fluent-support / app / Hooks / Handlers / EmailNotificationHandler.php

EmailNotificationHandler.php in Fluent Support – Helpdesk & Customer Support Ticket System 1.5.1, at app/Hooks/Handlers/EmailNotificationHandler.php

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1	<?php
2
3	namespace FluentSupport\App\Hooks\Handlers;
4
5	use FluentSupport\App\App;
6	use FluentSupport\App\Services\EmailNotification\Settings;
7	use FluentSupport\App\Services\Emogrifier;
8	use FluentSupport\App\Services\Mailer;
9	use FluentSupport\Framework\Support\Arr;
10
11	class EmailNotificationHandler
12	{
13	public function ticketCreated($ticket, $customer)
14	{
15	$mailbox = $ticket->mailbox;
16
17	if (!$mailbox) {
18	return;
19	}
20
21	// Let's send welcome email to customer if enabled
22	$emailSettings = (new Settings())->getBoxEmailSettings($mailbox, 'ticket_created_email_to_customer');
23	if ($customer->status == 'inactive' && $emailSettings && $emailSettings['status'] == 'yes') {
24
25	$subject = apply_filters('fluent_support/parse_smartcode_data', $emailSettings['email_subject'], [
26	'customer' => $customer,
27	'business' => $mailbox,
28	'ticket' => $ticket
29	]);
30
31	$emailBody = $this->parseEmailBody($emailSettings['email_body'], [
32	'customer' => $customer,
33	'business' => $mailbox,
34	'ticket' => $ticket,
35	'email_type' => 'ticket_created_email_to_customer'
36	]);
37
38	$headers = $mailbox->getMailerHeader();
39	if ($ticket->message_id) {
40	// $headers[] = 'Message-ID: ' . $ticket->message_id;
41	}
42	Mailer::send($customer->email, $subject, $emailBody, $headers);
43	}
44
45	// let's send email to admin if enabled
46	$emailSettings = (new Settings())->getBoxEmailSettings($mailbox, 'ticket_created_email_to_admin');
47	if ($emailSettings && $emailSettings['status'] == 'yes' && is_email($mailbox->settings['admin_email_address'])) {
48
49	$mailTo = Arr::get($mailbox->settings, 'admin_email_address');
50	if(!$mailTo \|\| !is_email($mailTo)) {
51	return;
52	}
53
54	$subject = apply_filters('fluent_support/parse_smartcode_data', $emailSettings['email_subject'], [
55	'customer' => $customer,
56	'business' => $mailbox,
57	'ticket' => $ticket
58	]);
59
60	$emailBody = $this->parseEmailBody($emailSettings['email_body'], [
61	'customer' => $customer,
62	'business' => $mailbox,
63	'ticket' => $ticket,
64	'email_type' => 'ticket_created_email_to_admin'
65	]);
66
67	$headers = $mailbox->getMailerHeader();
68	if ($ticket->message_id) {
69	// $headers[] = 'Message-ID: ' . $ticket->message_id;
70	}
71	Mailer::send($mailTo, $subject, $emailBody, $headers);
72	}
73
74	}
75
76	public function agentReplied($response, $ticket, $agent)
77	{
78	$mailbox = $ticket->mailbox;
79
80
81	if (!$mailbox) {
82	return false;
83	}
84
85	// Let's send welcome email to customer if enabled
86	$emailSettings = (new Settings())->getBoxEmailSettings($mailbox, 'ticket_replied_by_agent_email_to_customer');
87
88
89	if ($emailSettings && $emailSettings['status'] == 'yes') {
90
91	$ticket->load('customer');
92	$customer = $ticket->customer;
93
94	if($customer->status == 'inactive') {
95	return false;
96	}
97
98	$subject = apply_filters('fluent_support/parse_smartcode_data', $emailSettings['email_subject'], [
99	'customer' => $customer,
100	'business' => $mailbox,
101	'ticket' => $ticket,
102	'response' => $response,
103	'agent' => $agent
104	]);
105
106	$emailBody = $this->parseEmailBody($emailSettings['email_body'], [
107	'customer' => $customer,
108	'business' => $mailbox,
109	'ticket' => $ticket,
110	'response' => $response,
111	'agent' => $agent,
112	'email_type' => 'ticket_replied_by_agent_email_to_customer'
113	]);
114
115
116	$headers = $mailbox->getMailerHeader();
117
