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=== Fluent Support - Helpdesk & Customer Support Ticket System === |
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Contributors: techjewel, wpmanageninja, adreastrian |
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Tags: wordpress support ticket, Support Ticket, support plugin, helpdesk, customer support plugin |
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Requires at least: 5.6 |
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Tested up to: 6.8 |
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Stable tag: 1.10.5 |
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Requires PHP: 7.4 |
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License: GPLv2 or later |
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License URI: http://www.gnu.org/licenses/gpl-2.0.html |
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Feature Rich and Super Fast Support and Customer Ticketing System for WordPress. |
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== Description == |
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= Super Fast, versatile, and feature-rich support and customer ticketing plugin for WordPress = |
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Fluent Support is a versatile and feature-rich help desk and support plugin designed for WordPress. Helping you provide incredible support and manage customer queries right from your WordPress dashboard. |
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Fluent Support can match the premium features of SaaS solutions like Zendesk, Help Scout or FreshDesk all within your WordPress site and witthout any growth-tax. |
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[youtube https://www.youtube.com/watch?v=ZI7Rlp-uuZI&t=5s] |
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🔗 Official Website Link: [Official Website](https://fluentsupport.com/) |
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🔗 Join Our FB Community: [FluentSupport Facebook Group](https://facebook.com/groups/fluentsupport) |
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🔗 Official 5 Minutes Guide: [Getting started in 5 minutes](https://fluentsupport.com/fluent-support-101/) |
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[youtube https://www.youtube.com/watch?v=29NRuKkVSSI] |
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= Your Self-hosted Customer Support Desk in WordPress = |
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[Fluent Support](https://fluentsupport.com) is a complete feature-rich customer support ticketing solution. It’s deemed as one of the simplest and fastest support ticketing plugins on WordPress by users. |
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Manage your customer queries from different channels like contact form, support ticketing form, email, or from remote websites. |
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Along with managing tickets, you can assign multiple agents with appropriate permission levels. Get detailed reports about your customers, agents, and increase the productivity of your overall customer support desk. |
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From the ticket view, you can see a 360° view of your customers, including their previous tickets, address, purchase history, membership levels, etc. Your agents can focus on the real problems when they have all the data about a customer right inside the ticket. |
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Fluent Support is a self-hosted support ticketing system with unlimited tickets, support agents, users, products, tags, etc. There are no limitations as you own your system and data. |
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= Support FEATURES Every Business Needs = |
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**All-in-One Customer Support Solution** |
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With Fluent Support, you can centralize your customer support to track and respond to them efficiently. You can also keep your customers' additional data, notes and track their overall stats. |
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* Multi-Channel Support Ticketing System: Bring customer support wherever your customers are with a Multi-Channel Support Ticketing System. |
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* Super fast and rich filter based support ticket management: Simplify support process with super fast and rich filter based ticket management. |
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* Track waiting times for your overall tickets: Respond to support tickets by tracking waiting time, so customers are satisfied from the get-go. |
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* Fluent Support scales with your business, be it more tickets, agents or customers. Pay a fixed price and avail all features without any hidden costs or paid add-ons. **We don't believe in Add-ons.** |
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**Customer Support Portal** |
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Your customers can open a support ticket from your website or use your website's contact form. Customers can view all their previous tickets when they log on to your site. For public users, they can respond to a ticket by using a unique signed secure link so you can serve both public users and logged-in users. |
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We've made **design improvements** and a whole new customizable block so your ticket portal looks as you need it. Make your support portal truly your own with a fully customizable portal with block editing enabled. |
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**Ticket Segmentation and Reporting** |
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* Ability to segment tickets by Product: Find tickets fast using effective segmentation such as sorting by Products. |
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* Ability to segment tickets by Inbox: Sort tickets for specific Business if you have multiple inboxes added to Fluent Support. |
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* Customers can set the priority: Let customers set the Priority for their queries to better understand what needs attention. |
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* Admin/Support Agent can set the priority of a ticket: Agents can set their own Priorities so no support ticket goes missing or slips through. |
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* Adding note for internal use for a ticket: Save additional context for the new agent or ticket with Internal notes. |
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* Get detailed reports of your support agents and customers: Measure customer support performance at a glance and with unparalleled granularity. |
