fluent-support / app / Services / EmailNotification / Settings.php

Settings.php in Fluent Support – Helpdesk & Customer Support Ticket System 1.4.0, at app/Services/EmailNotification/Settings.php

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1	<?php
2
3	namespace FluentSupport\App\Services\EmailNotification;
4
5	use FluentSupport\App\Services\Helper;
6
7	class Settings
8	{
9
10	public function getEmailSettingsKeys()
11	{
12	$key = apply_filters('fluent_support/email_setting_keys', [
13	'ticket_created_email_to_customer',
14	'ticket_replied_by_agent_email_to_customer',
15	'ticket_closed_by_agent_email_to_customer',
16	'ticket_created_email_to_admin',
17	'ticket_replied_by_customer_email_to_admin'
18	]);
19	return $key;
20	}
21
22	public function get($settingsKey)
23	{
24	if ($settingsKey == 'global_business_settings') {
25	return [
26	'settings' => $this->globalBusinessSettings(),
27	'fields' => $this->getGlobalBusinessSettingsFields()
28	];
29	}
30
31	return [
32	'settings' => [],
33	'fields' => []
34	];
35	}
36
37	public function save($settingsKey, $settings)
38	{
39	if ($settingsKey == 'global_business_settings' && empty($settings['accepted_file_types'])) {
40	$settings['accepted_file_types'] = [];
41	}
42
43	return Helper::updateOption($settingsKey, $settings);
44	}
45
46	public function globalBusinessSettings($cached = true)
47	{
48	static $settings;
49
50	if($cached && $settings) {
51	return $settings;
52	}
53
54	$defaults = [
55	'portal_page_id' => '',
56	'login_message' => __('<p>Please login to access the Customer Support Portal</p> [fluent_support_login]', 'fluent-support'),
57	'disable_public_ticket' => 'no',
58	'accepted_file_types' => ['images', 'csv', 'documents', 'zip', 'json'],
59	'max_file_size' => 2
60	];
61
62	$existingSettings = Helper::getOption('global_business_settings', []);
63
64	if (!$existingSettings) {
65	$settings = $defaults;
66	return $settings;
67	}
68
69	$settings = wp_parse_args($existingSettings, $defaults);
70
71	return $settings;
72	}
73
74	private function getGlobalBusinessSettingsFields()
75	{
76
77	$mimeGroups = Helper::getMimeGroups();
78
79	$formattedMimeGroups = [];
80
81	foreach ($mimeGroups as $mimeGroup => $mime) {
82	$formattedMimeGroups[$mimeGroup] = $mime['title'];
83	}
84
85
86	$fields = [
87	'portal_page_id' => [
88	'type' => 'input-options',
89	'label' => __('Portal Page', 'fluent-support'),
90	'show_id' => true,
91	'placeholder' => __('Select Portal Page', 'fluent-support'),
92	'options' => Helper::getWPPages(),
93	'inline_help' => __('Please provide the page id where you want to show the tickets for your customers. Use shortcode <code>[fluent_support_portal]</code> in that page', 'fluent-support')
94	],
95	'login_message' => [
96	'type' => 'wp-editor',
97	'label' => __('Message for non logged in users', 'fluent-support'),
98	'inline_help' => __('Please provide message for not logged in users. You can place login shortcode too Use shortcode <code>[fluent_support_login]</code> to show built-in login form. For the user registration use this shortcode <code>[fluent_support_signup]</code> in your page ', 'fluent-support')
99	],
100	'disable_public_ticket' => [
101	'type' => 'inline-checkbox',
102	'true_label' => 'yes',
103	'false-label' => 'no',
104	'checkbox_label' => __('Disable Public Ticket interaction', 'fluent-support'),
105	'inline_help' => __('If you enable this then only logged in user can reply the tickets. Otherwise, url will be signed and intended user can reply without logging in', 'fluent-support')
106	],
107	'accepted_file_types' => [
108	'wrapper_class' => 'fs_half_field',
109	'type' => 'checkbox-group',
110	'label' => 'Accepted File Types',
