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<?php |
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|
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namespace FluentSupport\App\Hooks\CLI; |
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|
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use FluentSupport\App\Models\Person; |
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use FluentSupport\App\Models\Conversation; |
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use FluentSupport\App\Models\Ticket; |
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use FluentSupport\App\Modules\StatModule; |
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|
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class FluentCli |
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{ |
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public function stats($args, $assoc_args) |
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{ |
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$overallStats = StatModule::getOverAllStats(); |
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$format = \WP_CLI\Utils\get_flag_value($assoc_args, 'format', 'table'); |
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|
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\WP_CLI\Utils\format_items( |
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$format, |
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$overallStats, |
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['title', 'count'] |
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); |
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} |
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|
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public function fix_timestamps($args, $assoc_args) |
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{ |
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$targetTickets = Ticket::whereIn('status', ['active', 'new']) |
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->get(); |
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\WP_CLI::confirm(count($targetTickets) . " tickets will be affected. Continue?"); |
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|
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$counter = 0; |
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|
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foreach ($targetTickets as $ticket) { |
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// get last customer response |
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$lastCustomerResponse = Conversation::where('ticket_id', $ticket->id) |
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->where('conversation_type', 'response') |
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->where('person_id', $ticket->customer_id) |
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->orderBy('id', 'DESC') |
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->first(); |
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$isDirty = false; |
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if($lastCustomerResponse && $ticket->last_customer_response != $lastCustomerResponse->created_at) { |
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$ticket->last_customer_response = $lastCustomerResponse->created_at; |
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$isDirty = true; |
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} |
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|
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if($ticket->status != 'new') { |
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$lastAgentResponse = Conversation::where('ticket_id', $ticket->id) |
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->where('conversation_type', 'response') |
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->where('person_id', '!=', $ticket->customer_id) |
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->orderBy('id', 'DESC') |
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->first(); |
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if($lastAgentResponse && $ticket->last_agent_response != $lastAgentResponse->created_at) { |
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$ticket->last_agent_response = $lastAgentResponse->created_at; |
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$isDirty = true; |
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} |
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} |
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|
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if($isDirty) { |
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$ticket->save(); |
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\WP_CLI::line( 'Ticket Done at '. $ticket->id); |
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$counter++; |
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} else { |
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\WP_CLI::line( 'Ticket Skipped at '. $ticket->id); |
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} |
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} |
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|
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\WP_CLI::line( 'All Done '. $counter); |
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|
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|
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} |
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|
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public function fix_resolve_null() |
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{ |
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$targetTickets = Ticket::where('resolved_at', '0000-00-00 00:00:00') |
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->where('status', 'closed') |
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->get(); |
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|
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if ($targetTickets->isEmpty()) { |
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\WP_CLI::error('No tickets found!', true); |
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} |
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|
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\WP_CLI::confirm(count($targetTickets) . " tickets will be affected."); |
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|
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|
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$total = count($targetTickets); |
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$progress = \WP_CLI\Utils\make_progress_bar('Replacing: ', $total , 1); |
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|
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foreach ($targetTickets as $index => $ticket) { |
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$ticket->resolved_at = $ticket->updated_at; |
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$ticket->save(); |
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$completed = $index + 1; |
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$progress->tick(1, "$completed / $total : Completed - ".$completed); |
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} |
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|
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$progress->finish(); |
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\WP_CLI::line( 'All Done! Cheers!!'); |
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} |
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|
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public function replace_null_column_value($args, $assoc_args) |
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{ |
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$column = \WP_CLI\Utils\get_flag_value($assoc_args, 'column', ''); |
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$replaceColumn = \WP_CLI\Utils\get_flag_value($assoc_args, 'replace_column', ''); |
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|
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if (empty($column) || empty($replaceColumn)) { |
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\WP_CLI::error('--column and --replace_column parameter is required', true); |
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} |
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|
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$targetTickets = Ticket::whereNull($column)->get(); |
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|
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if ($targetTickets->isEmpty()) { |
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\WP_CLI::error('No tickets found!', true); |
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} |