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**AI-Powered Customer Support (PRO)** |
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Fluent Support integrates OpenAI to enhance your customer support. These usages save time, improve communication, and improve your team's performance. |
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* Generate AI-crafted responses for efficiency. |
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* Choose Responses from suggested drafts. |
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* Customize prompts and fine-tune replies to match your brand’s voice. |
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* Quickly summarize messages to understand queries faster. |
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* Analyze the message tone to respond appropriately. |
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**🎉 Out-of-the-box Productivity Tools** |
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* Custom Automated and Manual workflows |
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* Send a response to multiple support tickets at once. Very useful for similar queries. |
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* Close support tickets by filtering tickets that are older than 20 days (as an example). |
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* Agent Permissions: Control agents access to tickets, profiles and admin panel for complete control. |
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* Quickly edit a customer's info from the ticket page or add a note for later usage. |
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* Get notified when multiple agents are engaging the same ticket. |
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* Saved replies allow you to reduce time spent with generic responses and frequent support ticket issues. |
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* Mention agents to specific tickets to get the right people involved. |
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* GitHub style Activity heatmap for the busiest support days for your team. Includes all support tickets submitted over a selected period of time. |
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* Manual Time Tracking for tracking time spent on tickets and premium support. |
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**Built for Speed & Productivity** |
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Fluent Support is built to save time and make your customer support experience more pleasant. Built on top of VueJS & REST API as a Single Page Application, it’s one of the fastest customer ticketing systems available on WordPress. |
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For each page transition, it does not load the full page. It only fetches the required data over AJAX and loads your UI instantly. It's like magic (thanks to VueJS and REST API). We also made the UX super friendly, easy, and simple so your agents can get started within a couple of hours. |
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**Fully Self-hosted and Open Source** |
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With a complete GPL codebase and self-hosted system, Fluent Support is ready for any customization you may need. Explore the __ number of API end-points and hooks to build anything, including |
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* Custom dashboards |
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* Fully customizable ticket forms |
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* Host support portal on **headless** subdomain |
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* Setup custom self-managed email parser |
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**Fully GDPR Ready** |
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Fluent Support is a self-hosted WordPress plugin. You own your data, and no external SaaS connection is required to run your Support system with Fluent Support. |
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**Modern. Powerful. Super Fast** |
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* Built with VueJS and REST API as a Single-page Application. |
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* Fast-loading, lean interface so anyone can use it without any learning curve. |
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* Super easy-to-follow ticketing dashboard with visuals for essential data points to show your overall support performance. |
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* Separate DB Tables, and it doesn’t affect your WordPress page speed. |
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**Seamless Integrations & Features (Pro)** |
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Fluent Support features and integrations that will help your business – |
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<h4>Seamless e-commerce support with WooCommerce & EDD:</h4> |
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* Let your customers open a support ticket against an order so you know exactly what they are talking about. |
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* Let your customers select a store product for the query. |
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* View your customer's orders and purchase history from a ticket view. |
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<h4>Membership Support with WordPress Membership Plugins</h4> |
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If you have a membership site with Restrict Content Pro / Paid Membership Pro / Wishlist Member then we got your covered. |
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When you view your member's ticket you can see all the details of membership information so it's super easy for you to give support to your customer. |
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* Let your members open a support ticket so you know exactly what they are talking about. |
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* Let your members select a specific plan for the support ticket. |
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* View your customer's membership history from the ticket view. |
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<h4>Make your Learning Management System more interactive</h4> |
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If you have a LMS site running on LearnDash / LifterLMS / TutorLMS, then Fluent Support is a perfect solution. With the core integration with your LMS system data, you can view all the details about your student when supporting your students. |
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* Let your learners open a support ticket so you know exactly what they want to know. |
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* Let your members select a specific plan for the support ticket. |
