fluent-support / app / Hooks / Handlers / EmailNotificationHandler.php

EmailNotificationHandler.php in Fluent Support – Helpdesk & Customer Support Ticket System 1.5.3, at app/Hooks/Handlers/EmailNotificationHandler.php

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1	<?php
2
3	namespace FluentSupport\App\Hooks\Handlers;
4
5	use FluentSupport\App\App;
6	use FluentSupport\App\Services\EmailNotification\Settings;
7	use FluentSupport\App\Services\Emogrifier;
8	use FluentSupport\App\Services\Mailer;
9	use FluentSupport\Framework\Support\Arr;
10
11	class EmailNotificationHandler
12	{
13	public function ticketCreated($ticket, $customer)
14	{
15	$mailbox = $ticket->mailbox;
16
17	if (!$mailbox) {
18	return;
19	}
20
21	// Let's send welcome email to customer if enabled
22	$emailSettings = (new Settings())->getBoxEmailSettings($mailbox, 'ticket_created_email_to_customer');
23	if ($emailSettings && $emailSettings['status'] == 'yes') {
24	$subject = apply_filters('fluent_support/parse_smartcode_data', $emailSettings['email_subject'], [
25	'customer' => $customer,
26	'business' => $mailbox,
27	'ticket' => $ticket
28	]);
29
30	$emailBody = $this->parseEmailBody($emailSettings['email_body'], [
31	'customer' => $customer,
32	'business' => $mailbox,
33	'ticket' => $ticket,
34	'email_type' => 'ticket_created_email_to_customer'
35	]);
36
37	$headers = $mailbox->getMailerHeader();
38	if ($ticket->message_id) {
39	// $headers[] = 'Message-ID: ' . $ticket->message_id;
40	}
41	Mailer::send($customer->email, $subject, $emailBody, $headers);
42	}
43
44	// let's send email to admin if enabled
45	$emailSettings = (new Settings())->getBoxEmailSettings($mailbox, 'ticket_created_email_to_admin');
46	if ($emailSettings && $emailSettings['status'] == 'yes' && is_email($mailbox->settings['admin_email_address'])) {
47
48	$mailTo = Arr::get($mailbox->settings, 'admin_email_address');
49	if(!$mailTo \|\| !is_email($mailTo)) {
50	return;
51	}
52
53	$subject = apply_filters('fluent_support/parse_smartcode_data', $emailSettings['email_subject'], [
54	'customer' => $customer,
55	'business' => $mailbox,
56	'ticket' => $ticket
57	]);
58
59	$emailBody = $this->parseEmailBody($emailSettings['email_body'], [
60	'customer' => $customer,
61	'business' => $mailbox,
62	'ticket' => $ticket,
63	'email_type' => 'ticket_created_email_to_admin'
64	]);
65
66	$headers = $mailbox->getMailerHeader();
67	if ($ticket->message_id) {
68	// $headers[] = 'Message-ID: ' . $ticket->message_id;
69	}
70	Mailer::send($mailTo, $subject, $emailBody, $headers);
71	}
72
73	}
74
75	public function agentReplied($response, $ticket, $agent)
76	{
77	$mailbox = $ticket->mailbox;
78
79
80	if (!$mailbox) {
81	return false;
82	}
83
84	// Let's send welcome email to customer if enabled
85	$emailSettings = (new Settings())->getBoxEmailSettings($mailbox, 'ticket_replied_by_agent_email_to_customer');
86
87
88	if ($emailSettings && $emailSettings['status'] == 'yes') {
89
90	$ticket->load('customer');
91	$customer = $ticket->customer;
92
93	if($customer->status == 'inactive') {
94	return false;
95	}
96
97	$subject = apply_filters('fluent_support/parse_smartcode_data', $emailSettings['email_subject'], [
98	'customer' => $customer,
99	'business' => $mailbox,
100	'ticket' => $ticket,
101	'response' => $response,
102	'agent' => $agent
103	]);
104
105	$emailBody = $this->parseEmailBody($emailSettings['email_body'], [
106	'customer' => $customer,
107	'business' => $mailbox,
108	'ticket' => $ticket,
109	'response' => $response,
110	'agent' => $agent,
111	'email_type' => 'ticket_replied_by_agent_email_to_customer'
112	]);
113
114
115	$headers = $mailbox->getMailerHeader();
116
117	Mailer::send($customer->email, $subject, $emailBody, $headers);
118	}
119	}
120
121	public function closedByAgent($ticket, $agent)
122	{
123	$mailbox = $ticket->mailbox;
124	if (!$mailbox) {
125	return;
126	}
127