111	'options' => $formattedMimeGroups
112	],
113	'max_file_size' => [
114	'wrapper_class' => 'fs_half_field',
115	'type' => 'input-text',
116	'data_type' => 'number',
117	'label' => 'Max File Size (in MegaByte)',
118	]
119	];
120
121	return $fields;
122	}
123
124	public function saveBoxEmailSettings($box, $emailKey, $settings)
125	{
126	return $box->saveMeta('_email_' . $emailKey, $settings);
127	}
128
129	public function getBoxEmailSettings($box, $emailKey)
130	{
131	if (!$box) {
132	return false;
133	}
134
135	$strictSubjectKeys = apply_filters('fluent_support/strict_subjects', [
136	'ticket_replied_by_agent_email_to_customer',
137	'ticket_closed_by_agent_email_to_customer',
138	'ticket_closed_by_agent_email_to_customer'
139	]);
140
141	$settingsDefaults = [
142	'ticket_created_email_to_customer' => [
143	'key' => 'ticket_created_email_to_customer',
144	'title' => __('Ticket Created (To Customer)', 'fluent-support'),
145	'description' => __('This email will be sent when a customer submit a support ticket', 'fluent-support'),
146	'email_subject' => 'Re: {{ticket.title}} #{{ticket.id}}',
147	'default_status' => 'no'
148	],
149	'ticket_replied_by_agent_email_to_customer' => [
150	'key' => 'ticket_replied_by_agent_email_to_customer',
151	'title' => __('Replied by Agent (To Customer)', 'fluent-support'),
152	'description' => __('This email will be sent when an agent reply to a ticket', 'fluent-support'),
153	'email_subject' => 'Re: {{ticket.title}} #{{ticket.id}}',
154	'default_status' => 'yes'
155	],
156	'ticket_closed_by_agent_email_to_customer' => [
157	'key' => 'ticket_closed_by_agent_email_to_customer',
158	'title' => __('Ticket Closed by Agent (To Customer)', 'fluent-support'),
159	'description' => __('This email will be sent when an agent close a ticket', 'fluent-support'),
160	'email_subject' => 'Re: {{ticket.title}} #{{ticket.id}}',
161	'default_status' => 'yes'
162	],
163	'ticket_created_email_to_admin' => [
164	'key' => 'ticket_created_email_to_admin',
165	'title' => __('Ticket Created (To Admin)', 'fluent-support'),
166	'description' => __('This email will be sent when the business when a new ticket has been submitted', 'fluent-support'),
167	'email_subject' => 'New Ticket: {{ticket.title}} #{{ticket.id}}',
168	'default_status' => 'yes'
169	],
170	'ticket_replied_by_customer_email_to_admin' => [
171	'key' => 'ticket_replied_by_customer_email_to_admin',
172	'title' => __('Replied by Customer (To Agent/Admin)', 'fluent-support'),
173	'description' => __('This email will be sent to Assigned Agent or Admin when a customer reply to a ticket', 'fluent-support'),
174	'email_subject' => 'New Response: {{ticket.title}} #{{ticket.id}}',
175	'default_status' => 'yes'
176	]
177	];
178
179	if (!isset($settingsDefaults[$emailKey])) {
180	return false;
181	}
182
183	$savedSettings = (array)$box->getMeta('_email_' . $emailKey, []);
184
185
186	if (!$savedSettings) {
187	$savedSettings = [
188	'key' => $settingsDefaults[$emailKey]['key'],
189	'title' => $settingsDefaults[$emailKey]['title'],
190	'email_subject' => $settingsDefaults[$emailKey]['email_subject'],
191	'email_body' => $this->getDefaultEmailBody($emailKey, $box->box_type),
192	'status' => $settingsDefaults[$emailKey]['default_status'],
193	'can_edit_subject' => (in_array($emailKey, $strictSubjectKeys) && $box->box_type == 'email') ? 'no' : 'yes'
194	];
195
196	if ($box->box_type == 'email' && in_array($emailKey, $strictSubjectKeys)) {
197	$savedSettings['email_subject'] = 'Re: {{ticket.title}}';
198	$savedSettings['can_edit_subject'] = 'no';
199	}
200
201	return $savedSettings;
202	}
203
204	$savedSettings['key'] = $settingsDefaults[$emailKey]['key'];