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* View learning history from the ticket view. |
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<h4>Core BuddyPress/BuddyBoss Support</h4> |
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With BuddyPress/BuddyBoss integration, you can get a detailed overview about your community members from the same page of your support ticket overview. |
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So you can **ALWAYS** respond with the right message! |
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= Automate Smartly and Do More in Less Time = |
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With the powerful Workflow (PRO) and Saved Replies feature (PRO) you can automatically send replies along with |
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* Add internal notes |
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* Set ticket priority |
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* Assign appropriate support agents automatically |
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With manual workflows, you can create a set of tasks and run those tasks on the selected filtered tickets. So you can automate multiple ticket actions with a single click. |
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= Migrate From Other Support Plugins = |
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If you are using any of the following Support plugins and want to migrate to this high performance and super fast support plugin then you can do that in a few minutes. We’ve built a super smooth migration module to make switching support desks a matter of a few minutes. |
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<h4> Migrate From Awesome Support - WordPress HelpDesk & Support Plugin</h4> |
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For Awesome Support users the process is pretty simple. Just install Fluent Support, Configure with basic settings, create your agents and then follow the following steps |
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* Go to Fluent Support -> Settings |
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* You can see the Awesome Support migration details |
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* Click on the migrate now button |
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* It will take few minutes depends on your support tickets size |
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* Once completed it will ask if you want to delete Awesome Support Tickets from your database. |
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* Confirm Delete or leave it as is. |
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* Now you have all the data right inside your Fluent Support Dashboard. |
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* Resolve away! |
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<h4>Migrate From SupportCandy – Helpdesk & Support Ticket System</h4> |
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For Support Candy plugin users it's also super easy to migrate to Fluent Support. Just install Fluent Support, configure with basic settings, create your agents and then follow the steps below, |
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* Go to Fluent Support -> Settings |
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* You can see the SupportCandy migration details |
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* Click on the migrate now button |
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* It will take up to a few minutes depending on your support ticket size and volume in SupportCandy. |
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* Once completed it will ask if you want to delete SupportCandy Tickets from your database. |
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* Confirm Delete or leave it as it is. If you leave it then all data in SupportCandy will remain as it is. |
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* Now you have all the data right inside your Fluent Support plugin. |
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* Migration done from "SupportCandy – Helpdesk & Support Ticket System" to Fluent Support! |
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= Reviews by WordPress Experts = |
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[youtube https://www.youtube.com/watch?v=P0S5RKkSOhc&t=980s] |
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[youtube https://www.youtube.com/watch?v=MrgbYAY9E9s] |
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[youtube https://www.youtube.com/watch?v=tTyvYHK8hcA] |
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[youtube https://www.youtube.com/watch?v=HxiJ6zLpbw8] |
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[youtube https://www.youtube.com/watch?v=qncHY5GsVIU] |
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== Other Plugins By The Same Team == |
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<ul> |
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<li><a href="https://wordpress.org/plugins/fluent-crm/" target="_blank">FluentCRM - Email Newsletter, Automation, Email Marketing, Email Campaigns, and CRM Solution</a></li> |
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<li><a href="https://wordpress.org/plugins/fluentform/" target="_blank">Contact Form Plugin by Fluent Forms for Quiz, Survey, and Drag & Drop WP Form Builder</a></li> |
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<li><a href="https://wordpress.org/plugins/ninja-tables/" target="_blank">Ninja Tables - Easiest Data Table Builder</a></li> |
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<li><a href="https://wordpress.org/plugins/ninja-charts/" target="_blank">Ninja Charts - WordPress Charts and Graphs Plugin</a></li> |
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<li><a href="https://wordpress.org/plugins/wp-payment-form/" target="_blank">Simple Payment Donations & Subscriptions Plugin by Paymattic - Best Payments Plugin for WP</a></li> |
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<li><a href="https://wordpress.org/plugins/fluentforms-pdf/" target="_blank">PDF Generator For Fluent Forms - The Contact Form Plugin</a></li> |
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<li><a href="https://wordpress.org/plugins/fluent-smtp/" target="_blank">FluentSMTP - WP SMTP Plugin with Amazon SES, SendGrid, MailGun, Postmark, Google and Any SMTP Provider</a></li> |
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</ul> |
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== Contribute == |
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Fluent Support is an open source project. You can view the full sources (unminified JS) and contribute to the project on GitHub: https://github.com/WPManageNinja/fluent-support |
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== Installation == |
