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<?php |
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|
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namespace FluentSupport\App\Hooks\Handlers; |
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|
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use FluentSupport\App\Models\Activity; |
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|
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class ActivityLogger |
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{ |
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public function init() |
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{ |
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// Ticket Related activities |
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add_action('fluent_support/ticket_created', function ($ticket, $customer) { |
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|
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$customer->last_response_at = current_time('mysql'); |
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$customer->save(); |
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|
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$description = sprintf('%1$s created a %2$s via %3$s', $this->getPersonMarkup($customer), $this->getTicketMarkup($ticket), $ticket->source); |
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|
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$log = [ |
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'event_type' => 'fluent_support/ticket_created', |
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'person_id' => $customer->id, |
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'person_type' => $customer->person_type, |
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'object_id' => $ticket->id, |
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'object_type' => 'ticket', |
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'description' => $description |
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]; |
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|
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Activity::create($log); |
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}, 20, 2); |
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|
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add_action('fluent_support/response_added_by_customer', function ($response, $ticket, $person) { |
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|
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$person->last_response_at = current_time('mysql'); |
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$person->save(); |
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|
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$description = sprintf('Customer %1$s added a response on %2$s via %3$s', $this->getPersonMarkup($person), $this->getTicketMarkup($ticket), $response->source); |
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|
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$log = [ |
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'event_type' => 'fluent_support/response_added_by_customer', |
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'person_id' => $person->id, |
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'person_type' => $person->person_type, |
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'object_id' => $ticket->id, |
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'object_type' => 'ticket', |
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'description' => $description |
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]; |
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|
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Activity::create($log); |
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}, 20, 3); |
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|
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add_action('fluent_support/response_added_by_agent', function ($response, $ticket, $person) { |
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$description = sprintf('%1$s added a response on %2$s via %3$s', $this->getPersonMarkup($person), $this->getTicketMarkup($ticket), $response->source); |
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|
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$log = [ |
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'event_type' => 'fluent_support/response_added_by_agent', |
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'person_id' => $person->id, |
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'person_type' => $person->person_type, |
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'object_id' => $ticket->id, |
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'object_type' => 'ticket', |
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'description' => $description |
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]; |
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|
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Activity::create($log); |
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}, 20, 3); |
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|
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add_action('fluent_support/note_added_by_agent', function ($response, $ticket, $person) { |
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$description = sprintf('%1$s added a note on %2$s via %3$s', $this->getPersonMarkup($person), $this->getTicketMarkup($ticket), $response->source); |
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|
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$log = [ |
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'event_type' => 'fluent_support/note_added_by_agent', |
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'person_id' => $person->id, |
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'person_type' => $person->person_type, |
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'object_id' => $ticket->id, |
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'object_type' => 'ticket', |
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'description' => $description |
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]; |
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|
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Activity::create($log); |
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}, 20, 3); |
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|
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add_action('fluent_support/ticket_closed', function ($ticket, $person) { |
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|
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if ($person->person_type == 'customer') { |
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$person->last_response_at = current_time('mysql'); |
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$person->save(); |
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} |
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|
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$description = sprintf('%1$s closed %2$s', $this->getPersonMarkup($person), $this->getTicketMarkup($ticket)); |
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|
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$log = [ |
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'event_type' => 'fluent_support/ticket_closed', |
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'person_id' => $person->id, |
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'person_type' => $person->person_type, |
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'object_id' => $ticket->id, |
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'object_type' => 'ticket', |
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'description' => $description |
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]; |
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|
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Activity::create($log); |
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}, 20, 2); |
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|
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add_action('fluent_support/ticket_reopen', function ($ticket, $person) { |
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|
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if ($person->person_type == 'customer') { |
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$person->last_response_at = current_time('mysql'); |
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$person->save(); |
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} |
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|
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$description = sprintf('%1$s reopened on %2$s', $this->getPersonMarkup($person), $this->getTicketMarkup($ticket)); |
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|
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$log = [ |
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'event_type' => 'fluent_support/ticket_reopen', |
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'person_id' => $person->id, |
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'person_type' => $person->person_type, |
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'object_id' => $ticket->id, |
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'object_type' => 'ticket', |
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'description' => $description |
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]; |
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|
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Activity::create($log); |
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}, 20, 2); |
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} |
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|
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public function getTicketMarkup($ticket, $ticketText = false) |
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{ |
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if (!$ticketText) { |
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$ticketText = sprintf(__('Ticket: %s', 'fluent-support'), $ticket->title); |
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} |
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|
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return '<a class="fs_link_trans fs_tk" href="#view_ticket">' . $ticketText . '</a>'; |
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} |
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|
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public function getPersonMarkup($person) |
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{ |
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$route = 'view_agent'; |
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if ($person->person_type == 'customer') { |
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$route = 'view_customer'; |
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} |
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return '<a class="fs_link_trans fs_pr" href="#' . $route . '">' . $person->full_name . '</a>'; |
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} |
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} |
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