 'fluent-support'), |
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'primary_fileds' => [ |
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[ |
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'key' => 'email', |
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'label' => __('Email Address', 'fluent-support'), |
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'required' => true, |
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'input_options' => 'emails' |
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], |
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[ |
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'key' => 'first_name', |
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'label' => __('First Name', 'fluent-support') |
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], |
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[ |
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'key' => 'last_name', |
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'label' => __('Last Name', 'fluent-support') |
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] |
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] |
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], |
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[ |
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'key' => 'customer_other_fields', |
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'require_list' => false, |
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'label' => __('Customer Other Fields', 'fluent-support'), |
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'tips' => __('Select which Fluent Forms fields pair with their<br /> respective Fluent Support fields.', 'fluent-support'), |
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'field_label_remote' => __('Fluent Support Field', 'fluent-support'), |
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'field_label_local' => __('Form Field', 'fluent-support'), |
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'component' => 'dropdown_many_fields', |
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'options' => $fieldOptions |
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], |
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], |
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'button_require_list' => false, |
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'integration_title' => $this->title |
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]; |
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} |
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|
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private function geMailBoxes() |
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{ |
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$items = MailBox::all(); |
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$formattedItems = []; |
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foreach ($items as $item) { |
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$formattedItems[strval($item->id)] = $item->name; |
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} |
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return $formattedItems; |
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} |
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|
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private function getProducts() |
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{ |
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$products = Product::all(); |
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$formattedProducts = []; |
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foreach ($products as $product) { |
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$formattedProducts[strval($product->id)] = $product->title; |
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} |
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return $formattedProducts; |
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} |
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|
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private function getCustomField() |
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{ |
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$customFields = apply_filters('fluent_support/ticket_custom_fields', []); |
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$fieldToExclude = apply_filters('fluent_support/custom_field_types', []); |
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|
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if(empty($customFields)){ |
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return[ |
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'component' => 'html_info', |
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'html_info' => '' |
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]; |
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} |
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|
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$fields = []; |
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foreach ($customFields as $customFieldKey=>$customFieldValue) { |
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|
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if(in_array($customFieldValue['type'], array_keys($fieldToExclude))){ |
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unset($customFieldValue); |
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} |
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|
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$fields[] = [ |
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'key' => $customFieldValue['slug'], |