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This section describes how to install the plugin and get it working. |
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0. Just search for Fluent Support in WordPress Plugins and click install and activate. |
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OR |
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1. Upload the plugin files to the `/wp-content/plugins/fluent-support` directory, or install the plugin through the WordPress plugins screen directly. |
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2. Activate the plugin through the \'Plugins\' screen in WordPress |
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3. Use the `Fluent Support` -> `Settings` screen to configure the plugin |
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4. (Make your instructions match the desired user flow for activating and installing your plugin. Include any steps that might be needed for explanatory purposes) |
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== Frequently Asked Questions == |
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= Are there any limitations about how many support tickets I can manage? = |
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No, there are no limitations. You can manage as many support tickets or customers or support staff as you want. |
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= Is it 100% self-hosted? = |
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Yes, Fluent Support is 100% self-hosted. Fluent Support will not connect with any of our SaaS servers. You own the data, and your data should be hosted on your hosting server. |
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= Is it GDPR compliant? = |
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Yes, your data never goes to a different server like HelpScout, ZenDesk or Freshdesk. All the data will be saved and managed into WordPress. |
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= Will it cause performance issues for WordPress? = |
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Absolutely not! From the very first, we were careful about this. It stores all the related data in custom database tables, so it will not affect your WordPress database. We built the application with VueJS, and it’s only run when you go to the admin dashboard of Fluent Support. Also, The Admin UI is super-fast as It’s a SPA and communicates over ajax. |
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=Can I customize the appearance of the helpdesk to match my WordPress theme?= |
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Absolutely! Fluent Support offers a customizable support portal, allowing you to seamlessly integrate the helpdesk with your WordPress theme for a cohesive and professional look. |
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=Where can I find the Full Vue Source Code?= |
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The full Vue source code is available on our GitHub repository: https://github.com/WPManageNinja/fluent-support |
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== External Services == |
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This plugin connects to several external services for various functionalities. |
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= Spam Protection Services = |
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**Google reCAPTCHA** |
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This plugin connects to Google's reCAPTCHA service to protect support forms and login pages from spam and abuse. It analyzes user interaction patterns and form data to verify authenticity. |
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It sends form submission data, interaction behavior, and IP address when reCAPTCHA is enabled. |
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This service is provided by Google: [Terms of Service](https://policies.google.com/terms), [Privacy Policy](https://policies.google.com/privacy) |
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= Migration Services = |
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**Zendesk API (Migration Feature)** |
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This plugin connects to Zendesk’s API when the migration feature is used to import tickets. It sends API credentials and retrieves ticket data, customer information, and attachments from Zendesk servers. |
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Data exchanged includes Zendesk API credentials, ticket data, user details, and attachments. |
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This service is provided by Zendesk: [Terms of Service](https://www.zendesk.com/company/customers-partners/terms-of-use/), [Privacy Policy](https://www.zendesk.com/company/agreements-and-terms/privacy-notice/) |
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**Help Scout API** |
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This plugin connects to Help Scout’s API when the migration feature is used to import conversations. It sends API credentials and retrieves customer information, ticket conversations, and attachments. |
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Data exchanged includes Help Scout API access token, conversation data, customer details, and attachments. |
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This service is provided by Help Scout: [Terms of Service](https://www.helpscout.com/company/legal/terms-of-service/), [Privacy Policy](https://www.helpscout.com/company/legal/privacy/) |
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**Freshdesk API** |
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This plugin connects to Freshdesk’s API when the migration feature is used to import tickets. It sends API credentials and retrieves ticket data, customer information, and attachments. |
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Data exchanged includes Freshdesk API credentials, ticket data, customer details, and conversation history. |
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This service is provided by Freshdesk: [Terms of Service](https://www.freshworks.com/terms/), [Privacy Policy](https://www.freshworks.com/privacy/) |
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**JSHelpdesk Integration (Migration Feature)** |
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This plugin connects to your local JSHelpdesk installation when the migration feature is used. It accesses local files and data to import tickets and attachments into this plugin. |
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Data accessed includes local server files, ticket data, and customer information — all processed within your own server environment. |
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No external service connection is made for this integration. |
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= Local Migration Tools = |