118	Mailer::send($customer->email, $subject, $emailBody, $headers);
119	}
120	}
121
122	public function closedByAgent($ticket, $agent)
123	{
124	$mailbox = $ticket->mailbox;
125	if (!$mailbox) {
126	return;
127	}
128
129	// Let's send welcome email to customer if enabled
130	$emailSettings = (new Settings())->getBoxEmailSettings($mailbox, 'ticket_closed_by_agent_email_to_customer');
131	if ($emailSettings && $emailSettings['status'] == 'yes') {
132
133	$ticket->load('customer');
134	$customer = $ticket->customer;
135
136	if($customer->status == 'inactive') {
137	return false;
138	}
139
140
141	$subject = apply_filters('fluent_support/parse_smartcode_data', $emailSettings['email_subject'], [
142	'customer' => $customer,
143	'business' => $mailbox,
144	'ticket' => $ticket,
145	'agent' => $agent,
146	]);
147
148	$emailBody = $this->parseEmailBody($emailSettings['email_body'], [
149	'customer' => $customer,
150	'business' => $mailbox,
151	'ticket' => $ticket,
152	'agent' => $agent,
153	'email_type' => 'ticket_closed_by_agent_email_to_customer'
154	]);
155
156	$headers = $mailbox->getMailerHeader();
157	if ($ticket->message_id) {
158	// $headers[] = 'Message-ID: ' . $ticket->message_id;
159	}
160	Mailer::send($customer->email, $subject, $emailBody, $headers);
161	}
162	}
163
164	public function customerReplied($response, $ticket, $customer)
165	{
166	$mailbox = $ticket->mailbox;
167	if (!$mailbox) {
168	return;
169	}
170
171	// Let's send welcome email to customer if enabled
172	$emailSettings = (new Settings())->getBoxEmailSettings($mailbox, 'ticket_replied_by_customer_email_to_admin');
173	if ($emailSettings && $emailSettings['status'] == 'yes') {
174
175	$ticket->load('agent');
176	$agent = $ticket->agent;
177
178	$emailTo = $mailbox->settings['admin_email_address'];
179	if($agent) {
180	$emailTo = $agent->email;
181	}
182
183	if(!$emailTo \|\| !is_email($emailTo)) {
184	return;
185	}
186
187	$subject = apply_filters('fluent_support/parse_smartcode_data', $emailSettings['email_subject'], [
188	'customer' => $customer,
189	'business' => $mailbox,
190	'ticket' => $ticket,
191	'response' => $response,
192	'agent' => $agent
193	]);
194
195	$emailBody = $this->parseEmailBody($emailSettings['email_body'], [
196	'customer' => $customer,
197	'business' => $mailbox,
198	'ticket' => $ticket,
199	'response' => $response,
200	'agent' => $agent,
201	'email_type' => 'ticket_replied_by_customer_email_to_admin'
202	]);
203
204	$headers = $mailbox->getMailerHeader();
205	if ($ticket->message_id) {
206	// $headers[] = 'Message-ID: ' . $ticket->message_id;
207	}
208
209	Mailer::send($emailTo, $subject, $emailBody, $headers);
210	}
211	}
212
213	private function emailTemplateCss()
214	{
215	$app = App::getInstance();
216	return $app->view->make('emails.styles');
217	}
218
219	protected function parseEmailBody($emailBody, $data)
220	{
221	$data['email_body'] = apply_filters('fluent_support/parse_smartcode_data', $emailBody, $data);
222
223	$app = App::getInstance();
224
225	if (isset($data['business'])) {
226	$businessName = $data['business']->name;
227	} else {
228	$businessName = get_bloginfo('name');
229	}
230
231	$footerText = apply_filters('fluent_support/email_footer_credit', 'This email is a service from ' . $businessName . '. Support Plugin is Powered by <a href="https://fluentsupport.com/?utm_source=user&utm_medium=wp&utm_campaign=mail_footer" style="color:#9e9e9e;" target="_new">FluentSupport</a>.');
232
233	$data['email_footer'] = $footerText;
234
235	$emailBody = $app->view->make('emails.ticket_template', $data);
236	$emogrifier = new Emogrifier($emailBody, $this->emailTemplateCss());
237	$emogrifier->disableInvisibleNodeRemoval();
238	return $emogrifier->emogrify();
239	}
240
241	}
242