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'label' => $customFieldValue['label'] |
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]; |
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} |
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|
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$fields = array_map('array_filter', $fields); |
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$fields = array_filter( $fields ); |
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|
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return [ |
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'key' => 'TicketCustomFields', |
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'require_list' => false, |
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'label' => __('Ticket Custom Fields', 'fluent-support'), |
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'tips' => __('Please Map Your Ticket Custom Field Data for this form.', 'fluent-support'), |
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'component' => 'map_fields', |
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'field_label_remote' => __('Fluent Support Custom Field', 'fluent-support'), |
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'field_label_local' => __('Form Field', 'fluent-support'), |
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'primary_fileds' => $fields |
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]; |
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} |
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|
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public function getMergeFields($list, $listId, $formId) |
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{ |
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return []; |
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} |
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|
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public function notify($feed, $formData, $entry, $form) |
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{ |
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$data = $feed['processedValues']; |
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|
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if (!empty($data['email']) && !is_email($data['email'])) { |
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$data['email'] = Arr::get($formData, $data['email']); |
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} |
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|
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$ticketCustomField = array_filter($data, function($key) { |
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return strpos($key, 'cf_') === 0; |
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}, ARRAY_FILTER_USE_KEY); |
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|
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|
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$customFields = apply_filters('fluent_support/ticket_custom_fields', []); |
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|
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foreach($customFields as $key => $field){ |
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$type = $field['type']; |
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$slug = $field['slug']; |
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if(!isset($ticketCustomField[$slug])) { |
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continue; |
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} |
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|
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if( $type=='checkbox' && array_key_exists($slug, $ticketCustomField)) { |
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$ticketCustomField[$slug] = explode(',', Arr::get($ticketCustomField, $slug)); |
| 297 |
} else { |
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$ticketCustomField[$slug] = Arr::get($ticketCustomField, $slug); |
| 299 |
} |
| 300 |
} |
| 301 |
|
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$ticketData = [ |
| 303 |
'product_source' => 'local', |
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'mailbox_id' => Arr::get($data, 'list_id'), |
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'title' => sanitize_text_field(wp_unslash(Arr::get($data, 'ticket_title'))), |
| 306 |
'content' => wp_unslash(wp_kses_post(Arr::get($data, 'ticket_content'))), |
| 307 |
'attachments' => sanitize_text_field(Arr::get($data, 'ticket_attachments')), |
| 308 |
'client_priority' => strtolower(sanitize_text_field(Arr::get($data, 'client_priority'))), |
| 309 |
'priority' => strtolower(sanitize_text_field(Arr::get($data, 'client_priority'))), |
| 310 |
'custom_fields' => $ticketCustomField, |
| 311 |
'source' => 'web' |
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]; |
| 313 |
|
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$selectedProductArray = (array) $this->getSelectedTagIds($data, $formData, 'product_id', 'product_id_selection_type', 'product_routers'); |
| 315 |
|
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if($selectedProductArray) { |
| 317 |
$selectedProduct = $selectedProductArray[0]; |
| 318 |
$ticketData['product_id'] = $selectedProduct; |
| 319 |
} |
| 320 |
|
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$customerData = Arr::only($data, ['first_name', 'last_name', 'email']); |
| 322 |
|
| 323 |
foreach (Arr::get($data, 'customer_other_fields') as $field) { |
| 324 |
if ($field['item_value']) { |
| 325 |
$customerData[$field['label']] = $field['item_value']; |
| 326 |
} |
| 327 |
} |
| 328 |
|
| 329 |
|
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$user = get_user_by('ID', get_current_user_id()); |