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**Awesome Support and SupportCandy** |
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This plugin includes migration tools for Awesome Support and SupportCandy plugins. |
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These tools access ticket and customer data directly from your WordPress database and perform all operations locally. |
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No external connections are established, and all processing occurs within your own server. |
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== Screenshots == |
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1. FluentSupport Tickets |
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2. Single Ticket Overview |
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3. Fluent Support Reports |
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4. Customer Portal - Dashboard |
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5. Customer Portal - Single Ticket |
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6. Workflows (Pro) |
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7. Settings |
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8. FluentSupport Dashboard |
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== Changelog == |
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= 1.10.5 (Date: November 28, 2025) = |
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* Security: Fixed an access control bypass in the customer portal caused by improper validation of the intended_ticket_hash parameter. |
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* Security: Added sanitize_sql_orderby() to prevent unsafe or invalid values in sorting queries. |
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* Fix product_id filter to require array in whereIn, preventing potential errors when a non-array value is provided. |
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= 1.10.4 (Date: November 21, 2025) = |
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* Fixed: Issue with attachments not showing from third-party storage. |
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= 1.10.3 (Date: Nov 17, 2025) = |
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* Resolved issues affecting public ticket and attachment visibility. |
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= 1.10.2 (Date: Nov 6, 2025) = |
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* Fixed Guideline Issues |
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= 1.10.1 (Date: Oct 31, 2025) = |
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* Fixed Text Domain Issues |
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* Updated Libraries |
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* Prevent Direct Access to Plugin Files |
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* Added GitHub Public repo link in the readme file |
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= 1.10.0 (Date: October 23, 2025) = |
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* Added: Fluent Cart product purchase widget in the ticket sidebar. |
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* Added: Fluent Cart product and order options in custom fields. |
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* Added: Workflow trigger based on Fluent Cart product and order from custom fields. |
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* Added: Option to integrate the customer portal into the Fluent Cart customer dashboard. |
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* Added: Multi-select option for product filtering in tickets. |
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* Improved: Refined plugin performance for increased speed and efficiency. |
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= 1.9.2 (Date: August 20, 2025) = |
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* Added: Product assignment to tickets in Workflow Actions. |
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* Added: Support for custom field data in Outgoing Webhooks. |
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* Improved: Click-to-copy shortcode functionality on the Global Settings page. |
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* Improved: Smart code selection dropdown in Email Settings with click-to-insert functionality in WP Editor. |
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* Improved: Dash icon updated. |
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* Fixed: CSRF issue fixed on Report Export – nonce verification. |
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* Fixed: Error during AI activity log cleanup. |
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= 1.9.1 (Date: July 15, 2025) = |
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* Improved: After selecting the portal page, it now displays the page name along with the page ID. |
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* Improved: Enhanced data validation when creating a customer through the "Create Ticket on Behalf of Customer" module. |
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* Improved: Added a filter to control the display of bottom borders in email templates. |
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* Fixed: Custom field “required” validation not working under certain conditions. |
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* Fixed: Start date does not display correctly in the Paid Memberships Pro widget. |
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* Fixed: Design conflict with the Blocksy theme in the customer portal. |
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* Fixed: Translation issues across various modules. |
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* Fixed: Agents unable to edit additional data fields. |
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* Fixed: Custom fields do not render properly in the admin portal when creating a ticket on behalf of a customer. |
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* Fixed: Selected product displayed as ID instead of name in view ticket module. |
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* Fixed: Change customer option showed only the current customer ID instead of the full list. |
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* Fixed: Workflow didn’t work when Fluent Community plugin was inactive. |
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* Fixed: Attachment access issue on symlinked servers using realpath. |
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= 1.9.0 (Date: May 28, 2025) = |
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* Added: Integration with Fluent Community. (Pro) |
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* Added: Informational replies on admin ticket responses. |
