fluent-support / app / Hooks / Handlers / CustomerPortalHandler.php

CustomerPortalHandler.php in Fluent Support – Helpdesk & Customer Support Ticket System 1.5.0, at app/Hooks/Handlers/CustomerPortalHandler.php

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1	<?php
2
3	namespace FluentSupport\App\Hooks\Handlers;
4
5	use FluentSupport\App\App;
6	use FluentSupport\App\Models\Agent;
7	use FluentSupport\App\Models\Customer;
8	use FluentSupport\App\Models\Product;
9	use FluentSupport\App\Modules\PermissionManager;
10	use FluentSupport\App\Services\EmailNotification\Settings;
11	use FluentSupport\App\Services\Helper;
12	use FluentSupport\App\Services\TransStrings;
13	use FluentSupport\Framework\Support\Arr;
14
15	class CustomerPortalHandler
16	{
17	public function renderPortal()
18	{
19	$person = Helper::getCurrentPerson();
20	if ($person && $person->status === 'inactive') {
21	return '<div id="fluent_support_client_app" style="text-align: center;"><h3 class="fs_customer_restriction">' . __('You don’t have permission to view the tickets', 'fluent-support') . '</h3></div>';
22	} else if (PermissionManager::currentUserPermissions()) {
23	$adminPortalUrl = Helper::getPortalAdminBaseUrl();
24	return '<div style="text-align: center;"><h3>' . __('Customer Portal is only accessible by Customers. Looks like you are a support staff', 'fluent-support') . '</h3><a href="' . $adminPortalUrl . '">' . __('Go to Support Admin Page', 'fluent-support') . '</a></div>';
25	} else if ($this->hasCustomerPortalAccess()) {
26	$this->enqueueScripts();
27	if (!$person) {
28	$this->maybeCreateCustomer();
29	}
30	return '<div id="fluent_support_client_app"><h3 class="fs_loading_text">' . __('Loading Customer Portal. Please wait...', 'fluent-support') . '</h3></div>';
31	} else {
32	$businessSettings = Helper::getBusinessSettings();
33	return do_shortcode(Arr::get($businessSettings, 'login_message', ''));
34	}
35	}
36
37	public function enqueueScripts()
38	{
39	$app = App::getInstance();
40
41	$ns = $app->config->get('app.rest_namespace');
42	$v = $app->config->get('app.rest_version');
43	$slug = $app->config->get('app.slug');
44
45	$restInfo = [
46	'base_url' => esc_url_raw(rest_url()),
47	'url' => rest_url($ns . '/' . $v . '/customer-portal'),
48	'nonce' => wp_create_nonce('wp_rest'),
49	'namespace' => $ns,
50	'version' => $v,
51	];
52
53	$assets = $app['url.assets'];
54
55	wp_enqueue_script('fs_tk_customer_portal', $assets . 'portal/js/app.js', ['jquery'], FLUENT_SUPPORT_VERSION);
56	wp_enqueue_style('fs_tk_customer_portal', $assets . 'portal/css/app.css', [], FLUENT_SUPPORT_VERSION);
57
58	$i18ns = [
59	'Conversation' => __('Conversation', 'fluent-support'),
60	'Click Here to Write a reply' => __('Click Here to Write a reply', 'fluent-support'),
61	'All' => __('All', 'fluent-support'),
62	'Open' => __('Open', 'fluent-support'),
63	'Closed' => __('Closed', 'fluent-support'),
64	'Date' => __('Date', 'fluent-support'),
65	'Status' => __('Status', 'fluent-support'),
66	'Next' => __('Next', 'fluent-support'),
67	'Prev' => __('Prev', 'fluent-support'),
68	'agent_and_officials_can_see' => __('Only you and official support agents can view this conversation', 'fluent-support'),
69	'reopen_ticket_instruction' => __('If you still have related issues. Please reopen this ticket and reply', 'fluent-support'),
70	'ticket_closed' => __('This ticket has been closed at', 'fluent-support'),
71
72	'subject_placeholder' => __('What\'s about this support ticket', 'fluent-support'),
73	'service_placeholder' => __('Select related Product/Service', 'fluent-support'),
74	'suggestion_loading' => __('Looking for similar articles...', 'fluent-support'),
75	'articles_heading' => __('Suggested articles', 'fluent-support'),
76	'priority_placeholder' => __('Select Priority', 'fluent-support'),
77
78	'subject' => __('Subject', 'fluent-support-pro'),
79	'ticket_details' => __('Ticket Details', 'fluent-support-pro'),
80	'details_help' => __('Please provide details about your problem', 'fluent-support-pro'),
81	'product_services' => __('Related Product/Service', 'fluent-support-pro'),
82	'priority' => __('Priority', 'fluent-support-pro'),
83	'btn_text' => __('Create Ticket', 'fluent-support-pro'),
84	'submit_heading' => __('Submit a Support Ticket', 'fluent-support-pro'),
85	'create_ticket_cta' => __('Create a New Ticket', 'fluent-support')
86	];
87
88	$i18ns['allowed_files_and_size'] = Helper::getFileUploadMessage();
89
90	$data = [
91	'rest' => $restInfo,
92	'nonce' => wp_create_nonce($slug),
93	'support_products' => Product::select(['id', 'title'])->get(),
94	'customer_ticket_priorities' => Helper::customerTicketPriorities(),
95	'view_tickets_url' => '#/',
96	'i18n' => $i18ns,
97	'fallback_image' => $assets . 'images/file.png',
98	'has_file_upload' => !!Helper::ticketAcceptedFileMiles(),
99	'has_rich_text_editor' => true
100	];
101
102	if ($this->isSignedTicketView()) {
103	$data['intended_ticket_hash'] = sanitize_text_field($_REQUEST['support_hash']);
104	$data['view_tickets_url'] = Helper::getPortalBaseUrl() . '/#';
105	} else {
106	add_filter('user_can_richedit', '__return_true');
107	}
108
109	$data = apply_filters('fluent_support/customer_portal_vars', $data);
110
111	if (!empty($data['has_rich_text_editor'])) {
112	wp_tinymce_inline_scripts();
113	wp_enqueue_editor();
114	}
115
116	wp_localize_script('fs_tk_customer_portal', 'fs_customer_portal', $data);
117	}
118
119	public function hasCustomerPortalAccess()
120	{
121	$userId = get_current_user_id();
122
123	if ($userId) {
124	return true;
125	}
126
127	return $this->isSignedTicketView();
128	}
129
130	protected static function customerStatus()
131	{
132	$user = get_current_user_id();
133	return Customer::where('user_id', $user)->select(['status'])->first();
134	}
135
136	protected function isSignedTicketView()
137	{
138	if (!Helper::isPublicSignedTicketEnabled()) {
139	return false;
140	}
141
142	return isset($_REQUEST['fs_view']) && $_REQUEST['fs_view'] == 'ticket' && isset($_REQUEST['support_hash']) && isset($_REQUEST['ticket_id']);
143	}
144
145	private function maybeCreateCustomer()
146	{
147	$userId = get_current_user_id();
148	if (!$userId) {
149	return false;
150	}
151	$person = Helper::getCurrentPerson();
152	if ($person) {
153	return true;
154	}
155
156	$user = get_user_by('ID', $userId);
157
158	$request = App::request();
159
160	$onBehalf = [
161	'user_id' => $user->id,
162	'email' => $user->user_email,
163	'last_ip_address' => $request->getIp()
164	];
165
166	Customer::maybeCreateCustomer($onBehalf);
167	return true;
168	}
169	}
170