| 331 |
|
| 332 |
if(!$user) { |
| 333 |
$user = get_user_by('email', $customerData['email']); |
| 334 |
} |
| 335 |
|
| 336 |
if($user) { |
| 337 |
$customerData['email'] = $user->user_email; |
| 338 |
$customerData['user_id'] = $user->ID; |
| 339 |
} |
| 340 |
|
| 341 |
if(empty($customerData['email'])) { |
| 342 |
do_action('fluentform/log_data', [ |
| 343 |
'title' => $feed['settings']['name'], |
| 344 |
'status' => 'failed', |
| 345 |
'description' => __('Support ticket creation failed, because no valid customer email found', 'fluent-support'), |
| 346 |
'parent_source_id' => $form->id, |
| 347 |
'source_id' => $entry->id, |
| 348 |
'component' => $this->integrationKey, |
| 349 |
'source_type' => 'submission_item' |
| 350 |
]); |
| 351 |
return false; |
| 352 |
} |
| 353 |
|
| 354 |
$customerData['last_ip_address'] = $entry->ip; |
| 355 |
|
| 356 |
$customer = Customer::maybeCreateCustomer($customerData); |
| 357 |
|
| 358 |
// Don't create a ticket if customer is blocked |
| 359 |
if($this->isBlockedCustomer($customerData['email'])) { |
| 360 |
do_action('fluentform/log_data', [ |
| 361 |
'title' => $feed['settings']['name'], |
| 362 |
'status' => 'failed', |
| 363 |
'description' => __('Support ticket creation failed, because customer email is blocked', 'fluent-support'), |
| 364 |
'parent_source_id' => $form->id, |
| 365 |
'source_id' => $entry->id, |
| 366 |
'component' => $this->integrationKey, |
| 367 |
'source_type' => 'submission_item' |
| 368 |
]); |
| 369 |
return false; |
| 370 |
} |
| 371 |
|
| 372 |
$ticketData['customer_id'] = $customer->id; |
| 373 |
|
| 374 |
$ticketData = apply_filters('fluent_support/create_ticket_data', $ticketData, $customer); |
| 375 |
do_action('fluent_support/before_ticket_create', $ticketData, $customer); |
| 376 |
|
| 377 |
$ticket = Ticket::create($ticketData); |
| 378 |
|
| 379 |
if(defined('FLUENTSUPPORTPRO') && !empty($ticketData['custom_fields'])) { |
| 380 |
$ticket->syncCustomFields($ticketData['custom_fields']); |
| 381 |
/* |
| 382 |
* This custom_fields is causing issues in all webhook to where we called $ticket->save() |
| 383 |
* As we are calling $ticket->syncCustomFields() above, we don't need this anymore |
| 384 |
* TODO: need to remove this line in future |
| 385 |
*/ |
| 386 |
//$ticket->custom_fields = $ticket->customData(); |
| 387 |
} |
| 388 |
|
| 389 |
do_action('fluent_support/ticket_created', $ticket, $customer); |
| 390 |
|
| 391 |
do_action('fluentform/log_data', [ |
| 392 |
'title' => $feed['settings']['name'], |
| 393 |
'status' => 'success', |
| 394 |
// translators: %d is the ticket ID number |
| 395 |
'description' => sprintf(__('Support ticket has been created at Fluent Support. Ticket ID: %d', 'fluent-support'), $ticket->id), |
| 396 |
'parent_source_id' => $form->id, |
| 397 |
'source_id' => $entry->id, |
| 398 |
'component' => $this->integrationKey, |
| 399 |
'source_type' => 'submission_item' |
| 400 |
]); |
| 401 |
|
| 402 |
if ($ticketData['attachments']) { |
| 403 |
$attachments = is_array($ticketData['attachments']) |
| 404 |
? $ticketData['attachments'] |
| 405 |
: explode(',', $ticketData['attachments']); |
| 406 |
|
| 407 |
$uploadDir = wp_upload_dir(); |
| 408 |
|
| 409 |
foreach ($attachments as $attachment) { |
| 410 |
$attachment = trim($attachment); |
| 411 |
if (empty($attachment)) { |
| 412 |
continue; |
| 413 |
} |
| 414 |
|
| 415 |
$isMediaLibrary = false; |
| 416 |
$attachmentId = null; |
| 417 |
|
| 418 |
// Try to get attachment ID if it's a media library URL |
| 419 |
$attachmentId = attachment_url_to_postid($attachment); |
| 420 |
if ($attachmentId) { |
| 421 |
$isMediaLibrary = true; |
| 422 |
} |
| 423 |
|
| 424 |
try { |
| 425 |
if ($isMediaLibrary) { |
| 426 |
$filePath = get_attached_file($attachmentId); |
| 427 |
if (!$filePath) { |
| 428 |
continue; |
| 429 |
} |
| 430 |
$fileName = basename($filePath); |
| 431 |
$fileType = get_post_mime_type($attachmentId); |
| 432 |
$fullUrl = wp_get_attachment_url($attachmentId); |
| 433 |
} else { |
| 434 |
$fileName = basename($attachment); |
| 435 |
$filePath = $uploadDir['basedir'] . FLUENTFORM_UPLOAD_DIR . '/' . $fileName; |
| 436 |
$fileInfo = wp_check_filetype($filePath); |
| 437 |
$fileType = (!empty($fileInfo['type'])) ? $fileInfo['type'] : ''; |
| 438 |
$fullUrl = $attachment; |
| 439 |
} |
| 440 |
|
| 441 |
if (file_exists($filePath)) { |
| 442 |
try { |
| 443 |
Attachment::create([ |
| 444 |
'ticket_id' => $ticket->id, |
| 445 |
'file_path' => sanitize_text_field($filePath), |
| 446 |
'full_url' => sanitize_url($fullUrl), |
| 447 |
'title' => sanitize_text_field($fileName), |
| 448 |
'person_id' => $customer->id, |
| 449 |
'file_type' => sanitize_text_field($fileType), |
| 450 |
'is_media_library' => $isMediaLibrary, |
| 451 |
'attachment_id' => $attachmentId |
| 452 |
]); |
| 453 |
} catch (\Exception $e) { |
| 454 |
error_log("Failed to create attachment record: " . $e->getMessage()); |
| 455 |
} |
| 456 |
} |
| 457 |
} catch (\Exception $e) { |
| 458 |
error_log("Error processing attachment: " . $e->getMessage()); |
| 459 |
continue; |
| 460 |
} |
| 461 |
} |
| 462 |
|
| 463 |
$ticket->load('attachments'); |
| 464 |
} |
| 465 |
|
| 466 |
return true; |
| 467 |
} |
| 468 |
|
| 469 |
public function isConfigured() |
| 470 |
{ |
| 471 |
return true; |
| 472 |
} |
| 473 |
|
| 474 |
public function isEnabled() |
| 475 |
{ |
| 476 |
return true; |
| 477 |
} |
| 478 |
|
| 479 |
// check if customer is blocked or not |
| 480 |
private function isBlockedCustomer($customerEmail) |
| 481 |
{ |
| 482 |
$customer = Customer::where('email', $customerEmail)->first(); |
| 483 |
|
| 484 |
if('inactive' == $customer->status || !$customer->status) { |
| 485 |
return true; |
| 486 |
} |
| 487 |
|
| 488 |
return false; |
| 489 |
} |
| 490 |
|
| 491 |
} |
| 492 |
|