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* Added: Help Scout, Freshdesk & Zendesk Ticket Migration Now Available in Free Version. |
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* Improved: Internal note functionality now works for closed tickets. |
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* Improved: Responses in closed tickets can now be edited. |
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* Fixed: Error message shown for the Priority field when the Product is required in the customer portal. |
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* Fixed: Fatal error triggered by the Share Essentials weekly cron job. |
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* Fixed: Customer responses not displaying in agent response stats within agent reports. |
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* Fixed: Incorrect ticket response count shown in today's stats. |
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* Fixed: Broken media upload CSS in the page editor caused by the [fluent_support_admin_portal] shortcode. |
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* Fixed: "Waiting For Reply" filter not working in advanced filtering. |
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* Fixed: Responsive issues in the Agent Portal. |
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= 1.8.8 (Date: Apr 22, 2025) = |
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* Fixed: Ticket status was not displaying correctly on the ticket view page in the customer portal. |
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* Fixed: File types, quantity limits, and file sizes were not displaying correctly in the customer portal. |
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* Fixed: Missing translations in the customer portal. |
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* Fixed: Changes to ticket form configurations were not reflecting in the customer portal. |
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* Fixed: Removed unnecessary API call on the customer portal page. |
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* Fixed: Custom field not updating correctly via REST API. |
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* Fixed: Issue with Fluent Form and Fluent CRM integration. |
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* Fixed: Issues with updating actions in the workflow. |
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* Fixed: Issue with conflicting forms in the customer portal's registration and password reset process. |
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= 1.8.7 (Date: Mar 20, 2025) = |
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* Improvement: Enhanced and refined the Customer Portal UI/UX. |
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* Improvement: New block editor for the updated Customer Portal layout. |
| 369 |
* Improvement: Resume options for incomplete Freshdesk ticket migrations. |
| 370 |
* Fixed: Images pasted directly are deleted after some time. |
| 371 |
* Fixed: Unable to edit customers with no name in the customer list. |
| 372 |
* Fixed: Attachment issue when creating a ticket from Fluent Forms. |
| 373 |
* Fixed: Issue with unchecking agent permissions. |
| 374 |
* Fixed: Missing option to delete custom fields during creation. |
| 375 |
* Fixed: Creating an action in a workflow also creates a duplicate action. |
| 376 |
* Fixed: Advanced filter does not work when a multi-select option is selected. |
| 377 |
* Fixed: Unable to assign users to a new business box if the current one is restricted to agents. |
| 378 |
* Fixed: Product not displaying in WooCommerce widget. |
| 379 |
* Fixed: Conditional logic for custom fields not working properly when creating a ticket from the admin portal. |
| 380 |
* Fixed: Direct copy-paste of images was not functioning properly in multisite. |
| 381 |
|
| 382 |
= 1.8.6 (Date: Feb 28, 2025) = |
| 383 |
* Fixed: Textdomain Consistency: Standardized all translation string textdomains across the plugin for better internationalization support. |
| 384 |
* Fixed: Enhanced Security: Implemented proper data escaping and improve overall plugin security. |
| 385 |
* Fixed: Media Protection: Reinforced security measures for attachment uploads by restricting direct access to image directories and implementing proper file path validation. |
| 386 |
|
| 387 |
= 1.8.5 (Date: Dec 26, 2024) = |
| 388 |
* Added: Agent Time Tracking (Pro) |
| 389 |
* Added: Saved search (Pro) |
| 390 |
* Added: Keyboard Shortcuts |
| 391 |
* Fixed: Issue where the Customer Portal's rich text editor reverted to a basic editor upon reload. |
| 392 |
* Fixed: Recaptcha functionality issue in the Customer Portal. |
| 393 |
* Fixed: WorkFlow action sequence title issue. |
| 394 |
* Fixed: Issue where embedded content appeared in preformatted form in the reply message after reloading. |
| 395 |
* Fixed: Compatibility issue with the Sequential Order Plugin. |
| 396 |
* Fixed: 404 error page not showing when an incorrect ticket number is entered in the ticket view URL. |
| 397 |
* Fixed: Error message displaying when the Customer Portal loads. |
| 398 |
* Fixed: Notes within a closed ticket becoming non-editable. |
| 399 |
* Fixed: Restricted agents being incorrectly assigned to a mailbox through the ticket dashboard's bulk action feature. |
| 400 |
* Fixed: Email verification message translation and verification message hooks not functioning properly. |
| 401 |
|
| 402 |
= 1.8.4 (Date: Sep 27, 2024) = |
| 403 |
* Hot-fix: Fixed issue with Activity logs cleanup |
| 404 |
|
| 405 |
= 1.8.3 (Date: Sep 25, 2024) = |
| 406 |
* Added: Workflow action sequence (Pro) |
| 407 |
* Added: Direct paste image in WP Editor |
| 408 |
* Fixed: Required sign not visible for product options marked as required during ticket creation |
| 409 |
* Fixed: Reply button toggle option not working in the admin portal |
| 410 |
* Fixed: Issue with the route URL on the All Tickets page |
| 411 |
* Fixed: Filter not refreshing in the Customer Portal after clicking the (❌) icon in the search field |
| 412 |
* Fixed: OpenAI routing issue resolved |
| 413 |
* Fixed: CSS issue related to ticket filter theme in the Customer Portal |
| 414 |
* Fixed: Responsive issue on the view ticket page |
| 415 |
* Fixed: After importing tickets from another SaaS platform, the agent is imported but not synchronized with the system |
| 416 |
|
| 417 |
= 1.8.1 (Date: Sep 10, 2024) = |
| 418 |
* Fixed - Email verification vulnerability issue in signup |
| 419 |
* Fixed - Customer portal ticket fetching vulnerability issue |
| 420 |
|
| 421 |
= 1.8.0 (Date: Aug 15, 2024) = |
| 422 |
* Added - Integration with OpenAI (Pro) |
| 423 |
* Added - Product Filter and sorting option in customer portal |
| 424 |
* Added - Email verification in sighup for customer |
| 425 |
* Added - Two-FA in signing for customer |
| 426 |
* Fixed - Freshdesk ticket migration issue |