205	$savedSettings['title'] = $settingsDefaults[$emailKey]['title'];
206	$savedSettings['description'] = $settingsDefaults[$emailKey]['description'];
207
208	if ($box->box_type == 'email' && in_array($emailKey, $strictSubjectKeys)) {
209	$savedSettings['email_subject'] = 'Re: {{ticket.title}}';
210	$savedSettings['can_edit_subject'] = 'no';
211	}
212
213	if (empty($savedSettings['email_subject'])) {
214	$savedSettings['email_subject'] = $settingsDefaults[$emailKey]['email_subject'];
215	}
216
217	if (empty($savedSettings['status'])) {
218	$savedSettings['status'] = $settingsDefaults[$emailKey]['default_status'];
219	}
220
221	if (empty($savedSettings['email_body'])) {
222	$savedSettings['email_body'] = $this->getDefaultEmailBody($emailKey, $box->box_type);
223	}
224
225	return $savedSettings;
226	}
227
228	private function getDefaultEmailBody($emailKey, $type = 'web')
229	{
230	if ($emailKey == 'ticket_created_email_to_customer') {
231	if ($type == 'web') {
232	return '<p>Hi <strong><em>{{customer.full_name}}</em>,</strong></p><p>Your request (<a href="{{ticket.public_url}}">#{{ticket.id}}</a>) has been received, and is being reviewed by our support staff.</p><p>To add additional comments, follow the link below:</p><h4><a href="{{ticket.public_url}}">View Ticket</a></h4><p> </p><p>or follow this link: {{ticket.public_url}}</p><hr /><p>{{business.name}}</p>';
233	} else {
234	return '<p>Hi <strong><em>{{customer.full_name}}</em>,</strong></p><p>Your request has been received, and is being reviewed by our support staff.</p><p>Our support staff will reply back to you soon</p>';
235	}
236	} else if ($emailKey == 'ticket_replied_by_agent_email_to_customer') {
237	if ($type == 'web') {
238	return '<p>Hi <strong><em>{{customer.full_name}}</em>,</strong></p><p>An agent just replied to your ticket "<strong>{{ticket.title}}</strong>" (<a href="{{ticket.public_url}}">#{{ticket.id}}</a>). To view his reply or add additional comments, click the button below:</p><h4><a href="{{ticket.public_url}}">View Ticket</a></h4><p>or follow this link: {{ticket.public_url}}</p><hr /><p>Regards,<br />{business.name}</p>';
239	} else {
240	return '{{response.full_content}}<p>Regards,<br />{{agent.full_name}}</p>';
241	}
242	} else if ($emailKey == 'ticket_closed_by_agent_email_to_customer') {
243	if ($type == 'web') {
244	return '<p>Hi <strong><em>{{customer.full_name}},</strong></p><p>Your ticket - {{ticket.ticket}}</p><p>We hope that the ticket was resolved to your satisfaction. If you feel that the ticket should not be closed or if the ticket has not been resolved, please reopen the ticket (<a href="{{ticket.public_url}}">#{{ticket.id}}</a>)</p><p>Regards,<br />{{business.name}}</p>';
245	} else {
246	return '<p>Hi <strong><em>{{customer.full_name}},</strong></p><p>Your ticket - {{ticket.ticket}}</p><p>We hope that the ticket was resolved to your satisfaction. If you feel that the ticket should not be closed or if the ticket has not been resolved, please feel free to reply back.<p>Regards,<br />{{business.name}}</p>';
247	}
248	} else if ($emailKey == 'ticket_created_email_to_admin') {
249	return '<p>A new ticket (<a href="{{ticket.admin_url}}">{{ticket.title}}</a>) as been submitted by {{customer.full_name}}</p><h4>Ticket Body</h4><p>{{ticket.content}}</p><p><b><a href="{{ticket.admin_url}}">View Ticket</a></b></p>';
250	} else if ($emailKey == 'ticket_replied_by_customer_email_to_admin') {
251	return '<p>A new response has been added to "<a href="{{ticket.admin_url}}">{{ticket.title}}</a>" by {{customer.full_name}}</p><h4>Response Body</h4><p>{{response.content}}</p><p><b><a href="{{ticket.admin_url}}">View Ticket</a></b></p>';
252	}
253
254	return '';
255	}
256	}
257