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<?php |
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|
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namespace FluentSupport\App\Modules; |
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|
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use FluentSupport\App\Models\Conversation; |
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use FluentSupport\App\Models\Ticket; |
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|
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class StatModule |
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{ |
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public static function getAgentStat($agentId, $startDate = false, $endDate = false) |
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{ |
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if (!$startDate) { |
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$currentDate = current_time('mysql'); |
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$startDate = $currentDate; |
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$endDate = $currentDate; |
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} |
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|
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$startDate = date('Y-m-d 00:00.01', strtotime($startDate)); |
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$endDate = date('Y-m-d 23:59.59', strtotime($endDate)); |
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|
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$newTickets = Ticket::where('agent_id', $agentId) |
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->where('status', 'new') |
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->count(); |
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|
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$activeTickets = Ticket::where('agent_id', $agentId) |
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->where('status', 'active') |
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->count(); |
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|
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$closedTickets = Ticket::where('agent_id', $agentId) |
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->where('status', 'closed') |
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->whereBetween('resolved_at', [$startDate, $endDate]) |
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->count(); |
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|
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$responses = Conversation::where('conversation_type', 'response') |
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->where('person_id', $agentId) |
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->whereBetween('created_at', [$startDate, $endDate]) |
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->count(); |
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|
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$interactions = Conversation::where('person_id', $agentId) |
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->where('conversation_type', 'response') |
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->whereBetween('created_at', [$startDate, $endDate]) |
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->groupBy('ticket_id') |
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->get() |
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->count(); |
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|
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return [ |
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'new_tickets' => [ |
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'title' => 'New Tickets', |
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'count' => $newTickets |
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], |
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'active_tickets' => [ |
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'title' => 'Active Tickets', |
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'count' => $activeTickets |
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], |
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'closed_tickets' => [ |
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'title' => 'Closed Tickets', |
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'count' => $closedTickets |
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], |
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'responses' => [ |
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'title' => 'Responses', |
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'count' => $responses |
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], |
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'interactions' =>[ |
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'title' =>'Interactions', |
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'count' => $interactions |
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] |
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]; |
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} |
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|
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public static function getOverAllStats() |
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{ |
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$newTickets = Ticket::where('status', 'new') |
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->count(); |
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|
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$activeTickets = Ticket::where('status', 'active') |
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->count(); |
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|
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$closedTickets = Ticket::where('status', 'closed') |
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->count(); |
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|
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$responses = Conversation::where('conversation_type', 'response') |
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->count(); |
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|
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return [ |
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'new_tickets' => [ |
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'title' => 'New Tickets', |
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'count' => $newTickets |
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], |
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'active_tickets' => [ |
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'title' => 'Active Tickets', |
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'count' => $activeTickets |
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], |
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'closed_tickets' => [ |
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'title' => 'Closed Tickets', |
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'count' => $closedTickets |
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], |
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'responses' => [ |
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'title' => 'Responses', |
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'count' => $responses |
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] |
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]; |
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} |
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|
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public static function getAgentOverallStats($agentId) |
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{ |
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$replies_count = Conversation::where('person_id', $agentId)->count(); |
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|
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$interactions_count = Conversation::where('person_id', $agentId) |
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->where('conversation_type', 'response') |
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->groupBy('ticket_id') |
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->get() |
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->count(); |
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|
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$total_closed = Ticket::where('agent_id', $agentId)->where('status', 'closed')->count(); |
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|
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return [ |
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'replies_count' => [ |
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'title' => 'Total Replies', |
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'count' => $replies_count |
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], |
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'interactions_count' => [ |
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'title' => 'Total Interactions', |
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'count' => $interactions_count |
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], |
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'total_closed' => [ |
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'title' => 'Total Closed', |
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'count' => $total_closed |
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] |
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]; |
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} |
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|
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} |
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|