| 427 |
* Fixed - Response message not being saved correctly in the auto-close settings |
| 428 |
* Fixed - Data remaining in the "Create Customer" form after creating a customer in the Customers module |
| 429 |
* Fixed - Form not resetting after creating a new ticket on behalf of a customer from the dashboard by support staff |
| 430 |
* Fixed - Shortcode always being pasted below the content |
| 431 |
* Fixed - Tickets still being deletable even when the "Delete Ticket" permission is unchecked |
| 432 |
* Fixed - Workflow issue when the ticket-closing condition is triggered |
| 433 |
|
| 434 |
= 1.7.90 (Date: May 28, 2024) = |
| 435 |
* Added - Activity Trends by Time of Day (Pro) |
| 436 |
* Added - Integration with Fluent Boards (Pro) |
| 437 |
* Added - Integrations Logs |
| 438 |
* Added - Upload ticket attachments to their respective ticket folders in Google Drive, organized accordingly (Pro) |
| 439 |
* Added - Duplicate or clone workflows (Pro) |
| 440 |
* Added - Required option in product field (Pro) |
| 441 |
* Fixed - If the site language is not set to English, the workflow always defaults to manual mode |
| 442 |
* Fixed - Inbox identifier css issue in all tickets table |
| 443 |
* Fixed - If anyone choose View dashboard and draft_reply then it will not show any tickets |
| 444 |
* Fixed - Freshdesk ticket migration issue |
| 445 |
* Fixed - Zendesk ticket migration issue |
| 446 |
* Fixed - Clicking the "Import Tickets" button in the ticket migration module opens multiple modals simultaneously |
| 447 |
* Fixed - Issue with Bookmark |
| 448 |
* Fixed - When the file name is too long, the file will not upload during ticket creation or in responses |
| 449 |
* Fixed - If a restriction is applied to a specific business box, it still appears on the dashboard |
| 450 |
* Fixed - MemberPress integration to show separate lists for recurring and non-recurring subscriptions |
| 451 |
* Fixed - The WooCommerce widget is not shown on the 'View Customer' page |
| 452 |
|
| 453 |
= 1.7.80 (Date: April 3, 2024) = |
| 454 |
* Added - Restrict business boxes for specific agents |
| 455 |
* Added - Ticket search feature in customer portal |
| 456 |
* Added - MemberPress Integration |
| 457 |
* Added - Option to resume the migration process for the last incomplete ticket in Helpscout (Pro) |
| 458 |
* Added - Display the exact time of ticket or response creation upon hovering over it in the admin portal |
| 459 |
* Fixed - Attachment download issue in email piping |
| 460 |
* Fixed - BetterDocs integration issue |
| 461 |
* Fixed - Agent Only field isn't displaying into the ticket |
| 462 |
* Fixed - Draft Reply approve button issue with attachment |
| 463 |
* Fixed - There is an issue with exporting the agent report time |
| 464 |
* Fixed - The Gravatar image link is causing a PHP 8.2 deprecated issue |
| 465 |
* Fixed - The issue with the "Enable Reply from Telegram" button in Telegram |
| 466 |
* Fixed - The Auto Close Settings are not saving |
| 467 |
* Fixed - Helpscout ticket migration issue |
| 468 |
* Fixed - When responding to emails in German, create a new ticket instead of replying. |
| 469 |
|
| 470 |
= 1.7.72 (Date: January 10, 2024) = |
| 471 |
* Fixed - Notification integration settings issue |
| 472 |
* Fixed - Displaying an incorrect assigned agent name |
| 473 |
* Fixed - Links open in same tab issue |
| 474 |
* Fixed - Telegram reply issue |
| 475 |
* Fixed - Required functionality is not working in the conditional field |
| 476 |
* Fixed - Ticket status issue |
| 477 |
|
| 478 |
= 1.7.7 (Date: December 13, 2023) = |
| 479 |
* Added - Trigger Fluent CRM automation within workflow (Pro) |
| 480 |
* Added - Agent feedback in ticket response (Pro) |
| 481 |
* Added - Agent permission for save response as draft |
| 482 |
* Added - New shortcode for agent title signature in the inbox settings |
| 483 |
* Added - Custom registration field using hooks |
| 484 |
* Fixed - Agent can assign ticket without permission |
| 485 |
* Fixed - The time duration displayed for ticket creation and response creation is inconsistent |
| 486 |
* Fixed - Open a new thread in email for every response created |
| 487 |
* Fixed - Translation issue |
| 488 |
* MySQL orderby security issue fixed |
| 489 |
|
| 490 |
= 1.7.6 (Date: November 07, 2023) = |
| 491 |
* Improved File Upload |
| 492 |
* Improved UI |
| 493 |
|
| 494 |
= 1.7.5 (Date: November 01, 2023) = |
| 495 |
* Fixed - Update and delete customer profile issue |
| 496 |
* Fixed - Reset avatar issue for customer and agent |
| 497 |
* Fixed - Ticket id not included in outgoing webhook |
| 498 |
* Fixed - Update and delete issue in saved reply |
| 499 |
|
| 500 |
= 1.7.4 (Date: October 31, 2023) = |
| 501 |
* Added - Gutenberg block editor support for customer portal |
| 502 |
* Added - Option to set additional fields in register form |
| 503 |
* Added - Agent assigns permission for support staff |
| 504 |
* Fixed - Added a few missing translations |
| 505 |
* Fixed - "not contain" condition does not work in the workflow |
| 506 |
* Fixed - Ticket delete button is only shown in the Pro version |
| 507 |
* Fixed - Freshdesk migrator issue fixing |
| 508 |
* Fixed - File upload and view issue for 3rd party |
| 509 |
* Improved - Ticket ordering in the customer portal |
| 510 |
* Improved - Implemented 404 page for invalid ticket id |
| 511 |
|
| 512 |
|
| 513 |
= 1.7.3 (Date: August 23, 2023) = |
| 514 |
* Added - Option to delete ticket from inside view ticket |
| 515 |
* Added - Re-design permission page |
| 516 |
* Added - Report by Product(Pro) |
| 517 |
* Added - Report by Business Inbox(Pro) |
| 518 |
* Added - Support RTL email template |
| 519 |
* Fixed - Hide agent performance report from dashboard if the user doesn't have permission |
| 520 |
* Fixed - Tickets page - search not working in some case |
| 521 |
* Fixed - Issue in Customer Fields required with conditions(Pro) |
| 522 |
* Fixed - Save as draft in reply ticket not working |
| 523 |
* Fixed - Manage Customer - upload avatar for customer not working |
| 524 |
* Fixed - Add media button is not working for wp-editor |
| 525 |
* Fixed - Attachment not working from email for 3rd party(Pro) |
| 526 |
* Fixed - The issues in inner sidebar while route changing |
| 527 |
|
| 528 |
= 1.7.2 (Date: July 17, 2023) = |
| 529 |
* Fixed - Create ticket issue for required fields |
| 530 |
* Fixed - Edit button in draft mode |
| 531 |
* Fixed - Add cc or Discard cc button not showing |
| 532 |
|
| 533 |
= 1.7.1 (Date: July 15, 2023) = |
| 534 |
* File Attachment view issue fixed |
| 535 |
* remove error_log for debugging |
| 536 |
|
| 537 |
= 1.7.0 (Date: July 14, 2023) = |
| 538 |
* Added - Effortless draft mode and auto save functionality |
| 539 |
* Added - Option to set maximum file upload limit |
| 540 |
* Added - Option to set dedicated business box for webhook(Pro) |
| 541 |
* Added - Option to set as default business box |
| 542 |