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|
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\WP_CLI::confirm(count($targetTickets) . " tickets will be affected. $column value will be replaced with $replaceColumn value of each row. Please confirm", $assoc_args); |
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|
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|
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$firstTicket = $targetTickets[0]; |
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|
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$fillables = $firstTicket->getFillable(); |
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|
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if (!in_array($column, $fillables) || !in_array($column, $fillables)) { |
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\WP_CLI::error('Properties could not be found', true); |
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} |
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|
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$total = count($targetTickets); |
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$progress = \WP_CLI\Utils\make_progress_bar('Replacing: ', $total , 1); |
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|
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foreach ($targetTickets as $index => $ticket) { |
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$ticket->{$column} = $ticket->{$replaceColumn}; |
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$ticket->save(); |
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$completed = $index + 1; |
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$progress->tick(1, "$completed / $total : Completed - ".$completed); |
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} |
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|
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$progress->finish(); |
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\WP_CLI::line( 'All Done! Cheers!!'); |
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} |
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|
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public function match_old() |
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{ |
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$hasMore = true; |
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$itteration = 0; |
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|
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while ($hasMore) { |
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\WP_CLI::line( 'Itteration: '.$itteration); |
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$oldTickets = \FluentSupport\App\App::db()->table('fs_tickets_old') |
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->select(['id', 'customer_id']) |
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->offset($itteration * 100) |
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->limit(100) |
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->get(); |
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|
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$itteration++; |
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|
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if(count($oldTickets) == 0) { |
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$hasMore = false; |
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} else { |
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foreach ($oldTickets as $oldTicket) { |
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\FluentSupport\App\App::db()->table('fs_tickets') |
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->where('id', $oldTicket->id) |
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->update([ |
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'customer_id' => $oldTicket->customer_id |
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]); |
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} |
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} |
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} |
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|
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\WP_CLI::line( 'All Done'); |
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} |
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|
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public function adre_match_smtp() |
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{ |
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$nullTickets = Ticket::whereNull('customer_id') |
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->get(); |
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|
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foreach ($nullTickets as $nullTicket) |
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{ |
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$emailLog = \FluentSupport\App\App::db()->table('fsmpt_email_logs') |
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->where('subject', 'Request Received: '.$nullTicket->title) |
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->first(); |
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|
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if($emailLog) { |
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$to = maybe_unserialize($emailLog->to); |
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$email = $to[0]['email']; |
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$person = Person::where('email', $email)->first(); |
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if($person) { |
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$nullTicket->customer_id = $person->id; |
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$nullTicket->save(); |
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} else { |
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\WP_CLI::error('Could not be found '.$nullTicket->id, true); |
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} |
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} else { |
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\WP_CLI::line( $nullTicket->title); |
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\WP_CLI::line('Could not be found', false); |
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} |
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} |
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} |
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|
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public function fix_waiting_since() |
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{ |
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$tickets = Ticket::where('status', '!=', 'closed') |
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->whereNull('waiting_since') |
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->get(); |
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foreach ($tickets as $ticket) { |
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$responses = Conversation::where('ticket_id', $ticket->id) |
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->orderBy('id', 'ASC') |
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->get(); |
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$lastResponseFrom = 'customer'; |
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$waitingSince = $ticket->created_at; |
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|
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foreach ($responses as $response) { |
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if($response->person_id == $ticket->customer_id && $lastResponseFrom == 'customer') { |
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// this is customer response and repeat response |
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} else { |
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// this is agent response |
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$waitingSince = $response->created_at; |
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$lastResponseFrom = ($response->person_id == $ticket->customer_id) ? 'customer' : 'agent'; |
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} |
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} |
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|
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$ticket->waiting_since = $waitingSince; |
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$ticket->save(); |
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\WP_CLI::line($ticket->waiting_since .' : '. $ticket->id.' : '. $ticket->title); |
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} |
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} |
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} |
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|