128	// Let's send welcome email to customer if enabled
129	$emailSettings = (new Settings())->getBoxEmailSettings($mailbox, 'ticket_closed_by_agent_email_to_customer');
130	if ($emailSettings && $emailSettings['status'] == 'yes') {
131
132	$ticket->load('customer');
133	$customer = $ticket->customer;
134
135	if($customer->status == 'inactive') {
136	return false;
137	}
138
139
140	$subject = apply_filters('fluent_support/parse_smartcode_data', $emailSettings['email_subject'], [
141	'customer' => $customer,
142	'business' => $mailbox,
143	'ticket' => $ticket,
144	'agent' => $agent,
145	]);
146
147	$emailBody = $this->parseEmailBody($emailSettings['email_body'], [
148	'customer' => $customer,
149	'business' => $mailbox,
150	'ticket' => $ticket,
151	'agent' => $agent,
152	'email_type' => 'ticket_closed_by_agent_email_to_customer'
153	]);
154
155	$headers = $mailbox->getMailerHeader();
156	if ($ticket->message_id) {
157	// $headers[] = 'Message-ID: ' . $ticket->message_id;
158	}
159	Mailer::send($customer->email, $subject, $emailBody, $headers);
160	}
161	}
162
163	public function customerReplied($response, $ticket, $customer)
164	{
165	$mailbox = $ticket->mailbox;
166	if (!$mailbox) {
167	return;
168	}
169
170	// Let's send welcome email to customer if enabled
171	$emailSettings = (new Settings())->getBoxEmailSettings($mailbox, 'ticket_replied_by_customer_email_to_admin');
172	if ($emailSettings && $emailSettings['status'] == 'yes') {
173
174	$ticket->load('agent');
175	$agent = $ticket->agent;
176
177	$emailTo = $mailbox->settings['admin_email_address'];
178	if($agent) {
179	$emailTo = $agent->email;
180	}
181
182	if(!$emailTo \|\| !is_email($emailTo)) {
183	return;
184	}
185
186	$subject = apply_filters('fluent_support/parse_smartcode_data', $emailSettings['email_subject'], [
187	'customer' => $customer,
188	'business' => $mailbox,
189	'ticket' => $ticket,
190	'response' => $response,
191	'agent' => $agent
192	]);
193
194	$emailBody = $this->parseEmailBody($emailSettings['email_body'], [
195	'customer' => $customer,
196	'business' => $mailbox,
197	'ticket' => $ticket,
198	'response' => $response,
199	'agent' => $agent,
200	'email_type' => 'ticket_replied_by_customer_email_to_admin'
201	]);
202
203	$headers = $mailbox->getMailerHeader();
204	if ($ticket->message_id) {
205	// $headers[] = 'Message-ID: ' . $ticket->message_id;
206	}
207
208	Mailer::send($emailTo, $subject, $emailBody, $headers);
209	}
210	}
211
212	private function emailTemplateCss()
213	{
214	$app = App::getInstance();
215	return $app->view->make('emails.styles');
216	}
217
218	protected function parseEmailBody($emailBody, $data)
219	{
220	$data['email_body'] = apply_filters('fluent_support/parse_smartcode_data', $emailBody, $data);
221
222	$app = App::getInstance();
223
224	if (isset($data['business'])) {
225	$businessName = $data['business']->name;
226	} else {
227	$businessName = get_bloginfo('name');
228	}
229
230	$footerText = apply_filters('fluent_support/email_footer_credit', 'This email is a service from ' . $businessName . '. Support Plugin is Powered by <a href="https://fluentsupport.com/?utm_source=user&utm_medium=wp&utm_campaign=mail_footer" style="color:#9e9e9e;" target="_new">FluentSupport</a>.');
231
232	$data['email_footer'] = $footerText;
233
234	$emailTypeForCustomerFooter = ['ticket_created_email_to_customer', 'ticket_replied_by_agent_email_to_customer', 'ticket_closed_by_agent_email_to_customer'];
235
236	if (defined('FLUENTSUPPORTPRO') && in_array($data['email_type'], $emailTypeForCustomerFooter)
237	&& !is_null($data['business']->email_footer)) {
238	$data['email_footer'] = $data['business']->email_footer;
239	}
240
241	$emailBody = $app->view->make('emails.ticket_template', $data);
242	$emogrifier = new Emogrifier($emailBody, $this->emailTemplateCss());
243	$emogrifier->disableInvisibleNodeRemoval();
244	return $emogrifier->emogrify();
245	}
246
247	}
248