* Added - Option to set business box in the customer portal shortcode |
| 543 |
* Added - Option to upload file in the ticket create form |
| 544 |
* Added - Business box added in the workflow action and condition list (Pro) |
| 545 |
* Added - Option to merge multiple tickets at the same time |
| 546 |
* Added - Summary by agent report on the dashboard |
| 547 |
* Added - Email CC support(Pro) |
| 548 |
* Added - Support file attachment upload in third party (Google Drive and Dropbox)(Pro) |
| 549 |
* Added - Zendesk migrator(Pro) |
| 550 |
* Fixed - Exception handled in route issue |
| 551 |
* Fixed - Edit reply issue |
| 552 |
* Fixed - Workflow action ordering issue (Pro) |
| 553 |
* Fixed - Custom field required in conditional form (Pro) |
| 554 |
* Fixed - Conditional form rendering issue (Pro) |
| 555 |
* Fixed - Ticket create using API endpoint (Pro) |
| 556 |
* Fixed - Freshdesk migrator issue (Pro) |
| 557 |
* More improvements |
| 558 |
|
| 559 |
= 1.6.9 (Date: March 16, 2023) = |
| 560 |
* Added - Google reCAPTCHA support |
| 561 |
* Added - Custom field required or optional (Pro) |
| 562 |
* Added - Custom field in the workflow condition (Pro) |
| 563 |
* Added - Saved replies templates in auto ticket close module (Pro) |
| 564 |
* Added - Saved replies templates in the workflow (Pro) |
| 565 |
* Fixed - Fluent CRM widget missing issue (Pro) |
| 566 |
* Fixed - Ticket merge popup issue (Pro) |
| 567 |
* Fixed - Delete action of manual workflow (Pro) |
| 568 |
* More improvements |
| 569 |
|
| 570 |
= 1.6.8 (Date: February 14, 2023) = |
| 571 |
* Added - notify user when agent create a ticket on behalf of them |
| 572 |
* Fixed - custom fields issues while creating ticket from Fluent Forms |
| 573 |
* Fixed - issue with Shortcode |
| 574 |
* Fixed - issue on ticket close |
| 575 |
* Fixed - Issue with telegram reply (Pro) |
| 576 |
* Fixed - Support staff not assigned to ticket via workflow (Pro) |
| 577 |
* Fixed - Frontend agent portal issues (Pro) |
| 578 |
* Added - Migrate Tickets from Freshdesk (Pro) |
| 579 |
* Added - Toggle to stop auto close bookmarked tickets (Pro) |
| 580 |
* More Bug Fixes and Improvements |
| 581 |
|
| 582 |
|
| 583 |
= 1.6.7 (Date: November 24, 2022) = |
| 584 |
* Migrate Tickets from JS Help Desk |
| 585 |
* Agent Assignee Record on Activity |
| 586 |
* Dynamic Dashboard |
| 587 |
* Agent Summary Exporter (Pro) |
| 588 |
* Migrate Tickets from Help Scout (Pro) |
| 589 |
* WooCommerce Purchase History Widget Redesigned (Pro) |
| 590 |
* Bug Fixes and Improvements |
| 591 |
|
| 592 |
= 1.6.6 (Date: October, 2022) = |
| 593 |
* Activity Log Filters |
| 594 |
* Active Tickets for Products |
| 595 |
* Waiting Tickets stat on Dashboard |
| 596 |
* Hourly Reports for tickets activity |
| 597 |
* New Trigger – Ticket Closed on Automation (Pro) |
| 598 |
* Close Ticket Silently (without triggering emails) |
| 599 |
* Migrate Tickets from Awesome Support |
| 600 |
* Migrate Tickets from SupportCandy |
| 601 |
* Bug Fixes and Improvements |
| 602 |
|
| 603 |
= 1.6.5 (Date: August 24, 2022) = |
| 604 |
* Added Auto Close Ticket Module based on ticket inactivity days (Pro) |
| 605 |
* Improved Saved Replies. Now you can add more replies (Pro) |
| 606 |
* Styling Improvements |
| 607 |
* Fixed Few minor issues on integrations |
| 608 |
|
| 609 |
= 1.6.2 (Date: August 22, 2022) = |
| 610 |
* Fixed fiw minor bugs regarding data sanitizations |
| 611 |
* Saved Replies issues Fixed |
| 612 |
* All external links are will open in new tab |
| 613 |
* Auto Linking linkable contents |
| 614 |
* Create new ticket flow improved from agent side |
| 615 |
|
| 616 |
= 1.6.1 (Date: August 19, 2022) = |
| 617 |
* Added - Ticket create action in FluentCRM |
| 618 |
* Added - FluentCRM list on ticket sidebar |
| 619 |
* Added - Fluent Support ticket summary in WP Dashboard toolbar |
| 620 |
* Added - Fluent Support ticket summary in WP Dashboard toolbar |
| 621 |
* Added - Fluent Support summary WP Dashboard Widget |
| 622 |
* Fixed - Customer ticket creation page disappear on page reload |
| 623 |
* Improvement - Security |
| 624 |
* Improvement - Code Base |
| 625 |
|
| 626 |
= 1.5.7 (Date: July 07, 2022) = |
| 627 |
* Added - Customer Logout Feature |
| 628 |
* Added - Customer Password Reset Feature |
| 629 |
* Added - Avatar Reset Feature |
| 630 |
* Improvement - Code Base |
| 631 |
|
| 632 |
= 1.5.6 (Date: May 26, 2022) = |
| 633 |
* Improvement - Code Base |
| 634 |
* Fixed - Image alignment issue in email template |
| 635 |
* Fixed - Editor issue inside modal popup |
| 636 |
* Fixed - Customer avatar doesn't display in customer portal |
| 637 |
* Fixed - Customer WP Profile Update doesn't Reflect in Fluent Support Customer Profile |
| 638 |
|
| 639 |
= 1.5.5 (Date: March 02, 2022) = |
| 640 |
* Added - GDPR compliance and WordPress Data-Export API |
| 641 |
* Added - Today's stats of tickets |
| 642 |
* Added - Attachment support in email notification |
| 643 |
* Added - Ticket moving feature from one mailbox to another |
| 644 |
* Fixed - Conflict while creating ticket from agent-end in some specific servers |
| 645 |
|
| 646 |
= 1.5.4 (Date: January 19, 2022) = |
| 647 |
* Added - Email notification on ticket assign |
| 648 |
* Added - Ticket priority selection in Fluent Forms integration |
| 649 |
* Added - Customer profile picture changing option in agent area |
| 650 |
* Added - Customer registration on ticket creation from agent area |
| 651 |
* Added - WordPress user registration on ticket creation from agent area |
| 652 |
* Added - Plugin PHP API |
| 653 |
* Added - Ticket customer changing option from agent dashboard |
| 654 |
* Added - Missing translations |
| 655 |
* Authentication Improvements |
| 656 |
* Fixed - Attachment issue |
| 657 |
* Fixed - Email notification not sending to customer when agent reply to a ticket |
| 658 |
|
| 659 |
= 1.5.3 (Date: November 22, 2021) = |
| 660 |
* Preview text issue fixed |
| 661 |
* Support for Non-Latin chars |
| 662 |
* Customer Delete Feature added |
| 663 |
|
| 664 |
= 1.5.2 (Date: November 17, 2021) = |
| 665 |
* File upload bug issue fixed |
| 666 |
* Ticket priority display issue fixed fixed |
| 667 |
|
| 668 |
= 1.5.1 (Date: November 16, 2021) = |
| 669 |
* Fix Registration shortcode fixed |
| 670 |
|
| 671 |
= 1.5.0 (Date: November 16, 2021) = |
| 672 |
* Save notifications improvement |
| 673 |
* Enforcing hook names convention |
| 674 |
* The final release for public launch |
| 675 |
|
| 676 |
= 1.4.6 (Date: November 15, 2021) = |
| 677 |
* UI & UX Improvements |
| 678 |
* Added Signup and Login Form |
| 679 |
* Fully Translation Ready |
| 680 |
|
| 681 |
= 1.4.2 (Date: November 14, 2021) = |
| 682 |
* UI Improvements |
| 683 |
* Data Syncing Issue Fixed |
| 684 |
|
| 685 |
= 1.4.1 (Date: November 13, 2021) = |
| 686 |
* Remove Fluent Forms Dependencies |
| 687 |
* Deep integration with FluentCRM |
| 688 |
* UI Improvements |
| 689 |
|
| 690 |
= 1.4.0 (Date: November 12, 2021) = |
| 691 |
* Initial Release |
| 692 |
|
